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<h3>Job Description:</h3>The Role Fidelity’s Risk and Control (FRC) team is seeking a seasoned fraud risk professional to support the development and execution of fraud risk policies and standards across the enterprise. As a Senior Manager, you will play a key role in shaping and maintaining a program that aligns with industry best practices, regulatory expectations, and Fidelity’s business objectives. This role is highly collaborative, working across multiple business units including Fraud Detection, Recovery, Investigations, Legal, Compliance, Cybersecurity, and other risk and control functions. As the Senior Manager of Fraud Policies and Standards, you will be responsible for: <ul><li>Contribute to the design and implementation of the enterprise Fraud Prevention Program. </li></ul><ul><li>Support the development and refinement of fraud-related policies, standards, and business requirements. </li></ul><ul><li>Partner with business units to ensure alignment with fraud risk controls and regulatory obligations. </li></ul><ul><li>Assist in communicating program goals and updates to stakeholders across the firm. </li></ul><ul><li>Collaborate with cross-functional teams to identify opportunities for program improvement and risk mitigation. </li></ul><ul><li>Help maintain a framework that promotes transparency, structured decision-making, and proactive fraud risk management. </li></ul>The Expertise You Bring <ul><li>Strong communication and collaboration skills, with the ability to influence and build relationships across teams. </li></ul><ul><li>Solid understanding of fraud risk management principles and their application in a financial services environment. </li></ul><ul><li>Ability to analyze and manage information to support risk-based decision-making. </li></ul><ul><li>Proven interpersonal skills to work effectively with diverse stakeholders. </li></ul><ul><li>Demonstrated ability to lead initiatives and contribute to strategic discussions within the fraud risk domain. </li></ul>The Skills You Bring <ul><li>Bachelor’s degree or equivalent experience. </li></ul><ul><li>Experience in fraud risk management or related fields. </li></ul><ul><li>Experience supporting governance, policy development, or risk assessment programs. </li></ul><ul><li>Familiarity with cyber fraud, technology risk, and privacy considerations. </li></ul><ul><li>Strong analytical and problem-solving capabilities. </li></ul><ul><li>Ability to manage multiple priorities in a dynamic environment. </li></ul><ul><li>Aptitude for identifying fraud trends and recommending preventive measures. </li></ul><ul><li>Experience contributing to the development of tools and processes for proactive risk identification. </li></ul><ul><li>Excellent stakeholder management and project coordination skills. </li></ul><h3>Certifications:</h3><h3>Category:</h3>Investment OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Manager of Fraud Policies and Standards

<h3>Job Description:</h3>The RoleThe primary purpose of the Workleader role is to assist the Manager with ensuring the team’s work is processed and delivered correctly and on time to the next step in the process. The Work Leader also helps to ensure that each associate is performing their role correctly, timely, and that the team delivers expected results. Where this isn’t the case, the Work Leader works closely with their Manager to draw attention to various needs, such as additional training, access, staffing, technical issues, or other situations requiring escalation.The Expertise and Skills You Bring<ul><li>3+ years of brokerage operations or financial services experience preferred.</li><li>Possess a strong record in quality performance, attention to detail, positive attitude, and dependability.</li><li>Problem solving skills.</li><li>Ability to prioritize work.</li><li>Ability to work under tight time constraints.</li><li>Proven abilities to ensure proper resources and skill-sets are in place to process the work within the expected time expectations.</li><li>Comfortable working in a fast paced, metrics driven environment.</li><li>Series 99 not required; however, can be acquired.</li></ul>The Value You Deliver<ul><li>Maintains effective workflow for the team.</li><li>Ensures our associates have the tools required to effectively perform their jobs, escalating additional needs to the manager or other applicable resources as needed.</li><li>Solve complex processing issues by proactively identifying, researching and escalating with the urgency necessary to ensure departmental goals, service level agreements, and regulatory requirements are completed in a timely and accurate manner </li><li>Leads by example through processing work themselves, reinforcing a culture of, confidence, team work, trust and respect.</li><li>Provides communications – In working with the manager, understanding of performance measures, daily expectations, drawing attention to key focus areas, and other critical communications as required by the business</li><li>Oversees the work within our queues, as well as document and check reconciliation processes. For check processing, the Work Lead will also review deposit instructions, ensuring each transaction is executed appropriately.</li><li>Ensuring all End-of-Day processes are complete and within the expected regulatory time requirements, escalating to their manager as needed.</li><li>Supports the Manager by reviewing and revising departmental processes and procedures for accuracy, and provides suggestions to improve.</li><li>Collaborates with the Manager in various aspects of team leadership and departmental planning responsibilities.</li><li>Provides subject matter expertise when designing efforts to improve the process, through software, process improvement, or overall improvement to the workflow effectiveness.</li><li>Participates in various testing scenarios, providing support to meet the needs of test cases being completed, along with test case results.</li><li>Serve as one of the manager’s key contacts for Audit support (Internal and External).</li><li>Takes the initiative to continually develop their levels of expertise, not only within their respective areas but from an end-to-end perspective.</li><li>Works with internal Business Partners to assist in maintaining the relationships we have with them.</li><li>Provides necessary reports as required.</li></ul>The TeamAs part of the Operations Services Group (OSG), the Remittance Services team provides transaction processing services to all of Fidelity’s distribution channels. Remittance Services also supports Fidelity’s growth with high quality, cost effective, and innovative service solutions through technical solutions, talented associates and processing expertise. In this role, you will be part of the Remittance Services business unit, supporting a broad range of activities of customer deposits and payments. <h3>Certifications:</h3><h3>Category:</h3>Brokerage OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Workleader

<h3>Job Description:</h3>The RoleThis position supports the centralized receipt of customer mail for Fidelity. The role leverages business partner requirements to receive, sort and deliver monetary and non-monetary items in Inbound Operations and across the Midwest campus. They also collect and prepare outbound packages for pick-up by external vendors. Accuracy and timeliness are important to meet all compliance and regulatory requirements.The Skills You Bring<ul><li>Ability to complete assigned tasks both timely and accurately</li><li>Strong organization skills with meticulous attention to detail</li><li>Ability to work in a team environment</li><li>Excellent written and verbal communication skills</li><li>Highly motivated, self directed and an independent thinker</li><li>Strong customer service skills</li><li>Ability to complete work by prioritizing multiple tasks to meet tight time constraints</li><li>Ability to navigate between multiple applications</li><li>Flexibility / adaptive to change</li><li>Ability to solve business related problems across functional and business lines</li><li>Knowledge of Fidelity’s applications and various Inbound applications</li><li>Thorough understanding of Check and Stock acceptance rules, policies and procedures</li><li>Working knowledge of MS Office including Excel, Outlook, Access database software, Internet</li><li>Thorough understanding of the interrelationships between Inbound Operations, Fidelity business units and external deposit institutions</li><li>Work experience in a risk controlled environment</li></ul>The Value You Deliver<ul><li>Opportunity to maintain and enhance the understanding of the value of Lifetime Client Engagement to Fidelity</li><li>Consistent, knowledgeable measurement of the domain’s performance and contribution to Fidelity’s growth</li><li>Role in developing multi-year plans, budgets, forecasts, and other ad hoc analyses that supports sound decision making for this unique enterprise level domain</li><li>Working closely and collaboratively across PI and WI Finance</li></ul>The TeamAs a member of the team, you will sort incoming customer mail by zip +4 utilizing high speed equipment. Perform package reconciliation for all incoming overnight mail. Ensure timely completion of all customer requests and administrative duties.<h3>Certifications:</h3><h3>Category:</h3>Transaction ProcessingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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