field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

<h3>Job Description:</h3>Target Class Start Date: January 12, 2026Are you customer focused and also strive to deliver experiences that foster customer loyalty? Then this might be the right role and opportunity for you! Apply now to be considered for the upcoming October class that includes an immersive paid training during onboarding!**Associates in this role can work in Smithfield, RI or in Westlake, TX.The RoleThe Operations &amp; Services Group (OSG) Client Services division is seeking entry level, driven and knowledgeable associates! As a Representative for Client Services, you will be directly involved in navigating transaction processing and carrying out our already-established record-keeping business practices, provides best in class service to financial advisors and other institutional clients by executing client requests and acting as a client advocate throughout the Fidelity organization through telephone within contact center. You ensure customer satisfaction by delivering extraordinary service, handling standard and complex interactions and processing of client inquiries received by phone or in writing.We are customer-obsessed and strive to deliver experiences that foster customer loyalty through consistent, high-quality service, delivered by associates who can effectively transform knowledge to performance, complexity to simplicity, and customer service into relationships.The Expertise/Skills You Bring<ul><li>2+ years of relevant experience in either call/contact center customer service and/or financial services operations</li><li>Excellent, proactive customer or client servicing skills, highly preferred</li><li>Experience working in a very dynamic environment managing competing priorities</li><li>Effective time management skills to meet deadlines</li><li>Self-motivated and has the desire to proactively take on additional responsibilities</li><li>Highly attentive to detail and organized, in order to execute on responsibilities efficiently</li><li>You are punctual, and demonstrate a strong dedication to attendance</li><li>You have a drive for learning all facets of the OSG Client Services business, including its' teams, systems, and processes</li><li>You have phenomenal communication, influencing and problem-solving skills</li><li>Working experience multi-tasking and working in a fast-paced environment to meet processing timeframes or deadlines</li><li>You have the desire to identify areas of improvement and be a part of developing the plan to implement change</li><li>You are customer-obsessed and strive to deliver exceptional experiences that foster customer loyalty</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamWe provide superior customer service to Fidelity’s Institutional businesses through innovation, dedication and commitment to excellence. This division is responsible for servicing our customers via inbound phones interactions, transaction processing and record-keeping for the transfer agent, Fidelity Investments Institutional Operations Company, Inc., as well as intermediary support and relationship management for Fidelity Institutional Asset Management (FIAM).<h3>Certifications:</h3><h3>Category:</h3>Brokerage OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Representative, Client Services - January 2026 (Smithfield)

<h3>Job Description:</h3>The RoleAs a member of the Technology Resiliency and Recovery (TRR) team, you will serve as a Senior Manager in a second line of defense role in Enterprise Business Resiliency (EBR). In this role you will be responsible for leading strategy, planning and governance activities for the TRR function, including developing and implementing new and exciting programs, data analytics and visualization, and directly communicating with enterprise and business technology leadership across the firm. This is an exciting &amp; high visibility opportunity to help drive a pivotal enterprise initiative in a very dynamic environment.The TeamThe Technology Resiliency &amp; Recovery team sits within the Corporate Risk organization. We are a dedicated team of risk professionals who provide the strategic development and execution of a technology resiliency program, with oversight of technology risks that enables our company’s business operations to continue following any disruption.The Expertise &amp; Skills You Bring<ul><li>6-8+ years demonstrated ability &amp; familiarity with a range of technology platforms &amp; environments such as cloud services, open/distributed systems, and mainframe.</li><li>3-5+ years in a strategy and planning function</li><li>Experience in Disaster Recovery, Business Continuity or Risk related programs (preferred).</li><li>3-5+ years working in a financial and banking industry in a technical or risk management role(preferred)</li><li>AWS, Azure &amp; Kubernetes certifications would be advantageous.</li><li>Strong judgement, communications, and data analytics skills.</li><li>DRI (CBCP), or BCM (DRCP, DRCS) certifications (preferred).</li><li>Functional knowledge and experience with emergency response and crisis management (preferred).</li><li>Mentors Junior members of the team and experience building knowledge management.</li><li>Bachelor’s or Master’s Degree in Computer Information Systems, Engineering, Data Analytics or Risk Management Discipline.</li></ul>The Value You Deliver<ul><li>Design and coordinate new programs and capabilities for the program</li><li>Respond to emerging technology resiliency challenges and changes across the second line of defense</li><li>Build and maintain strategic roadmaps and metrics</li><li>Collaborate with leaders and partners across business, technology, architecture and engineering teams.</li><li>Use data analytic capabilities to develop data visualization and actionable insights </li><li>Design and Facilitate workshops and cross-business unit meetings</li><li>Develop and maintain policy, standards and guidelines</li><li>Solving complicated problems, demonstrating confidence with unanticipated situations, and the ability to help find innovative ways to mitigate risk using advanced analytical and critical thinking skills.</li><li>Exhibits executive presence. Communicates clearly, concisely and impactfully in order to influence others; tailoring messaging to audience.</li><li>Encouraging a supportive environment for employees to learn and grow.</li><li>Participating in the incident response program and recovery activities for business operations, technology or vendor disruptions (on call rotation/including off hours).</li></ul>The base salary range for this position is $85,000-171,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Investment Operations

2 Pharmacy / Pharmaceutical Jobs in Rhode Island