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Job Title Data Management Specialist Requisition Number RE52610 Working Title Quality Data Coordinator Department Name 7P275:Public Health Analytics and Informatics Work Location Frankfort, KY Grade Level 45 Salary Range $47,278-78,000/year Type of Position Staff Position Time Status Full-Time Required Education BS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 3 yrs Required License/Registration/Certification None Physical Requirements Sitting for long periods of time. Shift Monday – Friday Between the hours of 8:00 a.m. – 5:00 p.m. Additional hours as needed Job Summary This position is currently remote with occasional in-person meetings in Frankfort, KY. The applicant MUST live in the State of Kentucky to be considered for this position. Occasional travel may be required and will receive mileage reimbursement. The Public Health Analytics and Informatics department is seeking a Data Management Specialist to join the team. This position is located in Frankfort, Kentucky, and will be working on the Department of Medicaid Services contract with the State of Kentucky. The role involves managing participant recruitment and communication, developing recruitment materials, and conducting qualitative interviews, focus groups, and web-based surveys. Responsibilities include ensuring data quality and compliance with regulatory and internal standards, maintaining databases, and tracking project progress through documentation and updates. The role also entails data cleaning, transcription, and analysis of qualitative data, identifying themes and drivers, and creating reports and visualizations. Additionally, it supports special projects, assists stakeholders with technical expertise, and develops technical documentation such as codebooks, user guides, and quality control procedures. The Data Management Specialist will work alongside the team lead and principal investigator of the project to ensure all stakeholder needs are met per contract requirements. Skills / Knowledge / Abilities Strong communication skills (verbal and written). Knowledge and experience with conducting focus groups. Does this position have supervisory responsibilities? No Preferred Education/Experience Preferred degree in Sociology, Psychology, Public Health, Social Work. Prior experience in data collection, research, and analysis. Deadline to Apply 01/13/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Data Management Specialist

Job Title Radiology Technologist/UKHC Requisition Number RE52546 Working Title X-Ray Technologist - Good Sam-Up to $30,000 Sign on Bonus Department Name H6251: GS Routine Work Location Lexington, KY Grade Level 09 Salary Range $26.47-34.29/hour Type of Position Staff Position Time Status Full-Time Required Education AS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience No experience required. Required License/Registration/Certification KY Radiation Operator’s License at time of hire; Basic Life Support certification via AHA within 90 days of hire; Eligible for American Registry of Radiologic Technologists (ARRT) at time of hire Physical Requirements This position requires regularly lifting, pushing, and/or pulling objects weighing up to or over 50 pounds; standing or walking with objects weighing up to 25 pounds; working in confined spaces; occasionally sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing). Also involves some risk of injury from moving, lifting or positioning patients, equipment, or materials; and exposure to radiation, burns, cuts/punctures, blood-borne or airborne pathogens, recombinant DNA or viral vectors, and combative/violent people. Shift Shift opportunities will be discussed during the interview process. Job Summary The Radiology Technologist will provide diagnostic imaging for patients to assist the patient’s physician in expediting needed care. Job duties include performing or assisting in procedures per department protocols; maintaining a clean and safe work environment; utilizing proper procedures for identifying images, patients and marking images correctly for interpretation; and ordering exams that match the procedures being performed. Customer service is essential, and this position will address patient needs with age-specific criteria, from neonates to geriatrics. Call is required for this position, and the incumbent must meet the call back standards established for General Radiology. This position will also assist in a QA review to maintain professional standards for themselves and student technologists that they are called upon to assist. The starting pay for this position was recently adjusted. The minimum hourly rate for this position will now be $26.47/hour. All pay rates will be based on candidate’s experience. This position is eligible for a sign-on bonus: $15,000 for new graduates (less than one year of experience) and $30,000 for candidates with one or more years of experience, contingent upon a 24-month employment commitment. Further details will be discussed during the hiring process. Skills / Knowledge / Abilities N/A Does this position have supervisory responsibilities? No Preferred Education/Experience N/A Deadline to Apply 01/04/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Radiology Technologist/UKHC

Job Title Geologist IV Requisition Number RE52611 Working Title Department Name 40520:KY Geological Survey Work Location Lexington, KY Grade Level 48 Salary Range $62,941-103,834/year Type of Position Staff Position Time Status Full-Time Required Education PhD Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 5 yrs Required License/Registration/Certification None. Physical Requirements Sitting for long periods of time. Shift Monday-Friday; 8:00 am-5:00 pm. Job Summary The Kentucky Geological Survey (KGS) is hiring a researcher in the field of energy geoscience to join our subsurface/energy team in our Lexington, Kentucky office. This position will lead KGS research in the area of emerging energy resources, with a special emphasis on geological hydrogen, as well as contribute to ongoing team research in fossil energy resources (petroleum, coal), energy minerals, regional stratigraphy, structure, and formation evaluation. The successful candidate will have knowledge, skills, and experience in subsurface exploration and mapping using geophysical datasets and industry standard software packages. KGS maintains an extensive library of drill cores and well logs, regional seismic reflection lines, and potential fields data; it is expected that the new hire will be able to develop new research using these data and other datasets to be collected in the future. &nbsp; &nbsp;Researchers at the KGS are empowered to develop robust research programs with the goal of building resilience for the Commonwealth of Kentucky; startup funds may be available to help support initial project and proposal development, as well as computational and laboratory needs. Kentucky is a state with a strong history of oil/gas and keen interests in emerging energy resources, and thus the KGS seeks a new colleague that is deeply committed to both energy research and engagement with stakeholders on issues that touch subsurface resources in the state and region. Excellent written and verbal communication skills are therefore expected for KGS research geologists. Opportunities for adjunct faculty appointments at the University of Kentucky are also possible, and we value candidates with interests in mentoring and education. &nbsp; &nbsp;Qualifications: Ph.D. in geology or related field from an accredited university + 5 years of related experience is required for the position. &nbsp; &nbsp;For more information, please contact Dr. Michael McGlue (<a href="mailto:michael.mcglue@uky.edu" target="_blank">michael.mcglue@uky.edu</a>). Skills / Knowledge / Abilities Geological software, GIS software, MS Office, Does this position have supervisory responsibilities? Yes Preferred Education/Experience Deadline to Apply 12/23/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Geologist IV

Salary Range:&nbsp;&nbsp;$47,840.00&nbsp;(Min.) -&nbsp;$57,062.00&nbsp;(Mid.) -&nbsp;$68,474.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Community Resource Center (CRC) Specialist II supports in building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff (under a collaborative partnership agreement), community based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community to physical and health education programs, classes and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs. Follows workflows to refer members to receive services across L.A. Care departments that support a member's health care journey to promote positive health care outcomes. Helps connect members and community participants in understanding health care access issues, identifies resource needs based on social drivers resulting from member inquiries and health assessments, and refers to the appropriate source for subject matter assistance. Provides ongoing member assistance and follow-up in select cases. Works in partnership with L.A. Care health plan departments to provide customer service, social services support, care management, health education resources, behavioral health, member engagement marketing and communication, relies on line of business product knowledge and business insight. The CRCs serve anyone in the community in which they are located; and therefore, this role will provide support on referral processes to connect non-member cases to the appropriate external resources and collaborate with key stakeholders across L.A. Care in support of positive outcomes for members.Supports the planning and development, implementation, and analysis of CRC services, programming, and vendor management. This role may support special projects following directions and instructions from a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives. <h4>Duties</h4>Day-to-Day Representation: (25%) Supports the coordination of member-centric customer service to respond and resolve inquiries and questions and bridges members to appropriate resources. &nbsp;Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, resources and support available at L.A. Care and partner health plan benefits, CRC resources to meet the member/visitor needs. Collaborates with team members to create resource guides and reference materials. &nbsp;Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to the appropriate services, programs, or resources. Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services. &nbsp;Participates in day-to-day work operations including opening and closing of the CRC, ordering and maintaining of office supplies, and inventory. Supports CRC vendors which deliver facility maintenance. Coordinates, maintains, and schedules CRC calendar and conference rooms, including management of appointments. Prepares conference/training rooms and assists with support services, as needed. Answers incoming calls in a timely and professional manner. &nbsp;High-Touch Customer Focus: (25%)&nbsp; Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs. Implements child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Cross-Collaboration: (20%) Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC. &nbsp;Provides information to other L.A. Care departments on services and activities that resonate with and engage members of the CRC community based on hands-on experience at the Center.Outreach and Engagement: (15%)Supports and nurtures relationships with key internal and external stakeholders; and, is an ambassador to promote CRC partnership brand recognition. &nbsp;Establishes relationships with key community stakeholders, informs management on community needs, and enters data to inform an integrated approach to outreach activities and targeted member engagement. &nbsp;Supports planning, development, implementation, and analysis, of member and community engagement activities to increase member traffic at the supports outreach and engagement activities to attract new L.A. Care and partner health plan members into the CRC to participate in services and programs. Provides feedback to bridge members of the community to physical and health education programs and classes which will enhance health outcomes and member experience. &nbsp;Supports communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC.<h4>Duties Continued</h4>Implementing Strategic Initiatives: (15%) Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, key milestones, timelines, and specific tasks that &nbsp;must be completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe. Supports in monitoring risks and provides recommendations for management to implement mitigation plans to keep initiatives on-track. &nbsp;Collaborates in the maintenance of consistent documentation of project deliverables, tracks and reports project status. &nbsp;&nbsp;Performs other duties as assigned. (10%)<h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4>Required: At least 6 months of community work focused on health care, public health, or health education, OR at least 6 months of operations work experience, community events, leading projects, and supporting relationships with multiple stakeholders.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Experience with data entry and reporting processes.&nbsp;Preferred: Previous experience in child development activities. &nbsp;<h4>Skills</h4>Required: Ability to communicate verbally and in writing.Organizational skills.Detail-oriented, collaborative and enthusiastic team player.&nbsp;Ability to assist with inquiries and identify creative solutions to assist members and community stakeholders.Ability to troubleshoot problem areas and support effective alternative solutions and provide optimal customer service for internal and external customers.Action oriented attitude to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.Ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.Ability to work independently or as part of a diverse team while applying business-insight as well as empathy towards members.Initiative to act on anticipated business needs in the operational and customer service areas. Ability to adapt quickly to a fast-changing environment.Knowledge of MS Office including Outlook, Word, Excel, and PowerPointExcellent customer service skills.Interpersonal skills, ability to read non-verbal cues and apply situational adaptability skills.Ability to make sound decisions with incomplete information.Preferred: Experience with the Salesforce Customer Relationship Management (CRM) platformKnowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting.&nbsp;Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.<h4>Licenses/Certifications Required</h4>Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4>Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter. Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP).<h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Required:Travel to offsite locations for work.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Behavioral Health, Relationship Manager, Data Entry, Social Services, Public Health, Healthcare, Customer Service, Administrative, Service

L.A. Care Health Plan

Community Resource Center Specialist II

Salary Range:&nbsp;&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Help Desk Technician III plays a critical role within the Information Technology (IT) team at L.A. CareHealthPlan, providing advanced technical support for complex incidents and serving as a mentor for Level 2 technicians. The Technician serves as a key liaison between the I.T. Service Desk, business units, and other I.T. teams, collaborating to resolve technical problems efficiently and maintain a high level of user satisfaction.&nbsp; This position also contributes to the completion of I.T. projects. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff. This position also ensures established monthly performance baselines are completed.<h4>Duties</h4>Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units. Collaborates with other I.T. teams to resolve critical incidents, ensuring high-level customer service and quick resolution. (50%)Takes the lead and/or assists I.T. Management with the completion of department related projects. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff. (5%)Conducts audits by analyzing results and recommending and implementing process improvements. Assists with regulatory audits and HIPPA compliance. Accurately audits department-specific processes, analyzes and reports audit findings based on established guidelines (GAP analysis), and makes recommendations to I.T. Management as needed. Conducts entitlement reviews, monitors compliance activities, and provides recommendations for improvements. (5%)Provides training to new and existing Level 2 technicians, sharing valuable I.T. knowledge and ensuring the team is up to date with the latest tools, technologies, and best practices. (5%)Collaborates and completes all reporting functions for the I.T. Service Desk, including inventory management of software, hardware, laptops, desktops, monitors, and user data. Develops and maintains an inventory control system and implements strategies to identify and mitigate discrepancies. Collaborates effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. (5%)Logs into the phone queue to assist with incoming calls in the morning or as needed, ensuring timely support for end users. Assists in responding to user inquiries and technical issues via phone, email, or chat, ensuring professional and timely resolution. (5%)Writes, reviews, and updates Standard Operating Procedures (SOPs) based on ongoing business changes and evolving processes, ensuring documentation is accurate and aligned with organizational needs and policies. Manages and ensures the successful execution of the On/Offboarding process in alignment with established Standard Operating Procedures (SOPs). (5%)<h4>Duties Continued</h4>Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection, to maintain a secure and compliant environment across the organization. (5%)<h4>Participates in the after-hours on-call rotation, assisting Level 2 technicians with escalated issues and offering guidance as needed to ensure effective resolution. (5%)</h4>Performs other duties as assigned. (10%)<h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree in Information Technology or Related Field<h4>Experience</h4>Required:At least 2 years of experience in Call Center Help desk, configuring &amp; administering networked computer systems in a Windows environment.Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations.Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality.Experience with ticketing systems (e.g., Jira Service Management).Experience with on-call support and afterhours troubleshooting.<h4>Skills</h4>Required: Expertise in troubleshooting Windows 10 and 11, Active Directory, Microsoft Office 365, software imaging solutions, network connectivity issues, hardware diagnostics, remote desktop support, (Information Technology Infrastructure Library (ITIL) best practices, and incident management. Excellent knowledge of security protocols, endpoint management tools, and user access management, with the ability to resolve complex technical issues and deliver high-quality support in a fast-paced environment.Excellent track record of delivering excellent customer service, meeting deadlines, and achieving first-time resolution of technical issues.Excellent initiative and ownership of tasks, with the ability to work independently and effectively troubleshoot complex issues.Excellent problem-solving skills with the ability to remain composed under pressure, ensuring timely and effective resolutions.Knowledge in configuring and managing remote LAN access for VPN.Proven ability to manage and prioritize multiple tasks and incidents in a fast-paced environment.Ability to log all calls and incidents into Jira Service Management, ensuring accurate tracking and resolution.Ability to resolve escalated Incidents and Service Requests within the agreed Service Level Agreements (SLAs).Ability to collaborate effectively with team members, demonstrating strong teamwork and a proactive work ethic.Excellent customer service skills, ensuring user satisfaction and prompt issue resolution.Excellent written and verbal communication skills.Proven ability to work within defined SLAs for incident and service request resolution.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Computing Technology Industry Association (CompTIA) A+ CertificationComputing Technology Industry Association (CompTIA) Network+ CertificationComputing Technology Industry Association (CompTIA) Security+ CertificationMicrosoft Certified: Azure Fundamentals<h4>Required Training</h4><h4>Physical Requirements</h4>Moderate<h4>Additional Information</h4>In addition to the main corporate office, L.A. Care supports 14 Community Resource Centers across L.A County. L.A. Care Health Plan is available 24 hours a day, &amp; 7 days a week, including holidays. Help Desk Shifts are assigned based on business need and may include but not limited to evenings, weekends, and holidays.Travel to offsite locations for work required.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Service Desk, Call Center, Risk Management, Customer Service, Finance

Help Desk Technician III (Hybrid)

Salary Range:&nbsp;&nbsp;$67,186.00&nbsp;(Min.) -&nbsp;$87,342.00&nbsp;(Mid.) -&nbsp;$107,498.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Lead Community Resource Center (CRC) is responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.&nbsp; The Lead will assist the CRC Manager with developing a successful and cohesive CRC team.The CRCs serve anyone in the community in which they are located; and therefore, this role will additionally provide expertise on developing and monitoring effective referral processes to connect non-member cases to the appropriate external resources.&nbsp; The lead will monitor and assess the planning, development, implementation, and analysis of CRC services, programming, and vendor management.The Lead will support manager with immediate urgent decisions for center operations as applicable if manager is not available.&nbsp; Responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff. <h4>Duties</h4>Leads the work of assigned staff; regularly assigns and checks the work of others, providing guidance, training and feedback on performance to department management.&nbsp; Oversees the daily office workflow, develops and recommends enhancements to process and procedures.&nbsp; 10%Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval. 10%Mentors and trains staff on special projects and processes that support the overall operation of the CRC to provide an excellent customer experience, represent the CRC brand, and implement innovative programs.&nbsp;&nbsp; Proactively monitors risks and provides recommendations and implements mitigation plans to keep initiatives on-track.&nbsp;&nbsp; Implements continuous process improvements to workflows, processes, and customer-centric support and member engagement are well as propose solutions for the implementation of new services. 10%Oversees member-centric customer service to respond to a wide range of simple to complex inquiries and bridges members to appropriate resources.&nbsp; Monitors implementation of child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC.&nbsp;&nbsp; 10%Leads implementation of extended-hour schedule by providing operational support and demonstrated commitment to offering high quality in-person service supporting CRC staff working extended-hour schedules to support members and visitors that may need services outside of regular operating hours and days based on business needs. Escalates complex member/visitor or staffing issues to manager as appropriate. 10%Create desk level procedures and provides extensive consultation on health care access issues and identification of resource needs based on social drivers identified through a health assessment process.&nbsp; Leads cross-functional collaboration with multiple L.A. Care health plan departments.&nbsp; Implements the coordination of member service support across L.A. Care departments to ensure accountability and promote positive health care outcomes. 10%<h4>Duties Continued</h4>Leads work plan development to define building, maintaining, and nurturing meaningful relationships with key internal and external stakeholders; and, monitors the growth of the CRC partnership brand recognition.&nbsp; 10%Assesses partnership opportunities and identifies key community stakeholders, assesses community needs, and gathers and analyzes data to inform an integrated approach to outreach activities and targeted member engagement.&nbsp; Makes recommendations for bridging members of the community to physical and health education programs and classes that will enhance health outcomes and member experience.&nbsp;&nbsp; 5%Provides support to the CRC management in developing strategies and tactics to implement community and provider outreach and engagement initiatives to increase member traffic at a CRC and bridge members of the community to classes and resources.&nbsp;&nbsp; Oversees the&nbsp; member engagement platforms by developing and implementing&nbsp; a strategy for CRC staff to act as a liaison to the L.A. Care departments that play a role on CRC-specific marketing, communications, and promotional initiatives to promote member and community engagement.&nbsp; 10%Creates and leads community initiatives leveraging relationships within L.A. Care and Blue Shield Promise Health Plan and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC. 5%Provides training and education to other L.A. Care departments on the necessary steps to implement relevant services and activities that will resonate with and engage members of the CRC community. 5%Performs other duties as assigned.&nbsp; 5%<h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4>Required:A minimum of 4 years of experience in community events and leading projects focused on health care, public health, or health education.At least 6 months of experience leading projects and/or staff, managing relationships with multiple stakeholders and have worked as a senior CRC Specialist.Health care product experience including one of the following health care programs: Medicaid/Medi-Cal, Covered California, or Medicare Special Needs Plan.Experience working cross-functionally with Care Management, Social Services, Health Education, and other social service or clinical teams.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Preferred: Experience with Salesforce Customer Relationship Management (CRM) platform.<h4>Skills</h4>Required:Strong verbal and written communication and presentation skillsExcellent organizational skills.Must be a detail-oriented, collaborative and enthusiastic team player. Strong ability to garner consensus on and support for new partnerships and initiatives, particularly when projects rely on participation by multiple internal or external stakeholders. Demonstrated ability to solve complex issues and identify creative solutions to assist members and community stakeholders.Demonstrated ability to troubleshoot problem areas, recommend effective alternative solutions, and provide optimal customer service for internal and external customers.Demonstrates action oriented leadership ability to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.Strong ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.Strong ability to build effective teams with persuasive skills and ability to motivate others.Must be able to work independently or as part of a diverse team while being business-minded as well as empathetic towards members.Ability to take initiative and act on anticipated business needs without prompting from management.Exceptional customer service skills.Strong ability to adapt quickly to a fast-changing environment.Advanced proficiency in MS Office including Outlook, Word, Excel, and PowerPoint.Strong interpersonal skills and ability to read non-verbal cues with a high level of situational adaptability.Ability to make sound decisions with incomplete information.Preferred:Knowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting. Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.<h4>Licenses/Certifications Required</h4>Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4>Required:Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter. Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP).<h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Required: Requires walking, standing to a significant degree, dexterity of hands and fingers to operate a variety of standard office equipment. Requires sitting most of the time, but entails bending/ lifting, pushing and/or pulling of arm or leg controls. The job may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.)Travel to offsite locations for workAbility to work some evenings and weekends.Preferred:Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese&nbsp;&nbsp; Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Job Segment: Behavioral Health, Social Services, Medicaid, Medicare, Relationship Manager, Healthcare, Service, Customer Service

Lead Community Resource Center

Salary Range:&nbsp;&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4> The Customer Solution Center Member Navigator II is responsible for resolving member inquiries. Coordination of care for complex cases which may involve benefit coordination, continuity of care, access to care, quality of care issues, member eligibility, assignment, disenrollment's issues and interpreting requests for all product lines (Medi-Cal, L.A. Care Covered, Cal MediConnect (CMC)). It will be expected that the main focus is to provide member satisfaction. In addition, this position is responsible for handling disenrollment's in coordination with U.M. department and Plan Partners: Department of Health Services (DHS), Centers for Medicare and Medicaid Services (CMS) National Committee Quality Assurance (NCQA) as well as L.A. Care guidelines. The Navigator ensures the proper handling of member issues whether presented by members, the Ombudsman's, state contractors, member advocates, Executive Community Advisory Committee (ECAC), L.A. Care Board Members or providers are resolved expeditiously. The Navigator handles and coordinates the identification, documentation, investigation and resolution of complex cases, in a timely and culturally-appropriate manner. Coordinates multi-departmental (Member Services, Product Network Operations (PNO), Claims, Utilization Management (UM), Pharmacy, Medicare Enrollment/Disenrollment, Sales and Quality Management (QM)) processes to ensure identification of member's claims of gaps in coverage and resolution of cases for members' satisfaction and of referral cases to plan partners when applicable. The Navigator will be stationed and available to assist our members at any of our designated Community Resource Center/Walk-In Center. Will provide Navigator support at other Community &nbsp;Resources Center locations as needed.<h4>Duties</h4>Coordinate multi-departmental (Member Services, PNO, Claims, UM, Sales, Medicare enrollment and QM) processes to resolve members 'issues and complex cases to the members' satisfaction. This process may include referrals to plan partners to ensure compliance with regulatory and L. A. Care guidelines. Ensure to follow departmental guidelines/matrixes for all processes. Urgent Complex cases will be handled within 24hrs. All others within 48hrs. (30%)Work as a navigator to our Medicare Line Of Business (LOB): A. Ensure to meet deadline for completion of Welcome Calls; B. Ensure to follow through on all cases forwarded to other areas for assistance; C. Document all transportation services provided to each member. Ensure to confirm appointment and authorization; D. Coordinate/assist with all other departments regarding Medicare Services; E. Thorough Reinstatement of enrollment of members whose disenrollment are questionable; F. Identify and complete Organization and Coverage Determination for timeliness and resolution; G. Ensure proper Guidelines are followed for Medicare disenrollment request; H. Ensure to complete all BAE and/or LIS request. (25%)Identify potential quality of care issues and referral to QM Department, through calls received from our Call Center and other internal customers. (10%)Handle disenrollment's requests from members, providers and plan partners: 1) Long Term Care (Exhaustion of Benefits); 2) Move out of County; 3) Major Organ Transfers; 4) Incarceration; 5) Foster Care. (5%)<h4>Work with Compliance Department regarding suspected fraudulent activities received through the L.A. Care hot line and the Call Center personnel. (5%)</h4><h4>Communicate with collection agencies, billing business offices regarding delinquent and problematic member accounts which includes claims issues from L.A Care Medi-Cal Direct Program (MCLA), Healthy Families (HF), Healthy Kids (HK), and Special Needs Populations (SNP) members. (5%)</h4><h4>Work with Cultural &amp; Linguistic (C&amp;L) to provide translations for members' correspondence into the appropriate languages. As requested review documents submitted by C&amp;L to ensure proper translation and culturally sensitive materials for distribution to our members (brochures pamphlets and educational materials). (5%)</h4><h4>Meet general L.A. Care requirements for attendance and punctuality and follow department guidelines. (5%)</h4>Perform other duties as assigned. (10%)<h4>Duties Continued</h4><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4> Required:At least 2 years of experience resolving health care eligibility, access, grievance and appeals issues, preferably in health services, legal services and /or public services or public benefits programs with claims and Medicare experience.Preferred:Health Plan background a plus along with strong advocacy background.<h4>Skills</h4> Required: Strong customer service skills.Excellent oral and written communication skills.Strong analytical and conflict resolutions skills as well as persuasion skills.&nbsp;Proficient in MS Office applications, Word, Excel, Power Point, and Access.Preferred:&nbsp; Medical terminology a plus.Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Medicare, Claims, Call Center, Medicaid, Pharmacy, Healthcare, Insurance, Customer Service

Customer Solution Center Member Navigator II- Palmdale Location (Onsite)

Customer Solution Center Member Navigator II- West Los Angeles Location (Onsite)

Department: Digital Management Services Reports to: Director, Digital Management Services Job Type: Full-time – Regular&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Job Classification: Hourly (Non-exempt)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Workplace Location: Los Angeles – Pickford Summary/Objective: The Digital Archivist supports the DMS team in ensuring the proper preservation and accessibility of the Academy’s time-based media assets. This role plays a key part in maintaining the integrity of these valuable assets by preserving and converting them into multiple formats for viewing and distribution. The position works collaboratively with various Academy teams and DMS staff to uphold archival standards and ensure long-term access to the Academy’s digital collections. This position is represented by a union. Essential Functions of the Job:<ul><li>Support digital preservation and access by processing time-based media to DMS systems using established ingest workflows and in consultation with Academy and DMS teams.</li><li>Facilitate access to digital collections by responding to access requests from Academy teams and creating mezzanines; identify and deliver media promptly and by deadline. </li><li>Work with the DMS Director and liaise with Film Archive to identify and prioritize at-risk media and coordinate digitization with internal teams and external vendors. Submit invoices to the Director, DMS, and CTO for processing and budget tracking. </li><li>Maintain a steady and consistent flow of ingests by assisting in troubleshooting workflow issues in partnership with DMS staff and vendors.</li><li>Promote user satisfaction by evaluating help desk tickets; interact with and respond to users to understand obstacles and technical issues, and work cooperatively toward resolutions. </li><li>Collaborate with the DMS team on data governance and participate in system and process improvements while contributing to system documentation, including enhancing documentation of procedures and workflows. </li><li>Improve the quality and effectiveness of DMS systems through testing and helping with staff training and support. </li><li>Ensure department coverage by providing back-up for Digital Archivists and other members of the DMS team.</li></ul>Required Competencies: &nbsp;<ul><li>2+ years of experience in web-based database applications, including basic and advanced searching, and metadata creation in collection management and digital asset management systems.</li><li>Understanding of a variety of digital file formats with a particular emphasis on digital video and audio, including video codecs and transcoding processes.</li></ul><ul><li>Experience in web-based database applications, including basic and advanced searching, and metadata creation in collection management and digital asset management systems. </li><li>Highly organized to effectively perform varied duties, track multi-stage ingest processes, and coordinate cross-functional projects with tight deadlines and budget constraints.</li><li>Collaborative and user-focused approach to working with internal teams, including excellent written and verbal communication skills interacting with staff with varying technical skills. </li><li>Creative approach to problem-solving to improve processes and workflows, troubleshoot technical issues, and facilitate department goals. &nbsp;&nbsp;</li><li>Strong interest in digital preservation, including digitization requirements, content auditing, fixity checks, and file format longevity. </li><li>Background in cinema and filmmaking or film archives. </li></ul>Preferred Qualifications:<ul><li>An advanced degree in digital media, film production, or digital preservation preferred.</li><li>Knowledge of a wide range of moving image and non-moving image file formats, quality and file size specifications, and lossless and lossy compression schemes (.TIF, DCP, ProRes).</li><li>Meticulous attention to detail updating database records with thoroughness and accuracy, tracking ingest processes and coordinating digitization logistics. </li><li>Writing skills to document workflows and create procedures and manuals that are clear and easy to understand for a variety of audiences. </li><li>Awareness of technological advances in digital media, including new file formats, compression tools, and workflow solutions.</li><li>Experience with Axiell Collections and/or OpenText Media Management.</li></ul>Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception:Medical and religious accommodations approved by the Office of People &amp; Culture. Hybrid Requirement: All Academy positions require a minimum of 2 days per week of in-person work at an Academy Location. Exceptions: Positions requiring daily in-person presence (ex., Front-line staff, staff who need to deal with materials on-site, etc.) and medical and religious accommodations approved by the Office of People &amp; Culture. Compensation: The expected salary range for this role is $31.25 - $32.69 per hour. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. Benefits:<ul><li>Comprehensive medical, dental, and vision coverage.</li><li>15 days of PTO, plus company-paid holidays.</li><li>Additional time off including summer hours, winter hours, and a cultural floating holiday.</li><li>Paid sick leave.</li><li>Paid parental leave.</li><li>401k retirement plan with a company match</li><li>Clean Air Commuter Program</li><li>Employee Assistance Program through CompPsych Guidance Resources.</li><li>Wellness benefits through Cigna Healthcare.</li><li>Free access to 16,000+ online courses through LinkedIn Learning</li><li>Free Academy membership screenings</li><li>Free tickets and screenings at the Academy Museum</li><li>Employee discounts through LifeMart and Working Advantage</li></ul> #LI-DNI

Academy Of Motion Picture Arts and Sciences

Academy Of Motion Pictures

Digital Archivist

​​​​​Department: Safety and Security Reports to:&nbsp;Manager, Safety and Security Job Type:&nbsp;Full-time – Regular&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Job Classification:&nbsp;Hourly (Non-exempt)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Workplace Location:&nbsp;Los Angeles – Academy Museum Compensation:&nbsp;$23.84 per hour Summary/Objective: The&nbsp;Security Operations Center (SOC) Operator is responsible for monitoring equipment and devices that include cameras, security access and anti-theft devices, intrusion, radio communication, and fire life safety systems. You will maintain the daily Security Operations log, report any deviations from normal operations to a supervisor, and&nbsp;dispatch resources to calls for service, emergencies, earthquake recovery, and fire protection measures according to&nbsp;AMMP Security Operations Center procedures. In addition, Security Operations Center Operators may be scheduled to work Safety and Security Associate posts, which involve patrolling the museum on foot and working static posts such as the staff entrance and the museum store. This position is hiring for two shifts:<ul><li>Day Shift: 6:00 a.m. – 2:30 p.m.</li><li>Swing Shift: 2:00 p.m. – 10:30 p.m.</li></ul> Both shifts are scheduled Thursday through Monday, with Tuesday and Wednesday off. Essential Functions of the Job:<ul><li>Be assigned to a regular SOC post or special post; assignments may change daily and without notice.</li><li>Monitor security surveillance cameras, access control, and art protection systems.</li><li>Answer phones and operate an IP-based telephone system.</li><li>Operate a radio and use multi-channel communications.</li><li>Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting).</li><li>Provide after-hours operations support.</li><li>Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls.</li><li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.</li><li>Ensure all systems within the SOC are functioning properly.</li><li>Evaluate information and respond with the appropriate communication and dispatch procedures.</li><li>Maintain discretion when sensitive and confidential information is revealed.</li><li>Retain and retrieve information in the form of policies, bulletins, verbal reports, and training.</li><li>Remain calm in emergency situations.</li><li>Participate in daily roll call and training.</li><li>When assigned a non-SOC post, the operator will:<ul><li>Maintain high visibility while on assignment.</li><li>Maintain a positive, empathetic, and professional attitude towards guests.</li><li>Patrol assigned areas on foot, conduct security tours assisted by electronic device as assigned to ensure personnel, visitors, building, and exhibitions security.</li><li>Greet visitors, provide information, direction, and other assistance to ensure a positive visitor experience.</li><li>Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.</li><li>Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills.&nbsp; Refer unresolved concerns or issues to shift supervisor.</li><li>Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.</li><li>Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergency situations).</li><li>Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.</li></ul></li></ul> Required Competencies:&nbsp;<ul><li>A high school diploma or equivalent certificate of completion.</li><li>1+ years of experience as a Security Operations Center Operator or Control Room Operator required.</li><li>A California BSIS guard card.</li><li>Demonstrated a high level of competency with advanced computer systems (e.g., hardware, software, and networks).</li><li>An average typing speed of 45WPM.</li><li>Demonstrated ability to operate radio, telephone equipment, and/or console monitors.</li><li>Basic working proficiency in operating Security and Mass Communications (e.g., Genetec, Forteco, Guardtek, Everbridge).</li><li>Intermediate proficiency in using MS Word and Excel documents and navigating and using MS Outlook email. &nbsp;</li><li>Flexibility to work various shifts including weekends and holidays.</li><li>A commitment to diversity, equity, accessibility, and inclusion. </li></ul>Physical Demands: <ul><li>Remain in a stationary position at a computer terminal for an extended period.</li><li>When outside of the operations center, this position requires walking and standing for long periods (up to 7 hours per shift).</li></ul> Additional Information:<ul><li>The interview process may include an assessment designed to provide insight into a candidate's communication and observation skills. </li></ul> Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable.&nbsp;Exception: Medical and religious accommodations approved by the Office of People &amp; Culture.&nbsp; Our Benefits:<ul><li>Comprehensive medical, dental, and vision coverage.</li><li>15 days of PTO, plus company-paid holidays.</li><li>Additional time off including summer hours, winter hours, and a cultural floating holiday.</li><li>Paid sick leave.</li><li>Paid parental leave.</li><li>401k retirement plan with a company match</li><li>Clean Air Commuter Program</li><li>Employee Assistance Program through CompPsych Guidance Resources.</li><li>Wellness benefits through Cigna Healthcare.</li><li>Free access to 16,000+ online courses through LinkedIn Learning</li><li>Free Academy membership screenings</li><li>Free tickets and screenings at the Academy Museum</li><li>Employee discounts through LifeMart and Working Advantage</li></ul> @museumLI

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