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The Service Appointment Center Supervisor ensures effective customer service to all BDC customers and is responsible for the people, operations, and project management of the team. This position also implements and manages the achievement of the strategic business plan and applies principles and best practices to achieve total member satisfaction and attain productivity and corporate leadership goals. In addition, this position sustains a continuous learning environment for the working group to gain job knowledge, customer service skills, and maintain a safe working environment.What are the day-to-day responsibilities?<ul><li>Provide coaching and development to team members to ensure continual education and enrichment.</li><li>Foster an understanding of immediate service issues to maintain total customer satisfaction.</li><li>Communicate with team members through individual and group meetings, encouraging employees to support culture and values, embrace changes, as well as to encourage discussion on current policies, procedures, objectives and goals.</li><li>Create an operating environment conducive to high employee satisfaction, development/growth, and retention while maintaining respect and dignity for all.</li><li>Identify training needs and ensure training is provided in assigned responsibilities. Review effectiveness of current training programs and make recommendations to management for enhancement of existing training and addition of new programs.</li><li>Direct staff in the handling of customer service issues; and resolve elevated service issues, including, but not limited to conflicts, special service needs, member dissatisfaction, and adverse service conditions.</li><li>Prepare and conduct performance appraisals. Initiates training and coaching to create desired employee performance and behavior and provides feedback with respect to employee responsiveness to additional training/coaching or if additional measures are needed.</li><li>Commend employee progress and/or take appropriate corrective action designed to improve performance or to correct failures to meet company and departmental standards, ensuring compliance with appropriate company and legal requirements.</li><li>Translates, guides and motivates the AN’s culture and values into day-to-day activities and behaviors.</li><li>Establishes relationships with customers, Service Managers, and Service Advisors.</li><li>Provide for and facilitate the recruiting, selection, and onboarding of associates.</li><li>Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers. &nbsp;</li></ul>Qualifications &amp; Minimum Requirements<ul><li>Bachelors’ equivalent or a combination of education and experience.</li><li>4-6 years of call center customer service experience.</li><li>Professional verbal and written communication skills.</li><li>General management, organizational, and time management skills.</li><li>Proven effectiveness to negotiate and resolve complaints on an escalated level.</li><li>Knowledge of call center management applications, industry standards/requirements, automatic call distribution technology, workforce management software, service quality assurance programs, and industry best practices.</li><li>Demonstrate strong coaching, interpersonal, and effective presentation skills. Demonstrate leadership ability to motivate a group of employees towards a desired result.</li><li>Current knowledge of Human Resources practices (wage and hour, labor law, etc.).</li><li>Proficiency with Microsoft Office software, including Outlook, Word, PowerPoint, Excel and Access required.</li><li>Must meet company’s requirements for employment.</li></ul>Physical Requirements &amp; Working Conditions?<ul><li>Normal office environment.</li><li>Prolonged periods of sitting.</li><li>Prolonged periods of personal computer usage and data entry.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Service Appointment Supervisor

The Service Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Assist with service write-ups and tagging of customer cars and trucks&nbsp;</li><li>Remove vehicle protective coverings and ID tags prior to returning completed vehicle to customer&nbsp;</li><li>Inspect vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damage immediately&nbsp;</li><li>Transport customers and dealership personnel as needed&nbsp;</li><li>Perform deliveries as required&nbsp;</li><li>Clean interior and exterior of new and used vehicles&nbsp;</li><li>Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards&nbsp;</li><li>Return vehicle keys to the appropriate service consultant &nbsp;</li><li>Pick up vehicles from and deliver vehicles to storage&nbsp;</li><li>Pick up parts from the Parts Department &nbsp;</li><li>Test batteries of customer vehicles in service drive&nbsp;</li><li>Maintains building and ground as needed&nbsp;</li><li>Assist with shop clean-up and deliveries when needed&nbsp;</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School Diploma or equivalent</li><li>6-12 months of previous work experience (preferred)&nbsp;</li><li>Ability to read and comprehend written instructions and information&nbsp;</li><li>Demonstrated effective communication and interpersonal skills&nbsp;</li><li>Ability to handle machinery safely &nbsp;</li><li>Ability to drive manual transmission vehicles&nbsp;</li><li>Demonstrated customer service skills&nbsp;</li><li>Must have a valid drivers license</li><li>Ability to operate an automobile&nbsp;</li></ul>$15.40/hr<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Porter - AutoNation Toyota Las Vegas

The Service Operations Administrator plays a critical role in supporting the daily operations of the service department. This position is responsible for managing and maintaining the accuracy of Repair Orders (ROs) within both CDK and Tools platforms, ensuring alignment and compliance with internal policies and industry standards. The ideal candidate is detail-oriented, highly organized, and capable of providing administrative support across multiple service functions.Key Responsibilities:<ul><li>Open CDK Repair Orders to mirror Tools Repair Orders in real time, ensuring seamless integration and accuracy across platforms.</li><li>Review and audit completed Repair Orders from the previous day for completeness, accuracy, and compliance with company, warranty, and regulatory standards.</li><li>Validate that all relevant documentation—including parts, labor, and service details—is properly recorded in both CDK and Tools ROs at the time of closing.</li><li>Ensure strict adherence to AutoNation policies, warranty requirements, and industry standards for all service documentation.</li><li>Provide administrative support to the Service Leadership team, assisting with various duties as needed to ensure smooth operations.</li><li>Support service and fleet teams in scheduling, dispatching, and other key operational activities.</li><li>Handle incoming phone calls professionally and assist with general inquiries when necessary.</li><li>Assist the Operations Manager with additional projects and tasks as assigned.</li></ul> Qualifications:<ul><li>High school diploma or equivalent; associate or bachelor's degree preferred.</li><li>Experience in automotive service operations, administration, or a related field is a plus.</li><li>Proficiency with service management software (e.g., CDK) and Microsoft Office Suite.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to multitask in a fast-paced environment.</li><li>Excellent communication and interpersonal skills.</li><li>Team-oriented with a proactive and flexible attitude.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Ops Admin

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.<h2>What are the day-to-day responsibilities?</h2><ul><li>Ask the customer qualifying questions to uncover needs and directs calls appropriately</li><li>Ensures that service consultants receive messages promptly</li><li>Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant</li><li>Provide reporting to dealership management</li><li>Collect retail charges from the customer in cash, check or authorized charge account</li><li>Provide customers with the proper change and/or receipt</li><li>Properly process and document charge purchases according to the policies established by the Controller</li><li>Close all internal repair orders promptly and route to Billing Clerk for processing</li><li>File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School Diploma or Equivalent</li><li>One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience</li><li>Ability to read, write, add, subtract, divide and comprehend written instructions and information</li><li>6-12 months previous work experience (preferred)</li><li>Demonstrated customer service skills</li><li>Demonstrated communication and interpersonal skills</li><li>Previous industry experience (preferred)</li></ul>This positions starting pay is $20 an hr + commission/bonus.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Loyalty Coordinator - AutoNation Ford Tustin

Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.Pay Range$80,000.00-$110,000.00 AnnualThis is the base salary pay range that an applicant can expect to make upon hire. &nbsp; Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.&nbsp;The Warehouse Supervisor oversees all daily operations of 24/7/365 warehouse and shipping facility, focusing on the efficient flow of goods, inventory management, staff supervision, and safety compliance. This role is crucial to the supply chain, ensuring products move from supplier to customer in a timely and cost-effective manner. Key responsibilities include managing workflows, controlling inventory, leading a team of employees with various layers of responsibility, enforcing safety protocols, managing budgets, and coordinating logistics with various internal and external partners. Ideal candidates possess strong leadership skills, analytical abilities, and experience with SAP and other JM systems.Your Day to Day:<ul><li>Operations Management: Planning, directing, and coordinating all warehouse activities, including receiving, storage, order picking, packing, and shipping. This involves optimizing workflows and space utilization to maximize efficiency.</li><li>Inventory Control: Monitoring and auditing inventory levels, tracking stock, and reconciling data within SAP to prevent discrepancies, minimize loss, and ensure product availability.</li><li>Staff Leadership and Development: Recruiting, training, scheduling, and supervising a diverse team of warehouse associates. This includes performance management, fostering a positive work environment, and promoting continuous improvement.</li><li>Safety and Compliance: Establishing and enforcing safety protocols and procedures to ensure a healthy and secure work environment, complying with all federal and state regulations, such as OSHA and DOT standards.</li><li>Budgeting and Cost Control: Managing the departmental budget, analyzing operational data, and identifying opportunities for cost savings and efficiency gains.</li><li>Logistics Coordination: Liaising with suppliers, carriers, and internal departments (e.g., PD, SIOP, customer service, procurement, production, maintenance, engineering) to resolve issues, negotiate contracts, and ensure seamless operations.</li></ul>What You Bring to the Team:<ul><li>High School diploma required; minimum 3 years of relevant experience (warehouse/production). Bachelor’s degree is a plus</li><li>Strong leadership skills</li><li>Expert SAP knowledge/direct use experience or other ERP system knowledge</li><li>Solid interpersonal, verbal and written communication skills</li><li>Solid HAZMAT shipping knowledge and/or certification required</li><li>Manages a staff of 40+ hourly employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring, and terminating.</li><li>Proficient in Microsoft Word, Excel, Outlook, PowerPoint</li><li>Ability to interface at all levels of the organization, both internally and externally</li><li>Minimal travel required (0 – 10 days per year)</li><li>Work environment is typical of a manufacturing/warehouse facility.&nbsp; May be exposed to environmental conditions of cold, heat, high noise levels, moving mechanical parts, heights, dust/mist/gas/fumes, extensive walking or climbing, etc.</li><li>Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.</li></ul>Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process.&nbsp;Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.Diversity &amp; Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Johns Manville

Warehouse Supervisor

Join the Clean Energy RevolutionBecome a Customer Support Operations Generalist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll provide exceptional customer support, process applications and invoices, and resolve account issues. You’ll also answer questions related to SCE’s Medical Baseline program, energy efficiency, and income-qualified programs.&nbsp;As a&nbsp;Customer Support Operations Generalist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Communicates on standard matters with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls</li><li>Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports</li><li>Confirms, analyzes, summarizes, and transcribes information and data from various sources</li><li>Prepares and maintains digital and/or paper files, reports, system records and databases</li><li>Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills</li><li>Provides price &amp; availability, formal quotations and other pre and post order support functions</li><li>Performs backup coverage within specific team and across other teams of similar function</li><li>Proactively follows up on order backlog to ensure order details are current</li><li>Facilitates the review of customer issues contributing to the regular analysis of top issues and launch projects</li><li>Processes written customer correspondence and provides the appropriate level of follow-up in a timely manner</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>One or more years of experience researching, analyzing and interpreting complex customer data, and information.</li></ul>Preferred Qualifications<ul><li>One or more years of experience with CARE and Income Qualified programs.</li><li>Ability to interface effectively with clients, peers, and management.</li><li>Strong analytical skills to assess, research, and make sound decisions.</li><li>Ability to take initiative and accountability for accuracy and results.</li><li>Excellent written and verbal communication skills; customer-focused and collaborative.</li><li>One or more years of experience with C4, S4, SAP, Microsoft Excel, Outlook, and SharePoint.</li><li>Ability to lift to 25 lbs and operate basic office equipment (copier, fax, scanner, etc.).</li></ul>Additional Information<ul><li>The position’s work mode is&nbsp;remote.&nbsp;Employee is&nbsp;able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Customer Support Operations Generalist

Join the Clean Energy RevolutionBecome a Business Operations Analysis, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for leading and facilitating the Revenue Services Organization (RSO) in planning and executing initiatives to improve unbilled revenue and delayed billing performance. This role is pivotal in supporting the Customer Service vision of building customer trust by ensuring timely and accurate billing services. By focusing on enhancements to revenue generation processes, the position directly contributes to the company’s financial health and operational funding. The dedicated leadership provided by this role is essential for achieving billing objectives and supporting Southern California Edison (SCE) in its mission to deliver reliable service and maintain strong financial performance. As a&nbsp;Business Operations Analysis, Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Leads projects; determining scope, budget, timelines, forms teams, assigns tasks, manages resources and issues</li><li>Develops and implements best practices and policies to govern business processes as well as strategic plans for digital transformations of end-to-end work management processes </li><li>Relies upon Lean Six Sigma, Agile, and other project management principles to effectively streamline processes and new initiatives</li><li>Develops strong relationships at all levels of the organization and leverages those relationships to improve overall department performance</li><li>Creates, implements, and manages resources that optimize processes and improve data quality</li><li>Directs and oversees technology project prioritization while adhering to annual budget</li><li>Conducts analyses and oversees the preparation of reports that provide operational and technical support to business operations</li><li>Designs and implements key performance indicators (KPIs) to streamline business strategy and leads key process improvement initiatives that help achieve company goals and improve customer satisfaction</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Ten or more years of experience with business process improvement or operational excellence initiatives.</li></ul>Preferred Qualifications<ul><li>Five or more years of experience partnering with IT on SAP&nbsp;enhancements and improvements.</li><li>Five or more years of experience planning and executing project management strategies. </li><li>Five or more years of experience using usage and/or billing tools and systems (SAP, MDMS, IEE, ect).</li><li>Knowledge and understanding of Kaizen principles.&nbsp;</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Business Operations Analysis, Senior Advisor

Join the Clean Energy RevolutionBecome a Customer Support Operations Generalist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll provide exceptional customer support, process applications and invoices, and resolve account issues. You’ll also answer questions related to SCE’s Medical Baseline program, energy efficiency, and income-qualified programs.&nbsp;As a&nbsp;Customer Support Operations Generalist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Communicates on standard matters with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls</li><li>Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports</li><li>Confirms, analyzes, summarizes, and transcribes information and data from various sources</li><li>Prepares and maintains digital and/or paper files, reports, system records and databases</li><li>Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills</li><li>Provides price &amp; availability, formal quotations and other pre and post order support functions</li><li>Performs backup coverage within specific team and across other teams of similar function</li><li>Proactively follows up on order backlog to ensure order details are current</li><li>Facilitates the review of customer issues contributing to the regular analysis of top issues and launch projects</li><li>Processes written customer correspondence and provides the appropriate level of follow-up in a timely manner</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>One or more years of experience researching, analyzing and interpreting complex customer data, and information.</li></ul>Preferred Qualifications<ul><li>One or more years of experience with CARE and Income Qualified programs.</li><li>Ability to interface effectively with clients, peers, and management.</li><li>Strong analytical skills to assess, research, and make sound decisions.</li><li>Ability to take initiative and accountability for accuracy and results.</li><li>Excellent written and verbal communication skills; customer-focused and collaborative.</li><li>One or more years of experience with C4, S4, SAP, Microsoft Excel, Outlook, and SharePoint.</li><li>Ability to lift to 25 lbs and operate basic office equipment (copier, fax, scanner, etc.).</li></ul>Additional Information<ul><li>The position’s work mode is&nbsp;remote.&nbsp;Employee is&nbsp;able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. </li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Join the Clean Energy RevolutionBecome a Customer Support Operations Generalist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll provide exceptional customer support, process applications and invoices, and resolve account issues. You’ll also answer questions related to SCE’s Medical Baseline program, energy efficiency, and income-qualified programs. As a&nbsp;Customer Support Operations Generalist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Communicates on standard matters with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls</li><li>Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports</li><li>Confirms, analyzes, summarizes, and transcribes information and data from various sources</li><li>Prepares and maintains digital and/or paper files, reports, system records and databases</li><li>Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills</li><li>Provides price &amp; availability, formal quotations and other pre and post order support functions</li><li>Performs backup coverage within specific team and across other teams of similar function</li><li>Proactively follows up on order backlog to ensure order details are current</li><li>Facilitates the review of customer issues contributing to the regular analysis of top issues and launch projects</li><li>Processes written customer correspondence and provides the appropriate level of follow-up in a timely manner</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>One or more years of experience researching, analyzing and interpreting complex customer data, and information.</li></ul>Preferred Qualifications<ul><li>One or more years of experience with CARE and Income Qualified programs.</li><li>Ability to interface effectively with clients, peers, and management.</li><li>Strong analytical skills to assess, research, and make sound decisions.</li><li>Ability to take initiative and accountability for accuracy and results.</li><li>Excellent written and verbal communication skills; customer-focused and collaborative.</li><li>One or more years of experience with C4, S4, SAP, Microsoft Excel, Outlook, and SharePoint.</li><li>Ability to lift to 25 lbs and operate basic office equipment (copier, fax, scanner, etc.).</li></ul>Additional Information<ul><li>The position’s work mode is&nbsp;remote.&nbsp;Employee is&nbsp;able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Hiring Manager:&nbsp;Kevin R Arlic&nbsp;Job Abbreviation:&nbsp;SCD910_P4_E&nbsp;Pay Grade:&nbsp;&nbsp;Exempt - 35&nbsp;Pay Range:&nbsp;$140,400.00&nbsp;-$210,500.00&nbsp;Join the Clean Energy RevolutionBecome a Distribution/Vegetation Management Asset Strategy, Advisor at Southern California Edison (SCE) and build a better tomorrow. In this role, you’ll serve as a strategic consultant, responsible for developing, prioritizing, project managing, and implementing strategies for key programs. You will provide expert guidance and actionable insights to ensure safety, reliability, and regulatory compliance are core components within SCE’s Distribution assets and vegetation management programs. As a key voice in our technical direction, you’ll also influence innovation and ensure successful delivery of high-impact initiatives, and projectsWithin this team, you will operate in both lead and support roles in one or more of the following areas:<ul><li>Distribution grid hardening programs in wildfire areas and infrastructure replacement programs focused on public safety and reliability</li><li>Development of Maintenance &amp; Inspection programs that support reducing wildfire risk for SCE’s Transmission and Distribution organizations</li><li>Development of risk-informed strategy and scope for SCE’s Vegetation Management organization</li></ul>Additionally, this position will be key in working with peer organizations to translate the approved program strategies into SCE’s regulatory filings, such as the General Rate Case (GRC), Wildfire Mitigation Plan (WMP), and Risk Assessment Mitigation Phase (RAMP).&nbsp;As a Distribution/Vegetation Management Asset Strategy, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Participates in developing the long-term vision and annual strategic plan for SCE by defining measurable targets for programs and initiatives that focus on opportunities in clean energy, electrification, grid of the future and climate change</li><li>Coordinates with teams to develop a multi-year plan that integrates key milestones across business planning, technical planning, and regulatory function</li><li>Develops key presentations and interacts regularly with management to get input and approval on strategic planning decisions</li><li>Coordinates with stakeholders across the organization to ensure alignment to the strategic plan throughout the organization</li><li>Conducts periodic strategic reviews and market competitive analysis, thereby aligning business priorities and identifying alternative business opportunities</li><li>Prepares analysis and communicates business performance and results, as needed</li><li>Leads all reporting activities and ensures adherence with the company's policies and procedures</li><li>Conducts various business plan scenarios modeling and sensitivities, enabling management to better understand impact of various development scenarios and uncertainties</li><li>Analyzes large data sets of existing market in order to propose optimization actions</li><li>Utilizes time series and statistical analysis to undertake performance improvement initiatives</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience in strategic planning, setting strategies at the department or organization level.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree or higher in applicable profession, business, or technical discipline</li><li>Experience with utility asset management, asset inspections, or vegetation management.</li><li>Experience working with and reviewing large amounts of geospatial and non-spatial data.</li><li>Experience conducting data quality analyses and performing high-level spot checks to ensure accuracy of information.</li><li>Experience evaluating technical solutions, risk analysis and cost benefit variables to make effective business decisions.</li><li>Experience developing communication materials (e.g., PowerPoint) and facilitate decision making conversations with senior leadership.</li><li>Experience with integrating Artificial Intelligence (AI) capabilities into real-world solutions (i.e. leveraging computer vision AI models to modify operational workflows).</li><li>Experience coordinating or developing components of the General Rate Case and/or Wildfire Mitigation Plan (WMP).</li></ul>Additional Information<ul><li>This position’s work mode is hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>The primary work location for this position is Pomona, CA.&nbsp; However, the successful candidate may also be asked to work for an extended amount of time at an alternate work location.</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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