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Join the Clean Energy RevolutionBecome a Customer Support Operations Generalist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll provide exceptional customer support, process applications and invoices, and resolve account issues. You’ll also answer questions related to SCE’s Medical Baseline program, energy efficiency, and income-qualified programs.&nbsp;As a&nbsp;Customer Support Operations Generalist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Communicates on standard matters with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls</li><li>Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports</li><li>Confirms, analyzes, summarizes, and transcribes information and data from various sources</li><li>Prepares and maintains digital and/or paper files, reports, system records and databases</li><li>Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills</li><li>Provides price &amp; availability, formal quotations and other pre and post order support functions</li><li>Performs backup coverage within specific team and across other teams of similar function</li><li>Proactively follows up on order backlog to ensure order details are current</li><li>Facilitates the review of customer issues contributing to the regular analysis of top issues and launch projects</li><li>Processes written customer correspondence and provides the appropriate level of follow-up in a timely manner</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>One or more years of experience researching, analyzing and interpreting complex customer data, and information.</li></ul>Preferred Qualifications<ul><li>One or more years of experience with CARE and Income Qualified programs.</li><li>Ability to interface effectively with clients, peers, and management.</li><li>Strong analytical skills to assess, research, and make sound decisions.</li><li>Ability to take initiative and accountability for accuracy and results.</li><li>Excellent written and verbal communication skills; customer-focused and collaborative.</li><li>One or more years of experience with C4, S4, SAP, Microsoft Excel, Outlook, and SharePoint.</li><li>Ability to lift to 25 lbs and operate basic office equipment (copier, fax, scanner, etc.).</li></ul>Additional Information<ul><li>The position’s work mode is&nbsp;remote.&nbsp;Employee is&nbsp;able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Customer Support Operations Generalist

Join the Clean Energy RevolutionBecome a Business Operations Analysis, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for leading and facilitating the Revenue Services Organization (RSO) in planning and executing initiatives to improve unbilled revenue and delayed billing performance. This role is pivotal in supporting the Customer Service vision of building customer trust by ensuring timely and accurate billing services. By focusing on enhancements to revenue generation processes, the position directly contributes to the company’s financial health and operational funding. The dedicated leadership provided by this role is essential for achieving billing objectives and supporting Southern California Edison (SCE) in its mission to deliver reliable service and maintain strong financial performance. As a&nbsp;Business Operations Analysis, Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Leads projects; determining scope, budget, timelines, forms teams, assigns tasks, manages resources and issues</li><li>Develops and implements best practices and policies to govern business processes as well as strategic plans for digital transformations of end-to-end work management processes </li><li>Relies upon Lean Six Sigma, Agile, and other project management principles to effectively streamline processes and new initiatives</li><li>Develops strong relationships at all levels of the organization and leverages those relationships to improve overall department performance</li><li>Creates, implements, and manages resources that optimize processes and improve data quality</li><li>Directs and oversees technology project prioritization while adhering to annual budget</li><li>Conducts analyses and oversees the preparation of reports that provide operational and technical support to business operations</li><li>Designs and implements key performance indicators (KPIs) to streamline business strategy and leads key process improvement initiatives that help achieve company goals and improve customer satisfaction</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Ten or more years of experience with business process improvement or operational excellence initiatives.</li></ul>Preferred Qualifications<ul><li>Five or more years of experience partnering with IT on SAP&nbsp;enhancements and improvements.</li><li>Five or more years of experience planning and executing project management strategies. </li><li>Five or more years of experience using usage and/or billing tools and systems (SAP, MDMS, IEE, ect).</li><li>Knowledge and understanding of Kaizen principles.&nbsp;</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Business Operations Analysis, Senior Advisor

Join the Clean Energy RevolutionBecome a Customer Support Operations Generalist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll provide exceptional customer support, process applications and invoices, and resolve account issues. You’ll also answer questions related to SCE’s Medical Baseline program, energy efficiency, and income-qualified programs.&nbsp;As a&nbsp;Customer Support Operations Generalist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Communicates on standard matters with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls</li><li>Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports</li><li>Confirms, analyzes, summarizes, and transcribes information and data from various sources</li><li>Prepares and maintains digital and/or paper files, reports, system records and databases</li><li>Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills</li><li>Provides price &amp; availability, formal quotations and other pre and post order support functions</li><li>Performs backup coverage within specific team and across other teams of similar function</li><li>Proactively follows up on order backlog to ensure order details are current</li><li>Facilitates the review of customer issues contributing to the regular analysis of top issues and launch projects</li><li>Processes written customer correspondence and provides the appropriate level of follow-up in a timely manner</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>One or more years of experience researching, analyzing and interpreting complex customer data, and information.</li></ul>Preferred Qualifications<ul><li>One or more years of experience with CARE and Income Qualified programs.</li><li>Ability to interface effectively with clients, peers, and management.</li><li>Strong analytical skills to assess, research, and make sound decisions.</li><li>Ability to take initiative and accountability for accuracy and results.</li><li>Excellent written and verbal communication skills; customer-focused and collaborative.</li><li>One or more years of experience with C4, S4, SAP, Microsoft Excel, Outlook, and SharePoint.</li><li>Ability to lift to 25 lbs and operate basic office equipment (copier, fax, scanner, etc.).</li></ul>Additional Information<ul><li>The position’s work mode is&nbsp;remote.&nbsp;Employee is&nbsp;able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. </li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Join the Clean Energy RevolutionBecome a Customer Support Operations Generalist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll provide exceptional customer support, process applications and invoices, and resolve account issues. You’ll also answer questions related to SCE’s Medical Baseline program, energy efficiency, and income-qualified programs. As a&nbsp;Customer Support Operations Generalist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Communicates on standard matters with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls</li><li>Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports</li><li>Confirms, analyzes, summarizes, and transcribes information and data from various sources</li><li>Prepares and maintains digital and/or paper files, reports, system records and databases</li><li>Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills</li><li>Provides price &amp; availability, formal quotations and other pre and post order support functions</li><li>Performs backup coverage within specific team and across other teams of similar function</li><li>Proactively follows up on order backlog to ensure order details are current</li><li>Facilitates the review of customer issues contributing to the regular analysis of top issues and launch projects</li><li>Processes written customer correspondence and provides the appropriate level of follow-up in a timely manner</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>One or more years of experience researching, analyzing and interpreting complex customer data, and information.</li></ul>Preferred Qualifications<ul><li>One or more years of experience with CARE and Income Qualified programs.</li><li>Ability to interface effectively with clients, peers, and management.</li><li>Strong analytical skills to assess, research, and make sound decisions.</li><li>Ability to take initiative and accountability for accuracy and results.</li><li>Excellent written and verbal communication skills; customer-focused and collaborative.</li><li>One or more years of experience with C4, S4, SAP, Microsoft Excel, Outlook, and SharePoint.</li><li>Ability to lift to 25 lbs and operate basic office equipment (copier, fax, scanner, etc.).</li></ul>Additional Information<ul><li>The position’s work mode is&nbsp;remote.&nbsp;Employee is&nbsp;able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Hiring Manager:&nbsp;Kevin R Arlic&nbsp;Job Abbreviation:&nbsp;SCD910_P4_E&nbsp;Pay Grade:&nbsp;&nbsp;Exempt - 35&nbsp;Pay Range:&nbsp;$140,400.00&nbsp;-$210,500.00&nbsp;Join the Clean Energy RevolutionBecome a Distribution/Vegetation Management Asset Strategy, Advisor at Southern California Edison (SCE) and build a better tomorrow. In this role, you’ll serve as a strategic consultant, responsible for developing, prioritizing, project managing, and implementing strategies for key programs. You will provide expert guidance and actionable insights to ensure safety, reliability, and regulatory compliance are core components within SCE’s Distribution assets and vegetation management programs. As a key voice in our technical direction, you’ll also influence innovation and ensure successful delivery of high-impact initiatives, and projectsWithin this team, you will operate in both lead and support roles in one or more of the following areas:<ul><li>Distribution grid hardening programs in wildfire areas and infrastructure replacement programs focused on public safety and reliability</li><li>Development of Maintenance &amp; Inspection programs that support reducing wildfire risk for SCE’s Transmission and Distribution organizations</li><li>Development of risk-informed strategy and scope for SCE’s Vegetation Management organization</li></ul>Additionally, this position will be key in working with peer organizations to translate the approved program strategies into SCE’s regulatory filings, such as the General Rate Case (GRC), Wildfire Mitigation Plan (WMP), and Risk Assessment Mitigation Phase (RAMP).&nbsp;As a Distribution/Vegetation Management Asset Strategy, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Participates in developing the long-term vision and annual strategic plan for SCE by defining measurable targets for programs and initiatives that focus on opportunities in clean energy, electrification, grid of the future and climate change</li><li>Coordinates with teams to develop a multi-year plan that integrates key milestones across business planning, technical planning, and regulatory function</li><li>Develops key presentations and interacts regularly with management to get input and approval on strategic planning decisions</li><li>Coordinates with stakeholders across the organization to ensure alignment to the strategic plan throughout the organization</li><li>Conducts periodic strategic reviews and market competitive analysis, thereby aligning business priorities and identifying alternative business opportunities</li><li>Prepares analysis and communicates business performance and results, as needed</li><li>Leads all reporting activities and ensures adherence with the company's policies and procedures</li><li>Conducts various business plan scenarios modeling and sensitivities, enabling management to better understand impact of various development scenarios and uncertainties</li><li>Analyzes large data sets of existing market in order to propose optimization actions</li><li>Utilizes time series and statistical analysis to undertake performance improvement initiatives</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience in strategic planning, setting strategies at the department or organization level.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree or higher in applicable profession, business, or technical discipline</li><li>Experience with utility asset management, asset inspections, or vegetation management.</li><li>Experience working with and reviewing large amounts of geospatial and non-spatial data.</li><li>Experience conducting data quality analyses and performing high-level spot checks to ensure accuracy of information.</li><li>Experience evaluating technical solutions, risk analysis and cost benefit variables to make effective business decisions.</li><li>Experience developing communication materials (e.g., PowerPoint) and facilitate decision making conversations with senior leadership.</li><li>Experience with integrating Artificial Intelligence (AI) capabilities into real-world solutions (i.e. leveraging computer vision AI models to modify operational workflows).</li><li>Experience coordinating or developing components of the General Rate Case and/or Wildfire Mitigation Plan (WMP).</li></ul>Additional Information<ul><li>This position’s work mode is hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>The primary work location for this position is Pomona, CA.&nbsp; However, the successful candidate may also be asked to work for an extended amount of time at an alternate work location.</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Distribution/Vegetation Management Asset Strategy, Advisor

Join the Clean Energy RevolutionBecome a Distribution/Vegetation Management Asset Strategy, Advisor at Southern California Edison (SCE) and build a better tomorrow. In this role, you’ll serve as a strategic consultant, responsible for developing, prioritizing, project managing, and implementing strategies for key programs. You will provide expert guidance and actionable insights to ensure safety, reliability, and regulatory compliance are core components within SCE’s Distribution assets and vegetation management programs. As a key voice in our technical direction, you’ll also influence innovation and ensure successful delivery of high-impact initiatives, and projectsWithin this team, you will operate in both lead and support roles in one or more of the following areas:<ul><li>Distribution grid hardening programs in wildfire areas and infrastructure replacement programs focused on public safety and reliability</li><li>Development of Maintenance &amp; Inspection programs that support reducing wildfire risk for SCE’s Transmission and Distribution organizations</li><li>Development of risk-informed strategy and scope for SCE’s Vegetation Management organization&nbsp;</li></ul>Additionally, this position will be key in working with peer organizations to translate the approved program strategies into SCE’s regulatory filings, such as the General Rate Case (GRC), Wildfire Mitigation Plan (WMP), and Risk Assessment Mitigation Phase (RAMP). As a Distribution/Vegetation Management Asset Strategy, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Participates in developing the long-term vision and annual strategic plan for SCE by defining measurable targets for programs and initiatives that focus on opportunities in clean energy, electrification, grid of the future and climate change</li><li>Coordinates with teams to develop a multi-year plan that integrates key milestones across business planning, technical planning, and regulatory function</li><li>Develops key presentations and interacts regularly with management to get input and approval on strategic planning decisions</li><li>Coordinates with stakeholders across the organization to ensure alignment to the strategic plan throughout the organization</li><li>Conducts periodic strategic reviews and market competitive analysis, thereby aligning business priorities and identifying alternative business opportunities</li><li>Prepares analysis and communicates business performance and results, as needed</li><li>Leads all reporting activities and ensures adherence with the company's policies and procedures</li><li>Conducts various business plan scenarios modeling and sensitivities, enabling management to better understand impact of various development scenarios and uncertainties</li><li>Analyzes large data sets of existing market in order to propose optimization actions</li><li>Utilizes time series and statistical analysis to undertake performance improvement initiatives</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience in strategic planning, setting strategies at the department or organization level.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree or higher in applicable profession, business, or technical discipline</li><li>Experience with utility asset management, asset inspections, or vegetation management.</li><li>Experience working with and reviewing large amounts of geospatial and non-spatial data.</li><li>Experience conducting data quality analyses and performing high-level spot checks to ensure accuracy of information.</li><li>Experience evaluating technical solutions, risk analysis and cost benefit variables to make effective business decisions.</li><li>Experience developing communication materials (e.g., PowerPoint) and facilitate decision making conversations with senior leadership.</li><li>Experience with integrating Artificial Intelligence (AI) capabilities into real-world solutions (i.e. leveraging computer vision AI models to modify operational workflows).</li><li>Experience coordinating or developing components of the General Rate Case and/or Wildfire Mitigation Plan (WMP).</li></ul>Additional Information<ul><li>This position’s work mode is hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>The primary work location for this position is Pomona, CA.&nbsp; However, the successful candidate may also be asked to work for an extended amount of time at an alternate work location.</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul>Compensation is commission based estimated between $3k - $12k a month<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Service Advisor - AutoNation Ford Torrance

Service Advisor - Ford Torrance

The Parts Retail Associate position has the opportunity to interact with hundreds of customers to assist them in purchasing automotive parts. The goal is to create an exceptional buying experience to build customer loyalty to AutoNation. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Promptly meet and assist both the technician and the retail guest in a friendly and courteous manner.</li><li>Obtain the correct parts and accessories for both the technician and the retail guest in a timely manner.</li><li>Accurately price parts and accessories using the proper pricing source and transfer the information to the proper document and computer system.</li><li>Answer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.</li><li>Stock incoming inventory in the correct location.</li><li>Maintain the parts department in clean and orderly manner.</li><li>Provide customers with needed information and offer additional sales opportunities.</li><li>Create and maintain merchandising display to promote product sales.</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful?</h2><ul><li>The performance of a Parts Retail Sales Associate is measured by achieving:</li><li>Achieve Parts Sales Targets</li><li>Achieve Customer Satisfaction Targets&nbsp;</li><li>What are the requirements for this job?</li><li>High School diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>One year of experience in an automotive parts department.</li><li>One year of sales experience</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li></ul>This position is commission based, from $40k a year.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Parts Sales Retail Associate - AutoNation Toyota Cerritos

The&nbsp;Wholesale&nbsp;Parts Stockperson receives and verifies incoming orders and ensures that they are stocked and recorded according to dealership standards. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Receive shipments and verify both the order and the quantities</li><li>Fill “will call” orders</li><li>Pick parts for counter salesmen</li><li>Maintain receiving and shipping records</li><li>Break out and organize shipments, ready for stocking</li><li>Assist in putting up stock</li><li>Assist in maintenance of bins and equipment</li><li>Assist in arrangement of department, including movement of bins as needed</li><li>Supervise returned parts and maintain separate storage area for such parts</li><li>Keep all bins, aisles and storage areas clean and clearly labeled</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Must meet Company's requirements for employment</li><li>Ability to read and comprehend instructions and information</li><li>One year of experience in a dealership position</li><li>Ability to interpret vendor catalogs</li><li>Ability to use parts department computer system and calculator</li><li>Excellent oral and in written communication skills</li></ul>$20 hr<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

89 Procurement / Operations Jobs in Artesia, CA, USA