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McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. The Operations Director is responsible for establishing and maintaining a smooth operation of the Transportation Department and helps provide 24-hr coverage. Provides general supervision of all transportation drivers and administrative staff. Primary responsibility is to make sure that all Teammates are on the job at the start of the shift or at the scheduled dispatch time. This position involves the planning, directing, and coordination of all delivery and backhaul activities, and must keep product moving smoothly, accurately, and efficiently. Benefits you can count on: <ul><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance </li><li>Paid time off begins day one.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Director of Operations: <ul><li>Report any accidents/unsafe conditions to the Senior Transportation Manager and Safety Manager. </li><li>Responsible for compliance and knowledge with Federal Department of Transportation regulations and other safety standards. Maintain fleet in a safe manner in accordance with company and governmental standards. </li><li>Keep all mistakes and waste to a minimum and check to make sure that routes are properly set up. </li><li>Maintain effective and timely scheduling of Transportation Teammates, current week and following week schedules should always be posted with a working copy available by request for the next week. </li><li>Facilitate communication within management team and between the Teammates and management. </li><li>Provide training to maintain an efficient and knowledgeable workforce. </li><li>Enforce company policies and issuance of coaching/disciplinary documentation to Teammates, final written warning and termination will be presented for approval to the Senior Transportation Manager and/or Human Resources Manager. </li><li>Responsible for productivity data including but not limited to unload rates, routes, stops, and pieces; timely scheduling of all routes for "on-time" departures. </li><li>Assist Senior Transportation Manager with research and development of new techniques/procedures to increase efficiency of any transportation operation. </li></ul> Qualifications you'll bring as a Director of Operations: <ul><li>3+ years of experience in all facets of outbound transportation, preferably in the food service industry. </li><li>Have mainframe computer software knowledge related to record keeping. Preferred experience on AS 400 Mainframe, Excel, Microsoft Word, and Access programs; XATA, TRUCKS or similar programs. </li><li>Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence. </li><li>2-3 years of accounting, planning, and analytical and/or reporting experience, in positions with increasing responsibility is preferred. </li><li>Be able to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. </li><li>Understand financial statements and resulting cost implications. </li><li>Knowledge of distribution systems including order routing. </li><li>Bachelor's degree in a related field is preferred. </li><li>Must be able to ascend and descend stairs and inclined surfaces (or something of this nature. They have to climb in and out of the truck on the ramp during route rides). </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented </li><li>Organized </li><li>Problem solver </li><li>Detailed </li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Director, Operations I

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. The Director of Operations Designate is responsible for establishing and maintaining a smooth operation of the Transportation Department and helps provide 24-hr coverage. Provides general supervision of all transportation drivers and administrative staff. Primary responsibility is to make sure that all Teammates are on the job at the start of the shift or at the scheduled dispatch time. This position involves the planning, directing, and coordination of all delivery and backhaul activities, and must keep product moving smoothly, accurately, and efficiently. Benefits you can count on: <ul><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance </li><li>Paid time off begins day one.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Director of Operations-Designate: <ul><li>Report any accidents/unsafe conditions to the Senior Transportation Manager and Safety Manager. </li><li>Responsible for compliance and knowledge with Federal Department of Transportation regulations and other safety standards. Maintain fleet in a safe manner in accordance with company and governmental standards. </li><li>Keep all mistakes and waste to a minimum and check to make sure that routes are properly set up. </li><li>Maintain effective and timely scheduling of Transportation Teammates, current week and following week schedules should always be posted with a working copy available by request for the next week. </li><li>Facilitate communication within management team and between the Teammates and management. </li><li>Provide training to maintain an efficient and knowledgeable workforce. </li><li>Enforce company policies and issuance of coaching/disciplinary documentation to Teammates, final written warning and termination will be presented for approval to the Senior Transportation Manager and/or Human Resources Manager. </li><li>Responsible for productivity data including but not limited to unload rates, routes, stops, and pieces; timely scheduling of all routes for "on-time" departures. </li><li>Assist Senior Transportation Manager with research and development of new techniques/procedures to increase efficiency of any transportation operation. </li><li>Other duties may be assigned. </li></ul> Qualifications you'll bring as a Director of Operations-Designate: <ul><li>Have 3+ years of experience in all facets of outbound transportation, preferably in the food service industry. </li><li>Have mainframe computer software knowledge related to record keeping. Preferred experience on AS 400 Mainframe, Excel, Microsoft Word, and Access programs; XATA, TRUCKS or similar programs. </li><li>Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence. </li><li>2-3 years of accounting, planning, and analytical and/or reporting experience, in positions with increasing responsibility is preferred. </li><li>Be able to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. </li><li>Understand financial statements and resulting cost implications. </li><li>Knowledge of distribution systems including order routing. </li><li>Bachelor's degree in a related field is preferred. </li><li>Must be able to ascend and descend stairs and inclined surfaces (or something of this nature. They have to climb in and out of the truck on the ramp during route rides). </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented </li><li>Organized </li><li>Problem solver </li><li>Detailed </li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

Director, Operations Designate

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.<h4>Position: Manager, QA Manufacturing Operations</h4><h4>Location: Devens, MA</h4> Shift Friday, Saturday and Sunday 12 hour shift 7am to 7pm Key &nbsp;Responsibilities:• Establish and communicates performance objectives for Quality Assurance staff that are consistent with the&nbsp; business’ unit goals, Quality and Technical Operations objectives.&nbsp; • Provide quality floor support of complex manufacturing issues&nbsp; • Defines and enforces performance measures, provides developmental feedback and coaching and creates a&nbsp; collaborative environment enhances unit performance and integration across site departments.&nbsp; • Hires, integrates and develops high quality talent, capable of delivering against the department’s goals and&nbsp; objectives.&nbsp; • Provides quality oversight of manufacturing activities on a day-to-day basis and provides oversight of the review and approval of minor changes to master batch recipe records.&nbsp; • Performs review and approval of Quality, Manufacturing, and Material Specification SOPs and documents.&nbsp; • Provides oversight to Quality walkthroughs for shutdown and inspections readiness activities and ensures program&nbsp; management is in compliance with site and corporate procedures.&nbsp; • Contributes to and supports the site team which prepares for, hosts and responds to regulatory inspections, reviews and approvals of the facility and products.&nbsp; • Reviews, approves and provides guidance for quality master data. Responsibilities include updates to Drug&nbsp; Substance lot status in applicable quality systems.&nbsp; • Directly participates in internal audits or reviews as well as global health authority inspections. May include&nbsp; representation on inspection response and CAPA teams.&nbsp; • May provide Quality review and approval of investigation records and CAPA, records.&nbsp; • Provides for strategic foresight to identify and implement changes to enhance long term goals of the department and drive continuous improvement.&nbsp; • May act as delegate for QA Operations Manager for departmental meetings, projects and tasks.&nbsp; • Supervises up to 6 employees overseeing quality floor support of manufacturing• Key Core behavioral indicators for this role include participation in the creation of a team-based environment,&nbsp; promoting candor, collaboration, receptivity, clarity of purpose and goals, and high commitment to achieve business goals.&nbsp; • Demonstrates appropriate examples of compliance behaviors and attitudes.Qualifications &amp; Experience<ul><li>&nbsp;Specialist: A M.S. with 4-6 years of relevant experience within the pharmaceutical or healthcare industry, or a B.S. with 7-9 years of relevant experience within the pharmaceutical or healthcare industry; including 2-4 years experience in a regulated function.</li><li>Experience in a R&amp;D environment is an asset.</li><li>Strong knowledge of pharmaceutical processing techniques.</li><li>In-depth knowledge of GMP regulations.</li><li>Strong interpersonal and organizational skills.</li><li>Demonstrated leadership skills.</li><li>Computer literacy: Microsoft Office and SAP environment Quality management system, Veeva, PDLIMS, and other systems as required (e.g. DeltaV, PilotClean).</li><li>Decision-making regarding disposition for distribution of clinical trial materials and materials for production, based on documentation review.</li><li>Decision-making where commitment is required on release dates for product and/or material.</li><li>Works to resolve problem that may arise when a product or material needs to be released in a short time frame and documents received are incomplete and/or contain errors.</li><li>Demonstrates initiative to clarify unclear situation in the presence of documentation irregularities.</li><li>Prioritizes when handling multiple work assignments and deadlines. Provides clear direction and priorities.</li><li>Works with a minimum of supervision.</li><li>QA Manager acts as authorized delegate in the absence of the Quality Operations Senior Manager.</li><li>Travel Required (nature and frequency)</li><li>Travel may be required for this position and is anticipated to be approximately 10% of the time.</li></ul>This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management.If you come across a role that intrigues you but does not perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.if you come across a role that intrigues you but does not perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.#BMSBL, BMSBLDMA#LI-Onsite“GPS_2025”If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Devens - MA - US: $100,480 - $121,756&amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Manager, QA Manufacturing Operations

Job Title Central Sterile Supervisor/UKHC Requisition Number RE51343 Working Title CS Supervisor Department Name H3320:Perioperative Services Work Location Lexington, KY Grade Level 09 Salary Range $21.00-34.29/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 5 yrs Required License/Registration/Certification Certified Registered Central Service Technician (CRCST) Physical Requirements This position requires regularly lifting, pushing, and/or pulling objects weighing up to 50 pounds; standing or walking with objects weighing up to 25 pounds; performing tasks with repetitive motions (such as typing); intermittently sitting at a computer workstation for extended periods of time; and lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves risk of injuries from moving, lifting or positioning patients, equipment, or materials; and exposure to hazardous chemicals and fumes including waste; radiation; burns; cuts/punctures; blood-borne or airborne pathogens; and recombinant DNA or viral vectors. Shift Monday -Thursday, 9:00 pm – 7:30 am, with some weekend calls and holiday responsibilities Job Summary The Central Sterile Supervisor/UKHC is primarily responsible for facilitating the delivery of patient care through preparing, planning, and providing instrumentation to preoperative services. Responsible for decontamination, correct assembly, and sterile processing of all instrumentation used in the operating rooms. Maintains cleanliness of department and materials management as needed. Must have thorough knowledge of regulatory standards for universal precautions, sterilization methodologies, and regulatory standards for biological monitoring. Skills / Knowledge / Abilities The ideal candidate will have extensive knowledge of regulatory standards for universal precautions, sterilization methodologies, and regulatory standards for biological monitoring; operating room instrumentation; and aseptic techniques and sterilization principles, processing techniques, and instrument/equipment care Does this position have supervisory responsibilities? Yes Preferred Education/Experience Previous central sterile supervisor experience preferred Deadline to Apply 09/28/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Central Sterile Supervisor/UKHC

Job Description Summary: This role is responsible for developing and executing BCBSA's policy research agenda and supporting the deep development and rich analysis of policy solutions. This role bridges data-centered insights and advocacy, ensuring that policy research and strategy support lobbying, communications and public affairs efforts – all with the ultimate goal of driving adoption of our solutions with policymakers.Responsibilities include but are not limited to: ​<ul><li>Strategic Policy Leadership<ul><li>Directs short- and long-term strategic planning aligned with BCBSA’s mission and advocacy goals, including environmental scanning, forecasting, and impact analysis.</li><li>Collaborates with senior leadership and cross-functional policy and advocacy teams to identify emerging issues, assess risks and opportunities, and develop actionable solutions.</li><li>Leads the creation and execution of advocacy action plans, ensuring alignment with legislative, regulatory, and health policy priorities.</li><li>Facilitates engagement and consensus-building with Plans, executives, committees, and cross-organizational teams to unify BCBSA’s policy positions.</li></ul></li></ul><ul><li>Policy Research, Data, and Evaluation<ul><li>Oversees the design and execution of high-impact research initiatives, including micro-simulation modeling, internal and external data analysis, and publication of white papers, blogs, and policy briefs.</li><li>Leverages BCBSA’s proprietary data assets to generate insights that inform policy development and advocacy strategies.</li><li>Leads the Blue Cross Blue Shield Center for Policy Research, translating complex data into actionable insights for policymakers, partners, and media on key issues such as affordability, coverage, public programs, drug pricing, and market dynamics.</li></ul></li></ul><ul><li>Policy and Research Promotion<ul><li>Engages with congressional offices, federal agencies, and state-based organizations to advance advocacy goals through evidence-based research.</li><li>Partners with communications and public affairs to represent BCBSA in media interviews, op-eds, and public forums, amplifying policy solutions and research findings.</li><li>Builds strategic alliances with research institutions to enhance BCBSA’s credibility and influence in the policy research community.</li></ul></li></ul><ul><li>Team and Operational Leadership<ul><li>Manages a multidisciplinary team of researchers and policy analysts, fostering collaboration and professional development.</li><li>Coordinates with finance, procurement, and executive leadership to oversee budgets, contracts, external consultants, and project reporting.</li></ul></li></ul>The posting range for this position is: $196,194.00-$300,296.36Required Education, Certifications and Experience: Education:<ul><li>Required Bachelor's Degree in Political Science, Public Administration, Public Policy or a related field; or equivalent experience</li><li>Preferred Master's Degree in Political Science, Public Administration, Public Policy or a related field.</li></ul>Experience:<ul><li>12+ Years in a related government relations environment, preferably in a healthcare organization, reflecting progressively responsible roles and demonstrating knowledge and understanding of the federal marketplace and the political and legislative environment and processes. Required</li></ul> Knowledge Skills and Abilities:<ul><li>Innovative thinker with ability to leverage data assets to advance strategy and policy initiatives.</li><li>An understanding of the healthcare marketplace and industry is essential, as is an understanding of how the related federal regulatory and legislative issues could impact BCBS business strategies.</li><li>Requires excellent oral and written communications skills with the capabilities to negotiate, persuade, and make effective presentations to varying audiences internal and external to BCBSA.</li><li>A high level of executive presence for interacting with and influencing key leadership.</li><li>Excellent interpersonal skills for building and fostering key relationships.</li><li>Must be able to effectively represent BCBS in various forums and with various audiences.</li><li>The ability to establish credibility and drive decisions and results while balancing considerations/priorities is critical.</li><li>Applies judgment and critical thinking skills to problem analysis/resolution at both the strategic and functional levels.</li><li>Must have demonstrated leadership skills relative to staff management and achieving results through others.</li><li>Ability to confidently and credibly interact with Plan senior management, Members of Congress (including House and Senate Leadership, Committee Chairs), external consultants, industry experts, and other health policy resources/audiences.</li></ul>#LI_HYBRIDThe posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.&nbsp; We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.&nbsp;This job is also eligible for annual bonusincentivepay.We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Blue Cross Blue Shield Association

Senior Director, Policy Strategy and Research

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Team Leaders in the Global Card and Risk Operations Network lead in servicing our colleagues and customers in a dynamic, ever-changing environment. This is a critical role, as they are ambassadors of “the brand” both internally and externally. The successful candidate should be able to inspire a team of Specialists to achieve their goals by practicing servant leadership, and outstanding coaching, training, and development in a customer centric environment.&nbsp; They should be effective in making the work rewarding and excel at recognizing accomplishments. They should be an effective customer friendly negotiator, results oriented, demonstrate enthusiasm, resilience under stress with a strong will to WIN.Key Responsibilities:<ul><li>This individual must be customer oriented and have a genuine willingness to help people.</li><li>They must have the ability to effectively communicate verbally as well as in writing.</li><li>Must possess an innovative mindset and be able to think through challenging situations.</li><li>They should be able to build strong relationships, drive continuous process improvement and handle multiple priorities.</li><li>They need to be an analytical thinker, problem solver, and decision maker with the ability to hold people accountable on delivering continuing results.</li><li>Candidate should demonstrate the ability to juggle through multiple projects simultaneously while delivering on tight timelines.</li><li>Candidate should be proactive and show the desire to take on additional tasks and have extreme flexibility in work schedules based on business needs.</li></ul>Minimum Qualifications:<ul><li>2-5 years of leadership experience required</li><li>Call Center/Metrics Driven environment is required</li><li>Must be flexible, patient, and confident; must also handle frequent changes well.</li><li>Demonstrated ability to apply exceptional time management skills and maneuver through several projects at the same time while shifting gears to meet conflicting deadlines.</li><li>Strong analytical, problem solving and decisions making skills.</li><li>Ability to effectively teach strong negotiation and decision-making skills ensuring profitably while maximizing recovery of outstanding balances, documents or resolving escalations.</li><li>Ability to work independently with minimal supervision and as part of a team effort with solid relationship skills.</li><li>Proven ability to work with cross-functional teams.</li><li>Ability to influence peers and senior leadership and provide input for process improvement.</li><li>Strong written, verbal and presentation skills</li><li>Thorough knowledge of applicable laws and regulations and the need to be compliant with internal or external guidelines and rules.</li><li>Display highest level of integrity when dealing with customers/employees and processes.</li><li>7day/week operation with Nights and Weekends Required</li></ul>Preferred Qualifications:<ul><li>Microsoft Word, Excel</li><li>Understanding of ROP, Nexidia, &amp; SpeachMiner</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Team Leader-Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Description:The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.OnBrand – American Express’ In-House Creative agency – is on a journey of exciting expansion. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.Role:The Brand Design Strategy team is responsible for setting the vision for how the American Express brand is expressed through design decisions across the enterprise, drawing upon the brand’s strategic principles, and ultimately building brand value. They are responsible for defining the Brand Identity for American Express and partnering with a myriad of stakeholders to translate the brand across channels, products, and experiences.The Senior Manager, Visual Identity &amp; Digital Design Strategy will lead strategic design initiatives to evolve and refine Amex’s visual identity systems across digital journeys, driving compelling, on-brand design solutions that generate exceptional UI and digital marketing experiences. In close partnership with Enterprise Digital Design and Research teams, this individual will be responsible for understanding business challenges across the digital ecosystem, identifying in-house or external agency solutions, and ultimately provide guidance that leads to exceptional digital design work that propels the brand forward.Responsibilities:This person will proactively identify opportunities to evolve Amex brand elements while balancing enterprise and business unit priorities to optimize the end user experience. They will collaborate directly with a cross-functional team of stakeholders, including creative and brand strategists, business unit partners, in-house creative teams, and external agency partners to develop and refine brand principles and guidance, ensuring connectivity and consistency across the enterprise brand experience.<ul><li>Partner directly with our digital Design System and product teams to ensure brand VI is represented effectively in our digital ecosystem</li><li>Solicit feedback on gaps in our VI across our digital channels from senior designers and design leadership to ensure evolution is grounded in real world use</li><li>Own and evolve key elements of digital brand VI such as our iconography, illustration, and motion principles, among others</li><li>Identify where external expertise is required and engage with and oversee agencies where appropriate</li><li>Present strategic design vision to leadership stakeholders across marketing, product, and design to gain alignment for VI evolution</li><li>Deliver appropriate tools and documentation to ensure easy adoption and use by designers and content creators across the enterprise</li><li>Own communication strategy of digital VI to ensure adoption and clarity around updates and timelines</li></ul>Qualifications:<ul><li>5-7 years of experience bringing brands to life in digital ecosystems, including digital experience design, graphic design, digital design strategy, branding or similar discipline. Agency and/or corporate experience preferred.</li><li>Proven ability to lead digital design strategy initiatives and deliver best-in-class design systems, including core branding elements such as logos, typography, color, illustration, animation, photography, and more.</li><li>Strategic thinker with strong knowledge of evolving UX and UI design principles and branding system best practices to drive relevancy across experience journeys.</li><li>Ability to clearly communicate design strategies and solutions – both verbally and visually – to internal and external stakeholders with varying degrees of brand, design, and digital knowledge.</li><li>Ability to drive multiple complex workstreams forward simultaneously, with internal and external creative teams.</li><li>Adept at writing and reviewing creative briefs, developing and collaborating on statements of work, and managing projects to budget and timing requirements.</li><li>Ability to define and track KPIs to measure the impact of visual identity standards and identify improvement opportunities</li><li>Passionate, curious, and knowledgeable about branding, art, design, and digital creative.</li></ul>Requirements: Case studies/portfolio demonstrating a track record of delivering best-in-class brand design systems across digital channels Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager, Visual Identity & Digital Design Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. GRC colleagues are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Global Financial Crimes Compliance (GFCC) Transaction Monitoring Rule Program Oversight (TMRPO) team is responsible for the oversight of the enterprise-wide anti-money laundering (AML) and counter-terrorist financing (CTF) transaction monitoring program at American Express. The program includes assessing, designing, and implementing AML and CTF detection strategies across all American Express products and services. &nbsp;These strategies ultimately generate alerts which are investigated by the Global Financial Crimes Investigation Unit (GFCSU) as part of the Suspicious Activity Reporting (SAR) process.How will you make an impact in this role?The successful candidate will be part of a team that focuses on Transaction Monitoring (TM) operations, regulatory exam management, and program oversight. The individual(s) will be responsible for supporting all of the below functional areas, but will have a primary area of focus:&nbsp;Job Responsibilities:&nbsp;Risk &amp; Control Self-Assessment (RCSA) Development &amp; Testing: •&nbsp;&nbsp;&nbsp;&nbsp;Research and analysis of Transaction Monitoring Rule Program processes/procedures and requirements to further the transaction monitoring program’s transition from the current PRSA to the new RCSA Control environment •&nbsp;&nbsp;&nbsp;&nbsp;Extensively develop and maintain RCSA controls &amp; testing requirements going forward as the new control environment expands •&nbsp;&nbsp;&nbsp;&nbsp;Perform extensive testing workloads within the evolving new control environment •&nbsp;&nbsp;&nbsp;&nbsp;Perform all other duties as assignedTraining Content Design: •&nbsp;&nbsp;&nbsp;&nbsp;Aid in the development of the Program’s new training requirements, including but not limited to tracking and organizing of educational content updates to be incorporated into existing materials •&nbsp;&nbsp;&nbsp;&nbsp;Create thought-provoking, accurate, and certifiable knowledge checks (e.g., multiple-choice questions tests, etc.) that are fully aligned with training content owners&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate the production of periodically recorded training sessions using content from various sources and/or create training content and associated knowledge checks on an as-needed basis, working with GFCC Procedures, Guidance &amp; Training (PGT) team for integration into the LMS •&nbsp;&nbsp;&nbsp;&nbsp;Perform all other duties as assignedRegulatory Exam &amp; Oversight: •&nbsp;&nbsp;&nbsp;&nbsp;Conduct data research and gathering evidence needed for draft responses to various periodic US &amp; International Regulatory Exams and internal audits that examine the Transaction Monitoring Rule Program (TMRP) •&nbsp;&nbsp;&nbsp;&nbsp;Evaluate and perform analyses on datasets to provide accurate up-channel reporting to senior leaders •&nbsp;&nbsp;&nbsp;&nbsp;Perform strict timeline driven research and gather data to contribute to official TMRPO responses to requests from auditors and regulators •&nbsp;&nbsp;&nbsp;&nbsp;Develop and document methods used to research, gather, and analyze data •&nbsp;&nbsp;&nbsp;&nbsp;Project and work effort status tracking to ensure accuracy across all platforms, including up-channel reporting to relevant stakeholders •&nbsp;&nbsp;&nbsp;&nbsp;Creation and maintenance of all project-related reporting •&nbsp;&nbsp;&nbsp;&nbsp;Frequent data entry and multi-level validation of project and work effort related documentation to preserve the integrity of enterprise-wide Transaction Monitoring Program&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Meet with Subject Matter Experts (SMEs) to learn about specific processes or products for procedural updates •&nbsp;&nbsp;&nbsp;&nbsp;Assess audience needs for whom the technical and procedural documentation is intended; adjust tone and technical terms used to meet those needs and to ensure understanding •&nbsp;&nbsp;&nbsp;&nbsp;Perform all other duties as assignedSkills &amp; Qualifications:•&nbsp;&nbsp;&nbsp;&nbsp;Minimum of three years’ professional experience, with at least one year in any of the following: BSA-AML compliance, law enforcement, general compliance, regulatory compliance, audit, complex investigations or legal •&nbsp;&nbsp;&nbsp;&nbsp;Self-starter who can work independently while meeting strict regulatory deadlines •&nbsp;&nbsp;&nbsp;&nbsp;Capacity to manage multiple projects simultaneously, and a willingness to be a deadline-driven contributor in a dynamic working environment •&nbsp;&nbsp;&nbsp;&nbsp;Investigative mindset, research-oriented approach, large appetite for knowledge and learning •&nbsp;&nbsp;&nbsp;&nbsp;Ability to successfully apply newly acquired skills and knowledge about the business unit&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work well with colleagues at all levels&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong communication, writing, and editing skills, a keen attention to detail, and the ability to translate insights into actionable solutions •&nbsp;&nbsp;&nbsp;&nbsp;Experience conducting AML/CTF investigations and/or an understanding of AML/CTF concepts, preferred&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;CAMS Certification a plusSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Compliance Analyst, Transaction Monitoring – Operations, Reg Exam & Oversight (OREO)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. GRC colleagues are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Global Financial Crimes Compliance (GFCC) Transaction Monitoring Rule Program Oversight (TMRPO) team is responsible for the oversight of the enterprise-wide anti-money laundering (AML) and counter-terrorist financing (CTF) transaction monitoring program at American Express. The program includes assessing, designing, and implementing AML and CTF detection strategies across all American Express products and services. &nbsp;These strategies ultimately generate alerts which are investigated by the Global Financial Crimes Investigation Unit (GFCSU) as part of the Suspicious Activity Reporting (SAR) process.GFCC TMRPO Operations, RegExam &amp; Oversight - Input Coordinator Job Responsibilities:<ul><li>Manage input creation and input lifecycle, working alongside the TMRPO Rule Design Oversight team as well as all applicable partner teams (GAITS, FC CoE, GRC Data Capabilities AML TM, etc.) to ensure program standards and procedures are adhered to with quality and consistency.&nbsp;</li><li>Manage and maintain Transaction Monitoring (TM) Input Requests</li><li>Status tracking to ensure accuracy across all platforms, including up-channel reporting to relevant stakeholders.</li><li>Perform frequent data entry and multi-level validation of work effort related documentation to preserve the integrity of enterprise-wide Transaction Monitoring Program.&nbsp;</li><li>Assist in maintenance of TMRPO systems of record to ensure accuracy and completeness of records, including TM input details and optimization/adjustment work effort tracking.&nbsp;</li><li>Conduct secondary quality checks on all TM release notifications, ensuring completeness and accuracy, and providing feedback to partner teams as needed.</li><li>Perform assessment of all incoming Market Engagement requests and determine prioritization.</li><li>Function as central point of contact for the Transaction Monitoring Program; answering, actioning, and/or routing all requests &amp; questions to the appropriate parties and ensuring all requests are actioned in a timely manner.</li><li>Perform all other duties as assigned</li></ul>Skills &amp; Qualifications:<ul><li>Minimum of three years’ professional experience (at least one year in BSA-AML compliance or general compliance preferred)</li><li>Exceptional attention to detail required, with a keen ability to identify hidden risks and/or issues</li><li>Proactive mindset with a company-first perspective</li><li>Self-motivated, with a strong sense of initiative, and can work independently while meeting strict regulatory deadlines</li><li>Strong communication, detail-oriented, and the ability to translate data insights into actionable solutions</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Word)</li><li>Investigative mindset, research-oriented approach, large appetite for knowledge and learning</li><li>The ability to manage multiple projects simultaneously, and a willingness to be a deadline-driven team player in a dynamic working environment</li><li>An understanding of AML/CTF concepts and associated criminal typologies, preferred (or willingness to learn)</li><li>CAMS Certification a plus </li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Compliance Analyst-Transaction Monitoring – Operations, Reg Exam & Oversight (OREO) – Input Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of our vision to provide outstanding customer experiences, the Global Services (GS) within American Express plays a meaningful role in setting "THE" standard for customer experience that our customers rely on and place our customers first as our top business imperative! Within GS, the Customer Listening Team has created a Center of Excellence (COE) aimed at supporting Voice of the Customer (VOC) needs across the enterprise and is looking for a dedicated colleague to join the team.&nbsp;As part of our vision to provide outstanding customer experiences, the Global Services (GS) within American Express plays a meaningful role in setting "THE" standard for customer experience that our customers rely on and place our customers first as our top business imperative! Within GS, the Customer Listening Team has created a Center of Excellence (COE) aimed at supporting Voice of the Customer (VOC) needs across the enterprise and is looking for a dedicated colleague to join the team.In this role, the&nbsp;Managerwill work closely with a team of Research Relationship Analysts to support the Business Units in their efforts to collect feedback from customers (e.g., NPS studies, Ad-hoc, or transactional surveys) as well as act as the subject matter expert for survey, reporting and dashboard development within Amex’s enterprise survey platform, Qualtrics.Key Responsibilities but not limited to:<ul><li>Lead a team of 3-5 analysts that support the VOC COE relationship with internal Business Partners including day-to-day management of NPS programs, ad-hoc research and behavioral data solutions.</li><li>Manage survey related needs like developing or maintaining surveys/studies, creating or adjusting reporting/dashboards, and leveraging Big Data to enhance research.</li><li>Collaborate with business partners, technical internal support team, market research agencies and Qualtrics technical support team to ensure programs run efficiently.</li><li>Monitor program metrics and raise critical program concerns with relevant support teams (Technologies, Qualtrics, etc.) to mobilize resources and resolve issues.</li><li>Support cross-functional initiatives that will improve the overall customer experience and facilitate enterprise experience management.</li><li>Build expertise in CX and journey management best practices and apply that knowledge via the Qualtrics XM platform.</li></ul>Minimum Qualifications:<ul><li>A true passion for improving customer experience.</li><li>Must possess 3 years minimum work experience.</li><li>Professional experience in a highly analytical role such as business intelligence/analytics.</li><li>Strong skills in data management, analysis, and deriving actionable insights.</li><li>Strong organizational and project management skills.</li><li>Experience with managing and collaborating with 3rd party vendors.</li><li>Comfortable building and managing relationships across our global enterprise.</li><li>Strong negotiation and influencing skills.</li><li>Positive “roll-up your sleeves” attitude, proactive, customer first mindset, and comfortable with adapting to address evolving urgent priorities.</li></ul>Preferred Qualifications:<ul><li>People Leadership experience.</li><li>Highly proficient in Excel.</li><li>Experience with Tableau or other business intelligence tools is a plus.</li><li>Experience using agile project platforms (e.g., Jira, Rally).</li><li>Experience conducting research, analyzing customer satisfaction data, and/or knowledge of survey methodology&nbsp;is a plus.</li><li>Experience with basic programming (i.e. macros) or prior survey/dashboard programming experience or Big</li><li>Data/Cornerstone environment&nbsp;is a plus.</li><li>Bachelor's degree is preferred.&nbsp;</li><li>Market research at an agency experience strongly preferred.</li></ul>Salary Range: $90,000.00 to $170,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

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