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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Patient AccountsAll Locations: 151 Orleans StreetPosition Summary: The Revenue Cycle Performance and Training Supervisor is responsible for leading and training PFS revenue cycle performance initiatives while building and maintaining performance driven patient-centric revenue cycle training model. The role will encompass department and organizational end user skill enhancement and training focused on NeighborHealth, vendor, Microsoft and healthcare industry software or portals, revenue cycle policies and procedures, productivity protocols, and payer policies and regulations. Develops course outline, objectives, proficiency testing and class materials in conjunction with the PFS leadership team. Assists in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications. The trainer may act as a liaison between identified end-user and software vendors to resolve problems related to the assigned applications.Essential duties &amp; Responsibilities:DELIVERS CLASSROOM, END-USER, AND SMALL GROUP TRAINING.<ul><li>Leverage a variety of onsite and virtual presentation approaches.</li><li>Deliver high quality stand-up sessions as an instructor/facilitator.</li><li>Present the information in an orderly, easy-to-follow, and clear manner based on adult learning principles.</li><li>Facilitate skill building exercises in a fun, non-threatening manner.&nbsp; Involve trainees in the learning process.</li><li>Obtain assistance or offer to follow-up with trainees if an answer to a question is not known or requires further research.</li><li>Pace the class appropriately to the trainees.</li><li>Encourage trainees to provide feedback via course evaluation forms.</li><li>Arrive in time to make all the necessary preparations before the class begins.</li><li>Update the course script as needed.</li></ul>DEVELOPS TRAINING MATERIALS.<ul><li>Creates and designs and maintains training materials.</li><li>Develops course outlines</li><li>Defines objectives of course.</li><li>Leverages Vendor tools, recordings, and independent user study where applicable</li></ul>COORDINATES TRAINING SCHEDULE.<ul><li>Evaluates trainee needs and schedules into appropriate course offerings.&nbsp; Communicates training dates/times to trainee and manager.</li><li>Maintains the training schedule.</li><li>Works with the PFS Leadership to maintain the training database.</li><li>Assists in the implementation of system enhancements and upgrades.</li><li>Participate in vendor training or internal training on assigned system(s) or enhancements.</li><li>Assist in the design of testing plans for enhancements and upgrades and any required system building.</li><li>Implement Test plans for system enhancements and upgrades.</li><li>Provides end-user support as appropriate for the application and coordinates with the EBNHC IT Help Desk, Vendor, or Payor to provide on-going support.</li></ul>CONTINUING EDUCATION.<ul><li>Maintain and develop new skills through participation in internal and external continuing education programs as appropriate.</li><li>Attends EPIC User Conference and formal training with certification.</li><li>Participates in payer, vendor, or healthcare industry events and training.</li><li>Performance</li><li>Leads Revenue Cycle Performance initiatives, identifies and actively manages revenue cycle revenue recovery AR follow-up.&nbsp;</li><li>Monitors and reports on end-user performance and productivity to ensure compliance and patient accounts integrity is upheld.</li><li>Maintains compliance, federal, state, and contractual rules and regulations are followed and managed.</li></ul>OTHER DUTIES AS ASSIGNED.<ul><li>Supervises and manages training staff and their associated performance.</li><li>Other duties may be assigned as needed.</li><li>Works together with the PFS leadership team on assigned projects or performance initiatives.</li><li>Participates in hiring assessment of candidate skill levels.</li><li>Actively contributes to the enhancement and development of people, process, and technology.</li><li>Serve on other health center committees as asked.</li></ul>EDUCATION: <ul><li>Bachelor Degree or Revenue Cycle Healthcare equivalent work</li></ul>EXPERIENCE:<ul><li>5 to 7 years Healthcare Revenue Cycle experience</li><li>3 to 5 years of Massachusetts payer healthcare experience</li><li>3 to 5 years of EPIC registration and accounts receivable experience</li></ul>SKILLS/ABILITIES:<ul><li>Ability to lead and manage 1 to 2 direct reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer service skills.</li><li>Demonstrated computer literacy skills as well as the ability and desire to learn new applications.</li><li>Project management, Presentation, and People management skills.</li><li>Knowledge of process re-design.</li><li>Domain knowledge in a clinical or healthcare business area.</li><li>Self-directed learner.</li><li>Epic Systems knowledge.</li><li>Microsoft Excel, Word, PowerPoint, and other proficiencies.</li></ul>PAY RANGE: Starts at $64,480/yr up to $99,840/yr based on experienceEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

NeighborHealth

NeighborhoodHealth

Supervisor, Revenue Cycle Performance Trainer

The&nbsp;Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h1>Keep America Moving. Drive your Technician Career with AutoNation.</h1>At AutoNation, we don’t just service vehicles, we support the people who keep them running. As America’s most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.<h1>Why You’ll Love Working Here:</h1><ul><li>Competitive pay and benefits</li><li>Paid training and OEM certification support</li><li>Opportunities to grow into Service, Sales, Management, Regional and Executive roles</li><li>Career options coast to coast through our nationwide footprint of locations</li></ul><h1>What We’re Looking For:</h1><ul><li>Valid driver’s license</li><li>A passion for cars and customer service</li></ul>Apply today and join a team that values your skills and invests in your future.<h1>What are the day-to-day responsibilities?</h1><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h1>How will I know if I am successful?</h1><ul><li>The performance of a Certified Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h1>&nbsp;What are the requirements for this job</h1><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h1>What are the opportunities for career growth?</h1><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Audi/VW Certified Automotive Service Technician | Audi South Orlando

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Advisor - Audi of Chicago

The&nbsp;Senior Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h1>Keep America Moving. Drive your Technician Career with AutoNation.</h1>At AutoNation, we don’t just service vehicles, we support the people who keep them running. As America’s most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.<h1>Why You’ll Love Working Here:</h1><ul><li>Competitive pay and benefits</li><li>Paid training and OEM certification support</li><li>Opportunities to grow into Service, Sales, Management, Regional and Executive roles</li><li>Career options coast to coast through our nationwide footprint of locations</li></ul><h1>What We’re Looking For:</h1><ul><li>Valid driver’s license</li><li>A passion for cars and customer service</li></ul>Apply today and join a team that values your skills and invests in your future.<h1>What are the day-to-day responsibilities?</h1><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h1>&nbsp;How will I know if I am successful?</h1><ul><li>The performance of a Senior Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h1>What are the requirements for this job</h1><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h1>What are the opportunities for career growth?</h1><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Audi/VW Senior Automotive Service Technician | Audi South Orlando

The Equity Mining Sales Associate is focused and specifically trained for driving incremental sales and acquiring additional inventory for their dealership by actively prospecting our current sales and service databases, as well as identifying conquest customers in our service drives.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.What are the requirements?<ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul>This is a commission-based role with an estimated income of $3-12k/month.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate Plus Equity Mining at AutoNation BMW of Fremont

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.<h4>Role Summary</h4>The New Business department is dedicated to delivering exceptional customer service to our valued field agents and agencies, primarily composed of case specialists. These specialists play a crucial role in facilitating a seamless underwriting process and ensuring efficient policy issuance.&nbsp;Our New Business Quality and Audit Teams are responsible for evaluating the work of Case Specialists to uphold processing standards, regulatory requirements, and service expectations. This team of advisors provides critical feedback, offers clarity on execution, and consults on process documentation improvements. Their insights are essential to assessing overall department performance and fostering associate development.&nbsp;This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.&nbsp; Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.&nbsp; The work schedule type and core days are subject to change with advance notification and manager discretion.<h4>Essential Duties and Responsibilities</h4>As the leader of this team, you will:&nbsp;<ul><li>Stay informed on evolving process standards and expectations to ensure accurate assessments of New Business operations.</li><li>Develop and implement a strategy to strengthen acumen and quality standards across the department.</li><li>Champion efficiency by minimizing rework, enhancing customer experience, and driving operational excellence.</li><li>Establish a vision for integrating regular quality summaries into key performance metrics to support data-driven decision-making.</li><li>Foster accountability and collaboration across associates, leadership, and project teams.&nbsp;</li></ul>Key Competencies for Success&nbsp;To thrive in this role, you will need:&nbsp;<ul><li>Exceptional attention to detail and a commitment to accuracy.</li><li>A proactive approach to learning and adapting to changes in process expectations.</li><li>Strong leadership skills to drive accountability and continuous improvement.</li><li>A strategic mindset for embedding quality-driven practices into performance evaluation.&nbsp;</li></ul><h4>Minimum Qualifications</h4><ul><li>Bachelor's degree in business administration, Finance or related field&nbsp;</li><li>3-5 year's experience in New Business Operations</li><li>Minimum of 3 years leadership experience</li><li>All other duties as assigned.&nbsp;</li></ul><h4>Benefits&nbsp;</h4><ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs.&nbsp; Check out the BENEFITS of a Career at National Life!&nbsp;</li></ul>Base Pay Range.&nbsp; The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.&nbsp; The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.Salary Pay Range$67,500—$99,000 USDNational Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.Social Media PolicySite Disclosure and Privacy PolicyNational Life Group1 National Life DrMontpelier, VT 05604

National Life Group

Operations Manager, Quality and Audit

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.<h4>Role Summary</h4>The Operations Lead plays a key role in After Issue Services by promoting a seamless service experience for both internal and external customers. The Operations Lead will help the team succeed in meeting production, quality, and customer service goals. This role is highly customer-facing and frequently communicates with agents, customers, as well as internal teammates across operations. A successful candidate has mastery with processes and procedures and can explain the why behind what we do. This role involves resolving complex escalations; engaging, motivating, and coaching team members for improvement; and utilizing relationships to address issues efficiently. The Operations Lead models urgency, quality and caring curiosity to aid the team in achieving goals and resolving field concerns and demands.This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.&nbsp; Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.&nbsp; The work schedule type and core days are subject to change with advance notification and manager discretion.<h4>Essential Duties and Responsibilities</h4><ul><li>Collaborates with leadership and other internal &amp; external stakeholders to achieve goals of the team, including production and quality goals while ensuring a positive team dynamic.</li><li>Maintains foundational knowledge and understanding of daily processing (e.g. business systems, best practices, product knowledge, etc.). Continuously seeks means by which to improve processing times while maintaining quality and service expectations.&nbsp;</li><li>Mentors and teaches others regarding internal work processes and opportunities to gain efficiencies and drive change for positive upstream and downstream impact. Teaches others team members how to be successful in their daily production.</li><li>Identifies gaps in internal processes and partners with stakeholders to implement, communicate and document changes to drive consistency and a positive customer experience across the organization.</li><li>Works closely with manager (and workflow coordinator, as applicable) to assess team metrics and determine urgency and priorities. Assigns tasks and training to team members to ensure production needs are consistently met.</li><li>Works with Team Manager (and others) to resolve complex escalations, and keeps key stakeholders informed, when necessary.</li></ul><h4>Minimum Qualifications</h4><ul><li>High School Diploma.</li><li>3-5 years of relevant work experience</li><li>Life insurance and/or Annuity industry experience required</li><li>Manages ambiguity</li><li>Demonstrates emotional intelligence and interpersonal savvy</li><li>Elevates others</li><li>Collaborates</li><li>Manages complexity and problem solving</li><li>Business insights</li><li>Resourcefulness</li><li>All other duties as assigned</li></ul><h4>Preferred Qualifications</h4><ul><li>Bachelor’s Degree</li><li>Experience in financial services including banking or asset management</li></ul><h4>Benefits</h4><ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!</li></ul>Base Pay Range.&nbsp; The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.&nbsp; The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.Hourly Pay Range$24—$36 USDNational Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.Social Media PolicySite Disclosure and Privacy PolicyNational Life Group1 National Life DrMontpelier, VT 05604

Operations Lead - Payment Center

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.<h4>Role Summary</h4>This individual will support and may lead initiatives related to design and pricing of indexed and fixed annuity products. This includes product design, actuarial modeling, pricing, actuarial support of regulatory filings and support of sales ideas. This position will work closely with the broader L&amp;A Solutions team, Distribution/Field Leaders, and Marketing to ensure new products and features are aligned with the company’s strategic goals.This position currently offers an onsite work schedule, with the expectation that you&nbsp;are in the office four (4) days per week during onsite core days.&nbsp; Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.&nbsp; The work schedule type and core days are subject to change with advance notification and manager discretion.&nbsp;<h4>Essential Duties and Responsibilities</h4><ul><li>Communicates efficiently and effectively, orally and in writing, with both internal and external audiences. </li><li>Understands pricing practices, and develops as well as oversees modeling to set appropriate rates, understand profitability, and analyze sensitivities. </li><li>Understands and can reverse engineer key features of competitor products. </li><li>Train and mentor actuarial students/analysts as needed. </li><li>Provide support to other business areas. </li><li>Consult or advise on broader matters that may or may not be actuarial in nature. </li><li>Coordinates and reviews work of outside actuarial consultants. </li><li>Able to strategically solve unique and complex problems. </li><li>Partner with the policy forms team to review forms as needed. </li><li>Prepare or review actuarial materials required to secure state approvals. </li><li>Prepare or review product specifications and actuarial reports. </li><li>Provide and discuss pricing results as well as sensitivity-analysis to senior Actuaries of the Company, including Product Risk Management Committee and Investments Risk Management committee. </li><li>Present product features and/or actuarial results to Distribution Leadership, Product Risk Committee, Project Teams, Senior Management, and other stakeholders. </li><li>Proactively identifies and ensures compliance with legal and regulatory requirements. </li><li>Reviews product marketing material as appropriate. </li><li>Reviews experience studies and sets pricing assumptions.&nbsp;</li></ul><h4>Minimum Qualifications</h4><ul><li>Associate or Fellow of the Society of Actuaries with 4 or more years of actuarial experience. </li><li>Good communication skills. </li><li>Ability to work with Distribution Leadership and multiple stakeholders to design and develop new annuity products and features. </li><li>Member of the American Academy of Actuaries. </li><li>In-depth knowledge of annuity products and benefits. </li><li>Working knowledge of applicable Valuation, Nonforfeiture, tax, risk-based-capital and other relevant regulations and standards. </li><li>Self-motivated and result-focused. </li><li>Must be able to successfully complete a background check that may include fingerprinting.&nbsp;</li></ul><h4>Preferred Qualifications</h4><ul><li>Indexed Annuity Pricing experience</li><li>Solid financial modeling experience using actuarial software, preferably MG-ALFA.&nbsp;</li></ul><h4>Benefits</h4><ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!</li></ul>Base Pay Range.&nbsp; The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.&nbsp; The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.Salary Pay Range$93,750—$137,500 USDNational Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.Social Media PolicySite Disclosure and Privacy PolicyNational Life Group1 National Life DrMontpelier, VT 05604

Sr. Actuarial Analyst, Financial Planning & Analysis

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.Please note that we do not offer visa sponsorship for this position.<h4>Role Summary</h4>The Director of IT Shared Services &amp; Operations leads vendor-managed teams supporting end user services, including service desk, virtual and physical desktop delivery, audio/visual support, and a 24/7 IT Operations Center. This role drives strategic initiatives, continuous improvement, and the adoption of emerging technologies such as Agentic and Generative AI across applicable National Life’s IT Services. The Director engages across all organizational levels to influence technical direction, financial planning, and operational excellence.This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.&nbsp; Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.&nbsp; The work schedule type and core days are subject to change with advance notification and manager discretion.<h4>Essential Duties and Responsibilities</h4>Leadership &amp; Strategy<ul><li>Provide technical leadership and vision for end user services and IT operations.</li><li>Foster a high-performance culture across vendor and internal teams.</li><li>Collaborate with business and IT leaders to align services with enterprise goals.</li><li>Lead strategic planning for technology refresh, service innovation, and AI adoption.</li></ul>Operational Oversight<ul><li>Manage outsourced delivery of service desk, AV, desktop, VDI, and IT operations.</li><li>Ensure reliable, secure, and high-performing end user computing environments.</li><li>Oversee capital planning and OPEX budgeting for end user services.</li><li>Monitor and improve service delivery through KPIs, SLAs, and ITIL-aligned processes.</li><li>Drive continuous improvement and operational excellence across all service areas.</li></ul>Innovation &amp; Transformation<ul><li>Evaluate and implement emerging technologies to enhance user experience.</li><li>Lead pilots and adoption of AI, automation, and digital workplace tools.</li><li>Champion user-centric service models and agile delivery practices.</li></ul>Vendor &amp; Financial Management<ul><li>Manage relationships with key vendors for service delivery, software/hardware maintenance, and licensing.</li><li>Oversee financial planning, budgeting, and cost optimization for shared services.</li></ul><h4>Minimum Qualifications</h4><ul><li>Bachelors degree in Computer Science or equivalent.</li><li>10+ years of progressive experience in IT operations, end-user services, or related domains, with at least 5 years in a leadership capacity.</li><li>Proven success in leading outsourced service delivery.</li><li>Strong technical knowledge across end user infrastructure.</li><li>Proficiency with ServiceNow, Office 365, and related tools.</li><li>Exceptional communication skills; comfortable engaging at all organizational levels.</li><li>Experience in KPI-driven environments and continuous improvement.</li></ul><h4>Benefits</h4><ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!</li></ul>Base Pay Range.&nbsp; The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.&nbsp; The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.Salary Pay Range$120,000—$176,000 USDNational Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.Social Media PolicySite Disclosure and Privacy PolicyNational Life Group1 National Life DrMontpelier, VT 05604

Director, IT Shared Services & Operations

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.<h4>Role Summary</h4>We are seeking a dynamic and experienced leader to join our leadership team. This leadership position is of utmost importance in leading and developing the Case Managers responsible for our Individual business within Annuity New Business. The Associate Director will be pivotal in overseeing production for multiple sites, ensuring efficient and high-quality service delivery.This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.&nbsp; Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.&nbsp; The work schedule type and core days are subject to change with advance notification and manager discretion.<h4>Essential Duties and Responsibilities</h4><ul><li>Strategic Leadership and Team Management:<ul><li>Lead, mentor, and manage Case Managers, across multiple sites, ensuring efficient processing of Annuity New Business.</li><li>Develop and implement strategic individual and team goals that align with broader departmental and organizational objectives.</li><li>Foster a culture of excellence and high performance by providing advanced coaching and development opportunities to team members.</li><li>Provide regular feedback and coaching to team members, supporting their professional development.</li><li>Cultivate a team environment that fully embraces and promotes our core values and culture.</li></ul></li><li>Advanced Operational Oversight:<ul><li>Oversee and optimize production activities for multiple production sites, maintaining superior service standards.</li><li>Ensure all processes are not only compliant with company policies and state and federal regulations but also adhere to best industry practices.</li><li>Establish and uphold rigorous productivity and quality standards through comprehensive audits and reviews.</li></ul></li><li>Expert Quality Assurance:<ul><li>Maintain a deep and comprehensive knowledge of our products, services, systems, and business processes to ensure top-tier operational efficiency.</li><li>Proactively collaborate with senior internal teams and external partners to resolve complex issues and continuously enhance service delivery.</li><li>Lead the implementation of innovative processes to significantly improve workflow efficiency and resource utilization.</li></ul></li><li>Performance Monitoring and Reporting:<ul><li>Provide detailed, data-driven updates to executive leadership on production metrics, trends, and outcomes, offering strategic insights and recommendations.</li></ul></li><li>Exceptional Customer Service Excellence:<ul><li>Address high-priority customer and agent inquiries with urgency and efficiency, ensuring their needs are met and exceeded.</li><li>Build and maintain robust relationships with internal stakeholders and key business partners to drive collaborative success.</li></ul></li></ul><h4>Minimum Qualifications</h4><ul><li>Bachelor’s degree in business, Operations Management, or related fields.</li><li>3+ years of experience in Annuity Operations, Financial Services or related fields preferred.</li><li>Minimum of 3 years leadership experience.</li><li>Strong leadership skills with change management experience.</li><li>Strong financial and business acumen.</li><li>Strong problem-solving and critical-thinking abilities.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to drive continuous improvement and enhance service delivery.</li><li>Strong interpersonal and communication skills.</li><li>Ability to pass a background check.</li></ul><h4>Benefits</h4><ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!</li></ul>Base Pay Range.&nbsp; The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.&nbsp; The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.Salary Pay Range$67,500—$99,000 USDNational Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.Social Media PolicySite Disclosure and Privacy PolicyNational Life Group1 National Life DrMontpelier, VT 05604

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