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At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!The Director, Ticket Operations role leads ticket operations and sets the expectations and delivery for providing first class customer service.&nbsp; &nbsp;The position will focus on achieving successful planning and strategy of all Daytona International Speedway ticket operations.&nbsp; This role ensures that our customers are experiencing a first-class guest experience from the start of the purchase process all the way to the event weekend.&nbsp;Essential Duties and Responsibilities<ul><li>Development &amp; implementation of efficiency opportunities within the Ticket Operations Departments</li><li>Development of all corporate initiatives, including: <ul><li>Digital Ticketing</li><li>TicketMaster efficiency opportunities <ul><li>Event Builds</li><li>System Access</li><li>New Controls</li></ul></li><li>Continued development &amp; expansion of an online buying experience</li></ul></li><li>Oversight of the process all EBMS &amp; Comp Ticket accounts</li><li>Oversight of all Event weekend Ticket Operations <ul><li>Staffing</li><li>Will Call Operations</li><li>Nightly Reconciliation</li><li>Final Event Report</li></ul></li><li>Assist in the distribution of all pertinent policy communications &amp; updates</li><li>Participate in the development of an enterprise-wide secondary marketing Strategy</li><li>Continue to work with Sales Academy &amp; consumer marketing groups to find new revenue streams, new fan segments.</li><li>Maintain ticketing calendar to ensure renewal and onsale timeline are communicated and completed on time.</li><li>Oversee product training for Sales Center &amp; Academy</li><li>Work with centralized admissions &amp; data strategy on pricing strategies &amp; execution</li><li>Design, implement and execute the overall ticket operations plan</li><li>Work with the Sales Academy team to drive overall increase in ticket sales revenue, ticket sales, suite sales, tailgating and other such programs</li><li>Manage the ticket operations staff on a day-to-day basis to ensure that all ticket responsibilities are attained</li><li>Assist in the management of the ticket operations department budget</li><li>Work with colleagues within the regions and from other departments within the organization to ensure that all possible revenue and efficiency opportunities are achieved</li><li>Assist in the strategic planning of long‐term ticket sales programs and initiatives</li><li>Remain aware of trends in the industry and marketplace</li><li>Develop a research plan to measure and monitor ticket buyer opinions</li><li>Ensure a high level of customer service at all races and events</li><li>Directly supervises assigned staff</li><li>Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and resolving issues and concerns</li><li>Other duties as assigned</li></ul>Qualifications<ul><li>Bachelor’s degree from four-year college or university; or three to four years related experience and/or training; or equivalent combination of education and experience.&nbsp; Bachelor’s degree in Business, Sport Management, Marketing, or related field preferred</li><li>Minimum experience of 5 years in the sports and entertainment industry</li><li>Ability to lead teams in a fast-paced, revenue-driving environment&nbsp;</li><li>Self-motivated with ability to multitask</li><li>Strong operational knowledge of Ticketmaster, Tickets.com and/or ProVenue Ticketing System</li><li>Effective interpersonal skills and leadership skills</li><li>Excellent people skills, with an ability to interact professionally with internal and external clients at all levels within an organization&nbsp;</li><li>Ability to manage budgets effectively&nbsp;</li><li>Ability to effectively present information employees, management, stakeholders and prospects in both oral and written form&nbsp;</li><li>Flexibility to work necessary hours including evenings, weekends &amp; holidays&nbsp;</li><li>Understanding of racing, including an appreciation of the fan experience, a plus&nbsp;</li><li>Customer service focus; committed to catering to potential clients at every level</li><li>Strong attention to detail and accuracy</li><li>Ability to navigate and problem solve situations with timely resolutions</li><li>Proficient with Microsoft Office, with an emphasis on Excel, Word, and Outlook. Proficient with internet programs and applications, i.e., Ticketmaster, Tickets.com ticket selling system</li><li>Previous CRM Platform experience required</li></ul>Apply Now!Learn more about this role and our team by applying at <a href="http://www.careers.nascar.com" target="_blank">www.careers.nascar.com</a> for consideration.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.Follow us on LinkedIn and X for future opportunities and company news.

NASCAR

Director, Ticket Operations

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!The Regional Director, Ticketing Operations will directly support all NASCAR Consumer Strategy &amp; Ticket Operations initiatives.&nbsp; The Regional Director will have direct oversight of the track ticket operations in their region.&nbsp; The position collaborates closely with Regional Consumer Sales staff and Consumer Marketing on optimizing Ticket Sales and the guest experience.The Regional Director, Ticketing Operations will focus on leading directors within their region to achieve successful planning, strategy and execution of all ticket operations.&nbsp; This role oversees the entire ticket operations to ensure that customers are experiencing a first-class guest experience from the purchase process through to the event weekend.&nbsp;Essential Duties <ul><li>Participate in all corporate initiatives and make recommendations on ways to enhance and/or simplify our ticket operations process<ul><li>Digital ticketing</li><li>Managing the ticketing system for efficiency opportunities through existing and new controls in addition to daily balancing</li><li>Consistent evaluation of our online buying experience</li></ul></li></ul><ul><li>Coordinate pricing &amp; secondary market strategy</li></ul><ul><li>Oversee track ticket Directors &amp; Sr. Managers in region<ul><li>Coordinate training opportunities</li><li>Lead projects assigned at regional tracks</li></ul></li></ul><ul><li>Assist with product training for the Consumer Services and Consumer Sales teams</li></ul><ul><li>Assist the Regional Ticket Operations staff on special project needs (including Reseating &amp; declined payment plans)</li></ul><ul><li>Work closely with the Consumer Services Management team to ensure all action forms are being answered in acceptable time frames</li></ul><ul><li>Ensure all Event Weekend Ticket Operations are completed</li></ul><ul><li>Collaborate with Consumer Sales &amp; Consumer Marketing Teams</li></ul><ul><li>Provide weekly reports to leadership</li></ul><ul><li>Work closely with Corporate Sales/Partnership Marketing on corporate fulfillment process and tracking</li></ul><ul><li>Assist in developing &amp; implementation of efficiency opportunities within the Ticket Operations</li></ul><ul><li>Review track websites for accuracy and efficiency opportunities</li></ul><ul><li>Work with fulfillment staff for any printing/fulfillment needs</li></ul><ul><li>Ensure compliance with all company controls</li></ul><ul><li>Additional tasks/projects as deemed necessary by management</li></ul><ul><li>Responsibilities also include interviewing, hiring, and training leaders &amp; employees; planning, assigning, and directing work, as needed; coaching employees and resolving concerns&nbsp;</li><li>Other duties as assigned.</li></ul>Qualifications<ul><li>Bachelor’s degree from four-year college or university; or three to four years related experience and/or training; or equivalent combination of education and experience.&nbsp; Bachelor’s degree in business, sport management, marketing, or related field preferred</li><li>Minimum experience of six (6) years with ticketing software, Ticketmaster preferred</li><li>Qualified candidate should have a strong knowledge of current sports ticket sales and operations</li><li>Box office experience preferred</li><li>Able to manage projects from conception to implementation</li><li>Familiarity with the sport of NASCAR is a plus</li><li>Knowledgeable in current and forward-looking technologies evolving the business of ticket sales and operations</li><li>Excellent communication skills, both verbal &amp; written</li><li>Ability to lead teams in a fast-paced, revenue-driving environment&nbsp;</li><li>Self-motivated with ability to multitask</li><li>Effective interpersonal and leadership skills</li><li>Excellent people skills fostering ability to interact professionally with internal and external clients at all levels within the organization&nbsp;</li><li>Ability to manage budgets effectively&nbsp;</li><li>Ability to effectively present information to employees, management, stakeholders and prospects in both oral and written form&nbsp;</li><li>Flexibility to work necessary hours including evenings, weekends &amp; holidays&nbsp;</li><li>Customer service focus; committed to catering to potential clients at every level</li><li>Strong attention to detail and accuracy</li><li>Ability to navigate and problem solve situations with timely resolutions</li><li>Proficient with Microsoft Office, with an emphasis on Excel, Word, and Outlook; proficient with internet programs and applications, i.e., Ticketmaster</li><li>Previous CRM Platform experience required</li></ul>Apply Now!Learn more about this role and our team by applying at <a href="http://www.careers.nascar.com" target="_blank">www.careers.nascar.com</a> for consideration.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.Follow us on LinkedIn and X for future opportunities and company news.

Regional Director, Ticket Operations

<h4>DAYTONA INTERNATIONAL SPEEDWAY</h4>Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal’s prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of "The Great American Race” – the DAYTONA 500. Though the prestigious season-opening NASCAR Cup Series event garners most of the attention – as well as the largest audience in motorsports - the approximately 500-acre motorsports complex boasts the most diverse schedule of racing on the globe, thus earning it the title of "World Center of Racing."&nbsp; Among the nine major weekends of racing activity are the Rolex 24 At DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic and the Coke Zero Sugar 400. Rarely a week goes by that the Speedway grounds are not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training.The Daytona International Speedway Ticket Office is seeking Ticket Operations Associates to assist in ticket sales and support.Ticket Operations Associates provide for customer service, product upsell and order processing via telephone, mail, and walk-ups. Responsibilities will include but are limited to: <ul><li>Assist with the sales and service of DIS daily tours.</li><li>Practice of Needs Based Selling techniques through superior customer service, focusing on the customers' needs and educating.</li><li>Continually learn new events, promotions, sales techniques, and operational materials necessary to communicate to customer.</li><li>Create, sell, and process a DAYTONA EXPERIENCE via ticket software. </li><li>Operates computer, calculator, copier, and/or other office machines. </li><li>Assist with offsite ticket sales / promotions.</li></ul>Performs any combination of the following duties according to specific departmental guidelines:&nbsp;<ul><li>Strong communication skills.</li><li>Provide exceptional customer service.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Previous cash and credit card handling skills.</li><li>Positive attitude.</li><li>Ability to communicate in an effective and professional manner.</li><li>Understanding of facility and general race knowledge helpful.</li><li>Flexible schedule, able to work evenings and weekends. &nbsp;</li></ul>Events to include:<ul><li>Daytona International Speedway (August 23-24, 2024)<ul><li>NASCAR Xfinity Series – Wawa 250</li><li>NASCAR Cup Series – Coke Zero Sugar 400</li></ul></li><li>Daytona International Speedway (October 17-20, 2024)<ul><li>Fall Cycle Scene presetned by Monster Energy</li></ul></li><li>Daytona International Speedway (January 27 – March 9, 2025) <ul><li>IMSA WeatherTech Sportscar Championship - The Roar Before The Rolex 24 (January 17-19 2025)</li><li>IMSA Pilot Challenge - BMW M Endurance Challenge (January 24, 2025)</li><li>IMSA WeatherTech Sportscar Championship - Rolex 24 At DAYTONA (January 25-26, 2025)</li><li>Speedweeks At DAYTONA- (February 12-15, 2025)&nbsp;<ul><li>NASCAR Cup Series - DAYTONA 500 Busch Light Qualifying (February 12, 2025)&nbsp;</li><li>NASCAR Cup Series - Bluegreen Vacations Duel at DAYTONA (February 13, 2025)&nbsp;</li><li>NASCAR Craftsman Truck Series – NextEra Energy 250 (February 14, 2025)&nbsp;</li><li>ARCA Menards Series – Brandt 200 Supporting Florida FFA (February 15, 2025)&nbsp;</li><li>NASCAR Xfinity Series - Beef. It’s What’s For Dinner. 300 (February 15, 2025)&nbsp;</li><li>NASCAR Cup Series - DAYTONA 500 (February 16, 2025)&nbsp;</li></ul></li><li>Bike Week at DAYTONA-&nbsp; (February 28 – March 9, 2025)&nbsp;<ul><li>Monster Energy Supercross AMA Series - DAYTONA Supercross (March 1, 2025)&nbsp;</li><li>MotoAmerica AMA Superbike Series - DAYTONA 200 (March 8, 2025)&nbsp;</li></ul></li></ul></li></ul>Program dates are flexible, but at a minimum cover a 10 month period.Apply Now!Learn more about this role and our team by applying at <a href="http://www.careers.nascar.com" target="_blank">www.careers.nascar.com</a> for consideration.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.Follow us on Twitter @NASCARJobs to stay current on all of our openings.

3 Procurement / Operations Jobs in Daytona Beach, FL, USA