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ResponsibilitiesJoin our growing team and let your journey begin as a Production Supervisor in our Winsted, CT location Job SummaryShifts available: 1st and 3rd&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Job Summary<ul><li>Production Supervisor position to provide supervision to the shop floor personnel to meet business objectives. Promote and implement quality, productivity, and ABS initiatives.Essential Functions</li><li>Supervises an effective team; including planning and holding meetings, preparing and conducting performance appraisals as appropriate, managing staffing levels (including vacations, overtime and leaves of absences), assisting with career development (motivates, coaches and trains to acquire maximum quality, productivity, morale and cooperation), approving time and attendance and labor transactions, and prioritizing and making work assignments.</li><li>Provides effective feedback to employees, both positive and negative. Maintains appropriate documentation for all disciplinary actions taken.</li><li>Directs training and orientation of employees to ensure EHS rules are known and understood, to improve work performance, and acquaint employees with company policies and procedures.</li><li>Reviews production and operating reports and resolves operations, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.</li><li>Work with engineering to improve overall operational effectiveness and support and implement continuous improvement activities and set-up reduction.</li><li>SPA responsibilities over 1 or more EH&amp;S functions.</li><li>Overall implementation of ABS principles including housekeeping, cleanliness and safety compliance for the manufacturing area.</li><li>Follow policies and procedures as outlined in Employee Handbook.</li><li>Perform all other job duties as assigned.</li><li>Interacts with employees and other departments in order to manage the flow of product through the operation.</li><li>Creates a total awareness among assigned employees of Company policies, regulations, and procedures, and business initiatives. Enforces compliance and acts as a positive resource for information and questions.</li><li>Responds to emergencies. Assists in troubleshooting production problems. Investigates and analyzes. Initiates or recommends actions to correct deviations and variables affecting schedules, costs, quality and other factors.</li><li>Requisitions tools, equipment, and supplies required for operations.</li><li>Plans, develops and implements new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials.</li><li>Confers with management, engineering, and quality control personnel to resolve maintenance problems and recommend measures to improve operations and conditions of machines and equipment.</li><li>Support and assist employees with certified operator requirements.</li><li>Record manufacturing/cell board data either manually or by computer as required.</li><li>Identify cross training needs and support employee development.</li><li>Ensure work instructions/quality procedures are available and being used.</li><li>Familiarity and compliance with corporate and plant protocols including EHS, SOX, Ethics of business conduct, ABS, ASAT, ISO, and export control.</li><li>Review department inventory position (includes raw materials).</li><li>Achieve EHS metrics as outlined annually.</li><li>Actively participate, promote and comply with all EHS programs and policies.</li><li>Perform other duties as required to meet HCM business needs</li></ul>&nbsp;Apply today for the Production Supervisor opportunity.&nbsp;QualificationsEducation:<ul><li>High School Diploma</li><li>AS or BS preferred</li></ul>Skills and Abilities:<ul><li>Ability to maintain a high degree of expectancy with peers and subordinates.</li><li>Ability to communicate effectively with support areas.</li><li>Exceptional problem solving and decision making skills.</li><li>Understand certified operator program.</li><li>Knowledge and familiarity with computer applications</li><li>Experience:</li><li>Previous Supervisory Experience</li><li>Experience working in a manufacturing environment.</li><li>Experience working in an aerospace industry is preferred.</li></ul>This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Verification of employment eligibility will be required at the time of hire.About us﻿Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow: <a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>, <a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>, <a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>, <a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and <a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a> AboutThe Howmet engines business produces world-class aerospace engine components, including investment castings, fasteners, rings and forgings. Our vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts enable the next generation of quieter, cleaner and more fuel-efficient aerospace engines. Able to supply more than 90% of structural and rotating aerospace engine components. <ul></ul>

Howmet Aerospace

Production Supervisor - 1st and 3rd Shift

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.<h4>Summary:</h4> Reporting into the Commercialization Strategy &amp; Operations group, the Field Incentive Compensation role plays a pivotal role in shaping the design and execution of the Field incentive compensation plans. This individual will lead the strategic design and execution of the field bonus programs and contests, ensuring alignment with organizational goals. The role requires strong collaboration across the Business Units, the Field selling teams, HR, payroll and legal to deliver a best-in-class bonus program.Responsibilities:<ul><li>Develop strategic partnership with BU to develop and design IC plans that align and support Sales and Marketing strategy.</li><li>Allocate and manage resources to support BU requirements and priorities.&nbsp;</li><li>Manage and oversee process for IC implementation and communication for Baselines, Scorecards and Bonus payouts.&nbsp;</li><li>Manage and oversee quarterly payroll processing and annual trip processing.&nbsp;</li><li>Manage and oversee BU contest, contest design, contest modeling, processing, communications and payouts.&nbsp;</li><li>Provide team supervision and analytical support for IC modeling scenarios for potential IC plan considerations.&nbsp;</li><li>Provide analytical expertise and team guidance for IC related inquiries.&nbsp;</li><li>Serve as key point of contact with IC matrix team for IC plan changes or requests.&nbsp;</li><li>Manage and develop team.</li><li>Manage budget for team and for BU IC.&nbsp;</li><li>Lead and/or participate in special projects and analytics.</li></ul>Qualifications:<ul><li>BA/BS required (quantitative area of study preferred)</li><li>MBA/other graduate degree preferred</li><li>Minimum 5 years Pharmaceutical Experience</li><li>Incentive Compensation experience preferred.&nbsp;</li><li>Demonstrated experience leading a team.&nbsp;</li><li>Demonstrated experience working in a matrix environment and with client groups and senior management.</li><li>Demonstrated experience working through conflict or challenging situations.</li><li>Expertise working with Pharmaceutical sub-national sales data, i.e., prescriber level, outlet level, outflow.</li></ul>If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Princeton - NJ - US: $168,540 - $204,228 &amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:<ul><li>Health Coverage: Medical, pharmacy, dental, and vision care.</li><li>Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).</li><li>Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.</li></ul>​Work-life benefits include:Paid Time Off<ul><li>US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)</li><li>Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays</li></ul>Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.Supporting People with DisabilitiesBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.Candidate RightsBMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Data ProtectionWe will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at <a href="https://careers.bms.com/fraud-protection" target="_blank">https://careers.bms.com/fraud-protection</a>.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at <a href="mailto:TAEnablement@bms.com" target="_blank">TAEnablement@bms.com</a>. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.R1598215 : Associate Director - Incentive Compensation- Field Operations

Bristol Myers Squibb

Associate Director - Incentive Compensation- Field Operations

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Bristol-Myers Squibb (BMS) seeks an experienced full-time Manager – Patient Operations Business Analyst with expertise in Salesforce technologies to manage requirements, gap analysis, and documentation for the Global Patient Services application, including translation strategy for Cell Therapy 360 portals. The role involves collaboration with diverse internal and offshore teams, functional verification, defect triage, GxP documentation, and mentoring. Candidates should have a bachelor’s degree in computer science or related fields (master’s preferred), 5-7 years of IT project experience, 3+ years with Salesforce, and preferably 2+ years in the pharmaceutical industry, along with skills in communication, global team management, and Agile methodologies. Salesforce certifications are a plus.Position: Manager – Business Analyst Patient Operations Product teamBMS is looking for a full time, experienced Patient Services Business Analyst with prominent experience on Salesforce technologies. Patient Services Functional Analyst will be responsible for requirements, gap / impact analysis, translation and documentation of new features required on Global Patient Services application built on Salesforce. This role will be responsible for strategy to translate Cell Therapy 360 portals in different languages. Key Responsibilities ·Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories. ·Requirement gap analysis and contribute to user stories functional risk assessment. ·Functional verification of user stories before passing it to the testing team. ·Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos.·Collaborate with technical and integration team on integration mapping.·Salesforce and Integration defect triage and helping technical resources on defect management.·Assess user stories with deep understanding of salesforce and assign appropriate size and complexity·Author GxP documentation like configuration specification, data dictionary, user access and permissions as well as contribute to user requirement specification. ·Assess new requirement impacts to translation and manage end to end translation process from IT.·Build strategy and execution for translating cell therapy 360 portals into new languages / markets.·Collaborate with production support team on priority defects. ·Mentor and guide the team on requirement management, sprint &amp; release demos. ·Keeps continuous improvement and process efficiencies in mind when evaluating releases and enhancements. Education ·Bachelor’s degree: degree in computer science, management information systems or related field. ·Master’s degree preferred. Work Experience ·5-7 years of experience in IT project execution and/or business consulting on large enterprise implementations.·3+ years of experience in Salesforce Technology as Functional / Business Analyst and having exposure to Salesforce configurations. ·At least 2+ years of experience working in pharmaceutical industry is preferred.·Experience working with Onsite and Offshore teams. ·Experience on systems supporting multi-product, multi-regions scheduling would be a plus.·Experience on GxP systems Is preferred.·Salesforce Certified Administrator or Advanced Administrator certification(s) a plus. ·Ability to work in Scrum team and good knowledge of Agile methodologies Certifications ·Salesforce Certified Service Cloud Consultant certification(s) a plus.Skills/abilities ·Excellent written and verbal communication skills, interpersonal and collaborative skills.·Ability to communicate complex information and concepts to audiences at all levels in business and technical teams. ·Ability to manage a global team in a matrix organization. ·Ability to manage a complex vendor environment. ·Experience with Salesforce Platform. ·Experience with SDLC methodologies (Agile, SCRUM). If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:New Brunswick - NJ - US: $94,180 - $114,124&amp;#xa;Princeton - NJ - US: $94,180 - $114,124 &amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:<ul><li>Health Coverage: Medical, pharmacy, dental, and vision care.</li><li>Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).</li><li>Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.</li></ul>​Work-life benefits include:Paid Time Off<ul><li>US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)</li><li>Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays</li></ul>Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.Supporting People with DisabilitiesBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.Candidate RightsBMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Data ProtectionWe will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at <a href="https://careers.bms.com/fraud-protection" target="_blank">https://careers.bms.com/fraud-protection</a>.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at <a href="mailto:TAEnablement@bms.com" target="_blank">TAEnablement@bms.com</a>. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.R1597959 : Manager, Business Analyst Patient Operations Product Team

Manager, Business Analyst Patient Operations Product Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Network &amp; Acquirer Solutions: As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year transformation of our Acquiring ecosystem - Acquirer Platform Transformation (APT) - which will enable us to develop innovative products, services, and solutions that will anticipate our future merchant and acquiring partners needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, are able to quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers. We are seeking a Senior Design Manager - Design Ops to join the Global Merchant &amp; Network Services (GMNS) Design Team. The GMNS Design Team is focused on creating and improving digital experiences for Merchant and Network customers.&nbsp;This role is a unique opportunity for a passionate, driven individual to champion design and research operations as the first full-time design ops hire in GMNS. As the operational backbone of the design org, you’ll partner closely with design, product, engineering, and business leaders to drive clarity, efficiency, and alignment across the team and our initiatives.How will you make an impact in this role? (Job Responsibilities)<ul><li>Build a design and research ops program as the first ops manager on the Global Merchant &amp; Network Services (GMNS) Design team &nbsp;</li></ul><ul><li>Evolve tools and processes to enable standard methodologies across the team&nbsp;</li></ul><ul><li>Track key design and research deliverables and ensure larger products and design roadmaps are aligned and on time&nbsp;</li></ul><ul><li>Establish and nurture cross-functional relationships to capture insights, align on business needs and deliver value, ultimately ensuring success across projects and programs&nbsp;</li></ul><ul><li>Routinely inform leadership/peer decision making and operational priority&nbsp;</li></ul><ul><li>Make informed recommendations that shape organizational strategy, programs, measurement, ways of working, and partnerships&nbsp;</li></ul><ul><li>Monitor and maintain research participant information for UX Research recruitment&nbsp;</li></ul><ul><li>Monitor and track accessibility assessment findings through remediation</li></ul>Qualifications<ul><li>5+ years of experience in design operations, digital program management, or related roles—preferably in an enterprise environment.</li><li>Expert-level proficiency with project management tools (e.g., Airtable)</li><li>Experience facilitating collaboration among partners and teams leveraging design thinking and workshop methodologies</li><li>Experience managing and prioritizing multiple complex projects</li><li>Experience working closely with design, product, and engineering teams in an agile environment</li><li>Excellent communication skills and ability to articulate the importance of design, research, and operations to business partners and leaders</li><li>Bachelor’s degree in a related field or relevant work experience</li><li>Must be able to work in-office from NYC at least 3 days/week</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Design Manager - Design Operations, GMNS

At American Express, our culture is grounded in a 175-year legacy of innovation, shared values, and Leadership Behaviors—and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing through holistic well-being support, a wide range of professional development opportunities, and a culture where your voice, ideas, and impact truly matter.Here, your work shapes the future of how American Express serves and engages customers. Together, we will define what’s next for the brand, the business, and the colleagues who power it.The Senior Manager of Customer Growth Dialogic Strategy (Reporting, Planning &amp; Growth Strategy) will play a pivotal role at a transformative moment for the Dialogic program. This highly visible, high-impact role is ideal for a leader who thrives in white space, enjoys solving ambiguous problems, and is motivated by the opportunity to build scalable strategy and infrastructure for long-term growth.You will balance analytical rigor with strategic foresight, operational excellence, and cross-functional leadership. This role is critical to reimagining how we operate, optimize performance, and unlock new growth opportunities across emerging and established channels.<h4>Focus Areas:.</h4>1. Dialogic Treatment Growth Strategy<ul><li>Lead the development of the MemVal treatment strategy, including message design, treatment evolution, and the “path to MemVal” process.</li><li>Chair and lead the MemVal steering committee to ensure alignment, governance, and strategic prioritization.</li></ul>2. Reporting &amp; Forecasting<ul><li>Rebuild and own monthly R&amp;O, insights, and performance reporting across chat, phone, and emerging channels.</li><li>Partner closely with product and cross-functional stakeholders to deliver forecasting excellence and transparent, actionable insights</li></ul><h4>What You’ll Do</h4><ul><li>Lead monthly reporting and forecasting routines, ensuring the delivery of clear, actionable insights while partnering with treatment owners and product, strategy, and marketing leadership teams.</li><li>Strengthen collaboration frameworks with key internal partners, clarifying roles, responsibilities, and cross-team operating models.</li><li>Define the long-term Dialogic growth strategy, encompassing membership value messaging, treatment evolution, and exploration of new channels.</li><li>Build and mature channel eligibility reporting, processes, and issue-management routines to unlock growth within core operations.</li><li>Collaborate with customer marketing channel owners to enhance end-to-end customer experience and share best practices across the enterprise.</li></ul><h4>Minimum Qualifications</h4><ul><li>Proven experience in marketing strategy, analytics, or related strategic functions.</li><li>Exceptional analytical, storytelling, and insight-generation skills, with the ability to translate complex data into clear recommendations and influence decision-making.</li><li>Strong project management and organizational capabilities; thrives in fast-paced, evolving environments with multiple stakeholders.</li><li>Demonstrated success building new processes, infrastructure, or operating models from the ground up.</li><li>A highly collaborative, proactive mindset with a passion for innovation and shaping what’s next.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Marketing, Dialogic Growth Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Manager &amp; Counsel – Global Merchant &amp; Network Services, Global Strategy, Operations &amp; PerformanceThe General Counsel’s Organization (GCO) at American Express seeks a Director &amp; Counsel to support the Global, Strategy, Operations &amp; Performance (GSOP) team within Global Merchant &amp; Network Services (GMNS). GSOP is a high-impact team focused on developing enterprise strategy, advancing network and merchant policies to align with the rapidly evolving payments industry, and enhancing operational excellence to deliver an optimal experience to various customers, including issuers, acquirers, acquiring partners, merchants, and other financial technology providers.Role &amp; Responsibilities:This role will support the growth of American Express’s U.S. debit capabilities. The candidate will offer legal guidance on Amex's U.S. debit strategy and product expansion and will work closely with the network acquiring solutions, payments consulting, issuer product, and merchant services teams, to address related legal, operational, and policy matters, including development of new contract templates and program policies.In addition, the successful candidate will also provide general legal support for the global GSOP business unit by:<ul><li>Collaborating with a team of highly skilled lawyers on diverse initiatives and complex matters, which impact network acquiring solutions, issuer products, merchant services and operations, data privacy, information security, antitrust, regulatory compliance, financial fraud, credit and merchant risk, litigation, and investigations within a rapidly evolving business and legal environment.</li><li>Driving consistency and awareness across a range of network and merchant policies and programs from a legal, contractual, and operational standpoint, including serving as a central “center of excellence” for colleagues within GMNS GCO across the global organization on such matters.</li><li>Supporting the identification and implementation of process improvement in legal and related business operations, including contract template enhancements.</li><li>Participating in a small team of seasoned attorneys and legal managers, offering thought leadership for cross-cutting issues and strategic projects.</li><li>Managing effective, cost-conscious targeted engagements of outside counsel where necessary, with a disciplined approach to budget management.</li></ul>Minimum Qualifications:<ul><li>J.D. with ability to practice law in New York.</li><li>3+ years of relevant work experience in a law firm and/or in-house corporate legal department focused on financial services, financial technology, merchant services, or payments.</li><li>Specific experience providing thoughtful and practical advice on complex business issues.</li></ul>Preferred Qualifications:<ul><li>Understanding of the U.S. debit routing, processing, and acquiring infrastructure.</li><li>Analytical thinking, problem-solving, and project management skills.</li><li>Ability to identify and manage legal, compliance, and business risks, and create innovative solutions.</li><li>Clear and persuasive communicator, both written and verbal, with exceptional interpersonal and teamwork abilities.</li><li>Experience with drafting and negotiating standard agreements, providing practical guidance, building credibility with stakeholders, and organizing sensitive documentation.</li><li>Effective collaborator with cross-functional teams, consistently meeting deadlines while prioritizing multiple demands and maintaining attention to detail.</li><li>Displays enthusiasm for learning, strong work ethic, and dedication.</li><li>Eager to deepen knowledge of business operations within the evolving American Express Global Merchant and Network organization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager & Counsel – Global Merchant & Network Services, Global Strategy, Operations & Performance (Debit)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressDirector &amp; Counsel – Global Merchant &amp; Network Services, Global Strategy, Operations &amp; PerformanceThe General Counsel’s Organization (GCO) at American Express seeks a Director &amp; Counsel to support the Global, Strategy, Operations &amp; Performance (GSOP) team within Global Merchant &amp; Network Services (GMNS).GSOP is a high-impact team focused on developing enterprise strategy, advancing network and merchant policies to align with the rapidly evolving payments industry, and enhancing operational excellence to deliver an optimal experience to various customers, including issuers, acquirers, acquiring partners, merchants, and other financial technology providers.Role &amp; Responsibilities:This role will support the growth of American Express’s U.S. debit capabilities. The candidate will offer legal guidance on Amex's U.S. debit strategy and product expansion and will work closely with the network acquiring solutions, payments consulting, issuer product, and merchant services teams, to address related legal, operational, and policy matters, including development of new contract templates and program policies.In addition, the successful candidate will also provide general legal support for the global GSOP business unit by:<ul><li>Collaborating with a team of highly skilled lawyers on diverse initiatives and complex matters, which impact network acquiring solutions, issuer products, merchant services and operations, data privacy, information security, antitrust, regulatory compliance, financial fraud, credit and merchant risk, litigation, and investigations within a rapidly evolving business and legal environment.</li><li>Driving consistency and awareness across a range of network and merchant policies and programs from a legal, contractual, and operational standpoint, including serving as a central “center of excellence” for colleagues within GMNS GCO across the global organization on such matters.</li><li>Supporting the identification and implementation of process improvement in legal and related business operations, including contract template enhancements.</li><li>Participating in a small team of seasoned attorneys and legal managers, offering thought leadership for cross-cutting issues and strategic projects.</li><li>Managing effective, cost-conscious targeted engagements of outside counsel where necessary, with a disciplined approach to budget management.</li></ul>Minimum Qualifications:<ul><li>J.D. with ability to practice law in New York.</li><li>6+ years of relevant work experience in a law firm and/or in-house corporate legal department focused on financial services, financial technology, merchant services, or payments.</li><li>Specific experience providing thoughtful and practical advice on complex business issues.</li></ul>Preferred Qualifications:<ul><li>Strong understanding of the U.S. debit routing, processing, and acquiring infrastructure.</li><li>Excellent analytical thinking, problem-solving, and project management skills.</li><li>Experienced in identifying and managing legal, compliance, and business risks, and adept at creating innovative solutions.</li><li>Clear and persuasive communicator, both written and verbal, with exceptional interpersonal and teamwork abilities.</li><li>Proficient in drafting and negotiating standard agreements, providing practical guidance, building credibility with stakeholders, and organizing sensitive documentation.</li><li>Effective collaborator with cross-functional teams, consistently meeting deadlines while prioritizing multiple demands and maintaining attention to detail.</li><li>Willing to take on a variety of responsibilities and roles to support the team, department, and enterprise, as needed.</li><li>Demonstrates leadership, growth mindset, customer focus, and a high degree of self-motivation and initiative. </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director & Counsel – Global Merchant & Network Services, Global Strategy, Operations & Performance (Debit)

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard John A. Paulson School of Engineering and Applied Sciences?At the Harvard John A. Paulson School of Engineering and Applied Sciences (SEAS), we work within and beyond the disciplines of engineering and foundational science to address the most pressing issues of our time. Through teaching and collaborative research, SEAS discovers, designs, and creates novel technologies and approaches to societal challenges – in service to the world, the nation, and our community. We collaborate across academic areas at SEAS and the larger university, and with colleagues in academia, industry, government and public service organizations beyond Harvard. By joining SEAS, you will be part of an inclusive community of dedicated problem-solvers who hold themselves – and one another – to the highest academic and professional standards. To learn more about us, please visit <a href="https://seas.harvard.edu/" target="_blank">https://seas.harvard.edu/</a>. Job Description Job Summary: Reporting to the Director of Operations, SEAS Computing, at the Harvard John A. Paulson School of Engineering and Applied Sciences (SEAS), the Operations Coordinator independently manages multiple administrative priorities with minimal supervision; handles matters expeditiously, proactively, and diplomatically; uses sound judgment in determining when to escalate issues or questions; and follows through on work to successful completion. The role encompasses a broad range of responsibilities related to computer equipment management, procurement, and communication with members of the SEAS community. The Operations Coordinator develops and maintains strong working relationships with internal SEAS departments and Harvard University Information Technology (HUIT). The role advises members of the SEAS community to ensure consistent, efficient practices for computer equipment purchasing and the application of computer equipment related policies and procedures.&nbsp;In addition, the Operations Coordinator is responsible for tracking and communicating ongoing work and for maintaining organized, accurate, and up-to-date records. The position may also involve reviewing and making recommendations around existing procedures and policies; implementing procedure and practice changes; and actively participating in cross-organizational teams. 
Job-Specific Responsibilities: <ul><li>Serve as the primary contact and subject matter expert for faculty, staff, researchers, and students about SEAS computer procurement processes and programs.&nbsp;</li><li>Manage the inventory of SEAS faculty and staff computers, including those assigned to users and those available for assignment. Collaborate independently with HUIT Field Support, Procurement, and Deployment teams on inventory control and equipment deployment as needed/requested.&nbsp;</li><li>Independently administer the SEAS computer quarterly refresh program.&nbsp;Proactively communicate with members of the SEAS community about computer refreshes/deployments, prepare quarterly purchasing information, and manage the relationship with HUIT for this program. Ensure customer satisfaction with deployments through follow up with customers and HUIT support teams and&nbsp;report on lessons learned to continuously improve operational processes.&nbsp;</li><li>Independently administer the SEAS PhD G1 laptop program, including communicating with SEAS staff, faculty, and students, coordinating with HUIT, overseeing procurement of devices, and analyzing annual program.&nbsp;</li><li>Handle ad-hoc computer requests and purchases for faculty, labs, and researchers, including coordinating with requestors, research administration colleagues, and HUIT to ensure accurate purchase details.&nbsp;&nbsp;</li><li>&nbsp;Act as primary Computing contact for communication with SEAS HR, managers, staff, and HUIT for staff onboarding and offboarding related to SEAS computer equipment.&nbsp;Work with Director of Operations, SEAS Computing and HUIT to coordinate computer-related needs regarding onboarding and offboarding of SEAS faculty and their labs/research groups.&nbsp;&nbsp;</li><li>Develop and manage ad-hoc projects including data collection and summary reports.&nbsp;</li><li>Process departmental financial transactions with close attention to detail, ensuring compliance with SEAS and Harvard University financial guidelines and policies.&nbsp;Process invoices in the Harvard payment system. Track payments and communications with vendors as needed.</li><li>Additional responsibilities as needed such as the following:<ul><li>Coordinate the exception approval processes for SEAS computers and Harvard Dropbox accounts.</li><li>Manage SEAS Salesforce change request submissions. Facilitate Salesforce governance prioritization conversations to help SEAS effectively communicate prioritized monthly requests to the HUIT Customer Relationship Management (CRM) team.</li><li>May provide training on how to navigate and use the ServiceNow IT ticketing system.&nbsp;</li><li>Assist with maintaining the&nbsp;Computing website via content creation and editing.</li><li>Support the Director of Operations, SEAS Computing on other projects as they arise.</li></ul></li></ul>Working Conditions: Work is performed in an office environment.&nbsp; 
Physical Requirements: There are no significant physical requirements.&nbsp; Qualifications Basic Qualifications: Five or more years’ related experience. Education beyond high school may count toward experience.&nbsp; 
Additional Qualifications and Skills: <ul><li>Must&nbsp;demonstrate&nbsp;professionalism and work well within a team environment.&nbsp;</li><li>Must&nbsp;possess&nbsp;positivity and must conduct oneself in an approachable manner.&nbsp;</li><li>Excellent communication skills and ability to be resourceful.&nbsp;</li><li>Proven customer service and office administration skills.&nbsp;</li><li>Strong organizational skills and attention to detail.&nbsp;</li><li>Comfortable with&nbsp;and excited about being a part of process creation and improvement.&nbsp;</li><li>Ability to quickly learn and adapt to using new and emerging tools and systems.&nbsp;</li><li>Ability to prioritize and execute tasks&nbsp;in a timely manner.</li><li>Ability to be a responsible financial steward by using organizational resources efficiently and seeking cost-effective solutions that support organizational goals.</li><li>Strong data management skills, including selecting relevant data, organizing it effectively, and presenting it in clear reports that inform decision making is a plus.</li><li>Familiarity with&nbsp;technology&nbsp;hardware and software ordering is a plus.&nbsp;</li><li>Experience with IT ticketing and financial systems is a plus.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 20 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity</li><li>Other Information:&nbsp;Applicants should submit a cover letter and resume to be considered for this position.&nbsp;&nbsp;</li></ul>Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Operations Coordinator

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Mercedes-Benz of North Orlando - Experienced Automotive Sales Consultant

The&nbsp;Advanced Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h1>Keep America Moving. Drive your Technician Career with AutoNation.</h1>At AutoNation, we don’t just service vehicles, we support the people who keep them running. As America’s most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.<h1>Why You’ll Love Working Here:</h1><ul><li>Competitive pay and benefits</li><li>Paid training and OEM certification support</li><li>Opportunities to grow into Service, Sales, Management, Regional and Executive roles</li><li>Career options coast to coast through our nationwide footprint of locations</li></ul><h1>What We’re Looking For:</h1><ul><li>Valid driver’s license</li><li>A passion for cars and customer service</li></ul>Apply today and join a team that values your skills and invests in your future.<h1>Who Would I Interact With?</h1> This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.&nbsp;<h2></h2><h1> What are the day-to-day responsibilities?</h1><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul>&nbsp;<h1>How will I know if I am successful?</h1>The performance of a Advanced Technician is measured by achieving:<ul><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h1>What are the requirements for this job?</h1><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h1>What are the opportunities for career growth?</h1>Our Associates have many choices for career growth and development after success in a Service Technician role.&nbsp; Opportunities may include:<ul><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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