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<h4>Supervisor, Customer Operations&nbsp;</h4>Location: Washington, D.C.Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;&nbsp;Job Summary:We are seeking a proactive Supervisor, Customer Operations to lead a team and handle the daily workflow for Market Support/Order Entry and Payment Center employees to ensure an exceptional customer experience.&nbsp; This role is responsible for overseeing daily operations, coaching team members, resolving escalated issues, and driving performance to meet business goals.&nbsp;Where you will work:&nbsp;<ul><li>This position will be based in the Washington, D.C. location, with the ability to travel to the nearest office as needed.</li></ul>A Day in the Life of the Supervisor Customer Operations:<ul><li>Supervise, motivate and mentor a team of Market Support/Order Entry and Payment Center employees to ensure efficient and high-quality service delivery. </li></ul><ul><li>Supervise the processing of sales orders, manage customer accounts, bulk accounts, maintain sales databases and generate reports (i.e. daily exception, productivity, etc.). </li></ul><ul><li>Handle escalated customer inquiries and complaints with professionalism and resolution-focused communication.</li></ul><ul><li>Monitor daily activities, email boxes, payment center cameras, call queues, customer interactions to ensure service level standards are met by observing interactions and provide performance coaching, when necessary.</li></ul><ul><li>Maintain a high degree of integrity auditing daily cashflow through Payment Center(s), report errors to appropriate parties and participate in audit process, culminating in coaching and/or discipline process depending upon outcome(s).&nbsp; </li></ul><ul><li>Ensure designated cash-handling areas are secured, batch posting completed, deposit recap uploads, etc.&nbsp; Oversees the external vendor(s) associated with cash-handling and collection (i.e. Brinks, etc.)</li></ul><ul><li>Collaborate with cross-functional teams (e.g., Sales, Care, IT Billing, etc.) to improve processes and customer satisfaction.</li></ul><ul><li>Provide regular coaching, feedback and development opportunities for team members. Monitoring department metrics on a monthly, quarterly basis, culminating in annual performance feedback.</li></ul><ul><li>Complete general administrative tasks including but not limited to: timesheet review, PTO approval, department schedules, ordering office supplies, etc.</li></ul><ul><li>Conduct individual and team trainings/coaching pertaining to policies/procedures, systems, products, projects and rate events.</li></ul><ul><li>Ensure department adherence to company rules, policies and procedures (i.e. PCI).&nbsp; Actively participate in progressive discipline process when not followed.</li></ul><ul><li>Actively support, promote and advance all aspects of Astound’s Inclusion and Belonging work,&nbsp; recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.</li></ul><ul><li>Other duties as assigned.</li></ul>Requirements/Qualifications:<ul><li>Education: High school diploma or equivalent</li></ul>Experience:<ul><li>3+ years’ experience in customer service or operations, with at least 1 year in a supervisory role.</li></ul>Knowledge, Skills and Abilities:<ul><li>Excellent verbal/written communication skills</li><li>Strong leadership and team management skills</li><li>Proficient in basic computer skills, organization, multitasking</li><li>Ability to handle emotionally-driven conversations</li><li>Phone etiquette</li><li>Ability to mentor and develop employee skills</li><li>Manage and motivate in both individual and team environment</li><li>Decision-making, problem solving skills, conflict resolution abilities</li></ul>We are Proud to Offer an Astounding Benefits Package Including:<ul><li>Rewards: Competitive compensation plan</li><li>Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area</li><li>Retirement: 401k with employer match and immediate vesting</li><li>Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)</li><li>Professional Development: Paid training &amp; tuition reimbursement program</li><li>Leisure and Fun: Employee discount program</li><li>Live YOUR Life: Generous paid time off plans</li><li>Impact: Established, yet growing, organization where you can make a real impact!</li></ul>*Benefits listed above are for regular full-time position&nbsp;&nbsp;Is this the career opportunity you’ve been searching for?&nbsp; If yes, then apply now!&nbsp;The base salary range in Washington, D.C. for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington, D.C. and may not be applicable to other locations. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun&nbsp;&nbsp;Diverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;&nbsp;FCO (For San Francisco Candidates Only):&nbsp;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a> &nbsp;&nbsp;

Astound Broadband

Astound

Supervisor, Customer Operations

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Here at AutoNation USA St. Louis, the e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sales Associate AutoNation USA St. Louis

As a Traveling Fleet Service Technician, you will be responsible for the triage, proactive monitoring, and comprehensive operational support of our diverse vehicle fleets deployed across Core Market, Market Entry, and specialized Weather testing environments. Your contributions will be instrumental in identifying, diagnosing, and resolving technical issues swiftly, minimizing downtime, and maximizing data collection from our test vehicles. At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits effective Day One: • Higher income potential • Full benefits package including Paid Time Off &amp; 401K w/ Company match • Longevity bonuses • Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!) • Employee discount on vehicle purchases, parts, &amp; service • Advancement opportunities • And so much more!We are actively seeking highly motivated and experienced Traveling Fleet Service Technicians to serve a pivotal role in ensuring the success and integrity of our critical vehicle testing programs. This dynamic position is designed for individuals who possess a strong blend of hands-on technical expertise, exceptional organizational skills, and the ability to strategically coordinate field resources.This role demands a significant commitment to travel, ranging from approximately 50% to 75% to various test sites and markets across the domestic landscape. When not actively traveling, you will be based in our Home Market, providing essential support remotely and contributing to crucial internal initiatives such as vehicle upfitting for expanding markets and supporting Owned &amp; Operated (O&amp;O) Autonomous Vehicle Partner markets as needed.Test Fleet Triage &amp; Monitoring:<ul><li>Technical Point of Contact: Serve as the primary technical and service-related point of contact for all issues arising from vehicles operating within our Core Market, Market Entry, and Weather Test programs, providing expert guidance and support.</li><li>Initial Diagnosis and Triage: Perform initial diagnosis and comprehensive triage of reported vehicle issues, both remotely and potentially on-site, to accurately determine the severity, identify the root cause, and establish the most effective resolution path.</li><li>Proactive Vehicle Health Monitoring: Actively monitor vehicle health, performance data, and operational status across all assigned test fleets using advanced diagnostic tools and fleet management software to anticipate potential issues.</li><li>Cross-functional Coordination: Coordinate seamlessly with engineering teams, remote support personnel, and local field teams to ensure the timely and efficient troubleshooting and resolution of all vehicle faults and operational discrepancies.</li></ul>Operational Support &amp; Reporting:<ul><li>Stakeholder Communication: Provide regular, detailed updates and comprehensive reports to key internal stakeholders on test fleet health metrics, emerging issue trends, and all field support activities, ensuring transparent communication and informed decision-making.</li><li>Process Improvement Identification: Proactively identify and propose opportunities for continuous process improvements related to field service operations and the overall support of our test vehicle fleet, contributing to enhanced efficiency and effectiveness.</li></ul>Non-Travel Week Responsibilities:<ul><li>Vehicle Upfitting: Lead or support the upfitting of vehicles for expanding markets, ensuring vehicles are properly configured and equipped for new operational environments.</li><li>O&amp;O Market Support: Provide direct support to Owned &amp; Operated (O&amp;O) markets as needed, addressing technical challenges and contributing to the smooth operation of our vehicle fleet in these critical locations.</li></ul>Qualifications:<ul><li>Automotive Technical Expertise: Proven, extensive experience in automotive diagnostics, repair, and comprehensive fleet maintenance (e.g., Master Technician level certification or equivalent practical experience demonstrating mastery of automotive systems).</li><li>Fleet Management and Leadership Experience: Demonstrated experience in a fleet management, field service coordination, or technical support lead role, showcasing the ability to manage and optimize fleet operations.</li><li>In-depth Vehicle Systems Knowledge: Strong understanding of complex vehicle systems, encompassing mechanical, electrical, and software components. Experience with Electric Vehicles (EVs) and Autonomous Vehicles (AVs) is highly desirable and will be given strong consideration.</li><li>Exceptional Problem-Solving Skills: Excellent problem-solving and analytical skills, coupled with a methodical and systematic approach to troubleshooting intricate technical issues.</li><li>Organizational and Time-Management Acumen: Strong organizational and time-management skills; ability to effectively manage multiple priorities, projects, and competing demands in a dynamic and fast-paced environment.</li><li>Superior Communication Skills: Excellent communication skills, both written and verbal, for clear and effective interaction with field technicians, engineering teams, and senior management.</li><li>Software Proficiency: Proficiency with a wide range of diagnostic tools, fleet management software platforms, and standard office productivity software (e.g., Microsoft Office Suite).</li><li>Independent Decision-Making: Demonstrated ability to work independently, exercise sound judgment, and make informed decisions under pressure with minimal supervision.</li><li>Travel Flexibility: Willingness and ability to travel domestically up to 50% - 75% of the time, sometimes on short notice, to support critical field operations.</li><li>Driving Requirements: Valid Driver's License and a clean driving record are essential.</li><li>(Optional, but highly valued) Educational Background: A Bachelor's degree in Automotive Technology, Engineering, or a related technical field, or equivalent extensive practical experience demonstrating a high level of technical proficiency and understanding.</li></ul>Pay Range is $35.00 to $48.00 per hourKEYWORDS: Jaguar, Acura, Alfa Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet, Chrysler, Dodge, Fiat, Ford, GM, GMC, Genesis, Honda, Hyundai, Infiniti, Jeep, JLR, KIA, Land Rover. Lexus, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagon, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang Geely, ZGH, Service Department, Fixed Ops, Fixed Operations, Customer Care, After-Sales, After Sales, Service Drive, Service Lane, Express Lane Advisor, Service Writer, Service Advisor, Service Warranty, Auto Repair Shop, Auto Maintenance, Estimator, Sales Advisor, Customer Service Advisor, ASE, Factory Certified, Manufacturer Certified, ICAR, CDK, ADP, X-time, DealerSocket, Dealership, CRM, Automotive tech, Automotive technician, Auto tech, Mechanic, Shop foreman, automotive trainer, factory trainer, vehicle repair, car sales, automotive sales, ASM, Automotive technician, auto tech, Service Technician, Service Tech, Mechanic, Line Technician, Master Technician, A Tech, B Tech, C Tech, A-Tech, B-Tech, C-Tech, GST, General Service Tech, Maintenance Technician, Lube Tech, Oil Change, Alignment Technician, Suspension Technician, Tire Tech, EV, EV Tech,&nbsp; 91B, mobile mechanic, electric vehicle, transmission technician, deisel, diesel, hybrid<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Autonomous Vehicle Service Technician - San Antonio based Travel Technician / Pay Range is $35.00 to $48.00 per hour

Brand: Rip City Management Category: Event Operations Department: Facility Security Job Type: Part-Time Event Date Posted: Jul 25, 2025DescriptionBecome a part of the team behind the team. &nbsp;As employees of the Portland Trail Blazers at the Rose Quarter,&nbsp;we do more than basketball. We bring people together to create extraordinary moments and lasting memories through the power of sports and entertainment.&nbsp;We are pioneers and innovators. We look for people who push boundaries, who dream, who&nbsp;are committed to&nbsp;inclusivity – who&nbsp;want to&nbsp;contribute to&nbsp;Rip City! &nbsp;As our Part-Time Event Security Supervisor, you will play a key leadership role in ensuring the safety and professionalism of back-of-house (BOH) operations during events. We are seeking reliable, experienced security personnel with strong leadership, communication, and conflict resolution skills to leadbyexample and support our team.DAY-TO-DAY:<ul><li>Supervise and support a team of security agents in back-of-house areas, promoting awareness, professionalism, and teamwork.</li><li>Conduct pre- and post-event walkthroughs, team briefings, and incident debriefings.</li><li>Serve as a point of contact for clients, vendors, and departments to coordinate secure and efficient BOH operations.</li><li>Maintain high standards of safety, courtesy, and operational readiness among team members.</li><li>Positively influence and guide the team with integrity and inclusion.</li><li>Coordinate breaks and lunches to ensure appropriate staffing and compliance with labor expectations.</li><li>Oversee incident response and documentation, including ensuring reports and statements are completed accurately.</li><li>Respond promptly to disturbances, accidents, and emergencies with calm professionalism.</li><li>Monitor event spaces for safety hazards and unauthorized access.</li><li>Lead evacuation procedures as needed, following emergency protocols.</li><li>Address and resolve client or guest concerns with empathy and professionalism.</li><li>Communicate consistently with Security Management and Leadership on relevant updates and escalations.</li><li>Uphold the highest standards of discretion in sensitive environments.</li></ul>WE’D LIKE TO HEAR FROM YOU IF YOU:<ul><li>Are available to work flexible hours, including evenings, weekends, and occasionally holidays, for events.</li><li>Possess or have the ability to obtain an Event and Entertainment Private Security Certification.</li><li>Have previous experience supervising event security teams or working in a security leadership role.</li><li>Demonstrate excellent communication, conflict resolution, and decision-making skills.</li><li>Lead with confidence, professionalism, and discretion.</li><li>Are dependable and able to stay calm and composed in high-pressure situations.</li><li>Have strong attention to detail and are organized in managing incident documentation.</li><li>Are committed to professionalism, confidentiality, and integrity.</li></ul>Offers of employment are conditional upon the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.&nbsp;&nbsp; We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.&nbsp;&nbsp; PERKS:&nbsp;We invest in our employees inside and outside of work. The perks we offer for our part-time teammates include: -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pay Rate: $25.00 per hour -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible Work-schedule -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wellness Perks Including Employee Assistance Program (EAP) -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Free Parking in Aegean + Discounted Mass Transit Passes (50% off)&nbsp;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted tickets for select concerts and shows-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ongoing Learning &amp; Development

Portland Trail Blazers

Event Security Supervisor - Part Time

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The&nbsp;Jaguar Land Rover Automotive Service Technician in Woodland Hills performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp; This compensation range for this position is $36.00 to $67.50 per flat rate hour which is a combination of hourly and bonus pay.Join our team of passionate Automotive Service Technicians at Jaguar Land Rover in Woodland Hills, CA where your skills are not only valued, but also cultivated for long-term growth and success. Work with tenured service technicians and advisors at our busy shop! Here's why AutoNation is the ultimate destination for automotive professionals:<ul><li>Paid Training Opportunities: Elevate your expertise with paid OEM training, unlocking new levels of success and earning potential on our technician wage grid.</li><li>Longevity and Productivity Bonus and Incentives&nbsp;</li><li>Generous PTO/Vacation Policy: Enjoy a comprehensive paid time off policy for a healthy work-life balance.</li><li>Defined Career Paths: Experience a workplace with structured career paths, offering clear milestones and opportunities for advancement across sales, service, management, and corporate&nbsp;</li><li>Benefits On Day One: AutoNation prioritizes your well-being with robust health insurance options for you and your loved ones.</li><li>Drive a Strong Customer Pay Business: Join a team focused on driving a strong customer pay business where your expertise contributes to exceptional customer experiences.</li><li>Generous Employee/Technicians Referral Programs (based on position)</li><li>Employee Discounts on purchases, parts, and service&nbsp;</li></ul>Position OverviewAt AutoNation, getting customers back on the road is what drives us. We’re looking for an Auto Technician or Auto Mechanic to join our team, and we’re interested in talking to candidates at an experienced level. As an Auto Technician, you’ll perform vehicle repairs as assigned in accordance with dealer and factory standards. Your attention to detail make you a valuable asset to the team as you ensure repairs are completed on time, and deliver top-notch work to delight our customers. In this role, you’ll interact daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers. <h2>Who Would I Interact With?</h2> This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.&nbsp;<h2> What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful?</h2>The performance of a Advanced Technician is measured by achieving:<ul><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2>Our Associates have many choices for career growth and development after success in a Service Technician role.&nbsp; Opportunities may include:<ul><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul>This compensation range for this position is $36.00 to $67.50 per flat rate hour which is a combination of hourly and bonus pay.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Jaguar Land Rover Auto Technician in Woodland Hills

The&nbsp;Experienced Auto Technician at BMW of Buena Park&nbsp;possess a general mechanical knowledge of all basic systems of a vehicle and the ability to follow direction of supervisors and/or service publications to perform work satisfactorily. &nbsp; The compensation range for this position is $27.00 to $52.00 per flat rate hour that is based on experience, trainings and certifications. It also has a bonus component.Join our team of passionate Automotive Service Technicians at BMW of Buena Park, CA where your skills are not only valued, but also cultivated for long-term growth and success. Work with tenured service technicians and advisors at our busy and temperature-controlled shop! Here's why AutoNation is the ultimate destination for automotive professionals:<ul><li>Paid Training Opportunities: Elevate your expertise with paid OEM training, unlocking new levels of success and earning potential on our technician wage grid.</li><li>Longevity and Productivity Bonus and Incentives&nbsp;</li><li>Generous PTO/Vacation Policy: Enjoy a comprehensive paid time off policy for a healthy work-life balance.</li><li>Defined Career Paths: Experience a workplace with structured career paths, offering clear milestones and opportunities for advancement across sales, service, management, and corporate&nbsp;</li><li>Benefits On Day One: AutoNation prioritizes your well-being with robust health insurance options for you and your loved ones.</li><li>Drive a Strong Customer Pay Business: Join a team focused on driving a strong customer pay business where your expertise contributes to exceptional customer experiences.</li><li>Generous Employee/Technicians Referral Programs (based on position)</li><li>Employee Discounts on purchases, parts, and service&nbsp;</li></ul>Position OverviewAt AutoNation, getting customers back on the road is what drives us. We’re looking for an Auto Technician or Auto Mechanic to join our team, and we’re interested in talking to candidates at an experienced level. As an Auto Technician, you’ll perform vehicle repairs as assigned in accordance with dealer and factory standards. Your attention to detail make you a valuable asset to the team as you ensure repairs are completed on time, and deliver top-notch work to delight our customers. In this role, you’ll interact daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers. <h2>Who Would I Interact With?</h2><h2> This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.&nbsp;</h2><h2>What are the day-to-day responsibilities?</h2><ul><li>Stay current in the latest diagnostic methods and service techniques for the vehicles sold and serviced by the dealership</li><li>Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards</li><li>Follow factory and dealership repair procedures when performing warranty work</li><li>Participate in service technician training programs</li><li>Become familiar with latest bulletins, service manuals and other service publications</li><li>Participate in all in-dealership service training activities</li><li>Attend manufacture sponsored service trainings</li><li>Record cause of failure and a description of work done accurately and clearly on all repair orders</li><li>Communicate regularly with service manager, service technician team leader and/or service consultant to confirm repair order information and diagnostic information</li><li>Request parts from the parts department as necessary</li><li>Communicate regularly with the service manager, service technician team leader and/or service consultant to confirm diagnosis, status of repair, road test results and completion of work</li><li>Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Ability to read and comprehend written instructions and information</li><li>General mechanical skills</li><li>Must have a valid driver's license</li><li>Ability to drive manual transmission vehicles</li><li>Manual dexterity, good judgment and ability to operate power and hand tools and other types of machinery safely</li><li>Demonstrated customer service skills</li><li>Knowledge of all aspects of automotive repair and maintenance</li><li>Graduate of mechanical vocational trade school or equivalent experience&nbsp;</li><li>Ability to operate an automobile</li><li>Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test Technical or trade school degree preferred</li></ul>The compensation range for this position is $27.00 to $52.00 per flat rate hour that is based on experience, trainings and certifications. It also has a bonus component.&nbsp;<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Experienced Auto Technician at BMW of Buena Park

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryThe Senior Analyst role in Bristol Myers Squibb’s Trial Analytics, Insights, and Planning (TAIP) unit is an excellent opportunity for professionals with approximately 3–6 years of experience in consulting, life sciences analytics, or clinical trial operations to step into an internal consulting environment that directly accelerates drug development.Senior Analysts join one of two tracks based on their background and preference:<ul><li>The Analytical track focuses on forecasting, data modelling, dashboards, and site performance analytics.</li><li>The Scientific track focuses on protocol logic, patient population sizing, eligibility criteria, and feasibility planning.</li></ul>Regardless of track, you will gain exposure to both domains and are expected to develop strong, well-rounded expertise in scientific and analytical areas over time.As a Senior Analyst, you will be embedded in a specific clinical trial team and work under the guidance of more senior team members to deliver core analytics workstreams that support smarter, faster trial execution. This includes taking ownership of trial forecasting models, feasibility analyses, and protocol analytics — always with the goal of helping bring therapies to patients more effectively.You are not expected to be a therapeutic area or protocol expert on day one, but you will be expected to build domain knowledge over time, apply structured thinking to complex trial problems, and deliver high-quality, consistent outputs. You’ll also be part of a global, cross-functional team, working closely with peers across time zones to deliver with speed and precision.Key Responsibilities<ul><li>Own key trial-level analytics workstreams (e.g., enrollment forecasting, feasibility analysis, protocol input)</li><li>Translate structured study requirements into analytical deliverables in collaboration with more senior TAIP colleagues</li><li>Work within a specific clinical trial context, gaining exposure to operational strategy, protocol logic, and real-world trial planning challenges</li><li>Build therapeutic area knowledge over time, contributing to more targeted and scientifically grounded analyses</li><li>Ensure accuracy, consistency, and clarity in data models, dashboards, and insights shared with the study team</li><li>Collaborate across geographies, coordinating with other analysts and team members globally</li><li>Contribute to cost-related analyses, such as country mix optimization and study design trade-offs</li><li>Support study optimization by analyzing site and patient burden, competitor activity, and external data sources</li><li>Coordinate with field-based colleagues to integrate local insights into feasibility and planning analytics</li><li>Utilize trial analytics platforms and tools to generate, structure, and communicate data-driven insights</li><li>Support analytics that may inform clinical supply forecasting or site-level supply considerations</li><li>Applies critical thinking to analyze complex data, challenge assumptions, and generate strategic, evidence-based recommendations</li></ul>Qualifications &amp; Experience<ul><li>Education: Preferred advanced degree (e.g., MSc, MPH, PharmD, PhD, MBA) in a relevant field</li><li>Experience:<ul><li>3–6+ years of experience in consulting, healthcare analytics, life sciences strategy, or clinical trial planning and delivery is required</li><li>Proven ability to manage and deliver complex analytical projects in fast-paced environments</li></ul></li><li>Skills:<ul><li>Excellent communication and structured problem-solving skills</li><li>Strong MS Office (Excel, PowerPoint) skills required</li><li>Interest in developing deeper expertise in therapeutic areas and clinical trial analytics</li></ul></li></ul>Why Join This Team?<ul><li>Grow in a Learning Environment: Build your scientific, analytical, and strategic expertise over time</li><li>Be Part of an Internal Consulting Model: Operate in a pod-based team inspired by top-tier strategy firms</li><li>Progress Through a Clear Career Path: Advance through a structured path modeled on strategic consulting, with transparent expectations, ~2–3 years per role, and rapid progression based on ownership and impact</li><li>Pathway to Strategic Leadership at BMS: Career development is actively encouraged and expected, with opportunities to move into broader strategy and leadership roles within BMS in a short timeframe</li><li>Accelerate Therapies to Patients: Help drive clinical decisions that bring treatments to patients faster</li></ul>The starting compensation for this job&nbsp;is a range from $135,470 - $164,200 plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided&nbsp;based on demonstrated&nbsp;experience.&nbsp;Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit&nbsp;offerings&nbsp;are subject to the terms and conditions of the applicable plans then in effect&nbsp;and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support&nbsp;such as&nbsp;the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.&nbsp;Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.&nbsp;Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Senior Analyst – Trial Analytics, Insights & Planning (TAIP)

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryThe TAIP Insights &amp; Innovation (I&amp;I) Lead is a senior leadership role within Bristol Myers Squibb’s Trial Analytics, Insights, and Planning (TAIP) organization — an internal consulting team that accelerates clinical development through advanced analytics, innovation, and strategic resource planning.As the leader of the I&amp;I function, you will shape the vision and multi-year roadmap for how data, tools, and foresight can enable smarter, faster, and more consistent trial execution. You’ll be responsible for developing scalable, repeatable methods, building and embedding next-gen tools (including AI/ML accelerators), and delivering portfolio-level analytics that inform critical decisions on speed, cost, quality, and resource strategy.You’ll work in close partnership with the Head of TAIP and stakeholders across Global Development Operations (GDO), IT, Clinical, and Portfolio Strategy to ensure I&amp;I is delivering actionable insight and driving measurable impact. You will also lead and grow a high-performing team of analytics and innovation experts, fostering a culture of capability-building and continuous improvement.This role is ideal for a strategic, hands-on leader with a passion for data-driven transformation and a track record of delivering enterprise-level impact in clinical development or life sciences consulting.Key Responsibilities<ul><li>Operationalize the I&amp;I roadmap, service model, and delivery approach to enable effective TAIP Trial Delivery</li><li>Drive portfolio analytics to track performance, flag risks, and guide planning across speed, cost, and quality</li><li>Lead design and deployment of tools, templates, and AI/ML accelerators for scalable, repeatable insights</li><li>Oversee TAIP resource analytics, including attrition, demand forecasting, and scenario planning&nbsp;</li><li>Govern standards, best practices, and toolkits to ensure consistency and scalability across the enterprise including external benchmarks and best practices</li><li>Represent the I&amp;I function in governance forums and collaborate with GDO, IT, Clinical, and Portfolio Strategy teams</li><li>Foster a culture of innovation, learning, and capability-building within the team</li><li>Applies critical thinking to analyze complex data, challenge assumptions, and generate strategic, evidence-based recommendations</li></ul>Qualifications &amp; Experience<ul><li>Education: Preferred advanced degree (e.g., MSc, MPH, PharmD, PhD, MBA) in a relevant field</li><li>Experience:<ul><li>10+ years in analytics, consulting, or clinical strategy roles, with a strong record in pharmaceutical or biotech settings is required</li><li>Proven leadership of cross-functional teams and innovation initiatives in clinical development</li><li>Deep experience in portfolio analytics, AI/ML-driven tools, resource planning, and trial operations</li></ul></li><li>Skills:<ul><li>Strategic thinker with the ability to shape and execute a multi-year innovation roadmap</li><li>Excellent communicator with strong stakeholder engagement and influencing skills</li><li>Skilled in building high-impact tools and methods that enable operational transformation</li></ul></li></ul>Why Join This Team?<ul><li>Shape the innovation agenda for TAIP and influence enterprise-level trial planning decisions</li><li>Lead a high-impact team operating at the intersection of data, science, and delivery</li><li>Advance within a consulting-style, structured career model with clear progression pathways</li><li>Help bring life-changing therapies to patients faster through smarter, more data-driven clinical development</li></ul>The starting compensation for this job&nbsp;is a range from $233,780-$283,300, plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided&nbsp;based on demonstrated&nbsp;experience.&nbsp;Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit&nbsp;offerings&nbsp;are subject to the terms and conditions of the applicable plans then in effect&nbsp;and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support&nbsp;such as&nbsp;the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.&nbsp;Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.&nbsp;Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Sr. Director,  Insights & Innovation Lead – Trial Analytics, Insights, and Planning (TAIP)

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryThe TAIP TA Lead is a senior leadership role reporting directly to the Head of the TAIP unit within Bristol Myers Squibb’s Trial Analytics, Insights, and Planning (TAIP) organization—an internal consulting team that drives clinical development excellence through data-driven insights, feasibility modelling, and strategic trial planning.As the analytics lead for a therapeutic area (TA), you will be responsible for the full portfolio of trials within that TA—owning analytics strategy, resource planning, and delivery oversight. You’ll provide strategic direction, hands-on support, and quality control across studies while coaching study-level analytics leads and coordinating cross-trial priorities. You will act as a sounding board and escalation point for delivery-focused team members and a trusted partner to TA medical, clinical, and operational leadership.This role requires a strong foundation in both clinical trial science and applied analytics, along with the ability to translate insights into strategies that directly impact trial timelines and delivery outcomes. You will also play a key role in evolving TAIP capabilities, ensuring consistency across methods, fostering innovation, and driving measurable business impact.We are hiring TAIP TA Leads with experience in one or more of the following areas: Oncology, Neuroscience, Cell Therapy, Hematology, Immunology, or Cardiovascular.Key Responsibilities<ul><li>Lead analytics strategy and delivery across a portfolio of trials within your assigned TA</li><li>Guide, support, and review work across study-level analytics leads, acting as both coach and strategic sounding board</li><li>Track delivery progress across trials, escalating risks and ensuring alignment with trial milestones and enterprise priorities</li><li>Partner with clinical, medical, and operational leadership, shaping trial strategy and portfolio-level planning through data-driven insights</li><li>Ensure cross-trial consistency and innovation in forecasting, feasibility modelling, performance dashboards, and protocol analytics</li><li>Promote global collaboration, coordinating across teams to ensure effective, scalable delivery</li><li>Lead discussions on cost implications of country mix and study design decisions at the portfolio level</li><li>Promote study optimization analytics across trials, including evaluation of patient and site burden and competitive landscape data</li><li>Coordinate field-based insights into TA-wide feasibility and site prioritization approaches</li><li>Champion use of platforms, tools, and data infrastructure that support delivery excellence</li><li>Integrate analytics with clinical supply planning where relevant to ensure delivery-readiness</li><li>Influence the evolution of TAIP capabilities, helping define best practices and raise the bar on analytics excellence across trials</li><li>Applies critical thinking to analyze complex data, challenge assumptions, and generate strategic, evidence-based recommendations</li></ul>Qualifications &amp; Experience<ul><li>Education: Preferred advanced degree (MBA, MSc, MPH, PharmD, PhD, or equivalent) in a relevant field</li><li>Experience:<ul><li>8+ years in management consulting, trial analytics, or clinical strategy is required</li><li>Deep experience in one or more therapeutic areas: Oncology, Neuroscience, Cell Therapy, Hematology, Immunology, or Cardiovascular</li><li>Proven ability to lead teams, engage with senior stakeholders, and operate effectively across global functions</li></ul></li><li>Skills:<ul><li>Strong scientific and analytical thinking applied in a clinical trial context</li><li>Ability to link insights to strategy and influence TA-level decision-making</li><li>Excellent leadership, communication, and stakeholder management skills</li><li>Familiarity with forecasting models, dashboards, and feasibility tools is a plus</li></ul></li></ul>Why Join This Team?<ul><li>Own the Analytics Strategy for a TA: Shape and lead the analytics agenda across a portfolio of trials in a critical therapeutic area</li><li>Drive Strategic Clinical Impact: Use data and science to inform smarter, faster development decisions that bring therapies to patients sooner</li><li>Shape the Future of Analytics Leadership: As a senior member of the TAIP organization, you will help define the future of trial analytics at BMS—setting standards, mentoring talent, and influencing the evolution of data-driven trial planning across the enterprise</li><li>Pathway to Enterprise Leadership: This role is a launchpad for broader strategic and leadership opportunities across BMS</li><li>Collaborate Globally, Drive Locally: Operate as part of a distributed team while anchoring analytics leadership within your therapeutic area</li></ul>The starting compensation for this job&nbsp;is a range from $213,300-$258,500, plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided&nbsp;based on demonstrated&nbsp;experience.&nbsp;Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit&nbsp;offerings&nbsp;are subject to the terms and conditions of the applicable plans then in effect&nbsp;and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support&nbsp;such as&nbsp;the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.&nbsp;Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.&nbsp;Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.identification, measurement, mitigation and management, including timely issue review, escalation and management to support trend analysis and risk prevention.If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Director, TAIP TA Lead – Trial Analytics, Insights & Planning (TAIP)

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryThe TAIP Principal Analyst is a mid-senior level role within Bristol Myers Squibb’s Trial Analytics, Insights, and Planning (TAIP) organization — an internal consulting team focused on accelerating clinical development through advanced analytics and strategic trial planning.In this role, you will lead end-to-end analytics delivery for one or more clinical trials, managing a global project team of 3–5 Analysts and Senior Analysts. Embedded within the study team, you will serve as the key analytics partner, translating trial needs into data-driven strategies, coordinating feasibility, forecasting, and performance tracking, and driving informed decision-making throughout execution.You will apply a strong foundation in both clinical trial science and applied analytics — from understanding protocol design and patient population logic to developing and interpreting forecasting models, dashboards, and operational metrics. You will also contribute to integrating insights from various sources—including recruitment strategies, social media, and field-based inputs—while supporting study design decisions informed by cost and optimization analytics.This is an ideal opportunity for professionals with backgrounds in consulting, clinical operations, or trial analytics who are ready to take ownership of delivery and help shape the success of global studies.Key Responsibilities<ul><li>Own study-level analytics planning and delivery from protocol concept through execution</li><li>Lead a project team of 3–5 analysts and senior analysts within a trial delivery context, ensuring coordinated, high-quality, and timely execution of deliverables</li><li>Translate study objectives into analytical workstreams, including feasibility, enrollment forecasting, site scoring, and performance dashboards</li><li>Engage directly with cross-functional study team members (clinical, feasibility, ops, TA leads), ensuring alignment and scientific rigor in all analytics</li><li>Contribute to cost analysis efforts, including evaluating country mix and protocol design trade-offs</li><li>Lead study optimization analytics, including assessment of patient and site burden, competitive trial landscape, and other key data sources</li><li>Coordinate with field-based teams to incorporate on-the-ground insights into feasibility and site strategy</li><li>Utilize advanced analytics tools and platforms to generate, structure, and communicate trial data</li><li>Support planning and forecasting activities with implications for clinical supply, patient flow, and site-level requirements</li><li>Ensure consistency and scalability in tools, assumptions, and outputs across trials and teams</li><li>Escalate risks and identify opportunities to accelerate trial execution using data-driven insights</li><li>Provide relevant data and insights to support clinical supply team, ensuring alignment between clinical planning and supply chain requirements</li><li>Applies critical thinking to analyze complex data, challenge assumptions, and generate strategic, evidence-based recommendations</li></ul>Qualifications &amp; Experience<ul><li>Education: Preferred advanced degree (MBA, MSc, MPH, PharmD, PhD, or equivalent) in a relevant field</li><li>Experience:<ul><li>6–8+ years of experience in clinical analytics, management consulting, or trial strategy is required</li><li>Prior exposure to clinical trial delivery processes and data-driven decision making</li><li>Strong therapeutic area knowledge in one or more of: Oncology, Neuroscience, Cell Therapy, Hematology, Immunology, or Cardiovascular</li><li>Proven ability to lead cross-functional teams and manage multiple priorities</li></ul></li><li>Skills:<ul><li>Strong structured problem-solving and communication abilities</li><li>Experience with analytics tools (e.g., Excel, PowerBI, R, Python) a plus</li><li>Comfort working in fast-paced, matrixed environments with global teams</li></ul></li></ul>Why Join This Team?<ul><li>Own End-to-End Delivery: Take full accountability for analytics execution across high-impact global trials</li><li>Lead and Develop Talent: Manage and mentor a global team of high-performing analysts and senior analysts</li><li>Operate as an Internal Consultant: Shape trial strategies through hands-on analytics and close collaboration with study leadership</li><li>Advance Through a Clear Career Path: Progress within a structured, consulting-style career ladder—with transparent expectations and ~2–3 years per level</li><li>Step Into Broader Strategy Leadership: This role is a proven pathway to enterprise-level strategy and leadership roles across BMS, with development actively supported and incentivized</li><li>Accelerate Patient Access: Contribute to smarter, faster clinical trials that help bring therapies to patients more efficiently</li></ul>The starting compensation for this job&nbsp;is a range from $173,900 – $210,700, plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided&nbsp;based on demonstrated&nbsp;experience.&nbsp;Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit&nbsp;offerings&nbsp;are subject to the terms and conditions of the applicable plans then in effect&nbsp;and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support&nbsp;such as&nbsp;the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.&nbsp;Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.&nbsp;Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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