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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Enterprise Bank Servicing within the Banking Servicing Network is hiring Rep-Cash Management - CCP Operations Roles.This role is a member of the Monetary Operations Teams where you will deliver a world-class experience for American Express National Bank, assisting consumer and commercial customers. You'll provide personalized customer service of the highest level by supporting our customers with a positive and professional attitude while ensuring their accounts are handled accurately within service level agreement and regulatory guidelines.As a Banking Operations Colleague you may be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will service our customer requests by gathering and analyzing critical data to determine the appropriate course of action.As a member of this team, you must possess resilience, accountability and passion to work in this fast-paced, high-performing team environment while managing competing demands. You will be part of a team that is responsible for the daily processing of all monetary transactions, such as wire transfers, ACH and Check Processing transactions amongst any other required monetary or servicing requests. All Monetary Operations processes are highly regulated and scrutinized by compliance requiring colleagues to ensure a high level of organization and ability to quickly pivot to meet needs. Colleagues may partner with leadership on projects, data validation and supporting exam management efforts for all of Banking Servicing Networks. We must ensure proper due diligence is performed prior to the movement of any monetary transactions.&nbsp;In this role you will be required to:<ul><li>Be extremely detail oriented and the ability to analyze and understand banking, financial and servicing processes from numerous sources&nbsp;</li><li>Possess intuitive and deductive reasoning skills</li><li>Comfortable making decisions and recommendations in unclear circumstances</li><li>Willingness to be involved in business initiatives that drive career development and team engagement&nbsp;</li><li>Communicate effectively with customers and all levels of leadership</li><li>Come with resilience and dedication for delivering top notch service&nbsp;</li><li>Ensuring quality and compliance metrics are maintained</li><li>Accuracy and efficiency is key in managing all processes and tracked for productivity metric</li><li>Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement&nbsp;</li></ul>Minimum Qualifications:<ul><li>2+ years’ experience in Operations or Banking preferred&nbsp;</li><li>Must have excellent analytical, written, and verbal communication skills&nbsp;</li><li>Must have strong time management skills</li><li>Ability to work under pressure while managing multiple tasks effectively</li><li>Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products&nbsp;</li><li>Proven adaptability to a quickly changing environment&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Thought Leadership&nbsp;and ability to see impacts uphill, downhill and end to end impacts from an enterprise perspective</li><li>The drive to continually improve personal performance, customer satisfaction, operational goals, and business brand</li><li>Must be team oriented and come with a collaborative attitude and approach</li></ul>Additional Requirements:<ul><li>This role is hybrid role. Candidates must work in the office a minimum of 3 days a week based on predetermined scheduling</li><li>Flexibility to work anytime between the hours 6:00am-9:00pm&nbsp;</li></ul>Salary Range: $20.00 to $24.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

American Express

Customer Care Professional-Monetary Banking Operations

<h3></h3><h3>Job Description:</h3>Execution Services Team Lead Working Hours – 12:30pm to 11:30pm (Shift rotation for every 3rd weekend work)The RoleFidelity Digital Asset Services is an exciting new business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Execution Services Operations team is responsible for identifying and resolving trade breaks, proactively monitoring order flow, identifying, and escalating trade discrepancies, resolving trading and exchange-related disputes, and providing key external client support. To be effective, you will work closely with Custody Operations, Technology Support, Relationship Managers and Client Service Managers to ensure understanding of client trading and operational needs as well and drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the team, sharing best practices and driving successful results.The Expertise and Skills we’re looking for<ul><li>Bachelor's Degree preferred</li><li>5+ years of trade &amp; post trade execution support &amp; knowledge of trading and industry practices/tools</li><li>In depth knowledge of front to back trade lifecycle</li><li>Daily workflow management experience in setting shifts and ensuring work is completed within SLA</li><li>Strong attention to detail and experience in reviewing others work</li><li>Experience and demonstration of working within a procedure and controls operational environment – familiar with audit process</li><li>Strong process management &amp; decision-making skills</li><li>Prior experience in taking the lead on key projects or initiatives</li><li>Experience in supporting testing in UAT &amp; Production environments</li><li>Knowledge of trading technologies &amp; API/FIX &amp; other trading frameworks</li><li>Deep knowledge of Institutional clients, accounts (e.g. hedge funds)</li><li>Understanding and demonstration of quantitative &amp; analytical skills and experience with associated platforms</li><li>Relationship building skills across teams, business units, and national peers</li><li>Proficient skills in various PC software applications to include Microsoft, Access, Excel, Word, Power point</li><li>Cryptocurrency knowledge an advantage</li><li>Your excellent interpersonal, verbal, and written communication skills</li><li>Your ability to work well on global teams and in fast-paced, cross-collaborative environments</li><li>Your ability to think analytically and deliver solutions to complex challenges and recognize when escalation is required</li><li>Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions</li><li>Your passion for thought leadership in innovation &amp; promotion of change amongst the group</li><li>Your success in navigating and thriving in a dynamic, growing new business</li><li>Your understanding of risk inherent to Institutional trade execution</li></ul>The Value You DeliverAt Fidelity, collaboration isn’t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you’ll deliver are:<ul><li>Coaching and developing a team of associates to deliver an outstanding experience to our clients</li><li>Prioritizing and handling critical issues/exceptions that are received from clients/ business</li><li>Participating in various projects and operational improvement initiatives focused on improving the existing workflow, quality, efficiency and policy &amp; procedures</li><li>Driving high satisfaction, quality, and efficiency for both the client and FDAS</li><li>Delivering superior results quickly and efficiently, utilizing effective time management skills</li><li>Driving innovation through curiosity and comprehensive understanding of business processes and challenges</li></ul>The TeamFidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities and help bring the vision for the future to life.Note: Fidelity is not providing immigration sponsorship for this position<h3></h3><h3>Certifications:</h3><h3></h3><h3>Category:</h3><h3></h3>Investment OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

2 Procurement / Operations Jobs in Salt Lake City, UT, USA