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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role? The Tele Sales and Tele Strategic Expansion (TSE) teams within U.S. SME are creating a new Real Time Analyst role to support driving more purposeful results for the business.As a member of this new team, you will work with local leadership and team members across Phoenix and Sunrise. The team will observe day-to-day production, capacity, and forecasting for nearly 200 front-line colleagues. It is the responsibility of the team to convert plans from SPT and AIM into weekly and daily operational strategies to optimize resources and drive performance for both teams. The Analyst must demonstrate strong collaboration and partnership with multiple functional teams including Tele Sales &amp; TSE Leadership, Learning &amp; Development, Marketing, SME Strategy, SPT, and AIM. Success in this role is measured by identifying capacity gaps and production downtime to convert new acquisitions and signings.The Real Time Analyst will: •&nbsp;&nbsp;&nbsp;&nbsp;Ensure real-time performance (Calls, Talk Time, and Staffing) is analyzed on an interval basis throughout the day and provide recommendations to achieve departmental goals •&nbsp;&nbsp;&nbsp;&nbsp;Negotiate with Leaders, Business Partners and customer facing colleagues (CFCs) regarding scheduling of activities in order to ensure the team is adequately staffed at all times to service customers •&nbsp;&nbsp;&nbsp;&nbsp;Partner with the Leadership team to improve forecast accuracy •&nbsp;&nbsp;&nbsp;&nbsp;Monitor and report on impacts to the business such as total number of dials, average talk time, lead and trigger penetration, expiring Transfer to Digital applications, etc. •&nbsp;&nbsp;&nbsp;&nbsp;Manage &amp; monitor available 'day of' resources (CFC Availability to make calls) to ensure adequate penetration/touch rate •&nbsp;&nbsp;&nbsp;&nbsp;Participate in routine operational meetings with Leaders in order to share trends, challenges, or plans designed to drive performance and goalsQualifications: •&nbsp;&nbsp;&nbsp;&nbsp;Understand and shape the key strategies of the business and translate these into day-to-day operational and production management activities •&nbsp;&nbsp;&nbsp;&nbsp;Strong PC skills, including advanced knowledge of Microsoft Excel, PowerPoint, and Word •&nbsp;&nbsp;&nbsp;&nbsp;Ability to think analytically and strategically and use data to identify / understand trends and then use the data to determine next steps •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work flexible hours based on business needs •&nbsp;&nbsp;&nbsp;&nbsp;Ability to successfully balance high workload demands, quality and performance on a consistent basis •&nbsp;&nbsp;&nbsp;&nbsp;Ability to make quick decisions about operations and team performance and to take risks as necessary •&nbsp;&nbsp;&nbsp;&nbsp;Ability to communicate and influence people at senior levels effectively and without conflict •&nbsp;&nbsp;&nbsp;&nbsp;Gain trust, build relationships and influence leadership teams to foster true partnership •&nbsp;&nbsp;&nbsp;&nbsp;Strong written and verbal communication skillsPreferred: •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree •&nbsp;&nbsp;&nbsp;&nbsp;6 months or more experience in a Contact Center Operations environment •&nbsp;&nbsp;&nbsp;&nbsp;Ability to explain the drivers of current performance levels, their current tracking, calculating their forecasted trends, as well as which levers to pull and when in a real time environment •&nbsp;&nbsp;&nbsp;&nbsp;Strength in accuracy and attention to detail in a high output and fast-paced environment •&nbsp;&nbsp;&nbsp;&nbsp;Highly developed analytical and problem-solving skills – demonstrating thought leadership •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work under pressure; able to manage multiple tasks and changing demands with minimum supervision •&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills to develop and nurture shared ownership in process/project and business goalsSalary Range: $26.20 to $43.87 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Analyst II-Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Tele Sales and Tele Strategic Expansion (TSE) teams within U.S. SME are creating a new Real Time Analyst role to support driving more purposeful results for the business.As a member of this new team, you will work with local leadership and team members across Phoenix and Sunrise. The team will observe day-to-day production, capacity, and forecasting for nearly 200 front-line colleagues. It is the responsibility of the team to convert plans from SPT and AIM into weekly and daily operational strategies in order to optimize resources and drive performance for both teams. The Analyst must demonstrate strong collaboration and partnership with multiple functional teams including Tele Sales &amp; TSE Leadership, Learning &amp; Development, Marketing, SME Strategy, SPT, and AIM. Success in this role is measured by identifying capacity gaps and production downtime to convert new acquisitions and signings.The Real Time Analyst will: •&nbsp;&nbsp;&nbsp;&nbsp;Ensure real-time performance (Calls, Talk Time, and Staffing) is analyzed on an interval basis throughout the day and provide recommendations to achieve departmental goals •&nbsp;&nbsp;&nbsp;&nbsp;Negotiate with Leaders, Business Partners and customer facing colleagues (CFCs) regarding scheduling of activities in order to ensure the team is adequately staffed at all times to service customers •&nbsp;&nbsp;&nbsp;&nbsp;Partner with the Leadership team to improve forecast accuracy •&nbsp;&nbsp;&nbsp;&nbsp;Monitor and report on impacts to the business such as total number of dials, average talk time, lead and trigger penetration, expiring Transfer to Digital applications, etc. •&nbsp;&nbsp;&nbsp;&nbsp;Manage &amp; monitor available 'day of' resources (CFC Availability to make calls) to ensure adequate penetration/touch rate •&nbsp;&nbsp;&nbsp;&nbsp;Participate in routine operational meetings with Leaders in order to share trends, challenges, or plans designed to drive performance and goalsQualifications: •&nbsp;&nbsp;&nbsp;&nbsp;Understand and shape the key strategies of the business and translate these into day-to-day operational and production management activities •&nbsp;&nbsp;&nbsp;&nbsp;Strong PC skills, including advanced knowledge of Microsoft Excel, PowerPoint, and Word •&nbsp;&nbsp;&nbsp;&nbsp;Ability to think analytically and strategically and use data to identify / understand trends and then use the data to determine next steps •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work flexible hours based on business needs •&nbsp;&nbsp;&nbsp;&nbsp;Ability to successfully balance high workload demands, quality and performance on a consistent basis •&nbsp;&nbsp;&nbsp;&nbsp;Ability to make quick decisions about operations and team performance and to take risks as necessary •&nbsp;&nbsp;&nbsp;&nbsp;Ability to communicate and influence people at senior levels effectively and without conflict •&nbsp;&nbsp;&nbsp;&nbsp;Gain trust, build relationships and influence leadership teams to foster true partnership •&nbsp;&nbsp;&nbsp;&nbsp;Strong written and verbal communication skillsPreferred: •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree •&nbsp;&nbsp;&nbsp;&nbsp;6 months or more experience in a Contact Center Operations environment •&nbsp;&nbsp;&nbsp;&nbsp;Ability to explain the drivers of current performance levels, their current tracking, calculating their forecasted trends, as well as which levers to pull and when in a real time environment •&nbsp;&nbsp;&nbsp;&nbsp;Strength in accuracy and attention to detail in a high output and fast-paced environment •&nbsp;&nbsp;&nbsp;&nbsp;Highly developed analytical and problem-solving skills – demonstrating thought leadership •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work under pressure; able to manage multiple tasks and changing demands with minimum supervision •&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills to develop and nurture shared ownership in process/project and business goalsSalary Range: $26.20 to $43.87 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) offers powerful backing and financial support to business clients of all sizes. The GCS Small Business Marketing team strives to provide our customers with the world’s best customer experience every day to ensure that we are essential partners to our clients and win the full share of their business.The Strategic Growth &amp; Insights team within the Small Business Customer Growth Marketing team develops integrated marketing strategies across channels delivering customer value through meaningful interactions at every touch point to drive deepened relationships and long-term engagement amongst our existing customers.&nbsp;This Manager will lead the lend marketing strategy for our offers/treatments that drive lend across channels (e.g. promo pricing, line, etc.). They will act as the primary partner and point of contact in a heavily matrixed working model with analytics, pricing, risk, legal &amp; compliance, and the broader customer marketing teams. This person will provide strategic oversight of the program across multiple channels using data-driven insights to grow the adoption and better meet the needs of our small business customers.Responsibilities include:<ul><li>Develop integrated marketing strategies for our proven lending treatments, ensuring consistent approaches taken across channels, with a focus on driving conversions and revenue</li><li>Serve as primary marketing point of contact for stakeholders across channel marketing teams, analytics, risk, pricing, product to create consistencies, brainstorm growth levers, ensure input &amp; alignment</li><li>Collaborate closely with Pricing, Product, Risk, and Analytics on segmentation &amp; targeting as well as promotional pricing strategy</li><li>Work to understand portfolio strategies and customer behavior to identify and address opportunities to support and grow the programs</li><li>Partner with GCO and Compliance to ensure customer-first experiences</li><li>Manage customer and program insights and share best practices across digital, dialogic, and direct marketing channels</li></ul>Minimum Qualifications:<ul><li>Self-starter with strong problem-solving skills who can work independently, as well as within a team</li><li>Data driven, strategic thinker with a growth mindset and track record of developing customer first marketing strategies that unlock growth</li><li>Exceptional project management skills and attention to detail; able to juggle multiple priorities, meet tight deadlines, and operate effectively and compliantly&nbsp;</li><li>Exceptional relationship skills – a person who proactively collaborates, seeks input, and understands others’ goals to bring out the best for the business</li><li>Highly effective communicator with strong interpersonal, oral, and written communication skills</li><li>Results driver with exceptional sense of accountability and ownership</li><li>Robust analytical skills: Has the ability to draw insights and into an actionable recommendation to drive results, challenge the status quo, and promote innovation&nbsp;</li><li>Positive energy and enthusiasm with a “can-do” attitude and someone who wants to have fun!</li><li>Minimum 3-5 years of relevant work experience</li></ul>Preferred Qualifications:<ul><li>Positive energy and enthusiasm with a “can-do” attitude and someone who wants to have fun!</li><li>Performance marketing experience preferred</li></ul>This role may be considered at the "Senior Manager" level based on candidate experience and organizational needs.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Marketing; Lending Treatment Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Supply Management (GSM) is responsible for helping Amex enhance the purchasing power of over $11B annual third party spend. We provide strategic consultation to the business and provide end-to-end procurement services. We improve the purchasing power of the Company to drive the best value from our supplier base which then frees up investment capacity for the Blue Box. GSM, together with our business partners, manages the supplier strategy for the Company, identifying and on-boarding new suppliers, realizing significant cost saves in addition to revenue generation relating to working with Global Commercial Services and Global Merchant Services to increase billings and merchant coverage and ensuring optimal user experience for Amex colleagues and suppliers.Strategic Sourcing and Business Enablement (SS&amp;BE) is responsible for helping Amex enhance its purchasing power with third parties, of which $3B is for Technology category. The role of Category Director – Technology is expected to lead best in class Category Management in pursuit of developing global category plans to support business unit and enterprise objectives bringing the best expertise, quality, and innovations to American Express through our third-party relationships. The role has oversight and responsibility for leading Technology Strategy planning and negotiations for Technology categories such as Infrastructure, Software as a Service and IT Labor.Key Responsibilities but not limited to:<ul><li>Develop global category management plans to meet business objectives, understand spend profiles, develop sourcing strategies, and complete industry benchmarking analysis.</li><li>Establish and maintain strong relationships with business partners to understand key business strategies, objectives, priorities and opportunities.</li><li>Prepare presentations and dashboards for internal partners and suppliers to meet enterprise objectives, enhance capabilities, protect the brand, realize saves, influence demand and drive other profit benefits to support growth.</li><li>Initiate and drive strategic activities across the global category that have major impact on revenue and profitability.</li><li>Negotiate key deals and contracts and complete supplier assessments and selections through RFx activities.</li><li>Key contact to senior and executive management and primary Relationship Lead across various business units and categories.</li><li>Partner across SS&amp;BE team to bring global value chain perspective and enterprise mindset to deliver significant value and savings to the enterprise.</li><li>Create a culture of strong critical thinking, financial analytics, external marketplace focus and partner closely with business units to influence and help drive key, strategic business decisions.</li><li>Collaborate with business leaders and the SS&amp;BE Source to Contract team to ensure efficient and effective delivery of contracting activities.</li><li>Cultivate partnerships with internal teams that support execution of the Category Plan and negotiations, including International Category teams, Third-Party Lifecycle Management, Finance, and the General Counsel’s Office to ensure synchronization of priorities to meet shared goals.</li></ul>Minimum Requirements:<ul><li>Understanding of end-to-end procurement process and/or the Technology category is preferred.</li><li>Strong track-record in people leadership – able to mentor, coach and develop immediate team and structure work to effectively prioritize and deliver high-quality output from an inclusive work environment.</li><li>Highly driven to collaborate with colleagues and business partners globally with a passion for enterprise thinking and partnering across multiple levels.</li><li>Excellent people and communication skills, including relationship management, negotiation, influencing, strategizing, planning and presentation.</li><li>Proven track record of data analysis and critical thinking to develop insights and recommendations, as well as developing presentations for senior audiences.</li><li>Ability to manage day-to-day business priorities along with long-term strategic deliverables.</li><li>Passion for using analytics to develop insights and recommendations, solve business challenges, improve customer experience, and drive bottom line results.</li><li>Positive attitude, flexibility, and ability to deal with ambiguity and rapid change.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Masters Degree preferred&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Purchasing

Operations Lead - Payment Center <h4>Company Summary</h4>Come join one of America’s fastest growing insurance companies with a stable history of 175 years.&nbsp; At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth.&nbsp; As a mission-driven business, our promises are as important as the products we sell.&nbsp; We encourage our associates to live our values: Do Good. Be Good. Make Good. Our mission extends beyond the insurance and annuities policies that we sell.&nbsp; Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.We invite you to explore what we have to offer and to join our cause.<h4>Role Summary</h4><h5>The Operations Lead plays a key role in After Issue Services by promoting a seamless service experience for both internal and external customers. The Operations Lead will help the team succeed in meeting production, quality, and customer service goals. This role is highly customer-facing and frequently communicates with agents, customers, as well as internal teammates across operations. A successful candidate has mastery with processes and procedures and can explain the why behind what we do. This role involves resolving complex escalations; engaging, motivating, and coaching team members for improvement; and utilizing relationships to address issues efficiently. The Operations Lead models urgency, quality and caring curiosity to aid the team in achieving goals and resolving field concerns and demands.</h5><h4>Essential Duties and Responsibilities</h4><ul><li>Collaborates with leadership and other internal &amp; external stakeholders to achieve goals of the team, including production and quality goals while ensuring a positive team dynamic.</li><li>Maintains foundational knowledge and understanding of daily processing (e.g. business systems, best practices, product knowledge, etc.). Continuously seeks means by which to improve processing times while maintaining quality and service expectations.&nbsp;</li><li>Mentors and teaches others regarding internal work processes and opportunities to gain efficiencies and drive change for positive upstream and downstream impact. Teaches others team members how to be successful in their daily production.</li><li>Identifies gaps in internal processes and partners with stakeholders to implement, communicate and document changes to drive consistency and a positive customer experience across the organization.</li><li>Works closely with manager (and workflow coordinator, as applicable) to assess team metrics and determine urgency and priorities. Assigns tasks and training to team members to ensure production needs are consistently met.</li><li>Works with Team Manager (and others) to resolve complex escalations, and keeps key stakeholders informed, when necessary.</li></ul><h5>Minimum Qualifications</h5><ul><li>High School Diploma.</li><li>3-5 years of relevant work experience</li><li>Life insurance and/or Annuity industry experience required</li><li>Manages ambiguity</li><li>Demonstrates emotional intelligence and interpersonal savvy</li><li>Elevates others</li><li>Collaborates</li><li>Manages complexity and problem solving</li><li>Business insights</li><li>Resourcefulness</li><li>All other duties as assigned</li></ul>Work Arrangements: This position currently offers an onsite hybrid work schedule, with the expectation that you will be in the office for our core days.&nbsp; Our current onsite core days are Tuesday, Wednesday, and Thursday.&nbsp; The work schedule type and core days are subject to change with advance notification and manager discretion.<h5>Preferred Qualifications</h5><ul><li>Bachelor’s Degree</li><li>Experience in financial services including banking or asset management</li></ul><h6>The base compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package, which includes a 401(k) retirement plan match, medical, dental, and vision insurance, paid holidays, and a generous paid time off plan, as well as other benefits.</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Operations Lead - Payment Center

Position Title: Operations Coordinator Location: Miami, FL Full Time/Part Time: Full time Req ID: R346-2025 Description: We are seeking an Operations Coordinator to assist and support the General Manager with the day-to-day management of their lifestyle properties. Primary focus is related to administrative functions and tenant / vendor relations including, but not limited to the following: collection of vendor bids and preparation of contracts related to repairs, maintenance and Capital Improvement projects; review and coding of all vendor invoices; coding and processing of all Job Cost related documents; re-class of expenses; coordination of vendor work, annual inspections (ex. Fire systems, alarm systems, backflows etc.), open &amp; close of utility accounts; vacancy cleanouts and vacancy profiles; assist Property Manager in maintaining Emergency Response Plans for each site, including current contact information for all “first responders”, tenants, utilities, etc.; assist Property Manager with the preparation of annual budgets; coordination of travel and expense reports;Daily review and response to cases logged in Kimco’s Customer Service platform; issue work orders to vendors and follow-up to ensure work orders have been completed; maintain a Best-In-Class relationship with tenants via verbal and written communications.Requirements:<ul><li>Background in retail commercial real estate </li><li>At least two years of experience in a fast-paced corporate setting </li><li>Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Access)</li><li>Bachelor's degree or equivalent, relevant working experience</li><li>Prior administrative experience</li></ul>Kimco Realty is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity or Expression. About Us: Kimco's mission is to create destinations for everyday living that inspire a sense of community and deliver value to our many stakeholders. Kimco Realty® (NYSE: KIM) is a real estate investment trust (REIT) and leading owner and operator of high-quality, open-air, grocery-anchored shopping centers and mixed-use properties in the United States. The company’s portfolio is strategically concentrated in the first-ring suburbs of the top major metropolitan markets, including high-barrier-to-entry coastal markets and Sun Belt cities. Its tenant mix is focused on essential, necessity-based goods and services that drive multiple shopping trips per week. Publicly traded on the NYSE since 1991 and included in the S&amp;P 500 Index, the company has specialized in shopping center ownership, management, acquisitions, and value-enhancing redevelopment activities for more than 65 years. With a proven commitment to corporate responsibility, Kimco Realty is a recognized industry leader in this area. As of June 30, 2025, the company owned interests in 566 U.S. shopping centers and mixed-use assets comprising 101 million square feet of gross leasable space. PI279100845

Kimco Realty Corporation

Operations Coordinator

AIRPORT OPERATIONS SPECIALIST IIOakland, CASalary: $8,624 - $10,683/monthYour Port. Your Community. Your Career.When you join the Port of Oakland, you become part of a proud local legacy, an organization that touches virtually every resident with its services and programs. The Port of Oakland oversees the Oakland seaport, Oakland San Francisco Bay Airport (“OAK”), and 20 miles of waterfront. The Oakland seaport is one of the top ten busiest container ports in the U.S.; OAK is one of three major commercial airports serving the nine-county San Francisco Bay Area, offering over 300 daily passenger and cargo flights; and the Port’s real estate includes commercial developments such as Jack London Square and hundreds of acres of public parks and conservation areas.&nbsp;The Port of Oakland is currently recruiting for two positions of Airport Operations Specialist II. One position is in Airside Operations and the other is in Aviation Security. Under general supervision, the incumbents perform work involving a variety of airport operations duties related to compliance, enforcement and customer service-related functions essential to the 24hr operation of an international airport. The classification’s scope of work includes airfield, airside and landside operations in support of airside inspections, gate management, terminal operations, parking and ground transportation, general aviation, aircraft basing, aviation security, ID badge/access control programs, as well as other airside and landside functions. This classification may be required to rotate between various assignments in the areas referenced above. Typical duties may include, but are not limited to the following:OPERATIONS&nbsp;<ul><li>Performs inspection, administrative, training and communications duties.&nbsp;</li><li>Performs airside and landside inspections and related duties under the general supervision of the Airport Duty Manager; initiates corrective action for non-compliant issues; and applies applicable local/State/federal regulations to airfield and security related duties.</li><li>As necessary to ensure the continuity of operations and/or ensure the safety and security of the Airport, may perform duties of the Specialist I position.</li><li>Responds to medical calls and issues throughout the Airport campus.</li><li>Coordinates activities related to airport emergencies with Airport Operations Supervisor and/or other airport staff; follows established procedures in emergency situations, notifying law enforcement or other appropriate personnel.</li><li>May assign, monitor, and review the work of Airport Operations Specialist I staff; provide input to Airport Operations Supervisors during the performance evaluation process of Airport Operations Specialist I staff.</li><li>Provides input into the development of goals, standards and work procedures for the unit; identifies, recommends and provides training to staff in work procedures and related equipment.</li><li>Assists staff with airfield, terminal, landside, and security functions and projects; may support EOC functions.</li><li>Provides Airport Duty Manager with information from gate management system and performs gate changes in the system.</li><li>Oversees and executes certain programs related to airport operations, including, but not limited to wildlife management, safety awareness, safety enforcement, ground transportation management and enforcement, and tenant outreach.</li><li>Performs and may provide lead direction over AOS I staff who assist with inspections and enforcement of Airport ground transportation/parking operations rules and regulations; provides input in the formal performance evaluations for the AOS I staff.</li><li>May conduct vehicle inspections of taxi cabs, limousines and other ground transportation operators for mechanical and safety conditions, and regulatory compliance.&nbsp;</li><li>Facilitates and coordinates placement of all portable restrooms as needed.</li><li>Facilitates and coordinates signage for terminals, roadways, curbsides and parking lots with appropriate department heads and signage vendors.&nbsp; &nbsp;</li><li>Leads vehicle inspections activities of taxicabs, limousines, door-to-door shuttles and airport buses for mechanical condition and regulatory compliance.</li><li>Answers inquiries and customer complaints from the public regarding ground transportation, parking lot operations, parking regulations and traffic concerns and citations.</li><li>Issues citations in accordance with City of Oakland traffic codes and ordinances throughout the airport, including parking lots.</li><li>Assists in processing ground transportation applications and parking permits, schedules appointments, mails applications and files applications.</li><li>Logs, sorts and files all citations daily.</li><li>Sells or distributes ground transportation-related medium, materials, and permits.</li><li>Updates and purges computerized ground transportation files, airport parking files and automatic vehicle identification (AVI) system data as needed.</li><li>Assists the Ground Transportation &amp; Parking Operations staff in preparing billing for payment for the Airport parking lot services, parking shuttle and security services.</li><li>May represent Supervisors or Superintendents at meetings.</li><li>Performs other duties as assigned.</li></ul>SECURITY<ul><li>Establishes and maintains work methods and procedures to enhance customer service and improve daily operations; trains and reviews the work of staff for conformance to operating procedures and policy; implements and oversees scheduling and adequate weekly telephone and counter coverage.</li><li>Responds to questions from staff and resolves technical problems; reviews data and reports generated by staff for accuracy and integrity and conducts follow-up actions to correct data discrepancies and other problems; checks to make sure forms and processed correctly and are in proper format; ensures that processing actions permit access only to authorized individuals.</li><li>Greets walk-in and telephone customers and gives out information regarding the identification program, the vehicle ramp permit program, and parking permits; explains TSA and Airport rules and regulations; interprets Port policy and procedures; assists customers to complete appropriate forms for specified requests; resolves information and documentation discrepancies with customer.</li><li>Types memos, letters, and confidential information, statistical data, etc., when required.</li><li>May be required to utilize new security technologies (tools, software, programs, etc);&nbsp;Performs research and/or data gathering activities; analyzes and interprets data collected and prepares periodic or special reports based on conclusions.</li><li>Preforms Quality Assurance and Quality Control&nbsp;(QA/QC) for the processing of all applicant information and staff data entry.</li><li>Assists with training and exercises (drills).</li><li>When necessary, attends meetings in lieu of the Airport Security/ID Supervisor; may act for Airport Security/ID Supervisor for limited durations (less than 3 weeks).</li><li>Participates with security operations, access control system diagnostics (hardware and software) and field inspections; and performs Quality Assurance and Quality Control&nbsp;(QA/QC) for the processing of all applicant information and staff data entry.</li><li>May perform or lead security-related field work.&nbsp;</li></ul> Minimum Qualifications:Education and Experience: The minimum requirements include graduation from an accredited college or university, with a Bachelor’s degree in aviation or a related degree plus one year of airport operations experience; OR an Associate’s degree plus two (2) years of airport operations experience OR four (4) years of airport operations experience of which includes one of the following areas: Airside, Landside, Security or Ground Transportation/Parking Operations.Licenses: Must possess a California Class C Driver's License at the time of employment and for the duration of appointment.Additional Requirements: This classification requires each incumbent to successfully complete a Transportation Security Administration (TSA) background check, which will include a fingerprint-based Criminal History Records Check (CHRC) and a Security Threat Assessment (STA), prior to being considered for this position.&nbsp;In addition, the incumbent in this position will be required to complete and pass a U.S. Customs Airport Security Program Check (19CFR122.182). This status must be maintained for the duration of employment at the Airport.&nbsp;Must be willing to perform shift work on a 24-hour basis including weekends and holidays. Must be willing to wear a uniform. The Port’s compensation and benefit program ranks among the best in the region for public jurisdictions and is designed to reward performance and promote a balanced lifestyle, both at the workplace and away from the workplace, for our employees and their families. The Port is committed to the health and well-being of its employees and has been recognized as a FIT-Friendly Employer by the American Heart Association. We offer a comprehensive benefit package, including medical, dental, vision, life insurance, 457 plan and paid leave.&nbsp;The Port offers retiree medical benefits for employees and dependents after 10 years of CALPERS service (including 5 years at the Port). &nbsp;To apply for this exceptional opportunity or obtain more details, please visit&nbsp;<a href="https://www.portofoakland.com/business/job-center/" target="_blank">https://www.portofoakland.com/business/job-center/</a>. Apply by November 14, 2025 at 5:00 pm.

Port of Oakland

Spin Recruitment Advertising on behalf of City of Oakland

AIRPORT OPERATIONS SPECIALIST II

Join the Clean Energy RevolutionBecome&nbsp;a&nbsp;Strategic PlanningSenior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll establish various governance frameworks and roadmaps for Maintenance &amp; Inspection programs to effectively improve and manage governance responsibilities.As a Strategic Planning Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Supports the development of critical regulatory and legislative initiatives to facilitate the execution of the strategic plan</li><li>Identifies system risks and evaluates risk reduction benefits of proposed mitigation strategy projects in the capital investment strategy</li><li>Leads the development and management of Asset strategies for programmatic investment decisions</li><li>Evaluates SCE's enterprise level risks and provides suitable mitigation options to senior management</li><li>Provides strategic and regulatory analysis for the company, specifically including competitive positioning, price forecasting, financial analytics, and regulatory planning scenario evaluations</li><li>Provides analyses, evaluation and management recommendations on key strategic initiatives</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Ten or more years of experience in strategic planning, setting strategies at the department or organization level.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in engineering, Business, or related field</li><li>Proficiency with Microsoft Access, Excel, Word, and PowerPoint</li><li>Broad knowledge of SCE Maintenance &amp; Inspections Programs and manuals (Distribution Maintenance &amp; Inspection Program – DIMP, Transmission Inspection &amp; Maintenance Program – TIMP, and Maintenance Inspection Manual – MIM)</li><li>Broad knowledge of CPUC rules and regulations (CPUC General Order 95, 128, 165, 174 etc.)</li><li>Exceptional communication skills and ability to adjust/tailor messaging with the appropriate audience, including executive leadership</li><li>Ability to integrate work across relevant areas, develop the business and services to improve customer happiness and efficiency, lead risks and safety appropriately, develop and execute business plans, manage information, and provide outstanding service to internal and external customers</li></ul>Additional Information&nbsp;<ul><li>This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>The primary work location for this position is Pomona, CA (PIV3).&nbsp; However, the successful candidate may also be asked to work for an extended amount of time at (alternate work location).</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Strategic Planning Senior Advisor

Join the Clean Energy RevolutionBecome a Planning Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for ensuring team output meets quality standards, providing mentorship and training, and designing or contributing to the success of large-scale projects. As a&nbsp;Planning Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Supports the company's electrical Transmission, Sub Transmission, and Distribution system by developing and designing plans, identifying necessary resources and providing cost estimates and options for the construction of said facilities</li><li>Coordinates tasks with other internal staff to ensure projects were completed correctly and on time, while meeting industry design standards and safety regulations</li><li>Oversees the environmental permitting and planning efforts of government, internal, and privately owned infrastructure projects</li><li>Provides direction and support, assessing and managing the workload and performance of the team, providing training when necessary. Reviews design contractor job packets and also checks peer designs</li><li>Identifies system and field risks and evaluates risk reduction benefit of proposed mitigation projects</li><li>Provides design engineering, cost estimates, and project management activities for overhead and underground, transmission, sub- transmission, and distribution systems. Will manage these elements from project inception to project closing. Ensures project operating dates and or compliance due dates are actively monitored and met. Monitors, forecasts, schedules and stays within allocated division budget</li><li>Leads the review of planning and system performance studies for compliance with prevailing standards and criteria </li><li>Leads environmental planning and permitting work with a multi-disciplinary team throughout the life cycle of a project. Serve as the single point of contact for Operations through the Construction phase of your projects. Provide support to Operations for maintenance related projects.</li><li>Creates and maintains integral system circuit mapping for both overhead and underground facilities</li><li>Performs field inspections to gather data relevant to the planning and development review process and to verify that planning development projects comply with approved plans. Manage the digital and geospacial records of our Transmission, Sub Transmission, and Distribution assets to ensure accuracy and timely reporting to other internal groups and outside agencies</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Five or more years of experience performing electrical utility distribution service planning.</li><li>Possess a valid Class C Driver's License.</li></ul>Preferred Qualifications<ul><li>Experience applying engineering principles, construction standards, and industry practices in electric distribution design.</li><li>Experience with CAD based design tools.</li><li>Experience determining scope of work, method of service, and construction methods for overhead and underground facilities.</li><li>Experience preparing and reviewing distribution work orders or construction plans.</li><li>Experience analyzing or designing engineered civil or electrical drawings.</li><li>Experience managing multiple projects, prioritizing work, shifting priorities to meet deadlines with minimal supervision.</li><li>Experience providing guidance, direction, or training to staff or peers.</li><li>Experience serving as a project leader for the design and implementation of design projects, as well as planning, influencing, anticipating, and communicating conditions, trends and corrective actions in operational areas.</li><li>Able to drive, traverse on uneven surfaces, occasionally lift up to 40 lbs., sit/stand for extended periods of time, work in various weather conditions.</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. </li><li>Position will require up to&nbsp;40% traveling and being out in the field throughout the SCE service territory.&nbsp;</li><li>This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.</li><li>Relocation does not apply to this position.</li><li>As of July 1, 2025, this position falls within the representation of ESC Local 20. As the company and the union work towards a collective bargaining agreement, please note that the conditions of employment listed on this job posting may be impacted depending on the results of bargaining.</li></ul>Testing&nbsp;<ul><li>This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our&nbsp;Information Guides&nbsp;for the following tests: (EEI TECH (Test #5107)).&nbsp; Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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