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Job Title Facilities Maintenance Supervisor Requisition Number RE52928 Working Title Department Name 3CP26:Campus Maintenance Central Work Location Lexington, KY Grade Level 45 Salary Range $22.73-37.50/hour Type of Position Staff Position Time Status Full-Time Required Education BA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 5 yrs Required License/Registration/Certification None Physical Requirements Lifting, pushing, and/or pulling objects up to and possibly over 50lbs; Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion. May be exposed to loud noises, fumes, confined spaces, and/or weather/temperature extremes while on a job-site(s) or traveling to/from various job sites. Shift 7:30 am – 4:15 pm (Monday – Friday) Hours of work and task assignments may vary dependent upon situational factors; crisis management; and/or weather-related factors requiring night(s), weekend(s), and holiday(s) response. Job Summary Directly reporting to the Facilities Maintenance Manager, this position oversees maintenance service and repairs in the areas of plumbing, carpentry, painting, plastering, machine, electrical, and HVAC servicing for University Campus buildings and facilities; Oversees servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles; Plans, organizes, sequences, schedules, and assigns daily maintenance workload based on work priority, quantity of equipment, and skill of personnel; Inspects equipment, structures, or materials to identify the cause of errors, problems, or defects as needed; Collaborates with maintenance technicians to generate and update daily work orders in SAP, ensuring accurate and complete information; Generates and distributes PMs, including lockout/tag-out sheets; Closes daily work orders by documenting accurate information of work performed, time to perform, parts used, equipment work was performed on, editing PM tasks, etc.; Coordinates emergency work and removes barriers for technicians; Follows-up with daily work through walks on job sites, inspection, testing, or measuring completed work to verify conformance to standards or repair requirements; Analyses information, uses logic, and develops new ideas and answers to address work-related problems; Interprets blueprints, specifications, or diagrams to plan, inform or develop work procedures or activities; and ensures performance of skilled repair or maintenance operations for 24/7 plant maintenance coverage and support. In addition, this position directly supervises assigned maintenance technician staff; proactively and regularly initiates contact with customers and clients; and ensures the highest quality standards and compliance with all federal and state regulations. Skills / Knowledge / Abilities MS Windows/Office/Project; SAP; KRONOS Minimum of five (5) years related facilities healthcare maintenance including knowledge of machines and tools, their designs, uses, and repair — Preferred Knowledge of building and construction materials, methods, technical plans, blueprints, and drawings — Preferred Certified Healthcare Facility Manager or Certified Facility Manager — Preferred Does this position have supervisory responsibilities? Yes Preferred Education/Experience Bachelor’s Degree in a related technical field — Preferred Bachelor’s Degree + 5 Years — Preferred Associate’s Degree + 7 Years Driver’s License — Preferred Deadline to Apply 02/08/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Facilities Maintenance Supervisor

Job Title Grounds Supervisor Requisition Number RE52893 Working Title Department Name 3CP07:Phys Plt-Grounds Services Work Location Lexington, KY Grade Level 42 Salary Range $17.41-27.87/hour Type of Position Staff Position Time Status Full-Time Required Education AA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 5 yrs Required License/Registration/Certification None. Physical Requirements Lifting, pushing, and/or pulling objects up to 50lbs; Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive Motion. May work at various locations on the University Campus and transport materials and/or equipment to/from such locations. May be exposed to elements of weather and temperature extremes while on-the-job as well as when traveling to/from job site(s). Shift 7:00am – 3:45pm (Monday – Friday)Hours of work may vary dependent upon situational factors, emergencies, and crisis management requiring night(s), weekend(s), and holiday(s) response. Job Summary Reporting to the Grounds Manager, this position oversees sustainable grounds maintenance and landscaping for the University of Kentucky – Lexington Campus; Leads in a manner consistent with the best in environmental and sustainable practices; Collaborates in the development and implementation of the Campus Landscape Plan; Ensures the safe function and aesthetic standard of an urban campus with extensive turf areas; Demonstrates knowledge of Central Kentucky plant selection, landscape design. and horticulture; Coordinates work with contractors and vendors, as required; Ensures lawns, gardens, athletic areas, and plant displays are attractive and healthy; Coordinates grounds maintenance and landscape staff who mow lawns, irrigate planting beds, plant and spray, trim shrubs and hedges, eradicate weeds, clear sidewalks, drives, and parking areas, remove rubbish, control insects, operate greenhouses, and perform other outdoor maintenance tasks; Performs regular daily inspections of assigned grounds and facilities; Develops and implements a system whereby staff, students, and visitors can report needs for repair or other consideration; Ensures a beautiful, safe, and welcoming campus for all users, throughout the year. In addition, The Grounds Supervisor directly supervises assigned Grounds staff in all aspects of grounds, landscape, and turf maintenance providing sufficient coverage for facilities operations; Encourages staff to maintain personally challenging achievement goals and to exert effort toward mastering tasks; Proactively assists direct reports in reaching and obtaining their goals and objectives; Promotes teamwork and a positive work environment; Monitors cost center allocations; obtains and reviews relevant cost information, constraints, compliance to ensure overall quality, and cost containment; Models and promotes excellent customer service for internal and external customers; Demonstrates a Safety First Commitment; and Ensures safe, reliable, and efficient operations. Skills / Knowledge / Abilities MS Windows/Office; SAP; and KRONOS. Demonstrated experience in environmental and sustainable grounds and landscape maintenance; Knowledge of the safe function and aesthetic standard of an urban campus with extensive turf areas; Snow removal; Turfgrass; Irrigation; Basic mechanical aptitude; and Operation of grounds maintenance equipment. Does this position have supervisory responsibilities? Yes Preferred Education/Experience High School + 7 Years Technical Diploma + 6 Years Associate’s Degree + 5 Years Valid Kentucky Driver’s License preferred KY Commercial Pesticide Applicator’s License — preferred (or the ability to obtain within one year of employment). Professional Grounds Technician (CGT) — Highly Preferred Deadline to Apply 02/08/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Grounds Supervisor

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Senior Manager of Detection Operations is responsible for the daily execution of the IFCOE’s Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff.&nbsp; The Senior Manager will be responsible for Identifying reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture.Key Responsibilities:<ul><li>Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals.</li><li>Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths</li><li>Prepare clear and well documented alert summaries and supporting materials for referral to investigations</li><li>Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards</li><li>Identify trends, patterns, or emerging risks related to internal fraud or misconduct</li><li>Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts</li><li>Ensure strict confidentiality and objectivity when handling sensitive colleague related matters</li><li>Support continuous improvement of fraud detection and referral processes</li><li>Ensure operational coverage, service level adherence and timely escalation of high-risk incidents</li><li>Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems</li><li>Contribute to reporting on detection effectiveness and operational performance</li><li>Partner with investigations on case referrals and feedback loops to refine detection quality</li></ul>Desired Leadership Characteristics:<ul><li>Calm and decisive under pressure.</li><li>Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues</li><li>Initiative and bias for action and for getting things done</li><li>Proven ability in extending and maintaining strong relationships in a complex multi-national corporation</li><li>Strong problem solver with the ability to use analytical methods to affect change</li><li>Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment</li></ul>Preferred Qualifications<ul><li>10+ years of experience in fraud operations, monitoring, or security operations,</li><li>Deep understanding of fraud monitoring tools, insider threat detection and case management systems</li><li>Strong knowledge of internal fraud typologies and insider risk behaviors</li><li>Proven track record of managing global operations teams</li><li>Strong collaborations skills with Technology, CEG, Legal and risk oversight functions</li><li>Experience with operational KPIs, back-office case and SLA management, and executive reporting</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

American Express

Senior Manager, Detection Operations, Internal Fraud

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the business analytics and decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control.The Senior Manager, Performance &amp; Insights will focus on partnering with the U.S SME (Small &amp; Medium Enterprise) Field Sales organization. They will be a key thought partner to the Field Sales Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The Senior Manager will also play a key role in identifying, optimizing, and implementing channel integration initiatives across US SME. They will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness &amp; Governance, Finance, SABE and other supporting teams.The ideal candidate has familiarity with sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment.How will you make an impact in this role?&nbsp;<ul><li>Thought Leadership: Focus on strategic thought leadership, including managing Sales teams portfolio strategy, goal setting methodology, incentive strategy, rules of engagement (ROE), and assess effectiveness against business objectives</li><li>Multi-Disciplinary Leadership:&nbsp;Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes</li><li>Superb Communicator:&nbsp;Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization</li><li>Stakeholder Management: Build strong relationships with US SME Field Sales teams to understand business objectives and challenges in order to become a trusted partner</li><li>Strong Analytical Skills:&nbsp;Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have working knowledge of Excel and SQL encompassing data manipulation and financial modeling techniques</li><li>Strategic Mentality:&nbsp;Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance</li><li>Results Driven:&nbsp;High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change</li><li>Outside the Box Thinking:&nbsp;Challenge status quo, innovate, and harbor strong curiosity</li></ul>Minimum Qualifications:<ul><li>Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges</li><li>Strategic Thinking:&nbsp; Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Commercial business and Field Sales organization. Excellent analytical and problem-solving skills</li><li>Customer Management:&nbsp;&nbsp;Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills</li><li>Results Oriented: Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.</li><li>Data Analytics: Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data</li><li>Communication and Documentation: Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation)</li><li>Strong work ethic with a will-to-win attitude!</li><li>3+ years of relevant work experience</li><li>Bachelor's degree in business, quantitative analysis or related fields</li></ul>Preferred Qualifications:<ul><li>Proficiency in SQL, Python, Tableau and other analytical tools</li><li>Experience with statistical analysis</li><li>Master's Degree in a quantitative discipline</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Sales Analytics & Strategic Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The U.S. Small Business and Middle Market segment is the largest GCS customer segment with strong growth momentum and remains a key area of investment and focus.The Middle Market Demand Generation team sits within Managed Marketing &amp; Prospect in GCS. The team is essential to the U.S. SME Sales &amp; Marketing engine, warming and delivering high-intent leads to create new and expand existing customer relationships.This Senior Analyst role will be responsible for the end to end strategy, development, and execution of digital marketing assets for the Corporate Middle Market prospect audience. These marketing assets will drive demand, awareness, and ultimately leads and conversions for Amex Commercial products.Key Responsibilities:<ul><li>Lead the E2E creative strategy from ideation to launch for omnichannel digital marketing campaigns to drive awareness and demand for the Corporate Card Program</li><li>Conduct market and competitive research to understand leading and innovative practices in B2B digital marketing and integrate them into US SME strategies to drive product demand</li><li>Manage relationships with external creative agencies and develop effective, comprehensive creative briefs</li><li>Partner closely with media agencies to determine optimal channels, timing and placements for initiatives &nbsp;</li><li>Monitor campaign performance and utilize insights and learnings to inform future campaigns</li><li>Partner closely with key stakeholders, both internal and external, to ensure alignment with marketing materials and that campaigns support broader business objectives</li><li>Drive campaign roadmap, test &amp; learn plans, and optimizations of marketing collateral for continuous performance improvement</li><li>Oversee a Marketing Operations Analyst(s) responsible for the legal review process</li><li>Execute marketing assets in partnership with operations analysts &amp; Compliance partners to gain legal approval through a thorough review process</li></ul>Minimum Qualifications:<ul><li>2+ years of B2B and/or digital marketing experience</li><li>Creative problem solver with a passion for challenging the status quo</li><li>Strategic thinker – ability to ask the right questions and use data to develop winning, profitable strategies</li><li>Digital/performance marketing expertise; ability to build campaigns that connect with audience segments and motivate actions</li><li>Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously</li><li>Paid Media and/or Email channel experience and excitement – experience developing creative across multiple digital platforms, and a passion for introducing new/innovative new ones</li><li>External agency management experience – writing creative briefs and delivering clear actionable feedback</li><li>Strong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partners</li><li>Process-oriented with great attention to detail</li><li>Comfort developing, and being held accountable for, performance targets&nbsp;</li><li>Desire to innovate and try new things!</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst- Corporate Creative Strategy

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Role:Do you love bringing strategic vision to life? Are you excited about driving large-scale business transformation? We are seeking a Senior Manager of Program Strategy &amp; Operations to join the Enterprise Ways of Working (EWOW) team within the American Express Technology Business Enablement (TBE) organization. In this role you will have the opportunity to shape the future of how American Express builds digital products and delivers value to our customers by optimizing our ways of working (WoW) to enable a more dynamic investment planning approach that is tailored to the different types of Tech work at Amex.&nbsp;&nbsp;This Program Strategy &amp; Operations role will be a critical member of the EWOW team, which is focused on the effort to transform how we plan, invest, and allocate resources through scaling new ways of working across the Enterprise. In addition to program strategy &amp; operations of scaling WoW, the EWOW team also oversees the designing and delivery of the communications and education required to enable colleagues as they adopt new ways of working. Key to the overall program’s success will be the partnerships formed across Technology, Business, Product and Design leaders, as well as portfolio and planning teams, engaging them in the development and implementation of new processes and techniques, as well as the formation and support of the new ways of working to scale across the enterprise.&nbsp;What You’ll Do:The Senior Manager in this role will be an instrumental thought partner in strategic program planning, support the multi-year scaling roadmap, drive regular program operations, and ensure successful implementation and integration of WoW throughout the enterprise. Specifically, this colleague will:&nbsp;<ul><li>Manage the multi-year roadmap and workplan, identifying ideal state, and the strategic plan to achieve it&nbsp;</li><li>Prepare executive-level materials and communications for a variety of forums on a regular basis&nbsp;</li><li>Monitor and evaluate the program’s performance by creating program reporting, analyzing progress, and synthesizing key strategic insights fit for executive-level audience&nbsp;</li><li>Develop WoW program metrics and measures of success to track progress towards aspirational targets&nbsp;</li><li>Integrate new WoW into centralized tooling to enable enterprise-wide adoption and consistent governance&nbsp;</li><li>Identify additional integration points for WoW to seamlessly be incorporated into regular Enterprise processes (i.e., investment planning processes; BU governance forums; policy such as AENB, SDLC; etc.)&nbsp;</li><li>Work closely within and across all business units to manage day-to-day scale-up activities, tracking overall progress, timeline management, and proactively identifying risks and escalating if necessary&nbsp;</li><li>Communicate with cross-functional teams throughout the enterprise to ensure alignment on program milestones and next steps while collaborating effectively and building key relationships&nbsp;&nbsp;</li><li>Maintain and organize centralized document repository for key program materials and resources&nbsp;</li><li>Influence others, often without direct authority, persuading with compelling data, facts, and conclusions&nbsp;</li></ul>Qualifications:<ul><li>Strong strategic thinking problem-solving skills and business acumen&nbsp;</li><li>Background in strategy or management consulting, strategic planning, or portfolio management&nbsp;</li><li>Proven experience in program or project management for large-scale digital or change/transformation initiatives&nbsp;</li><li>Proficient in developing high-quality executive-level presentations and communication materials with an impeccable attention to detail&nbsp;</li><li>Outstanding organizational skills with ability to manage and prioritize multiple deliverables simultaneously&nbsp;</li><li>Strong written and verbal communication skills with the ability to clearly communicate messages to a variety of audiences across functions and levels&nbsp;</li><li>Interpersonal and influencing skills with the ability to build cross-functional relationships&nbsp;</li><li>Proficiency in SharePoint, Confluence, and Microsoft Office Suite&nbsp;</li><li>Bachelor’s degree&nbsp;</li></ul>Differentiators:<ul><li>Experience working with C-suite or executive-level stakeholders&nbsp;</li><li>Familiarity with digital landscape &amp; tech business management, product development lifecycle, and investment planning processes&nbsp;</li><li>Exposure to agile methodologies, working with engineering teams,&nbsp;&nbsp;</li><li>Experience designing operating frameworks, governance models, and new processes supported by tooling&nbsp;</li><li>Self-starter and loves working in a lean, fast-paced, environment with the ability to pivot quickly and navigate ambiguity, forming solutions out of white space&nbsp;</li><li>Prior experience in Tech/FinTech or payments/banking industry&nbsp;</li><li>High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership&nbsp;</li><li>Strong interpersonal skills and executive presence&nbsp;</li><li>MBA or advanced degree in a relevant field&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Program Strategy & Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This role sits within the Colleague Experience Group (CEG) in Business Quality &amp; Operations and reports to the Manager – Strategic Initiatives within the Colleague Data Office.The Data Operations &amp; Enablement Analyst acts as a central point of contact for colleague data requests across CEG and the broader enterprise, enabling efficient, compliant, and transparent delivery of colleague data and insights. The role works closely with data enablement, reporting and analytics, and governance teams to make sure requests are clearly defined, properly prioritized, completed as expected, and handled in line with company standards.In addition to day-to-day request management, this role plays a key part in improving how colleagues access and use data over time. This includes simplifying processes, reducing manual work, and expanding self-service data tools so teams can get what they need more easily. By partnering across teams and following strong governance practices, the analyst helps ensure colleague data is used appropriately while accelerating access to insights for faster, more informed business decisions.The successful candidate will be responsible for:<ul><li>Managing colleague data requests from start to finish, including reviewing requests, setting priorities, assigning work, tracking progress, and closing requests when complete.</li><li>Acting as the main point of contact between data requestors, reporting and analytic teams, data enablement partners, and governance teams to ensure clarity on scope, timelines, and deliverables.</li><li>Maintaining clear and accurate documentation and status communications throughout the full life cycle of each data request.</li><li>Partnering with data governance and risk teams to ensure all data access, handling, and delivery adhere to American Express data standards, privacy requirements, access controls, and enterprise risk policies.</li><li>Monitoring and analyzing operational performance metrics (e.g., request volumes, turnaround times, service levels) to identify trends, risks, and opportunities for continuous improvement.</li><li>Identifying enhancement opportunities regarding how data requests are handled to simply processes, reduce manual steps, and make workflows more efficient.</li><li>Helping automate repeat tasks and supporting the rollout of self-service data tools that allow colleagues to access data more easily without manual effort.</li><li>Supporting training and change efforts to help colleagues understand and consistently use data request processes, tools, and governance practices across Enterprise.</li></ul>Minimum Qualifications<ul><li>Demonstrated experience in data operations, analytics enablement, workflow coordination, or data request management within a regulated or enterprise environment.</li><li>Proven ability to manage end-to-end operational processes with a strong focus on accuracy, timeliness, and compliance.</li><li>Experience analyzing operational metrics and translating insights into process improvements or automation opportunities.</li><li>Strong organizational skills with the ability to manage multiple, concurrent workstreams and shifting priorities.</li><li>Detail-oriented and analytical with a passion for continuous improvement.</li><li>Proactive problem solver who identifies inefficiencies and drives solutions with minimal oversight.</li><li>Intellectual curiosity and willingness to quickly learn AMEX systems, data environments, and cross-functional dependencies.</li><li>Demonstrated “can-do” approach with the ability to operate effectively in ambiguous or unstructured environments, navigating uncertainty with resilience, sound judgment, and a bias toward action.</li><li>Strong customer service orientation with the ability to advocate for requestor needs while aligning to enterprise standards.</li><li>Strong written and verbal communication skills, with the ability to influence and collaborate across technical and non-technical stakeholders.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in Information Systems, Business Analytics, Data Management, Operations Management, or a related field.</li><li>Familiarity with AMEX data sources and environments, enablement platforms, or self-service tools (e.g., big data platforms, internal dashboards).</li><li>Working knowledge of data governance principles, including data quality, access management, and privacy controls.</li><li>Proficiency in Microsoft Excel/Sheets for tracking and analysis and PowerPoint for executive-ready communications.</li><li>Prior experience supporting Human Resources or colleague-focused data domains.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst – Data Operations & Enablement

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We need someone to lead facilities engineering and operations teams for a new enterprise data center currently under construction in Phoenix. &nbsp;This Director role will be responsible for the following:<ul><li>Lead a 24×365 data center team with responsibility for all aspects of facilities infrastructure, ensuring effective performance in all operations and maintenance activities.</li><li>Recruit, hire, coach, and develop all facilities team colleagues.</li><li>Establish Standard and Emergency operating procedures and training programs to ensure a strong safety culture and compliance with OSHA, NFPA, and company standards.</li><li>Serve as the 24x7 escalation point for facilities-related incidents and emergencies, coordinating response and resolution.</li><li>Implement and manage a comprehensive maintenance program including procedures, training, schedules, and third-party vendor engagements.</li><li>Partner closely with the Data Center IT Operations team and develop and maintain strong relationships across the enterprise.</li><li>Manage operating budgets and resource planning while supporting capital budgeting, forecasting, and infrastructure investment planning.</li><li>Interface with utilities and local agencies as required.</li></ul>Minimum Qualifications:<ul><li>10+ years of relevant experience with full accountability for managing data center facility operations.</li><li>Experience leading teams of 10+ direct reports in a high-availability environment.</li><li>Strength in change management and large-scale project management.</li><li>Proven expertise as a technical subject matter expert across critical data center systems, including mechanical, electrical, controls, and life-safety infrastructure..</li></ul>Preferred Qualifications:<ul><li>Familiarity with hyperscale data center facilities and network architectures.</li><li>Experience managing multiple facilities in one region or campus.</li><li>Active engagement with relevant industry organizations, certifications, events, and conferences.</li><li>Exceptional business and communication skills—including analysis, collaboration, presentation, and influence—demonstrated within a corporate environment.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Data Center Facilities Engineering and Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this roleThe Enterprise Data Strategy team, in Credit and Fraud Risk Management (CFR) is responsible for optimizing risk decisions through the lifecycle by identifying, testing and integrating internal data with external data assets. The team also manages data, strategy, and relationships with key third party data providers and contribution policy with external data partners (including credit bureaus) to support risk products in new accounts, customer management, and collection practices. The team also serves as a critical channel for the exploration of new data opportunities for the firm. The Senior Manager/Manager will be part of the Open Finance and Banking Data Strategy team. This team is dedicated to optimizing the value of existing data and to defining the roadmap for new banking and open finance data that will help uplift credit underwriting and line management, fraud and credit bust-out verifications. The Senior Manager/Manager will also play a key role supporting the strategy, impact, and opportunities of the new US 1033 Open Banking regulation to CFR inbound use-cases in collaboration with other enterprise teams. The remit of the role primarily spans across the commercial and consumer landscape in US but can support open finance and banking thought leadership in non-US markets. The candidate will lead collaboration with our strategic partners, help deepen in-house expertise on banking data assets, support new behavioral data product development in partnership with decision science teams, and enhance our data capabilities to accelerate growth and controls. Responsibilities include:&nbsp;<ul><li>Lead and support Open Finance and Banking data strategy across the customer lifecycle through structured and risk-based principles.</li><li>Analyze existing and new banking data sources to uncover opportunities that will optimize our data solutions &amp; purchases and address business needs</li><li>Own third party relationships and manage all aspects of relationship including data quality and relationship monitoring, product performance, data testing/use cases and contract negotiations</li><li>Develop innovative and impactful data driven insights and analytics through our strategic partnerships to drive business growth and credit &amp; fraud risk management excellence</li><li>Develop metrics to deliver strong controls and insights</li><li>Closely partner with colleagues across CFR Data Strategy, Product Owners, Compliance, CFR Fraud, Banking &amp; Payments Strategy and Decisions Science to successfully design, implement, monitor, and govern strategies related to external banking data</li><li>Collaborate with external strategic partners to influence data product development</li><li>Be able to handle urgent escalations and time sensitive risk events.</li><li>Influence, lead and communicate across a broad range of audiences, including internal and external senior leadership</li></ul>Qualifications:<ul><li>5+ years of experience in a financial services organization in data or strategy function</li><li>Demonstrated ability to work independently and across a matrixed organization to deliver solutions at top speed</li><li>Ability to manage and lead large scale projects with multiple cross functional partners</li><li>Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.</li><li>Good communication and influencing skills with an ability to translate data and analytics into business insights and recommendations, conceptualize and sell ideas</li><li>Strong technical skills to perform data evaluation, analytics, and matrices tracking/reporting</li><li>Knowledge of Python, SQL, Spark, SAS, and familiar with big data and cloud environments</li><li>Knowledge of Banking, Open Finance or Credit data ecosystem preferred</li><li>Bachelor's Degree required, concentration in a quantitative field or business management preferred</li><li>Experience in managing people preferred</li><li>Adaptable interpersonal skills, high energy, and a proven team-first mentality</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Open Banking Data Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending, and co-brand cards. Within Small Business Marketing, the Small Business Prospect Marketing Team creates best-in-class, integrated prospect experiences to acquire new Cardmembers and accelerate US SME growth.How will you make an impact in this role?The Sr. Manager, Prospect Offer Strategy will help develop and deliver compelling, efficient offer strategies across our partner and proprietary products and channels.This individual should have a strong interest in cross-channel and go-to-market strategy, be naturally curious about the Card acquisition landscape. This is a great opportunity for candidates who enjoy the challenge of working in white space to shape strategies that create intuitive customer experiences and drive revenue-generating results. Responsibilities <ul><li>Partner with cross functional teams including Marketing (GCSM &amp; CMS), Analytics, Product, Finance, Technology, and Campaign Execution to define and maintain a holistic Offer Strategy that drives incremental acquisitions and seamless customer experiences</li><li>Set, maintain, and circulate a cross-channel offer roadmap, communicating performance and offer changes to key stakeholders</li><li>Track offer performance and analyze results to identify data-driven risks and opportunities</li><li>Lead preparation and follow-ups for monthly executive-level Marketing Offer Forums</li><li>Facilitate flawless execution and delivery of offer innovations, changes, and strategy</li><li>Support the maintenance and ongoing enhancement of offer-related standard operating procedures (SOPs) and assist with ad hoc compliance initiatives as needed.</li></ul>Minimum Qualifications<ul><li>4+ years of relevant experience across Marketing, Consulting, or Product Management</li><li>Strategic Storytelling: Taking opinions, data, and hypothesis and turn into a cogent storyline</li><li>Operates Autonomously: Takes a project from ideation to delivery. Able to prioritize in ambiguous situations.</li><li>Proactivity: Follows through on items without being managed. Resourceful with a collaborative approach to problem solving</li><li>Communication: Excellent written and oral communication skills across all levels of seniority.</li><li>Flexibility/Adaptability: Works effectively in ambiguous situations, with ability to pivot quickly and confidently if needed</li><li>Leadership: Proven ability to drive outcomes leading cross-functional initiatives</li><li>Bachelor’s Degree required</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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