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<p><strong>Join the Clean Energy Revolution</strong></p><p>Become a&nbsp;<strong>Network Operations Center (NOC), Senior Specialist</strong>&nbsp;at Southern California Edison (SCE) and build a better tomorrow. In this role, you’ll be a member of the 24/7 NOC team responsible for monitoring and first call response of critical IT infrastructure supporting the electrical grid and corporate environment. &nbsp;You will bring your professional experience working in a 24/7 NOC environment, applying industry standard tools, diagnostics, communication, tracking issues and documentation for fault detection, response and resolution to meet or exceed SLAs. &nbsp;You are a technical professional that is comfortable communicating complex technical information to technical and non-technical staff, at all levels, including senior management. &nbsp;We’re looking for a team member that is comfortable in operating in a fast-paced environment, embraces diverse team dynamics, and will know how to handle changing priorities.</p><p>As a&nbsp;<strong>Senior Specialist</strong>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4><b>Responsibilities</b></h4><ul><li>Analyzes existing security systems and makes recommendations for changes or improvements</li><li>Prepares reports and action plans in the event of a security breech </li><li>Ensures regular penetration testing is completed and any findings are remediated in a timely manner</li><li>Assists security team by completing tasks of low to medium complexity for projects of various size and scope as assigned by information security leadership</li><li>Creates, revises, and maintains high quality written process documents, methods of procedure, knowledge base articles, flowcharts</li><li>Monitors day-to-day security logs and traffic and analyzes for network attacks or intrusions</li><li>Participates in rollouts of threat and vulnerability management solutions across various business entities; assists program leader with documentation, testing, and validation of deployed scanning solution</li><li>Identifies and manages risk to ensure that risks are mitigated, and problems resolved, in relation to meeting relevant commitments</li><li>Reviews policies and procedures for compliance with applicable standards and to identify areas of improvement for finding remediation</li><li>Maintains cybersecurity procedures and processes as assigned</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4><b>Minimum Qualifications</b></h4><ul><li>Five or more years of experience in information technology, information security and/or cybersecurity.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience with managing and troubleshooting complex corporate networks including wired and wireless environments.</li><li>In-depth knowledge of network security practices, including hands-on experience with firewalls and Network Access Control (NAC) systems, particularly with Forescout.</li><li>Experience with managing servers, virtual machines, and/or Kubernetes clusters.</li><li>Proficiency with IT Operations monitoring and observability tools such as Dynatrace, Cisco DNA Center (DNAC)/Catalyst Center, Netscout nGeniusONE, Grafana, Prometheus, and/or Splunk.</li><li>Industry certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), CompTIA Network+, Nokia Network Routing Specialist (NRS), Certified Information Systems Security Professional (CISSP), or Palo Alto Networks certifications.</li></ul><p><strong>Additional Information</strong></p><ul><li>This position’s work mode is&nbsp;<strong>on-site</strong>. The employee will report to an SCE facility or in the field location.&nbsp; Further details of this work mode will be discussed at the interview stage. </li><li>The work mode requires the candidate to be able and willing to work all shifts including weekends and holidays as needed to support a 24/7 operation.&nbsp;</li><li>Available work locations for this position are: Alhambra or Irvine</li><li>Visit our Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li></ul><ul><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul><ul><li>This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation.&nbsp; Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.</li></ul><p><strong>About Southern California Edison</strong></p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Southern California Edison

Network Operations Center, Senior Specialist

<p><b>Salary Range:&nbsp;</b>&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Manager, Category Management and Procurement manages and leads the implementation of the overall category management and procurement processes for multiple categories and commodities. The position manages continuous improvement of the L.A. Care source-to-pay process. The Manager works closely with the Chief Procurement Officer and other senior management and cross-functional teams in developing and executing category plans and all related procurement and activities. </p><p>The Manager is an expert on all category management, procurement, and relationship management requirements and processes.&nbsp; The position leads and provides consultation to other cross-functional teams with executing cost reduction and related activities across the enterprise. The Manager ensures that the team's collective efforts increase value (service and monetary), decrease request for proposal (RFP), vendor contract cycle time, and increase customer service in support of optimizing L.A. Care operations. This position will interface senior management and senior level vendor contacts.&nbsp; </p><p>The position manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.</p><h4>Duties</h4><p>Manages the overall category management and procurement process to ensure high-value execution and integrity of all vendor relationships, pricing and contracts within L.A. Care source-to-pay. Develops requirements that will leverage and optimize the source-to-pay system(s). Ensures accurate vendor records and pricing with corresponding executed RFx/contracts; optimized process for proper source-to-pay system maintenance; proper procedures to ensure accurate reports, training program and materials.&nbsp; </p><p>Manage staff, including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.. Effectively trains staff to ensure they are equipped with up-to-date category management and procurement process and policy, and support staff in all aspects of category management and procurement. Provides guidance, instruction, and requirements to staff and supports in trouble shooting issues.</p><p>Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval. Leads Vendor Selection Process/Request for RFxs and negotiations on select high value vendor contracts from cross-functional teams and provides consultative expertise to the team on other vendor RFxs. </p><p>Plans and implements systems and procedures to maximize operating efficiency and achieve strategic priorities.</p><h4>Act as a subject matter expert (SME) for cross-functional teams on proper category management and procurement execution that balances risks and flexibility.&nbsp; Ensures end-to-end source-to-pay process complies to L.A. Care policies while incorporating best practice for effectiveness, efficiency, and better customer service. Implements end-to-end category management and procurement procedures that are compliant to L.A. Care policies and that meet L.A. Care's objectives. Ensures that category management and procurement procedures and training materials compliment procurement processes.</h4><h4>Duties Continued</h4><h4>Liaisons with the L.A. Care legal department to develop effective contract processes, tools, and standard procedures while leveraging the contract management system to its fully extent possible. Responsible for safeguarding the acceptable contract clauses, language, templates, and tools pre-approved by the legal team. </h4><h4>Leads and facilities formal meetings with senior internal staff in developing strategic and tactical plans for category management, vendor relationship management, savings opportunities and/or RFx/contracting strategies that allow L.A. Care to function more effectively. Performs vendor contract inventory analysis and reports that include contracts expirations, contract spend, and other data for L.A. Care Officer review and that will feed into category management and procurement plans for potential Request for Quotes (RFQs)/Requests for Proposals (RFPs) and vendor consolidation opportunities as well as better management of vendor compliance to contracts. </h4><h4>Performs other duties as assigned.</h4><h4>Education Required</h4>Bachelor's Degree in Accounting, Finance Economics, Business or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Business or Related Field<h4>Experience</h4><p><b>Required:</b></p><p>At least 6 years of related experience in assigned categories contract lifecycle management for services related categories and commodities. </p><p>At least 4 years of experience in leading, supervising, and/ or managing staff, whether directly or indirectly.</p><p>Experience drafting, negotiating, red lining, finalizing and managing complex supplier agreements for a wide variety of goods and services.</p><h4>Skills</h4><p><b>Required:</b></p><p>Strong legal and business acumen with demonstrated ability to manage complex negotiations and relationships.</p><p>Effective communications and presentation skills required.</p><p>Able to or provide direction to team members to execute category management, procurement, and contract efforts with outside vendors.</p><p>Ability to negotiate and manage relationships and contracts with outside vendors that are in the best interests of L.A. Care.</p><p>Tactful, diplomatic in implementing new processes, procedures, and systems across L.A. Care and be able to convince staff and management why changes are needed.&nbsp; </p><p>Skilled in incorporating change throughout companies.</p><p>Must be proactive, resourceful, and able to find alternative solutions to deliver results.</p><p>Demonstrated ability to communicate, problem solve, and work effectively with business, procurement and legal professionals.</p><p>Ability to be consultative to Procurement and L.A. Care staff on developing the best category management and strategic sourcing (including contract) options.</p><p>Excellent organizational skills with the ability to manage multiple projects.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Skills Continued:</b></p><p>Strong internal stakeholder management skills: capacity to listen, build trusting relationships in all levels of the organization, understand and capture stakeholder's needs and deliver effective solutions.</p><p>Good knowledge of legal environment related to purchasing contracts and framework agreements.</p><p>Strong analytical and problem solving skills, with keen understanding of relevant cost drivers.</p><p>Demonstrated ability to select, manage, develop and coach others.</p><p>Excellent written and verbal communication skills in order to secure most favorable terms, prices and/services levels and contract terms.</p><p>Persuasion Skills: Effective negotiator who exhibits high levels of personal integrity and honesty. Skill in planning and coordinating vendor visits and negotiations, and comprehensive knowledge of market conditions. Understanding of the flow and accounting requirements to facilitate document flow and efficiency. Ability to enforce policy compliance.</p><p>Financial Impact: Effective vendor contract negotiation will have a high financial impact and influence because of negotiation of pricing and contract terms.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Relationship Manager, Customer Service                                                    </p>

L.A. Care Health Plan

Manager, Category Management and Procurement

<p><b>Salary Range:&nbsp;</b>&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor, Customer Solution Center Appeals and Grievances is responsible for direct supervision and support of the team responsible for the intake, research, resolution, tracking, trending and reporting within the Appeals and Grievances department. This position will be accountable for leading and directing the work for the Appeals and Grievances department by monitoring the research, negotiation and resolution of all types of appeals and grievances to ensure thorough investigations are completed as outlined in the company policies and procedures. Provides support and ownership of cases identified as escalated, complex and/or multi-issue appeals and grievances on an as needed basis. Collaborates with internal departments to ensure timely resolution. This position will be responsible for analyzing and trending for all appeals and grievances. Responsible for the development and maintenance of the appeal and grievance Policies and Procedures, workflows, Member correspondence, and training as needed, or on an annual basis. The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Evaluate daily reports to ensure individual and team Key Performance Indicators (KPIs), SLAs, Performance Scorecards meet regulatory requirements.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Provide direction to staff for complex/sensitive member and provider inquiries, concerns, complaints, appeals, and grievances. Conduct weekly 1:1s with direct reports.</p><p>Build and maintain strong working relationships with internal departments involved in appeal and grievance resolution.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Development, maintenance and implementation of P&amp;Ps, workflow and training.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Audit preparation and providing recommendations for Corrective Action Plans from state regulatory agencies.</p><p>Supervise staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><b>Required:</b></p><p>At least 3 years in a healthcare setting in Grievances and Appeals, Compliance, Claims or Call Center.</p><p>At least 2 years of leading process, program, or staff or supervisory experience.</p><p><b>Equivalency:</b>&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><p><b>Preferred:</b></p><p>Previous experience in Managed Health, preferably in Customer Service, Appeals and Grievances and/or Claims.</p><h4>Skills</h4><p><br><strong>Required:</strong><br>Ability to manage and organize large volumes of data.</p><p>Knowledge of regulatory and accreditation entities and their requirements.</p><p>Excellent verbal and written communication skills and interpersonal skills.</p><p>Good working knowledge of licensure and regulatory requirements, and accreditation standards.</p><p>Ability to work independently.</p><p>Ability to solve complex issues and identify creative solutions.</p><p>Computer ease and literacy with Microsoft Office (Word, Excel, Power Point, Access, &nbsp;and Visio).</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p>This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Paid Sick Leave</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Call Center Manager, Call Center Supervisor, Claims, Call Center, Customer Service, Insurance                                                    </p>

Supervisor, Customer Solution Center Appeals and Grievances (Temporary)

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The service shop foreman is responsible for ensuring the proper repair and servicing of all the vehicles taken in by the service department. The service shop foreman plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Provide timely, on-the-job assistance to technicians experiencing difficulty diagnosing and/or repairing vehicles</li><li>Review the diagnostic results of any technician performing new and/or unfamiliar diagnostic procedures before major repairs have begun</li><li>Provide diagnostic and test drive assistance on the service lane as needed by the service sales staff</li><li>Meet regularly with Team Leaders, Service Manager/Director to report on shop production and review pending administrative matters</li><li>Accomplish the production standards that have been established by the General Manager and the Service Director/Manager</li><li>Maintain contact with service customers on a timely basis and in a professional manner when needed</li><li>Report to customer any change in time promised and notify the customer of any additional repairs that may be required</li><li>Ensure that technicians follow warranty material disposition procedures</li><li>Prepare estimates when required, review any estimates with the Service Director/Manager before quoting</li><li>Administer safety and housekeeping policies and procedures</li><li>Review hard copies turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly</li><li>Spot-check repairs to assure quality and timely completion</li><li>Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc</li><li>Schedule ambiance of service vehicles and equipment</li><li>Follow Company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals</li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Ability to read and comprehend instructions and information</li><li>At least one year of experience in automotive repair facility</li><li>ASE certification is (preferred)</li><li>General mechanical skills</li><li>Excellent communication skills, both in writing and verbal&nbsp;</li><li>Must have a valid drivers license&nbsp;</li><li>Ability to operate an automobile</li></ul><p>$26 hr</p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

Service Shop Foreman - Land Rover South Bay

<p><b>Salary Range:&nbsp;</b>&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Manager, Appeals &amp; Grievances (A&amp;G) &amp; General Operations (Clinical) is responsible for the daily oversight of clinical appeals and grievances functions within the Appeals &amp; Grievances Department to ensure clinical grievances, complaints, appeals and complex issues are investigated and resolved using regulatory guidance across all lines of business. Provides direct supervision to the A&amp;G clinical team and the unit that supports them in order to assure operational effectiveness which includes the implementation and adherence to L.A. Care's Policies &amp; Procedures that meet Centers for Medicare and Medicaid Services (CMS), the California Department of Health Care Services (DHCS), the California Department of Managed Health Care (DMHC), the Managed Risk Medical Insurance Board (MRMIB), National Committee for Quality Assurance (NCQA) and other rules/ regulations/ standards.<br><br>The Manager is responsible for establishing and monitoring processes to oversee and coordinate the identification, documentation, reporting, investigation and resolution of all member appeals and grievances in a timely and culturally-appropriate manner. Coordinates, tracks, and resolves internal and external appeal and grievance complaints for L.A. Care Plan Partners, including identifying opportunities for improvement.</p><p>This position will be a role model for integrity and will establish and maintain effective professional work relationships, working collaboratively with all levels of management and business owners to help guide the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals.</p><p>Manages all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.&nbsp;</p><h4>Duties</h4><p>Manage and oversee the handling of clinical grievances and appeals, for L.A. Care and Plan Partner members. Establishes and oversees processes and all relevant member correspondence for accuracy, clarity, and cultural appropriateness and sensitivity.<br><br>Review and monitor procedures for identifying quality of care issues and work collaboratively with cross-functional departments to appropriately address and resolve member grievances. Serve as the Key Contact for State Fair Hearings, internal and external audits, DMHC and DHCS inquiries. Review and monitor procedures for identifying quality of care issues and work collaboratively with cross-functional departments to appropriately address and resolve member and provider grievances.</p><p>Responsible for timely daily operations in the A&amp;G Clinical Services Unit and other general operations units. &nbsp;Ensures timely appeal and grievance reporting to regulatory agencies, internal Regulatory Affairs and Compliance Department, internal Quality Oversight Committee, etc. Collaborates with cross-functional departments &nbsp;to ensure the use of appropriate appeal and grievance issue codes, timely resolution, and refers to community partners as appropriate. &nbsp;</p><p>Lead, participate and provide representation of the A&amp;G Team at Internal and External meetings/ workgroups and acts as the point person for A&amp;G Programs especially the Clinical Programs.</p><p>Develop and execute on strategic opportunities to improve the overall appeals &amp; grievance process. Create a best in clinical appeals process that is efficient and effective in managing member appeals.</p><p>Work cross functionally and collaboratively within Appeals and Grievances with key internal partners to build a high functioning, results oriented environment and organization.&nbsp;</p><h4>Duties Continued</h4><p>Partner with internal and external stakeholders to build and maintain collaborative relationships and partnerships. Identify areas of connection to leverage and create added value for L.A. Care.</p><p>Provide input into the development of automation to guide the team to process efficiencies for all lines of business while maintaining compliance and manageable workloads for staff.</p><p>Responsible for maintaining and updating on an annual basis, or as necessary, appeal and grievance policies and procedures, member correspondence, etc., consistent with regulatory changes. &nbsp;Develop and maintain inventory reports for the appeals process ensuring appropriate productivity, compliance, and inventory management. &nbsp;</p><p>Identify and implement continuous business process improvement recommendations to leverage organizational added value to the Appeals and Grievances Department. &nbsp;Develop and implement short and long-term strategies to improve team results, reducing administrative expenses.</p><p>Manage staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others. Supervision of the Clinical Services unit and general operations within Appeals and Grievances. Maintain a team of top talent, providing a culture of teamwork and collaboration.&nbsp;</p><p>Perform other duties as assigned</p><h4>Education Required</h4>Bachelor's Degree in Nursing<h4>Education Preferred</h4><h4>Experience</h4><p><b>Required:</b></p><p>6 years of clinical acute care experience with at least 3 years of experience with health care grievance and/or appeals issues, preferably in a managed care or Medicaid Health Plan environment and/or public services or public benefits programs.</p><p>At least 3 years of management level operations leadership experience.</p><p>Experience working with firm deadlines, regulators, detail oriented with the ability to interpret and apply regulations</p><p>Experience building relationships with organizations and business partners.</p><p><b>Equivalency:</b>&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><p><b>Preferred:&nbsp; </b></p><p>Managed care experience.</p><h4>Skills</h4><p><b>Required:</b><br>Excellent analytical, problem solving, planning and implementation skills.</p><p>Demonstrated strong writing and communication skills.</p><p>Demonstrates excellent leadership, communication, and negotiation skills with the ability to interact and influence all levels of the organization including executive management and key decision -makers.</p><p>Demonstrates professional judgement, and critical thinking, to promote the delivery of quality, cost-effective care.</p><p>Time management and priority setting skills.</p><p>Excellent understanding of NCQA, DMHC, DOI, DHCS, and CMS regulatory requirements.</p><p>Knowledge of Coordination of Care, Medicare and Medi-Cal regulations, prior authorization, level of care and length of stay criteria sets.</p><p>Able to work effectively with various internal departments/service areas, L.A. Care's plan partners, participating provider groups, and other external agencies.</p><p>Able to operate PC-based software programs including proficiency in Word, Excel and PowerPoint presentations.</p><p>Excellent verbal, written communication and presentation skills.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p>This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Registered Nurse, Nurse Management, Medicaid, Medicare, Healthcare                                                    </p>

Registered Nurse (RN) Manager, Appeals and Grievances General Operations (Clinical)

<h2><strong>Job Summary</strong></h2><p>Under the general direction of the Head of Procure to Pay, the Procurement Analyst serves as a data specialist and system administrator for various automated Procure to Pay Programs, including the Amazon Business Platform and the Procurement Card Program. Utilizes various reporting tools, PeopleSoft Purchasing Databases, and a multitude of tracking tools such as Excel and Power BI documents. Analyzes financial reporting tools, system needs, and user requests. Works with our Getty Digital team to assist in design, implementation, and maintenance of our reports and financial system solutions. Provides advice, guidance, and training to users. Performs other duties as assigned.</p><h2><strong>Major Job Responsibilities</strong></h2><ul><li>Provides oversight, leadership, and expertise to the Purchasing department. Develops and implements initiatives to enhance the productivity of the department.</li><li>Assist in the development of performance measures for measuring adherence to procure to pay policy and procedures; assist in the implementation of a system for reporting on a regular basis.</li><li>Works collaboratively with various Getty business units to review process improvement and technical issues as they relate to purchasing and accounts payable.</li><li>Works with Legal and Risk Management to identify and mitigate risk and process issues.</li><li>Works with stakeholders to assess process improvements and projects. Analyzes and evaluates internal department processes for standards and conformity.</li><li>Works with the Head of Procure to Pay to review existing policies and procedures as well as internal operating procedures for the Procurement and Accounts Payable departments.</li><li>Assists the Head of Procure to Pay to develop training materials and implement staff training to ensure compliance with all required policies and procedures.</li><li>Oversees the department website as a means of communicating policy, procedures, and initiatives.</li><li>Shares expertise with junior colleagues in the department and with staff members across the organization regarding Enterprise Resource Planning (ERP, i.e., PeopleSoft, Oracle), policies, and procedures.</li><li>Participates in initiatives to identify and increase efficiencies and improve controls within the Purchase and Pay offices.</li><li>Analyzes current Procurement and Accounts Payable activities and identifies and recommends improvements through more efficient procurement methods, e-procurement, quantity discounts, standardization, value analysis, or cooperative purchasing.</li><li>Provides guidance and assistance to other employees, as required.</li><li>Engages in procurement planning with client departments. Routinely meets and communicates with client departments to identify and provide high-quality service to meet client service delivery requirements on a timely basis. Provides accurate, complete, and up-to-date information in a courteous, efficient, and timely manner.</li><li>Communicates purchase-to-pay policies and procedures to all personnel and interprets said policies and procedures, as necessary.</li><li>Maintains individual and departmental workload statistics.</li><li>Prepares and maintains accurate records and documentation on all department records required for audit retention.</li><li>Performs other related duties as required.</li></ul><h2><strong>Qualifications</strong></h2><ul><li>Bachelor's degree and 8-10 years relevant experience or a combination of education and relevant experience.</li><li>Thorough knowledge of automated business systems and reporting tools. Including PeopleSoft, Oracle, Microsoft Office Suite, DocuSign, and Power BI.</li><li>Knowledge of networked computers and associated hardware and software.&nbsp;</li><li>Knowledge of billing operations, processes, and procedures.</li><li>Skill in analyzing and evaluating administrative processes for automation.&nbsp;</li><li>Skill in operating, maintaining, and administering automated systems.</li><li>Skill in troubleshooting system malfunctions.&nbsp;</li><li>Skill in training and assisting end users.&nbsp;</li></ul><h2><strong>Knowledge, Skills and Abilities</strong></h2><ul><li>Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management.</li><li>Advanced analytical and problem-solving skills to review and analyze complex information.</li><li>Strong service orientation demonstrated ability to work effectively in a fast-paced, customer-focused service environment.</li><li>Extremely detail-oriented and able to work independently, but also able to seek out assistance when needed.</li><li>Excellent interpersonal skills, good judgment, and the ability to conduct negotiations in a timely manner.</li><li>Strong organizational skills and the ability to prioritize a variety of tasks and demands.</li></ul>

The J. Paul Getty Trust

Procurement Analyst

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The&nbsp;Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<p><b>This compensation range for this position is $36.00 to $67.50 per flat rate hour </b><b>which is a combination of hourly and bonus pay.</b></p><p>Join our team of passionate <b>automotive service technicians at Land Rover South Bay,</b> where your skills are not only valued, but also cultivated for long-term growth and success. <b>We offer an state-of-the-art facility with tenured service technicians and advisors in our busy shop!</b> Here's why AutoNation is the ultimate destination for automotive professionals:</p><ul><li><b>Paid Training Opportunities</b>: Elevate your expertise with paid OEM training, unlocking new levels of success and earning potential on our technician wage grid.</li><li><b>Longevity and Productivity Bonus and Incentives&nbsp;</b></li><li><b>Generous PTO/Vacation Policy: </b>Enjoy a comprehensive paid time off policy for a healthy work-life balance.</li><li><b>Defined Career Paths: </b>Experience a workplace with structured career paths, offering clear milestones and opportunities for advancement across sales, service, management, and corporate&nbsp;</li><li><b>Benefits on Day One: </b>AutoNation prioritizes your well-being with robust health insurance options for you and your loved ones.</li><li><b>Drive a Strong Customer Pay Business:</b> Join a team focused on driving a strong customer pay business where your expertise contributes to exceptional customer experiences.</li><li><b>Generous Employee/Technicians Referral Programs (based on position)</b></li><li><b>Employee Discounts on purchases, parts, and service&nbsp;</b></li></ul><h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp;<br>How will I know if I am successful?</h2><ul><li>The performance of a Senior Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp;<br>What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp;<br>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><p>AutoNation offers toolbox relocation assistance of up to $400 if a <b><i>technician is required to supply</i></b> their own toolbox. We understand the time and care that is needed to properly relocate your toolbox and this assistance program is designed to speed your journey to a new career with AutoNation.</p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Experienced Automotive Technician - Land Rover South bay

<p><strong>Join the Clean Energy Revolution</strong></p><p>Become a <strong>Senior Advisor of Integrated Communications Planning</strong>&nbsp;at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be a key member of the Integrated Communications Planning team, responsible for developing and executing strategic communications initiatives that support SCE’s mission, reputation and business priorities. You’ll lead the creation of integrated communications plans, craft compelling messaging and collaborate across departments to champion alignment with company goals.</p><p>This role demands a seasoned communicator who is not only an expert writer but also a strategic planner with the agility to navigate complex and evolving issues. You’ll be expected to offer trusted counsel to senior leaders and business partners, anticipate challenges and deliver clear, timely and effective communications across a variety of channels. Your ability to reach the right audience with the right message at the right time will be critical to success.</p><p>As a&nbsp;<strong>Senior Advisor</strong>, you’ll also serve as a Public Information Officer (PIO) during Incident Management Team activations, playing a vital role in supporting our customers and communities during emergencies. This is an opportunity to make a meaningful impact – both inside and outside the company – by helping to tell the SCE story with clarity, purpose and integrity.</p><p>As a&nbsp;<strong>Senior Advisor</strong>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4><b>Responsibilities</b></h4><ul><li>Leads strategic execution of communications strategy and measures the effectiveness for the relevant team’s focus area.</li><li>Drives communications that inform and educate, and when needed, manage risk and mitigate crises.</li><li>Leads editorial development to establish a continuous and optimized presence across platforms (brainstorming, planning sessions, content pipeline, etc.).</li><li>Translates business goals into communications strategies, tactics and messaging.</li><li>Identifies opportunities to share success stories about big initiatives and company/departmental/team priorities.</li><li>Provides strategic advice and counsel and develops standard work processes.</li><li>Recommends and creates specific communications materials such as blogs, op-eds, fact sheets, site copy and key messages/talking points.</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4><b>Minimum Qualifications</b></h4><ul><li>Ten or more years of experience in Corporate Communications within a corporate and/or agency environment.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Bachelor’s degree or higher in Communications, Marketing, Business, Journalism or related field.</li><li>10 or more years of progressive experience in strategic communications, content development, digital storytelling or integrated marketing communications.</li><li>Strong handle on AP Style and copy editing.</li><li>Exceptional writing, editing and storytelling skills, with the ability to distill complex information into compelling content for diverse audiences across multiple platforms (e.g., intranet, websites, social media, email and executive messaging).</li><li>Experience working in complex, fast-paced environments and across multiple organizational levels.</li><li>Proven ability to develop and implement integrated communications plans that align with business goals and drive measurable outcomes.</li><li>Experience in navigating complex issues and translating them into clear, actionable messaging.</li><li>Strategic problem solver with attention to tactical execution and detail.</li><li>Ability to offer sound counsel, influence stakeholders and collaborate across departments.</li><li>Ability to express complex thoughts and plans through presentations / PowerPoint.</li><li>A strategic problem-solver who is nimble, creative and able to manage multiple competing priorities under tight deadlines.</li><li>Strong attention to detail, initiative and a commitment to continuous improvement.</li></ul><p><strong>Additional Information </strong></p><ul><li>This position’s work mode is <strong>hybrid. </strong>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>There may a writing assessment as part of the interview process.&nbsp;</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li></ul><p><strong>About Southern California Edison</strong></p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Senior Advisor of Integrated Communications Planning

<p><strong>Responsibilities</strong></p><p>Howmet Fastening Systems (HFS) is seeking a <strong>Customer Support Supervisor</strong> for our North American manufacturing sites. This position will be based in our Torrance California location. This role is responsible for supporting the HFS Commercial team and Manufacturing Sites related to Customer Support and Sales/Marketing activities. The Customer Support Supervisor oversees, leads, and trains the Customer Support Team to maintain the highest level of customer satisfaction; investigates and solves product and service complaints; acts as an information resource to the Outside Sales and Product Management teams.</p><p><strong>Roles and Responsibilities</strong></p><ul><li>Provide leadership, guidance, and support to the Customer Support Team to ensure the highest level of customer satisfaction in support of business for all North American HFS Manufacturing Sites and customers.</li><li>Responsible for training and motivating the Customer Support Team, monitoring their performance, resolving customer complaints, and developing and implementing Customer Support policies and procedures.</li><li>Responsible for management of assigned strategic customers in North America, South America, Latin America, Japan, and certain European accounts.</li><li>Supervise and manage Customer Support Representative, meet with Customer Support Representatives to review employee and department issues, conduct Employee Performance Reviews and Goal Setting.</li><li>Support Business Process updates/changes for Howmet Business Systems relating to Customer Support.</li><li>Coordinate with Site Quality and support Audits at all sites – BSI, AS9100, etc.</li><li>Coordinate with Site Management on-site requests for reschedules and handle elevation of delivery issues, customer complaints, and line stoppages.</li><li>Review pending/unprocessed orders weekly and take actions to progress processing or rejecting them.</li><li>Review and recommend approval or denial of all customer cancellation requests.</li><li>Audit Customer Support quote approvals, update Skills Matrix, manage team career progression.</li><li>Review and coordinate all incoming customer forms requiring Management approvals.</li><li>Maintain and update customer Certification and Fee Charges matrix.</li><li>Participate in customer calls &amp; meetings and visit customers periodically as needed and as required by Commercial Leadership.</li><li>Ensure that all work activities are performed in accordance with established safety and environmental standards.</li></ul><p><strong>Qualifications</strong></p><p><b>Basic Qualifications:</b></p><ul><li>Bachelor's degree and +5 years of experience in aerospace and/or manufacturing environment OR 10+ years of experience in aerospace and/or manufacturing environment.</li><li>+2 years of experience leading a team.</li><li>Employee must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.</li><li>This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.</li></ul><p><b>Preferred Skills &amp; Qualifications:&nbsp;</b></p><ul><li>Prior experience in Customer Support Supervision and Business Analysis is preferred.&nbsp;</li><li>Strong Aerospace Industry knowledge and experience desired.</li><li>Strong written and verbal communication skills for interacting with various stakeholders.</li><li>Advanced mathematical and statistical analysis skills with ability to analyze data and performance trends.</li><li>Advance level of Microsoft Office Suite of Applications, especially Excel and PowerPoint.</li><li>Ability to function independently, take general directions and implement and execute a plan of action.</li><li>Comfortable functioning well in a high-paced environment under tight deadlines and balancing multiple competing priorities.</li><li>Comfortable presenting and participating in discussions within a high-level management environment.</li><li>Understanding of accounting principles, profit, loss, standard costing, direct variable costing, cash flow, net present value analysis.</li><li>Project Management experience in managing and overseeing multiple projects at a time.</li></ul><p><b>Additional Notes</b></p><p>This role is crucial for ensuring that the Customer Support team is provided with the essential data, analysis, tools, and supervisory guidance needed to competitively price and effectively market our aerospace fastening systems to meet both our customers’ needs and HFS’ business needs.</p><p><b>Benefits/Salary:</b></p><p>The position includes competitive wages and a comprehensive benefits package available day one of hire, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. Howmet Aerospace curates a strong working environment through opportunities for career progression, community engagement activities, and flexible schedules contingent upon role and location. The salary range for this position is $95-115k.&nbsp;</p><p><strong>About us</strong></p>﻿Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow: <a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>, <a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>, <a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>, <a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and <a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a>

Howmet Aerospace

Customer Support Supervisor

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2><p><br>Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.</p><h2><br>What Will I Do Every Day?</h2><ul><li><p>Set, confirm and prepare for appointments with customers so they can have a great service experience</p></li><li><p>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</p></li><li><p>Greet customers in a friendly manner when they arrive</p></li><li><p>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</p></li><li><p>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</p></li><li><p>Produce repair orders for customers, including cost and time estimates, with full transparency</p></li><li><p>Communicate frequently with technicians and parts associates to ensure timely completion of work</p></li><li><p>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</p></li><li><p>Follow up with customers to ensure satisfaction</p></li><li><p>Gain superior product knowledge to effectively help customers</p></li><li><p>Provide an exceptional customer experience to drive loyalty</p></li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li><p>High school diploma or equivalent</p></li><li><p>Proven ability to provide an exceptional customer experience</p></li><li><p>Ability to set and achieve targeted goals</p></li><li><p>Prior sales experience preferred but not required</p></li><li><p>Demonstrated communication, consultative, interpersonal and organizational skills</p></li><li><p>The willingness to follow up with customers</p></li><li><p>Experience and desire to work with technology</p></li><li><p>Valid in-state driver’s license and an acceptable, safe driving record</p></li></ul>Compensation: $3,572 - $14,188 monthly<h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

33 Procurement / Operations Jobs in Santa Monica, CA, USA