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Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT&amp;D to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Drive the strategic transformation of McLane's IT service management (ITSM) and operations functions. Oversee the modernization of service delivery, observability platforms, and operational excellence across McLane IT&amp;D technology stack. Unify the service and operations teams into a cohesive, agile, and resilient organization. This is a hybrid position which will require the candidate to report and work from the office three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX. Benefits you can count on: <ul><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance </li><li>Paid time off begins day one.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Sr IT Service &amp; Operations Management Director: Strategic Leadership &amp; Vision: <ul><li>Define and communicate a clear vision for IT Service and Operations aligned with business goals and digital transformation initiatives.</li><li>Develop and execute a multi-year strategy to modernize operations using AI, automation, and data-driven insights.</li><li>Champion a culture of innovation, accountability, and continuous improvement.</li></ul> Service Management &amp; Observability: <ul><li>Oversee ITSM platform strategy (e.g., ServiceNow, JSM), CMDB architecture, SLA/SLO governance, and incident/problem/change management.</li><li>Drive observability initiatives using tools like Dynatrace, SolarWinds, and Splunk to enable predictive analytics and self-healing capabilities.</li></ul> Operational Excellence: <ul><li>Develop hybrid sourcing models, balancing in-house talent with managed services to deliver a cost-optimized, highly efficient ITSM practice.</li><li>Implement telemetry, runbook automation, and omnichannel support to reduce mean time to detect and repair incidents.</li><li>Establish KPIs and continuous improvement frameworks to enhance service quality and reduce operational disruptions.</li><li>Lead and manage Service Desk, NOC, Field Operations, and Mainframe Operations teams.</li><li>Implement and optimize ITIL processes across Incident, Problem, Change, Request, and Knowledge Management.</li><li>Drive standardization and best practices across all operational domains.</li></ul> Lifecycle Management of End User Devices: <ul><li>Oversee the lifecycle management of end user devices, including laptops, phones, and distribution center devices like handheld printers and selection devices.</li><li>Ensure devices are provisioned in advance, kept updated, and refreshed regularly.</li></ul> AI &amp; Automation Enablement: <ul><li>Deploy AI-powered solutions for incident prediction, self-healing, and intelligent routing.</li><li>Lead automation initiatives across job monitoring, ticket triage, and service provisioning.</li><li>Identify and implement AI-driven solutions to enhance service delivery, reduce manual effort, and improve response times.</li></ul> Performance Management: <ul><li>Define, track, and report on KPIs and metrics across all ITIL domains.</li><li>Establish dashboards and reporting frameworks to monitor service health and operational efficiency.</li><li>Use analytics to identify trends, root causes, and opportunities for optimization.</li></ul> Organizational Design &amp; Talent Development: <ul><li>Build and lead a high-performing team including ITSM analysts, and service desk managers.</li><li>Foster a culture of learning through certifications, training, and career pathing aligned with industry standards.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with cross-functional teams, vendors, and business units to ensure alignment and transparency.</li><li>Communicate performance, risks, and strategic initiatives to executive leadership.</li><li>Perform other duties as assigned.</li></ul> Qualifications you'll bring as a Sr IT Service &amp; Operations Management Director: <ul><li>Bachelor's or Master's degree in Computer Science, Information Technology, or related field.</li><li>10+ years in IT operations, service management, or infrastructure leadership.</li><li>ITIL certification is required.</li><li>Proven experience in ITIL-based environments and managing large-scale service transformations.</li><li>Strong understanding of observability platforms, automation, and cloud infrastructure.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Experience with vendor management, budget planning, and strategic sourcing.</li><li>Experience with tools such as ServiceNow, Jira, Dynatrace, Splunk.</li><li>Experience in designing and implementing hybrid workforce models.</li><li>Knowledge of Zero Trust, NIST frameworks.</li><li>Background in managing hybrid workforce models and outsourced service operations.</li><li>Strong analytical and problem-solving skills, with a proactive, solution-oriented mindset.</li></ul> Working Conditions: <ul><li>Office environment.</li><li>Travel required - up to 10%.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented</li><li>Organized</li><li>Problem solver</li><li>Detailed</li></ul> Our roadmap. Our Story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Sr IT Service & Operations Management Director

This position is responsible for establishing and maintaining a smooth operation of a Domicile within the Transportation Department and helps provide 24 hours coverage. The primary responsibility is to maintain a properly staffed and trained department that supports the warehousing function by offering the highest levels of logistics support. BENEFITS: <ul><li>Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast.</li><li>401(k) with annual company match.</li><li>Paid holidays, vacation time, sick leave accrual, college tuition reimbursement, and more! </li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: Other duties may be assigned. A teammate in this position must have the ability to: <ul><li>Direct and motivate teammates.</li><li>Coordinate the investigation of accidents, injuries, or unsafe conditions through the application of company safety standards.</li><li>Be responsible for compliance and knowledge with Federal Department of Transportation regulations and other safety standards.</li><li>Maintain fleet in a safe manner in accordance with company and governmental standards. Comply effectively with company work and safety rules.</li><li>Provide general supervision of all transportation dispatchers and functional processes within the domicile.</li><li>Maintain effective and timely scheduling of Transportation teammates and management staff.</li><li>Facilitate communication within the management team and between the teammates and management.</li><li>Conduct scheduled performance reviews for all management staff and submit recommendations for salary adjustments.</li><li>Provide training as needed to maintain an efficient and knowledgeable work force.</li><li>Enforce general company policies and issuance of coaching/disciplinary documentation to teammates.</li><li>Exhibit leadership and maintain level of managerial professionalism at all times.</li><li>Work with Transportation Manager to resolve issues between warehousing and distribution.</li><li>Plan, assign and direct work; address complaints and resolve problems.</li><li>Work independently and in a team environment.</li><li>Maintain a flexible work schedule to meet the changing needs of the Transportation Department.</li></ul> MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS: A teammate in this position must: <ul><li>Bachelor's degree in business or a related field is preferred.</li><li>Have 3 years of experience in all facets of outbound transportation, preferably a distribution center.</li><li>Be skilled on Excel, Microsoft Word, and Access programs; PEOPLE NET or similar programs (preferred).</li><li>Have experience in managing drivers to include hiring, training, motivating teammates, and resolving teammate relations issues.</li><li>Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence.</li><li>Have minimum of 2 years of accounting, planning, analytical and/or reporting experience, in positions with increasing responsibility is preferred.</li><li>Be able to effectively present information and respond to questions from groups of managers, customers, vendors, and teammates.</li><li>Be able to define problems, collect data, establish facts and draw valid conclusions.</li><li>Have knowledge of distribution systems to include order routing, backhaul and transfer procedures.</li><li>Must have availability for 1st, 2nd and 3rd shift.</li></ul> WORKING CONDITIONS: <ul><li>The work conditions for this position includes office, warehouse, transportation yards and transportation shop environments.</li><li>The working conditions also include field work to include route observations at customer locations.</li><li>This position may require working in hot and cold temperature extremes, exposure to dust, dirt, fumes, noise, potentially harmful chemicals, solvents and components, and working in close to proximity to other teammates.</li><li>Closed-toe shoes must be worn always.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Assistant Transportation Manager

McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns. This position will require the candidate to report and work from the office. Therefore, interested candidates should be within a 50-minute radius from Temple, TX. Play a pivotal role in developing and executing the distribution center network strategy, ensuring maximum efficiency and customer satisfaction through innovative warehouse solutions and data analytics. Collaborate with operational leadership, sales teams, and senior management to align our network strategy with customer needs, e-commerce initiatives, and overall growth objectives. Monitor network capacity, conduct comprehensive long-range capital planning, and optimize the distribution center network to meet future demands. Lead a team, develop roadmaps for network change, and foster a motivated and engaged workforce to drive organizational success. BENEFITS: <ul><li>Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>401(k) with annual company match.</li><li>Paid holidays, vacation time, sick leave accrual, college tuition reimbursement, and more! </li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: <ul><li>Plan and implement activities related to the assigned medium tier goods and services.</li><li>Collaborate with senior leadership to ensure distribution center capabilities align with customer requirements, growth plans, and technology roadmaps.</li><li>Develop system-wide capacity and network planning efforts, identifying strategic opportunities based on company initiatives.</li><li>Create accurate distribution center capacity reports and project future capacity needs to develop network expansion plans.</li><li>Evaluate current operations and identify opportunities for strategic improvements.</li><li>Monitor and analyze competitor business practices and technological advances to identify competitive advantages.</li><li>Achieve transformation strategy through effective capacity planning, new builds/locations, distribution center design, capital improvements, project management, and supply chain solutions.</li><li>Identify strategic implications and opportunities for the warehouse resulting from major corporate strategies and change initiatives.</li><li>Lead a team dedicated to improving the use of slotting optimization in the warehouse, ensuring the most efficient placement of products, and maximizing space utilization.</li><li>Collaborate with cross-functional teams to determine accurate size requirements for future distribution center expansions based on projected customer demand and volume throughput.</li><li>Conduct network optimization analysis to identify the optimal customer alignment for each distribution center in the network, considering factors such as customer locations, delivery routes, and service level requirements.</li><li>Work closely with the sales teams to understand customer growth patterns and forecasted volume, incorporating this information into the network optimization analysis.</li><li>Utilize data analytics and demographic analysis to identify areas with potential increased demand and recommend the addition of new distribution centers or consolidation of existing ones.</li><li>Collaborate with the construction and real estate teams to assess building expansion opportunities and evaluate the costs of construction and leasing in various markets.</li><li>Work with the competitive intelligence team to gather insights on competitor locations, capacity, and strategies, and develop strategies accordingly to ensure a competitive advantage.</li><li>Develop and maintain an overall plan that outlines the transition to an efficient network of distribution centers, considering capital expenditure, return on assets, systems capabilities, and current capacity utilization.</li><li>Continuously monitor and evaluate the performance of the distribution center network, identifying areas for improvement and implementing process enhancements to optimize efficiency and customer satisfaction.</li><li>Stay up to date with industry trends, emerging technologies, and best practices related to distribution center network strategy and operations.</li><li>Perform other duties as assigned. </li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS: <ul><li>Bachelor's degree in Engineering, Supply Chain, or Business preferred; other applicable degrees with relevant experience will be considered.</li><li>Experience (10+ years) in designing, implementing, and supporting complex warehouse systems.</li><li>3 or more years of leadership experience.</li><li>Deep understanding of distribution center operations and inventory management best practices.</li><li>Excellent oral and written communication skills, with the ability to advocate for and present recommendations to executive leadership.</li><li>Strong analytical and financial acumen, capable of translating strategy into an executable plan.</li><li>Experience in strategic enterprise planning and execution.</li><li>Excellent facilitation and negotiation skills.</li></ul> WORKING CONDITIONS: <ul><li>Hybrid</li><li>Office environment.</li></ul> TRAVEL: <ul><li>Travel is required, 30%-40%</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

3 Procurement / Operations Jobs in Temple, TX, USA