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<h3>Job Description:</h3>NQ TRANSACTION PROCESSING REPRESENTATIVE IIIAs a NQ Transaction Processing Representative, you have a quest to understand why and how regulatory requirements, plan rules and system configurations come together to execute our customer requests. Your ability to complete a variety of assigned tasks both timely and accurately makes you a huge asset to your team!The TeamThe team provides transaction processing through Fidelity’s distribution channels. We support Fidelity’s growth with high quality, effective risk mitigation and innovative services through talented associates and processing expertise.The NQ Transaction Processing Organization within Workplace Investment is responsible for all Nonqualified Deferred Compensation (DC) monetary distribution transactions and distribution election setup/changes across multiple NQ plan designs and segments. We not only work closely with CSA, CSM, FINOPs, MD and NQ SDM, but spend approximately 20% of our time communicating directly with our clients through a multitude of channels. The Expertise You Have· Bachelor’s degree or equivalent work experience· Two to five years of transaction processing experience within a professional, dynamic, corporate environment, preferably within Fidelity Investments· DC Recordkeeping experience· Experience working with Microsoft including Excel, Outlook, and Access database software· Working knowledge of Fidelity systems (FPRS, FocusPoint, Plan Sponsor Webstation and Xtrac)The Skills You Bring· Ability to work in a team environment / Team player · Excellent verbal, written communication skills, along with strong attention to detail with ability to self-manage workload· Issue resolution and problem-solving capabilities (ownership and advocacy) · Analytical and possess the ability to propose solutions/follow through · Ability to manage multiple priorities, set priorities, meets goals and deadlines· Risk-mitigation skills - client, plan and participant level · Have an interest in learning about Fidelity’s back office operations and plan configurations· Understand the importance of working with our Fidelity business partners and clientsThe Value You Deliver· Dedicated and can contribute through creative, flexible work solutions (i.e., independence of thought) while exercising sound and professional discernment· Communicating with internal business partners (Client Services, WPS, and Compliance) and our Clients to provide world class service.· Identifying and assisting with workflow enhancements, offering improvement recommendations/ideas, and supporting change in order drive process efficiencies· Ensuring the timely completion of administrative tasks by performing end-of-day reviews of designated processing queues in addition to tracking and entering time and volume-related data to evidence processing compliance and reporting accuracy· Work independently to determine if participant or plan sponsor requests are IGO or NIGO based on pre-defined business and plan rules and contact clients and/or business partners to resolve NIGO’s.<h3>Certifications:</h3><h3>Category:</h3>Transaction ProcessingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Transaction Processing Representative III

<h3>Job Description:</h3><h3>Job Title: Director, Asset Management Treasurers Office, SOX Oversight</h3><h3>The Role</h3>As a Director in the Asset Management’s Treasurers Office, you will play a key role in the oversight of the Sarbanes Oxley (SOX) Compliance programs for Fidelity’s alternative and retail funds. In this role you will provide support for the SOX 404 risk assessment, overall SOX program governance and continuous improvement across multiple products to ensure compliance with the requirements. You will think and work across Fidelity, partnering with Fidelity Fund and Investment Operations, and with key business partners in Legal, Compliance, and Risk.<h3>The Expertise And Skills You Bring </h3><ul><li>Bachelor's degree in accounting or related field.</li><li>Minimum 9+ years industry or equivalent experience.</li><li>5+ years mutual fund accounting, financial reporting, public accounting or related financial experience.</li><li>MBA/CPA a plus.</li><li>Advanced knowledge of the mutual fund business, investment types and alternative investment products.</li><li>Strong technical accounting and regulatory knowledge, including SOX 404.</li><li>Knowledge of operational risk management and internal controls, governance and oversight processes.</li><li>Excellent organizational and problem-solving skills and attention to detail and dedication to accuracy.</li><li>Excellent communication skills and ability to summarize and present sophisticated financial data in clear, organized, concise manner.</li><li>Strong collaboration skills and an ability to work optimally across business units.</li><li>Ability to work independently as well as in a team environment.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>The Asset Management Treasurers Office provides fiduciary oversight of Fidelity’s funds, shareholder activity, and service providers. We use industry knowledge, technical experience, and our responsibility as fiduciaries to set and monitor adherence to fund policies, and we support the Funds’ Boards of Trustees in fulfilling their responsibilities to the Fidelity Mutual Funds. In addition to overseeing Fidelity’s existing products, we also actively support Asset Management’s efforts to expand investment capabilities by ensuring appropriate oversight is in place for new products prior to implementation.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to roles listed as Remote or Onsite. #FidelityAlts The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Investment Operations

Director, Asset Management Treasurers Office, SOX Oversight

Title: Assistant Director of Plant Operations &amp; Maintenance
Employee Classification:&nbsp;Administrative/Professional (Exempt)
Institution:&nbsp;Northeast State Community College
Department: Plant Operations and Maintenance
Salary:&nbsp;$51,599 - $58,788, dependent on education and experience
Please use the Total Compensation Calculator found on the <a href="https://www.northeaststate.edu/faculty-and-staff/human-resources/careers.html" target="_blank">Northeast State Careers Page</a> for a breakdown of the value of the benefits offered to employees of the college.
Job Summary
Reporting to the Director of Plant Operations, the Assistant Director of Plant Operations and Maintenance is responsible for managing day-to-day maintenance operations and supervising maintenance employees across multiple campuses. The Assistant Director will maintain and update the automated preventive maintenance (PM) program and use the software to generate and assign scheduled PM work orders. The Assistant Director will also assign and coordinate the completion of unscheduled work orders as they are received. The Assistant Director will work cooperatively with all constituents of the college in all preventive and routine maintenance work, including the work of outside contractors.
Job Duties
• Supervise maintenance staff on the Blountville and Kingsport campuses • Manage and maintain the automated preventive maintenance (PM) program, including inventory of equipment in all facilities • Generate, assign, and schedule PM and unscheduled work orders for all campuses • Manage, coordinate, and direct all phases of in-house construction after design phases, including the work of sub-contracted trades and the coordination of work with all NeSCC constituents • Prepare bid documents and specifications to solicit bids for facilities maintenance work • Maintain inventory of routine maintenance stock items such as filters, belts, lamps, ballasts, etc. • Assist the Director in all aspects of Plant Operations • Complete other assignments as directed by supervision
Minimum Qualifications
• Associate’s degree or two-year technical degree from a regionally accredited institution • Five (5) years of experience in facilities maintenance • Three (3) years supervisory/team leader experience • Experience reading and understanding various blueprint documents.
Preferred Qualifications
• Bachelor’s Degree from a regionally accredited institution • Experience with Metasys building automation system • Experience in facilities maintenance in a higher education setting • Experience producing construction documents using CAD software and writing specifications for in-house construction and renovation projects. • Conversational ability or fluency in a second language.&nbsp;
Knowledge, Skills, and Abilities
• Technology Skills: MS Office suite; digital records management systems; general operating systems and data information systems • History of managing multiple projects concurrently • Ability to make sound decisions independently • Ability to respond to unexpected circumstances and assess conditions to make rational decisions • Ability to manage in a fast-paced environment that can change quickly • Familiar with building, life safety, ADA, and other codes associated with facilities maintenance • Ability to effectively work with entities outside the college, such as state and local authorities, contractors, vendors, architects, engineers, etc. • Ability to respond to emergencies, including after hours, on weekends, holidays, etc. • Ability to occasionally work in all weather conditions, day or night
For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or <a href="mailto:HRstaffing@northeaststate.edu" target="_blank">HRstaffing@northeaststate.edu</a>. 
Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references will be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.

Motlow State Community College


      Assistant Director of Plant Operations & Maintenance
    

<h3>Job Description:</h3>The RoleReporting to the VP of Market Data and Vendor Strategy, we are looking for a Director of Market Data Services who will ensure that teams across Fidelity receive consistent, proactive, high-quality and beneficial market data support. In this critical liaison role, the Director develops and supplies to market data strategy, provides day-to-day consultative support and management oversight of market data spend, including end user audits, and approval of net new or renewal services.You will be responsible for providing hands-on, high-touch support by sharing in-depth vendor, product and specialized subject domain knowledge for the market data services that meet each business team’s unique needs. To that end, you will lead efforts to establish policies, vet new service requests, reach decisions on spend approval and to share updated spend metrics demonstrating cost savings/cost avoidance against budget expectations.Additionally, you will promote the utilization and value of the larger IIS (Investment Information Services) market data support organization to senior management and investment teams. You will regularly provide significant updates concerning the team’s accomplishments to management and proactively align the role with initiatives and infrastructure of the broader IIS Operations. You will also be responsible for marketing the team’s services to all investment groups and identifying new opportunities to increase awareness and utilization of services as teams dynamically grow and globally evolve.Finally, you act as a liaison back to the broader IIS organization by actively partnering with the specialized talent and expertise of the Research Services, Content Management, Market Data, Vendor Administration, and Vendor Relations teams to ensure that unique independent and objective market data content is fully applied, leveraged, and highly valued by the Advisor clients.Major Responsibilities:<ul><li>Provides consistent, high-quality, and proactive market data support to investment professionals</li><li>Cultivates strong relationships with MDRs, CIOs and senior management to better understand evolving business needs and identify new opportunities to promote utilization of information services</li><li>Proactively develops and maintains strong relationships with business partners to ensure role clarity, awareness and utilization of the team’s capabilities (e.g., Operations, Finance)</li><li>Acts as the primary liaison for New Hire Training Program for IIS Market Data Services and creatively collaborates with the Training and Development team to further promote utilization of all IIS support services</li><li>Finds opportunities for automating and/or technological improvements in data/resource gathering</li><li>Presents regular team performance metrics and usage statistics to senior management highlighting major achievements and user feedback</li><li>Develops and supplies to strategic direction and prioritization of market data services by collaborating with other IIS colleagues.</li><li>Partners effectively with other IIS teams of information professionals to provide 'best-of-breed' solutions to investment professionals</li><li>Partners with Head of IIS and IIS Director peers to outline and lead team goals and initiatives</li><li>Cultivates strong ties with internal clients to understand their individual Market Data needs, providing additional insight for the IIS teams</li><li>Facilitates the contract execution process</li><li>Assists in the vendor negotiation process to effectively represent budgets and business requirements</li></ul>The Expertise and Skills You Bring<ul><li>Required: Bachelor's degree or equivalent with 10-12+ years of experience or Master's degree </li><li>8-10+ years of experience with market data vendors, products, and industry-wide issues as well as the investment management industry.</li><li>Proven management and leadership skills, coaching and mentoring complementary team members in their professional development.</li><li>Strong background of project and people management with complex deliverables that impact business operations as well as the investment process</li><li>Strong orientation to and knowledge of investment management information needs, including identification, evaluation, training, design, organization and access preferences</li><li>Exemplary project management, communication, interpersonal, and presentation skills</li><li>Confirmed ability to work independently and collaboratively with all levels of staff and management</li><li>Superior skill and ability in multi-tasking and appropriate prioritization</li><li>Ability to effectively respond to dynamically changing work environment and to positively influence business outcomes</li></ul>Note: Fidelity is not providing immigration sponsorship for this position.The TeamMarket Data and Vendor Strategy is a team of Market Data Professionals, Vendor Managers, Contract Specialists and Lawyers that provide outstanding service, specializing in market data and research service relationships for the Firm. We are part of the larger Asset Management Compliance, Risk and Business Operations business unit supporting the acquisition, management, dissemination, and use of data across the Firm. In Market Data and Vendor Strategy, we collaborate with groups across Fidelity including finance, risk, legal and compliance along with numerous investment teams providing opportunities to expand your network and gain a better understanding of the business.<h3>Certifications:</h3><h3>Category:</h3>Investment OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Market Data Services

<h3>Job Description:</h3>The RoleThe Global Data Services (GDS) team within Fidelity Fund and Investment Operations (FFIO) is a global, investment data management organization that specializes in the sourcing, analysis, integration, management and distribution of security, index, portfolio, holdings and investment analytics data. GDS provides these data services for reference, evaluative, performance and analytical data in support of global investment decision making organizations. The Senior Manager will manage the day-to-day operational activities including oversight of daily workload distribution to ensure helpdesk and project assignments are equitable, challenging, and completed in an accurate and timely manner. The Senior Manager will work with business partners to resolve complex data inquiries while providing high level of customer service. By working across GDS, technology, customers, business and systems partners, the Senior Manager will plan and prioritize operational projects and manage team efforts end-to-end. The Expertise and Skills You Bring <ul><li>College/University degree</li><li>Partner with portfolio managers, traders, risk, compliance, and technology teams to ensure data meets business needs.</li><li>Knowledge in derivatives and alternative instruments a must</li><li>Knowledge of Index construction and management preferred</li><li>Experienced in managing projects and team of people in a changing environment</li><li>Ability to lead, coach, develop and manage performance and output of team members including training, hiring and setting short an long term goals</li><li>Ability to multi-task, work under pressure, prioritize work for self and other and meet deadlines</li><li>Hands on work style with “can do” attitude with strong desire to make things happen while identifying opportunities of process improvement.</li><li>Proficiency in Bloomberg, OBIEE SQL and data analysis tools.</li><li>Familiarity with data platforms (Bloomberg, Refinitiv, Markit) and master data management systems.</li><li>Strong leader and mentor that builds productive and collaborate relationships with team members by providing and seeking feedback</li><li>Highly motivated, flexible, quality focused team player with excellent organizational skills</li><li>Regulatory Awareness: Understanding of global and local regulations impacting investment data.</li><li>Experience with data mining and visualization, data analytics, data modeling and data manipulation experience</li></ul>The TeamData Management Operations (DMO), a division of GDS, specializes in managing, integrating and validating vendor and Fidelity-defined data associated with investment entities (securities, issues, brokers, funds, portfolios and index data).We are seeking a highly motivated and responsive team player who is able to multi-task and has excellent analytic skills. Our work is highly collaborative and involves close coordination and excellent communication with our clients, market data vendors and key business and technology partners across Fidelity.<h3>Certifications:</h3><h3>Category:</h3>Investment Operations

Principal, Data Management Operations - Hong Kong

<h3>Job Description:</h3>Senior Analyst, Equity Investment Services The RoleAs a Senior Analyst, Equity Investment Services (EQIS) at Fidelity Investments, you will play a critical role partnering with our EQIS team and cross functional partners to support the Equity Portfolio Management team. This is an outstanding opportunity to apply your analytical, project management, and interpersonal skills to deliver data-driven insights to support investment decisions. The individual must:<ul><li>Communicate effectively with many levels of management</li><li>Be comfortable working with investors and have an interest in understanding the investment process</li><li>Demonstrate sound judgment and problem-solving skills when faced with uncertainty or shifting priorities</li><li>Demonstrate a passion for leveraging technology to deliver scalable, long-lasting solutions to complex business challenges</li><li>Be creative and resourceful in responding to time-sensitive ad hoc requests</li><li>Have a familiarity with Equity investment tools, reports, data, and processing</li></ul>Responsibilities<ul><li>Lead projects in support of Equity’s strategic initiatives and business operations</li><li>Develop and implement workflows to support and scale the Equity business</li><li>Liaise and manage relationships with multiple internal groups who support Equity as well as external vendors on implementation activities</li><li>Partner with the Equity management team to develop and deliver periodic and ad-hoc analytics that enable data-driven decision-making</li><li>Coordinate with technology partners and key stakeholders to develop and refine requirements and prioritization needs across Equity</li><li>Guide discussions and activities to ensure clear communication and collaboration among Equity business partners</li><li>Manage and communicate program status to stakeholders of various initiatives</li><li>Identify and articulate program risks and help to resolve issues as they surface</li></ul>The Expertise and Skills You Bring<ul><li>3-5 years’ work experience in or working with investment operations in financial services industry</li><li>Bachelor’s Degree</li><li>Strong communication and analytical skills</li><li>Must be highly organized, meticulous, detail oriented and can work independently</li><li>Effective relationship management skills across numerous strategic business partners</li><li>Demonstrated experience utilizing Python and SQL to streamline workflows, automate repetitive tasks, and deliver actionable data insights.</li><li>Ability to perform multiple tasks simultaneously and comfortable in an environment of shifting priorities</li><li>Excellent judgment, issue management, and problem-solving skills</li><li>Self-motivated, comfortable taking the initiative, and meet deadlines independently</li><li>Positive attitude and 'can do' work ethic</li></ul>Note: Fidelity is not providing immigration sponsorship for this position.The TeamThe role is part of the Asset Management Compliance, Risk and Business Operations (CRBO) team, which is comprised of: AM Compliance, AM Risk, Business Operations and Strategy, Counterparty Research &amp; Analytics, Investment Services and Investment Risk Management. The teams work together to support AM’s strategic goals while being the best partner to the business to protect our clients via proactive compliance monitoring, risk oversight and strategic business planning. While part of CRBO, the role is aligned with the priorities of the Equity organization.The base salary range for this position is $85,000-171,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Investment Operations

Senior Analyst, Equity Investment Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions. The Business Operations Team is responsible for helping lead GCSM into the next phase of operational excellence and control management. This includes proactively identifying operational, financial, and compliance risks, ensuring that effective controls are in place and functioning as intended to support business continuity, and maintaining compliance with both internal policies and external regulatory requirements. This Senior Analyst position reports to the Senior Manager of GCSM Business Operations and will be responsible for working across GCS Marketing owned Issues and Events, rolling out the new Issue Management policy framework, investigating validity and exposure of issues and events, and acting as internal effective challenge. &nbsp;In this role, you will collaborate closely with our partners in Control Management and will understand campaign execution processes and functions to support ongoing monitoring and reporting to provide actionable insights to mitigate future issues. Key Responsibilities •&nbsp;&nbsp;&nbsp;&nbsp;Foster a culture of risk awareness and ongoing improvement within GCSM. •&nbsp;&nbsp;&nbsp;&nbsp;Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Assist Marketing with issue intake, investigation and plan development, including root cause analysis, to address one-off and repeated issue types. •&nbsp;&nbsp;&nbsp;&nbsp;Support review of various components within the End-to-End Issue Management process. •&nbsp;&nbsp;&nbsp;&nbsp;Support GCSM with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with the Marketing teams to launch automated controls in a timely manner. •&nbsp;&nbsp;&nbsp;&nbsp;Be a key leader for sharing insights, better practices, themes, etc. across GCSM&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Provide strategic direction to senior management on issues, events and mitigation strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Identify trends in issues and events to define potential systemic risks or control weaknesses within BU processes and subsequent mitigation strategies in close partnership with the broader Control Management and GCSM teams. Minimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;1-2 Years exposure to or experience with operational risk management (e.g., within Control Management, Risk and/or Internal Audit function). &nbsp;Understanding of critical operational risk management lifecycle activities. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from BU/tech counterparts. •&nbsp;&nbsp;&nbsp;&nbsp;Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required. •&nbsp;&nbsp;&nbsp;&nbsp;Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability. •&nbsp;&nbsp;&nbsp;&nbsp;Strong internal partner management skills with proven ability to influence &amp; negotiate. •&nbsp;&nbsp;&nbsp;&nbsp;Strategic, analytical, problem-solving mindset with an ability to analyze data, identify trends, and evaluate risk scenarios effectively to make decisions or drive to fast resolution. •&nbsp;&nbsp;&nbsp;&nbsp;Proven experience in process improvement, operational excellence, or related field. •&nbsp;&nbsp;&nbsp;&nbsp;Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Analyst - Marketing Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Director of Creative Strategy will play a pivotal role in driving creative innovation for our in-house agency. This leader will uncover actionable insights, define creative territories, and craft strategies that enable American Express to connect meaningfully with Card Members and prospects. They will lead a team of creative strategists to deliver strategic work that fuels cutting-edge digital campaigns and connected customer experiences, specifically across American Express consumer products, benefits, and services.The ideal candidate will bring a relentless curiosity for creative, cultural, and digital trends, along with a drive to uncover opportunities in emerging platforms. They will have the unique ability to analyze and transform data and insights into actionable creative briefs that lead to best-in-class creative solutions for our marketing partners. Responsibilities:<ul><li>Oversee, manage, and resource a dedicated team of (4) full-time creative strategists, fostering their growth and success.</li><li>Lead the development and execution of innovative digital, channel, and content strategies across platforms and customer touchpoints, including 360 campaigns, social, video, and emerging technologies.</li><li>Translate business priorities into clear, actionable briefs that inspire impactful work</li><li>Partner with fellow Creative Strategy Director in B2B to establish team vision, best practices, and scalable processes</li><li>Collaborate with inter-agency teams (Account, PM, Creative) to ensure excellence throughout the project lifecycle</li><li>Build strong relationships and trust with product and marketing partners, influencing long-term marketing roadmaps.</li><li>Work with enterprise insights team to harness customer research, competitive analysis, category trends, and consumer behavior to guide strategy development</li><li>Partner with enterprise digital teams across analytics, SEO, and marketing platforms to design seamless, connected digital customer journeys</li><li>Confidently present and advocate for clear creative visions and strategies to internal and external stakeholders, including senior leadership</li></ul>Qualifications:<ul><li>10+ years of experience at a full-service digital creative agency (or equivalent).</li><li>4+ years of experience directly managing a team and leading creative strategy for complex, multi-channel marketing campaigns.</li><li>Skilled at leading and inspiring cross-functional teams, cultivating collaboration, and encouraging courageous creativity.</li><li>Proven track record of strategic leadership in digital creative strategy, with expertise in leveraging technology, platforms, and emerging trends</li><li>Exceptional communication and presentation skills, capable of simplifying and articulating complex concepts and strategies</li><li>Ability to excel in dynamic environment, leading many concurrent projects across teams</li><li>Understanding of data analysis, SEO, and content management systems enabling connected customer journeys</li><li>Advanced proficiency using Microsoft tools, especially PowerPoint and Excel.</li></ul>Requirements<ul><li>Case studies/portfolio demonstrating ability to lead development of effective creative strategies leveraged across platforms, channels, and customer touchpoints</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director of Creative Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Digital (ED) organization powers the world's best customer experiences and revenue growth through digital acquisition and experience products and solutions. Enterprise Digital Portfolio and Program (EDPP) is a team within ED responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning to elevate transparency and drive business and customer outcomes.As Manager, Digital Product Operations, you will be responsible for enabling the delivery of world class, customer-centric digital products and platforms via centralized prioritization and planning processes. You will leverage lean portfolio management to inform strategic planning, investment funding, capacity management, performance reporting, and agile operations.The ideal candidate will foster and sustain productive stakeholder relationships by enhancing transparency, predictability, and alignment during capacity planning and delivery. We are seeking a strong communicator with the ability to effectively manage complex workstreams in a fast-paced cross-functional environment.&nbsp;The position requires a results-oriented professional who can balance strategic thinking with operational excellence — maintaining professionalism, resilience, and a positive attitude in the face of challenges. Key Responsibilities<ul><li>Drive enterprise impact by enabling effective prioritization and accelerating delivery across 12 Enterprise Acquisition Products and Platforms (EAPP) delivery teams.</li><li>Collaborate with EAPP Product, Technology, LPM and Business stakeholders to ensure seamless operational support for key initiatives.</li><li>Develop and deliver clear stakeholder communications on priorities, progress, and alignment decisions across internal and external partners.</li><li>Drive process improvements for operational efficiency and effectiveness, accelerating value delivery to the Enterprise and our customers.</li></ul>Preferred Qualifications<ul><li>5 years experience working in project, portfolio, product or program management, or operational experience.</li><li>Excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions.</li><li>Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence.</li><li>Experience working with Agile product development methodologies, program and project management</li><li>Knowledge of software product development in Enterprise Acquisition Platform &amp; Products (EAPP) is a plus.</li><li>Experience with enterprise collaboration tools (JIRA, Confluence, Airtable, Clarity, nVision)</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Strategy (ES) is American Express’ corporate strategy and internal consulting division. ES partners with senior leaders and the Executive Committee to address the company’s most important strategic priorities. The group operates in a dynamic, fast-paced environment, requiring seamless collaboration across a wide range of stakeholders. This position is an integral part of the team and requires a proactive, organized, and resourceful Executive Assistant who can handle a wide range of administrative tasks and confidently navigate a large organization.How will you make an impact in this role?<ul><li>Organize and maintain complex calendars for two Vice Presidents using a high level of tact, prioritization, influencing skills, and integrity, including scheduling across multiple time zones</li><li>Collaborate regularly with the six New York-based Directors to schedule meetings where the Vice Presidents are needed, understand shifting priorities, and support project coordination</li><li>Coordinate and oversee internal and external meetings, including sending invitations, reserving meeting space, telepresence setup, audio/visual needs, transportation, catering, and preparation of meeting materials</li><li>Manage long-term calendar planning and ensure leaders are aware of critical meetings, events, and upcoming commitments</li><li>Make complex travel arrangements and detailed itineraries, including air, hotel, transfers, and meeting schedules</li><li>Prepare, reconcile, and process expense reports in line with company requirements using Concur, and review direct report expenses routed for VP approval</li><li>Manage general follow-ups, generate reminders, and track deadlines to ensure timely execution across commitments</li><li>Partner closely with the Senior Executive Assistant and the MA team to ensure coordination, share updates, and support broader team processes</li><li>Assist with special projects, team initiatives, and ad hoc support as needed</li><li>Build and maintain strong working relationships with Executive Assistants and enterprise partners across all band levels</li></ul>Minimum Qualifications:<ul><li>5+ years of executive administrative support experience within a large organization</li><li>Proven track record of supporting senior leaders with a customer-first mindset and strong attention to the executive’s needs and experience</li><li>Experience supporting global or senior leaders across multiple time zones</li><li>Ability to operate with a high level of integrity and maintain complete confidentiality when handling sensitive issues</li><li>Effective verbal and written communication skills, with the ability to clearly convey information and confidently interact at all levels</li><li>Excellent time management and organizational skills with strong accuracy and attention to detail; able to work flexibly and under pressure</li><li>Demonstrated ability to manage multiple priorities and execute across multiple initiatives in a fast-paced, dynamic environment</li><li>Ability to identify problems, evaluate potential solutions, and proactively work toward resolution</li><li>High proficiency using MS Office (Word, Excel, PowerPoint) and internal AXP tools and systems, including Outlook, Webex, Ariba, Concur, Payroll, SharePoint, and myInfo</li><li>Strong interpersonal and networking skills to build and maintain effective professional relationships across the organization</li><li>Ability to interact effectively and diplomatically with executives and Executive Assistants across AXP</li><li>Team-oriented mindset with the ability to excel in a dynamic, evolving environment</li><li>Willingness to work in the New York office at least 3 days per week</li></ul>Preferred Qualifications:<ul><li>Positive, solutions-oriented demeanor and reliable follow-through</li><li>Keen attention to detail with a strong sense of urgency in execution</li><li>Ability to prioritize independently and work autonomously with minimal guidance</li><li>Strong understanding of AXP policies and procedures</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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