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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Community CareAll Locations: 155 Addison StreetPosition Summary: The role of the Home Care Administrative Supervisor is to oversee the daily operations of the PACE Home Care Scheduling Dept. The Home Care Administrative Supervisor works with the Home Care Manager to ensure effective coordination/scheduling and delivery of in home support services including home monitoring, home health aides, homemakers, laundry, grocery delivery, meals and other services required based on IDT assessments. The Home Care Administrative Superviosr is be responsible for the day to day oversight of the PACE Schedulers and Home Care Referral Specialist(s)to ensure that the department is operating at maximum efficiency. The Home Care Administrative Supervisor will work closely with the Home Care Manager to ensure that there is efficient use of internal and community resources deployed to meet the ongoing needs of PACE participants.NeighborHealth, is the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.For the 8th time, NeighborHealth has been named one of the Top Places to Work in Massachusetts by the Boston Globe!&nbsp;This award recognizes the most admired workplaces in the state voted on by the people who know them best — their employees.EDUCATION: Two to four years of college or certification regarding training as an executive secretary or administrative assistant and/or senior level experience coordinating functions of a larger health care programEXPERIENCE: 4 years or related administrative experience is required in supporting a senior manager or large department.&nbsp; Additional education may be substituted for years of related experience.SKILLS/ABILITIES<ul><li>Excellent ability to collaborate, engage, and lead by example with a broad range of staff.</li><li>Excellent speaking ability, judgment, initiative and problem solving abilities</li><li>Computer and internet skills and experience required, familiarity and comfort with MS Office products essential</li><li>Ability to work a flexible work schedule</li><li>Ability to maintain productivity in environment that requires individual to work independently 90% of time</li><li>Teamwork experience working cross-functionality throughout multiple disciplines.</li><li>Excellent organizational skills as demonstrated by prioritization and multi tasking</li></ul>Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>GENEROUS STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>AND MUCH MORE</li></ul>Pay Range:Starts at $64,480 up to 99,840 based on experienceNeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Administrative Supervisor, Home Care

<h3>Job Description:</h3>The Role As a member of the Regulatory Reporting Strategic Support team, you will be responsible for providing frontline support to the firm’s external shareholders for all matters related to regulatory reporting. This role carries a dual function in that a portion of the work will be dedicated to working closely with the firm’s institutional broker dealer clearing and correspondent clients, while also partnering with compliance to respond directly to regulator inquiries regarding previous reporting activity or existing processes used to report on required trading and customer account information. As part of this role, you will also be responsible for partnering more broadly across the product, data and operations teams that support regulatory reporting.The Expertise and Skills You Bring• Externally-facing experience working either directly with clients or external firm stakeholders • Previous experience supporting client activity related to trading, financial reporting, or broader operational activity and/or interacting with financial regulators or supporting business functions (ie compliance) that do so. • FINRA Brokerage licenses Series 7, 24 &amp; 63 required within 6 months The Value You Deliver • Optimizing the broker dealer clearing/correspondent client experience as it relates to ongoing regulatory reporting obligations • Partnering with:<ul><li>Compliance partners to respond to regulatory examinations, including timely and accurate communications to regulator inquiries.</li><li>Data analytics team to review activity related to customer and regulator inquiries.</li><li>Product and Operations teams to make enhancements to applications and processes as a result of client feedback or regulator findings.</li><li>Proactively provide the regulatory reporting group with insight gained from regular interactions with clients and regulators</li></ul> The Team This dynamic team is part of Fidelity’s Capital Markets group. Fidelity, through its broker dealers, is required to send significant amounts of detailed trading and customer account and identification data to various governmental and industry regulators such as FINRA, FINRA CAT, the SEC and MSRB. The Regulatory Reporting group, across several functions, is responsible for performing these duties on behalf of the broader firm. The group ensures this can be done by working closely with business partners such as Trading, Technology, Customer Support teams and Compliance/Legal. The group plays a critical role by ensuring the firm meets stated requirements set by industry regulators and therefore not subject to disciplinary action or fines.<h3>Note: Fidelity will not provide immigration sponsorship for this position.</h3><h3>Certifications:</h3>Series 07 - FINRA, Series 24 - FINRA<h3>Category:</h3>Brokerage OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director Regulatory Reporting Strategic Support

<h3>Job Description:</h3><h3>The Role</h3>Are you ready to drive Fidelity Digital Asset Management (FDAM) forward? FDAM is building an investment platform offering digital asset products and services designed to meet the growing needs of Fidelity’s retail customers and intermediary and institutional clients. As the Director of Business Operations, you will have a significant impact on our ambitious goals! Reporting directly to the VP of Business Operations, you will implement business strategies and work with key partners across various functions, including compliance, legal, risk, technology, and the investment team.What will you be doing every day? You will lead digital asset product implementations, align cross-organization efforts, and develop roadmaps to deliver maximum value. Your role will also involve onboarding of new digital asset vendors and managing the review and execution of legal agreements.<h3>The Expertise and Skills You Bring</h3>Your background and skills are crucial to your success in this role. We're looking for:<ul><li>Proven expertise or experience in blockchain, cryptocurrency, and/or tokenization of real-world assets</li><li>A bachelor’s degree or equivalent experience (MBA is a plus)</li><li>Over 10 years of experience in the financial and investment management industry</li><li>Excellent organizational skills and ability to balance ‘big picture thinking’ with attention to small details</li><li>Strong stakeholder management and communication skills to effectively influence and manage expectations with company leadership and cross-functional teams</li><li>A track record of working across enterprises with a focus on outcomes</li><li>Significant project management experience</li><li>The ability to prioritize in a fast-paced, changing environment</li><li>A positive attitude and dedication to improving work culture</li><li>Strong problem-solving and technical skills</li><li>Creative, independent thinking within a collaborative framework</li></ul><h3>Note: Fidelity will not provide immigration sponsorship for this position.</h3><h3>The Team</h3>At Fidelity, our team is our greatest asset. As a member of the FDAM division, you will collaborate with investment professionals and key partners to drive our central initiatives forward. We are committed to an inclusive and collaborative culture, ensuring that our diverse workforce thrives. Your role will be pivotal in maintaining positive relationships and steering our division towards its critical initiatives.Join us and be part of a team that is dedicated to excellence and innovation. We are passionate about crafting solutions that meet our business goals and drive our division's success. Your expertise will be instrumental in crafting the future of our business operations.The base salary range for this position is $103,000-$174,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Investment Operations

Director, Business Operations (Digital Asset Management)

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one of 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description Job Summary: The Senior Manager of Operations is a pivotal operational and project management partner to the Chief Communications Officer (CCO), responsible for overseeing, coordinating, and executing all operations within Harvard Kennedy School’s (HKS) Office of Communications and Public Affairs (OCPA).&nbsp;This leader drives the operations of the communications department, including office administration, project management, and&nbsp;tracking of goals and effectiveness. In this role, you will help drive the seamless integration of workstreams managed by four departmental directors—ensuring alignment, on-time delivery, and optimal outcomes for office-wide priorities.&nbsp;&nbsp;The ideal candidate for this role is a results-driven project manager and operations professional who thrives in fast-moving, multifaceted environments. This person thrives on optimizing an office’s systems and processes, identifying areas for improvement, finding solutions, and collaborating across the teams. They are a strategic thinker with advanced project management expertise, skilled at building and executing detailed project plans, managing competing priorities, and optimizing processes and budgets across various teams. This leader brings proven experience shepherding large-scale initiatives involving multiple stakeholders, accelerated timelines, and high organizational visibility. They lead proactively—anticipating issues, identifying risks, and ensuring that all projects are executed efficiently, effectively, and collaboratively.&nbsp; 
Job-Specific Responsibilities: <ul><li>Develop and monitor detailed project timelines, milestones, and deliverables; proactively track progress, resolve potential roadblocks, and provide regular status updates to leadership.&nbsp;Oversee and implement processes to track the Communications team’s annual workplan and progress toward departmental goals; collaborate with Communications Leadership to develop effective tracking systems.</li><li>Serve a key project manager for the Office of Communications and Public Affairs (OCPA), partnering with the CCO to lead project planning, execution, and delivery for office operations and strategic initiatives—including complex, high-profile communications campaigns.</li><li>Work with the CCO to strategically manage the budget,&nbsp;ensuring strategic and timely spending while identifying forward-looking opportunities. Manage financial systems&nbsp;such as invoicing, office-wide recurring expenses, and external vendors.</li><li>Organize, schedule, and facilitate excellent team meetings,&nbsp;ensuring agendas are relevant, timely, and impactful.</li><li>Drive cross-functional coordination and project alignment by facilitating communication, information sharing, and timely decision-making among the four OCPA directors and relevant stakeholders.</li><li>Oversee project planning for key office activities, including effective meeting cadence, retreats, report management, coordination of freelancers and in-office vendors, and execution of recurring operational processes.</li><li>Manage the office’s financial operations and project budgets, ensuring strategic allocation and timely spending, accurate invoicing, and optimization of financial resources across all projects and initiatives.</li><li>Foster and maintain effective relationships&nbsp;with external vendors, ensuring all deliverables meet our standards, deadlines, and budget requirements.</li><li>Advise and brief the CCO on project status, key updates, risks, and opportunities, enabling data-driven decision-making and agile response to emerging challenges.</li><li>Support the development of materials and key content—including webinars, retreats, and leadership presentations—tailored to audiences such as the Dean’s Council, Visiting Committee, and all-staff meetings, in partnership with the appropriate team.</li><li>Lead process improvements and workflow optimization initiatives, continuously identifying and implementing enhancements to increase productivity, collaboration, and project outcomes across the team.</li></ul> Qualifications Basic Qualifications: <ul><li>Bachelor’s degree and 5 years of professional experience in operations, communications, public affairs, media relations, as a chief of staff, project manager, or a related field.</li><li>Demonstrated experience/interest in the field of communications, public service, government, or politics, through education or professional experience.</li></ul> 
Additional Qualifications and Skills: <ul><li>Exceptional organizational, project management, and process improvement skills. Fluency with project management processes and systems.&nbsp;</li><li>Outstanding interpersonal skills with a collaborative mindset and diplomatic approach to problem-solving.</li><li>Ability to see the “big picture” while managing details and multiple priorities.</li><li>Experience working in a complex, matrixed environment or with cross-functional teams with tight deadlines.</li><li>Experience managing budgets.</li><li>Strong writing, editing, and verbal communication skills.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information: This position is based on our campus in Cambridge, MA. It requires working in-person a minimum of 3 days per week during the academic year.</li></ul>#LI-ES2Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

Senior Manager of Operations, Communications and Public Affairs

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Retail Pharmacy - MaverickAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: The Pharmacy Technician Supervisor leads a team of pharmacy technicians that assist pharmacists and pharmacy manager. The Pharmacy Technician Supervisor oversees daily pharmacy workflow and pharmacy technician schedules to ensure the needs of the business and customer service standards are maintained and in compliance with state and federal regulations. In addition, the Pharmacy Technician Supervisor leads, supports, develops, and evaluates pharmacy technicians while upholding departmental standards. The Pharmacy Technician Supervisor is responsible for employee engagement and advocating for the pharmacy technician team while supporting the Pharmacy Manager in solving complex problems.<ul><li>Provides day-to-day supervision and coaching to ensure pharmacy technicians’ responsibilities are carried out using standard operating procedures to complete daily assignments accurately and efficiently.</li><li>Ensures all pharmacy functions are properly staffed to meet business and operational needs.</li><li>Create and manage the daily and long-term pharmacy technician schedules and daily workflow schedule.</li><li>Supports non-dispensing tasks and patient services if needed</li><li>Effectively communicates with pharmacy staff and sets clear performance expectations.</li><li>Enforce accountability standards.</li><li>Collaborate with the Pharmacy Manager and HR in sourcing, hiring, onboarding, and orientation of new pharmacy technicians.</li><li>Creates and implements training plans for pharmacy technicians</li><li>Provides coaching and feedback on performance and conduct issues</li><li>Assists Pharmacy Managers in evaluation of staff on performance competencies</li><li>Performs pharmacy technician annual performance reviews</li><li>Oversee and assist with daily tasks performed by Certified Lead Pharmacy Technicians</li><li>Helps coordinate and participates in annual pharmacy physical inventory process</li><li>Complete technician payroll approvals.</li><li>Approve time off requests according to NeighborHealth and pharmacy department policies.</li><li>Oversees technician registration, certification and ensures all technician licenses are renewed appropriately.</li><li>Complete projects as assigned by Pharmacy Managers or Pharmacy Director.</li><li>Monitoring and implementing quality controls in accordance with NeighborHealth regulations.</li><li>Knowledgeable and ability to troubleshoot and assist in workflow if needed</li><li>Provide coverage in daily pharmacy workflow if needed.</li><li>Track, execute, and meet department KPI’s and productivity levels.</li><li>Communicates health center initiatives, expectations and policies</li><li>Displays outstanding customer service skills when interacting with patients, outside providers, referral sources or others.</li><li>Promotes a sense of “teamwork” through demonstration of self-direction and self-motivation. Solves problems independently and knows when to seek consultation. Provides leadership to other support staff on the practice team. Works cooperatively and respectfully with others at all levels of the organization.</li></ul>EDUCATION: <ul><li>High School Diploma or GED.</li><li>Certified Pharmacy Technician (PTCB or ExCPT) required</li><li>State licensure with the Massachusetts Board of Registration in Pharmacy required</li><li>Advanced PTCB certification preferred</li></ul>EXPERIENCE:<ul><li>4-6 years of related experience</li><li>3 years of experience in team leadership or a supervisory role position</li><li>Experience within the Health care industry working with health center or hospital operations</li></ul>SKILLS/ABILITIES:<ul><li>Ability to use data to evaluate outcomes required</li></ul><ul><li>Working knowledge and experience with electronic medical record systems, performance dashboards, database products, and analysis tools</li><li>Proficiency in Microsoft Office Word, Excel and Outlook</li></ul><ul><li>Must have excellent attention to detail to all areas of compliance</li></ul>Hourly rate: $31.50 up to $49.00 based on experience.Schedule: Monday - Friday 8:00am - 5:00pmEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Pharmacy Technician Supervisor

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description The Director of Analytics and Strategic Planning will create and implement a new comprehensive data and analytics infrastructure to guide all decision making within Alumni Relations and Resource Development. They lead the design and execution of departmental data analysis and reporting strategies, delivering actionable insights and timely metrics that drive progress toward expanding fundraising results, pipeline development, and alumni engagement. The Director establishes and refines guidelines for tracking prospect engagement, staff activity, fundraising outcomes, and alumni involvement, ensuring consistent standards across teams. They also develop and implement collaborative approaches to proactively seek out, identify, update, and manage alumni and donor data, utilizing diverse sources and innovative methods to enhance data integrity and support ongoing organizational success.&nbsp; 
Job-Specific Responsibilities: <ul><li>Oversees alumni and donor data management systems in coordination with Harvard University guidance, ensuring data integrity, policy compliance, and effective business processes.&nbsp;</li><li>Serves as primary point of contact for system development, support, and enhancement related to strategic alumni engagement, principal and major gifts fundraising, annual fund fundraising and ARRD forecasting.&nbsp; &nbsp;&nbsp;</li><li>Creates and leads a strategy to analyze and report on key metrics, providing timely data and insights to departmental teams in support of measurable goals. Develops local standards for prospect activity tracking, staff metrics, fundraising and engagement results, communications, and similar projects.&nbsp;</li><li>Develops and implements a cross-team strategy to secure, update, maintain alumni and donor data. Researches/onboards tools that aid staff and constituents in efficient data maintenance processes across a variety of sources and methods.&nbsp;</li><li>Responds to and delegates ad hoc data and reporting requests as needed, supporting staff with timely information to inform decision-making. Sets clear processes and timeline expectations for staff.&nbsp;</li><li>Explores, integrates, and support adoption of new tools or technologies that advance alumni and donor engagement or facilitate internal collaboration. Oversees the testing, onboarding, and maintenance strategies for new processes and tools.&nbsp;</li><li>Prepares and maintains a suite of reports, dashboards, and related resources for use by staff to monitor and improve outcomes.&nbsp;</li><li>Coordinates data entry, gift management, and reporting cycles in collaboration with internal teams and university partners.&nbsp;</li><li>Ensures data integrity and security for sensitive alumni and donor information&nbsp;&nbsp;</li><li>Represents the office on university-wide data, reporting, and IT working groups and foster alignment with institutional priorities.&nbsp;</li><li>Performs other responsibilities upon request, as needed, with or without accommodation.&nbsp;&nbsp;&nbsp;</li><li>The above covers the most significant responsibilities of this position.&nbsp; It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.&nbsp;</li></ul> 
Working Conditions: Primary work takes place in an hybrid office environment.&nbsp; Some tasks may require being on campus or in other off-site locations for a period of time and some lifting of boxes or light equipment is required.&nbsp; Sitting or standing for periods of time. Some repetitive motion. 
Physical Requirements: Qualifications Basic Qualifications: <ul><li>Bachelor’s degree and&nbsp;7+ years related experience in actionable data analytics, acquisition, and maintenance required.&nbsp;&nbsp;</li><li>Demonstrated understanding of data analysis and presentation along with the ability to translate end user requirements into technical specifications.&nbsp;</li><li>Experience working in a complex fundraising operation.&nbsp;</li><li>Strong knowledge of MS office, Excel, and analytics tools required.</li></ul> 
Additional Qualifications and Skills: <ul><li>Comfort with advanced fundraising technology and ability to learn new programs quickly.&nbsp;&nbsp;</li><li>Strong project management skills and the ability to ensure compliance across many constituents required.&nbsp;&nbsp;</li><li>Strong oral and written presentation skills required.&nbsp;&nbsp;</li><li>Knowledge of the Advance system and advanced knowledge of QlikView report writing strongly preferred.&nbsp;</li><li>The ability to problem solve and work in fast-paced environment.&nbsp;</li><li>Must have excellent interpersonal and communication skills, and the ability to foster productive working relationships with a range of internal and external constituents.&nbsp;</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education, Criminal</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 058. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Director of Analytics and Strategic Planning

<h3>Job Description:</h3>Vice President, Advisor OversightThe RoleThe Advisor Oversight Team partners closely with key internal stakeholders and channel partners to identify and mitigate risks associated with the engagement of external investment managers within Fidelity products. The Advisor Oversight Program covers a breadth of product structures and asset classes. The team is looking to add a Vice President to lead due diligence and on-going oversight of Registered Investment Advisers (RIAs) within Fidelity’s Wealth Advisor Solutions® (WAS) program. The WAS program matches retail clients with third-party RIAs for specialized services, providing them with additional choices when they have complex planning or customized investment needs. Reporting to the Head of Business and Advisor Oversight, the Vice President, Advisor Oversight will be responsible for the following activities: <ul><li>Lead a team responsible for initial due diligence and on-going oversight of managers with the WAS program</li><li>Team responsibilities include: <ul><li>Lead initial due diligence with potential investment advisors to evaluate their control environments and perform a thorough operational risk assessment of the firm</li><li>Conduct ongoing monitoring activities to identify any material risks across the investment advisors, which include, but not limited to, preparing manager scorecards and managing ad hoc events</li><li>Preparation of reports and presentations to senior management and oversight committees.</li></ul></li><li>Chair cross-functional management oversight committees for key program reporting and decision-making. <ul><li>Key partners include: Compliance, Legal, Product, and Channel/Distribution.</li></ul></li><li>Develop frameworks and acceptance criteria to evaluate risks associated with WAS advisors.</li><li>Drive evolution of the program through the assessment of industry trends, best practices, and process improvement opportunities.</li><li>Program resource planning and budgeting</li></ul>The Expertise and Skills You Bring <ul><li>Knowledge of investment industry regulatory environments</li><li>Operational Due Diligence experience at a bank, asset allocator, fund of funds, or other investment platform is preferred</li><li>Background in investment accounting/audit, compliance, or risk management at a financial institution</li><li>Experience leading cross-functional, complex programs</li><li>Strong program management, team leadership, and people skills</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Strong analytical skills with high attention to detail and accuracy, and strong organizational and problem-solving skills; ability to understand complex issues.</li><li>Ability to succeed in a deadline-driven, high-visibility environment</li><li>Experience working collaboratively with business, distribution, service providers, Risk, Legal, and Compliance teams</li><li>Ability to travel up to 20% of the time</li></ul>The TeamThe Business and Advisor Oversight Team within Strategic Advisers, LLC partners closely with SAI leadership and key stakeholders to identify, manage and mitigate risks across all facets of the business. The team provides support and oversight for Fidelity’s managed account products and offerings, including registered mutuals funds, private funds, separate accounts, and referral programs. The team interacts frequently with investment management teams, product development groups and Fidelity control partners, including Legal, Treasurer’s Office, Compliance, and Operations.<h3>Certifications:</h3><h3>Category:</h3>Investment OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Vice President, Advisor Oversight

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description The Harvard Federal Credit Union (Harvard FCU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HFCU's philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use, and best suited to meet their financial needs. 
 
Harvard FCU:&nbsp;<a href="https://harvardfcu.org/" target="_blank">https://harvardfcu.org/</a>&nbsp; 
 
Job Specific Responsibilities:The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader is responsible for driving growth, ensuring regulatory compliance, optimizing performance across origination, processing, underwriting, closing, and servicing, and delivering an exceptional member experience. The VP will champion innovation, lead cross-functional initiatives, and manage vendor and stakeholder relationships to ensure operational excellence and sustained profitability.Strategic Leadership<ul><li>Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives.</li><li>Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities.</li><li>Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering.</li><li>Identify and evaluate opportunities for partnerships, market expansion, and operational improvements.</li><li>Represent the mortgage division in enterprise-wide planning and executive-level decision making.</li></ul>Team &amp; Culture Leadership<ul><li>Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions.</li><li>Foster a culture of innovation, accountability, and inclusivity.</li><li>Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement.</li></ul>Operations Management<ul><li>Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service.</li><li>Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies.</li><li>Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance.</li><li>Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations.</li></ul>Compliance &amp; Risk Oversight<ul><li>Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements.</li><li>Partner with auditors and regulators during examinations and ensure timely remediation of findings.</li><li>Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements.</li></ul>Vendor &amp; Relationship Management<ul><li>Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors.</li><li>Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring.</li></ul>Functional ResponsibilitiesOrigination &amp; Underwriting<ul><li>Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications.</li><li>Review and approve loan decisions in alignment with underwriting guidelines and risk appetite.</li></ul>Closing &amp; Servicing<ul><li>Add closing and servicing Team.</li><li>Manage lien releases, subordinations, modifications, and timely escrow analysis.</li><li>Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting.</li></ul>Working Conditions:<ul><li>Work is performed in an office setting.</li></ul> Qualifications Basic Qualifications:Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role. <ul><li>Bachelor’s degree or equivalent work experience required</li><li>Minimum of 8 years’ relevant work experience</li><li>Supervisory experience</li></ul>Additional Qualifications and Skills:The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.<ul><li>Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role.</li><li>Proven experience managing underwriting, secondary market activities, and vendor relationships.</li><li>Strong understanding of mortgage regulatory environment.</li><li>Experience working in a credit union or community bank setting.</li><li>Demonstrated success leading change management and digital transformation initiatives.</li><li>Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools.</li><li>Excellent written and verbal communication skills.</li></ul> Additional Information ​​​​​Standard Hours/Schedule:&nbsp;35 hours per week.<ul><li>Required to be onsite a&nbsp;minimum 3 days per month, at times 5 days per week based on required business needs.</li></ul>Visa Sponsorship Information:&nbsp;Harvard University is unable to provide visa sponsorship for this position.Pre-Employment Screening:&nbsp;Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).Other Information:<ul><li>Please provide a cover letter and resume as one document with your application.</li><li>This position has a 90-day orientation and review period.</li></ul>#LI-BT1Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

VP, Mortgage Operations

Under the direction of the Program Director, the Clinical Supervisor&nbsp;at the Discovery Day Treatment Program is part of a multi-disciplinary team which provides quality clinical care to consumers with serious and persistent mental illnesses and/or who are suffering serious disturbances in life functioning due to a psychiatric problem.&nbsp; This position will be responsible, along with program leadership, for the clinical support and development of the Discovery staff.&nbsp; This position will work with the program director on developing trainings, providing group and individual supervision, and reviewing the clinical care clients. This position will provide clinical intake, assessment, risk/safety planning and treatment planning for clients.&nbsp; Leads development of comprehensive recovery-based services to adults with serious mental illness.&nbsp;&nbsp;&nbsp;The program philosophy is that staff clinicians will help consumers by educating them about their symptoms and aid them in developing better coping skills through the use of group therapy in a structured, scheduled day and by the development of a goal oriented treatment plan.&nbsp; Treatment is conducted in a setting, which is safe, respectful and empathic to consumer needs.&nbsp;<ul><li>Works with program director develops and conducts clinical trainings for staff at all levels&nbsp;</li></ul><ul><li>Facilitates regular group supervision for clinical staff&nbsp;&nbsp;</li></ul><ul><li>Works with program leadership, oversees clinical processes and protocols that include intakes, assessment and clinical interventions.&nbsp;&nbsp;</li></ul><ul><li>Supports clinical staff with individual supervision&nbsp;&nbsp;</li></ul><ul><li>Leads or co-leads a schedule of treatment groups in the program as assigned by the Program Director.&nbsp;</li></ul><ul><li>Groups are organized and well thought out as evidenced by consumer satisfaction responses taken during the group’s schedule and by supervisory feedback.&nbsp;</li></ul><ul><li>Works as the Case Coordinator/Clinician of Record for program clients as assigned by the Program Director.&nbsp;</li></ul>Will clinically supervise staff and make take on administrative duties per the Program Director&nbsp;Schedule Monday - Friday 9am-5pmWill see 8-10 clients and provide clinical supervision for 2-3 cliniciansSalary range is up to $85,000!<h4>Required Skills</h4>Education:&nbsp;&nbsp;<ul><li>Master’s Degree in Social Work, Clinical Mental Health Counseling, Psychology or related field required</li><li>Independent license, LICSW, LMHC or licensed Psychologist is required</li></ul>&nbsp;Experience:&nbsp;&nbsp;<ul><li>Prior experience working with adults with mental illness.&nbsp;</li></ul><ul><li>Prior experience with co-leading or leading treatments groups.&nbsp;&nbsp;</li></ul>

Aspire Health Alliance

Clinical Supervisor

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: The Supervisor of Patient Registration is responsible for all registration-related activities in the departments located at Gove, Maverick, Paris St. and Winthrop. This includes assuring the smooth delivery of quality registration services in relationship to optimal patient flow within the departments. This includes overseeing the general clerical functions such as appointment scheduling, check-out and order entry. Directly supervises 20 - 40 (number may vary) Registration PAR’s /PAC’s and Team Leads in the planning and delivery of training of Patient Access Representatives, Coordinators and Leads and all other staff performing the registration and function. Works directly with the Operations Manager and/or Administrative Director in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience throughout the registration and check in process. Schedule: Tuesday-Saturday 3pm-12am. Hours must flexible and include some evenings, weekend, and holidays depending on department needs.Essential Duties &amp; Responsibilities<ul><li>Directly supervise the activities of all Full-time, Part-time and per diem staff which include Patient Access Representatives/Coordinators primarily responsible for the Patient Registration function but also includes scheduling, check-out and order entry</li><li>Implement and maintain registration standards, policies and procedures in conjunction with the &nbsp;Operations Manager and Administrator Director ; continuously identify areas in need of policy development and to appropriately raise and address issues needing clarification</li><li>Act as a resource and role model to staff, and provide an expert knowledge base</li><li>Act as a liaison between assigned departments, Registration, and Patient Accounts; ensure the smooth and efficient patient and work flow to balance the needs of both the clinical department and Registration and report any relevant issues to management; work closely with the Medical director, operations manager and Administrative Director &nbsp;of the Pediatric &nbsp;department .</li><li>Ensure all appropriate staff are updated of all new information and changes within the assigned clinical departments</li><li>Address issues and problems as they arise</li><li>Plan, coordinate, and lead regular staff meetings with Patient Access Representatives/Coordinators as needed</li><li>Participate in the planning, coordination, and delivery of all Registration training including new staff training, re-training for existing staff, on-going continuous improvement in skill development and&nbsp; training for all registration staff and any other staff performing a registration function</li><li>Provide “hands on”/on-the-job training to fully develop registration and customer service skills and maximize potential of staff</li><li>Assist in the facilitation the completion and&nbsp; continuous updates of the Registration Policy &amp; Procedure manual and all related tools to improve and enhance PAR’s &amp; PAC’s &nbsp;access of up to date, practical, user-friendly written information and on-line resources</li><li>In conjunction with Human Resources Department and manager, interview and select Clerical Associate staff and fully participate in staff retention efforts</li><li>Evaluate the performance of staff providing constructive feedback for professional growth and development; write and review performance appraisal in a timely manner; participate in corrective action processes for Registration staff as needed</li><li>Oversee the daily quality review of the HSN Special Circumstance application for completion , AOB’s , UDS, and the information entered in EPIC prior to forwarding to Patient Accounts and Medical records; &nbsp;track outcomes to identify staff and Department areas for improvements and areas for re-training (this has changed) no longer use encounter forms</li><li>The ability to maintain Templates</li><li>Maintain cash handling in accordance with department and health center policies and procedures</li><li>Identify, track and report on various measures to continuously improve performance of Patient Access Representatives/Coordinators, including the delivery of quality patient service and other outcomes</li><li>Perform the responsibilities of the Patient Access Representative/Coordinator as needed; assures shifts have adequate staff coverage</li><li>Assure the staff equipment (printers, faxes, phones, POS machines, computers) are in good working order, are kept supplied with cartridges, paper, etc. as needed; collaborate effectively with Purchasing, Facilities, MIS, and other departments in obtaining needed parts, repairs, and maintenance</li><li>Coordinate the ordering, inventory, and distribution of supplies for Registration staff in assigned clinical areas</li><li>Coordinate and Facilitate with all staff with respect to insurances and the verification process and all online eligibility resources available at the health for efficient patient flow in the following manners; performing the pre-verification process and updating EPIC with correct information prior to the patient presenting for their appointment. Included but not limited to all new departments in Pediatrics.</li><li>Check’s DAR dailyfor Behavioral Health &amp; Nutrition encountersto be certain they are check out to the appropriate insurance for completion</li></ul>EDUCATION:<ul><li>High School graduate or equivalent</li></ul>EXPERIENCE: <ul><li>Minimum of 3 to 5 years supervisory experience</li><li>Knowledge of managed care, the various insurance plans, registration practices and protocols strongly needed</li><li>Understanding of and experience with NeighborHealth' systems, processes, policies and procedures a plus</li><li>Minimum of 3 to 5 years work experience in a health care or customer service environment</li></ul>SKILLS/ABILITIES:<ul><li>Strong leadership, initiative, and supervisory skills</li><li>Exceptional customer service and problem solving skills&nbsp;</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and time management skills</li><li>Awareness and appreciation of the continuous improvement processes</li><li>Strong computer skills</li><li>Awareness of state of the art technology to solve operational issues</li><li>Analytical skills necessary to review reports and identify trends/issues</li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously</li></ul>PAY RANGE: $54,080 up to $ 81,120 depending on experienceEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

18 Procurement / Operations Jobs in Woburn, MA, USA