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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Senior Manager of Data Risk Management will be part of the team responsible for ensuring compliance with the Enterprise Data Risk Management Policy within the Enterprise Acquisition Products &amp; Platforms (EAPP) organization. This role will be responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, evaluating Data Risk Controls, and confirming Data Incidents are remediated. The candidate will partner across business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitor and manage data risks, resolve data/platform issues, and drive consistency, usability, and governance of specific product data across the organization.Responsibilities:<ul><li>Advance the established data governance principles, policies, and programs for stewardship, advocacy and custodianship of data</li><li>Support management of Data Risks for the business unit, in coordination with relevant supporting roles, as described in the Enterprise Data Risk Management Policy</li><li>Identify data incidents, perform root-cause-analysis of data incidents, and drive remediation of audit and regulatory feedback.</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure system-level lineage is documented completely and accurately</li><li>Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams</li><li>Partner closely with colleagues to support establishment and execution of a multi-year roadmap based on enterprise data objectives</li><li>Collaborate with data owners and users to modify or implement new repeatable and reliable business processes to effectively manage data</li></ul>Qualifications:<ul><li>5+ years of work experience relating to the creation and execution of formal data governance and/or data management programs</li><li>Minimum 2 years of experience in data governance or related domain at a large financial institution</li><li>Understanding of and experience with Data Management and Data Governance concepts (e.g., metadata, lineage, data quality)</li><li>Demonstrable experience driving meaningful improvements in business value through data management and strategy</li><li>Ability to work with white space to design and complete solutions to solve sophisticated challenges</li><li>High-caliber communication skills, both in terms of preparing presentations and delivering a updates to large audiences and senior leaders</li><li>Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Computer Science or other similar field</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.Guardian

American Express

Senior Manager - Data Risk Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;&nbsp;The Premium Products, Rewards &amp; Benefits (PPRB) organization is part of US Consumer Services and is responsible for making membership essential through the sourcing and delivery of relevant, differentiated, and world-class&nbsp;products and benefits that drive demand and inspire card members to deepen loyalty.&nbsp;Since its launch in 1984, the Platinum Card has been the pioneer and leader in the Premium Card space. The Platinum Card is built for today’s established professionals who expect exclusive experiences, rich travel and lifestyle rewards and best-in-class service whether they’re across the globe or at home city. Platinum drives significant topline growth and is a key contributor to the U.S. Consumer business. It’s also a flagship brand for American Express and drives meaningful consideration across the enterprise.The US Platinum Product Management Team owns the product strategy, branding, value propositions, and&nbsp;P&amp;L for our US Platinum product. This Senior Analyst will play a key role in supporting the marketing strategy for product positioning, benefit messaging, and Card Member experiences. This team member will partner with cross-functional partners to ensure we are delivering valuable benefits, exceptional servicing, and a personalized customer experience to our Platinum Card Members. This team member will also support critical run-the-business product functions, including budget management, legal and compliance reviews, and ad hoc marketing updates. This is a great opportunity to build a diverse set of skills ranging from branding to customer engagement strategy and partnership management.This individual will work cross-functionally with key internal partners including Consumer Marketing, Content Management, TLS, Resy, Business Development &amp; Partnerships, GABM, GCS, GCO, Privacy and Compliance. This role reports to the Senior Manager - US Platinum Card Product Management.Key Responsibilities:<ul><li>Develop the marketing strategy for Platinum, including the Product’s branding, positioning, identifying target audience, and visual identity, and communicate the strategy to various Marketing teams across the enterprise</li><li>Manage run-the-business functions such as budget, product-related marketing campaign execution, launch calendars and Customer experience monitoring and enhancement</li><li>Work with cross-functional partners to launch new customer experiences and channels for premium products</li><li>Support Platinum marketing operations requirements, such as creating and maintaining the Platinum toolkit, CDRC/CTC management, creative reviews, and monitoring Partner owned marketing assets</li></ul>Minimum Qualifications:<ul><li>1-3 years of relevant experience</li><li>Bachelors required</li><li>Fun, energetic self-starter with “can do” positive attitude</li><li>Team player with a passion to create the best customer experience for our Card Members</li><li>Passion for and/or thorough understanding of the premium card marketplace and trends</li><li>Solutions-oriented, strategic thinker with attention to detail</li><li>Strong verbal and written communications skills</li><li>Strong organizational and project management skills</li><li>Confidence, personal presence, and comfort interacting with all levels of the organization</li><li>Ability to identify opportunities proactively and independently for improvement and drive results</li><li>Ability to stay calm under pressure and flexible amidst change</li><li>Ability to seamlessly juggle multiple projects and priorities</li><li>Ability to influence and bring partners together towards common goals</li></ul>Salary Range: $65,000.00 to $95,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst-U.S. Platinum Card Product Management - Go to Market

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.&nbsp;American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business.&nbsp;Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Our Business Digital Experiences team is leading a critical transformation within Global Commercial Services (GCS)—creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical.As a Senior Manager of Product Development, you will play a key role in advancing this mission by driving delivery across complex initiatives that shape how Middle Market customers engage with American Express. You will translate strategy into execution by ensuring seamless, intuitive capabilities tailored to product and persona needs. This includes simplifying complexity, accelerating delivery timelines, and delivering outcomes at scale.Success in this role will require exceptional stakeholder management, cross-functional collaboration, and the ability to turn ambiguity into clear, actionable plans. By combining digital strategy, executional leadership, and customer-centric thinking, you will help build a best-in-class digital ecosystem—differentiating American Express through experiences that are intuitive, personalized, and designed to scale.&nbsp;Key Responsibilities:<ul><li>Engage in early strategic planning and discovery to define MVP scope, point-of-arrival vision, and phased delivery approaches that balance near term impact with long-term scalability</li><li>Lead the development of digital capabilities that enhance efficiency, scalability, and customer experiences across the business ecosystem</li><li>Drive collaboration with engineering, design, product, business partners and cross-functional teams to align priorities, resolve trade-offs, and accelerate delivery of high impact initiatives</li><li>Identify opportunities to enhance existing capabilities to improve scalability and speed to market</li><li>Develop solutions that enable seamless integration across systems ensuring cohesive and intuitive digital experiences</li><li>Proactively identify inefficiencies in current processes and create strategies to streamline workflows to improve outcomes</li><li>Document business architecture and digital capabilities to ensure clarity, alignment, and integration across experiences</li><li>Leverage data-driven insights to refine digital capabilities, optimize usability, and drive adoption at scale</li><li>Communicate strategies, progress, and outcomes to senior leadership and updates to senior leadership and key partner</li><li>Foster a culture of accountability, collaboration, and coaching team members while modeling execution excellence</li></ul>Minimum Qualifications<ul><li>5+ years of experience in product management, platform development, or related roles within financial services or technology</li><li>Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences</li><li>Strong ability to collaborate across teams and drive alignment on priorities and execution</li><li>Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs</li><li>Strong analytical skills with experience using data and research to guide decision-making</li><li>Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development</li><li>Familiarity with agile methodologies and product development frameworks</li><li>Bachelor's degree in business, computer science, engineering, or a related field</li></ul>Preferred Qualifications<ul><li>Master's degree (MBA) or equivalent</li><li>Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments</li><li>Strong understanding of customer experience, platform scalability, and digital experience feature development</li><li>Ability to align product strategy with business goals and drive meaningful impact</li><li>Experience presenting to senior executives and influencing cross-functional teams</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management  (Card Program)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Within Global Servicing (GS), the Global Complaints &amp; Privacy organization is a talented team of 800 colleagues who are responsible for managing the program, governance, resolution, escalation and reporting of complaints for the majority of the enterprise. Additionally, the team fulfils Privacy Rights requests with adherence to GDPR and CCPA regulation, and has responsibility for the execution of regulatory projects for Privacy Risk Oversight and Privacy related issues.Complaints are a rich source of technical, process and procedural improvement opportunities for American Express. This new Escalated Complaint Management team will be responsible for the identification, remediation and tracking of potential issues identified through the end-to-end complaints process. The&nbsp;Analyst, Escalated Complaint Management, will help strengthen the escalation process by developing and supporting reporting and issue tracking. Improved reporting and tracking are critical to ensure that improvement opportunities identified in the complaints program are actioned. This will create a stronger overall compliant program and better meet regulatory expectations.<ul><li>Partner with MIS and Analytics teams to develop escalation process reporting</li><li>Ensure accurate and timely reporting</li><li>Build strong partnerships across all core Business Units to ensure reporting and tracking of all escalated opportunities</li></ul>Minimum Qualifications<ul><li>Analytical mindset and skills</li><li>Ability to build relationships across the entire organization</li><li>Exceptional verbal and written communication skills</li><li>A positive can do attitude</li><li>Experience with analytical tools like: Excel, Tableau, Hive, or Python.</li></ul>Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Operations Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Risk ID &amp; Assessment team is to identify, assess, mitigate, and report on Operational Risk within BU processes for US Consumer Services to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.US Consumer Services is looking for a Senior Manager of Risk ID &amp; Assessment focused on ensuring control management is embedded in the day-to-day operations of our Lounge Network. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, US Consumer Services Risk ID, Assessment, Testing &amp; Reporting will support the capabilities and lounge processes in the Travel &amp; Lifestyle Services organization:<ul><li>Provide additional identification of risks throughout Lounge processes and systems (along with business process owners)</li><li>Facilitate Lounge Process Owners in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Conduct control monitoring (supplemental to Lounge process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to the Lounge leadership team on current risk levels, emerging trends and root causes</li><li>Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Advise Lounge and Capability process owners with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Reviewing independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes&nbsp;</li><li>Experience in financial services industry</li></ul>Salary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Control Management - Lounges

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleThe NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities.&nbsp; This role is responsible for leading the change management, communications, and engagement strategies that enable successful adoption of NAS’s end-to-end product governance and lifecycle program. The Senior Manager will drive organizational readiness, foster cross-functional alignment, and ensure that change is understood, embraced, and sustained.The ideal candidate brings strategic change leadership expertise, excels at storytelling and influencing across levels, and is passionate about helping teams thrive through change. You will be central to enabling NAS to scale its product governance efforts and embed consistent, efficient, and effective practices across the lifecycle.How will you make an impact in this role?<ul><li>Design and execute structured change management strategies that drive understanding, alignment, and behavioral adoption across teams participating in NAS product lifecycle efforts</li><li>Develop and deliver a comprehensive communications and engagement plan that builds awareness, strengthens participation, and reinforces the value of governance processes</li><li>Partner with cross-functional stakeholders—including Product, Technology, and Control Management—to ensure readiness and alignment for changes impacting processes, tools, and team responsibilities</li><li>Create and manage toolkits, learning resources, and enablement campaigns that support teams in navigating change</li><li>Establish feedback loops and measurement approaches to assess change adoption, identify resistance, and adapt strategies in real time</li><li>Serve as a strategic advisor to NAS leaders, helping them champion change and sustain momentum across the organization</li></ul>Minimum Qualifications:<ul><li>5-8 years of experience in change management, internal communications, product operations or a related field</li><li>Strong understanding of change frameworks, behavior adoption strategies, and stakeholder engagement techniques</li><li>Strong storytelling, writing and presentation skills with experience tailoring content to different stakeholder groups</li><li>Proven experience leading change initiatives, ideally in product, technology or operations environments</li><li>Experience developing and managing learning or enablement programs is a plus</li><li>Strong collaboration and influencing skills across levels, especially with senior stakeholders</li><li>High comfort with ambiguity, ability to translate complex topics into simple, actionable messages</li><li>· &nbsp;&nbsp; Understanding of product management and development processes would be a bonus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Product Operations & Lifecycle Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Data Risk Management (“EDRM”), within the Global Risk &amp; Compliance Organization, is the independent risk management function covering risk of financial loss, reputational damage, or regulatory or legal action resulting from inadequate data governance and/or data management practices adversely impacting the accuracy, timeliness, comprehensiveness, or usability of data within or throughout its lifecycle.&nbsp;EDRM is hiring an Analyst who will play a key role in setting up the new transaction testing function within the Enterprise Data Risk Management team to ensure financial transactions are accurate, complete and adhering to regulatory standards.Responsibilities include, but are not limited to:<ul><li>As testing will traverse products and systems across American Express, this analyst will develop a risk-based approach to determine the prioritization and cadence of reviews for transaction testing of regulatory reports via comprehensive test plans, test cases and test scripts for transaction testing based on the regulatory reports, products and systems considering applicable regulatory requirements and internal American Express Policies. Support risk mitigation strategies by identifying, evaluating and prioritizing data risks to develop tailored testing methodologies aligned to regulatory reporting processes and underlying transaction data complexity.</li></ul><ul><li>Analyze large datasets to identify discrepancies, anomalies, and gaps in reported values by performing validations against source systems/points of origin. Implement transaction testing across regulatory reports to further validate accuracy and completeness of reported values against the points of origin.&nbsp;</li></ul><ul><li>Design and prepare 2LoD transaction testing review reports summarizing the approach, testing methodology and outcomes inclusive of findings, if any. Document testing processes outcomes - including issues, results and overall accuracy. Contribute to detailed transaction testing across various card products and systems to validate data feeding into regulatory reports. Prepare and report updates on transaction testing and identified data risks to senior management.&nbsp;</li></ul><ul><li>Perform data management controls testing across regulatory reports to validate overall control design, operational effectiveness and coverage.&nbsp;</li></ul><ul><li>Stay abreast of changes in banking regulations and reporting requirements (e.g., FFIEC, FRB, OCC, FDIC) to ensure transaction testing aligns with current mandates, regulations, industry standards, emerging trends and overall best practices.&nbsp;</li></ul>Qualifications:<ul><li>Degree in Finance, Accounting, Business Administration, Risk Management, or other related discipline is required.</li></ul><ul><li>2-3 years of experience in regulatory reporting team, audit, compliance or risk management within the banking or financial services industry. Demonstrated experience in transaction testing, data validation, and analysis is preferred. As well as additional experience or understanding of financial analytics, reporting, data analytics, data controls and data transformation logics. Requesting strong knowledge of data governance, data compliance, and data-related issue management in large financial services firms. Utilize data and business analytics background to develop winning strategies and drive business decision making.</li></ul><ul><li>Knowledge, experience, or familiarity in regulatory reporting (FR2052a, FRY15, FRY9C, FRY14 etc.), audit, US GAAP and financial accounting is preferred.</li></ul><ul><li>Proficient in using data analysis tools (e.g., Excel, SQL), and knowledge of database systems.</li></ul><ul><li>Strong analytical, problem-solving, and critical thinking skills are important.&nbsp;</li></ul><ul><li>Adept verbal and written communication skills, including the ability to explain complex problems and ideas clearly and succinctly to senior management. Effectively manage multiple, and often conflicting, priorities under tight timeframes and adapt to frequent change.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Risk Management; Regulatory Reporting Transaction Testing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.The&nbsp;Enterprise Control Management (ECM) team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?The Senior Manager of Governance &amp; Initiatives will work with the Director and VP of Governance &amp; Initiatives and across the ECM team to support governance within ECM and across the control management organization at American Express.This Senior Manager will be part of the team responsible for execution of project managing ECM initiatives and related coordination of change management activities (communications, plans to socialize and vet, solicit feedback and drive collaboration across function and businesses, including control management and second line of defense).&nbsp;Responsibilities Include:<ul><li>Manage ECM initiatives as assigned by the Director and VP of Governance &amp; Initiatives including project management of ECM deliverables, ownership of cohesive and coordinated change management across ECM initiatives and integration with related initiatives across second line of defense and first line of defense.</li><li>Partner across the ECM team and with ECM's Learning &amp; Communications pillar to coordinate and support robust change management activities including communications, obtaining buy-in, receiving inputs and removing roadblocks, as relevant.</li><li>Support the creation of material for regular and ad hoc updates and presentations to Executive Committee and other governing bodies and senior stakeholders.</li><li>Be a thought leader with a proactive mindset. Align stakeholders across functional and business areas as needed, assess risks, escalate and devise mitigation strategies, think through interdependencies, drive collaboration in support of initiatives and risk management uplift.</li><li>Support and collaborate with ECM Governance, which includes activities such as Control Management Lead Forums, Collaboration Groups, and Control Management Town Halls and related work to drive consistency, create community, and share best practices across the broader Control Management organization.</li><li>Support oversight of ECM owned governing documents including but not limited to: procedures, templates, job aids, and reference guides.</li></ul>Minimum Qualifications:<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities.</li><li>Excellent project management, communication, and interpersonal skills, with successful experience in leading and teaching others these skills.</li><li>Proven record of successfully implementing complex, large-scale, cross-functional initiatives.</li></ul>Preferred Qualifications:<ul><li>Strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges and persevere through conflict that comes with change.</li><li>Strong relationship/interpersonal skills with ability to build trust, followership, and develop productive relationships across stakeholders including business, second line of defense, and audit partners, including but not limited to challenging the status quo.</li><li>Knowledge of regulatory changes and industry best practices, supporting regulatory engagement and oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and trainings.</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Demonstrated history and ability to manage multiple stakeholders spread over geographies and with varying backgrounds.</li><li>Experience supporting governance work in committee, forums, and communications.</li><li>Experience helping to drive transformational change across a large-scale organization.</li><li>Demonstrate core leadership abilities, which include setting the agenda for the team and enterprise, bringing others along by fostering collaboration and promoting diversity and inclusion, and doing it the right way through clear, candid, and courageous communication.</li></ul>GUARDIANSalary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Enterprise Control Management, Governance & Initiatives

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Corporate Card products team designs and operates the corporate-liability Card products that are offered to medium, large and global businesses.&nbsp;The Director of Corporate Membership Rewards Card Product Management will lead end-to-end product strategy and execution for the Corporate Card Membership Rewards portfolio (Platinum, Gold, and Green Cards enabled for Membership Rewards points).&nbsp;Grounded in the needs of the varied design personas that use these products – which include business owners, procurement personnel, administrators, and individual employees – the Director will set the value prop and forward-looking vision for the Membership Rewards product portfolio, and direct all workstreams related to P&amp;L analysis, benefit design, new feature launches, and measurement.&nbsp;This leader will work in close partnership with a peer Director of Corporate Cashback Card Product Management, ensuring a cohesive product line and efficiency in managing shared benefits and features. As these portfolios continue to evolve and differentiate, the Director of Corporate Membership Rewards Card Product will own the next-generation of the MR-enabled Cards, including new benefits, interaction with foundational digital experiences such as Expense Management, points program updates, Card form factor, go-to-market, and more.&nbsp;The Director of Corporate Membership Rewards Card Products will:<ul><li>Lead a high-performing team of colleagues&nbsp;</li><li>Own the strategic vision and priorities for Corporate Membership Rewards Cards, including card design, benefits, points earn rates, redemption rates and options, Card management digital experience, servicing, and more</li><li>Work in close partnership with other leaders in Card Product, as well as New Product Development, Finance, Pricing, Marketing, Field, and others</li><li>Serve as the point person and liaison to the Membership Rewards center of excellence, and maintain strategic connections with leaders of all other Membership Rewards products – such as Small Business and Consumer Cards – across American Express</li><li>Engage and negotiate with Corporate-specific Membership Rewards points transfer partners, and design and build new partner experiences</li><li>As Card portfolio refreshes are required, conduct client and prospect research, survey the competitive landscape, and gather any inputs necessary to identify and formalize value proposition updates</li><li>Use visual communications present the strategic/business rationale for Card updates, and bring others along to build momentum and alignment</li><li>Submit new initiatives related to Corporate MR Cards for investment planning, working with New Product Development to capture feature requirements, Finance on Cost Benefit Analysis, and leading submission</li><li>Serve as the Product point person for Servicing and Field questions MR Cards, and own issue resolution, ops governance, and risk management for the Cards in the MR Corporate portfolio</li></ul>Qualifications:<ul><li>Proven people leader with ability to crystallize goals for direct reports, and inspire teamwork</li><li>Flexible, creative problem-solver who puts structure around complex issues; able to take new ideas from strategy to a concrete proposal, with cogent evidence that builds alignment and momentum behind an argument; top notch visual communication and storytelling to ensure clear communication</li><li>Customer-first mentality with previous experience in Card or financial product management</li><li>P&amp;L mastery and financial acumen – an eye for performance trends in the product portfolio, and practices that will boost portfolio health</li><li>Keeps an active pulse-check on the competitive landscape to identify what draws customers to certain elements of the value prop, and optimize for these through marketing and product design</li><li>Facility for stakeholder management; ability to communicate solutions, new ideas, or recommended fixes to varied group of stakeholders and gain buy-in at all levels of seniority</li><li>Proactive and positive attitude, dedication to building team culture of learning, growth, and development </li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;

Director, Corporate Membership Rewards Card Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Within American Express, Global Supply Management (GSM) is responsible for helping Amex maximize the purchasing power of over $11B of third party spend. We provide strategic consultation to the business and provide end-to-end procurement services. We maximize the purchasing power of the Company to drive the best value from our supplier base which then frees up investment capacity for the Blue Box. GSM together with our business partners manages the supplier strategy for the Company, identifying and on-boarding new suppliers, realizing significant cost saves and revenue generation relating to working with Global Commercial Services and Global Merchant Services to increase billings and merchant coverage and ensuring an optimal user experience for Amex employees and suppliers.Strategic Sourcing and Business Enablement (SS&amp;BE) is responsible for helping Amex maximize its purchasing power with third parties, of which over $3B is for the marketing and promotions (M&amp;P) category. This is a global role supporting all Amex customer segments across multiple sub-categories such as creative, media, print, experiential, marketing technology, and other key marketing services. Your mission:&nbsp;Develop and grow relationships with business partners to understand objectives, key priorities, and opportunities while leading a cross-functional team to develop strategic, forward-thinking strategies with multi-year value generating initiatives to enable business success. &nbsp;Responsibilities will, at a high level, include:<ul><li>Own the strategic vision and roadmap for select M&amp;P sub-categories with multi-year value generating sourcing approaches to enable the business success including relationship development with business partners to gain business unit knowledge, understand goals, and identify issues and potential opportunities.</li><li>Seek and leverage external insights to drive innovative ideas and an enterprise view on market trends, competitive landscape value generation, and strategic sourcing opportunities.</li><li>Develop best practices around supplier and services based on both internal conditions and plans as well as industry trends.&nbsp; This includes, but not limited to, price, scope, performance and right sourcing.</li><li>Cultivate deep partnerships with internal teams throughout the Blue Box, including Marketing Leadership, Technology, Third-Party Lifecycle Management, Control Management, Legal, and more to ensure synchronization of priorities to meet shared goals.</li><li>Build strong partnership with select strategic suppliers and manage them effectively.</li><li>Manage and develop a high performing team.</li><li>Ability to travel 10%</li></ul>Minimum Qualifications:&nbsp;<ul><li>Marketing Procurement – strong general manager, including strategic thinking, financial acumen, and negotiation skills with a deep understanding of market opportunities and broader business issues within Marketing and Promotions to be able to capitalize on market changes and future trends.</li><li>Analytical thinker – strategic and creative thinker who likes to solve business and operational problems and identify clear action plans and drive resolution.</li><li>Customer focus – customer-first mindset with knowledge of procurement/sourcing process.</li><li>Strong collaborator – collaborative partner with strong cross-functional leadership and influence management skills with global experience.</li><li>Excellent communicator – excellent oral and written communication skills with comfort presenting ideas to leaders at all levels.</li><li>Inspiring leader – leader and colleague who brings a positive and high energy attitude to the organization able to hire, coach, and develop a high performing team.</li><li>Analytical – purposeful mindset with the ability to synthesize data into actionable insights and strategic recommendations while balancing multiple priorities.</li><li>Comfort with white space – ability to navigate white space and bring structure.</li><li>Adaptable – ability to manage day-to-day business priorities along with long-term strategic deliverables with a positive attitude and the flexibility to deal with ambiguity and rapid change.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Preferred 7+ years of industry experience.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

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