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Join the Clean Energy RevolutionBecome a Resource Management Business Planning, Advisorat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll In this role, you’ll focus on forecasting and leading the workforce planning portfolio within the call center, as well as conducting financial analysis, performing risk assessments, and conducting performance and trend analysis. Additionally, you’ll lead or provide project support and develop and analyze strategic plans to ensure alignment with organizational goals and objectives. As a&nbsp;Resource Management Business Planning, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Work with project managers and department heads to determine resource requirements; develop resource plans that align with project timelines and budget constraints</li><li>Support the acquisition of necessary resources, including human resources and materials; assist in managing vendor relationships and procurement processes</li><li>Assist in allocating resources to projects, tasks, or teams based on established plans; collaborate with project managers to ensure timely and effective resource assignment</li><li>Monitor and track resource utilization using project management tools or software; provide regular reports and insights on resource usage to stakeholders</li><li>Participate in capacity planning activities to assess future resource demands; analyze historical data and growth projections to anticipate resource needs</li><li>Help facilitate discussions to resolve conflicts related to resource allocation; support stakeholders in negotiating compromises and finding equitable solutions</li><li>Analyze resource utilization data to identify patterns and inefficiencies; recommend process improvements and reallocation strategies to optimize resource use</li><li>Assist in identifying and managing risks related to resource availability and allocation; support the development of contingency plans to address potential resource constraints</li><li>Collaborate with project managers, department heads, and external partners to gather resource requirements and provide updates on resource allocation AND engage stakeholders in resource planning discussions and communicate resource-related decisions</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity</li></ul><h4>Minimum Qualifications</h4>Seven or more years of experience performing resource management and/or business planning.Preferred Qualifications<ul><li>Five or more years of experience with strategic resource allocation and optimization.</li><li>Three or more years of experience collaborating with stakeholders and developing resource plans.</li><li>Three or more years of experience monitoring and tracking resource utilization.</li><li>Five or more years of experience analyzing resource utilization data for improvements and recommendations.</li><li>Three or more years of experience identifying and managing resource-related risks.</li><li>Five or more years of experience using of Microsoft Excel, Microsoft Access database, Power BI, and/or any workforce-related software.</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. </li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Resource Management Business Planning, Advisor

Join the Clean Energy RevolutionBecome a Grid Management System, Advisorat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll&nbsp;provide in-depth technical subject-matter expertise for critical distribution management work defining the future of Grid Management. Your technical leadership and guidance will help ensure our team’s success.&nbsp; You will also leverage your skills and experience to solve technical issues with our next generation grid control platforms.&nbsp; As part of the IT team that brings these core capabilities to our T&amp;D organization, you will make a true difference in the planning, delivery, and operational support of our Grid Management technologies. SCE’s GMS is the next generation platform that will be responsible for monitoring and managing the electric grid. This platform is made up of multiple applications and technologies, it is used by Grid Operations for critical operations every day. It is also used by T&amp;D engineering to manage field assets needed for monitoring and control.As&nbsp;a&nbsp;Grid Management System, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Manages the reliable, safe, and compliant operation and maintenance of the grid application system, and implements grid modernization capital and expense programs</li><li>Develops and manages energy efficiency projects, integrating advanced technologies and renewable energy sources to reduce energy consumption</li><li>Develops and implements tools, processes and procedures that enhance system reliability and organizational efficiencies</li><li>Collaborates with cross-functional teams to promote energy-saving practices and ensure effective energy management throughout the organization</li><li>Identifies, implements, and maintains key performance and process metrics to evaluate the efficiency and effectiveness of processes, procedures and applications</li><li>Designs, develops and maintains plans related to data integrity, system reliability, and consistency</li><li>Oversees software development and maintenance support for the grid applications as they relate to the operation and control of the electrical grid</li><li>Designs, administers and monitors grid application software configurations</li><li>Facilitates grid application vendor software enhancements and leverages product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions</li><li>Develops group performance expectations and goals that align with line of business and Company goals</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience in designing, building, implementing, maintaining, and supporting complex Utility, Realtime or Enterprise systems&nbsp; - OR - Seven or more years of experience as a user of a Utility grid application</li></ul>Preferred Qualifications<ul><li>Experience with Transmission and Distribution networks, SCADA and control systems</li><li>Three years of experience working with and/or supporting an electric utility Distribution Management System</li><li>Possesses proficient analytical skills to troubleshoot complex problems related to real-time systems</li><li>Capability to create and execute shell scripts, bash, and/or Python</li><li>Proficient with SQL queries and reporting tools and platforms</li><li>Experience performing data analysis, development of business reporting</li><li>Strong coordination and communication skills to support working with cross-functional teams and vendors to achieve success in project activities</li><li>Experience with GitHub, Dynatrace, KAFKA, YAML, Kubernetes, Jenkins</li><li>Experience of Prometheus and Grafana</li><li>Experience with automation tools like Ansible, Chef, Puppet</li><li>Experience working in agile projects, devops, scrum</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. </li></ul><ul><li>This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation.&nbsp; Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.&nbsp;</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Grid Management System, Advisor

<h3>Job Description:</h3><h3>Financial Consultant</h3>If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model with an existing client base and institutional feeders of business that is unmatched in the industry. At Fidelity, we empower professional growth, flexibility and support thus enabling long-term success for you and our clients.<h3>The Purpose of Your Role</h3>Working in our Investor Center, you will engage face-to-face with your customers, offering guidance and personalized planning, while helping extend the reach of the firm's brand. We fully support you with an open architecture product platform and top resources in the financial industry, while you nurture relationships with an existing client base.<h3>The Expertise We’re Looking For</h3><ul><li>Previous success in building relationships, uncovering needs and recommending solutions</li><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>Keen ability to present complex solutions to a knowledgeable client base while building rapport and credibility</li><li>Degree and/or other professional certifications are helpful; if you do not already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Skills You Bring</h3><ul><li>Ability to thoughtfully introduce your clients to different investment strategies and bring together additional client assets while engaging in positive, client-centered discussions</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li><li>Committed to delivering an outstanding customer experience with a passion for seeing others thrive</li><li>Motivated by results and finding solutions, you take initiative and exceed customer expectations</li><li>Extensive knowledge of investment solutions</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!<h3>The Value You Deliver</h3><ul><li>Your integrity, insights, interpersonal skills, and meticulous planning allows you to mentor and support your customers as they look to reach their retirement goals</li><li>Supporting our clients by providing comprehensive investment solutions and retirement plans to meet their needs both now and for their future</li><li>Effectively engage clients through personal interactions, reflecting your interpersonal communication and relationship building skills</li><li>You have a steadfast commitment to your clients while making a positive impact in the community</li></ul>The base salary range for this position is $55,000 - $75,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA<h3>Category:</h3>Sales

Fidelity Investments

Financial Consultant- Century City, CA

Join the Clean Energy RevolutionBecomeaSenior Specialist, System Performance Objectives and Managementwithin Grid Innovation in System Planning and Engineering at Southern California Edison (SCE) and build a better tomorrow.In this job, you will be responsible for supporting the development of system wide performance targets related to SCE’s strategic objectives including, but not limited to, Safety, Reliability, Capacity/Readiness, Resilience, and Affordability. You will play a critical role in maturing our benchmarking capabilities to inform metric and long-term roadmap development for each of these strategic objectives. This role also includes corporate goal reporting to our business operations and strategic planning teams within SCE across key system performance indicators. To get the job done, you’ll develop partnerships across the organization and influence others to mature our performance capabilities. As a Senior Specialist, System Performance Objectives and Management, your work will enable Pathway and Countdown to 2045, load growth, climate resilience, integrated planning and more to help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? <h4>Responsibilities</h4><ul><li>Gathers, synthesizes and summarizes performance data to support development of key performance indicators (KPIs) and metrics that align with the organization’s strategic goals.</li><li>Assist in summarizing and reporting company performance metrics, including financial, operational, and customer metrics – KPIs; provide insights on the impact of changes on performance metrics and help stakeholders adapt to new performance management processes or systems.</li><li>Assist in the creation of performance reports and dashboards that present key metrics and trends clearly and concisely; share these reports with stakeholders to provide a comprehensive view of the organization’s performance and track progress towards goals.</li><li>Work with stakeholders to help translate strategic objectives into actionable initiatives and projects; ensure that performance measures are aligned with the organization’s strategy and integrated into performance management systems.</li><li>Support the identification of areas for performance improvement based on data analysis and insights; collaborate with cross-functional teams to develop and implement strategies that drive efficiency and productivity.</li><li>Assist in assessing and monitoring risks that may impact business performance. Help identify potential risks and develop risk mitigation strategies to ensure effective risk management.</li><li>Collaborate with stakeholders across the organization, including department heads and operational teams; facilitate discussions and presentations to communicate performance results, share insights, and gain buy-in for performance improvement initiatives.</li><li>Assist in the continuous evaluation and refining of performance management processes and methodologies.</li><li>Stay updated with industry best practices and emerging trends to enhance the organization’s performance management capabilities.</li><li>Assist in the support of change initiatives by providing insights on the impact of changes on performance metrics; help stakeholders understand and adapt to new performance management processes or systems.</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Five or more years of experience preparing or supporting performance data analysis/reporting.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree or higher in Business, Engineering, or other relevant discipline.</li><li>Strong proficiency with MS tools (PPT, Excel, and Power BI).</li><li>Exceptional communication skills, with record of converting data to easily consumable decks, dashboards, and written material.</li><li>Proficiency in continuous improvement methodologies (Lean, Six Sigma, etc.).</li><li>Experience with researching and benchmarking industry standards to evaluate operational efficiency, identify performance gaps, and support the development of data-driven objectives.&nbsp;</li><li>Strong problem-solving and critical thinking abilities.</li><li>Passion for collaborating with teams – both internal and external to solve complex business problems and arrive at solutions.</li></ul>Additional Information<ul><li>This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days (2) with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!&nbsp;&nbsp;</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>The primary work location for this position is PIV (Pomona, CA). </li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.&nbsp;Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.&nbsp;We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.&nbsp;

Senior Specialist, System Performance Objectives and Management

Join the Clean Energy RevolutionBecome a Senior Advisor, System Performance Objectives and Management within Grid Innovation in System Planning and Engineering at Southern California Edison (SCE) and build a better tomorrow. In this job, you will set system wide performance metrics and targets related to SCE’s strategic objectives including, but not limited to, Safety, Reliability, Capacity/Readiness, Resilience, and Affordability. You will develop and own the long-term strategic roadmap across one or several of these objectives within the System Planning and Engineering division of SCE - driving programs within the roadmap(s) forward, quantifying benefits, identifying gaps in performance, and initiating new programs to address them. This role will also provide significant visibility through presentations and report outs to senior leaders within System Planning and Engineering and SCE more broadly. In your drive for results, you’ll develop partnerships across the organization and influence others to be successful.As a Senior Advisor, System Performance Objectives and Management, your work will enable Pathway and Countdown to 2045, load growth, climate resilience planning and more in an effort power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? <h4>Responsibilities</h4><ul><li>Define key performance indicators (KPIs) and metrics that align with the organization’s strategic goals; establish benchmarks and targets to measure and evaluate performance across different areas such as financial, operational, and customer satisfaction and employee productivity.</li><li>Lead the gathering and reporting of company performance metrics, including financial, operational, and customer metrics (KPIs); provide insights on the impact of changes on performance metrics and help stakeholders adapt to new processes.</li><li>Oversee the creation of performance reports and dashboards that clearly and concisely present key metrics and trend; share these reports with stakeholders to provide a comprehensive view of the organization’s performance and track progress towards strategic goals.</li><li>Work with stakeholders to translate strategic objectives into actionable initiatives and project; ensure that performance measures are aligned with the organization's strategy.</li><li>Integrate performance management systems, such as balanced scorecards or OKRs (Objectives and Key Results).</li><li>Identify areas for performance improvement based on data analysis and insights.</li><li>Collaborate with cross-functional teams to develop and implement strategies, initiatives, and process improvements that drive efficiency, productivity, and cost savings.</li><li>Assess and monitor risks that may impact business performance. Identify potential risks, develop risk mitigation strategies, and establish monitoring mechanisms to ensure that risks are effectively managed.</li><li>Collaborate with stakeholders across the organization, including executives, department heads, and operational teams. Facilitate discussions, workshops, and presentations to communicate performance results, share insights, and gain buy-in for performance improvement initiatives.</li><li>Continuously evaluate and refine performance management processes and methodologies.</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Ten or more years of experience preparing or supporting performance data analysis/reporting.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree or higher in Business, Engineering, or other relevant discipline. MBA strongly preferred.</li><li>Strong proficiency with MS tools (PPT, Excel, Power BI, etc.)</li><li>Proficiency in continuous improvement methodologies (Lean Six Sigma, etc.).</li><li>Exceptional communication and presentation skills, with track record of presenting to senior leadership.</li><li>Experience in developing and executing near- and long-term organizational strategies and objectives. </li><li>Agile, with a sense of urgency and the ability to work under pressure on multiple projects.</li><li>Knowledge of Company and department objectives and strategies.</li><li>Ability to thrive in a fast-paced, dynamic environment.</li><li>Passion for collaborating with teams – both internal and external to solve complex business problems and arrive at solutions.</li></ul>Additional Information<ul><li>This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!&nbsp;&nbsp;</li></ul><ul><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li></ul><ul><li>The primary work location for this position is PIV (Pomona, CA). </li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.&nbsp;Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.&nbsp;We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Senior Advisor, System Performance Objectives and Management

Reporting to the Chief Finance Officer in a multi-faceted, multi-location academic and administration setting, this role is responsible for the short/long-range facilities planning, construction, and space utilization programs. The position directs planning and project management for programs and facilities, including budgeting, contractual agreements, procurement, design process, and scheduling. It frequently involves working with consultant architects and engineers and coordinating closely with other campus executives. The role also directs activities in space development and utilization, providing facilities expertise to committees.Additionally, the position is responsible for procurement and vendor management, planning, and operations for all locations, including supply, inventory, distribution, receiving, warehousing, packaging, shipping, transportation, and related operations. It oversees OSHA, fire, and safety programs for each campus, ensuring compliance with all government regulations and environmental, health, and security standards.The role involves working on new campus locations and significant tenant improvements, including collaborating with vendors to complete these improvements. It is responsible for developing strategic goals and objectives for the company and negotiating and implementing contracts, acquisitions, and programs to support these goals. Furthermore, the position includes planning and research for new services, new facilities, and new markets for expansion and growth.Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Executive Director, Facilities & Asset Management

Under limited supervision, this position handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Pay rate: $17.00 to $23.00 per hour. </li><li>Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast. </li><li>401(k) with annual company match. </li><li>Paid holidays, vacation time, educational assistance program, and more!</li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: <ul><li>Monitor customer reporting; communicate critical issues. </li><li>Research and respond to customer inquiries.</li><li>Maintain customer files to ensure up to date information.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business applications to maximize company value to the organization.</li><li>Analyze and respond to various customer requests involving store level and group level information.</li><li>Respond to various customer requests and needs.</li><li>Answer inquiries by phone, email, and internet response.</li><li>Perform other duties as needed or assigned by supervisor.</li><li>Other duties may be assigned. </li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS: <ul><li>High School Diploma or GED. </li><li>2 or more years of customer service experience.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Strong verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with all Microsoft office applications.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly, retain information and meet deadlines.</li></ul> WORKING CONDITIONS: <ul><li>Office environment.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

37 Project Management / Professional Services Jobs in Brea, CA, USA