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Great opportunity exists for a Residential Rehabilitation Coordinator in our Mental Health Residential Program in&nbsp;Quincy.&nbsp; In this program, adults with mental illness share a home in the community.&nbsp; Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!!Responsibilities:<ul><li>Advocate for client caseload</li><li>Develop, implement, and monitor treatment plans</li><li>Oversee medication management</li><li>Fiscal management of funds</li><li>Primary liaison for service providers, family, and guardians</li><li>Use of an electronic health record system for client notes</li></ul>&nbsp;&nbsp;We offer a competitive salary and a great benefit package!<ul><li>Tuition remission program - 100% tuition for undergraduate coursework in a&nbsp;Massachusetts State College or University</li><li>Health/dental insurance</li><li>Generous paid time off</li><li>Various opportunities for career advancement</li><li>Commitment to provide quality training to our staff</li><li>Group discounts on cell phones, movie tickets and various club memberships</li><li>Company contributions to retirement plan</li><li>Company paid life insurance</li><li>Opportunities to attend in-service trainings and more…</li></ul> <h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul> <h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Residential Coordinator, $19.50, Randolph, Tues- Sat (mix of 9-5 & 11-7), $1500 Bonus

<h3>Job Description:</h3>The RoleFidelity Capital Markets (FCM) is seeking an associate to join the Workflow Solutions Team within Order Flow Management. In this role, you will help to provide end-to-end workflow and trading solutions across our diverse customers and channel partners and help develop and improve FCM’s execution oversight! You will use an iterative approach in partnering with Technology, Finance, Regulatory Reporting and others to improve processes and data associated with the execution of various asset classes by trading partners. As a critical part of agile product development, you will work closely with internal channel business partners, data scientists, technologists, and operations staff to continuously refine the workflows, controls, validation, and payments process.<ul><li>Apply a hypothesis driven approach to analyze and synthesize insights that will guide ongoing design and development of FCM’s workflows, controls, validation, and payments process.</li><li>Understand the regulatory and risk environments, and optimally integrate them into your decision-making process</li><li>Communicate progress, risks, and countermeasures effectively within the team and more broadly to key team members</li></ul>The Expertise and Skills You Bring:<ul><li>Bachelor’s degree</li><li>Strong analytical problem-solving background</li><li>Agile product management experience preferred</li><li>Knowledge of equity financial markets and trading processes preferred</li><li>Series 7 and 63 licenses required within 6 months of hire</li><li>Standout colleague with a positive attitude and an interest in crafting innovative equity trading solutions</li><li>Strong verbal and written communication skills</li><li>Outstanding attention to detail</li><li>Ability to understand the technical and operational components and workflows associated with FCM’s equity trading products</li><li>Ability to liaise with multiple departments (legal, risk, compliance, operations, technology, business partners) to build solutions for our customers</li><li>Strong interpersonal, time management, and prioritization skills with the ability to build and cultivate external relationships with trading partners</li><li>Proven ability to communicate and demonstrate the value of workflow decisions to business and technology partners through both quantitative and qualitative rationale</li><li>Self-starter who accepts pace over perfection and enjoys working in a fast-paced, demanding environment</li></ul>The Team:FCM’s Equity’s Workflow Solutions team defines and brings to market the innovative equity trading products and solutions that our customers need. ​<ul><li>Note: Fidelity will not provide immigration sponsorship for this position </li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Director, Equity Workflow Solutions

<h3>Job Description:</h3>Director – FIA Product Management Fidelity Insurance Agency (FIA) is looking for a Director of FIA Product Management to help drive the end-to-end experience across the broader Wealth Solutions organization. Join a diverse team that builds, promotes, and supports outstanding annuity, life and hybrid long term care products.The Role<ul><li>Define and deliver on the FIA value proposition for the products you lead.</li><li>Build compelling and effective positioning of these products in the overall financial planning process to help Fidelity clients learn more about how our solutions can help address their financial goals.</li><li>Partner externally with FIN carrier partners and internally with our Actuarial, Field Support (sales), and Training functions as well as our Client Communications team to position and deliver high value financial solutions.</li><li>The Product Manager will also have a strong understanding of demographic and industry trends as well as the FIN carrier partners.</li><li>Strong project management and organizational skills</li><li>Present and make recommendations to FIA senior leadership on a periodic basis.</li></ul>The Expertise and Skills You Bring <ul><li>Bachelor’s degree required.</li><li>10+ years of strategic and tactical product management (Financial Services experience strongly preferred).</li><li>FINRA Series 6 license required – can obtain within 90 days.</li><li>Knowledge of general investment concepts, taxes, retirement planning, annuities, and insurance.</li><li>Experience working in an agile environment a plus.</li><li>Approximately 15% travel required</li><li>Decision-making using data, both in day-to-day management and in making strategic trade-offs</li><li>Proven expertise with cross functional collaboration to achieve the best results.</li><li>Experience with resource planning and allocation within and across organizations.</li><li>Strong leadership skills – You must be passionate about your products and lead change through influencing skills all levels of the organization.</li><li>Strong communication skills, including the ability to explain complex topics to all organizational levels.</li></ul>The TeamFidelity Insurance Agency distributes financial products that help Fidelity’s investors achieve lifetime financial goals. Having annuity and life insurance solutions as options is a strategic advantage for Fidelity’s Wealth Services organization. Life insurance and annuity products help ensure our clients do not outlive their assets in retirement, safeguard one’s portfolio from market volatility and protect against premature death and unforeseen long-term care costs.Note: Fidelity will not provide immigration sponsorship for this position.<h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Director – FIA Product Management (Annuity)

<h3>Job Description:</h3>The Group Quantitative Research and Investing (QRI) is an investments and research division within Asset Management at Fidelity. We are responsible for the management and development of quantitative and hybrid quant/fundamental investment strategies and solutions while providing high quality quantitative, data-driven support to Fidelity’s investment professionals, ensuring they have access to the most relevant data and advanced quantitative analysis.The Role Fidelity Investments is looking for a Quantitative Analyst to join the Systematic Equity Strategies (SES) group — a part of Quant Research and Investments (QRI) Division. The SES team is responsible for the research, design, development, and implementation of systematic active and tax-managed equity strategies. Assets under management is approximately $25B and spans multiple equity products and customized separately managed accounts serving both intermediary and institutional investors.Reporting to the Head of the SES Research, the quantitative research analyst will be responsible for developing and maintaining quantitative stock selection models globally. Additional responsibilities include:<ul><li>Improving performance of stock selection models though idea generation, rigorous empirical analysis and back-testing. Investigate large structured as well as novel data sources to generate alpha</li><li>Actively participating in the team’s research agenda and taking responsibility for the full life cycle of each project from idea generation, research design, back-testing and portfolio simulations, to implementation</li><li>Partnering closely with other team members to enhance the investment process by investigating techniques to improve portfolio construction and optimization</li><li>Implementing quantitatively based equity models, transaction cost modeling, risk mitigation as well as evaluating and developing new risk models</li><li>Working in a collaborative team environment that integrates quant research, technology and trading and drive improvements to quant infrastructure and technology platform</li></ul>The quantitative analyst position offers a valuable opportunity to learn and excel within a talented investment department for an elite investment organization. The Experience &amp; Skills You Bring We are seeking individuals who have the following characteristics:<ul><li>10+ years of experience in quantitative equity research, preferably in asset management, investment consulting or academic research institutions</li><li>Deep understanding of econometrics, mathematics, and hands-on programming skills along with a passion for investing in the financial markets</li><li>Relevant experience with multi-factor models, quant equity portfolio construction, TCA, market impact modeling and strong equity microstructure knowledge preferred</li><li>Strong Data Science, Data Visualization skills. Proficiency with programming languages and statistical software (e.g., Python, R, MATLAB, SQL, VBA, Tableau)</li><li>An advanced degree, Masters or Ph.D. (preferred), in finance, quantitative economics, statistics, computer science, math, or the physical sciences</li><li>Deep knowledge of various financial and economic databases like Compustat, Worldscope, IBES etc. Experience with financial packages, portfolio optimization and management tools (e.g., FactSet, Bloomberg, Axioma, Barra)</li><li>Ability to think independently with good economic intuition as well as strong presentation and communication skills</li></ul><h3>Certifications:</h3><h3>Category:</h3>Investment ProfessionalsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Quantitative Equity Research Analyst

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: RegistrationAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: NeighborHealth is hiring a Patient Access Coordinator! Schedule: Monday-Friday, 11am-3pm and includes flexibility based on dept needs in the Emergency Department As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to register and arrive patients in the Epic system, and answer phones according to the Registration department guidelines.Duties and Responsibilities: <ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul>Skills/Abilities <ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul>Experience <ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul>Education <ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required (spanish/english)</li><li>Maintain annual CAC certification</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range$19.55 up to $29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

Coordinator, Patient Access

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PediatricsAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Schedule: Monday - Friday, 8:00AM - 5:00PM and includes evening, weekend and holiday rotationsEssential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range:19.55 up to 29.33 based on experience

<h3>Job Description:</h3>The RoleYou are a seasoned scientist with a deep understanding of GenAI, and a burning desire to unlock its mysteries in the context of a professional domain such as finance. You are excited about this once-in-a-lifetime opportunity to completely rethink the foundations of your discipline (Computer Science, AI, Finance) around an epoch-defining new technology (in this case, GenAI). You are at home in an applied technical group conceiving of, building and delivering first-of-a-kind knowledge-based applications. You have excellent collaboration skills and revel in working as part of a team to solve deep applied problems.You will have:<ul><li>You have a PhD or Master's in AI/ML, Computer Science or Finance (with a background in Machine learning), with five years plus of industrial experience.</li><li>An understanding of how state-of-the-art LLMs can be induced to use explicitly supplied structured and unstructured information, their implicit world knowledge and their slow-thinking abilities to solve domain-specific problems (such as extraction, evaluation and comparison or argument structure in investing domains).</li><li>A grasp of logic- and ML-based AI techniques for knowledge extraction, representation and reasoning. Expertise in combining symbolic, logic-based representations (e.g. knowledge graphs, ontologies) with informal, text-based domain content to solve business problems</li><li>An understanding of how to deliver into production GenAI applications that can reliably process information in open-ended settings, e.g. by playing off state-of-the-art LLMs (from OpenAI, Google, Anthropic) against each other.</li><li>A track record of managing the "exploration vs exploitation" tradeoff to deliver innovative solutions for first-of-a-kind problems.</li><li>Deep expertise in Python, data-centric AI (ML) techniques, particularly as applied to text, tables, documents. Excellent knowledge of standard tools of the trade for machine learning engineers.</li></ul>The TeamWe are developing a Large Language Model (LLM)-first knowledge stack for investment professionals in Fidelity Asset Management – analysts and portfolio manager in equities, fixed income, high income, direct lending. The stack will be able to process all the documents of interest to analysts – e.g., analyst reports, earnings notes, spreadsheet models, prospectuses, loan indentures, news reports, regulatory filings. It will support the deployment of personalized assistants that can assist principals in their full range of information consumption/processing/production tasks.<h3>Certifications:</h3><h3>Category:</h3>Data Analytics and InsightsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Vice President, GenAI Technologies

<h3>Job Description:</h3>The RoleWe are seeking a Quantitative Crypto Analyst to join the Fidelity Digital Asset Management business and report directly to the Head of Investments. This team of multi-disciplinary research analysts will be focused on developing frameworks for the evaluation of tokens, and the associated blockchain and protocols, that form the basis of the rapidly evolving blockchain economy. The Analyst will initially be a hybrid role focusing on both building our research coverage universe and constructing strategies.One of the primary objectives of this team is to bring the rigor and discipline found in the best investment research teams in traditional asset management to the world of digital assets. Members of this team must have a track record of conducting high quality hands-on investment-oriented research coupled with a demonstrated knowledge of crypto and ability to apply critical thinking to evaluating utility of blockchain networks and associated protocols. The Research team’s output will enable the development of passive and active investment products that allow Fidelity’s customers to gain exposure to growth in this exciting new asset class.The Value You DeliverThe Quantitative Crypto Analyst will have three main deliverables:<ul><li>Fundamental analysis and tools: Crafting “investment memos” covering technical characteristics, security, and value-accrual. Monitoring previous reviews and building tools to assess utility and risk.</li><li>Decision tools and models: Creating quantitative tools for assessing trading and liquidity profiles of the various cryptocurrencies and tokens to inform market positioning and risk. </li><li>trategy development: Using data organization above, developing systematic approaches to portfolio construction, risk management and trading. </li></ul>Education and Experience<ul><li>5+ years of relevant work experience in an investment research function, with some direct experience in crypto research</li><li>Strong background in quantitative research, including programming, time series modeling, optimizations, and machine learning</li><li>Experience with portfolio construction for an asset manager a plus</li><li>Advanced degree in Engineering, Statistics, Applied Mathematics, Physics, Computer Science, or a closely related field is encouraged. </li></ul>The Skills You Bring<ul><li>Strong hands-on research capabilities and an ability to communicate research to a broad audience</li><li>Experience reading from or deploying EVM smart contracts </li><li>Ability to engage with multiple investment and technology teams to establish a collaborative and interdisciplinary approach to crypto and token research</li><li>Familiarity with modern technology and programming platforms. E.g., Python, SQL and cloud-oriented data technology (AWS, Azure, S3, Snowflake)</li></ul>The base salary range for this position is $120,000 - $200,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3><h3>Category:</h3>Investment Professionals

Quantitative Crypto Analyst

Residential Coordinator, $19.50, Sun- Thurs, Quincy, $1,500 Sign on Bonus!

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: DentalAll Locations: 1601 Washington StreetPosition Summary: Primarily performs all registration and scheduling related activities in the Dental department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, they support Dental operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls, messages to providers, and outreach calls to patients by provider request. The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.Job Specific Functions:<ul><li>Appropriately schedules, cancels, and or reschedules appointments for Dental Department</li><li>Appropriately creates telephone and refill encounters and routes to the appropriate pools</li><li>Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Knowledge of “red flag”/urgent symptoms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Follows the check in/registration guidelines</li><li>Follows check out guidelines</li><li>Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol</li><li>Monitors waiting rooms</li><li>Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms.</li><li>Faxing sorting and distribution</li><li>Complete required work queues for Dental department</li><li>Completes the in basket/staff messages request from providers</li><li>Scanning medical history/documents</li><li>Complete reminder calls</li></ul>Qualifications:Skills/Abilities:<ul><li>Bilingual in English and Spanish required.</li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.</li></ul>Experience:<ul><li>One year of customer service experience previous experience in health insurance or medical setting strongly preferred.</li></ul>Education:<ul><li>High School Diploma or G.E. Equivalent.</li></ul>Physical Environment:<ul><li>Frequent sitting, occasional standing &amp; walking, and lifting of 5-10 lbs.</li></ul>Rate: $21/hr

80 Project Management / Professional Services Jobs in Brockton, MA, USA