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<h3>Job Description:</h3>Job DescriptionManager – Global Financial Controls Center of Excellence The Global Financial Controls Center of Excellence (GFC-CoE) is an enterprise-wide function that supports the Finance strategic objective of ensuring a strong financial controls environment. The function provides reasonable assurance over the key processes that impact Fidelity’s financial statements. Specifically, the GFC-CoE evaluates the design and operating effectiveness of key financial controls through integrated reviews of key business units including Workplace Investing, Institutional, Wealth &amp; Retail Brokerage, Fund and Brokerage Operations &amp; Technology, Asset Management, Corporate Services, Fidelity Investments Life Insurance, international sites (India &amp; Ireland) and advisory reviews over strategic initiatives.The Manager role will deliver significant value to the business by assessing relevant risks and key controls supporting the firm’s financial processes and systems through integrated audits. This role will partner with Business Unit Controllers, other risk groups, process, and control owners as well as GFC associates. This role provides excellent opportunities to learn about Fidelity’s many business units, key financial processes, and systems. This role will report to a Senior Manager or Director within the GFC function.The Expertise and Skills We’re Looking For<ul><li>Bachelor’s Degree or above in relevant fields (e.g., Accounting, Finance, Information Technology)</li><li>Six plus years of progressive experience with leading integrated financial audits</li><li>Professional certification CPA, CA and/or CISA highly desired. Other relevant certifications CISSP and CIA</li><li>Blend of Public Accounting (SOX / IT SOX) and Internal Audit experience highly desirable</li><li>Strong understanding of general accounting concepts including financial statement risks, and controls</li><li>Exposure to IT Application Controls (ITACs), report testing (IPEs) and familiarity with IT General Controls (ITGCs)</li><li>Excellent verbal and written communication skills to present information to senior management</li><li>Strong project management skills, ability to manage competing priorities and workload</li><li>Proven track record of driving change within complex / matrixed corporate environments</li><li>Strong learning agility to quickly understand and connect key concepts</li><li>Exposure partnering with IT Audit teams in performing integrated audits as a financial controls SME</li><li>Financial services industry experience desirable</li></ul>The Value You Deliver<ul><li>Support the GFC annual plan through the execution of multiple integrated work streams</li><li>Effectively identify key risks and controls including IT application controls within key processes</li><li>Assess the design and operating effectiveness of key manual controls, key reports, and ITACs</li><li>Ensure the quality of flowcharts, risk control matrices, narratives and workpapers</li><li>Lead process walkthroughs, evaluate the control environment, validate findings, and develop overall conclusions</li><li>Author impactful findings in a clear concise manner in coordination with GFC Squad Leads</li><li>Effectively manage relationships and build successful partnerships with key stakeholders</li><li>Participate in recurring risk assessments with Business Unit Controllers to evaluate the changing risk landscape</li><li>Develop understanding of financially significant processes and relevant control considerations</li><li>Co-lead training initiatives, coach and train junior practitioners and provide meaningful feedback when appropriate</li><li>High level of professionalism, sense of urgency, and self-motivation</li></ul><h3>Certifications:</h3><h3>Category:</h3>AuditFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Manager, Global Financial Controls CoE

<h3>Job Description:</h3>Senior Associate – Global Financial Controls Center of ExcellenceThe RoleAre you ready to make an impact? If you are excited about partnering with senior leaders to improve critical processes, identify automation opportunities and strengthen the controls environment, we would love to talk with you! This is your chance to join a world class financial controls function with a leader in the financial services industry.The GFC Senior Associate role delivers significant value by assessing key risks and controls supporting Fidelity’s financial controls environment through integrated audits. This is a high visibility role with frequent interactions with senior leaders including Business Unit Controllers (SVP/VPs), Function Heads, process/control owners, and other risk groups. The role provides fantastic opportunities to learn about Fidelity’s various business units and will report to a Director or Senior Manager within GFC.The Expertise and Skills You BringPlay a pivotal role in GFC’s assurance and advisory integrated reviews through your keen understanding of financially significant processes and controls consideration. Lead engaging walkthroughs, thoroughly evaluate the control environment and partner with management on remediation efforts. Effectively manage relationships and partnerships with internal stakeholders.<ul><li>Bachelor’s Degree or above in relevant fields (e.g., Information Technology, Accounting)</li><li>Three plus years of relevant progressive experience with supporting integrated financial audits</li><li>Professional certification CISA and/or CPA desired. Other relevant certifications CISSP and CIA</li><li>Blend of Public Accounting (SOX / IT SOX) and Internal Audit experience highly desirable</li><li>Direct experience with general accounting concepts including financial statement risks, and controls</li><li>Exposure to IT Application Controls, report testing and/or IT General Controls</li><li>Strong verbal and written communication skills to present information to team members and clients</li><li>Ability to manage competing priorities and workload timely and with the appropriate level of quality</li><li>Learning agility to quickly understand and connect key concepts</li><li>Exposure partnering with IT Audit teams in performing integrated audits as a financial controls SME</li></ul>The TeamThe Global Financial Controls Center of Excellence (GFC-CoE) is an enterprise-wide function that supports the Finance strategic objective of ensuring a strong financial controls environment. The function provides reasonable assurance over the key processes that impact Fidelity’s financial statements. Specifically, the GFC-CoE evaluates financial controls through integrated reviews of key business units including Workplace Investing, Institutional, Wealth &amp; Retail Brokerage, Fund and Brokerage Operations &amp; Technology, Asset Management, Corporate Services, Fidelity Insurance Group, International sites, and advisory reviews over strategic initiatives.Note: Fidelity is not providing immigration sponsorship for this positionThe base salary range for this position is $64,000-$121,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Audit

Senior Associate, Global Financial Controls CoE

Position SummarySurgical Health Services Coordinator – WA State L&amp;I The SHSC will act as a liaison between the interested parties to the claim (L&amp;I, Employer, Patient, and Physician) and ensure timely and effective transition of care. The goal of this program is to remove barriers and improve return to work outcomes for state funded injured workers. The ideal candidate will have a medical background, familiar with L&amp;I claims and claims management. Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative Lead include, but are not limited to:<ul><li>Serving as a liaison, the SHSC shall communicate in a timely manner with all parties to the claim to ensure best practices are being followed from initial consultation through post-op recovery phases and transition to the next step in care, as needed. SHSC shall communicate with COHE health services Coordinators where applicable. </li><li>Manage and document their work in L&amp;I’s web-based Occupational Health Management System (OHMS).</li><li>The SHSC shall identify claims that are at risk for long-term disability through:<ul><li>Claim-file review</li><li>Risk Measures identified by the SHSC</li><li>Risk Measures identified by OHMS</li><li>Requests for assistance on the claim from providers, injured workers, employers, or L&amp;I staff</li></ul></li></ul>Education/Experience<ul><li>High School diploma or the equivalent required</li><li>Professional experience in a field of occupational therapy, physical therapy, vocational rehabilitation counseling, workers’ compensation, claim management/coordination, or other related field.</li><li>Experience with Washington’s workers’ compensation system that required effective, regular communications with interested parties regarding medical procedures, terminology and claims processes.</li><li>3 year’s experience providing customer service, solving problems and building professional alliances and trusting relationships with all interested parties.</li></ul>Knowledge, Skills and Abilities<ul><li>Proficient knowledge of medical terminology preferred at time of hire</li><li>Superior customer service skills</li><li>Strong leadership, training and mentoring abilities </li><li>Promoting (leading by example) great interpersonal skills; modeling patience, composure and cooperation; working well with all patients, physicians and team.</li><li>Advanced understanding of and Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Efficient use of time, with attention to quality, detail, accuracy and completion; skilled in delegation and organization</li><li>Ability to establish and manage multiple priorities, coordinate work activities and exercise initiative.&nbsp; </li><li>Creativity and resourcefulness in addressing problems and opportunities and tenacity to see things through to solution</li><li>Willingness and ability to be flexible with working varied hours, stepping in as a working leader as needed and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective.&nbsp; </li><li>Demonstrate a learning attitude toward solving problems, using good reasoning and judgment</li><li>Ability to provide feedback to improve performance</li><li>Ability to adapt to change, delays or unexpected events while maintaining a positive mindset </li><li>Self-motivated; able to work independently and collaboratively, following specific guidelines and procedures; measure self against standard of excellence, overcome obstacles and challenges, involving others when needed</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Surgeons

LNI Coordinator - Remote

Position SummaryThe certified Physician Assistant is a critical part of our team of committed, self-motivated people who provide critical services to promote and maintain our service, care, and our values.&nbsp;The role of the Proliance certified Physician Assistant is well-rounded, ideal for a self-motivated person who wants to maximize their skill set and expand their clinical knowledge. In this role you will provide clinic-based care for a busy PMN&amp;R physician Dr. Daniel Oh. &nbsp;His clinic focuses on traditional spinal injections including cervical injections, spinal cord stimulators along with other CNS and PNS treatments.&nbsp;Key Duties and ResponsibilitiesThe key duties and responsibilities of the Physician Assistant include, but are not limited to:<ul><li>Greeting/ identifying patient &amp; completing and documenting an accurate history and physical examination of patients; may include moving and positioning patients</li></ul><ul><li>Conducting comprehensive or episodic health assessments and developing patient care plans</li><li>Ordering and interpreting tests, treatments, and therapies, within the scope of practice</li><li>Prescribing medications, diet, supplies, prosthetic devices, and other home health aides according to clinical privileges</li><li>Administer and/or inject medications</li><li>Wound care; apply or remove casting, splinting, wound dressing; suture and staple removal, etc.</li><li>Instruct and counsel patients regarding the total treatment plan &amp; therapeutic regimes</li><li>Providing clear, concise, and accurate information regarding patient care in the medical record&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Obtain/maintain technical familiarity and proficiency for specific surgical procedures prior to their performance</li><li>Remain proficient in the utilization of commonly used clinical protocols and guidelines</li></ul><ul><li>Charting &amp; all paperwork/documentation and interacting with the patient and family/care givers, staff, consultants, and discharge planners.</li><li>OPTIONAL Primary or secondary trauma call coverage</li></ul><ul><li>OPTIONAL Emergency Room: includes evaluating and treatment of patients</li><li>Answering service coverage and responsibilities</li><li>The ability to initiate Basic/Advanced life support in response to emergency situations.</li><li>Provides education to patients, families, and significant others using established education materials</li><li>May provide other clinical duties within the scope of practice as directed under a patient’s care plan</li><li>Advocates for patients, families, co-workers, the community, and the health care profession</li><li>Integrates evidence-based knowledge and clinical expertise in decision-making</li><li>Seeks experiences and formal and independent learning activities to maintain and develop clinical and professional skills and knowledge</li><li>Establishes an effective relationship with the supervising physician</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>Graduate of accredited Physician’s Assistant Program</li><li>Washington State Physician Assistant License, Current</li><li>Current Certification as a physician assistant by the National Commission of Physician Assistants (NCCPA)</li><li>Current CPR and BLS from the American Heart Association</li></ul>Knowledge, Skills and Abilities<ul><li>Advanced physical assessment and critical thinking skills required</li><li>Ability to listen, interact and communicate verbally and in writing</li><li>Required: Comprehensive knowledge of surgical procedures, techniques, Standards of Care, instrumentation, equipment, and supplies as they directly correlate to the specialty.</li></ul><ul><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Advanced understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Ability to manage multiple factors for the best result.</li><li>Resourcefulness in addressing first level problems and tenacity to see things through to solution</li></ul><ul><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.CommentsThis description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.&nbsp; Other functions may be assigned and management retains the right to add or change the duties at any time.

Physician Assistant - Interventional Pain Management/ Physiatrist

<h3>Job Description:</h3>Locations: West Coast Region (TX, AZ, CO, CA, WA, OR) The RoleFidelity Labs is looking for a Senior Director– SaaS Sales Executive to join a new startup. The startup’s focus is building innovative AI-driven SaaS technology for financial services. This role will be responsible for working closely with prospects and internal teams to manage a SaaS sales pipeline. Experience with successfully carrying a SaaS sales quota is a requirement. We are looking for candidates who can support a Midwest US territory.The Expertise and Skills You Bring<ul><li>High touch enterprise sales with experience driving all stages of deals (discovery calls to closing the deal).</li><li>Demonstrated experience beating sales quota. Variable compensation is based on meeting quota.</li><li>Experience scaling ARR revenue for start ups as a sales hunter. </li><li>Experience selling RegTech SaaS is preferred. Travel is required. </li><li>In-depth knowledge of the US Financial Services Compliance space with deep rolodex of senior compliance contacts is preferred.</li><li>Ability to represent the company at industry events as an expert.</li><li>Executing as a senior sales leader and closing deals by managing and growing the pipeline. </li><li>Working collaboratively with internal partners and relationship managers to source and cultivate new opportunities.</li><li>Experience utilizing a CRM (such as Hubspot) to manage sales cycles and provide accurate forecasts. </li><li>Experience managing strategic opportunities with medium to long term sales cycles.</li><li>Experience building a go-to-market strategy and corporate sales plan for new products.</li><li>You are self-driven and make things happen and show a strong desire to succeed.</li><li>You get deals done while you are client focused and passionate about delivering value for your clients.</li><li>You are a straight talking sales hunter and show integrity in all your client and non-client interactions.</li><li>Prior experience mentoring and influencing without authority is preferred. You thrive in a collaborative environment and can communicate effectively.</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamWe are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses and financial institutions we serve.Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. Learn more at <a href="https://labs.fidelity.com/" target="_blank">labs.fidelity.com</a>.The base salary range for this position is $90,000-$204,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Sales

Sr. Director of SaaS Sales

<h3>Job Description:</h3>The RoleThe Product Analyst works within the Fidelity Workplace Investing Agile Model as a member of the SPS Customer Solutions Chapter. Product Analysts are tasked with collaborating with Product Area Leads, Initiative Leads and Squad Leads to elicit, document, and translate high complexity business requirements into Agile feature-level epics. They also drive the effort for developing and executing business acceptance test plan, test strategy and implementing solutions to ensure the highest level of integrity, accuracy, and overall quality are included in the final product.The Product Analyst must have proven experience with strong analytical and problem-solving skills. Key attributes that make up a successful Product Analyst are highly motivated, self-starters with a sense of ownership, driven to succeed. The Product Analyst is successful working individually and within a team structure.<ul><li>Initiate and lead discovery for Feature/Epic Definition with Squad Leader and Scrum Master to prioritize Epics</li><li>Ensure analysis artifacts (i.e. use cases and supporting documentation) are updated and available for story execution</li><li>Write feature-level (Sub-Initiative) epics and facilitate story grooming/refinement sessions to ensure they meet the Definition of Ready</li><li>Lead collaboration with key Business, IT, Legal, Compliance &amp; Risk partners to define product features and monitor trends</li><li>Establish stakeholder meetings to include demos of sprint deliverables and impact analysis results (User Experience Design, Legal, Outside business groups)</li><li>Lead organizational readiness activities through the lifecycle of the project to proactively mitigate risks related to product delivery</li><li>Communicate issues and client feedback to the Squad Leader in a clear, concise and timely manner</li><li>Act as Subject Matter Expert as needed in Release Planning, Sprint Reviews and Retrospectives for assigned initiatives and features</li><li>Create/Document/Review initiatives, Sub-Initiatives, Epics &amp; Stories</li><li>Identify business requirements, document improvement opportunities, share with Scrum Team and at PA Community of Practice</li><li>Collaborate strategically with the QA team on QA test plan review to provide clarity on epic requirements / acceptance criteria</li><li>Perform End to End Business Acceptance Testing in Acceptance Region and ensure the traceability of test cases.</li><li>Assist with readiness and deployment activities for each release</li></ul>The Expertise and Skills You Bring<ul><li>Demonstrated knowledge (5+ years) of business analyst techniques, for example: elicitation, current/future state analysis, flow diagramming, benchmarking, business rules and risk analysis, user acceptance testing and product documentation.</li><li>Agile mentality; experience with Jira or similar Agile backlog management tool, Confluence, Mural preferred</li><li>Bachelor’s degree preferred</li><li>CPAB/CSPO Certification desirable</li><li>Enjoy solving problems and able to resolve conflicts through strong mediation skills</li><li>Facilitating and orchestrating across multiple teams, BU, squads, business partners</li><li>Outstanding listening, verbal, and written communication skills</li><li>Proven analytical, critical thinking and problem-solving skills</li><li>Capable of facilitating a workshop, or speaking publicly to a broad audience</li><li>Excellent time management skills</li><li>Proven the ability to write clear, concise product documentation and communications</li><li>Positive demeanor and flexible, with ability to adapt to the changing needs of the chapter</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamStock Plan Services (SPS) provides companies with outstanding administration for their equity compensation programs, including stock option, restricted stock, employee stock purchase, stock appreciate and performance plans. SPS Product Development supports the business and technology work streams that deliver against approved initiatives including new products for emerging markets and improvements to existing products.The base salary range for this position is $81,000-$137,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Product Management

Product Analyst, Stock Plan Services

Group Director, CX Program ManagementAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.About the role:CHANEL is now hiring Group Director, Client Experience (CX) Program Management in New York City.&nbsp; We are looking for a functional strategist and domain expert to lead the orchestration and governance of our digital marketing platform within the Digital and CX organization. This role will drive the evolution of marketing automation, develop loyalty-driven programs, and expand omni-channel engagement efforts to deepen client relationships.This Group Director, CX Program Management role requires a minimum of 10 years in CRM; customer lifecycle and retention marketing with recent expertise in Salesforce Marketing Cloud.What impact you can create at CHANEL:<ul><li>Ensure seamless governance and execution of marketing automation strategies across multiple channels</li></ul><ul><li>Drive marketing platform product roadmap in partnership with Business and Tech to support CRM capabilities</li></ul><ul><li>Responsible for business sign-off on evolutions that impact digital marketing platform and functional journeys</li></ul><ul><li>Lead program and journey prioritization based on business goals and client needs</li></ul><ul><li>Drive behavioral and lifecycle marketing program strategy and oversee implementation</li></ul><ul><li>Develop and manage direct mail and sampling strategies</li></ul><ul><li>Oversee forecasting and inventory of samples and gifts to ensure seamless execution</li></ul><ul><li>Support priority campaigns through sampling with a focus on operational efficiency and loyalty-driven tactics</li></ul><ul><li>Foster strong relationships with internal teams, effectively bridging Digital, Tech, and Business.&nbsp;</li></ul><ul><li>Manage vendors relationships to align on strategy and drive execution</li></ul><ul><li>Drive innovation and testing to introduce new engagement channels and optimize program performance</li></ul><ul><li>Lead the testing strategy to optimize and improve touchpoints within communication journey.</li></ul><ul><li>Partner with Client Intelligence and Data teams to monitor activated client segments and identify growth opportunities</li></ul><ul><li>Manage budgets, SOWs, and vendor negotiations</li></ul><ul><li>Lead on-going upskilling and training to maintaincutting-edgeexpertise within the team</li></ul>​You are energized by:<ul><li>Strategic vision &amp; execution: Balancing long-term goals with short-term action plans</li></ul><ul><li>Data drive journeys:Leveraging insights to craft seamless, brand-relevant client experiences</li></ul><ul><li>Technical Curiosity: Deep understanding of the digital landscape, CRM tools, and CDP platforms</li></ul><ul><li>Problem-Solving: Ability to manage projects, troubleshoot challenges, and provide solutions</li></ul><ul><li>Detail Orientation: Precision in business rules, program setup, technical logic, and data analysis&nbsp;</li></ul><ul><li>Communication excellence: Strong storytelling and interpersonal skills for presenting ideas and leading discussions</li></ul><ul><li>Collaborative leadership: A hands-on, tactical leader who excels in cross-functional teamwork</li></ul><ul><li>Adaptability: Comfort in navigating change in a dynamic environment</li></ul>What you will bring to the team:<ul><li>&nbsp;Deep, hands-on Salesforce Marketing Cloud expertise</li></ul><ul><li>Minimum of 10 years working in customer lifecycle and retention marketing, mar-tech strategy and execution</li></ul><ul><li>Exceptional story boarding and presentation skills, with proven workflow program management</li></ul><ul><li>6+ years improving marketing processes or developing strategy</li></ul><ul><li>Experience running design thinking workshops</li></ul><ul><li>Strong ability to plan and manage CX programs across different platforms, campaigns, and channels</li></ul><ul><li>Skilled at connecting the dots between Business and Tech teams to keep projects running smoothly and efficiently</li></ul><ul><li>Proven ability to build, develop, and lead high-performing teams, fostering growth and collaboration to deliver strong results</li></ul>Position Logistics:<ul><li>The position is based in New York City, with a hybrid work model requiring three days on-site at the CHANEL corporate office in Midtown Manhattan</li></ul><ul><li>Minimum of 10 years leading customer lifecycle and retention marketing, mar-tech strategy and execution</li></ul><ul><li>6+ years improving marketing processes or developing strategy</li></ul><ul><li>Deep, hands-on Salesforce Marketing Cloud expertisea must</li></ul><ul><li>Bachelor's degree, or higher, preferred</li></ul>*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.Compensation:<ul><li>The anticipated base salary range for this position is $134,900 - $184,500.Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.&nbsp;</li></ul>Benefits and Perks:<ul><li>Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund&nbsp;&nbsp;</li></ul><ul><li>Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)&nbsp;</li></ul><ul><li>Generous paid time off policies to include vacation, holiday, sick and volunteer days&nbsp;&nbsp;</li></ul><ul><li>401K and other incentives&nbsp;&nbsp;</li></ul><ul><li>Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care &amp; Dependent Care), Health Savings Account and Employee Assistance Program&nbsp;</li></ul><ul><li>Life insurance, Accidental Death &amp; Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident &amp; Medical, and Commuter Transit &amp; Parking&nbsp;</li></ul>Additional Information:Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:&nbsp;Diversity and Inclusion:<ul><li>At CHANEL, we are intentional in promoting Diversity &amp; Inclusion. We foster respect, empathy and dignity for all.&nbsp; We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.&nbsp;&nbsp;</li></ul><ul><li>We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.&nbsp;</li></ul>Chanel Community:<ul><li>CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.&nbsp;</li></ul><ul><li>Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.&nbsp;</li></ul>Sustainability:<ul><li>CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.&nbsp;</li></ul><ul><li>Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.&nbsp;</li></ul>Arts and Culture:<ul><li>We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.&nbsp; US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.&nbsp;</li></ul>Fondation Chanel:&nbsp;&nbsp;<ul><li>Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    &nbsp;</li></ul><ul><li>For more information, please navigate to the Fondation Chanel website here</li></ul>Career and Leadership Development:&nbsp;<ul><li>We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.&nbsp;</li></ul>*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

Chanel

Group Director, CX Program Management

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 20 Maverick Square – Cradock BuildingPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Essential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>

Coordinator, Patient Access

<h3>Job Description:</h3>The RoleA DC Data Exchange Senior Manager leads a team of Data Exchange Consultants as they transition ongoing interface feeds containing financial and participant data for defined contributions plans transitioning to Fidelity. Your leadership and strategic approach is what allows your team to meet client demands.The Expertise and Skills You Bring<ul><li>5+ years of operational and/or implementation management experience</li><li>3-5 years leading people directly</li><li>Excellent verbal and written communication skills including the ability to effectively interact with colleagues and clients at all levels</li><li>Consistent record balancing customer service and happiness with sound business judgment</li><li>Knowledge of DC benefit plan administration</li><li>Operational mentality delivering consistent quality process and control outcomes</li><li>Dynamic leadership with a focus on talent development and delivering quality outcomes</li><li>Develop, analyze, and evaluate management reporting mechanisms, performance measurements and service standards. Work closely with internal partners to evaluate and identify trends and formalize strategies designed to improve efficiencies.</li><li>Strong interpersonal and organizational skills such as leading by influence and establishing relationships at all organization levels</li><li>Ability to understand processes from start to finish while also being able to simplify problems into measurable concepts</li><li>Ability to influence across multiple geographic locations, processes, and functions</li><li>Ability to collaborate with business partners to resolve end-to-end process issues and champion improvements to the customer and associate experience</li></ul>Fidelity is not providing immigration sponsorship for this positionThe TeamData Conversion resides in the broader WI Implementation function. The Implementation teams work with new WI clients to transfer their existing retirement plans and ongoing interface feeds to HRIS vendors on to Fidelity’s platform. Participant data, and participant retirement selections are updated across internal and external systems to meet the expectations of every client and participants serviced.<h3>Certifications:</h3><h3>Category:</h3>Client Service, Transaction ProcessingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Manager, Data Exchange Consultant

<h3>Job Description:</h3>Job Title: Principal - Data ScientistThe Purpose of this RoleThe Fidelity Center for Applied Technology (FCAT) is looking for a versatile individual with Dual Expertise in Data Science and Full Stack Software Engineering. The ideal candidate will have expertise in backend and frontend technologies, a solid foundation in data science, and experience with deep learning, Generative AI models, and machine learning frameworks. This role focuses on building end-to-end innovative, data-driven products and solutions that push the boundaries of finance.The Value you DeliverKey Responsibilities:<ul><li>Develop full-stack applications using backend (Python FastAPI, Node.js, databases) and frontend (React, Next.js) technologies.</li><li>Design, prototype, and deploy AI/ML solutions, leveraging deep learning and Generative AI models.</li><li>Apply data science fundamentals and machine learning frameworks to build data-driven features.</li><li>Collaborate with cross-functional teams to create scalable products, with a focus on user experience and business impact.</li><li>Stay up-to-date and tinker with emerging technologies, adapting quickly to new tools and trends.</li></ul>The Skills and Expertise we are looking forkills &amp; Expertise:<ul><li>Strong understanding of data science principles and processes, statistics, time series, NLP, traditional ML algos, deep learning algorithms. </li><li>Hands on experience in entire data science project life cycle – EDA, data cleaning, Feature Engineering, Model Building and Validation, Operationalization and Scalability of scientific techniques, establishing decision strategies and designing experiments.</li><li>Experience using deep learning (eg. pytorch, huggingface) and traditional machine learning (eg. scikit learn) frameworks.</li><li>Experience with Generative AI models -LLMs (e.g., GPT, Lllama, DeepSeek, Stable Diffusion), RAGs, and cloud platforms (eg. AWS, GCP).</li><li>Knowledge of prompt engineering techniques.</li><li>Proficiency in programming languages (Python, SQL, HTML, CSS, Javascript) and foundations of computer science.</li><li>Proficiency in backend development (FastAPI, Node.js, databases) and frontend technologies (React, Next.js).</li><li>Product mindset with a focus on building user-centric solutions and delivering business value.</li><li>Extremely strong logical thinking and ability to debug by going deep into the problem.</li><li>Aptitude &amp; curiosity to learn new cutting edge technologies and connect the dots to bring out new product ideas.</li></ul>How Your Work Impacts the OrganizationPreferred:<ul><li>Familiarity with fintech.</li><li>Knowledge of DevOps practices and CI/CD pipelines.</li></ul>Join FCAT to innovate and build the future of finance through cutting-edge technologies!Qualifications:<ul><li>Bachelor’s degree in computer science, mathematics, statistics or related field. Master’s degree preferred.</li><li>10+ years of combined industry experience of Data Science and Software Engineering.</li></ul>Location:EGL- BengaluruTime: 11am - 8pm<h3>Certifications:</h3><h3>Category:</h3>Data Analytics and Insights

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