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Job Title: Financial Aid Coordinator
Reports To: Student Services Coordinator
Campus Locations: Murfreesboro and Smyrna Campuses
The Tennessee College of Applied Technology Murfreesboro is accepting applications for the position of Financial Aid Coordinator. Under the general supervision of the Student Services Coordinator, the Financial Aid Coordinator assists with the administration, coordination, and delivery of federal, state, and institutional student financial aid programs. The position supports compliance with all applicable regulations and ensures accurate and timely processing of student aid. The Financial Aid Coordinator provides exceptional customer service to students and families while assisting in the daily operations of the Financial Aid Office.
Essential Duties and Responsibilities:
<ul>
<li>Assist with the administration of federal, state, and institutional financial aid programs in accordance with applicable laws, regulations, and policies.</li>
<li>Evaluate and verify student financial aid applications, including completion of the verification process and resolution of conflicting information.</li>
<li>Determine student eligibility for financial aid awards based on federal and state regulations and institutional policies.</li>
<li>Prepare and process award packages for eligible students in the Banner Student Information System.</li>
<li>Assist with federal and state reporting, including reconciliation and audit preparation.</li>
<li>Advise students and parents on the financial aid process, eligibility requirements, deadlines, and satisfactory academic progress (SAP).</li>
<li>Coordinate communication regarding financial aid policies, deadlines, and requirements via email, website, and other college communication channels.</li>
<li>Assist in maintaining accurate and up-to-date financial aid records and ensure compliance with FERPA and institutional data management standards.</li>
<li>Participate in financial aid workshops, orientations, and outreach events to promote student awareness of available financial resources.</li>
<li>Support the Student Services Coordinator in monitoring and implementing federal and state regulatory updates and policy changes.</li>
<li>Maintain proficiency with financial aid systems, databases, and electronic processes (e.g., COD, EdConnect, TSAC, NSLDS).</li>
<li>Serves as the primary School Certifying Official for Veteran Services (VA).</li>
<li>Provide supervision or training to Financial Aid Support personnel as assigned.</li>
<li>Perform other duties as assigned by the Student Services Coordinator or designee.</li>
</ul>
Minimum Qualifications:
<ul>
<li>Bachelor’s degree in Business, Accounting, Finance, Higher Education Administration, or related field from an accredited institution.</li>
<li>Minimum of three (3) years of progressively responsible experience in financial aid administration, higher education, or related financial services.</li>
<li>Comprehensive knowledge of Title IV federal and state financial aid programs.</li>
<li>Proficiency in Microsoft Office Suite and the ability to learn Banner or similar student information systems.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to maintain confidentiality and exercise sound professional judgment.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience working within a Tennessee Board of Regents (TBR) institution or technical college system.</li>
<li>Proficiency with Ellucian Banner Financial Aid module, COD, NSLDS, and TSAC systems.</li>
<li>Knowledge of current federal and state financial aid regulations, including Return of Title IV (R2T4), verification, and reconciliation procedures.</li>
<li>Supervisory or training experience in an educational or administrative office setting.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Strong attention to detail, accuracy, and compliance.</li>
<li>Excellent organizational and problem-solving skills.</li>
<li>Ability to analyze complex financial aid data and make accurate determinations.</li>
<li>Strong interpersonal skills and a commitment to student service.</li>
<li>Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.</li>
<li>Ability to work effectively both independently and as part of a collaborative team.</li>
<li>Commitment to equity, inclusion, and accessibility in serving a diverse student population.</li>
</ul>
Working Conditions:
<ul>
<li>Standard office environment located on the Murfreesboro and/or Smyrna campuses.</li>
<li>Frequent interaction with students, faculty, staff, and the public.</li>
<li>Occasional evening or weekend hours required during peak registration and audit periods.</li>
</ul>
SALARY: This is an exempt position.&nbsp; Salary commensurate with qualifications, education, experience and in accordance with the guidelines established by the Tennessee Board of Regents.
GENERAL INFORMATION: Background checks will be completed on all new hires. Selected candidates will be asked to sign a background release authorizing TCAT Murfreesboro to complete a background check which includes the following:
<ul>
<li>Sex Offender Registry&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Driving History</li>
<li>County Criminal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>National Criminal Database</li>
<li>Federal Criminal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Sanctions and Disciplinary Database</li>
</ul>

EMPLOYMENT DOCUMENTS:&nbsp;Current federal law requires identification and eligibility verification before employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.
APPLICATION SUBMISSION &amp; REVIEW:&nbsp;First consideration will be given to current Tennessee College of Applied Technology Murfreesboro employees who meet the minimum qualifications for the position. Incomplete applications will not be considered.
To be considered for a position at TCAT Murfreesboro, you must create and submit an online application that includes your required documents at <a href="https://tcatmurfreesboro.edu/about/jobs-and-employment" target="_blank">Jobs and Employment | TCAT Murfreesboro</a> . &nbsp;Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete beginning and end dates under your employment history. Scan/Upload and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.&nbsp;
To be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Educational Transcripts/Diploma</li>
<li>Industry licensure and/or certifications</li>
</ul>
AVAILABILITY/CLOSING DATE: This posting closes on December 4, 2025.
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp;
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp;Deltra Fowlkes, Human Resources Coordinator, <a href="mailto:hr@tcatmurfreesboro.edu" target="_blank">hr@tcatmurfreesboro.edu</a>, 1303 Old Fort Parkway, Murfreesboro, TN 37129, 615-898-8010. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>

Motlow State Community College


      Financial Aid Coordinator
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Part-Time: Nursing Skills Lab / Simulation Coordinator
Employee Classification:&nbsp;Other
Institution:&nbsp;Southwest Tennessee Community College
Department: Nursing
Campus Location: SWTCC - Multiple Campus Locations
Job Summary
This is a part-time position reporting to the Nursing Department Head. The Nursing Lab/Simulation Coordinator provides coordinating support to faculty and academic support to students specifically in the nursing skills and simulation laboratories. The coordinator will be responsible for assisting with skills/simulation evaluations, providing skills remediation for students, participating in preparation of self-study/annual/other reports, and other duties consistent with this role. 
Job Duties
<ul>
<li>Assist faculty in preparing, developing, implementing and evaluating, evidence-based simulation scenarios.</li>
<li>Coordinates schedule for student access across the curriculum and facilitates remediation of clinical skills.</li>
<li>Tutor students to connect skills acquisition relevant to professional practice</li>
<li>Provide opportunities for students to access and practice skills in clinical lab</li>
<li>Maintain lab equipment and supplies</li>
<li>Maintains internal/external partnerships and promotes positive image of program.</li>
<li>Maintains records of simulations as needed.</li>
<li>Contributes to the function of the department – participates in department management and governance through department committee participation, and functions as part of the team, participates in orientations, pinning, and other areas.</li>
<li>Community Building – help in community events supporting both faculty and students and supports partnership with external entities.</li>
<li>Other duties as directed by the Department Head.</li>
</ul>
Minimum Qualifications
<ul>
<li>Registered Nurse License 
</li>
<li>Professional practice as a registered nurse in clinical setting 
</li>
<li>Knowledge/practice in simulation learning 
</li>
<li>General clinical lab experience and computer skills. 
</li>
<li>Relevant clinical practice within the last 5 years</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor’s Degree in Nursing</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.


      Part-Time: Nursing Skills Lab / Simulation Coordinator
    

Job Description:The Admissions Operations Coordinator is responsible for providing excellent customer service, admissions department support, and completing general administrative tasks in a fast-paced environment. He/she may serve as the first point of contact for students, visitors, staff, and faculty and assist multiple departments.Position responsibilities include, but are not limited to:<ul><li>Greeting, directing, and&nbsp;maintaining relationships with students, visitors, staff, and faculty by handling questions and concerns with speed and professionalism</li><li>Serving as campus proctor</li><li>Collecting payments and other miscellaneous fees for Financial Aid, Library Services, and other departments</li><li>Supporting the Admissions department by fielding incoming calls, documenting recruitment leads in Salesforce, scanning, printing, and linking student documents in Perceptive Content, preparing admissions folders and additional marketing materials for prospective students, and creating reports in Salesforce including the daily applicant report</li><li>Works closely with the admission operations and accounting departments (system office) to ensure proper linking of documents and advise of forms or payments made by students</li><li>Reorder admission materials as needed</li><li>Responsible for ad hoc projects and administrative tasks supporting the Office of the Campus President</li><li>Handling other projects as assigned by the Senior Director of Admissions</li></ul>Position Requirements<ul><li>Positive, student-focused mindset including excellent customer and problem solving skills</li><li>Ability to multi-task in a fast-paced environment</li><li>Ability to work independently and take ownership for projects</li><li>Strong written and verbal communication skills, with a comfort level of communicating with students and all levels of faculty and staff</li><li>Strong customer service skills and ability work with different personalities</li><li>Proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Microsoft Outlook</li></ul>Position Qualifications<ul><li>High School diploma or equivalent required, associate-level coursework or higher preferred.</li><li>One to two years of customer service-related work experience required.</li><li>Two to three years administrative assistant experience with document imaging experience and high call volume in a fast-paced environment preferred.</li></ul>Physical Requirements: <ul><li>Ability to perform sedentary work</li><li>Ability to operate office equipment including computer, printers, and phone</li><li>Ability to lift objects (up to 25 lbs.)</li></ul>Additional Requirements and Information:<ul><li>Location: 2101 Waterview Pkwy, Richardson TX 752080</li><li>Eligible for full-time benefits: Yes</li><li>Background check required:&nbsp; Yes</li><li>FSLA Classification: Non-Exempt</li></ul>Compensation &amp; BenefitsThis opportunity is budgeted at $$18.00 to $21.53 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.thechicagoschool.edu/career-opportunities/" target="_blank">https://www.thechicagoschool.edu/career-opportunities/</a>The Chicago School is an Equal Opportunity Employer.Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

The Chicago School of Professional Psychology

Admissions Operations Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Functional Description:Pricing is a key determinant of credit card lending profitability.&nbsp;The incumbent will need to carefully balance credit card loan growth, APR and write-offs to ensure long term profitability through growth in portfolio yield.&nbsp; To succeed in the role, the candidate needs to have a very good blend of analytical skills, process expertise, project management and relationship building.How will you make an impact in this role?As a Senior Analyst, you will:&nbsp;<ul><li>Optimize credit card pricing strategy for existing customers, leverage closed loop data and build comprehensive performance tracking.&nbsp;</li><li>Leverage internal and external data sources and derive insights to come up with innovative business use cases to further pricing strategy.&nbsp;</li><li>Provide thought leadership, and partner with cross-functional teams including Risk, Marketing, Product Lending, Finance, Compliance, and Technologies.</li><li>Publish key MIS and Scorecards.&nbsp;</li><li>Fully support internal and external audits, regulatory reviews, escalations, customer events, etc.</li><li>Enhance operational excellence, understand the impact of various card &amp; lending regulations on pricing practices to ensure compliance excellence.</li></ul>Minimum Qualifications:<ul><li>Advanced Degree in quantitative fields such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science.</li><li>Strong collaborative/interpersonal skills and ability to work in a dynamic, constantly evolving environment with strong attention to detail.</li><li>Project management skills with demonstrated proficiency in leading multiple projects simultaneously.</li><li>Strong analytical skills, intellectual curiosity, and an innovative approach to solving both practical and theoretical business problems.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Analyst-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Seeking an Associate – Portfolio Management within our Global Infrastructure - Distributed Infrastructure &amp; Data Services organization. You will support tracking and reporting on the portfolio health and ensure that the portfolio data is accurately maintained and aligned with financial and resource targets.You will build relationships and work across multiple hosting channels to track cost and provide financial reporting that assists leadership in decision making.&nbsp;Influence and collaborate with Technology Partners and Directors to identify areas of opportunity and risk to our budgets and programs.Responsibilities:<ul><li>Utilizes reporting tools to monitor and track portfolio performance against cost, budget and forecast, ensuring accurate and timely reporting that supports decision-making processes</li><li>Supports IT labor contractor resource onboarding, offboarding and changes across the organization</li><li>Works alongside the Finance organization to perform monthly financial tasks (accruals/reclasses, etc.), reconciles costs and manages the risks and opportunities to deliver to plan</li><li>Assist with the compilation of portfolio-level status reporting</li><li>Works across Infrastructure teams to ensure proper financial reporting</li><li>Contributes to the reconciliation of portfolio funding and forecasts to ensure financial accuracy, identifying and addressing any discrepancies to maintain budget alignment</li><li>Provides administrative support to portfolio management resources for system updates and maintenance, ensuring data consistency and reliability</li></ul>Qualifications:<ul><li>Up to two years of experience with portfolio financials, reporting and/or data analytics</li><li>Possess relationship building and strong communication skills</li><li>Requires financial acumen in terms of supporting the organizational financial operating principles</li><li>Ability to handle ambiguity, multiple tasks, shifting priorities and set schedule to meet deliverables</li><li>Ability to work independently and collaboratively as a member of a team</li><li>Shows a genuine personal dedication to successfully completing all projects with an ability to learn rapidly and adapt quickly to changing situations</li><li>Requires advanced Excel skills and working knowledge of PowerPoint and Word</li><li>Typically possesses Bachelor’s degree in Business Administration, Finance, Information Technology, Business, Finance, or other related field (or has the equivalent work experience), advanced degrees a plus</li><li>Knowledge of financial management tools and principles, Data Analytics and Financial Modeling</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate-Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.The Technology Portfolio Transformation team is seeking a highly motivated and versatile Senior Manager, Program Management to support the Strategic Workforce Planning organization. In this role, you will lead the strategy and execution of enterprise tools that empower workforce data management, analytics, and planning capabilities across the company. The successful candidate will have the opportunity on a wide range of initiatives and portfolio transformation tasks to ensure that partners are informed and brought along on the journey.Key Responsibilities:<ul><li>Develop and own the product strategy for enterprise workforce planning and data management tools, ensuring alignment with AXP’s broader Technology and SWP transformation goals.</li></ul><ul><li>Lead end-to-end product lifecycle management—from ideation and roadmap development to delivery, adoption, and continuous improvement.</li></ul><ul><li>Partner with cross-functional stakeholders (SWP, CEG, Finance, and Technology teams) to define and prioritize business requirements and ensure alignment with strategic workforce planning needs.</li></ul><ul><li>Leverage data-driven insights to optimize workforce planning, capacity management, and forecasting processes through enhanced automation and analytics.</li></ul><ul><li>Establish governance frameworks and best practices to ensure data quality, consistency, and scalability across all workforce systems and tools.</li></ul><ul><li>Manage enterprise tool integrations across systems</li></ul>Qualifications:<ul><li>Bachelor’s degree required; advanced degree (MBA or MS in Information Systems, Business Analytics, or related field) preferred.</li></ul><ul><li>8+ years of experience in product management, strategy, or enterprise tool development within technology, HR, or finance domains.</li></ul><ul><li>Proven success leading enterprise-scale digital platforms</li></ul><ul><li>Strong understanding of workforce data architecture, analytics, and governance frameworks.</li></ul><ul><li>Experience with strategic workforce planning, capacity modeling, or organizational design processes.</li></ul><ul><li>Demonstrated ability to translate business needs into scalable technical solutions and measurable business outcomes.</li></ul><ul><li>Exceptional stakeholder management and influencing skills, with a record of cross-functional leadership.</li></ul><ul><li>Strong analytical and strategic thinking, with the ability to derive insights from data and drive actionable decisions.</li></ul><ul><li>Excellent communication and storytelling skills, comfortable presenting to senior leadership.</li></ul><ul><li>Familiarity with Agile delivery methodologies and modern product management practices.</li></ul>This position is a unique opportunity for a dynamic individual who excels in a fast-paced environment and is eager to contribute to the transformation and strategic success of the Technology Portfolio Transformation team.Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.How will you make an impact in this role?<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements</li><li>Understand our customer needs through consultation to deliver innovative and extraordinary interactions</li><li>Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand</li></ul>Minimum Qualifications:<ul><li>1 year experience in tourism, travel, or cruise and tours</li><li>High-end customer service or sales roles experience</li><li>Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment</li><li>Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide</li><li>Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism</li><li>Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style</li><li>Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices</li><li>Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals</li><li>You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week</li></ul>Additional Requirements:<ul><li>This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week</li><li>Flexibility to work anytime between 5:00am-2:00am including weekends</li><li>Location: 18850 N 56th Street, Phoenix, AZ 85054</li></ul>Salary Range: $20.00 to $33.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Travel Consultant - Global Travel & Lifestyle Services - Phoenix, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.How will you make an impact in this role?<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements</li><li>Understand our customer needs through consultation to deliver innovative and extraordinary interactions</li><li>Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand</li></ul>Minimum Qualifications:<ul><li>1 year experience in tourism, travel, or cruise and tours</li><li>High-end customer service or sales roles experience</li><li>Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment</li><li>Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide</li><li>Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism</li><li>Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style</li><li>Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices</li><li>Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals</li><li>You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week</li></ul>Additional Requirements:<ul><li>This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week</li><li>Flexibility to work anytime between 5:00am-2:00am including weekends</li><li>Location: Sunrise, Florida</li></ul>Salary Range: $20.00 to $33.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Travel Consultant - Global Travel & Lifestyle Services - Sunrise, FL

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role Description:The Senior Product Manager at American Express drives innovation in Enterprise Metadata Management Platforms, owning vision, roadmap, enabling secure, scalable, and compliant data ecosystems. We leverage cutting-edge technology, including AI-driven solutions, to manage metadata across diverse data landscapes, ensuring robust data management, governance, lineage tracking, and quality controls that power data-driven decision-making. We are seeking an experienced Product Leader to drive the evolution of our Enterprise Data Governance and Metadata Management capabilities, with a focus on translating governance policy into scalable, automated product solutions. This role bridges the gap between stakeholders and Products, ensuring our tools and processes support enterprise-wide data trust, quality, and compliance.Primary Responsibilities:<ul><li>Define and execute the product strategy for Data Governance and Management capabilities, ensuring alignment with enterprise data policy, stewardship, and compliance frameworks.</li><li>Translate governance and policy standards (e.g., DCAM, DAMA, DMBOK) into product features and automated controls across metadata, lineage, and data quality platforms.</li><li>Partner closely with business stakeholders — Enterprise Data Office, Business Unit Data Office, Enterprise Architecture, and Compliance — to align data ownership, accountability, and value realization.</li><li>Collaborate with technology teams (ATLAS, MANTA, AI/ML) to ensure governance capabilities are implemented, scalable, and measurable.</li><li>Drive adoption and maturity of governance capabilities by developing clear use cases, metrics, and training plans that connect governance policy to business outcomes.</li><li>Represent the voice of stakeholders — data stewards, data custodians, executives and domain owners — ensuring that data controls are effective and frictionless.</li><li>Influence enterprise data culture by promoting accountability, transparency, and data literacy through well-designed governance capabilities.</li></ul>Qualifications:<ul><li>8+ years of experience in Product Management, Data Governance, or Data Strategy roles within complex enterprise environments.</li><li>Deep understanding of data governance and management frameworks (DCAM, DAMA, DMBOK) and how to operationalize them.</li><li>Strong ability to bridge business and technical perspectives — translating governance needs into system-level requirements.</li><li>Familiarity with metadata management, data lineage, and catalog tools (e.g., Data Hub, Open Metadata, MANTA, Collibra, Alation).</li><li>Proven experience collaborating with data stewards, compliance, and enterprise data offices to deliver measurable outcomes.</li><li>Excellent communication and stakeholder management skills, with the ability to influence technology and business functions.</li><li>Bachelor’s or Master’s degree in information systems, Data Management, Business, or a related field.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Product Manager – Enterprise Data Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payment ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate &amp; B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global &amp; Large and Middle Market customers.Digital insights are transforming how our customers unlock value from their corporate program and make decisions. The Digital Insights PM team leads the strategy, vision, and roadmap for our Corporate Program digital insights assets – delivering experiences that empower our customers to manage and maximize their program.The Senior Manager, Digital Insights will:·Lead the team’s Customer Experience &amp; Engagement pillar, championing how Corporate Program customers engage and interact with our digital insights product·Identify and prioritize opportunities to enhance the customer experience, translating customer feedback and behavioral insights into strategic recommendations for product improvements·Partner cross-functionally with Marketing, Field, Servicing, Legal, and Compliance teams to design new customer engagement strategies and execute go-to-market activities for new insights journeys and experiences·Drive operational readiness for product and feature launches in partnership with Product Development, ensuring end-to-end alignment across delivery and enablement teams·Monitor product performance, customer engagement, and voice of customer insights to inform strategies that improve satisfaction, adoption, and retention·Evaluate opportunities to expand our insights capabilities to meet evolving customer needs and market dynamics&nbsp;&nbsp;Requirements/Qualifications:·Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution·Customer-first mentality with previous experience in product management; understanding and experience with Agile methodologies a plus·Analytical curiosity and drive; resourcefulness in discovering new information to inform upkeep and enhancements to existing customer journeys·Proven ability to collaborate across commercial, marketing, and development teams to drive alignment and impact·Action-oriented, entrepreneurial spirit &amp; thrives in a fast-paced environment·Interest in emerging technologies, including AI and data-driven innovation in the commercial payments space·Excellent written and verbal communication skills, with ability to distill complex ideas and engage audiences across levels and functions&nbsp;&nbsp;·Skilled at navigating a complex partner map and influencing across teamsGlobal Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payment ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate &amp; B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global &amp; Large and Middle Market customers.Digital insights are transforming how our customers unlock value from their corporate program and make decisions. The Digital Insights PM team leads the strategy, vision, and roadmap for our Corporate Program digital insights assets – delivering experiences that empower our customers to manage and maximize their program.The Senior Manager, Digital Insights will:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead the team’s Customer Experience &amp; Engagement pillar, championing how Corporate Program customers engage and interact with our digital insights products·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and prioritize opportunities to enhance the customer experience, translating customer feedback and behavioral insights into strategic recommendations for product improvements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner cross-functionally with Marketing, Field, Servicing, Legal, and Compliance teams to design new customer engagement strategies and execute go-to-market activities for new insights journeys and experiences·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive operational readiness for product and feature launches in partnership with Product Development, ensuring end-to-end alignment across delivery and enablement teams·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor product performance, customer engagement, and voice of customer insights to inform strategies that improve satisfaction, adoption, and retention·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate opportunities to expand our insights capabilities to meet evolving customer needs and market dynamics&nbsp;&nbsp;Requirements/Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer-first mentality with previous experience in product management; understanding and experience with Agile methodologies a plus·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analytical curiosity and drive; resourcefulness in discovering new information to inform upkeep and enhancements to existing customer journeys·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to collaborate across commercial, marketing, and development teams to drive alignment and impact·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Action-oriented, entrepreneurial spirit &amp; thrives in a fast-paced environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interest in emerging technologies, including AI and data-driven innovation in the commercial payments space·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written and verbal communication skills, with ability to distill complex ideas and engage audiences across levels and functions&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Skilled at navigating a complex partner map and influencing across teamsSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

937 Project Management / Professional Services Jobs