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Position Title:&nbsp; Refugee Social Services Coordinator Department:&nbsp; Refugee and Immigrant Services (RIS) Division: College Readiness/Learner Supports (CRL) Employee Status:&nbsp; Full-time (grant-funded through 6/30/2026) Type:&nbsp; Professional Staff Association (PSA) Grade:&nbsp; L&nbsp; Salary: ($57,464 -$60,000 annually) FLSA:&nbsp; Exempt Revised: August 2025 Application Deadline: September 2, 2025 ________________________________________________________________________________ Reporting Relationships Reports to: Program Director Refugee and Immigrant Services (RIS) Supervision Exercised: Functional and administrative supervision exercised over non-exempt support staff. Job Summary Manage the day-to-day activities of the Refugee Social Services (RSS) grant program which delivers social adjustment services to newly arrived refugee and asylee program participants. Lead the RSS grant program team, align program activities with grant outcomes, monitor performance metrics, and develop new initiatives as informed by participant need. Foster and maintain relationships with relevant community resource providers to secure resources and referrals. Supervise other staff working within the RSS grant program. Essential Duties and Responsibilities include the following. Related duties may be assigned. <ul><li>Provide leadership, evaluation, and supervision of the RSS grant program team.</li><li>As needed, depending upon RSS grant program team workload, meet with program participants to determine eligibility, conduct intake and develop service plans.</li><li>Monitor the quality of program services and case notes. Provide guidance to team members and adapt to changing case note requirements as dictated by the funder.</li><li>Develop and maintain a network with other community service providers.</li><li>Prepare programmatic reports including a monthly Salesforce report per the grant standards</li><li>Proactively identify program needs, challenges and respond to changes. Then, enact well-thought-out strategies and direct team implementation.</li><li>As needed, provide direct services to participants and make appropriate referrals.</li><li>Attend programmatic meetings.</li><li>Develop and provide community outreach and informational sessions.</li><li>Assist the RIS program director in writing grant proposals for the RSS grant program.</li><li>Work with, and maintain a relationship with vital existing partners including IDHS, Winnebago County Health Department, Catholic Charities- Rockford.</li><li>Work towards performance standards for all programs and hold meetings with staff to work together for goal achievement.</li><li>Attend trainings.</li><li>Maintain a general awareness and understanding of the RSS grant program budgets to help the Program Director ensure funds are spent appropriately and effectively.</li><li>Direct the marketing, communication, and outreach of all RSS grant program events as needed.</li><li>Act as a resource for agencies, schools, councils, employers etc.to promote greater understanding of the needs of program participants.</li><li>If bilingual, provide interpretation and/or translation services to program participants.</li><li>Show flexibility and understanding in dealing with persons from diverse, social, economic and educational backgrounds.&nbsp;</li><li>Accept appropriate additional responsibilities as requested.&nbsp;</li><li>Other duties as assigned.</li><li>Regular attendance is expected.</li></ul> Qualifications&nbsp; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications Bachelor’s Degree required in Sociology, Psychology, or other related field.&nbsp; A Master’s Degree is preferred.&nbsp;<ul><li>Minimum 2 years’ experience working with immigrants and/or refugees</li><li>Minimum 1 year experience in a leadership position.</li><li>Proficient in computer software including Word and Excel</li><li>Strong written and oral communication skills with the ability to build positive relationships (including with outside agencies).</li><li>Flexibility and ability to multi-task.</li><li>Preferred: Bilingual in either Spanish, French, Arabic, or Swahili.</li></ul> Work Environment While performing the duties of this job, the employee regularly works in an office setting. Physical Demands Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. &nbsp; &nbsp; &nbsp; &nbsp;

Rock Valley College

Refugee Social Services Coordinator

ABOUT THE CAMPAIGN FINANCE BOARD The New York City Campaign Finance Board manages New York City’s small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress. We eliminate barriers to participation by providing access to the resources New Yorkers need to vote or run for office and amplify the voices of small donors with New York City’s small donor democracy program. We are dedicated to making New York City’s local democracy more open, transparent, and equitable. You would be working with a team that is mission-driven and committed to continuous improvement. ABOUT THE DEPARTMENT The Public Affairs division promotes the agency’s key role in equipping all candidates and voters to power a fairer and more open democracy in New York City. We engage New Yorkers, inform them about elections, and boost their civic participation in the democratic process. Within Public Affairs, the Partnerships and Outreach unit works to build partnerships across the city to disseminate voting information, deliver accessible voter education, and conduct direct to voter outreach. The intention of this team’s work is to create pathways for all New Yorkers to gain trustworthy and accessible information and education around voting and democracy. Only then can we authentically increase civic participation and mobilize our communities beyond just voting. JOB DESCRIPTION In the 2021 NYC Mayoral Election, only 11.1% of New Yorkers aged 18-29 turned out to vote. In the Bronx, only 4% of eligible 16 and 17-year olds are pre-registered to vote. NYC Votes seeks to increase civic participation among young New Yorkers through the implementation of Peer to Peer Model of civics. The team is seeking a Youth Engagement Coordinator who will focus on outreach to youth ages 14-18. This role will play a critical role in enhancing our civic engagement education and empowerment training for youth across New York City, with a focus on young people ages 14-18 years old. The Youth Engagement Coordinator will work closely with high schools, community-based organizations, academic institutions, libraries, and other youth-centered groups to deliver civic education and training opportunities. The role will also support the Partnerships and Outreach team in building and maintaining strong internal systems to organize and track partnership development. The Youth Engagement Coordinator will work closely with the Youth Programs Manager on the Community Engagement and Education team to identify and forge relationships with key stakeholders, primarily with youth-focused City agencies, CBOs, and high schools to increase youth voter turnout. The Youth Coordinator will be expected to travel independently across the five boroughs to deliver NYC Votes’ civic engagement curriculum to priority youth audiences. They will be tasked with understanding, tracking, and meeting community needs through the provision of resources and materials, education delivery, event execution, among other engagement and education approaches. The Youth Engagement Coordinator will also work closely with Public Affairs staff to assist in the overall development of resources and materials and coordination of services for voters of all ages We are seeking a candidate that is curious about our work and driven to learn. Candidates should have a strong interest in politics, democracy, social justice, or community organizing. Experience working directly with young New Yorkers, especially in a classroom setting, is a huge bonus. Prior experience working on political campaigns is not required. Members of our team are committed to modeling the values of collaboration and actively seek to disrupt harmful patterns in government service. The Partnerships and Outreach team believes in the redistribution of power and resources to community members who are most impacted by the systemic issue of low-voter turnout. We encourage anyone who cares about New Yorkers and shares these values to apply, regardless of your experience level. We especially encourage applicants who have direct life experience navigating these systems to apply. We strongly encourage candidates to submit a cover letter, as this helps us gain a more holistic view of applications. RESPONSIBILITIES Relationship Management - Research and identify new and existing partner organizations including city agencies, high schools, community-based organizations (CBOs), nonprofits, and advocacy groups to expand NYC Votes’ outreach. - Become familiar with NYC Public Schools and build partnerships with teachers, staff, students, and administrators, with focus on schools in priority zip codes. - Develop and implement a tailored partnership building plan to deliver NYC Votes content and material in public schools based on partnership criteria, demographics, and barriers faced. - Serve as the primary relationship manager between individual NYC Public Schools, as well as, other organizations that serve high-school aged youth and the Campaign Finance Board. - Manage material requests and distribution to high schools and teachers, and ensure NYC Votes printed materials and toolkits are widely available at all NYC Public Schools before every election. - Manage Partner accounts and contacts in internal database. - Incorporate new learnings regarding partners and college-aged voters into the overall team and division strategy. Trainings, Workshops, and Education Programs - Develop relevant educational content that encourages use and understanding of accessibility tools, civic engagement, and voter participation for NYC high school students, staff, and administrators. - Plan community conversations, training, and workshops both virtually and in-person for NYC high school students, staff, and administrators. - Work closely with high schools to improve NYC Votes education content and delivery, providing accessible tools like print and downloadable materials. - Deliver education based on audience needs which may include various formats depending on trust, safety, engagement-level, and other aspects of the audience (conversation circles, presentations, classroom-style activities, etc.) - Ensure education is delivered in an accessible way by working with the Project Management and Operations Team to secure access and purchase necessary learning materials. - Create experiential engagement programming and other creative forms of community engagement. - Travel to sites across the city to deliver education, distribute materials and resources, and participate in community events. - Analyze and incorporate feedback in collaboration with partners to promote continuous improvement of education content and delivery. - Represent the CFB and NYC Votes at public events. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES &amp; OTHER BEHAVIORS (KSAOs) We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team. Knowledge - Major in relevant field such as: Political Science, Community Organizing, English, Journalism, Ethnic or Cultural Studies, Social Work, Public Administration, etc. - Understanding or experience with New York City systems such as libraries, public schools, criminal legal system, etc. - Knowledge or experience working in New York City public schools, with preference for working with high schools. - Interest in New York City politics and/or social justice. Basic knowledge of the voting process and local government. - Experience working directly with young New Yorkers or in NYC public skills strongly preferred. Skills - Excellent public speaking and facilitation skills are essential to this role. Candidates should feel comfortable and confident teaching a lesson or presenting to a large audience. - Can clearly communicate with partners and stakeholders and build authentic relationships rooted in trust and understanding. - Demonstrated strong organizational skills. Can follow procedure and neatly track metrics. - Proficient with Microsoft Suite Abilities - Willingness to ask questions and learn on the job - Can engage in public speaking and community education - Can travel independently to events across New York City, often outside of regular work hours. This is necessary to participate in community events reaching out priority neighborhoods. Car service is provided by the office in certain circumstances. Other - We are seeking a candidate that is curious about our work and driven to learn. Candidates should have a strong interest in politics, democracy, social justice, or community organizing. Prior experience working on political campaigns is not required. - Members of our team are committed to modeling the values of collaboration and actively seek to disrupt harmful patterns in government service. The Partnerships and Outreach team believes in the redistribution of power and resources to community members who are most impacted by the systemic issue of low-voter turnout. - We encourage anyone who cares about New Yorkers and shares these values to apply, regardless of your experience level. We especially encourage applicants who have direct life experience navigating these systems to apply. PREFERRED QUALIFICATIONS - Minimum 2 years of relevant experience - Strong project management skills - Experience organizing or facilitating presentations and workshops for diverse audiences - Experience working with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook, Publisher) and Google Suite. - Willingness to travel independently to deliver presentations, participate in speaking engagements, etc. sometimes outside of regular working hours. Occasionally, travel to areas in which public transportation may not be available. - Pursuant to Department of Citywide Administrative Services Commissioner’s Directive No. 2020-2 (concerning the Recruitment of Personnel During the COVID-19 Crisis), New York City residency must be obtained within six months after Emergency Executive Order No. 98 is rescinded. If that time period has passed, residency must be obtained within 90 days of the start date. __________________________________________________________________________________________________________ TO APPLY: All applicants must apply through NYC Government Jobs | Explore Careers | City of New York - Please search and apply to the job ID number listed above. - Resume and cover letter are required for consideration. - Note that only applicants under consideration will be contacted. For more information on careers with the NYC Campaign Finance Board visit our website at <a href="https://www.nyccfb.info/" target="_blank">https://www.nyccfb.info/</a> to access the full listing of job opportunities and to learn more about our agency. __________________________________________________________________________________________________ ADDITIONAL INFORMATION: The City of New York provides generous medical benefits (including dental and vision through respective unions or funds), retirement, tuition reimbursement, and additional ancillary benefits. CFB offers a flexible and hybrid work schedule, opportunities for career development, learning &amp; development (leadership training and coaching), wellness programs, and much more! As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF. The CFB is an equal opportunity employer firmly committed to diversity. All individuals are encouraged to apply. If you anticipate needing any type of reasonable accommodation to apply for an employment opportunity, please contact <a href="mailto:access@nyccfb.info" target="_blank">access@nyccfb.info</a> or (212) 409-1800. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. ANALYST CFB AL 2&amp;3 ONLY - 0660A<h4>Minimum Qualifications</h4>MINIMUM QUALIFICATIONS: A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or Education and/or experience equivalent to “1” above. __________________________________________________________________________________________________________<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Campaign Finance Board

Youth Engagement Coordinator

ABOUT THE CAMPAIGN FINANCE BOARD The New York City Campaign Finance Board manages New York City’s small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress. We eliminate barriers to participation by providing access to the resources New Yorkers need to vote or run for office and amplify the voices of small donors with New York City’s small donor democracy program. We are dedicated to making New York City’s local democracy more open, transparent, and equitable. You would be working with a team that is mission-driven and committed to continuous improvement. ABOUT THE DEPARTMENT The Public Affairs division promotes the agency’s key role in equipping all candidates and voters to power a fairer and more open democracy in New York City. We engage New Yorkers, inform them about elections, and boost their civic participation in the democratic process. Within Public Affairs, the Partnerships and Outreach unit works to build partnerships across the city to disseminate voting information, deliver accessible voter education, and conduct direct to voter outreach. The intention of this team’s work is to create pathways for all New Yorkers to gain trustworthy and accessible information and education around voting and democracy. Only then can we authentically increase civic participation and mobilize our communities beyond just voting. JOB DESCRIPTION In the 2021 NYC Mayoral Election, only 11.1% of New Yorkers aged 18-29 turned out to vote. In the Bronx, only 4% of eligible 16 and 17-year olds are pre-registered to vote. NYC Votes seeks to increase civic participation among young New Yorkers through the implementation of our flagship NYC Votes Youth Ambassador Program. The team is seeking a Youth Programs Coordinator who will focus on the internal facilitation and organization of our NYC Votes Youth Ambassador Program and NYC Votes-led programs. This role will play a critical role in enhancing our civic engagement education and empowerment training for youth across New York City, by supporting the implementation of the Youth Ambassador Program and other NYC Votes-led events. The Youth Programs Coordinator will work closely with both Campaign Finance Board staff to execute the Youth Ambassador Program and with community partners to deliver high-quality youth engagement programming. The role will also support the Partnerships and Outreach team in building and maintaining strong internal systems to organize and track partnership development. The Youth Programs Coordinator will work closely with the Youth Programs Manager on the Community Engagement and Education team to strengthen and support existing NYC Votes-led programming and work with Youth Ambassador and other key stakeholders to implement new education events. All programming is executed to increase youth-voter turnout. The Youth Programs Coordinator will be expected to travel independently across the five boroughs to deliver NYC Votes’ civic engagement curriculum to priority youth audiences. They will be tasked with understanding, tracking, and meeting community needs through the provision of resources and materials, education delivery, event execution, among other engagement and education approaches. The Youth Programs Coordinator will also work closely with Public Affairs staff to assist in the overall development of resources and materials and coordination of services for voters of all ages We are seeking a candidate that is curious about our work and driven to learn. Candidates should have a strong interest in politics, democracy, social justice, or community organizing. Experience working directly with young New Yorkers, especially in a classroom setting, is a huge bonus. Prior experience working on political campaigns is not required. Members of our team are committed to modeling the values of collaboration and actively seek to disrupt harmful patterns in government service. The Partnerships and Outreach team believes in the redistribution of power and resources to community members who are most impacted by the systemic issue of low-voter turnout. We encourage anyone who cares about New Yorkers and shares these values to apply, regardless of your experience level. We especially encourage applicants who have direct life experience navigating these systems to apply. We strongly encourage candidates to submit a cover letter, as this helps us gain a more holistic view of applications. RESPONSIBILITIES Relationship Management - Research and identify new and existing partner organizations including city agencies, high schools, community-based organizations (CBOs), nonprofits, and advocacy groups to expand NYC Votes’ outreach. - Become familiar with NYC Public Schools and build partnerships with teachers, staff, students, and administrators, with focus on schools in priority zip codes. - Develop and implement a tailored partnership building plan to deliver NYC Votes content and material in public schools based on partnership criteria, demographics, and barriers faced. - Serve as the primary relationship manager between individual NYC Public Schools, as well as, other organizations that serve high-school aged youth and the Campaign Finance Board. - Manage material requests and distribution to high schools and teachers, and ensure NYC Votes printed materials and toolkits are widely available at all NYC Public Schools before every election. - Manage Partner accounts and contacts in internal database. - Incorporate new learnings regarding partners and college-aged voters into the overall team and division strategy. Trainings, Workshops, and Education Programs - Develop relevant educational content that encourages use and understanding of accessibility tools, civic engagement, and voter participation for NYC high school students, staff, and administrators. - Plan community conversations, training, and workshops both virtually and in-person for NYC high school students, staff, and administrators. - Work closely with high schools to improve NYC Votes education content and delivery, providing accessible tools like print and downloadable materials. - Deliver education based on audience needs which may include various formats depending on trust, safety, engagement-level, and other aspects of the audience (conversation circles, presentations, classroom-style activities, etc.) - Ensure education is delivered in an accessible way by working with the Project Management and Operations Team to secure access and purchase necessary learning materials. - Create experiential engagement programming and other creative forms of community engagement. - Travel to sites across the city to deliver education, distribute materials and resources, and participate in community events. - Analyze and incorporate feedback in collaboration with partners to promote continuous improvement of education content and delivery. - Represent the CFB and NYC Votes at public events. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES &amp; OTHER BEHAVIORS (KSAOs) We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team. Knowledge - Major in relevant field such as: Political Science, Community Organizing, English, Journalism, Ethnic or Cultural Studies, Social Work, Public Administration, etc. - Understanding or experience with New York City systems such as libraries, public schools, criminal legal system, etc. - Knowledge or experience working in New York City public schools, with preference for working with high schools. - Interest in New York City politics and/or social justice. Basic knowledge of the voting process and local government. - Experience working directly with young New Yorkers or in NYC public skills strongly preferred. Skills - Excellent public speaking and facilitation skills are essential to this role. Candidates should feel comfortable and confident teaching a lesson or presenting to a large audience. - Can clearly communicate with partners and stakeholders and build authentic relationships rooted in trust and understanding. - Demonstrated strong organizational skills. Can follow procedure and neatly track metrics. - Proficient with Microsoft Suite Abilities - Willingness to ask questions and learn on the job - Can engage in public speaking and community education - Can travel independently to events across New York City, often outside of regular work hours. This is necessary to participate in community events reaching out priority neighborhoods. Car service is provided by the office in certain circumstances. Other - We are seeking a candidate that is curious about our work and driven to learn. Candidates should have a strong interest in politics, democracy, social justice, or community organizing. Prior experience working on political campaigns is not required. - Members of our team are committed to modeling the values of collaboration and actively seek to disrupt harmful patterns in government service. The Partnerships and Outreach team believes in the redistribution of power and resources to community members who are most impacted by the systemic issue of low-voter turnout. - We encourage anyone who cares about New Yorkers and shares these values to apply, regardless of your experience level. We especially encourage applicants who have direct life experience navigating these systems to apply. PREFERRED QUALIFICATIONS - Minimum 2 years of relevant experience - Strong project management skills - Experience organizing or facilitating presentations and workshops for diverse audiences - Experience working with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook, Publisher) and Google Suite. - Willingness to travel independently to deliver presentations, participate in speaking engagements, etc. sometimes outside of regular working hours. Occasionally, travel to areas in which public transportation may not be available. - Pursuant to Department of Citywide Administrative Services Commissioner’s Directive No. 2020-2 (concerning the Recruitment of Personnel During the COVID-19 Crisis), New York City residency must be obtained within six months after Emergency Executive Order No. 98 is rescinded. If that time period has passed, residency must be obtained within 90 days of the start date. __________________________________________________________________________________________________________ TO APPLY: All applicants must apply through NYC Government Jobs | Explore Careers | City of New York - Please search and apply to the job ID number listed above. - Resume and cover letter are required for consideration. - Note that only applicants under consideration will be contacted. For more information on careers with the NYC Campaign Finance Board visit our website at <a href="https://www.nyccfb.info/" target="_blank">https://www.nyccfb.info/</a> to access the full listing of job opportunities and to learn more about our agency. __________________________________________________________________________________________________ ADDITIONAL INFORMATION: The City of New York provides generous medical benefits (including dental and vision through respective unions or funds), retirement, tuition reimbursement, and additional ancillary benefits. CFB offers a flexible and hybrid work schedule, opportunities for career development, learning &amp; development (leadership training and coaching), wellness programs, and much more! As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF. The CFB is an equal opportunity employer firmly committed to diversity. All individuals are encouraged to apply. If you anticipate needing any type of reasonable accommodation to apply for an employment opportunity, please contact <a href="mailto:access@nyccfb.info" target="_blank">access@nyccfb.info</a> or (212) 409-1800. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. ANALYST CFB AL 2&amp;3 ONLY - 0660A<h4>Minimum Qualifications</h4>MINIMUM QUALIFICATIONS: A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or Education and/or experience equivalent to “1” above. __________________________________________________________________________________________________________<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Youth Programs Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.This position is part of Credit and Fraud Risk Organization, focused on New Accounts Underwriting. The role brings an exciting opportunity to define&nbsp;the underwriting policies, onboarding process and cross-selling to existing customers. This team supports the success of American Express through innovative solutions that help enable profitable growth via acquisition while maintaining robust low tenure credit performance. The role is highly visible and will require strong collaboration across a variety of functions, including but not limited to Risk, Product, Marketing, Decision Science, Compliance, etc. to develop best in class strategies and capabilities to support our customers.Responsibilities:<ul><li>Be responsible for new accounts decisions for US Card Products from a risk perspective - this includes analytics, strategy, and capabilities, across new accounts and existing customers.</li><li>Drive Core Underwriting risk strategies to determine approval and decline decisions for customer applications leveraging core risk infrastructure include risk models, lending capabilities and bureau information.</li><li>Evaluate additional data sources to drive incremental approvals around the margins</li><li>Partner with marketing partners and targeting teams to harmonize underwriting and targeting.</li><li>Monitor and analyze new accounts credit trends and perform analyses to inform risk management and business strategies.</li><li>Work with and influence Product, Marketing, and Finance teams to design and implement critical initiatives that enable prudent and profitable growth while controlling for through-the-cycle volatility.</li><li>Ensure control, compliance, and operational risk mitigation in all processes and design for a streamlined user experience across customer touch points.</li><li>Lead, engage, and inspire a team of high performing risk management professionals.</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in a quantitative field such as Econometrics, Statistics, Mathematics, Operations Research, Engineering, or Computer Science</li><li>Blend of analytical skills, process expertise, project management, and relationship-building skills</li><li>Ability to handle large datasets using SAS, SQL, R, Python or another similar programming language</li><li>Thought leadership and solution-oriented mindset</li><li>Ability to think strategically and apply both quantitative methods and business insights to drive results</li><li>Ability to build strong relationships in a cross-functional environment</li><li>Clear, effective written and oral communication skills</li></ul>Preferred Qualifications<ul><li>Advanced degree (e.g., MS, PhD, or MBA) is preferred but not required given a suitable combination of formal education and work experience</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.As a Senior Digital Product Manager for the Email and Loyalty Enablement team, you will play a vital role in forging the next generation of the American Express Marketing Technology ecosystem. Tasked with improving speed to market, investment agility and creating best in class experiences, this exciting role requires a motivated individual with vision and passion, coupled with attention to detail, to define and unlock these new capabilities to accelerate marketing enablement.You are passionate about creating exemplary Martech experiences that are configurable, integrated and high-quality by the application of your deep product mastery and experience. You demonstrate:<ul><li>Product Mastery – Visionary, customer and value centric storytelling, in-depth knowledge and robust application of Agile processes and principles to operate in a global LPM structure for annual, PI and sprint planning cycles. You take a leading role in the definition of the product vision, strategy, roadmap, growth opportunities, iteration planning and product release plans, creating clear sprint/increment goals and testing plans. You apply precision to backlog refinement, sprint planning, ceremonies, user story creation through to acceptance, sprint demos, testing, PIV, customer outcome driven prioritization, iterative continuous improvement and collaborative roadmap creation.</li><li>Technical fluency – ability to articulate complex solutions and technical capabilities to communicate to colleagues across disciplines. Direct experience working with B2B &amp; B2C marketing email, Adobe Experience Platform and AJO, and/or other ESPs a plus.</li><li>Customer Experience – UX Design thinking is inherent in your everyday, user sentiment and journey measurement drives your prioritization. You have a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas. You power through technical and product issues to find resolution because you are unwilling to make your problems your users’ problems.</li><li>Highly organized - Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex initiatives. You are great at research and documenting your learnings, detailing decisions and solutions for alignment and strategic input, you thrive dealing with fast paced and changing needs in a matrixed environment.</li><li>Partnership - Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (including Marketing, Technology, Design, Operations, Analytics, 3rd party vendors, Risk, Compliance, Legal, Finance and other partners). You set a high bar and empower yourself and others to achieve great results; constantly pushing toward clarity and delivery while balancing the need for great collaboration and building strong relationships</li><li>Data and Insights – Ability to provide insight and accurate judgment in addressing and resolving complex business issues and making prioritization decisions. You hold personal accountability for ensuring data is accurately stored, high quality, auditable and well governed. You define customer needs, metrics, controls &amp; monitoring, key risk indicators and key performance indicators that are clear and concise to track the success of the features launched, feeding back into the next prioritization cycle.</li><li>Control and Compliance – ability to apply a keen focus on monitoring and observability, prioritizing preventative controls, and meeting control and compliance needs to deliver robust and compliant communication channels. You take ownership of storing high quality, auditable data.</li><li>Growth mindset – you are a problem-solving change agent. You communicate clearly and constructively, make decisions effectively with demonstrable backing and co-create with colleagues a coaching and development culture. You actively participate in team and business unit learning and development activities, communities of practice and company networks.</li><li>Finger on the pulse – Keep up to date with industry advances, competitor solutions, Agile/SAFe methodologies and new trends within Martech to bring fresh ideas and capability updates to your remit.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for independently overseeing and challenging the company’s credit risk taking and credit risk management activities, including the comprehensive identification, management, and mitigation of credit risks within the company’s risk appetite.The candidate is responsible to conduct independent credit risk assessments of commercial rating and underwriting decisions, develop monitoring rules, review credit risk processes, and take part in projects that provide credible challenge to 1st line credit risk teams. The candidate should have experience in commercial credit risk management, data &amp; analytics, risk appetite limit setting, portfolio monitoring and relevant regulatory regulations, and guidance.Key Responsibilities:<ul><li>Conduct independent review of wholesale rating and underwriting decisions and provide credible challenge to first line teams.&nbsp; Assess adherence to credit policies and procedures and bank regulations.</li><li>Conduct quantitative analysis on risk management data to drive insights and recommendations for first-line teams.</li><li>Collaborate with Business Unit Risk teams to enhance decision processes or address major credit issues.</li><li>Identify credit risk metrics (e.g. KRIs and KPIs) to continuously monitor and oversee risk.</li><li>Develop requirements to support the next generation risk capabilities </li><li>Produce credit risk dashboards for AXP Risk Committees including tracking risk appetite metrics.</li><li>Analyze trends in the charge and lending portfolios and conduct deep dive analysis to understand key drivers.</li></ul>Qualifications:<ul><li>5+ years of Banking or Credit risk management experience and strong experience related to Commercial credit extension and management.</li><li>Familiarity with banking regulations, particularly those imposed by OCC and Federal Reserve.&nbsp;</li><li>Knowledge of macroeconomic trends and its impact on borrower repayment.</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.</li><li>Demonstrates the courage to challenge the status quo.</li><li>Project management skills, ability to deliver high quality results while meeting deadlines, department and personal goals.</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.</li><li>Experience with data-driven analytical tools is helpful (e.g. SQL, SAS, R, Python)</li><li>Bachelor’s degree with high GPA and a degree (or substantial coursework) in Finance, Accounting, Economics, or Business.&nbsp;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.&nbsp;The Corporate Functions Governance &amp; Control team within AENB HQ governs first line of defense risk management centrally for the corporate functions: AENB HQ, Corporate Affairs &amp; Communications, Colleague Experience Group, Enterprise Strategy, Enterprise Shared Services, General Counsel’s Office, and Global Risk &amp; Compliance. The Corporate Functions Governance &amp; Control team is looking for a Director, Change Management and Transformation Initiatives to lead a diverse team of high-performing professionals focused on ensuring enterprise risk management expectations are embedded across seven Corporate Functions business units. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Director will:<ul><li>Act as the primary point of contact for coordinating change initiatives and activities across the Corporate Functions, ensuring alignment with enterprise policies and governance requirements.</li><li>Oversee enterprise-wide initiative to strengthen our risk management capabilities and controls for the Corporate Functions, ensuring timely updates, artifact closure, and coordination with PMOs on milestone delivery.</li><li>Manage changes related to policies, risk committees, and initiatives, including project planning, communications, and training.</li><li>Execute ad hoc governance activities as needed, such as coordinating attestations for models and business impact analyses.</li><li>Provide advisory support on risk memos to ensure risks are clearly assessed and communicated.</li><li>Advise on end-to-end new product approval processes, including: performing process scoping, coordinating cross–risk stripe assessments and managing governance processes, including committee approvals</li><li>Collaborate with stakeholders across the Corporate Functions to ensure governance processes are implemented effectively, risks are appropriately assessed, and operational standards are consistently met.</li></ul>Required Qualifications: <ul><li>6+ Years experience in large-scale project and program management within financial services </li><li>Experience navigating enterprise or operational risk management lifecycle activities</li><li>Excellent communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process management/governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: <ul><li>Translating enterprise or operational risk strategy and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure risks are managed within agreed thresholds</li><li>Implementing risk governance frameworks </li><li>Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards</li></ul></li></ul>GuardianSalary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director - Change Management and Transformation Initiatives

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Small Business Product, Loyalty and Experiences team is responsible for our leading Small Business Card products and adjacent features.&nbsp;&nbsp;Within this team, the Small Business Cashback and Proprietary Lending Card team leads the end-to-end product management of our large portfolio of premium cashback and no-fee Cards including The Plum Card, Blue Business Cash and Blue Business Plus. The team is responsible for driving profitable growth of our portfolios by meeting the evolving needs of small business owners and designing best-in-class value propositions and customer experiences. How will you make an impact in this role?As a Senior Analyst on the Small Business Cash Back team, you will play a key role in serving and growing our premium cash back Card Members. You will partner with teams across the enterprise, including Servicing, Sales &amp; Account Development, Marketing, Legal, Compliance, Finance and others to deliver value to customers. We are looking for a curious, customer-focused, analytical thinker with strong project management skills and attention to detail.&nbsp;This is a unique opportunity to join one of GCS's most dynamic Card Product teams and gain exposure to a broad set of enterprise partners.&nbsp;Key Responsibilities:<ul><li>Lead end-to-end customer communications processes, including the development and maintenance of both new and existing assets for any product changes in the portfolio (e.g., claims, disclosures, guidelines, servicing letters, marketing assets, legal documents)&nbsp;</li><li>Support execution of projects and pilots that affect the Cash Back Card portfolio and ensure all elements of customer and product impacts are considered</li><li>Drive frontline servicing, sales and account development strategies, including creation of training materials and collateral for new and existing benefits&nbsp;</li><li>Facilitate strategic discussions with Marketing channel owners to monitor results, gather insights &amp; customer trends, and connect findings to broader product strategy&nbsp;</li><li>Analyze customer feedback (NPS, complaints) and portfolio dynamics to identify opportunities, inform strategic decisions, and help shape the future product roadmap and feature enhancements&nbsp;</li><li>Manage budgets and invoice payments with robust tracking and organization&nbsp;</li><li>Deliver high-impact strategic work in partnership with the team’s two Managers&nbsp;</li></ul>Minimum Qualifications:<ul><li>2+ years of work experience&nbsp;</li><li>Proficiency in MS PowerPoint, Excel and Word&nbsp;&nbsp;</li><li>Customer-first mentality with interest in backing small business owner needs&nbsp;</li><li>Excellent written and oral communication skills&nbsp;</li><li>Experience synthesizing data and insights into actionable recommendations&nbsp;</li><li>Strong organizational skills with ability to manage multiple priorities and execute efficiently&nbsp;</li><li>Creative problem-solver with a growth mindset and a passion for learning&nbsp;</li></ul>Preferred Qualifications:<ul><li>Prior experience in product, marketing, analytics, finance or related fields</li><li>Understanding of the B2B and commercial payments landscape</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Small Business Cashback Product Management

<h3>Job Description:</h3><h3>Investment Consultant</h3>You joined the financial services industry to make a difference in the lives of your clients. At Fidelity, we have a relentless commitment to our clients. Come join a firm that is a stable industry leader where we focus on the importance of communicating to connect and not just communicating to transact. We empower professional flexibility, growth, and support thus enabling long-term success for you and our clients.<h3>The Purpose of Your Role</h3>Working in our Investor Center, you will develop customized financial plans through a wide range of products and services using your sound judgment, keen knowledge of products, and Fidelity‘s planning tools. Instead of spending your time sourcing new customers, you will engage with existing clients and warm leads, which will allow your focus to remain where it matters most: providing investment solutions and growing relationships with a dedicated local advisor.<h3>The Expertise We’re Looking For</h3><ul><li>Effectively utilizing Fidelity’s guidance tools, you engage in financial planning discussions by presenting solutions and service offerings that best meet client needs</li><li>Leveraging technology, you can prepare for and conduct efficient one-on-one appointments to make the best use of the client’s time, as well as plan for post-appointment follow-up</li><li>Growing relationships through proactive outreach, you seek to understand clients’ goals and objectives and refer them to a wealth management partner based on needs and financial complexity</li><li>Series 7 &amp; 63 licensed; Series 65 or 66 and appropriate state registrations preferred, OR ability to acquire quickly upon hire</li><li>Degree and/or other professional certifications such as a CFP are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one!</li></ul><h3>The Skills You Bring</h3><ul><li>You have a comprehensive understanding of various investment solutions, and can educate customers on the values and differences of each</li><li>Your interpersonal skills and ability to grow relationships are exemplary; you take initiative and exceed expectations</li><li>You have outstanding communication and consultative skills, and you thrive in a fast-paced work environment</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!<h3>The Value You Deliver</h3>In this role you will work directly with clients to help them make investment decisions that are in their best interest. By effectively navigating Fidelity’s planning and guidance tools, presenting and implementing solutions that best meet the client’s needs, you will have a lasting impact on the client’s financial future. Please note this role requires in-person attendance in the assigned Branch location.The base salary range for this position is $56,000 - $72,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Sales

Fidelity Investments

Investment Consultant - Princeton, NJ

<h3>Job Description:</h3>Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you’ll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face of Fidelity in our Investor Centers. Supercharge your early planning and advice career at Fidelity with paid training to help you get your Series 7 &amp; 66 licenses, personalized support, knowledgeable career guides, and celebration of your achievements, while building skills and experiences. During your onboarding experience in this role, you’ll support Fidelity’s customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center. Upon completion of this onboarding experience, you will work in the Investor Center on a daily basis.What to expect…In your first year as a new Financial Services Representatives, your onboarding leader will support you as you navigate our Industry leading training program, working at home and in an Investor Center.<ul><li>Obtain Licenses: Become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 Top Off and Series 66 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time 4 days a week, support from licensing coaches, group and individualized study plans, and review classes. This role requires successful completion of all exams.</li><li>Build and Solidify Skills: You’ll continue to spend four days a week working from home and one day a week in an Investor Center, where you’ll support customers with increasing complexity to develop and hone your skills. You’ll have dedicated time each week to develop new skills and to connect and refuel by networking with colleagues, taking online classes, and more! Once you complete this training journey, you’ll transition to working fully on-site in an Investor Center. Depending on business need, you might spend more time working remotely supporting inbound phone customers before you transition to an Investor Center.</li><li>Discover Success: You’ll gain confidence and develop proficiency serving customers as you join the wealth management development track and will spend time building advanced skills that will further develop your career in planning.</li></ul>Advantages of our career development experience…<ul><li>You are supported. We provide all the training you need to develop the skills needed to service customers and study for your FINRA licensing exams! You don’t need a finance background or college degree to succeed in this role.</li><li>You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience on your way to your first promotion.</li><li>You are growing. From day one you’ll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path.</li><li>You get variety. You’ll have dedicated time to focus on development activities and doing work that goes beyond supporting customer needs, while building the unique skills you’ll need as you prepare to be in the Investor Center each day.</li></ul>The expertise we’re looking for…<ul><li>High energy and enthusiasm with a natural passion for helping people</li><li>Flexibility and self-motivation</li><li>Experience in customer service (phone or in-person) and an ability to thrive face to face with clients in a fast-paced environment</li></ul>The Skills You Bring<ul><li>Eagerness to learn and build a career in financial services</li><li>Ability to deliver an outstanding customer experience</li><li>Superb interpersonal skills, attention to detail and ability to manage multiple tasks at once</li><li>Coachability, collaboration and curiosity will fuel your success</li></ul>Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.Certifications: You will be given paid time and support to obtain SIE – FINRA, Series 07 – FINRA, Series 66 – FINRAThe base salary range for this position is $45,000 - $75,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Customer Service

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