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<h3>Job Description:</h3>The RoleAre you an upbeat leader that thrives while working with teams to design and deliver exceptional products to clients?The FIT organization is seeking a strong program leader to be responsible for leading activities associated with the delivery, readiness and overall execution of FI programs and FI and IWMS projects.The role will require hands-on planning, program management and cross BU collaboration on large-scale, strategic program and projects. This individual will work closely with the executive sponsors, Product Areas and Stakeholders to ensure that the initiative stays on track and delivers value to our customers.The Expertise and Skills You Bring<ul><li>Demonstrated experience collaborating and building positive relationships within a sophisticated agile organization, ideally in financial services.</li><li>Outstanding communication, interpersonal and presentation skills, with specific strengths in communicating with senior leaders.</li><li>Ability to enable and drive synchronization and partnership between squads and program team for clear communication and effective execution.</li><li>Excellent problem-solving skills and the ability to think through problems, assess a variety of factors and recommend solutions.</li><li>Flexibility and the skill to both lead and contribute to workstreams are a must.</li><li>Consistent track record leading sophisticated programs by balancing execution, priorities, dependencies, risk factors, compliance to regulatory and internal controls while meeting client expectations.</li><li>Strong attention to detail as well as effective time management abilities</li><li>Demonstrated self-starter that thrives in an independent environment</li><li>Relevant program management and technology leadership focus is significantly beneficial.</li><li>Demonstrated ability working within a product management, project management team or relevant experience is preferred.</li><li>Assimilate business needs with operational, technical and readiness requirements of a program.</li><li>Drive and enable strategic programs within Fidelity Institutional and across Fidelity within our agile framework.</li><li>Partner with business unit partners, domains, product areas, business owner(s), and technology teams to develop scope and project tasks. Developing realistic, workable iterative plans, identifying dependencies and risks and providing transparency to leadership around progress.</li><li>Provide leadership and oversight associated with balancing customer expectations during iterative development, coordinating customer communications, and implementing effective governance.</li><li>Liaise with legal, risk, compliance, and audit as required.</li><li>Champion standard tools and agile ways of working (e.g., JIRA Align) to run program activities, track dependencies, create qualitative and quantitative executive reporting.</li><li>Liaise with initiative executive sponsors to ensure continued alignment with initiative’s objectives.</li><li>Note: Fidelity will not provide immigration sponsorship for this position.</li></ul>The TeamFidelity Institutional Technology enables business partners to win in their respective marketplaces by designing, building, and maintaining technology platforms and products for Fidelity Institutional (FI). FI offers investment insights, strategies, and solutions, as well as trading and prime brokerage services, to a wide range of wealth management firms, asset managers, and institutional investors.Strategic Enablement partners with strategy, business and technology leaders to construct and complete programs that maximize value for FI and its customers. We believe that the most impactful results happen when professional role expertise and business expertise converge to produce a well-informed business outcome. Mix in a strong sense of community and you have an organization that can deliver software solutions that are flexible to meet the needs in the constantly evolving landscape that we compete in and provide the best customer experience for our clients.<h3>Certifications:</h3><h3>Category:</h3>Program/Project ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Strategic Program Management

<h3>Job Description:</h3>Senior Compliance Advisor, Fidelity Capital Markets<h3>The Role</h3>As a member of the Fidelity Capital Markets (FCM) Compliance team, you will serve as an informed and trusted business partner, promoting a culture of ethical conduct and commitment to compliance. The Senior Compliance Advisor, Fidelity Capital Markets will be responsible for providing a broad range of direct advisory support to a number of trading desks and product areas within FCM. The Senior Compliance Advisor will provide technical and interpretative guidance to FCM personnel. As a compliance associate for FCM, you will build and maintain relationships with business partners, advise on policy matters, and coordinate key compliance activities relevant to FCM.<h3>The Expertise and Skills You Bring </h3><ul><li>Bachelor’s degree with minimum 3-5 years of work experience (MBA or law degree is a plus).</li><li>Background in Compliance in a trading environment and/or relevant experience with a securities regulator.</li><li>Background in Equity sales and trading coverage is a plus.</li><li>Understanding of the capital markets business, securities markets, and equity sales and trading and associated regulations.</li></ul><h3>The Value You Deliver</h3><ul><li>Strong analytical, interpersonal, and problem-solving skills, as well as intellectual curiosity and sharp investigative skills.</li><li>Ability to simultaneously identify, prioritize, and address core regulatory and compliance issues in a fluid trading environment, as well as quickly respond to shifts in priorities.</li><li>Ability to build relationships and collaborate with colleagues and business partners in a fast-paced environment.</li><li>Ability to build trust and negotiate with staff from all levels of the organization.</li><li>Outstanding organizational skills, including managing project work while also contributing individual work.</li><li>Accountability and ownership of issues and initiatives, with an ability to independently exercise sound judgment and see projects through to completion.</li><li>Strong written and oral communication skills. </li><li>High degree of integrity and strong work ethic; orientation toward results.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>Within Fidelity Institutional, FCM provides innovative trading and technology solutions, and execution services across multiple asset classes for institutional investors. The FCM Compliance team provides Compliance advisory support to FCM sales, trading, and product desks. The team develops and maintains written supervisory procedures, compliance policies and other documentation. We implement necessary Compliance structure and changes due to new or amended regulatory requirements applicable to product areas, as well as support the introduction of new products and service initiatives by providing Compliance advice and developing the appropriate Compliance/supervisory infrastructure. We design and deliver targeted training to business personnel and assist regulatory inquiries/exam staff in responding to relevant regulatory matters. By remaining abreast of emerging regulatory issues that may impact Fidelity by analyzing relevant enforcement matters, we help support a culture of Compliance.The base salary range for this position is $85,000-171,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Compliance

Senior Compliance Advisor

<h3>Job Description:</h3>Job DescriptionThe Purpose of Your RoleThe Regional Vice President, Advanced Planning (RVP Advanced Planning) is a member of the leadership team within Fidelity’s Advanced Planning and Leadership Development (APLD) organization and will report to the Head of APLD. The RVP Advanced Planning will help shape the future growth of APLD and provide key insights into strategy development, client engagement and experiences, and efforts to scale the delivery of advanced planning services and solutions to Fidelity Wealth Clients. The RVP Advanced Planning’s primary responsibilities will include:<ul><li>Delivery of Advanced Planning services throughout an assigned region(s), including the advocacy, wholesaling, education and training of complex planning topics and their integration within Fidelity’s planning ecosystem, including planning tools and solutions;</li><li>Demonstrate an ability to become a critically important member of the Wealth Regional Leadership Team (ie: 7 regions and PWM)</li><li>Forge strategic relationships with key leaders and stakeholders in the Investment Advisor Group to align strategy, support plan implementation and drive shared accountability for planning outcomes.</li><li>Lead, coach, and inspire a team of Advanced Planners</li><li>Collaborate with the APLD leadership team to oversee and supervise the delivery of non-discretionary financial planning advice and recommendations to clients. </li></ul>Travel is typically expected between 5% and 20% of time, depending on physical proximity to regional sites and investor centers #ADVANCED PLANNINGThe Expertise and Skills You Bring<ul><li>10+ years in the financial services industry, with success leading client facing teams responsible for delivering and implementing financial planning solutions for High Net Worth and Ultra High-Net-Worth clients</li><li>Proven ability to influence, coach and lead others</li><li>Attract, hire, motivate and lead are critical skills and responsibilities. Assessment of associate skills, placement of resources, compensation decisions, development plan creation are all part of the day-to-day responsibilities.</li><li>Any of the following designations preferred: CFP®, CPA, JD, M.T., LLM in taxation, or CFA</li><li>Demonstrated proficiency with complex financial planning concepts, including retirement and income planning, tax planning, and trust and estate planning</li><li>Strong command of Fidelity’s wealth and brokerage offerings, products, and solutions</li><li>Commitment to Fidelity’s Leadership Principles</li><li>FINRA Series 7,66, 9 and 10 (obtained within 90-days of employment)</li></ul>The TeamThe Advanced Planning and Leadership Development team collaborates with Fidelity’s advisors provide a comprehensive financial planning experience that is tailored to each client’s unique financial goals and family dynamics. At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.comThe base salary range for this position is $150,000 - $165,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 09 - FINRA, Series 10 - FINRA, Series 66 - FINRA<h3>Category:</h3>Relationship Management

Regional Vice President, Advanced Planning- Mid Atlantic

<h3>Job Description:</h3>Vice President, Planning &amp; Engagement The RoleThe Vice President of Planning &amp; Engagement partners with Fidelity’s largest Strategic Plan Sponsors to develop and implement advice/guidance programs to improve engagement with their participants. This highly transparent and strategic role works across the Workplace and Personal Investing businesses and supports a wide array of solutions we can deliver to plan participants.As part of the overall client service team for a book of clients, you will consult with your clients, the Plan Sponsors, on how best to position Fidelity’s participant engagement solutions to their participants. You will build and implement strategies crafted to engage participants with the right solution, at the right time and through the right channel. And you will support Personalized Planning &amp; Advice, our premium advice solution for plan participants. The trust you help build with your clients will position Fidelity as a strategic partner who they actively promote to their employees.The VP of Planning &amp; Engagement drives planning &amp; advice engagements participants, helping them improve their overall Financial Wellness and opening the door to lifetime relationships.The Expertise and Skills You Bring <ul><li>Highly effective networker and relationship builder</li><li>Ability to anticipate client needs and concerns, and proactively propose solutions client needs and concerns, and proactively propose solutions</li><li>Tenacious problem solver and strong project manager</li><li>Ability to analyze sophisticated data and present findings in a clear and compelling way</li><li>Bachelor's degree, MBA preferred</li><li>10+ years in Financial Services, with solid understanding of the retirement industry</li><li>Experience building productive client relationships in a client management or sales role</li><li>FINRA Series 7 &amp; 63 required</li></ul>The TeamThe team is focused on developing a strong understanding of our clients’ priorities regarding the planning needs of their participants. We bring to life how Fidelity’s planning and advice capabilities can help their participants meet their financial goals. We lead consultative discussions to develop strategies to build awareness and drive utilization of Fidelity’s key solutions: Financial Wellness, Personalized Planning &amp; Advice, Planning &amp; Advice, Stock Plan Services, Executive Services and our Retail offering.Internally, we optimally educate and influence key WI and PI business partners to ensure the best positioning of Fidelity’s planning and advice capabilities. We strive to effectively represent the voice of the Plan Sponsor and participant to drive the product roadmap and long-term business strategy of Fidelity’s Financial Wellness and planning &amp; advice offerings.Success in the role is based on driving increased usage of Fidelity’s Financial Wellness and planning &amp; advice capabilities while improving Plan Sponsor engagement, happiness, and retention. Critical to finding success will be your ability to build positive relationships with your clients and Fidelity’s Managing Directors.The base salary range for this position is $118,000-226,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Client Service

Vice President, Planning & Engagement

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard Law School?Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger. Job Description The Harvard Library Innovation Lab (LIL) seeks a User Support Coordinator to help us build tools and communities for open knowledge. Located at the Harvard Law Library, LIL is a fun and collaborative lab with a broad mission focused on re-envisioning how knowledge is created, preserved, and accessed. Please visit our website at <a href="https://lil.law.harvard.edu/" target="_blank">https://lil.law.harvard.edu/</a> to get a sense of our current projects and activities.&nbsp;&nbsp;LIL’s projects can range from large to small and can bring immediate benefit or prototype the future. Passion and creativity is required, as well as the ability to work collaboratively on long-term and short-term projects with a great team.&nbsp;&nbsp;Our work is open-source and openly available, with an eye to broad public interest impact. All of our team members participate in choosing and pursuing our research direction, and we welcome applicants with a strong sense of how they seek to make an impact through our work.&nbsp;&nbsp;As a User Support Coordinator, you will:&nbsp;<ul><li>Provide support via email, zoom, and in person to users of the Lab’s software.&nbsp;</li><li>Create educational materials and documentation for users of the Lab’s software.</li><li>Serve as main point of contact for user questions and troubleshoot problems.&nbsp;</li><li>Triage incoming email to the general inquiry inbox and assign to relevant team members.&nbsp;&nbsp;</li><li>Discuss patron needs with users and represent those needs in team meetings, helping us to form product strategy.&nbsp;&nbsp;</li><li>Learn in-depth features of our tools in order to teach them to others.&nbsp;&nbsp;</li><li>Prepare high-quality bug reports for software developers.&nbsp;&nbsp;</li><li>Participate in user outreach and community development for LIL projects; including social media, blog posts, promoting platforms to potential partners; coordinating symposiums or workshops.&nbsp;</li><li>Perform other duties as assigned.&nbsp;</li></ul> Qualifications Basic QualificationsMinimum of 3 years of relevant experience with a combination of customer service and technology.&nbsp;&nbsp;&nbsp;Additional Qualifications and SkillsWe are looking for people who have:&nbsp;<ul><li>Experience supporting users of technology platforms including academic technology.</li><li>Commitment to customer service.</li><li>Well-developed oral and written communication, and interpersonal skills.</li><li>Comfort working across multiple projects.</li><li>Ability to work collaboratively in a team environment.</li></ul> Additional Information Appointment End Date:&nbsp;This is a one-year term appointment with potential for renewal, subject to funding and departmental need.&nbsp;Standard Hours/Schedule: 35 hours per week; Full-time, M-F.Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening: IdentityOther Information: This position is open to either remote applicants, or in-person applicants with a hybrid schedule. Remote work is permitted for applicants living more than 50 miles from Harvard campus, based on business needs and manager approval. All remote work must be performed within a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT and WA).&nbsp;Travel may be required for this position as needed, including for quarterly on-site meetings, conferences, and events.&nbsp;&nbsp;All offers are made by HLS Human Resources.#LI-MH1Work Format DetailsThis position has been determined by school or unit leaders that the duties and responsibilities can effectively be performed fully remotely at a non-Harvard location. Employees in fully remote positions must work all scheduled hours in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. At the discretion of the department, fully remote employees may occasionally be required on site at a Harvard location. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

User Support Coordinator

<h3>Job Description:</h3>*Remote position located in IL, KY, OH, MO, MN, TX*As one of our Managing Directors in our Stock Plan Services business, you will play a key central role for the satisfaction and growth of our clients in this important growth business! Fidelity Stock Plan Services &amp; Non-Qual (SPSNQ) is Fidelity’s equity compensation administration services business, which is a 650+ person, vertically integrated in the Workplace Investing (WI) division. Fidelity’s SPSNQ business manages relationships with 750+ clients and 2.7+M participants in 198 countries, including 150 S&amp;P 500 companies, providing administrative support services for these clients and individual support and guidance to plan participants. The Role In this role you will develop positive relationships with Equity Compensation clients and build internal working relationships with Fidelity personnel in support of service delivery! The Managing Director (MD) has overall accountability for the relationship of a book of institutional equity compensation plan clients. Passionate about cultivating relationships with the key decision makers, guiding the service teams towards high client satisfaction, driving operational effectiveness and plan profitability, growing client relationships through value-driven cross selling initiatives, and strategically positioning Fidelity's products and services in its Personal and Workplace Investing offerings. Effectiveness in the role requires executive presence, understanding in benefits, executive and equity compensation, and financial services acumen. Focus areas include client retention and loyalty, relationship risk mitigation strategies, revenue growth, and product and services adoption. The Expertise and Skills You Bring<ul><li>College degree preferred or equivalent work-related experience. </li><li>Ability to acquire Series 7 &amp; 63/65 within the first three months of employment. </li><li>Bring 10+ years of Relationship Management or Client Service experience; preferably within Equity Compensation/Retirement/401K industry. </li><li>Transparent and credible presence in the Equity Compensation industry. Certified Equity Professional designation is helpful. </li><li>Provide a strategic perspective on comprehensive employee benefit solutions for large corporations, along with well-developed communication, project management, consulting, and leadership skills. Focused on understanding and responding to client needs and assume a consultative role to acquire a clear understanding of the business need and the client’s perception of relevant issues. Accountable for retention, loyalty, satisfaction, and relationship growth of client book of business. </li><li>Ability to successfully work in a matrix management environment with the ability to build credibility internally and externally at all levels within an organization. </li><li>Develop and maintain strong client relationships across multiple client constituencies including HR, Total Rewards, Compensation, Treasury, Legal, and Procurement. Ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions. </li><li>Provide focused leadership, motivation, and support for client service team members to retain clients and deliver consistency and alignment in execution of client objectives and Fidelity priorities. </li><li>Possessing a true dedication to customer satisfaction, has an outstanding sense of urgency, and views change as an integral component of corporate success. </li><li>Organization and time-management skills and attention to detail. Ability to manage multiple, sometimes conflicting priorities, balancing the needs of the client and the organization. </li><li>Shown problem-solving skills. </li><li>Effective presentation skills, influence, and negotiation skills. </li><li>High emotional intelligence and interest in other human beings </li><li>Desire to roll your sleeves up and work with and for your teammates – Servant Leadership </li><li>Self-awareness and shown history of self-improvement </li><li>Analytical and critical thinking skills </li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The Value You Deliver <ul><li>Supervising client satisfaction and facilitates the timely resolution of client issues to the satisfaction of the client. </li><li>Leading client profitability through periodic evaluations of key revenue and expense metrics, and strategically works to implement proactive steps towards achieving the desired results. </li><li>Developing a strategy and negotiates contract renewals either proactively or through formal rebid activities, including strong collaboration with other business partners across Fidelity. </li><li>Working with business partners, including the local branches, Executive Services, and telephone teams to develop programs to increase households and conversions, and to facilitate continued advanced education and communication for participants and clients. </li><li>Providing each client with a formal plan review, addressing client needs and opportunities for enhanced service, consistent with agreed upon time frames with the client </li><li>Procuring a detailed, shown understanding of all types of equity compensation plans and works consultatively with clients to assist them towards industry leading practices environment. </li><li>Supporting client needs to facilitate corporate actions including mergers, acquisitions, splits, divestitures, spin-offs and other similar major corporate activities. </li></ul>The base salary range for this position is $120,000 - $200,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Relationship Management

Vice President, Managing Director - Stock Plan Services

<h3>Job Description:</h3>Client Service ManagerNote: Fidelity is not providing immigration sponsorship for this positionThe RoleFidelity Private Shares is looking for an energetic, engaging individual to join our client services team as a Client Service Manager. In this role, you will deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills. The primary responsibility of this role is supporting users of the Fidelity Private Shares (FPS) platform—through inbound support tickets, our self-help library, and other educational materials. Primary responsibilities include:<ul><li>Engage with customers to resolve issues that come through as support tickets to our team</li><li>Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems</li><li>Craft well written, tailored communications to help customers resolve their issues</li><li>Serve as a trusted advisor with an open, caring and approachable style of working</li><li>Manage multiple competing priorities to achieve results for every customer</li><li>Collaborate with cross-functional teams to identify and implement product and process improvements that enhance the client experience.</li><li>Meet Key Metrics – Achieve KPIs focused on time to respond, number of touches, CSAT, etc.</li></ul>The Expertise and Skills You Bring<ul><li>Candidates should have 3-5 years of experience supporting customers in a B2B SaaS company. No legal or technical experience is required, although familiarity with the subject matter or equity management platforms is preferred.</li><li>Excellent verbal and written communication skills and comfort with client communication is essential</li><li>Passionate about creative problem solving for customers and end users</li><li>Self-motivated, eager to learn and thrive in a collaborative environment</li><li>Customer obsessed and passionate about providing the best support to customers who are scaling their businesses </li><li>Familiarity with Zendesk, Hubspot Service Hub or a similar ticket tracking product.</li></ul>The TeamFidelity is a leader in the equity administration space. We enable builders and operators from start-ups to fortune 500 companies to seamlessly manage their equity and empower their workforce through Fidelity’s robust financial wellness offerings. Our client services team is known among our competitors for providing exceptional customer service. We are a small, collaborative team who thrive on teamwork, open communication, positivity, and going above and beyond in service of our customers.The base salary range for this position is $66,000-125,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Client Service

Client Service Manager

Job Description:ABOUT THE POSITIONThe Chicago School is hiring an Academic Coordinator as part of the Academic Operations team of the Illinois College of Osteopathic Medicine (IllinoisCOM).&nbsp; Reporting to the Director of Academic Operations, the Academic Coordinatorwill collaborate closely with faculty, administrators, and COM stakeholders tobuild and administerassessments.This position is in-person at The Chicago Campus with limited opportunities for remote work. The anticipated hire date for this position is January 1, 2026.&nbsp;ABOUT THE UNIVERSITYThe Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for over 40 years.  As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.  The University is building IllinoisCOM, anticipated to open for its first class of students in summer 2026 with a Mission to train exceptional physicians to leverage the interconnection of physical and mental health to provide compassionate, patient-centered care of the highest quality.  PRINCIPAL DUTIES:Academic Support<ul><li>Assistfaculty with preparation and posting of course materials</li></ul><ul><li>Coordinate course activities through tracking of deadlines, scheduling of rooms, assignment of students, and faculty support</li></ul><ul><li>Assistin tracking attendance records for students to ensure they are meeting course requirements</li></ul><ul><li>Coordinate pre/post course and department/program/committee meetings as assigned to include agenda preparation and ensuring action items are met</li></ul><ul><li>Support the integration of Canvas, Acuity and other platforms used in the curriculum.</li></ul><ul><li>Provide support for the faculty and Course directors within Canvas, ensuring all materials are uploaded correctly and in a timely manner.</li></ul>Assessment&nbsp;Support<ul><li>Support faculty in developing high-quality exam items aligned with learningobjectivesand standardsasdeterminedby national licensure exams</li></ul><ul><li>Coordinate the construction, review, and finalization of exams with course directors</li></ul><ul><li>Manage the logistical details for both in-person and online assessments, ensuring a smooth testing process for students</li></ul><ul><li>Implement best practices in assessment security and integrity</li></ul><ul><li>Coordinate efforts tomaintainasecure item bank withappropriate metadataand performance statistics</li></ul><ul><li>As part of the COM OperationsTeam, supportthe schedulingand make-upsof assessments&nbsp;</li></ul>StudentAcademicSuccess&nbsp;<ul><li>Facilitate data collection and reporting to support early intervention systems and student self-evaluation</li></ul><ul><li>Generateoutcomesreports to informthedevelopment ofacademic developmentplans</li></ul><ul><li>Provide support duringCOMfaculty training&nbsp;</li></ul><ul><li>Effectively communicateassessment results and performance trends tofaculty</li></ul><ul><li>As assigned,monitorprogress of students in remediation programs through targeted assessments</li></ul>BASIC QUALIFICATIONS<ul><li>Abachelor'sdegree or equivalent experience in asimilarsupport role in education,healthor a related discipline</li></ul><ul><li>Strong data analysis and interpretation skills</li></ul><ul><li>Excellent written and oral communication skills</li></ul><ul><li>Ability to work effectively with faculty on assessment development</li></ul><ul><li>Ability to communicate with faculty and staff of all levels.</li></ul>IDEALQUALIFICATIONS<ul><li>Experience developing and administering examinations in higher education</li></ul><ul><li>Experience in medical education assessment or health professions testing</li></ul><ul><li>Familiarity with COCA accreditation standards related to student assessment</li></ul><ul><li>Experience with exam software platforms andother related question banks</li></ul><ul><li>Experience with secure testing procedures and exam integrity protocols</li></ul><ul><li>Understanding of competency-based assessment in medical education</li></ul>POSITION DETAILS <ul><li>This opportunity is budgeted at $23.08 - 28.21 hourly (equivalent to $45,000 - $55,000 annually) base compensation. Additional compensation factors may impact total compensation.&nbsp;</li></ul><ul><li>Candidates must be authorized to work in the United States.</li></ul>Compensation &amp; BenefitsThis opportunity is budgeted at $23.08 - 28.21 hourly base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.thechicagoschool.edu/career-opportunities/" target="_blank">https://www.thechicagoschool.edu/career-opportunities/</a>The Chicago School is an Equal Opportunity Employer.Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

The Chicago School of Professional Psychology

Academic Coordinator - IllinoisCOM

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.As part of BMS global supply chain management, the Cell Therapy Product Data Management (CT PDM) team works to establish and manage those processes and procedures which identify, integrate, and align key product data across all cell therapy sites and systems in support of commercial and clinical GNSP operations.&nbsp;The Senior Specialist, Supply Chain Product Data Management will identify data owners and engage, define, coordinate, and document key data management processes, along with respective roles and responsibilities, for the coordination of data entry, reporting, and exception handling in IBP planning systems and the ERP landscape.This position will implement data governance standards and principles working across data stewards in acquisition, alignment, sequencing, and timely entry of key data elements to harmonize data management activities in a multi-system, multi-site, cross-functional, collaborative environment.To accomplish this, the position will:<ul><li>Define basic work flows for proper alignment and sequenced entry of master data as needed.</li><li>Develop and refine global PDM processes leveraging available tools and system functionality.</li><li>Ensure overall data accuracy, input, and readiness in a timely manner.</li><li>Engage and maintain cross functional support of the process to ensure data integrity and alignment.</li><li>Responsibilities will include, but are not limited to, the following:</li><li>Direct support of the product data configuration process which ensures accurate translations of demand to cell therapy supply.</li><li>Ensures quality of master data in ERP and Planning systems.</li><li>Develop and document processes with other functional data owners to support ongoing maintenance and data integrity.</li><li>Provide end user training for Supply Chain Planning System users as needed.</li><li>Partner with BPM and IT for enhanced solutions, functionality, and data management capabilities in response to business and program requirements.</li><li>Define and implement service level agreements and performance targets concept for key applications and services.</li><li>Coordinate cross-site integration of master data inputs, procedures, and governance polices in boundary systems.</li><li>Provide visibility on delivered service levels to all key stakeholders.</li><li>Ensure compliance to internal and external requirements, regulations, local and global procedures.</li><li>Onboard, train, mentor new staff and help develop Product Data Management group.</li><li>Skills/Knowledge Preferred:</li><li>Minimum bachelor’s degree with a background in Supply Chain Management, Business, or Engineering.&nbsp; </li><li>2 to 4 years prior experience in master data management role interacting with materials management, manufacturing operations, demand planning, supply planning, quality, supplier QA, finance, and regulatory organizations.</li><li>Strong process development background and data savvy.</li><li>Strong interpersonal and outstanding communication skills.</li><li>Strong attention to detail.</li><li>Hands-on team leader and team player willing to work in an environment where individual initiative, accountability, and professional maturity are required.</li><li>Strong project management experience.</li><li>Advanced time management and organization skills with ability to reprioritize with business needs.</li><li>Strong PC experience, Microsoft Office Suite experience required including; Excel; Outlook; PowerPoint. </li><li>Oracle EBS / Advance Supply Chain Planning or IBP/SAP experience preferred.</li></ul>If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Bothell - WA - US: $80,410 - $97,438&amp;#xa;Devens - MA - US: $78,220 - $94,781&amp;#xa;Madison - Giralda - NJ - US: $73,100 - $88,580&amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.Supporting People with DisabilitiesBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.Candidate RightsBMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Data ProtectionWe will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at <a href="https://careers.bms.com/fraud-protection" target="_blank">https://careers.bms.com/fraud-protection</a>.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Senior Specialist, Product Data Management

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers.Qualifications: • Bachelor’s degree (BA/BS) or an equivalent combination of education and experience • Minimum of two (2) years’ experience in volunteer coordination, preferably in a health care setting • One (1) year supervisory experience strongly preferred • Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources • Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence • Strength in attention to detail and organizational skills • Program development and implementation skills • Must be able to interact successfully with clients, families and other agencies to present a positive and professional image • Bi-lingual preferred • Previous experience in health care and/or social services setting preferred • Excellent telephone and computer skills • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Ability to travel in community • Ability to take initiative and work independently Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs. • Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Complies with Company policies, procedures and standard practices. • Observes the Company's health, safety and security practices. • Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Uses resources in a fiscally responsible manner. • Promotes the Company through participation in community and professional organizations. • Participates proactively in improving performance at the organizational, departmental and individual levels. • Improves own professional knowledge and skill level. • Advances electronic media skills. • Supports Company research and educational activities. • Shares expertise with co-workers both formally and informally. • Participates in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Meets standards of practice of the Volunteer Services Department. • Recruits volunteers through community networking activities and marketing efforts. • Screens potential volunteers through intake calls and interviews, and in training. • Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles. • Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. • Participates in volunteer-related special events, committees and task force groups. • Maintains records of volunteers, ensuring that all file requirements are met and kept current. • Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG). • Performs other duties as assigned.Compensation Pay Range: $17.89 - $25.76This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

879 Project Management / Professional Services Jobs