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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Company seeks Senior Managers, Risk Management to design and execute business strategies and risk management solutions, leveraging bureau commercial or consumer data. Drive the analysis of and analyze structured and unstructured data and translate data using statistical, financial, machine learning, or business intelligence techniques. Partner with technology and other groups on integration and implementation of risk management policies and business strategies. Identify and evaluate new data sources (regulated and non-regulated) that could add incremental profitability to American Express’sproducts/services. Promote the usage of industry and internal best practices and incorporate regulatory feedback as needed to drive continuous improvement in risk management methodologies and documentation.Position requires a Bachelor’s degree or equivalent in Finance, Statistics, Mathematics, Econometrics, Business Administration, Operations Research, Engineering, Computer Science, or a related field, and 5 years of experience with data analysis. In the alternative, employer will accept two years of experience in lieu of a Bachelor’s degree in Finance, Statistics, Mathematics, Econometrics, Business Administration, Operations Research, Engineering, Computer Science, or a related field, and 5 years of experience with data analysis. Experience also must include 2 years of experience with each of the following: statistical modeling techniques, A/B testing, data mining, and segmentation; analysis of large datasets and data visualization; qualitative data analysis; translating complex analyses for technical and non-technical audiences; working with technical, analytical, business, and non-technical teams; and data cleaning and manipulation, MS Excel for data reporting and modeling, and R. Telecommuting is available up to 2 days per week. Any suitable combination of education, training, or experience is acceptable.Job Location: New York, NY&nbsp;Salary Range: $147,881.00 to $174,750.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

American Express

Senior Managers, Risk Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Security Incident Response Engineering (SIRE) team sits at the heart of protecting the enterprise, blending deep technical expertise with fast-paced, real-world problem solving. This team designs, engineers, and operates the tools and platforms that detect, investigate, and respond to security incidents across the environment—working hands-on with leading endpoint, network, and threat intelligence technologies. From driving modernization initiatives and rolling out next-generation security capabilities, to partnering closely with cybersecurity operations, network security, and infrastructure teams, &nbsp;SIRE plays a critical role in reducing risk and strengthening resilience at scale. Team members have the opportunity to influence strategy, own complex security challenges end-to-end, and see the direct impact of their work every day, making this an exciting environment for individuals who want to support the front lines of cybersecurity while continuously learning and innovating.How will you make an impact in this role?The Tech Project Management role within the Security Incident Response Engineering team is responsible for planning, coordinating, and delivering security initiatives that support enterprise risk reduction and secure technology adoption. This role partners closely with security engineering, security operations, infrastructure, and application teams to ensure security projects are executed on time, within scope, and aligned to lab standards.The Tech Project Management role within the Security Incident Response Engineering team is responsible for planning, coordinating, and delivering security initiatives that support enterprise risk reduction and secure technology adoption. This role partners closely with security engineering, security operations, cloud, infrastructure, and application teams to ensure security projects are executed on time, within scope, and aligned to Information Security standards.Responsibilities:Project Management &amp; Delivery<ul><li>Develops project plans and ensures that the scope and approach are fully understood by all stakeholders</li><li>Identifies and tracks key project achievements</li><li>Monitors risks and impediments to project delivery in collaboration with cross-functional teams and escalates issues as necessary</li><li>Facilitates technical discussions related to architectural approach and system design, documenting solutions</li><li>Creates and analyzes relevant portfolio and team-level metrics to provide insights into delivery and execution</li><li>Supports product and engineering teams in building implementation roadmaps and manage dependencies cross-functionally</li><li>Consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery</li><li>Identifies opportunities for improvements to the delivery process and supports teams in redesigning process flows, ensuring documentation best practices are followed</li></ul>Audit &amp; Compliance<ul><li>Support senior team members by organizing evidence collection, tracking requests from internal and external auditors, maintaining audit schedules, and ensuring deliverables are completed accurately and on time.</li><li>Help monitor audit findings, control gaps, and remediation action items by maintaining logs, following up with control owners, and providing status updates to ensure timely closure and continuous improvement.</li><li>Act as a liaison between various teams to gather inputs, clarify compliance requirements, and support consistent execution of audit and compliance-related tasks across the organization.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in Business, Technology, or related areas; or equivalent experience</li><li>5 years of experience in project management, program coordination, or delivery roles</li><li>Hands-on experience supporting information security, technology risk, cloud, or infrastructure initiatives</li><li>Working knowledge of core information security concepts (e.g., governance, risk, controls, cloud security fundamentals)</li><li>Strong organizational skills with the ability to manage multiple workstreams simultaneously</li><li>Excellent written and verbal communication skills, with the ability to translate technical updates into clear status reporting</li></ul>Preferred Qualifications:<ul><li>Strong communication and organizational skills.</li><li>Proven ability to solve problems and plan long-term projects.</li><li>Experience in creating engaging and informative presentations.</li><li>Ability to collaborate effectively with diverse stakeholders.</li><li>Proven track record of managing multiple priorities and meeting deadlines.</li><li>Ability to work independently and influence without direct authority.</li><li>Commitment to fostering an inclusive team culture.</li><li>PMP or related certification is a plus.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Tech Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Member of Data Center Infrastructure (DCI) organization, reporting to a Manager or Director. Works closely with DCI teams, Customers and Partners to ensure quality standards and well architected delivery solutions.Key Responsibilities<ul><li>Functions as a central point of contact for particular platforms/service capabilities in Data Center Infrastructure.</li><li>Leads the planning, execution, and delivery of complex technology projects, ensuring alignment with project goals and objectives</li><li>Develops and manages comprehensive project plans, including timelines, milestones, and resource allocation</li><li>Provides recommendations in solution design discussions on complex APIs and/or application integrations</li><li>Iterates on existing solutions to provide cost-conscious solutions over time</li><li>Fosters strong relationships with internal customers, project teams, and other partners to ensure clear communication and alignment</li><li>Facilitates regular meetings and status updates to keep all parties informed of project progress and any potential issues</li><li>Applies industry-standard project management methodologies to ensure efficient and effective project delivery</li><li>Monitors project scope, budget, and timelines to ensure projects are delivered within agreed parameters, proactively identifying and addressing any deviations from the project plan, implementing corrective actions as needed</li><li>Ensures that all project deliverables meet or exceed quality standards and expectations, conducting regular quality reviews and implementing necessary improvements to maintain high standards throughout the project</li><li>Identifies potential risks and develops mitigation strategies to minimize their impact on project delivery, monitoring and reporting on risk status, ensuring timely resolution of any issues that arise</li><li>Analyzes, scrubs, and supports data migration from current sources to future systems/platforms.</li><li>Supports software testing when engineering teams deliver new features and fixes.</li><li>Undertakes quality assessments by performing/supporting quality rating activities on key changes and ensures resolution of defects.Implements Change Requests that arises during project implementation phase</li><li>Provides regular updates to project leadership and stakeholders on project status, risks, and issues, and conducting Pre-Program Increment (PI) planning meetings by preparing materials and documenting outcomes</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li><li>Crafts and enhances documentation of standardized procedures, workflow, architecture, design, deployments, and other components of a project.</li><li>Analyzes and manages reporting, using software to generate metrics, data discovery applications, dashboards, and scorecards, validating and/or modeling data so reporting is reflective of actuals.</li></ul>Minimum Qualifications<ul><li>Minimum of 5+ years of demonstrated experience in a Tier III/IV data center service delivery environmentsupporting and partnering with teams who work with IT service delivery as well as electrical / plant operations.&nbsp;</li><li>Core knowledge of critical space, facilities operations, and IT Service delivery in mission critical data center physical environments&nbsp;</li><li>Experience with infrastructure planning / implementation, critical asset life cycle management, IT Service Management, event response, audit/compliance, and other core business processes critical to a data center environment.</li><li>Demonstrated talent supporting implementations and/or use of infrastructure systems and platforms such as DCIM, Mission Critical IT platforms and integrations with building management systems.</li><li>Advanced Microsoft Office Suite skills.</li><li>Bachelor’s Degree in relevant field or equivalent experience.Preferred Qualifications</li><li>Solid grasp of the core functions that span a Data Center Infrastructure Service Delivery organization</li><li>Relevant certifications and/or experience with Agile/SAFe/Lean methodologies, ITIL, SDLC or DCIM</li><li>Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms</li><li>Ability to successfully communicate with proficiency across streams and channels of business units and infrastructure teams at all levels.</li><li>Sets and maintains high standards for self and others modeling outcomes driven behaviors.</li><li>Demonstrable ability to influence toward core outcomes without direct responsibility/authority</li><li>Knows when to advance decisions to Leadership and when to make on-the-spot decisions.</li><li>Demonstrable time management skill and ability to progress work in parallel</li><li>Does not shy away from challenging goals and persists until commitments are met.</li><li>Acts on own initiative without being prompted.</li><li>Experience working with culturally diverse and/or geographically distributed teams</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Sr Assoc-Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role Descriptions:The Enterprise Data Office (EDO) is part of the Technology organization and sets the enterprise strategy for and delivery of critical data-related initiatives required to accelerate the ongoing digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Sr. Manager of Data Governance &amp; Management.This role will support the identification, design, development, implementation, and management of robust data controls across the enterprise.Reporting to the Director, Data Governance &amp; Management, this critical role will be instrumental in strengthening our data governance framework and mitigating key data risks within a complex and highly regulated financial services environment.This role will collaborate closely with business units, technology teams, and risk management functions to ensure the integrity, accuracy, and security of our valuable data assets.Primary Responsibilities:<ul><li>Support the Director in the execution of the enterprise data control strategy by leading the identification and remediation of data control gaps across critical data domains.</li><li>Support the development and refinement of embedded data risk assessments by collaborating with the Data Policy and Standards team to interpret enterprise data management requirements.</li><li>Partner with business units, technology teams, Business Unit data offices, data stewards, and compliance stakeholders to understand data flows, identify data risk, and define control implementation strategies.</li><li>Assist in maintaining the Data Risk Pillar’s integration into key governance processes by tailoring assessment tools and control requirements to business needs.</li><li>Identify and assess candidate certified systems (SOO, SOR, ADS) for CDEs based on definitions, guiding principles, and standards of care.&nbsp;</li><li>Leading the communication of requirements to product/platform teams and driving the implementation, enforcement of EDO policy and data management standards across systems.</li><li>Collaborate with Business Unit data offices and business unit teams to identify, assess, and document data risks.</li><li>Support the Director in conducting credible challenge of risk assessment results and tracking the effectiveness of implemented data controls.</li><li>Monitor industry trends, regulatory expectations, and internal risk appetite to support the continuous improvement of embedded data control practices.</li><li>Work closely with the product and tech teams to define requirements for automated control monitoring, dashboards, and reporting solutions.</li></ul>Qualifications:Minimum Qualifications:<ul><li>Bachelor's degree in information technology, Data Management, Risk, Business Administration, or related field.</li><li>5+ years of experience in data governance, data risk, internal controls, or audit in the financial services or highly regulated industry.</li><li>Experience in Data Architecture, Master Data Management, authoritative data sourcing strategies, or major data transformation initiatives focusing on advancing curated, high quality enterprise data sets.</li><li>Solid understanding of Data Management and Data Governance concepts with the ability to be an advocate for architecture that supports Amex’s governance/management of data.</li><li>Demonstrated experience designing and implementing data controls.</li><li>Working knowledge of financial services regulations and data compliance requirements (e.g., BCBS 239, CCAR, GDPR).</li></ul>Preferred Qualifications:<ul><li>Strong analytical, problem-solving, and documentation skills.</li><li>Effective verbal and written communication with the ability to present data and control findings to non-technical stakeholders.</li><li>Familiarity with data governance tools and technologies (e.g., Collibra, Manta).</li><li>Experience working with data reporting and visualization tools (e.g., Tableau, Power BI).</li><li>Professional certifications such as CISA, CRISC, CDMP, or equivalent are a plus.</li><li>Ability to manage multiple workstreams and meet deadlines in a dynamic, matrixed environment.</li><li>Ability to work and communicate with both business and technical teams at various levels.</li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity.</li><li>High degree of organization, individual initiative and personal accountability and resiliency.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Digital Labs is a high impact group within American Express with a mission to build on Amex’s legacy of reinvention to lead innovation in FinTech and create products that make a difference in our customers’ lives. Our team focuses on crafting leading digital payment solutions, using our world-class servicing network and lifestyle assets to deliver outstanding digital experiences, and thinking entrepreneurially about emerging technologies to help drive new opportunities for American Express.As a product manager in the team, you will work with colleagues in the U.S and U.K in shaping how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that the recommendation engine meets our business goals and provides an optimal customer experience across multiple products, while working closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements.This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Decision Science, Ventures, as well as Labs Business Development &amp; Product Enablement teams.How will you make an impact in this role?<ul><li>Proficient understanding of artificial intelligence and machine learning concepts, with hands-on experience in applying these technologies to product development.</li><li>Demonstrated track record of successfully implementing personalization strategies in digital products or services, utilizing AI-driven algorithms to enhance user experience and engagement.</li><li>Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations.</li><li>Experience working cross-functionally with engineering, data science, and business teams to translate business objectives into technical requirements for AI-powered features.</li><li>Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders and collaborate effectively in a fast-paced, agile environment.</li></ul>Minimum Qualifications:<ul><li>Experience working as a senior product manager (or equivalent) with team leadership responsibilities in a forward-thinking, fast paced team environment</li><li>Experience in product development using Agile principles in partnership with engineering teams</li><li>Experience in using traditional AI/ML models to drive a new product/solution in the product development lifecycle</li><li>Proven ability to track and successfully complete complex programs/projects on time, while keeping all stakeholder groups informed and satisfied</li><li>Passionate and highly experienced about emerging technology and AI – able to succinctly describe the latest trends and provide thought leadership on their relevance to American Express</li><li>Experience of using a structured approach to innovate new products that successfully meet the needs of the identified target audience.</li><li>Experience with data and analytics to drive decision making and product improvement</li><li>Ability to communicate effectively at all levels, including concise verbal and written executive-level communications</li><li>Demonstrated ability to work in a highly collaborative environment with heavy emphasis on partnership</li><li>Demonstrate leadership and organizational skills</li><li>Evidence of managing a creative, innovative set of AI products and teams focused on the delivery of strategic priorities.</li><li>Basic statistics skills acquired through academic study (i.e. math, computer science, engineering, economics, physics) or comparable work experience.</li></ul>Preferred Qualifications:<ul><li>Experience with building recommender models</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our organization:The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the RoleAs a key member of the Debit Product Management team, you will support the development, delivery, and ongoing management of American Express’s U.S. Debit acquiring capabilities. You will work closely with business and technology partners to ensure that new Debit products and features are clearly defined, well-documented, and effectively implemented to meet customer, partner, and business needs.This role suits an analytically minded individual who enjoys bridging business and technology — transforming complex technical concepts and requirements into clear documentation, processes, and partner-ready materials. You will help ensure smooth delivery across multiple teams and play a hands-on role in bringing innovative Debit products to market.Key Responsibilities<ul><li>Documentation &amp; Flows: Create and maintain detailed documentation, process flows, and integration guides to support product delivery and partner readiness.</li><li>Requirements Definition: Translate business requirements into clear, structured documentation for technology and partner teams.</li><li>Product Delivery Support: Assist in the execution of the Debit acquiring product roadmap by tracking milestones, dependencies, and delivery status across business and technology workstreams.</li><li>Data &amp; Process Analysis: Analyze data, transaction flows, and process maps to identify gaps, dependencies, and opportunities for improvement.</li><li>Partner Integration Support: Collaborate with acquiring and network partners to support solution design, testing coordination, and launch readiness.</li><li>Operational Support: Help maintain governance tools, reporting dashboards, and control documentation to ensure sustainable product delivery.</li><li>Cross-Functional Collaboration: Coordinate with internal teams across Network, Risk, Operations, and Technology to ensure alignment on priorities and timelines.</li><li>Continuous Improvement: Proactively identify opportunities to enhance documentation quality, technical understanding, and process efficiency.</li></ul>Minimum Qualifications<ul><li>1–3 years of experience in payments, product management, or a technical business analysis role (internship or equivalent experience accepted).</li><li>Strong technical and analytical skills, with the ability to create clear and accurate process maps, data flow diagrams, and documentation.</li><li>Familiarity with U.S. Debit, payments, or acquiring infrastructure is a plus.</li><li>Excellent organizational and project coordination skills, with strong attention to detail.</li><li>Strong communication skills, with the ability to work collaboratively across business and technical teams.</li><li>Comfortable working in a fast-paced environment and managing multiple deliverables simultaneously.</li><li>Bachelor’s degree in Business, Finance, Information Systems, Engineering, or a related field (or equivalent experience).</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.<h4>Join Team Amex and let's lead the way together.</h4>American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.<h4>&nbsp;How will you make an impact in this role?</h4>Our Corporate Digital Acquisitions team is leading a critical transformation within Global Commercial Services (GCS), creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical.As a Manager, Digital Product Development, you will play a key role in building a best-in-class digital ecosystem that transforms how our commercial customers engage with American Express. You’ll help design and deliver intuitive digital experiences that give businesses actionable spend insights, enhance core digital capabilities across key customer journeys.&nbsp;Your role will translate strategy into execution - simplifying complexity, driving delivery across cross-functional teams, and delivering digital capabilities that scale across products and personas. You’ll influence the roadmap, connect strategy to outcomes, and deliver measurable impact for customers and the business. Why Join Us?You’ll join a team shaping one of the most ambitious digital transformations at American Express—reimagining how Middle Market customers interact with our products and services. Your work will have enterprise-wide visibility and tangible business impact.Here, you’ll find the scale of a global brand with the energy and innovation of a startup, and the opportunity to:<ul><li>Build digital experiences that empower businesses with data, insights, and control.</li><li>Lead initiatives at the center of our customer engagement strategy.</li><li>Collaborate with senior leaders on high-impact, cross-functional initiatives.</li></ul><h4>Key Responsibilities:</h4><ul><li>Lead the design and development of digital capabilities that enhance visibility, control, and engagement for Middle Market customers - enabling seamless insights, communication, and program management experiences that bring the Nova vision to life.</li><li>Translate strategic objectives into a clear, outcome-oriented roadmap, balancing near-term delivery with long-term scalability and foundational capability development.</li><li>Own and drive discovery, experimentation, and post-MVP definition, including hypothesis development, success metrics, and learning agendas.</li><li>Define and embed measurement, instrumentation, and analytics requirements to ensure products are observable, measurable, and continuously improvable.</li><li>Partner with Engineering, Design, Product, and Business stakeholders to align priorities and accelerate execution.</li><li>Leverage quantitative and qualitative data (usage analytics, experimentation results, customer feedback) to optimize adoption, usability, and performance.</li><li>Lead or influence experimentation and test-and-learn practices, including A/B testing, pilots, and iterative releases.</li><li>Identify opportunities to improve digital efficiency, consistency, and reuse across platforms, journeys, and customer segments.</li><li>Ensure solutions integrate seamlessly across systems, supporting cohesive, reliable, and scalable experiences.</li><li>Communicate product strategy, progress, insights, and results to senior leadership through clear narratives and reporting.</li><li>Foster a culture of accountability, collaboration, and data-informed decision-making within and across teams.</li></ul><h4>Minimum Qualifications:</h4><ul><li>3+ years of experience in product management, platform development, or related roles within financial services or technology.</li><li>Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences</li><li>Strong ability to collaborate across teams and drive alignment on priorities and execution.</li><li>Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs.</li><li>Strong analytical skills with experience using data and research to guide decision-making.</li><li>Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development.</li><li>Familiarity with agile methodologies and product development frameworks.</li></ul><h4>Preferred Qualifications:</h4><ul><li>Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments.</li><li>Strong understanding of customer experience, platform scalability, and digital experience feature development.</li><li>Ability to align product strategy with business goals and drive meaningful impact.</li><li>Experience presenting to senior executives and influencing cross-functional teams.</li><li>Grow your leadership career in a culture that values innovation, accountability, and results.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Shared Services (ESS)&nbsp;comprises key functions that are core to the company’s operations, including Global Real Estate &amp; Workplace Experience, Global Supply Management, Business Continuity Management, Aviation, and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.&nbsp;The Corporate Functions Governance &amp; Control team governs first line of defense risk management centrally for the corporate functions: American Express National Bank (AENB)&nbsp;HQ, Corporate Affairs &amp; Communications, Colleague Experience Group, Enterprise Strategy, Enterprise Shared Services, General Counsel’s Office, and Global Risk &amp; Compliance.The Corporate Functions Governance &amp; Control team is looking for a&nbsp;Manager, Business Continuity (BC) Coordinator&nbsp;who will support the design, implementation, testing, and maintenance of the business continuity program for our Corporate Functions. This person will help ensure critical operations continue or are promptly restored in the event of disruptions, emergencies, or disasters. The role will work cross‑functionally, liaising with the Business Continuity Management Enterprise team, with BC Plan developers and owners across the Corporate Functions to create and refresh BC Plans, plan and execute BC exercises and ensure awareness of BC requirements.Key Responsibilities but not limited to:<ul><li>Facilitate development, refresh and documentation of business continuity plans for the Corporate Functions.</li><li>Facilitate the development and refresh of business impact analyses (BIAs) to identify critical functions, dependencies, and acceptable recovery time objectives.</li><li>Assist in the identification of mitigation strategies and continuity strategies (e.g. alternate sites, backup systems, manual workarounds).</li><li>Coordinate and lead testing, simulations, drills, tabletop exercises, and audits of continuity plans.</li><li>Evaluate test results, identify gaps, and drive corrective actions and plan improvements.</li><li>Provide training, awareness, and communications to stakeholders on continuity procedures, roles, and responsibilities.</li><li>Assist in the coordination of response and recovery efforts during actual disruptions, acting as a liaison among departments.</li><li>Act as a liaison between the Business Continuity Management Enterprise Program team and the Corporate Functions.</li><li>Prepare reports, dashboards, and presentations for management on continuity readiness, test outcomes, and improvement plans.</li><li>Monitor organizational changes (mergers, system upgrades, new facilities, process changes) and facilitate updating continuity plans accordingly.</li></ul>Minimum Qualifications:<ul><li>2–5 years of experience in business continuity, disaster recovery, or related risk/resilience work in a large financial institution.</li><li>Bachelor's degree in business, Risk Management, Information Systems, Finance, or a related field.</li><li>Business continuity certification (e.g. Certified Business Continuity Professional – CBCP, or Associate Business Continuity Professional – ABCP) is desirable.</li><li>Experience leading continuity planning, BIAs, testing, and training.</li><li>Experience working across multiple departments with multiple stakeholders.</li><li>Strong analytical skills and ability to assess risks, impacts, and dependencies.</li><li>Excellent written and verbal communication; ability to translate technical content into plain language.</li><li>Project management skills: ability to manage multiple initiatives and deadlines.</li><li>Attention to detail and strong organizational skills.</li><li>Proficiency with Office suite (Word, Excel, PowerPoint), and familiarity with continuity planning software tools (i.e., Archer).</li><li>Comfortable working both independently and in cross‑functional teams.</li></ul>Preferred Qualifications:<ul><li>Proactive, self‑starter, and resourceful.</li><li>Adaptable and flexible in dynamic environments.</li><li>Strong sense of integrity, discretion, and confidentiality.</li><li>Ability to function under pressure and in crisis scenarios. </li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Shared Services (ESS)&nbsp;comprises key functions that are core to the company’s operations, including Global Real Estate &amp; Workplace Experience, Global Supply Management, Business Continuity Management, Aviation, and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.&nbsp;The Corporate Functions Governance &amp; Control (CFG&amp;C) team governs first line of defense risk management centrally for the Corporate Functions: American Express National Bank (AENB) HQ, Corporate Affairs &amp; Communications, Colleague Experience Group, Enterprise Strategy, Enterprise Shared Services, General Counsel’s Office, and Global Risk &amp; Compliance.The CFG&amp;C team is looking for a Director, Specialized Operational Risk, who will serve as the central point of contact and operational lead for the Business Continuity (BC) program across the Corporate Functions.&nbsp;Working with the Business Continuity Management Enterprise team and the Corporate Functions, as the Primary Coordinator, this individual will be a key part of the BC program and approval process to ensure plans are updated, actionable, tested, and aligned with regulatory expectations. In addition, this role will facilitate the third-party lifecycle management workflow of third-party engagements for select Corporate Functions.Key Responsibilities – Business Continuity:<ul><li>Serve as the BC Primary Coordinator for Corporate Functions, liaising with the Business Continuity Management Enterprise team and leading continuity efforts across Corporate Functions.</li><li>Develop, maintain, and govern the Corporate Functions’ BC program, ensuring regulatory compliance, audit readiness, and alignment with enterprise standards.</li><li>Facilitate the creation and refresh of Business Impact Analyses (BIAs), risk assessments and BC plans, identifying critical processes, dependencies, and recovery objectives, and maintaining mitigation strategies and dependency maps.</li><li>Coordinate BC exercises and incident response activities, coordinating communication, evaluating outcomes, and driving post-incident improvements.</li><li>Manage documentation and program infrastructure, including standards, repositories, contact rosters, escalation lists, and communication templates.</li><li>Develop and maintain dashboards and reports to enhance awareness, monitor readiness, and communicate BC metrics and compliance to leadership and other stakeholders.</li></ul>Key Responsibilities – BU Third-Party Lifecycle Management Lead:<ul><li>Enable engagement owners and third-party relationship managers in adhering to the third-party regulatory and company guidance.</li><li>Facilitate the Inherent Risk Assessment process for each third-party engagement and associated Management Plan</li><li>Facilitate ongoing monitoring activities throughout the duration of in-scope engagements.</li><li>Assist in exit and replacement planning to ensure continuity or orderly transition when services end or issues arise and ensure timely removal of third parties from the inventory when engagements conclude or are discontinued.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, Risk Management, Information Systems, Finance, or a related field.</li><li>5–8+ years of progressive experience in business continuity, third-party or operational risk within financial services.</li><li>Business continuity certification (e.g. Certified Business Continuity Professional – CBCP, or Associate Business Continuity Professional – ABCP) is desirable.</li><li>Strong analytical and project management skills. </li></ul>Preferred Qualifications:<ul><li>Excellent communication and stakeholder engagement abilities.</li><li>Calm and decisive under crisis conditions.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. GRC colleagues are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Global Financial Crimes Compliance (GFCC) Transaction Monitoring Rule Program Oversight (TMRPO) team is responsible for the oversight of the enterprise-wide anti-money laundering (AML) and counter-terrorist financing (CTF) transaction monitoring program at American Express. The program includes assessing, designing, and implementing AML and CTF detection strategies across all American Express products and services. &nbsp;These strategies ultimately generate alerts which are investigated by the Global Financial Crimes Investigation Unit (GFCSU) as part of the Suspicious Activity Reporting (SAR) process. Responsibilities •&nbsp;&nbsp;&nbsp;&nbsp;Support the Transaction Monitoring (TM) Rule Issue Reporting/Oversight process end-to end •&nbsp;&nbsp;&nbsp;&nbsp;Support Transaction Monitoring Rule Program Oversight (TMRPO) team’s Operational Risk Event (ORE) activities and collaborate with Corporate Functions Control Management (CFCM) •&nbsp;&nbsp;&nbsp;&nbsp;Ensure oversight of Subject Matter Expert issue management activities (research, fix, historical recovery) for Transaction Monitoring (TM) rule/report issues in production •&nbsp;&nbsp;&nbsp;&nbsp;Facilitate meetings with Subject Matter Experts to drive resolution, document in detail&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Create and maintain consistent tracking, documentation end-to-end •&nbsp;&nbsp;&nbsp;&nbsp;Deliver communications to Subject Matter Experts and Stakeholders (rule issue notifications, confirmed issue communications) •&nbsp;&nbsp;&nbsp;&nbsp;Provide oversight guidance to Subject Matter Experts and Stakeholders •&nbsp;&nbsp;&nbsp;&nbsp;Support activities for monthly/bi-weekly leadership reporting&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Support creation of new and updated content for program manual Skills &amp; Qualifications •&nbsp;&nbsp;&nbsp;&nbsp;3+ years of work experience in project/program management, compliance, issue/risk management •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional written and verbal communication skills, attention to detail •&nbsp;&nbsp;&nbsp;&nbsp;Excellent project/program management and organizational skills •&nbsp;&nbsp;&nbsp;&nbsp;Excellent analytical skills, ability to interrogate a problem, ask the right questions •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work under pressure and consistently deliver on reoccurring business needs •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work independently, provide end-to-end backup coverage •&nbsp;&nbsp;&nbsp;&nbsp;Ability to lead meetings and collaborate with a diverse range of Stakeholders, Subject Matter &nbsp; &nbsp; Experts in varied time zones •&nbsp;&nbsp;&nbsp;&nbsp;Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) and able to quickly learn new tools/technologies.Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

890 Project Management / Professional Services Jobs