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At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Business Unit/Role Specific Info:The Global Risk &amp; Compliance Organization (“GRC”) independently oversee the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance.We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.How will you make an impact in this role?We are seeking a highly motivated and detail-oriented colleague to lead our ERM Governance, Reporting and Independent Review team in the second line of defense aligned with our business units. The leader will play a critical role in supporting the Business Unit Chief Risk Officer (CRO) and the broader risk management framework. This position requires a deep understanding of financial products, business operations, and risk management principles, with a strong ability to translate complex risk concepts into actionable insights and credible challenge for the business units and their first line risk management SMEs. The successful candidate will be a proactive, analytical, and collaborative individual who can effectively partner with various stakeholders across the organization and lead and develop a team of highly motivated individuals.Key Responsibilities:Risk Identification &amp; Assessment:<ul><li>Proactively identify, assess, monitor, and report on key risks inherent in the business unit's activities, including credit risk, market risk, operational risk, compliance risk, strategic risk, and reputational risk</li><li>Provide independent review and challenge to the business unit’s risk ID and assessment process and outcomes to ensure completeness and accuracy and the effective identification of the business unit’s material, top and emerging risks</li></ul>Monitoring, Reporting and Communication:<ul><li>Analyze risk data across the business unit and identify key risk indicators (KRIs) to monitor key risks trends and enable the reporting and oversight related to the business unit</li><li>Prepare comprehensive and clear risk reports for the business unit CRO, business unit leadership, and relevant risk committees</li><li>Effectively communicate complex risk issues to both technical and non-technical audiences</li><li>Leverage data visualization tools and reporting automation solutions where appropriate to enhance the efficiency and accuracy of risk reporting processes.</li></ul>Risk Governance and Independent Review:<ul><li>Develop and maintain a comprehensive understanding of the business unit's products, services, processes, and systems to effectively challenge how the business unit identifies and manages the associated risks</li><li>Provide oversight on the business unit’s implementation of enterprise-wide frameworks including but not limited to risk appetite, concentration risks, risk governance framework, etc. and provide effective challenge as necessary</li><li>Support the business unit CRO in establishing the minimum requirements and agenda topics for the business unit risk committees and validate execution</li></ul>Minimum Qualifications:<ul><li>Master's degree in risk management, business administration, communications, public relations, or a related field.</li><li>5+ years of experience in risk management functions.</li><li>Knowledge of risk management frameworks, regulatory landscape, and methodologies.</li></ul>Qualifications:4-5 years of hands-on programming experience meaningful to the assigned Technology Platform in a professional environment and/or comparable experience such as:<ul><li>Advanced hands-on experience with application solution architecture design and end-to-end software development of complex distributed (multi-tiered) systems</li><li>Prior experience in multiple IT disciplines with a confirmed understanding of architectural concepts (business, data, technical and solution) and track record of implementation</li><li>Extensive experience using a systems analysis and design methodology that is applicable to an agile product environment</li><li>Bachelor’s Degree in computer science, engineering, information systems or related field required; advanced degree preferred</li><li>Prior hands-on experience with one or more core technology stack components within the assigned portfolio, such as relevant frameworks and/or programming languages</li><li>Advanced to authoritative level knowledge and understanding of solution architecture, complex application systems design and platform integration via modern approaches (i.e. RESTful APIs, event-driven layered Architecture, Message brokers )</li><li>Experience integrating with core banking systems, payment gateways, fraud/risk platforms, and external bank rails.</li><li>Proven understanding of relevant supporting architecture domains required to align and deliver solutions (business, information, application, technical, etc.)&nbsp;</li><li>Ability to perform system design reviews to ensure selection of appropriate technology, efficient use of resources, and alignment to strategic platform roadmaps</li><li>Channel-specific solution architecture skills as required by the assigned platform, such as web, mobile, voice or interactive media</li><li>Advanced skills with Open Source components, frameworks and complex systems integration</li><li>Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization techniques</li><li>Able to participate in the prevention, diagnosis, and resolution of system outages as a leader in the underlying architecture</li><li>Experienced level understanding of relevant SDLC methodologies, practices and compliance policies/procedures</li><li>Deep business capability domain knowledge relative to the assigned portfolio</li><li>Able to acquire results with an emphasis on reducing cycle time and growing the speed to market of new products&nbsp;</li><li>Excellent interpersonal skills (verbal and written), as well as effective consultative and influential leadership skills</li><li>Well versed in current industry best practices regarding solution delivery disciplines&nbsp;</li><li>Strong business insight with the ability to identify key issues and their impact in a broad business context&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of this position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director-Risk Management - GMNS Governance, Reporting, and Independent Review

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Data Risk Management (“EDRM”), within the Global Risk &amp; Compliance Organization, is the independent risk management function covering risk of financial loss, reputational damage, or regulatory or legal action resulting from inadequate data governance and/or data management practices adversely impacting the accuracy, timeliness, comprehensiveness, or usability of data within or throughout its lifecycle.&nbsp;EDRM is hiring an Analyst who will play a key role in setting up the new transaction testing function within the Enterprise Data Risk Management team to ensure financial transactions are accurate, complete and adhering to regulatory standards.Responsibilities include, but are not limited to:<ul><li>As testing will traverse products and systems across American Express, this analyst will develop a risk-based approach to determine the prioritization and cadence of reviews for transaction testing of regulatory reports via comprehensive test plans, test cases and test scripts for transaction testing based on the regulatory reports, products and systems considering applicable regulatory requirements and internal American Express Policies. Support risk mitigation strategies by identifying, evaluating and prioritizing data risks to develop tailored testing methodologies aligned to regulatory reporting processes and underlying transaction data complexity.</li></ul><ul><li>Analyze large datasets to identify discrepancies, anomalies, and gaps in reported values by performing validations against source systems/points of origin. Implement transaction testing across regulatory reports to further validate accuracy and completeness of reported values against the points of origin.&nbsp;</li></ul><ul><li>Design and prepare 2LoD transaction testing review reports summarizing the approach, testing methodology and outcomes inclusive of findings, if any. Document testing processes outcomes - including issues, results and overall accuracy. Contribute to detailed transaction testing across various card products and systems to validate data feeding into regulatory reports. Prepare and report updates on transaction testing and identified data risks to senior management.&nbsp;</li></ul><ul><li>Perform data management controls testing across regulatory reports to validate overall control design, operational effectiveness and coverage.&nbsp;</li></ul><ul><li>Stay abreast of changes in banking regulations and reporting requirements (e.g., FFIEC, FRB, OCC, FDIC) to ensure transaction testing aligns with current mandates, regulations, industry standards, emerging trends and overall best practices.&nbsp;</li></ul>Qualifications:<ul><li>Degree in Finance, Accounting, Business Administration, Risk Management, or other related discipline is required.</li></ul><ul><li>2-3 years of experience in regulatory reporting team, audit, compliance or risk management within the banking or financial services industry. Demonstrated experience in transaction testing, data validation, and analysis is preferred. As well as additional experience or understanding of financial analytics, reporting, data analytics, data controls and data transformation logics. Requesting strong knowledge of data governance, data compliance, and data-related issue management in large financial services firms. Utilize data and business analytics background to develop winning strategies and drive business decision making.</li></ul><ul><li>Knowledge, experience, or familiarity in regulatory reporting (FR2052a, FRY15, FRY9C, FRY14 etc.), audit, US GAAP and financial accounting is preferred.</li></ul><ul><li>Proficient in using data analysis tools (e.g., Excel, SQL), and knowledge of database systems.</li></ul><ul><li>Strong analytical, problem-solving, and critical thinking skills are important.&nbsp;</li></ul><ul><li>Adept verbal and written communication skills, including the ability to explain complex problems and ideas clearly and succinctly to senior management. Effectively manage multiple, and often conflicting, priorities under tight timeframes and adapt to frequent change.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Risk Management; Regulatory Reporting Transaction Testing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.The&nbsp;Enterprise Control Management (ECM) team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?The Senior Manager of Governance &amp; Initiatives will work with the Director and VP of Governance &amp; Initiatives and across the ECM team to support governance within ECM and across the control management organization at American Express.This Senior Manager will be part of the team responsible for execution of project managing ECM initiatives and related coordination of change management activities (communications, plans to socialize and vet, solicit feedback and drive collaboration across function and businesses, including control management and second line of defense).&nbsp;Responsibilities Include:<ul><li>Manage ECM initiatives as assigned by the Director and VP of Governance &amp; Initiatives including project management of ECM deliverables, ownership of cohesive and coordinated change management across ECM initiatives and integration with related initiatives across second line of defense and first line of defense.</li><li>Partner across the ECM team and with ECM's Learning &amp; Communications pillar to coordinate and support robust change management activities including communications, obtaining buy-in, receiving inputs and removing roadblocks, as relevant.</li><li>Support the creation of material for regular and ad hoc updates and presentations to Executive Committee and other governing bodies and senior stakeholders.</li><li>Be a thought leader with a proactive mindset. Align stakeholders across functional and business areas as needed, assess risks, escalate and devise mitigation strategies, think through interdependencies, drive collaboration in support of initiatives and risk management uplift.</li><li>Support and collaborate with ECM Governance, which includes activities such as Control Management Lead Forums, Collaboration Groups, and Control Management Town Halls and related work to drive consistency, create community, and share best practices across the broader Control Management organization.</li><li>Support oversight of ECM owned governing documents including but not limited to: procedures, templates, job aids, and reference guides.</li></ul>Minimum Qualifications:<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities.</li><li>Excellent project management, communication, and interpersonal skills, with successful experience in leading and teaching others these skills.</li><li>Proven record of successfully implementing complex, large-scale, cross-functional initiatives.</li></ul>Preferred Qualifications:<ul><li>Strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges and persevere through conflict that comes with change.</li><li>Strong relationship/interpersonal skills with ability to build trust, followership, and develop productive relationships across stakeholders including business, second line of defense, and audit partners, including but not limited to challenging the status quo.</li><li>Knowledge of regulatory changes and industry best practices, supporting regulatory engagement and oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and trainings.</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Demonstrated history and ability to manage multiple stakeholders spread over geographies and with varying backgrounds.</li><li>Experience supporting governance work in committee, forums, and communications.</li><li>Experience helping to drive transformational change across a large-scale organization.</li><li>Demonstrate core leadership abilities, which include setting the agenda for the team and enterprise, bringing others along by fostering collaboration and promoting diversity and inclusion, and doing it the right way through clear, candid, and courageous communication.</li></ul>GUARDIANSalary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Enterprise Control Management, Governance & Initiatives

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Corporate Card products team designs and operates the corporate-liability Card products that are offered to medium, large and global businesses.&nbsp;The Director of Corporate Membership Rewards Card Product Management will lead end-to-end product strategy and execution for the Corporate Card Membership Rewards portfolio (Platinum, Gold, and Green Cards enabled for Membership Rewards points).&nbsp;Grounded in the needs of the varied design personas that use these products – which include business owners, procurement personnel, administrators, and individual employees – the Director will set the value prop and forward-looking vision for the Membership Rewards product portfolio, and direct all workstreams related to P&amp;L analysis, benefit design, new feature launches, and measurement.&nbsp;This leader will work in close partnership with a peer Director of Corporate Cashback Card Product Management, ensuring a cohesive product line and efficiency in managing shared benefits and features. As these portfolios continue to evolve and differentiate, the Director of Corporate Membership Rewards Card Product will own the next-generation of the MR-enabled Cards, including new benefits, interaction with foundational digital experiences such as Expense Management, points program updates, Card form factor, go-to-market, and more.&nbsp;The Director of Corporate Membership Rewards Card Products will:<ul><li>Lead a high-performing team of colleagues&nbsp;</li><li>Own the strategic vision and priorities for Corporate Membership Rewards Cards, including card design, benefits, points earn rates, redemption rates and options, Card management digital experience, servicing, and more</li><li>Work in close partnership with other leaders in Card Product, as well as New Product Development, Finance, Pricing, Marketing, Field, and others</li><li>Serve as the point person and liaison to the Membership Rewards center of excellence, and maintain strategic connections with leaders of all other Membership Rewards products – such as Small Business and Consumer Cards – across American Express</li><li>Engage and negotiate with Corporate-specific Membership Rewards points transfer partners, and design and build new partner experiences</li><li>As Card portfolio refreshes are required, conduct client and prospect research, survey the competitive landscape, and gather any inputs necessary to identify and formalize value proposition updates</li><li>Use visual communications present the strategic/business rationale for Card updates, and bring others along to build momentum and alignment</li><li>Submit new initiatives related to Corporate MR Cards for investment planning, working with New Product Development to capture feature requirements, Finance on Cost Benefit Analysis, and leading submission</li><li>Serve as the Product point person for Servicing and Field questions MR Cards, and own issue resolution, ops governance, and risk management for the Cards in the MR Corporate portfolio</li></ul>Qualifications:<ul><li>Proven people leader with ability to crystallize goals for direct reports, and inspire teamwork</li><li>Flexible, creative problem-solver who puts structure around complex issues; able to take new ideas from strategy to a concrete proposal, with cogent evidence that builds alignment and momentum behind an argument; top notch visual communication and storytelling to ensure clear communication</li><li>Customer-first mentality with previous experience in Card or financial product management</li><li>P&amp;L mastery and financial acumen – an eye for performance trends in the product portfolio, and practices that will boost portfolio health</li><li>Keeps an active pulse-check on the competitive landscape to identify what draws customers to certain elements of the value prop, and optimize for these through marketing and product design</li><li>Facility for stakeholder management; ability to communicate solutions, new ideas, or recommended fixes to varied group of stakeholders and gain buy-in at all levels of seniority</li><li>Proactive and positive attitude, dedication to building team culture of learning, growth, and development </li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;

Director, Corporate Membership Rewards Card Product Management

POSITION SUMMARY:The Education Clinical Coordinator (ECC) for the Anesthesiologist Assistant Program is responsible for securing, cultivating, and managing clinical educational sites to ensure optimal clinical experiences for students. This hybrid position requires the incumbent to work both on campus and in the field, conducting regular visits with preceptors and health system administrators to strengthen relationships and enhance communication between hospitals and the university. The ECC will bridge the gap between clinical sites and the university, facilitating smooth operations and ensuring the program's high standards are maintained.In addition to these core responsibilities, the ECC plays a pivotal role in providing professional development opportunities for students, addressing student concerns while they are working in clinical sites, and evaluating clinical sites to ensure they meet the educational needs of the program and students. The ECC will work closely with program leadership to integrate clinical education principles into the curriculum and provide ongoing assistance regarding clinical contracts, preceptor agreements, and student placements. The role also involves proactive problem-solving for student clinical shift dilemmas and assisting with the investigation of clinical student issues that require academic actions in accordance with South University policies and procedures.KEY JOB ELEMENTS:<ul><li>Secure and cultivate clinical education sites for the Anesthesiologist Assistant Program.</li><li>Initiate clinical department activities, including student placement in clinical rotations to ensure students meet standards for the program with adequate rotation slots throughout the clinical year.</li><li>Serve as the primary liaison between clinical sites and the university to facilitate effective communication and collaboration between hospital administrators, preceptors, and university faculty.</li><li>Conduct regular site visits to preceptors and health system administrators to maintain and improve relationships.</li><li>Ensure clinical sites provide a high-quality learning environment for students with proper documentation and data collection.</li><li>Guide students effectively through the process and procedure for document submission to include credentialing requirements, background checks/urine drug screens and immunizations, prior to and during clinical rotations.</li><li>Provide advisement and proactive problem-solving for students regarding clinical scheduling and clinical shift dilemmas.</li><li>Coordinate the ongoing maintenance of the clinical curriculum in the relevant digital system including auditing affiliation agreements, student-required logging/submissions, and preceptor files with the currency of licensure.</li><li>Assist in the development and revision of the program’s promotional materials including but not limited to print materials, website, and other marketing materials.</li><li>Organize quarterly registration process and monitor attendance for all current students in the program.</li><li>Maintain documentation to coordinate outside lecturer/preceptor payments, purchase orders, check requests, and vendor requests.</li><li>Complete verification of graduation forms for credentialing services and aid alumni in obtaining required documentation for licensure.</li><li>Assist in planning program activities such as admissions interviews, orientation, graduation, CPR certification courses, alumni events.</li><li>Carry out other duties as assigned.</li></ul>POSITION REQUIREMENTS:<ul><li>Undergraduate degree with a preference for a Master’s degree in Healthcare Administration, Management or related field.</li><li>Clinical healthcare system experience or clinical administrative experience preferred.</li><li>Experience with computerized administrative systems. Proficient with the use standard office applications on personal computers.</li><li>Ability to read, understand, interpret and implement accreditation criteria and state agency regulations.</li><li>Ability to resolve inquiries and complaints from employees, students, regulatory agencies, or members of the academic or business community.</li><li>Ability to effectively present information to faculty, academic and campus leaders, hospital administrators, corporate leaders, and public groups.</li></ul>WORK ENVIRONMENT:The individual must be able to travel out of the local area with an occasional overnight stay to participate in a variety of conferences and meetings. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to lift up to 10 pounds. The vision requirements include ability to adjust focus and close vision.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. JobFamilyAll PositionsEducationLevelBachelor’s Degree

South University

Education Clinical Coordinator, Anesthesiologist Assistant 

ABOUT THE CAMPAIGN FINANCE BOARD The New York City Campaign Finance Board manages New York City’s small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress. We eliminate barriers to participation by providing access to the resources New Yorkers need to vote or run for office and amplify the voices of small donors with New York City’s small donor democracy program. We are dedicated to making New York City’s local democracy more open, transparent, and equitable. You would be working with a team that is mission-driven and committed to continuous improvement. ABOUT THE DEPARTMENT Records, Data, and Information is a unit that performs all phases of data and documentation intake into our internal applications, including the release and reconciliation of candidate financial disclosure submissions, amendments, and audit responses. We perform data entry for all incoming candidates related to information and provide quality control of the data. We also perform all phases of records intake and scanning/importing – both electronic and paper-based documentation that supports our agency’s auditing and enforcement mandates. We are responsible for identifying, compiling, analyzing, and redacting responsive records for Freedom of Information Law (FOIL) requests and saving the responsive records in an online accessible filing system for internal review and external production. Records, Data, and Information is also responsible for the agency’s records retention policies and procedures for both onsite paper and electronic records. We maintain administrative and archival records, including all mailings sent by CFB staff. We also manage onsite and offsite records, sending and retrieving files from the agency’s offsite storage facility while maintaining inventories for both records. JOB DESCRIPTION Responsibilities for this position focus on the records management work of the agency supporting the Assistant Records Management Officer by: - Organizing the Records Center which require the lifting and carrying of boxes while helping to inventory all records and information. - Performing work involving records inventory and retrieval. - Scanning and indexing agency records for on-site, off-site, and archival purposes. - Documenting the storage and disposal of outdated materials in an archival library or records management system. - Submitting and retrieving records from off-site storage in preparation for archival/disposal purposes in accordance with City &amp; State regulations. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES &amp; OTHER BEHAVIORS (KSAOs) We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team. Knowledge - Understanding of regulatory requirements and standards for records management - Familiarity with filing systems (both physical and digital) - Familiarity with document lifecycle management Skills - Creativity and innovation skills - Critical thinking and problem-solving skills - Time-management skills - Organizational skills such as maintaining and organizing records efficiently - Great interpersonal and communication skills Abilities - Interpersonal and cross-cultural awareness and understanding, including ability to build collaborative relationships with sensitivity to diversity/inclusion. - Team player - Applying technical expertise - Detail-oriented - Drive for results - Continuous learning and knowledge sharing Other - Understanding of data protection and privacy laws - General office tasks such as filing, photocopying, and scanning. PREFERRED QUALIFICATIONS - Proficiency in file organization and management - Knowledge of records management principles and practices - Familiarity with information governance and compliance management - Ability to work effectively with both physical and digital records __________________________________________________________________________________________________________ MINIMUM QUALIFICATIONS A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or Education and/or experience equivalent to “1” above. __________________________________________________________________________________________________________ TO APPLY All applicants must apply through NYC Government Jobs | Explore Careers | City of New York - Please search and apply to the job ID number listed above. - Resume and cover letter are required for consideration. - Note that only applicants under consideration will be contacted. For more information on careers with the NYC Campaign Finance Board visit our website at <a href="https://www.nyccfb.info/" target="_blank">https://www.nyccfb.info/</a> to access the full listing of job opportunities and to learn more about our agency. __________________________________________________________________________________________________ ADDITIONAL INFORMATION - The City of New York provides generous medical benefits (including dental and vision through respective unions or funds), retirement, tuition reimbursement, and additional ancillary benefits. CFB offers a flexible and hybrid work schedule, opportunities for career development, learning &amp; development (leadership training and coaching), wellness programs, and much more! As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF. The CFB is an equal opportunity employer firmly committed to diversity. All individuals are encouraged to apply. If you anticipate needing any type of reasonable accommodation to apply for an employment opportunity, please contact <a href="mailto:access@nyccfb.info" target="_blank">access@nyccfb.info</a> or (212) 409-1800. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. ANALYST CFB AL 1 ONLY - 06601<h4>Minimum Qualifications</h4>1. A baccalaureate degree from an accredited college including or supplemented by at least 12 credits in one or more areas relevant to the duties described above, and one year of satisfactory full-time experience relevant to the duties described above; or 2. A four-year high school diploma or its educational equivalent and five years of experience as described in "1" above; or 3. Education and/or experience equivalent to "1" above.<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Campaign Finance Board

Records Management Coordinator

MOTLOW STATE COMMUNITY COLLEGE
is accepting applications for the following position:
Humanities Coordinator

Campus: Moore County / Tullahoma Campus&nbsp;
Position number: B99833&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Salary: $36,643 to $39,643&nbsp;&nbsp;&nbsp;&nbsp;
Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties.&nbsp; We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function:&nbsp;
Provide support to the Humanities Department. Work with the Dean of Humanities and Social Science in the planning and coordination of events.
Minimum Qualifications:
High school diploma or equivalent with minimum three years clerical or secretarial experience in an educational or business setting.&nbsp;
Preferred Qualifications:&nbsp; 
Associate degree or higher earned from an accredited institution and three years clerical or secretarial experience in an educational, accounting or business setting.&nbsp;
Major Duties and Responsibilities:
<ul>
<li>Provides general administrative support for the Dean of Humanities and social Sciences, Directors, full-time faculty, adjunct faculty, and other campus constituencies of the Humanities Department including maintaining office supplies, mail/courier coordination, ordering and inventory of needed equipment and supplies, travel planning and processing,&nbsp; provides equipment/copier troubleshooting, facilitating any needed repairs from outside vendors,&nbsp; creation and maintenance of academic, personnel, financial, and statistical records.&nbsp;</li>
<li>Assist with purchasing for theatrical productions, gallery openings, concerts, humanities events including processing pcard orders, supply orders, Sciquest orders, and disbursements; Assist with inventory and purchasing of art supplies</li>
<li>Oversees multiple Humanities budgets to include allocations, travel, disbursements, purchasing, verification, account reconciliation, financial reports, and communication with faculty, staff, and administration.</li>
<li>Provides administrative support to Humanities Dean or Directors, and faculty for calendar assistance, scheduling, arranging logistics, and coordinating travel and humanities events; Coordinate with Facilities and Academic Deans to maintain an events calendar for Powers Auditorium and the art gallery; Coordinate elementary school reservations for Motlow Children’s productions</li>
<li>Facilitates and coordinates campus events and productions to include theatre productions, musical performances, and art events; Coordinate ticket sales for theatrical production, concerts, arts or other humanities events including printing and folding tickets; Support Humanities events by collaborating with the marketing department to promote events, staff events, coordinate catering, set up, clean up, and other necessary pre and post event tasks.</li>
<li>Assist the Dean of Humanities &amp; Social Sciences with creation of contracts and honorariums for workers in the arts, such as models for Art classes, professional musicians for concerts, technicians for lighting and sound, and seamstresses; Assist the Dean of Humanities &amp; Social Sciences with the preparation of loan agreements for art exhibitions</li>
<li>Assist the Dean of Humanities &amp; Social Science to secure theatrical rights in coordination with the Motlow Foundation</li>
<li>Schedule fittings for students wearing costumes and performance attire</li>
<li>Assist and chaperone Humanities trips, including live productions at the Tennessee Performing Arts Center</li>
<li>Coordinate student workers in support of the Humanities Department</li>
<li>Other duties as assigned</li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Knowledge of the role and function of community colleges in their service areas</li>
<li>Knowledge of applicable college policies, along with local, state, and federal laws, codes, and regulations</li>
<li>Ability to relate effectively to people of varied academic, cultural, and socioeconomic backgrounds using tact, diplomacy, and courtesy</li>
<li>Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.</li>
<li>Knowledge and broad understanding of standard accounting procedures including budgets, estimates, price quotes, purchasing, and account reconciliation.</li>
<li>Communicate effectively, both in writing and verbally, with employees, college administrators, community members, vendors and other stakeholders</li>
<li>Demonstrated commitment to academic and professional excellence, flexibility, and adaptability</li>
<li>Ability to work independently and manage time and resources efficiently and effectively.</li>
<li>Strong computer skills to include database management, word processing, spreadsheets, and email.</li>
<li>Ability to enhance the campus community and develop collegiate culture</li>
<li>Ability to develop and maintain positive relationships with faculty, staff, and community partners</li>
<li>Ability to develop and maintain positive and effective professional relationships with faculty, staff, students,&nbsp; community partners and other stakeholders</li>
</ul>
To ensure consideration, interested applicants must submit an application and resume online with application submission.
Human Resources Office, Dept. 200
Motlow State Community College
Telephone (931) 393-1545, TDD (931 393-1621)
E-mail; <a href="mailto:jobs@mscc.edu" target="_blank">jobs@mscc.edu</a> &nbsp;&nbsp;&nbsp;
Website: <a href="http://www.mscc.edu" target="_blank">www.mscc.edu</a>
Motlow College is an EEO/AA/Title VI/Title IX/Sections 504/ADA Employer
Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

Motlow State Community College


      Humanities Coordinator
    

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information. Benefits you can count on: <ul><li>Pay rate: $X.XX to $X.XX per hour. </li><li>(Shift Information) </li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.</li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Customer Service Representative I: <ul><li>Maintain customer files to ensure up to date information. </li><li>Research and respond to customer inquiries. </li><li>Manage customer requests for assistance, information, and issue resolution. </li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met. </li><li>Maintain regular communication with decision makers within customer organizations. </li><li>Train customers on various business issues and applications to maximize value. </li><li>Respond to various customer requests and needs. </li><li>Answer inquiries by phone, email, and internet response. </li><li>Perform other duties as needed or assigned by supervisor. </li><li>Other duties may be assigned. </li></ul> Qualifications you'll bring as a Customer Service Representative I: <ul><li>High School Diploma or GED. </li><li>Up to 2 years of experience in a customer service role. </li><li>Ability to type 45 wpm and perform 10-key by touch. </li><li>Strong verbal and written communication skills, and organization and planning skills. </li><li>Knowledge and experience with Microsoft office applications. </li><li>Ability to prioritize pending tasks in a logical manner. </li><li>Ability to learn quickly and retain information. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented </li><li>Organized </li><li>Problem solver </li><li>Detailed </li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Representative, Customer Service I

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information. Benefits you can count on: <ul><li>Pay rate: $17.56 per hour.</li><li>Training Schedule: MONDAY-FRIDAY, Permanent Schedule: SUNDAY-THURSDAY</li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.</li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Customer Service Representative I: <ul><li>Maintain customer files to ensure up to date information.</li><li>Research and respond to customer inquiries.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business issues and applications to maximize value.</li><li>Respond to various customer requests and needs.</li><li>Answer inquiries by phone, email, and internet response.</li><li>Perform other duties as needed or assigned by supervisor.</li><li>Other duties may be assigned. </li></ul> Qualifications you'll bring as a Customer Service Representative I: <ul><li>High School Diploma or GED. </li><li>Up to 2 years of experience in a customer service role.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Strong verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with Microsoft office applications.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly and retain information. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented</li><li>Organized</li><li>Problem solver</li><li>Detailed </li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information. Benefits you can count on: <ul><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.</li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Customer Service Representative I: <ul><li>Maintain customer files to ensure up to date information.</li><li>Research and respond to customer inquiries.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business issues and applications to maximize value.</li><li>Respond to various customer requests and needs.</li><li>Answer inquiries by phone, email, and internet response.</li><li>Perform other duties as needed or assigned by supervisor.</li><li>Other duties may be assigned. </li></ul> Qualifications you'll bring as a Customer Service Representative I: <ul><li>High School Diploma or GED. </li><li>Up to 2 years of experience in a customer service role.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Strong verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with Microsoft office applications.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly and retain information. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented</li><li>Organized</li><li>Problem solver</li><li>Detailed </li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

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