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<h3>Job Description:</h3>Within Fidelity’s Enterprise Technology Artificial Intelligence Center of Excellence (ET AI CoE), you will help shape the next generation of AI at Fidelity, designing and building critical AI capabilities and services that will benefit institutional and retail clients for years to come. You’ll engage directly with business partners to navigate the complexities of artificial intelligence, advanced analytics, and machine learning, delivering scalable, production-ready solutions that drive customer and business value.As a Principal Data Scientist, you will be a hands-on technical leader and mentor, guiding standard processes across NLP, speech analytics, and generative AI model development. You’ll join a team passionate about innovation, working with modern cloud and open-source technologies while solving some of the financial industry’s most exciting data challenges.The TeamOur AI team propels Fidelity forward by researching, developing, and scaling sophisticated AI algorithms, models, frameworks, platforms, and technologies that transform customer experiences and drive measurable business outcomes. As a Principal Data Scientist, you will play a vital technical leadership role: mentoring and uplifting other engineers, building collaborative partnerships, and setting the tone for quality and innovation. Our diverse group draws on multidisciplinary strengths: Data Science, ML engineering, software, and domain expertise to continually advance Fidelity’s position at the forefront of applied AI.The Expertise You Bring<ul><li>Advanced degree or equivalent experience (Master’s or PhD) in Computer Science, Machine Learning, Data Science, Engineering, or a related field, or equivalent practical experience.</li><li>Experience designing, building, and deploying AI/ML models in production environments, with deep understanding of MLOps standards (scalable architectures, reproducibility, monitoring, CI/CD, and compliance).</li><li>Extensive hands-on expertise with:<ul><li>Natural Language Processing (NLP) and computational linguistics, including entity recognition, text summarization, and conversational analytics.</li><li>Programming in Python (primary), with experience in modern ML libraries (PyTorch, transformers, etc.).</li><li>Cloud-based workflows (AWS SageMaker, Bedrock, Athena, Snowflake).</li><li>RAG pipelines for retrieval-augmented generation, enabling context-aware responses and integration of external knowledge sources.</li></ul></li></ul><ul><li>Demonstrated technical leadership: mentoring and upskilling data scientists, conducting peer code/design reviews, driving architectural decisions, and championing engineering excellence.</li><li>Ability to communicate complex technical topics clearly and persuasively to both technical and non-technical partners (including strong technical writing/documentation skills).</li><li>Experience working with audio data pipelines, speech recognition (ASR), audio-to-audio processing, and conversational AI (including dialogue systems, call transcription, or voice assistants).</li><li>Experience with modern real-time and streaming data technologies (such as Apache Kafka, AWS Kinesis, Apache Pulsar, or cloud-native event streaming platforms).</li><li>Hands-on CUDA/GPU optimization experience for accelerating AI/ML workloads.</li><li>Ability to decompose research or tactical deliverables into modular, reusable, strategic capabilities/services.</li><li>Excellent communication and presentation skills while being comfortable collaborating in team settings.</li></ul>The Value You DeliverYou will be a trusted AI partner helping business, product, and engineering partners translate business requirements into real-world next-generation AI-driven solutions. The ideal candidate combines expert open-source AI/ML modeling with hands-on technical experience to build algorithms, models and, occasionally, applications that surface insights and deliver value (revenue and/or cost saving benefits, customer experiences/journeys, and increased efficiencies through automation/optimization).The base salary range for this position is $126,000-255,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Data Analytics and Insights

Fidelity Investments

Principal Data Scientist

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary: Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!&nbsp;The Executive Coordinator reports to the Chief of Staff and provides advanced executive support to members of the Harvard University Information Technology Senior Leadership Team (HUIT SLT), with a focus on strategic planning, coordination, and alignment across leaders while managing day-to-day logistics. This role requires exceptional judgment, discretion, and a high level of independence, along with the ability to The Executive Coordinator reports to the Chief of Staff and provides advanced executive support to members of the Harvard University Information Technology Senior Leadership Team (HUIT SLT), with a focus on strategic planning, coordination, and alignment across leaders while managing day-to-day logistics. This role requires exceptional judgment, discretion, and a high level of independence, along with the ability to anticipate needs, reflect the principal’s voice and priorities, and consistently present a polished, professional demeanor in all interactions.As part of the HUIT Administration team, the Executive Coordinator collaborates closely with peers to ensure consistent, high-quality service and cross-coverage for multiple leaders.&nbsp;Job-Specific Responsibilities: <ul><li>Provide daily and long-term executive support by managing complex calendars, anticipating conflicts and dependencies, preparing leaders for upcoming priorities, and connecting related activities across the leadership team.</li><li>Independently manage competing scheduling demands, recommend prioritization, and make trade-off decisions to ensure leaders focus on the highest-value activities.&nbsp;</li><li>Prepare meeting agendas, briefing materials, and follow-up notes, tailoring content, tone, and format for how information will be consumed (e.g., executive brief, email summary, talking points).&nbsp;Maintain accurate and confidential records, documentation, and communication flows.</li><li>Anticipate the principal’s needs and prepare polished, well-organized materials that reflect their voice and priorities.</li><li>Support planning and execution of meetings, retreats, and events. Coordinate and manage travel, reimbursements, and financial reconciliations.</li><li>Collaborate with colleagues to provide seamless support for the Senior Leadership Team and ensure continuity of operations, providing coverage as needed.&nbsp;&nbsp;</li><li>Coordinate with stakeholders across HUIT and the University to align executive activities with institutional priorities and ensure smooth collaboration.&nbsp;</li><li>Design and streamline processes and materials with the end user in mind – saving time, simplifying follow-up, and supporting decision-making for the principal.&nbsp;</li></ul> Qualifications Basic Qualifications: <ul><li>A cover letter is required.&nbsp;</li><li>Minimum of five (5) years of administrative support experience, including at least three (3) years supporting senior leadership.</li><li>Proficiency with Microsoft Office, Google Workspace, Zoom, and other collaboration tools.</li></ul>Additional Qualifications and Skills: <ul><li>Exceptional organizational, communication, and writing skills, with the ability to synthesize complex information for executive audiences.</li><li>Demonstrated ability to exercise sound judgment, manage competing priorities, and maintain confidentiality with discretion.</li><li>High level of professionalism, organizational awareness, and interpersonal effectiveness.</li><li>Experience in higher education, mission-driven, or large, complex environments preferred.</li><li>Demonstrated strengths in:</li><li>Executive Perspective: Considers how work products will be used, ensuring they are accurate, actionable, and aligned with the principal’s communication style.</li><li>Anticipation: Thinks several steps ahead to minimize the principal’s effort and maximize impact.</li><li>Efficiency Mindset: Designs processes, documents, and communications that save time and effort for others.</li><li>Polished Communication: Produces materials that require no additional editing, formatting, or context.</li></ul> Additional Information <ul><li>For consideration, please include a cover letter.</li><li>This role is&nbsp;a fully onsite, 5-day-per-week, 40-hour-per-week position</li><li>Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment screening required</li><li>This role will have a 90 day orientation and review period</li><li>As part of the recruitment process, candidates selected for further consideration may be required to submit writing samples and or additional materials.</li></ul>Work Format DetailsThis position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Executive Coordinator HUIT

<h3>Job Description:</h3>SVP, Head of Relationship Management (IICG)The SVP, Head of Relationship Management will be responsible for setting a clear vision for the Intermediary Investment Client Group (IICG) Relationship Management function and driving its evolution to meet the firm’s long-term growth objectives. The IICG organization is responsible for over $1.8B in revenues to Fidelity Institutional. This leader will shape the broader Relationship Manager (RM) strategy, lead transformational change, and ensure operational excellence while strengthening client relationships and delivering measurable impact. This position will report directly to the Head of Intermediary Investment Client Group (IICG).Job Responsibilities <ul><li>Define and execute a strategic vision for the Relationship Management function aligned with IICG organizational goals and initiatives to drive growth, profitability, home office engagement, client satisfaction and retention</li><li>Lead significant organizational change of firm coverage, behaviors, KPI’s, and data capabilities to transform operational and client engagement model. </li><li>Drives executive leadership engagement both internally and externally to support development and growth with distributor firms</li><li>Deep understanding of client business models, evaluating key aspects of their business, and leveraging practice management and discovery tools and best practices to develop the overall Fidelity relationship.</li><li>Establish metrics and scorecards to monitor engagement effectiveness and overall business impact ensuring operational rigor across client interactions and behavioral change. </li><li>Aligns Fidelity and trusted third-party resources to meet client business needs</li><li>Mitigates risk to Fidelity and our clients (e.g., key policy awareness and compliance, looking for potential watch outs on firm practices, and collaborating with our internal partners to raise data concerns).</li><li>Oversees strategy among RM and Key Account Managers (KAM) strategic accounts to drive client satisfaction and retention by collaborating with service and other key business partners to improve and enhance their daily experience.</li><li>Cultivates collaborative relationships with key internal business partners.</li></ul>Industry Expertise:<ul><li>Bachelor’s degree required, MBA or other advanced degree preferred</li><li>15+ years of successful sales or relationship management experience in a financial services industry</li><li>Institutional client management and growth experience required; strong knowledge of the RIA, Broker Dealer, Retirement and Institutional Insurance markets</li><li>A thorough understanding of the industry, financial markets, and competitive landscape</li><li>Prior leadership experience</li><li>Series 7 and 63 licenses required</li></ul>The Skills Required:<ul><li>Proven success in building and leading an institutional relationship management team and driving home office engagements, net flows, and business growth</li><li>Proven track record of navigating and influencing executive level business leaders, both internal and client facing across multiple functions and businesses</li><li>Strong revenue management and overall financial acumen</li><li>Leadership, coaching, and career development skills with a tenured team of professionals</li><li>Proven leadership skills, particular on teams in face-paced, collaborative environments</li><li>Ability to work in ambiguity and set tone and pace for peers and team</li><li>Proven risk-management and problem resolution skills</li><li>Ability to recognize process inefficiency and recommend improvement opportunities.</li><li>Connecting the team and each associate to the broader organization and driving collaboration</li><li>Using sound judgement and leading through change</li><li>Driving innovation through curiosity and comprehensive understanding of business processes and challenges</li><li>Demonstrate strong investment competence across all asset classes and exceptional communication skills</li><li>Ability to interact effectively with both external clients (Analyst, Global Strategist, Investment Boards, etc.) as well as internal clients across asset management and distribution)</li><li>Demonstrate an in-depth understanding of portfolio construction and platform solutions (Advisory &amp; Brokerage) at leading wealth management firms</li><li>Ability to travel up to 50%</li></ul>The base salary range for this position is $185,000-$400,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Relationship Management

Head of Intermediary Relationship Management

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas.Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&amp;D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work.AA&amp;D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&amp;D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP).As a member of the University Business Solutions team, this full-time, non-exempt position will coordinate, execute, support, and report on a variety of email marketing campaigns across Alumni Affairs and Development (AA&amp;D). The coordinator is responsible for the set-up, testing, deployment, and reporting for an assigned portfolio of email campaigns. The coordinator will also monitor email deployment request timelines and communicate with email stakeholders regarding requirements, status, and deadlines.As a member of the University Business Solutions team, this full-time, non-exempt position will coordinate, execute, support, and report on a variety of email marketing campaigns across Alumni Affairs and Development (AA&amp;D). The coordinator is responsible for the set-up, testing, deployment, and reporting for an assigned portfolio of email campaigns. The coordinator will also monitor email deployment request timelines and communicate with email stakeholders regarding requirements, status, and deadlines. 
 
Job-Specific Responsibilities: <ul><li>Build emails in Salesforce Marketing Cloud for assigned projects using standardized templates and processes.</li><li>Coordinate with internal stakeholders and partners on email project requirements, delivery of assets, and production timelines.</li><li>Perform Quality Assurance testing on emails to ensure content accuracy, proper rendering across email devices and browsers, and link functionality.</li><li>Coordinate, prepare, upload, and test subscriber lists and test lists required for email deployments.</li><li>Facilitate stakeholder proofing of emails, process edits and feedback from reviewers, and coordinate final approval process.</li><li>Schedule email deployments, confirm scheduling with stakeholders, and monitor deployments for completion and deliverability.</li><li>Generate and distribute post-deployment metrics to email stakeholders as needed.</li><li>Monitor overall email deployment calendar in relation to assigned email projects to ensure optimal email frequency and cadence.</li><li>Troubleshoot and resolve any issues that arise relating to email creation, deployment and delivery.</li><li>Provide guidance to stakeholders on available email functionality and best practices.&nbsp;</li><li>The above covers the most significant responsibilities of the position.&nbsp; It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.</li></ul> Qualifications Basic Qualifications: <ul><li>A minimum 2+ years’ experience in nonprofit marketing, communications, administration or transferable experience.&nbsp;</li><li>Understanding of email marketing best practices and anti-SPAM law compliance.</li><li>Experience with Email Service Provider tools. Preference given to experience with Salesforce Marketing Cloud.</li><li>Experience with HTML/CSS and image editing tools.</li><li>Proficient in Microsoft Excel.</li><li>You will be expected to work certain events/campus activities, such as reunions each Spring, and participate in department retreats that are taking place on campus in Cambridge, MA.</li></ul>Additional Qualifications and Skills: <ul><li>Bachelor's degree preferred.</li><li>Must exhibit exceptional attention to detail and can produce high-quality work in a fast-paced environment.</li><li>Ability to manage multiple, concurrent projects from a variety of stakeholders.</li><li>Successful experience working under tight deadlines.</li><li>Must be motivated to learn, flexible to change, and innovative.</li><li>Ability to effectively communicate with stakeholders at various levels&nbsp;</li><li>Must be creative and proactive yet disciplined, discriminating and able to streamline work volume to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing, with manager’s guidance.</li><li>Must have excellent organizational skills.</li><li>Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Orientation and Review Period: 3 months&nbsp;</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity</li><li>Other Information:&nbsp;To learn more about AA&amp;D and our team, please visit us <a href="https://alumni.harvard.edu/careers" target="_blank">here</a>!</li></ul>#LI-JP1Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Email Marketing Coordinator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: RegistrationAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: The Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices. The Patient Access Coordinator acts as a role model to all Patient Access Representatives.Duties and Responsibilities: <ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul>Skills/Abilities <ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul>Experience <ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul>Education <ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required (spanish/english)</li><li>Maintain annual CAC certification</li></ul>Pay Range19.55 up to 29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

NeighborHealth

NeighborhoodHealth

Coordinator, Patient Access

<h3>Job Description:</h3>DescriptionWith more than $1.1 trillion in assets under management as of October 2025, Fidelity’s Strategic Advisers, LLC is a leading provider of asset allocation solutions for retail, institutional, and high net worth clients. The range of investment solutions includes managed accounts, financial planning frameworks and custom solutions.Strategic Advisers is a registered investment adviser and Fidelity Investments Company and serves as the investment manager to all Fidelity managed accounts offered by Fidelity’s Portfolio Advisory Services through Fidelity’s Wealth Management Advisory Services. We construct and manage asset allocation portfolios for more than a million accounts.Strategic Advisers is looking for a Portfolio Engineer to join our Denver, CO office. The team is responsible for portfolio construction and trading of Fidelity’s retail and workplace managed accounts. We employ investment expertise, quantitative techniques, and technology to scale our investment processes across both taxable and tax qualified portfolios with a mix of single and multi-asset class strategies, investing in a range of securities, including stocks, bonds, ETFs, mutual funds, and separately managed accounts.Primary ResponsibilitiesYou will work directly with a team of investment experts and lead code design to meet business requirements; establish and enforce coding standards and best practices for the team; design, guide and vet system designs with technology partners and write production code to solve complex investment management problems. You will be part of a dynamic group, tasked with developing innovative ways to manage client investment portfolios at scale. You will work collaboratively within the Systematic Portfolio Engineering team, including support of scaled portfolio management processes; participating in or leading design reviews with peers and stakeholders to meet business requirements; reviewing code developed by other team members and providing feedback to ensure best practices; leading efforts on documentation and code refactoring to reduce team technical debt.Experience and Education<ul><li>Bachelor’s degree required</li><li>Graduate degree in Computer Science, or directly related field preferred</li><li>5+ years of meaningful experience in software development required</li><li>Demonstrated experience working on or directly with investment teams</li><li>Demonstrated experience influencing investment decision making processes</li></ul>Skills and Knowledge<ul><li>Experience with software development in one or more programming languages required and with knowledge in data structures/algorithms</li></ul><ul><li>Practical experience with Java/Groovy preferred</li><li>Passion for financial markets, technology, and innovation</li><li>Experience with R or Python a plus</li><li>Understanding of quantitative portfolio construction techniques, optimization and statistics a plus</li><li>Data visualization experience with Tableau or Spotfire a plus</li><li>Excellent attention to detail</li><li>Proven ability to work effectively in a highly collaborative, team-oriented environment</li><li>Excellent written and interpersonal skills</li><li>CFA or related investment certifications preferred</li></ul>The base salary range for this position is $150,000 - $250,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3><h3>Category:</h3>Investment Professionals

Portfolio Engineer

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. The Patient Access Coordinator will be primary stationed in the Emergency Department and cross trained to the Radiology to provide coverage when needed. Schedule: Monday - Friday 7 a.m. - 4 p.m.Duties and Responsibilities: <ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul>Skills/Abilities <ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul>Experience <ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul>Education <ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required (spanish/english)</li><li>Maintain annual CAC certification</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range$19.55 up to $29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.About the Bloomberg Center for Cities:The Bloomberg Center for Cities at Harvard University serves a global community committed to improving public management, leadership, and governance. The Center’s cross-Harvard collaboration unites expertise focused on cities across disciplines and schools to produce research, train leaders, and develop resources for global use. The Center is designed to have practical impact on the future of cities, where more than half of the world’s people now live, by informing and inspiring local government leaders, scholars, students, and others who work to improve the lives of residents around the world. Job Description The Center’s Strategy and Impact team provides thought partnership, evaluative analysis, and insights to guide strategy, identify impact, and continuously improve programs, support offerings, curriculum, and broader Center work. Going beyond satisfaction surveys, the team measures impact by assessing how ideas are adopted in practice. It also leads recruitment of mayors into the Center’s Program for New Mayors and the Bloomberg Harvard City Leadership Initiative, provides insights about cities to internal and external stakeholders to facilitate connections, partnerships and action, and serves as steward of Initiative data. In collaboration with the Communications team, the team showcases and amplifies impact for our donor, Harvard, and global audiences.&nbsp;The Center is seeking an Impact Assessment and Knowledge Management Specialist to help us understand, communicate, and strengthen our impact on the next generation of city leaders. As a member of the Center’s Strategy and Impact team, they will evaluate how the Center’s student offerings—spanning fellowships, internships, research assistantships, and real-world learning in city government—shape student learning, career pathways, and city capacity. They will also build and manage systems that make impact data accessible, reliable, and actionable across the Center.&nbsp;&nbsp;This role combines rigorous evaluation with knowledge management, translating data into insights that inform strategy, improve programming and support, and tell a compelling story of impact to stakeholders at Harvard and beyond.&nbsp;Reporting to the Director for Impact Assessment and Evaluation, the specialist will be responsible for:&nbsp;Impact Assessment &amp; Evaluation<ul><li>Designing and implementing evaluations of student offerings in line with theories of change and vision for impact, and in collaboration with the Center Student Engagement team.&nbsp;</li><li>Developing data collection instruments including surveys and interview guides, conducting surveys, interviews, and focus groups, and analyzing data using quantitative and qualitative methods, including thematic coding.&nbsp;</li><li>Tracking student outcomes, alumni trajectories, and progress on and impact of projects in cities.&nbsp;</li><li>Synthesizing findings into visuals, reports, and presentations for diverse audiences.&nbsp;</li><li>Recommending improvements based on evidence and contributing to new assessment tools.&nbsp;</li></ul>Knowledge Management &amp; Data Systems&nbsp;<ul><li>Developing, maintaining, and managing systems and processes (including in Salesforce and Airtable) for organizing, curating, and making data and analyses accessible and useful.&nbsp;</li><li>Maintaining and strengthening infrastructure for systematic data collection and analysis in close collaboration with the Center’s operations team.&nbsp;</li><li>Providing timely analyses and data in response to stakeholder needs.&nbsp;</li><li>Ensuring data and knowledge repositories are accurate, accessible, and useful for decision-making.&nbsp;</li><li>Supporting cross-team use of impact data for learning and strategy.&nbsp;</li></ul> Qualifications Basic Qualifications: Bachelor’s degree and 5+ years of progressive experience in evaluation in Higher Education or Government, Education, Economics, Public Policy, Anthropology, Sociology, or another relevant field. Relevant graduate study may count toward experience.&nbsp; 
Additional Qualifications and Skills: <ul><li>Evaluation &amp; Analysis: Strong quantitative and qualitative research skills (experience with R, Excel Macros, qualitative analysis software a plus); experience with surveys, interviews, and thematic analysis; ability to translate data into actionable insights.</li><li>Knowledge Management: Demonstrated ability to design and maintain data systems, repositories, or dashboards that support organizational learning.&nbsp;</li><li>Communication &amp; Storytelling: Skilled at presenting findings to diverse audiences (academics, city leaders, funders); ability to distill complex ideas into clear narratives and visuals.&nbsp;</li><li>Collaboration &amp; Project Management: Experience managing multi-stakeholder projects; ability to build trust, align teams, and bring others into the evaluation process.&nbsp;</li><li>Mindset: Meticulous, organized, and detail-oriented; entrepreneurial and adaptable.&nbsp;</li><li>Interests: Assessing student learning, growth, and career pathways; building public sector capacity.&nbsp;</li></ul> Additional Information <ul><li>Appointment End Date: This is a fully benefits eligible term appointment through June 30, 2026 with a strong possibility of renewal.</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other information:&nbsp;This is a full-time, on-campus position based in Cambridge, MA. Flexible remote work arrangements may be available with supervisory approval.</li></ul>Work Format DetailsThis position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Impact Assessment & Knowledge Management Specialist, Bloomberg Center for Cities

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Community and Campus Life (CCL) is a central administration unit based in the Office of the President at Harvard University, led by the Chief Community and Campus Life Officer. Fostering a campus environment where everyone can thrive is essential to Harvard's academic mission of pursuing excellence in teaching, learning, and research.&nbsp;CCL seeks to foster a culture of mutual respect and full participation for all members of the Harvard community, grounded in the University’s commitment to nondiscrimination, equal opportunity, and access for all. We are deeply committed to elevating pluralism as a foundational principle in our approach to community and campus life. To achieve this, we work in partnership with schools and units across Harvard by sharing best practices, supporting and expanding programs that encourage engagement across differences, and ensuring pathways for full community participation are accessible to all members of the University. Our initiatives develop skills to bridge ideological divides and emphasize the importance of maintaining respectful relationships, even in the face of disagreement. As such, we seek to attract and retain a team comprising a wide variety of experiences, backgrounds, and perspectives in support of this vision.&nbsp;Job-Specific Responsibilities: Reporting to the Senior Director Strategic Communications and Initiatives, with a dotted line to the Chief Community and Campus Life Officer (CCCLO), this position is a highly collaborative role that will be a key contributor and supporter of the team.&nbsp;At CCL, we embrace change and adaptability. We seek individuals who set ambitious goals and appreciate that no two workdays are exactly alike. The Executive Assistant/Project Coordinator will provide fast-paced, executive and administrative support to the CCCLO and ensure smooth daily administrative operations of the office. The Executive Assistant/Project Coordinator is an integral part of the operations for the Executive Office team and will be expected to proactively participate in and facilitate team meetings and office gatherings.Position DescriptionThe Executive Assistant/Project Coordinator will participate in a wide range of projects identified as priorities by the CCCLO and the Senior Director Strategic Communications and Initiatives. These projects span multiple aspects of the organization and include, but are not limited to:<ul><li>Executive assistance for the CCCLO and related office administrative management. Including managing calendars, planning, scheduling, and preparing materials for meetings; scheduling and booking travel, composing and distributing meeting minutes; coordinating/planning office events/meetings, maintaining office supplies, coordinating IT/space needs, and processing invoices and expense reports.</li><li>Coordinating and staffing University-wide committees, networking meetings, and events</li><li>Drafting correspondence on behalf of the CCCLO</li><li>Conducting high-level research and preparing briefing memos</li><li>Coordinating event logistics for office meetings</li><li>Developing a CCL support-staff network to disseminate resources and policies</li><li>Triaging and facilitating communication between the general CCL email inbox and phone line and the broader CCL team.</li><li>Support the onboarding of new staff, fellows, and interns</li></ul> Qualifications Candidates MUST meet the following basic qualifications in order to be considered for this role:&nbsp;<ul><li>A minimum of five years of progressive administrative and/or project coordination experience.</li><li>Computer skills, including Microsoft Office suite of programs (Word, Excel, SharePoint, OneDrive, and Outlook), and Google suite of programs (Google Docs, Google Spreadsheets, and Google Calendar) required</li><li>Education beyond high school may be applied toward years of experience</li></ul>Additional Qualifications and Skills: <ul><li>Bachelor's degree is strongly preferred</li><li>Demonstrated experience handling complex scheduling and prioritizing/executing multiple tasks while meeting deadlines</li><li>Ability to prioritize and execute multiple tasks and meet deadlines with minimal supervision</li><li>Able to anticipate principal and stakeholder needs and deliver high levels of customer service</li><li>Fluency or demonstrated interest in pluralism and community and culture-focused work preferred</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Harvard University requires pre-employment reference and background screenings:Identity</li><li>Other Information:<ul><li>This position has a 3-month orientation and review period.</li></ul></li></ul>#LI-EP1Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Executive Assistant/Project Coordinator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 1601 Washington StreetPosition Summary: Primarily performs all registration and scheduling related activities in the South End Patient Access Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request. As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills Schedule: Monday-Friday, 8:00AM - 5:00PM and includes evening, weekend and holiday rotationsEssential Duties and Responsibilities:<ul><li>Promotes a welcoming environment, being mindful of body language and side conversations, while consistently focusing on making patients feel welcomed by being attentive and responsive to their situation.</li><li>Communicates accurately and clearly to make sure patient/colleague understands information provided</li><li>Demonstrates the willingness to problem solve independently and the judgment to know when to seek assistance from others</li><li>Is responsive to feedback and demonstrates ability to apply feedback</li><li>Maintains a positive attitude</li><li>Adheres to Attendance, Punctuality, Dress code, Cell phone &amp; all NeighborHealth policies such as privacy, patient identification and infection control.</li><li>Maintain excellent punctuality and attendance.</li><li>Timely and accurate completion and submission of timesheets</li><li>Exhibits attentiveness at work by following NeighborHealth cell phone policy.</li><li>Attends and actively participates in staff meetings and trainings.</li><li>Maintains cooperative working relationships and builds team identity within the department, the Patient Access team and across the organization</li><li>Demonstrates self-motivation and independence by making optimal use of standby time</li><li>Understands the importance of covering all areas/tasks as needed to fulfill core departmental functions.</li><li>Verifies insurance per dept protocol using external insurance websites/portals and or RTE</li><li>Works within the scope of the departmental guidelines</li><li>Takes detailed messages and documents/sends via the appropriate communication tool</li><li>Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows/guidelines as well as other electronic network tools such as Workday, Outlook, MyChart.</li><li>Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.</li><li>Interacts in manner that is mindful of the individual by being sensitive to culture, age, gender and lifestyle</li><li>Strives to find common ground when interacting with patients and colleagues</li><li>SE PA Staff have a dual role: call center agents and registration staff. 50% or more of their time, they are functioning as call center agents.</li><li>Promptly answers all incoming calls via Touchpoint for the following queues: Main line, Primary Care, Hass Center, Nutrition, Vision, Patient Services, Behavioral Health, and Dental. Also assist with the COVID lines as needed. Back up agents for Women’s Health, Pediatrics and Recovery Services lines.</li><li>*plan to take service lines as prime agents</li><li>Meets departmental metric of completing 60-90 calls per day</li><li>Appropriately schedules, cancels, and or reschedules appointments for the following departments: Primary Care, Hass Center, Nutrition, Vision, Patient Services, Behavioral Health, Dental, and the COVID Department</li><li>Appropriately creates telephone and refill encounters and routes to the appropriate pools</li><li>Appropriate create COVID lab orders in Epic and create negative test result letters as needed</li><li>Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Knowledge of “red flag”/urgent symptoms; know when immediate nurse involvement is needed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Follows the check in/registration guidelines</li><li>Follows check out guidelines when at the Hass, covering in BH/Dental/Vision departments in person</li><li>Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol</li><li>Monitors waiting rooms when covering Registration</li><li>Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms</li><li>Faxing sorting and distribution</li><li>Complete pre-registration WQs for Primary Care (includes WH and Pedi), Nutrition, Vision, BH,, Recovery Services, Neurology, Acupuncture, and Pedi Asthma</li><li>Complete the telehealth reports for all departments/providers at South End</li><li>Completes the Nutrition WQ/outreaches in the SE Internal WQ</li><li>Completes the in basket/staff messages request from providers</li></ul>EDUCATION: <ul><li>High School Diploma or G.E. Equivalent required.</li></ul>EXPERIENCE:<ul><li>One year of customer service experience previous experience in health insurance or medical setting strongly preferred.</li></ul>SKILLS/ABILITIES:<ul><li>Bilingual in English and Spanish required.</li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Rate: $21/hrNeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

57 Project Management / Professional Services Jobs in Norwood, MA, USA