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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology Business Enablement (TBE) team powers American Express Tech Investment optimization by enabling predictability, transparency, and efficiency through best-in-class Tech Business capabilities. Within TBE is the Technology Portfolio Management team (TPM) which powers Technology, Business and Product to achieve business and customer value by optimizing Technology investments, elevating transparency and enabling decisioning through trusted insights and best-in-class Portfolio and Program management.&nbsp;Within the Technology Portfolio Management team, the Senior Manager of Portfolio Management - Enterprise Investment Planning will help drive and support the Technology Investment planning process, enabling process optimizations and promote greater accountability across key stakeholders across the Enterprise. This strategic and analytical role will actively drive and evolve changes to the existing Planning process to deliver insights to drive Enterprise investment decisions at the Executive level, and progress optimizations to enable the future state of Planning and Investment management.&nbsp;The ideal candidate will have a data-driven mindset, growing passion for process and driven innovation, and possess superior ability to partner with others to drive large-scale changes. This highly visible role will require a strong intellectual curiosity, exceptional collaborative spirit and strong attention to detail.&nbsp;This is a hybrid role based either in New York or Phoenix; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration and events.How will you make an impact in this role?<ul><li>Enable financial and capacity planning and forecasting across a +$2 Billion Technology Investment portfolio, including scenario and ad-hoc analytics</li><li>Support Enterprise Investment planning and enable actionable insights to Leadership to manage delivery risk and optimize investment utilization</li><li>Build and maintain strong partnerships with Finance to collaborate and execute deliverables for the Enterprise Planning and Long Range Plans&nbsp;</li><li>Drive Process optimizations to transform Technology investment planning process and decisions</li><li>Manage investment planning, driving and promoting awareness and execution of critical milestones</li></ul>Minimum Qualifications<ul><li>Intellectually curious and data-driven with prior experience in financial modeling, data analytics and Executive decision support</li><li>Strong communication with the ability to engage and partner with others to work towards shared outcomes; influence without authority</li><li>Results oriented, comfortable in a fast paced and dynamic environment</li><li>Passion for continued improvements, process-retooling and automation; new ways of working</li><li>Familiar with Agile and SAFE methodologies, empathetic to Agile team needs</li></ul>Preferred Qualifications<ul><li>Experience or comfort with Python and PowerBI</li></ul>Annual Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Portfolio Management

<h3>Job Description:</h3>Compliance Director, Fixed Income ComplianceThe RoleFidelity Institutional Compliance is seeking an associate to provide compliance coverage for Fidelity Capital Markets (FCM) fixed income trading, sales and underwriting desks. FCM is the trading arm of Fidelity Investments, executing trades on behalf of institutional clients and many of Fidelity’s other businesses.The FCM Compliance Director will be responsible for providing a broad range of direct advisory support to trading desks and product areas within FCM. The associate will build and maintain relationships with business partners, advise on policy matters, and coordinate key compliance activities relevant to our businesses. In addition to fixed income coverage, the Compliance Director will support FCM’s Equity Syndicate Desk.The Compliance Director will be responsible for: <ul><li>​Providing ongoing advisory support to FCM fixed income trading, sales, and underwriting desks.</li><li>Developing and maintaining written supervisory procedures and compliance policies applicable to the team’s coverage area.</li><li>Facilitating the implementation of new or amended regulations.</li><li>Collaborating with the FI Compliance Regulatory Management team in regulatory matters, as necessary.</li><li>Supporting the introduction of new products and service initiatives by providing advice and developing the appropriate Compliance/supervisory infrastructure.</li><li>Designing and delivering targeted training to business personnel.</li><li>Tracking emerging regulatory issues that may impact the firm by analyzing relevant enforcement matters and being an active participant in relevant industry groups.</li></ul>The Expertise and Skills You Bring <ul><li>Prior experience in a fixed income trading environment and/or relevant experience with a securities regulator.</li><li>Familiarity with one or more of the following fixed income product areas: underwriting, trading, institutional sales, or fixed income trade reporting (TRACE/RTRS).</li><li>Strong written and oral communication skills including the ability to explain issues accurately and succinctly to compliance and business management.</li><li>The ability to work both independently and as part of a closeknit team.</li><li>Accountability and ownership of issues and initiatives, with an ability to independently exercise good judgment and see projects through to completion.</li><li>Intellectual curiosity and sharp investigative skills, as well as strong analytical and problem-solving skills.</li><li>Ability to influence key decision makers through a combination of knowledge, reasoning and relationships.</li></ul>The base salary range for this position is $100,000-$169,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Compliance

Fidelity Investments

Compliance Director

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?Key Responsibilities: <ul><li>Policy Oversight &amp; Development: Lead the design, implementation, and management of policy governance frameworks to ensure compliance with regulatory standards and internal risk management principles.</li><li>Stakeholder Collaboration: Partner with cross-functional teams, including Legal, Compliance, Risk Management, and Business Units, to develop, update, and enforce corporate policies.</li><li>Regulatory Compliance: Monitor evolving regulations and industry best practices to ensure company policies remain up to date and compliant with relevant laws.</li><li>Governance Frameworks: Establish mechanisms to track adherence to policies and procedures, ensuring governance structures support enterprise risk management goals.</li><li>Communication &amp; Training: Drive awareness and understanding of governance policies through training programs, internal communications, and guidance materials.</li><li>Audit &amp; Reporting: Oversee policy-related audits, prepare reports for senior leadership, and recommend corrective actions as necessary.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Business, Law, Finance, or a related field (Master’s or JD preferred).</li><li>3-5 years of experience in policy governance, risk management, compliance, or regulatory affairs within the financial services industry.</li><li>Strong knowledge of financial regulations, corporate governance principles, and risk frameworks.</li><li>Excellent leadership, project management, and stakeholder engagement skills.</li><li>Ability to navigate complex regulatory environments and drive strategic policy initiatives.</li><li>Exceptional communication skills, with the ability to present findings and recommendations to senior leadership.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Senior Manager lead the product strategy for @ Work's communications experience, defining new features, shaping the customer journey towards a more personalized and engaging user experience. Your focus will be to ensure that the product meets our business goals and provides an optimal customer experience, while owning the long-term strategy, roadmap development, end-to-end product delivery, providing thoughtful design feedback, and building metrics to measure success. This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Marketing, UX, as well as GCS Product Management &amp; Product Development teams.<ul><li>Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery</li><li>Collaborate with engineering, marketing, product management, and product development teams to design, develop, and launch new features, delivering seamless, best-in-class communications experiences</li><li>Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product</li><li>Define and manage product strategy and development/release timelines, navigate complex dependencies, and clearly communicate impacts and updates to partners</li><li>Build and actively lead a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business and development teams</li><li>Monitor market trends, competitive landscape, and industry shifts in communications experiences to inform continuous product evolution</li><li>Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities</li></ul>Minimum Qualifications:<ul><li>Experience in digital product management, with a track record of delivering high-impact solutions</li><li>Exceptional communication and relationship-building skills; able to engage, influence, and align partners to drive execution</li><li>Good balance of technical knowledge and business insights, working with engineers and designers on large, complex production systems in an agile environment and possesses an ability to clearly describe tradeoffs with users and engineers</li><li>Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments</li><li>Ability to work in a fast-paced environment with changing needs and limited resources</li><li>Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:<ul><li>Proven leadership experience, with the ability to coach and inspire cross-functional teams</li><li>“Driver” personality, constantly pushing toward transparency and delivery while balancing the need for collaboration</li><li>Proven ability to track and successfully complete complex programs/projects on time, while keeping all partner groups informed and satisfied</li><li>Strong experience with agile (scrum, Kanban, SAFe) and software development methodologies</li><li>Experience with data and analytics to drive decision making and product improvement</li><li>Ability to communicate effectively at all levels, including concise verbal and written executive-level communications</li><li>Master's or MBA degree</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager - Digital Product Management (@ Work Communications)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manage operational risks associated with Information &amp; Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in a manner compliant with regulatory requirements and expectations. The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.Functional Description:The Director, Business Disruption &amp; Operational Resilience Risk Management is a new role focused on managing the risks associated with operational resilience (including business continuity management across people, process, technology, third party and physical infrastructure) across American Express globally. The Director will be part of the GRC team, and report into the Vice President Firmwide Independent Risk Management Head of Business Disruption &amp; Operational Resilience at American Express. The incumbent will be responsible for supporting and executing on the overall operational resilience risk management and governance framework at the Company.Essential Job Functions:<ul><li>Support the implementation of the operational resilience risk governance framework, including the development of a specialized risk team, risk policy, and risk capabilities.</li><li>Learn operational resilience and business continuity management processes, demonstrating strong levels of curiosity and willingness to present an effective credible challenge.</li><li>Provide operational resilience risk oversight by identification, assessment, control, measurement, monitoring and reporting of risks related to operational resilience program.</li><li>Leverage advanced data analytics to drive insights, proactively identifying opportunities for enhancing the Company’s operational resilience and swiftly adapting to emerging threats.</li><li>Identify risks related to operational resilience, oversee controls in line with American Express’s risk and control framework. Establish guidance and requirements for minimum recommended controls.</li><li>Support regulatory exams, to ensure the company is prepared to provide necessary documentation, addressing inquiries from regulators, and demonstrating compliance with legal and regulatory requirements and supervisory expectations.</li><li>Lead independent risk assessments and challenge the design and effectiveness of controls with a willingness to conduct hands-on analysis and assessments.</li><li>Collaborate with senior leadership, across Legal, Technology and Business Unit leaders to support the development of the organization’s risk appetite for operational resilience and monitor adherence to the established thresholds.</li><li>Design and implement operational resilience related metrics to identify and report risks.</li><li>Attract, lead, and nurture colleagues towards a fun-filled and high energy workplace.</li><li>Develop strong working relationships with all levels of the organization, including our executive leaders in technology and with business partners, to achieve results and enact wide-scale impact across the organization.</li><li>Demonstrate in-depth knowledge in key risk oversight skills, including operational resiliency, business continuity management, disaster recovery, dependency risk management, resiliency monitoring, operational vulnerability management and resiliency compliance management.</li><li>Support compliance with Resilience-related regulations and standards (e.g., OCC Bulletin 2020-94, FFIEC Handbooks, DORA, GLBA, etc.) to meet legal and regulatory obligations.</li><li>Influence and help embed a strong risk-aware culture, encouraging proactive risk management behaviors at all levels.</li></ul>Required Qualifications:<ul><li>Minimum seven years of experience in risk management within the banking/financial services industry including policy &amp; procedure development, risk appetite, risk control self-assessment and testing, and issue management.</li><li>Demonstrates ability and aspiration for building and nurturing teams and leading complex and high impact assessments.</li><li>Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.</li><li>Demonstrates learning agility: Learns from unfamiliar experiences. Perseveres through and learns from setbacks.</li><li>Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.</li><li>Analytical attitude with consistent track record of using data and business insight to develop winning strategies and drive business decision-making.</li><li>Ability to make decisions quickly and effectively.</li><li>Demonstrates courage and resilience.</li><li>Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.</li><li>Highly motivated self-starter with ability to juggle multiple tasks in a fast-paced, ambiguous environment, with excellent organization skills and careful attention to detail.</li><li>Possess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily.</li><li>Understanding of risk assessment methodologies, frameworks and industry standards.</li><li>Deep knowledge of laws, regulations, and industry frameworks (e.g. DORA, FRB SR 2020-24/OCC 2020-94, OCC Heightened Standards, FFIEC IT booklets).</li><li>Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)</li><li>Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director Business Disruption & Operational Resilience Risk Management

Manager: Business Disruption &amp; Operational Resilience Risk ManagementDescriptionAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manage operational risks associated with Information &amp; Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in a manner compliant with regulatory requirements and expectations. The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.&nbsp;Functional Description:This individual contributor role is a unique opportunity to work with a team of diverse and talented professionals who are responsible for building the operational resilience risk oversight program to provide credible challenge and oversight to the first line operational resilience risk taking activities.Reporting to the Director for Business Disruption &amp; Operational Resilience Risk Management, the Manager is responsible for independently assessing and reporting operational resilience (including people, process, technology, third-party and infrastructure) risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators. This position will be responsible for effectively collaborating with key stakeholders across lines of business and lines of defense to ensure risks are managed effectively and efficiently in accordance with the company policies and applicable regulatory requirements.Essential Job Functions:<ul><li>Conduct independent, proactive risk management and oversight of operational resilience (including people, process, technology, third party, and infrastructure) related risks.</li><li>Assist in the development, implementation, and maintenance of the firm’s operational resilience framework (policies, governance and minimum standards) to ensure operational readiness and response to business disruption events.</li><li>Learn operational resilience and business continuity management processes at American Express, demonstrating strong levels of curiosity and willingness, to present an effective credible challenge.</li><li>Engage and liaise with internal stakeholder groups that have oversight of processes relevant to the firm’s Resilience approach to prevent, protect, respond and adopt/learn from disruptive events.</li><li>Be apprised of resilience events and data collection including reporting when necessary; perform detailed reviews of trends to identify significant risks and ensure monitoring and remediation</li><li>Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.</li><li>Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.</li><li>Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin 2020-94, FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.&nbsp;&nbsp;</li><li>Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.</li></ul>Required Qualifications:<ul><li>Minimum four years of experience in risk management within the banking/financial services industry including policy &amp; procedure development, risk appetite, risk control self-assessment and testing, and issue management.&nbsp;</li><li>Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.</li><li>Demonstrate analytical skills with high attention to detail and accuracy</li><li>Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. &nbsp;&nbsp;</li><li>Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.</li><li>Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.&nbsp;</li><li>Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.</li></ul>Preferred:<ul><li>Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)</li><li>Experience in risk management across cyber security, information technology, 3rd party, business continuity management.</li><li>Understanding of risk assessment methodologies, frameworks and industry standards.</li><li>Knowledge of relevant policies &amp; regulations (e.g., FRB SR 2020-24/OCC 2020-94, OCC Heightened Standards, FFIEC IT booklets, DORA)</li><li>Experience with Governance, Risk and Compliance tools (e.g. Archer)</li><li>Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.</li></ul>Why American ExpressTalk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager: Business Disruption & Operational Resilience Risk Management

Start your career here at the NYC Campaign Finance Board. Click on the link to learn more about the open positions at our agency! ABOUT THE CAMPAIGN FINANCE BOARD The Campaign Finance Board is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections. Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation. We make it easier for New Yorkers to vote, meaningfully support candidates for city office, and run for office themselves. NYC Votes, our voter engagement initiative, meets people where they are to share trustworthy election information and help New Yorkers make a plan to vote. We publish the citywide Voter Guide, which delivers information about candidates directly to voters’ doors. Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the support of other regular people, not just wealthy donors and special interests. And we lift the veil on how candidates raise and spend money, increasing transparency and accountability in local government. We believe that when every New Yorker is empowered to participate meaningfully in elections, candidates will better reflect the communities they serve, elected leaders will be more accountable to the public, and New Yorkers will have a democracy they can truly trust. ABOUT THE DEPARTMENT Strategy, Products, and Innovation (SPI) is a new department responsible for leading the development of new initiatives and driving innovation across the agency’s existing products and programs. We oversee and implement the agency’s strategic plan, and we work across departments to pilot, build, and maintain new policies and technologies that will support future elections. The division is led by the First Deputy Executive Director, and currently includes: - The Strategy &amp; Policy department, which leads the agency’s strategic planning, policy development, and data research work; - The Technology department, which leads custom software development, networking and infrastructure, and cybersecurity; and - The new Product department, which will be responsible for creating the overall roadmap for tech modernization and process improvements, aligning tech projects with the agency’s strategic plan and objectives. JOB DESCRIPTION This position reports to the First Deputy Executive Director. The person in this role will be responsible for providing executive support as well as administrative support to the Strategy, Products, and Innovation division. The ideal candidate is exceptionally organized, proactive at solving problems, a strong communicator and collaborator, technologically proficient, and eager to learn. The best fit for this position would be someone who loves building new systems to support a new division, improving workflows between departments, and ensuring that everything runs smoothly. Responsibilities include but are not limited to: Executive support - Provide executive support to the First Deputy Executive Director; provide support to the Executive Director on request. - Proactively manage the First Deputy Executive Director’s calendar, balancing time for deep work, strategic meetings, internal operations, and external meetings and interviews. - Assist in maintaining the First Deputy Executive Director’s task list in Monday.com, ensuring all tasks are aligned with priorities and daily activities. - Schedule, confirm, and organize meetings with stakeholders in alignment with division priorities. - Prepare agendas, briefing materials, and talking points in advance of key meetings. - Attend meetings upon request, take detailed notes, circulate meeting minutes, and track status of action items, following up as needed. - Screen communication, including emails and meeting requests, to ensure timely attention. - Draft high-quality communications, memos, and reports on behalf of the First Deputy Executive Director. - Create draft presentations for the First Deputy Executive Director for both internal agency communications and external appearances. - Maintain a high degree of professionalism and discretion in handling sensitive or confidential information. Division administrative and special projects support - Maintain and continuously improve shared systems, including division SharePoint sites or other internal knowledge hubs, team calendars, templates, and relevant contact lists. - Ensures that all staff lists are up to date in Microsoft, Lattice, and the intranet; coordinates with key staff in other divisions who maintain these tools to ensure any needed changes are reflected. - Tracks division-wide deliverables and deadlines, such as reporting cycles, budget and fiscal year cycles, hiring and onboarding timelines; ensures all team activity is tracked in Monday.com and that teams remain on task, escalating to the First Deputy Executive Director or other leadership as needed. - Coordinate all-staff meetings, events, and communication efforts, including room booking and setup, logistics, agendas, note-taking, and follow-up. - Support onboarding and offboarding processes in collaboration with People Operations, EEO/DEI, and other divisions, ensuring staff transitions are seamless. - Assist in formatting presentations, reports, or memos for internal and external audiences. - Provide project coordination for division-led initiatives as assigned, including scheduling meetings, creating timelines, tracking milestones, and escalating delays. - Assist in preparing all finance documentation for the division, including purchase requests and contracting memos. - Track division invoices; fill out invoice cover sheets and ensure appropriate signatures for approval. - Maintain subscription services and accounts such as Monday.com, Miro, or other tools; support ongoing procurement of those tools, and maintain up-to-date licenses and permissions. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES &amp; OTHER BEHAVIORS (KSAOs) We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team. Knowledge - Knowledge of general administrative procedures, including scheduling, file management, communication, and meeting coordination. - Understanding of government agencies, including structure, reporting practices, and internal workflows. - Knowledge of project planning and tracking, including timelines, milestones and dependencies, and stakeholder management. - Understanding of procurement processes (especially in government), contracting, and budget documentation. - Knowledge of Microsoft Outlook, Teams, and Office suite. - Knowledge of video meeting platforms such as Zoom and Google meet. - Knowledge of best practices for remote, hybrid, and in-person meetings. - Knowledge of project tracking platforms, particularly Monday.com. - Knowledge of collaboration tools such as Miro. Skills - Exceptional organization skills, including ability to manage competing priorities, maintain detailed notes and documents, and follow-through. - Strong written and verbal communication, including the ability to draft clear and concise correspondence, meeting notes, and briefing materials. - Scheduling and calendar management, including coordinating complex calendars and schedules across multiple high-level stakeholders. - Skill in meeting logistics and planning. - Skill in preparing reports, memos, spreadsheets and presentations. Abilities - Time management, particularly capability of working under deadlines and adjust priorities as conditions change. - Problem solving, particularly the ability to anticipate needs, troubleshoot administrative issues, and propose solutions that are effective and efficient. - Interpersonal abilities to interact collaboratively and professionally with stakeholders at all levels of an organization. - Ability to learn new technology and platforms. - Ability to handle sensitive information with discretion, confidentiality, and integrity. Other - Proactiveness; showing initiative in asking questions and identifying tasks. - Self-direction in completing work with minimal oversight. - Collaborative mindset in supporting others and contributing to a positive and effective work culture. - Commitment to serving New Yorkers and working across diverse teams. Preferred Skills - Prior experience in an administrative or operational role, particularly at a government, nonprofit, or tech-driven organization. How To Apply All applicants must apply through NYC Government Jobs | Explore Careers | City of New York - Please search and apply to the job ID number listed above. - Resume and cover letter are required for consideration. - Note that only applicants under consideration will be contacted. For more information on careers with the NYC Campaign Finance Board visit our website at <a href="https://www.nyccfb.info/" target="_blank">https://www.nyccfb.info/</a> to access the full listing of job opportunities and to learn more about our agency. ANALYST CFB AL 1 ONLY - 06601<h4>Minimum Qualifications</h4>1. A baccalaureate degree from an accredited college including or supplemented by at least 12 credits in one or more areas relevant to the duties described above, and one year of satisfactory full-time experience relevant to the duties described above; or 2. A four-year high school diploma or its educational equivalent and five years of experience as described in "1" above; or 3. Education and/or experience equivalent to "1" above.<h4>Preferred Skills</h4> Prior experience in an administrative or operational role, particularly at a government, nonprofit, or tech-driven organization. <h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a> <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Campaign Finance Board

Administrative Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for independently overseeing and challenging the company’s credit risk taking and credit risk management activities, including the comprehensive identification, management, and mitigation of credit risks within the company’s risk appetite. We are seeking a skilled and detail-oriented professional for credit risk governance. Responsibilities for this role include governance, reporting, working with stakeholders across the enterprise, regulatory support and building capabilities.The incumbent will report to the Director, Global Credit Risk Oversight.Key Responsibilities: <ul><li>Governance</li></ul>oMaintain Credit Risk Management PolicyoMaintain credit risk standards, procedures (in collaboration with functional team) and templates (e.g.: reports, MEMO etc.)oEnsure adherence to credit risk board approved plan and findings resolutionoConduct QC checks on 2LOD review reports<ul><li>Reporting</li></ul>oQuarterly Aggregate Credit Risk Assessment ReportoReport RAF results and escalations and Control and Compliance (C&amp;C) metrics oMIS reporting to partner teams (e.g., findings tracker, Smart Monitoring alert reports)oPerform ad-hoc analytics and reporting on credit findings (e.g., finding themes etc.)<ul><li>Internal Audit, Regulatory and ERM Support</li></ul>oCoordinate with functional team on IAG and regulatory requestsoCoordinate and prepare meeting materials for quarterly interagency meetingoMRA and regulatory recommendation remediation<ul><li>Capabilities </li></ul>oSupport the Portfolio Analytics team to develop next generation MIS capabilityoCollaborate with GRC capabilities team to support Archer and other foundational capabilitiesoDevelop automated tools to write and QC review reports using LLM modelsExperience and Background:<ul><li>Strong data &amp; analytical skills</li><li>Able to demonstrate strong knowledge of risk and financial management</li><li>Good communication and interpersonal skills; able to clearly articulate or interpret technical documents, regulatory guidelines, and complex project requirements in a concise manner to various stakeholders</li><li>Outstanding multi-tasking and project management skills</li><li>Superb teamwork aptitude, to work with colleagues and stakeholder across various AXP offices globally</li><li>Strong Microsoft Excel, PowerPoint skills; </li><li>Extremely high attention to detail</li><li>Self-starter and enthusiastic attitude</li><li>Advanced degree in quantitative or a related field</li></ul>Leadership Skills:<ul><li>Strong collaboration and influential leadership skills with the ability to build positive relationships across teams and levels of seniority;</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged;</li><li>Ability to communicate oversight findings to credit risk peers, business partners, and senior executives;</li><li>Strong verbal and written communication skills.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express Company seeks Directors, Risk Management to devise credit risk strategy for commercial new accounts and existing customers. Develop key capabilities to enable new account strategies for existing commercial customers ensuring growth while managing losses.Drive commercial products underwriting strategies and risk management policies for existing customers by strengthening risk processes.Work with business partners to enhance value proposition, improve customer experiences, and strengthen regulatory and compliance alignment for the company.Collaborate with the decision science team to enhance economic logic that supports core risk management decisions.Position requires a Bachelor’s degree in Business Administration, Finance, Economics, Statistics, Mathematics, Engineering, or a related field, followed by 5 years of progressively responsible experience with credit risk management and analytics. Experience must include: 3 years of experience with credit risk management for credit card and non-card products; 3 years of experience with developing credit risk policies and capabilities for exposure management, delinquency management, and limit management for card and non-card products; 3 years of experience with working in cross-functional and cross-border teams in commercial credit risk management; 3 years of experience with analyzing credit risk data from commercial credit bureaus and internal data sources, including financial statements, systems, and data management processes; 3 years of experience with exposure and limit management of credit card and non-card products; 3 years of experience with managing risk of high-balance commercial customers; 3 years of experience with analyzing commercial portfolios; 3 years of experience with translating complex analyses for technical and non-technical audiences; 3 years of experience with analysis of large datasets; and 3 years of experience with dBeaver, Hive, SQL, and Teradata. Telecommuting is available up to 2 days per week.Job Location: New York, NY Salary Range: $153,075.00 to&nbsp;$205,000.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI

Directors, Risk Management

After Sales Coordinator, Bal HarbourAt CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.About the role:This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities.&nbsp;What impact you can create at CHANEL:Repair Drop Off &amp; Pick Up&nbsp;<ul><li>Assist client at repair drop off and perform initial assessment on repair possibility with client&nbsp;</li></ul><ul><li>Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time&nbsp;</li></ul><ul><li>Enter all required detailed information in CASS and generate a claim&nbsp;</li></ul><ul><li>Assist client at pick up by confirming all agreed repair requests at drop off are completed, process pos transaction for payment or close the claim&nbsp;</li></ul>Operational Responsibilities&nbsp;<ul><li>Responsible for Open Claims Report for both Fashion and WFJ&nbsp;</li></ul><ul><li>Assist and partner with inventory team on all quality alerts for boutique&nbsp;</li></ul><ul><li>Quality check on all returned repairs from all workshops&nbsp;</li></ul><ul><li>Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc..&nbsp;</li></ul><ul><li>Maintain active communication with all workshops&nbsp;</li></ul><ul><li>Respond all emails within a timely manner&nbsp;</li></ul><ul><li>Process all incoming and outgoing stock repairs in CASS and MMS&nbsp;</li></ul><ul><li>Coordinate with clients and workshops on shipping and receiving&nbsp;</li></ul><ul><li>Partner with boutique other team members on client escalations&nbsp;</li></ul><ul><li>Process boutique stock repair and damage&nbsp;</li></ul>You Are Energized By:<ul><li>The history and heritage of The House of CHANEL&nbsp;</li></ul><ul><li>Demonstrating your expertise knowledge of customer service principles and practices&nbsp;</li></ul><ul><li>Utilizing your high-level of attention to detail and accuracy&nbsp;</li></ul><ul><li>Your desire to collaborate effectively with a diverse team&nbsp;</li></ul><ul><li>The opportunity to multi-task projects in a dynamic, fast paced environment&nbsp;</li></ul>What you will bring to the team:&nbsp;<ul><li>Ability to thrive in a team environment and work collaboratively&nbsp;</li></ul><ul><li>Understanding of, and passion for client experience&nbsp;</li></ul><ul><li>Excellent communication skills&nbsp;</li></ul><ul><li>Foreign language skills are preferred but not required&nbsp;</li></ul><ul><li>Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives&nbsp;</li></ul><ul><li>Curiosity and desire to learn and grow professionally within the world of CHANEL&nbsp;</li></ul>Position Logistics:<ul><li>Strong mindset of client services&nbsp;</li></ul><ul><li>Excellent written and verbal communication skills&nbsp;</li></ul><ul><li>Ability to interact with internal and external clients in a calm and professional manner&nbsp;</li></ul><ul><li>Ability to work within a team&nbsp;</li></ul><ul><li>Ability to solve client escalations and make sound decisions&nbsp;</li></ul><ul><li>Desire to be of service to clients and striving to deliver superior client experience&nbsp;</li></ul><ul><li>Possess a sense of urgency and high level of resourcefulness and self-reliance&nbsp;</li></ul><ul><li>High attention to details and organizational skills&nbsp;</li></ul><ul><li>Computer knowledge – Proficient in MS Word, Excel, PowerPoint&nbsp;</li></ul><ul><li>Bachelor's degree preferred&nbsp;</li></ul><ul><li>2 years in Fashion or Luxury client services experience required&nbsp;</li></ul><ul><li>Foreign language is preferred&nbsp;</li></ul><ul><li>Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.&nbsp;</li></ul>*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.Compensation:<ul><li>The anticipated base salary range for this position is $24 through $30. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.&nbsp;</li></ul>Benefits and Perks:<ul><li>Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund&nbsp;&nbsp;</li></ul><ul><li>Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)&nbsp;</li></ul><ul><li>Generous paid time off policies to include vacation, holiday, sick and volunteer days&nbsp;&nbsp;</li></ul><ul><li>401K and other incentives&nbsp;&nbsp;</li></ul><ul><li>Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care &amp; Dependent Care), Health Savings Account and Employee Assistance Program&nbsp;</li></ul><ul><li>Life insurance, Accidental Death &amp; Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident &amp; Medical, and Commuter Transit &amp; Parking&nbsp;</li></ul>Additional Information:CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:&nbsp;Diversity and Inclusion:<ul><li>At CHANEL, we are intentional in promoting Diversity &amp; Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.&nbsp;</li></ul><ul><li>We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.&nbsp;</li></ul>CHANEL Community:<ul><li>CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.&nbsp;</li></ul><ul><li>Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.&nbsp;</li></ul>Sustainability:<ul><li>CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.&nbsp;</li></ul><ul><li>Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.&nbsp;</li></ul>Arts and Culture:<ul><li>We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.&nbsp;</li></ul>Fondation CHANEL:<ul><li>Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   &nbsp;</li></ul><ul><li>For more information, please navigate to the Fondation CHANEL website here.&nbsp;</li></ul>Career and Leadership Development:<ul><li>We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.&nbsp;</li></ul>*CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.

80 Project Management / Professional Services Jobs in Paterson, NJ, USA