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<h3>Job Description:</h3><p><strong>The Role</strong></p><p>A Managed Platform Service Manager is responsible for the servicing of the Fidelity Managed Account Xchange (FMAX) to Fidelity Custody &amp; Clearing Services clients. The Service Manager is responsible for developing relationships with clients, responding to inquiries, executing tasks, engaging with third parties to resolve tasks and meeting the clients’ needs and business expectations. </p><p><strong>The Expertise and Skills You Bring </strong></p><ul><li><p>Bachelor’s degree required</p></li><li><p>Financial intermediary channel experience preferred (RIAs, Banks, and Broker/Dealers)</p></li><li><p>Client facing service experience required</p></li><li><p>Managed Account experience preferred</p></li><li><p>Series 7 &amp; 63 preferred</p></li><li><p>You are obsessed with delivering a superior client experience to our financial intermediary client base</p></li><li><p>You are self-driven to learn and understand how platform design impacts the customer experience</p></li><li><p>You can make decisions and act without the total picture</p></li><li><p>You can comfortably handle risk, uncertainty and change</p></li><li><p>You possess strong analytical and problem-solving skills and a willingness to make the extra effort to resolve issues</p></li><li><p>Excellent verbal and written communication skills</p></li></ul><p><strong>The Team</strong></p><p>The Managed Platform Service team will consist of Fidelity associates who consult regularly with RIA and Broker-Dealer firms to service their managed account business. The team utilizes internal systems as well as third party managed and financial planning platforms. The team is part of a larger group, that falls under the Client Experience division within Fund and Brokerage Operations &amp; Technology (FBOT). Associates within Client Experience are responsible for the majority of a client’s interactions with Fidelity and is therefore primarily responsible for the client 'experience' with the Fidelity brand. As a Managed Platform Service Manager, you rely on and are relied upon by multiple teams within and outside CE to ensure the managed platform is fully integrated within the clearing and custody offering which includes internal systems, policies and procedures. </p><h3>Certifications:</h3><h3>Category:</h3>Client Service<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

Fidelity Investments

Senior Manager, Managed Platform Services (FMAX) - IWMS Client Experience

<h3>Job Description:</h3><p><strong>The Role</strong></p><h3>Are you looking for a position to grow your technology skills, expand your knowledge of financial services, and give you the opportunity to problem solve with some of the best minds in the financial services and technology industries? There is no better place to drive solutions for improving internal controls than to operate at the nexus of technology and business with Fidelity Corporate Audit! As an IT Audit Senior Analyst, you will provide independent and objective audit and advisory services that help Fidelity manage risk, improve customer service, and enhance business performance. Our primary motivation is to drive positive change throughout the firm.</h3><h3><strong>The Expertise and Skills You Bring</strong></h3><ul><li><p>BA/BS/MS in Technology, Information Systems, Cybersecurity, or related field of study.</p></li><li><p>Professional audit or information security certifications preferred (CIA, CPA, CISA, CISSP, SANS GIAC, etc.).</p></li><li><p>Cloud computing (AWS or Azure) related associate-level certifications preferred. Security or Professional cloud certifications would be a plus.</p></li><li><p>3-5 years of experience in performing information technology audits, preferably in financial services.</p></li><li><p>Understanding of cloud security, containerization, API, DevOps, secure software development, application security, databases, and operating systems. Ability to independently perform hands-on IT general controls testing across many of these areas.</p></li><li><p>Understanding of authentication, authorization, and credential management.</p></li><li><p>Understanding of Artificial Intelligence, Machine Learning, Data Science and Robotic Process Automation.</p></li><li><p>Understanding of security monitoring activities that enable vulnerability, internal/external threat monitoring, incident management and threat intelligence activities.</p></li><li><p>Ability to work simultaneously on multiple tasks, manage priorities and workload.</p></li><li><p>Good technical problem solving and data analytical skills. Scripting and automation experience would be a plus.</p></li><li><p>Commitment to innovative, collaborative, and digital working style.</p></li><li><p>Strong presentation, written, and interpersonal communication skills.</p></li><li><p>Hands-on work style and ‘can do’ attitude with a strong desire to make things happen.</p></li><li><p>Curiosity and hunger to learn.</p></li></ul><h3><strong>The Team</strong></h3><p>The IT Audit Senior Analyst will be responsible for performing complex technology and/or business-integrated audits in support of Fidelity’s businesses. Key areas of focus include developing hypotheses around risk and controls, providing input to the development of the integrated audit plan, and collaborating with a successful team. Responsibilities include and are not limited to:</p><ul><li><p>Works with business and technology management to build an understanding of complex functions.</p></li><li><p>Workflows technology and end-to-end related processes, highlighting risks and controls embedded throughout the function.</p></li><li><p>Leverages audit automation tools in the evaluation of business operations and systems.</p></li><li><p>Performs audit test work including organizing and analyzing data, testing controls and documenting results.</p></li><li><p>Applies data analytics concepts, principles, and techniques to effectively identify control deficiencies.</p></li><li><p>Helps draft audit reports that provide a clear description of issues identified, related implications to the business or enterprise as a whole and management action plans to resolve the issues.</p></li><li><p>Coaches and mentors more junior members including interns/ co-ops on the team.</p></li><li><p>Builds working relationships with audit teams and clients.</p></li></ul>The base salary range for this position is $64,000-$121,000 per year. <p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</p><p>Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. </p><p>We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p><p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p><h3>Certifications:</h3><h3>Category:</h3>Audit

IT Audit Senior Analyst

<h3>Job Description:</h3><p><strong>Director, Asset Management Compliance </strong></p><p>Asset Management Compliance (AMC) works closely with Fidelity’s investment teams across all asset classes to ensure compliance with global regulations, investor requirements, and corporate policies in the interest of promoting customer trust and confidence in Fidelity. AMC is committed to driving Fidelity forward through business partnership and stewardship, platform modernization, and talent development. AMC associates are passionate about delivering sound guidance and creative solutions in a timely and adaptable manner to support Asset Management in delivering the best customer experience in the financial services industry.</p><p>The Director, Asset Management Compliance Oversight and Reporting, will play a key role in supporting the compliance program for multiple advisers related to CFTC/NFA regulations as registered Commodity Trading Advisers and Commodity Pool Operators. You will facilitate meetings with teams across Asset Management to ensure the appropriate regulatory oversight and reporting is in place. This role will also support regulatory filings, such as Form ADV for these advisers.</p><p><strong>The Role</strong></p><ul><li>Lead CFTC/NFA Compliance function strategically across compliance policies and procedures, oversight, regulatory filings, regulator inquiries and rule proposals</li><li>Ensure communication for CFTC/NFA compliance activities are provided to relevant stakeholders</li><li>Delivery timely and accurate reporting to regulators on behalf of Fidelity Diversifying Solutions (FDS) and Strategic Advisers (SAI)</li><li>Partner with team members to ensure consistent delivery of regulatory filings for all Asset Management Investment Advisers</li></ul><p><strong>The Expertise and Skills You Bring </strong></p><ul><li>Bachelor’s degree and 10+ years’ experience in the financial services industry</li><li>Strong asset management experience, including reporting to, and communicating with, regulators</li><li>Broad familiarity with Fidelity’s Asset Management business and fund service providers across the firm</li><li>Experience supporting Investment Managers with diverse product offerings, including derivatives usage and alternative investment strategies</li><li>Ability to make improvements in process through technology solutions</li><li>Willing collaborator that can work independently and in a team environment</li></ul>The base salary range for this position is $100,000-$169,000 per year. <p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</p><p>Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. </p><p>We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p><p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p><h3>Certifications:</h3><h3>Category:</h3>Compliance

Director, Asset Management Compliance

<h3>Job Description:</h3><h3><strong>Job Description:</strong></h3><h3>The Director, Project Management &amp; Strategic Initiatives will lead strategic and program management support for key AM &amp; Compliance, Risk &amp; Business Operations (CRBO) initiatives.</h3><h3><strong>Primary Responsibilities:</strong></h3><h3>This role is well-suited for someone who thrives in a dynamic, unpredictable environment. You’ll enjoy this position if you’re energized by being part of a hardworking, fun loving, creative, and collaborative team that loves to meet and support its business partners’ needs &amp; solutions.</h3><h3><strong>Expertise we are looking for:</strong></h3><ul><li><h3>7-10 years work experience in financial services organizations.</h3></li><li><h3>MBA or other advanced degree is preferred.</h3></li><li><h3>Excellent project management skills, top tier consulting experience is a plus.</h3></li><li><h3>Superb work ethic, attention to detail, team orientation, and commitment to excellence.</h3></li><li><h3>Proven track record when working with uncertainty and successfully delivering large, complex, and strategic initiatives (not IT implementations).</h3></li><li><h3>Outstanding collaboration skills and ability to partner and effectively influence across a variety of senior stakeholders.</h3></li><li><h3>Flexibility and the skill to both lead and contribute to teams are musts.</h3></li><li><h3>Exceptional analytical, communication, conceptual thinking, problem-solving capabilities.</h3></li><li><h3>Applicants must have exceptional analytical, communication, conceptual thinking, project management and problem-solving capabilities.</h3></li></ul><ul><li><h3>Ability to thrive in a fast-paced work environment and simultaneously managing several programs using program management best practices.</h3></li><li><h3>Understanding of the asset management industry is a plus.</h3></li></ul><h3><strong>The ideal candidate:</strong></h3><ul><li><h3>Will have a high degree of executive presence and professionalism.</h3></li><li><h3>Will work on a wide array of cross-functional projects across multiple business units.</h3></li><li><h3>Will need to successfully navigate the organization, build strong working relationships with key business stakeholders, and develop a strong professional network.</h3></li><li><h3>Is a quick learner, able to develop an understanding of the complex subject areas he or she is supporting to then deliver the strategic support needed by the business partner</h3></li><li><h3>The successful candidate will also need to be skilled in synthesizing complex ideas into easy-to-understand executive / presentation materials - including delivery of executive-level presentations to senior management.</h3></li><li><h3>The candidate needs to be comfortable taking direction from multiple leaders, open to constructive feedback, and working independently and with ambiguity.</h3></li><li><h3>Should be able to work collectively and collaboratively with the team, business partners and/or Fidelity senior leadership team to ensure service delivery &amp; satisfaction.</h3></li></ul><h3><strong>The Skills &amp; Knowledge You Bring:</strong></h3><ul><li><h3>You have exceptional project management and organizational skills that allow you manage deliverables, constantly re-prioritize, and ultimately meet deadlines with high quality work</h3></li><li><h3>You exhibit strong collaboration and networking skills that cultivates internal influence and being a trusted business partner</h3></li><li><h3>You are proficient in Microsoft Office suite–Word, Excel, PowerPoint and can use your PowerPoints and presentation skills to influence outcomes at executive interactions</h3></li><li><h3>You embrace a wide variety of work and are flexible-- from the ability to support administrative functions to executive interactions to make the project successful</h3></li><li><h3>You have excellent communications skills, including the ability to influence executive leadership through personal interactions as well as the creation and delivery of presentations.</h3></li><li><h3>You bring proven program and project management experience, including strategy, organizational design, change management, and business transformation.</h3></li><li><h3>You can understand complex business problems, synthesize information, analyze, and research data, and develop and / or implement practical solutions and recommendations.</h3></li><li><h3>You are able to build relationships with peers and executives in a variety of capacities</h3></li><li><h3>You can balance strategic thinking with practical implementation and can help influence the outcome</h3></li></ul><h3>The broader Business Management &amp; Strategy team provides operational and strategic support across the Compliance, Risk &amp; Business Operations (CRBO) functions, a part of the broader Asset Management (AM) organization in the areas of:</h3><h3>Business Management, including the aggregation and collection of Objectives &amp; Key Performance Indicators (OKPIs) The establishment, implementation, and execution of a robust communication strategy Real estate planning for all of Asset Management, including the close coordination with the Fidelity Real Estate Company (FREC) and the Future of Work (FoW) team Technology product support for the CRBO technology portfolio; and Strategic initiatives, project &amp; program management support for key AM &amp; CRBO initiatives.</h3><h3>Certifications:</h3><h3>Category:</h3>Program/Project Management<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

Director, CRBO Business Management & Strategy

<h3>Job Description:</h3><h3><strong>The Role</strong></h3><p>Are you passionate about using your analytical skills to derive insights and drive business strategy and success? Are you curious about being able to formulate the full picture by tying together seemingly disparate data points from multiple sources (e.g., customer attributes and behaviors, transactional history, digital activity, business financials) in to one cohesive story? Are you ready to drive experimentation &amp; strategic insights to optimize every aspect of the customer’s experience? If yes, we want you to join our forward-thinking team and make a real-world difference for Fidelity’s 40 million individual investors.</p><h3><strong>The</strong> <strong>Expertise</strong> <strong>and</strong> <strong>Skills</strong> <strong>You</strong> <strong>Bring</strong></h3><ul><li>5+ years of experience generating analytical insights to drive strategic business initiatives related to customer acquisition, segmentation &amp; retention, product strategy, and market sizing leveraging analytical tools and programming languages such as SQL, Python, R, etc.</li><li>A cross-functional collaborator who can work across a team with diverse skills and abilities and find success delivering insights from data to a broad audience in a simple, clear, and actionable way to better understand Fidelity's customers.</li><li>Ability to use data to tell a story of customer experience, highlighting both successes and friction points to inform initiatives and strategies.</li><li>Natural intellectual curiosity, initiative, and love for learning new skills and capabilities.</li><li>Experience in crafting and developing dashboards &amp; reports of customer-level data using Tableau, Power BI, Qlik etc.</li><li>Experience with financial products (securities trading, margin lending, investment strategy) a plus.</li><li>Bachelor’s degree in a quantitative / technical field such as Data or Business Analytics, Economics, Statistics, or Finance. MBA or MS degree a plus</li></ul><h3><strong>The</strong> <strong>Team</strong></h3><p>We are looking for an analytics professional to be a creative and collaborative team member, helping develop and lead data and hypothesis driven initiatives. As an indispensable member of Advanced Analytics &amp; Customer Insights, you'll be embedded in Fidelity’s product teams and will work with an agile inter-disciplinary team with a diverse set of skills across analytics, engineering, data science, marketing, product development etc., to optimize and personalize the Fidelity experience.</p><h3>Certifications:</h3><h3>Category:</h3>Data Analytics and Insights<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p>

Senior Manager, Advanced Data Analytics and Insights

<h3>Job Description:</h3><p><strong>The Role:</strong></p><p>Fidelity Health is on a mission to transform how employers support the health and well-being of their employees. As a <strong>Squad Leader</strong>, you will play a key role in shaping the future of our analytics and reporting products—solutions that help employers make smarter, data-informed decisions. This is a high-impact role for someone who thrives at the intersection of <strong>product strategy, customer insight, and innovation</strong>.</p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Drive Product Strategy</strong>: Define and evolve the product roadmap for employer-facing analytics and reporting solutions, ensuring alignment with Fidelity Health’s broader goals.</li><li><strong>Understand Customer Needs</strong>: Engage deeply with clients, sales teams, and relationship managers to uncover employer challenges and translate them into actionable product opportunities.</li><li><strong>Deliver Insightful Solutions</strong>: Partner with analytics teams to generate meaningful insights that help employers navigate healthcare trends, costs, and employee engagement.</li><li><strong>Lead Cross-Functional Teams</strong>: Collaborate with engineering, design, and business stakeholders to bring ideas to life and ensure successful delivery and adoption.</li><li><strong>Champion the User Experience</strong>: Advocate for intuitive, user-friendly tools that make complex data accessible and actionable for our clients.</li><li><strong>Own the Outcome</strong>: Take initiative, drive continuous improvement, and ensure that our products deliver measurable value to employers.</li></ul><p><strong>The Expertise and Skills You Bring:</strong></p><ul><li><strong>Education</strong>: Bachelor’s degree in a relevant field (e.g., business, healthcare management, information science) or equivalent experience.</li><li><strong>Customer Insight &amp; Market Understanding</strong>: You bring a deep understanding of employer needs and the ability to translate those into compelling product offerings. You are skilled at identifying emerging trends and unmet needs in the B2B healthcare space and turning them into actionable insights.</li><li><strong>Strategic Product Leadership</strong>: You have over 10 years of experience in product strategy, analytics, or related roles, with a proven ability to define and execute product roadmaps that align with business goals and customer priorities.</li><li><strong>Insight Generation</strong>: You are passionate about using data to tell a story. You know how to work with analytics teams to uncover trends and generate insights that help employers make better decisions about health and benefits.</li><li><strong>Cross-Functional Collaboration</strong>: You thrive in a collaborative environment, working across teams to bring ideas to life. You’re comfortable leading discussions with stakeholders from sales, client services, engineering, and design.</li><li><strong>User-Centered Mindset</strong>: You advocate for intuitive, user-friendly experiences and understand how to balance business needs with usability and adoption.</li><li><strong>Execution &amp; Agility</strong>: You bring strong organizational and project management skills, with experience working in Agile environments. You know how to keep teams aligned and moving forward, even in fast-paced or ambiguous situations.</li><li><strong>Clear Communicator</strong>: Ability to distill complex ideas into clear, compelling narratives for both technical and non-technical audiences.</li><li><strong>Leadership</strong>: You are a leader who inspires teams, fosters collaboration, and drives accounts</li></ul><p>Note: Fidelity will not provide immigration sponsorship for this position.</p><p><strong>The Team</strong></p><p>At Fidelity Health, we empower employers and employees to make confident healthcare decisions, leading to improved health and financial outcomes. Our mission is achieved through exceptional customer service and immersive digital experiences, all designed with scalability in mind. Our comprehensive solutions encompass Health and Welfare Services, Health and Benefit Accounts, Expense Management, and Medicare Services.</p><p>As an integral part of the Health Data, Analytics and Guidance product area, your role is pivotal in harnessing the full potential of personal-level healthcare data, including personal medical, pharmacy, and expense claims data. By facilitating engaging digital experiences and offering invaluable insights, you empower our users to make well-informed decisions and enhance their healthcare financial outcomes. Join our dynamic team and be part of a transformative journey in revolutionizing healthcare.</p><h3>Certifications:</h3><h3>Category:</h3>Business Analytics and Insights<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p>

Squad Leader, Health Analytics and Reporting

<h3>Job Description:</h3><p><strong>The Role</strong> </p><p>In the Domain Delivery Manager role, you and your team are accountable for synthesizing and communicating domain level strategy and roadmap, whilst also project managing all complex initiatives within your domain. You will partner with a broad set of stakeholders including the Head of AMT Strategy, Domain Leader, Product Area Leaders and Chapter Leaders. You will collaborate with your peers across domains and the AMT level head of strategy to ensure the AMT strategy and roadmap are inclusive of the critical milestones and strategic objectives of your domain. You will ensure the strategy and roadmap for both your domain and AMT are communicated clearly to our business partners and enterprise stakeholders</p><p><strong>Responsibilities</strong></p><p>You will be accountable for synthesizing the strategy for the domain, working collaboratively with the product and chapter areas, who are accountable for the definition of the strategy. You will develop, promote and maintain the strategy and roadmap at the domain level.</p><p>You will coordinate, improve, and maximize delivery at the domain and program level. You and your team will be responsible for program and project management of multiple complex projects across your domain and across AMT as required</p><p>You are a mature and effective leader, with the ability to both influence when you do not have direct accountability and drive when you have direct accountability.</p><p><strong>Focus Areas</strong> </p><p><strong>Initiative Cohesion</strong> </p><ul><li><p>Ensure delivery goals are clearly articulated and understood</p></li></ul><ul><li><p>Complete quarterly planning activities for the strategy and initiatives, ensuring achievement, milestones and risks are clear</p></li><li><p>Setup and manage the appropriate governance structure(s) around initiatives</p></li></ul><ul><li><p>Manage dependencies, risks, and impediments for the initiative and raise when needed. </p></li></ul><p><strong>Communication</strong> </p><ul><li><p>Ensure the strategy and roadmap for both your domain and AMT are represented clearly to our business partners and enterprise stakeholders</p></li><li><p>Work with your peers across domains to build a consistent communication harness for AMT</p></li><li><p>Establish communication practices through which to share delivery plans, coordinate roadmap adjustments, and provide transparency into plans and progress. </p></li></ul><ul><li><p>Provide updates to leadership on status of initiative including progress, risks, challenges, achievements, and metrics.</p></li></ul><p><strong>The Expertise and Skills You Have</strong> </p><ul><li><p>10+ years of delivery or project management experience managing large, highly complex technology programs </p></li></ul><ul><li><p>Strong grasp of business context and product lifecycle management, grounded upon customer outcomes </p></li></ul><ul><li><p>Strong grasp of the software development lifecycle and experience working closely with software engineers to deliver large scale technology initiatives</p></li></ul><ul><li><p>Ability to drive and align execution of the Program with all stakeholders to a shared Initiative across Product Teams, Functions, Domains, and BUs </p></li></ul><ul><li><p>Strong change management skills </p></li></ul><ul><li><p>Ability to balance strategic and tactical priorities</p></li><li><p>Proven strategic, analytical, and problem-solving skills with the ability to identify and articulate connections across separate, but related, concepts </p></li></ul><ul><li><p>Strong ability to lead and influence behavior without formal authority </p></li></ul><ul><li><p>Proven excellence in communication and people-interaction skills </p></li></ul><ul><li><p>Continuous improvement attitude when thinking of the longevity of the Program and future delivery support model </p></li></ul><ul><li><p>Intellectual curiosity with a strong desire to understand key trends across technology, both within and outside of Fidelity, and apply takeaways locally </p></li></ul><ul><li><p>Experience encouraging Agile behaviors, reinforcing practices, norms, events, and supporting the overall performance and efficiency of the Program </p></li></ul><h3>Certifications:</h3><h3>Category:</h3>Program/Project Management<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

VP Domain Delivery Manager - AM Arch and Tech Foundations (ATF)

<h3>Job Description:</h3><p><strong>Vice President, Asset Management Compliance – Digital Asset Class Lead</strong></p><p>Be a part of Fidelity Asset Management’s digital asset initiatives and join Fidelity’s efforts to further the framework and structure needed in crypto research, tokenization, investment product development, distribution, and digital asset education. The Digital Asset Management team strives to deliver a diverse range of digital asset investment vehicles and capabilities to meet the growing needs of our retail, intermediary, and institutional clients. The team includes compliance, trading, business development, product, fund operations, and business operations.</p><p>Asset Management Compliance ('AMC') works closely with Fidelity’s investment teams across all asset classes to ensure compliance with global regulations, investor requirements, and corporate policies in the interest of promoting customer trust and confidence in Fidelity. AMC is committed to driving Fidelity forward through business partnership and stewardship, platform modernization, and talent development. AMC associates are passionate about delivering sound guidance and creative solutions in a timely and adaptable manner to support Asset Management in delivering the best customer experience in the financial services industry.</p><p><strong>The Role</strong></p><p>As the lead compliance associate for the digital asset team, you will build and maintain relationships with business partners, advise on policy matters, and coordinate key compliance activities relevant to digital assets. You are responsible for working with the broader AMC to implement this compliance program, which supports critical initiatives, new products, business partner reporting, and error resolution.</p><p>In this role, you will build and maintain strong working relationships with Fidelity senior management, providing timely awareness of key risks, issues, and results with Asset Management leaders.</p><h3>Primary Responsibilities</h3><ul><li><p>Design, lead and maintain the digital asset compliance program and serve as the compliance contact for digital assets.</p></li><li><p>Develop an overall strategic vision for the digital assets compliance functional areas.</p></li><li><p>Develop compliance policies and procedures; monitor the design and operating effectiveness of controls; track legal and regulatory changes and trends; identify and resolve digital assets compliance issues; and help oversee regulatory examinations and assessments.</p></li><li><p>Support from a compliance standpoint a broad range of activity across digital asset products and services businesses, including developing new products and services and launching new business initiatives.</p></li><li><p>Partner with trading, portfolio management, research, legal, risk and operational teams in support of operations and client portfolios.</p></li></ul><p><strong>The Expertise You Have</strong></p><ul><li><p>Bachelor’s degree or equivalent</p></li><li><p>13+ years of compliance, legal and/or regulatory experience</p></li><li><p>Strong understanding of digital assets and blockchain technologies, including crypto assets, stablecoins, non-fungible tokens (NFTs), central bank digital currencies (CBDCs), security tokens, and different types of blockchain protocols.</p></li><li><p>Strong understanding of the asset management industry, securities markets, and buy-side trading</p></li><li><p>Broad familiarity with Fidelity’s businesses</p></li><li><p>Ability to think, influence and act quickly in response to issues</p></li></ul><p><strong>The Skills Your Bring</strong></p><ul><li><p>Strong leadership skills that embody Fidelity’s Leadership Principles</p></li><li><p>Outstanding relationship management, communication, collaboration, and influencing skills</p></li><li><p>Entrepreneurial thinker; accountable for and skilled in exercising good judgment</p></li><li><p>High degree of integrity and strong work ethic; orientation toward results; positive demeanor</p></li><li><p>Strong analytical, interpersonal, and problem-solving skills</p></li><li><p>Ability to simultaneously identify, prioritize, and address multiple issues and quickly respond to shifts in priorities</p></li><li><p>Ability to collaborate with others in a team-oriented, fast-paced environment</p></li></ul><p>#CryptoSpecialized</p><h3>Certifications:</h3><h3>Category:</h3>Compliance<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p>

Vice President, Asset Management Compliance – Digital Asset Class Lead

<h3>Job Description:</h3><p>Do you genuinely enjoy making a difference in the lives of others? If you answered “<strong>yes</strong>” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Smithfield site. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.</p><p>In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​</p><p><strong>What to expect…</strong></p><p>As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.</p><ul><li>Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.</li><li>In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.</li><li>Rewards &amp; Recognition: Your achievements will be celebrated as you progress through the program.</li><li>This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.</li></ul><p><strong>The Skills You Bring</strong></p><ul><li>Ability to establish rapport and relationships through effective communication</li><li>Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.</li><li>Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)</li><li>Proficiency in navigating and troubleshooting basic technology issues or systems.</li><li>Handle a variety of situations and conversations driving towards a resolution suitable for all</li><li>Self-motivated teammate with strong social skills who brings energy and passion to the team</li><li>Minimum 1 year of customer service experience</li><li>High School diploma or GED required</li></ul><p><strong>The Value You Deliver</strong></p><ul><li>A passion for helping people</li><li>Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making</li><li>Provide outstanding customer service and communication via voice or digital channels</li></ul><p><strong>Note: Fidelity is not providing immigration sponsorship for this position </strong></p><p><strong>Our Investments in You</strong></p><p>Our benefit programs are crafted to help you and your loved ones strike the perfect balance. <a href="https://jobs.fidelity.com/media/ikpdyse5/fid-2025-tpbs-fca-region1.pdf" target="_blank">Click here to learn about a few featured benefits (not all benefits are listed)</a></p><p><strong>Shifts and Hours:</strong> Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am – Midnight EST</p><h3>Certifications:</h3><h3>Category:</h3>Customer Service<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p>

Financial Customer Associate - Bilingual- Smithfield

<h3>Job Description:</h3><p>Do you genuinely enjoy making a difference in the lives of others? If you answered “<strong>yes</strong>” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Smithfield site.</p><p>In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​</p><p><strong>What to expect…</strong></p><p>As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.</p><ul><li>Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.</li><li>In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.</li><li>Rewards &amp; Recognition: Your achievements will be celebrated as you progress through the program.</li><li>This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.</li></ul><p><strong>The Skills You Bring</strong></p><ul><li>Ability to establish rapport and relationships through effective communication</li><li>Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.</li><li>Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)</li><li>Proficiency in navigating and troubleshooting basic technology issues or systems.</li><li>Handle a variety of situations and conversations driving towards a resolution suitable for all</li><li>Self-motivated teammate with strong social skills who brings energy and passion to the team</li><li>Minimum 1 year of customer service experience</li><li>High School diploma or GED required</li></ul><p><strong>The Value You Deliver</strong></p><ul><li>A passion for helping people</li><li>Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making</li><li>Provide outstanding customer service and communication via voice or digital channels</li></ul><p><strong>Note: Fidelity is not providing immigration sponsorship for this position </strong></p><p><strong>Our Investments in You</strong></p><p>Our benefit programs are crafted to help you and your loved ones strike the perfect balance. <a href="https://jobs.fidelity.com/media/ikpdyse5/fid-2025-tpbs-fca-region1.pdf" target="_blank">Click here to learn about a few featured benefits (not all benefits are listed)</a></p><p><strong>Shifts and Hours:</strong> Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am – Midnight EST</p><h3>Certifications:</h3><h3>Category:</h3>Customer Service<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p>

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