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14-Oct-2024<h4>Events and Outreach Coordinator</h4>Faculty of Arts and Sciences 66991BRJob SummaryReporting to the Administrative Director, the Events and Outreach Coordinator is responsible for managing the multifaceted logistical coordination for dozens of public and internal events, including but not limited to dinners, receptions, symposia, and retreats. The Events and Outreach Coordinator will help the Faculty of Arts and Sciences (FAS) Dean’s Office to cultivate strong relationships with members of the FAS Faculty and the broader FAS community and to develop, implement, and assess a range of community and public programs associated with priorities of the FAS Dean.The successful candidate will possess:<ul><li>Demonstrated experience planning and coordinating events of varying sizes, audiences, and format.</li></ul><ul><li>Prior experience working in academia, politics, government, or public service.</li></ul><ul><li>The ability to establish professional relationships with colleagues and external stakeholders across all levels of seniority with diplomacy, poise, and tact.</li></ul><ul><li>Motivation, resourcefulness, and initiative, the ability to meet deadlines, and track multiple projects and deliverables.</li></ul><ul><li>A problem-solving, creative, and can-do mindset.</li></ul><ul><li>The ability to adeptly communicate with and provide exceptional customer service to a broad range of FAS and University stakeholders including FAS leadership, faculty, students, staff and distinguished guests.</li></ul>The Events and Outreach Coordinator must be able to work a variable schedule that may include overtime. This position will staff events, some of which occur in the mornings, evenings, and infrequent weekend events during the academic year.Position DescriptionWorking closely with the Administrative Director and the Deputy Chief of Staff, the Events and Outreach Coordinator's responsibilities will primarily fall into two categories:Event Management<ul><li>Building and extending invitations and guest lists.</li><li>Assisting senior staff in the event planning process to integrate logistical management with program development.</li><li>Preparing written briefings for invited guests and being responsible for follow-up.</li><li>Managing travel, accommodations, and other correspondence with FAS guests.</li><li>Drafting staffing plan and working closely with FAS Dean’s Office senior staff to oversee the events, including set up &amp; clean up.</li><li>Coordinating with facilities, media services, photographers, and other vendors.</li><li>Ordering catering, preparing signage, and name tents.</li><li>Processing reimbursements, database management and upkeep of all guests.</li></ul>Outreach and Audience Management<ul><li>Maintaining and refining an outreach and audience management system.</li><li>Monitoring and updating existing contacts and listservs.</li><li>Coordinating audience-building efforts among various programs.</li><li>Researching and identifying new audiences.</li><li>Developing and tracking analytics.</li><li>Other duties as assigned.</li></ul>Basic QualificationsMinimum of 5 years of event management experience is required; education may count toward experience.Additional Qualifications and SkillsIf you have some, but not all of the following, we encourage you to apply; we value employees with a willingness to learn:<ul><li>Bachelor's degree is helpful.</li></ul><ul><li>Prior event planning, program management, and communications experience strongly preferred.</li></ul><ul><li>Prior experience working in a nonprofit or academic setting preferred.</li></ul><ul><li>Superior organizational skills and demonstrated ability to work independently, handle multiple tasks simultaneously, and attention to detail.</li></ul><ul><li>Candidate should have strong skills in written and oral communication, research, and proofreading.</li></ul><ul><li>Sound judgment, a high level of discretion, and the ability to manage confidential information.</li></ul>Working ConditionsWork is performed in an office environment.Additional InformationWe regret that we are unable to provide visa sponsorship for this position. All formal offers will be made by FAS Human Resources. &nbsp;Work Format DetailsThis is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and researchers. The position is required to work in-person on campus a minimum of two days per week during the academic year. Specific days and schedule will be determined between you and your manager and based on the events schedule. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About UsThe Faculty of Arts and Sciences is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s PhD. programs (the Graduate School of Arts and Sciences, founded in 1872). The 40 academic departments and more than 30 centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code403040 Coordinator II Work FormatHybrid (partially on-site, partially remote) Sub-UnitDean Salary Grade055DepartmentFAS Dean's OfficeUnion99 - Non-Union, Confidential Non-Ex Time StatusFull-time Pre-Employment ScreeningIdentity ScheduleM-F 9-5; 35 hours per weekCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-CK1

Harvard University FAS Human Resources

Events and Outreach Coordinator

14-Oct-2024<h4>Administrative Coordinator</h4>Faculty of Arts and Sciences 66989BRJob SummaryThe Faculty of Arts and Sciences (FAS) Dean's Office seeks a detail-oriented individual with strong organizational skills to provide a high level of administrative support in a fast-paced environment. This position reports to the Administrative Director and supports the work of the Dean of the Faculty of Arts and Sciences.Position DescriptionThe Administrative Coordinator provides essential front-line support in a high-profile office by performing confidential administrative duties, including:<ul><li>Answering phones and greeting visitors</li><li>Assisting the FAS Dean in staying on schedule</li><li>Setting up and managing hybrid meetings using Zoom in the conference room, ensuring smooth communication between in-person and remote participants</li><li>Preparing and processing confidential correspondence</li><li>Coordinating travel, event, and meeting arrangements</li><li>Managing electronic records in ApplicationXtender</li><li>Processing invoices, journals, and reimbursements for payment</li><li>Monitoring the general email account and responding to requests for general information and FAS policies</li><li>Serving as backup for the Executive Assistant to the Dean when they are on vacation</li><li>Supporting the FAS Dean's Office team with general administrative duties as needed</li></ul>Basic Qualifications<ul><li>Three or more years of relevant administrative and customer service experience in an office environment.&nbsp; Education beyond high school may count toward experience</li><li>Proficiency in MS Office suite and Adobe Professional</li><li>Experience with setting up and managing videoconferencing equipment and software, particularly Zoom</li></ul>Additional Qualifications and SkillsThe following Additional Qualifications are strongly preferred.&nbsp; If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.<ul><li>College degree desirable</li><li>Solid administrative and advanced computer skills</li><li>Strong ability to multitask and handle constant interruptions and deadlines</li><li>Professional and courteous manner</li><li>Eagerness to work collegially and flexibly with staff at all levels</li><li>Excellent attention to detail and strong proofreading skills</li><li>Discretion, diplomacy, and good judgment</li><li>Demonstrated ability to handle confidential information</li></ul>Working ConditionsWork is performed in an office environment.Additional InformationWe regret that we are unable to provide visa sponsorship for this position. All formal offers will be made by FAS Human Resources.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About UsThe Faculty of Arts and Sciences is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s PhD. programs (the Graduate School of Arts and Sciences, founded in 1872). The 40 academic departments and more than 30 centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code403134 Coordinator I Work FormatOn-Site Sub-UnitDean Salary Grade054DepartmentFAS Dean's OfficeUnion99 - Non-Union, Confidential Non-Ex Time StatusFull-time Pre-Employment ScreeningIdentity Schedule37.5 hours per week Monday - Friday, 8:30 AM - 5:00 PMCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-CK1

Administrative Coordinator

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description Pay Rate: $36.51 per hour. BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Performs all field functions relating to direct customer interface at all premises starting as the curb stop/box through the service line and the meter, including all reading devices, pits, boxes, meter readings (all types and purposes), meter investigations (incidental or emergency), collections, settings, changing, field testing for flow and/or pressure, testing, service shut offs, high bill investigations, and frozen meter repairs. Primary Duties/Responsibilities: <ul><li>Performs all functions relating to meters two inches (2") or less, including setting, changing, disconnecting, testing, and reading up to, and including inside, connecting pipe.</li><li>Tests, adjusts, and corrects inaccuracies in meter registration.</li><li>Removes, changes installs and/or repairs reading devices on all size meters. Performs necessary field repairs such as damaged pipes while changing the meter or installing meter couplings.</li><li>Localization, operation, inspection, and testing of curb stops and valves, water services and meters by utilizing locating equipment.</li><li>Replaces covers, locates curb boxes and submits proper documentation for curb box referrals, and valve boxes.</li><li>Must be able to discuss consumption and usage patterns with customers. Reports unresolved customer inquiries and/or complaints to the supervisor.</li><li>Conducts examinations at the customer's premises to evaluate unusual or unknown water usage. Locates leaks on customer premises.</li><li>Reports and records (documents) unusual conditions observed on the customers premises which could have an impact on customer relations including potential cross connections, illegal connections, and/or uses, etc.</li><li>Prepares and submits the necessary documentation for work performed daily.</li><li>Answers telephone calls, completes,, and relays information as necessary, and calls customers to arrange and/or cancel appointments for field visits.</li><li>Operates company systems, devices, and software applications.</li><li>Works closely with customers, contractors, and government officials to coordinate company policies and operations.</li><li>Performs similar or less skilled work as assigned.</li><li>Performs higher skilled work as assigned.</li><li>New bidders and hires will perform regularly scheduled standby emergency duties (year round) response time not to exceed 45 minutes.</li></ul> Qualifications Education/Experience/Background: <ul><li>High School Diploma/GED is required.</li></ul> Knowledge/Skills/Abilities: <ul><li>Must possess good verbal and written communication skills.</li><li>Must possess basic math skills.</li><li>Must be available for emergency stand by (45 minutes response).</li></ul> Required Certification/Licenses/Training: <ul><li>Must have valid State driver's license.</li></ul> Physical Requirements: <ul><li>Must be able to lift to 50 pounds.</li><li>Must have the ability to climb, bend, and crawl in tight spaces.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Customer Service Field Representative

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: The Customer Service Representative I is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Idaho Public Utilities Commission requirements. The customer service center performs a variety of customer facing duties, is responsible to take a high volume of customer calls, respond to emails and website portal requests, process customer requests to turn on and off water and make payment plans. Primary Duties/Responsibilities: The day-to-day operations include, but are not limited to the following : <ul><li>Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.</li><li>Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.</li><li>Responsible to achieve customer service metrics and satisfaction levels.</li><li>Ensure all service orders are complete and entered into CC&amp;B.</li><li>Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).</li><li>Assist with routing new development for meter reading and entry into CC&amp;B.</li></ul> Other Responsibilities : <ul><li>As requested, participate in other initiatives such as, but not limited to, CC&amp;B Upgrades, Web Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director.</li></ul> Qualifications Education/Experience/Background: <ul><li>High School Diploma/GED is required.</li><li>1-3 years of experience in a customer service center or equivalent Veolia work experience, preferably in a Regulated Utility.</li><li>Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner</li></ul> Knowledge/Skills/Abilities: <ul><li>Fine-tuned organizational, interpersonal, and problem-solving skills to create positive interactions with customers.</li><li>Strong communication (oral and written) and listening skills to understand the customer's situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner.</li><li>Practiced problem solving and critical thinking skills to determine solutions to a customer's problem resolving issues effectively.</li><li>Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively.</li><li>Demonstrates patience and politeness, especially when interacting with difficult or irate customers.</li><li>Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.</li><li>Flexibility - ability to fill-in as needed to cover critical tasks/roles.</li><li>Attention to detail in order to follow company processes and Commission rules.</li><li>Integrity - ability to maintain confidentiality of customer information.</li><li>Ability to prioritize and manage multiple competing work priorities successfully.</li><li>Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work.</li><li>Proficiency with Google Products.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Customer Service Representative I

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description Pay Rate: $24.00 per hour. BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, timekeeper responsibilities. Primary Duties/Responsibilities: <ul><li>Know and abide by company's safety policy and procedures.</li><li>Answer all incoming calls within Veolia' standards</li><li>Respond to all customers inquiries and complaints.</li><li>Schedule and communicate service orders to the Service and Meter Technicians</li><li>Ensure all service orders are complete</li><li>Process all customer payments, prepare daily deposits, maintain cash reports</li><li>Open and distribute incoming mail.</li><li>Maintain customer files</li><li>Maintain active collections process adhering to business processes.</li><li>Calculate, process and post customer billing adjustments.</li><li>Comply with all company processes, procedures, SOPs and work rules</li><li>Perform timekeeping function</li><li>Perform other clerical duties as necessary</li><li>Other duties as needed and assigned, within reasonable scope of the position, as determined by Veolia.</li></ul> Qualifications Education/Experience/Background: <ul><li>High School Diploma/GED is required.</li><li>1-2 years of experience in office customer service.</li></ul> Knowledge/Skills/Abilities: <ul><li>Must be able to read, write, and compute simple math problems.</li><li>Excellent telephone skills.</li><li>Strong interpersonal skills.</li><li>Strong computer skills and knowledge of Microsoft Word and Excel.</li><li>Strong verbal and written communications skills.</li><li>Strong problem-solving abilities.</li><li>Able to multi-task and prioritize work.</li><li>Able to work under pressure and respect deadlines.</li></ul> Required Certification/Licenses/Training: <ul><li>Valid driver's license is required.</li></ul> Physical Requirements: <ul><li>Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.</li><li>Must be able to see, hear, speak clearly, and converse in English.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Customer Service Representative

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description Pay Rate: $140000 per year. BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: We are seeking a Senior Business Analyst to support the reimplementation of our Customer Portal Website within an accelerated time frame. Primary Duties/Responsibilities: <ul><li>Requirements Gathering and Prioritization:<ul><li>Collaborate with stakeholders, including business users, project managers, and developers, to understand their needs and gather requirements for the new website. Prioritize requirements based on their impact on project duration and business value.</li></ul></li><li>Business Process Analysis and Optimization:<ul><li>Analyze existing business processes and workflows to identify areas for improvement and optimization in the new system. Streamline processes to reduce project duration and increase efficiency.</li></ul></li><li>Documentation and Communication:<ul><li>Create detailed documentation, including functional specifications, user stories, use cases, and process flows, to communicate requirements effectively to the development team. Ensure clear and concise communication to minimize misunderstandings and rework.</li></ul></li><li>Stakeholder Management and Collaboration:<ul><li>Facilitate communication and collaboration between business users, project managers, and development teams to ensure alignment and understanding of project goals and requirements. Proactively address any conflicts or issues that may arise to minimize delays.</li></ul></li><li>Solution Design and Technical Guidance:<ul><li>Work closely with the development team to translate business requirements into technical solutions, ensuring that the new website meets the needs of the business and its users. Provide technical guidance and expertise to expedite the development process.</li></ul></li><li>Testing and Quality Assurance Strategy:<ul><li>Collaborate with the testing team to define test cases and scenarios, ensuring that the new website meets the specified requirements and functions as expected. Develop a comprehensive testing and quality assurance strategy to minimize defects and rework.</li></ul></li><li>Change Management and Training:<ul><li>Support the change management process by assisting with user training, documentation updates, and communication of system changes to stakeholders. Ensure a smooth transition and adoption of the new website to minimize disruptions.</li></ul></li><li>Risk Assessment and Mitigation:<ul><li>Identify potential risks and issues that may impact the project's duration and success. Work with the project team to develop mitigation strategies and contingency plans to minimize delays and ensure timely delivery.</li></ul></li><li>Continuous Improvement and Agile Practices:<ul><li>Stay updated with industry trends and best practices in web development and customer portal solutions. Implement agile practices and methodologies to increase project efficiency and adaptability.</li></ul></li><li>Mentoring and Support:<ul><li>Provide guidance and support to junior business analysts and other team members, sharing your expertise and knowledge to help them grow their skills. Foster a collaborative and supportive environment to maximize productivity and minimize project duration.</li></ul></li></ul> Work Environment: <ul><li>Local Position (Paramus, NJ) preferred with remote work allowed up to 3 days a week.</li><li>Flexible timing requested.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's degree in a relevant field such as Computer Science, Information Systems, or Business Administration.</li><li>Must have 10+ years of related experience. Proven experience as a Business Analyst, preferably in web development or software implementation projects.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.</li><li>Solid understanding of software development methodologies, including Agile practices.</li><li>Strong sense of work organization allowing quick review of features with a high level of attention to detail, ensuring documentation is complete and no functionality is overlooked.</li><li>Experience with Drupal or similar Content Management Systems (CMS).</li><li>Good experience in using industry-standard design and work management tools such as Jira, Google Docs, Lucid Chart, etc...</li><li>Knowledge of utility industry processes and customer portal solutions.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li>Strong leadership and mentoring skills, with the ability to guide and support junior team members.</li><li>Experience in working with vendors (onshore and offshore).</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Senior Business Analyst

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description Pay Rate: $27.55 per hour. BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Under general direction of Supervisor. employee shall perform customer and field activities related to phone calls, billing, adjustments, collection and/or shut off of customer accounts. Employee will act as a liaison between departments and customers as needed. Handle various other tasks as assigned by management. Primary Duties/Responsibilities: <ul><li>Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments, etc.</li><li>Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and-transmittals daily.</li><li>Opens, routes and processes incoming mail.</li><li>Processes and maintains meter related and customer account records: including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports.</li><li>Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution.</li><li>Operates usual office machines and related customer service software/programs etc.</li><li>Greet and receive visitors at the building and direct them accordingly,</li><li>Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.</li><li>Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, faxes.</li><li>Shift work requirement: Monday - Saturday.</li></ul> Qualifications Education/Experience/Background: <ul><li>High School Diploma/GED is required.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Company Description Veolia Water Technologies &amp; Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. Job Description We are looking for an Account Representative to join our team in Chemical Monitoring and Solutions business. Our Account Managers are part of a team of specialists who use their technical expertise and experience to help our customers find solutions to our customers water treatment problems and have oversight for projects with moderate complexity. Do you have experience in water treatment? Do you possess a degree in chemical engineering or a related field? If you answered yes to both these questions, then you may be just the person for the job. Here is what this opportunity will offer you: <ul><li>The opportunity to use your expertise and education to make a positive impact on the planet's resources</li><li>Access to superior technical and commercial training</li><li>Competitive pay, sales incentives and benefits, including health and dental benefits as well as pension and 401K</li><li>A culture where safety is paramount</li><li>The autonomy to work from home and manage your workload and schedule</li><li>The opportunity to travel across the country and North America to learn from a talented team of water treatment experts</li><li>Personal use of company vehicle</li></ul> Your key responsibilities in this role will be: <ul><li>To work directly and on site with customers providing industrial water testing and analysis</li><li>To help achieve effective and profitable sales in an assigned territory</li><li>Growth of new accounts as well as focus on maintaining existing accounts</li><li>To work with current customers and prospects to find solutions to meet sales and service needs</li><li>To build lasting customer relationships by developing an understanding of customer's business model and of how Veolia's products and services can deliver added value to the customer</li></ul> Qualifications Our Ideal candidate will possess the following qualifications: <ul><li>Experience in direct sales, customer service, account, or team leadership or industry operations is an asset</li><li>B.Sc. Degree or Diploma in Engineering (Chemical, Industrial, or Mechanical), Biology, or Chemistry, OR Bachelor's Degree in any discipline plus 2 years' experience in the water treatment field.</li><li>Ability and willingness to work in a range of environments including but not limited to industrial facilities, manufacturing facilities, and power industry facilities.</li><li>Demonstrated sales/people skills and/or aptitude. </li><li>The candidate must possess solid communication skills (both written and verbal). </li><li>Demonstrated computer skills, including Microsoft Word, Excel, Outlook and PowerPoint. </li><li>The candidate must be willing to work independently (after proper training) and be a self-starter.</li><li>Customer-centric mindset, able to translate customer issues/needs into profitable business solutions</li><li>Some travel involved</li><li>Valid driver's license</li></ul> Additional Information All your information will be kept confidential according to EEO guidelines. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Account Representative - Water Treatment Chemicals

Join the Clean Energy Revolution BecomeaCustomer Programs Senior Project Managerat Southern California Edison (SCE) and build a better tomorrow. In this job, you will work on the Program Integration and Development team to support long-term customer program strategy development. You will work across our portfolio of programs, including traditional programs, such as Energy Efficiency and Demand Response and emerging programs, such as, Building Electrification, Transportation Electrification, Customer Generation, and Income Qualified Programs to advise on how to meet SCE’s ambitious Countdown to 2045 goals. As a Senior Project Manager, you will be responsible for leading market research, quantitative and qualitative analyses, collaborating with our program and regulatory affairs partners, and managing key strategic initiatives across the portfolio.As a&nbsp;Senior Project Manager, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Manages activities of one or more large, mid to long-term projects with responsibility for results in terms of costs, methods and outcomes</li><li>Develops business plans, objectives and initiatives for the organization</li><li>Provides inputs to organizational objectives and policies and ensures delivery of results</li><li>Engages regularly with senior management as a key consultant on critical business issues</li><li>Identifies and manages resolution of major or complex project issues in order to meet goals of the project and maintain timeline and budget for the project</li><li>Implements, establishes, and maintains key strategic metrics that ensure project effectiveness</li><li>Maintains transparent and efficient resource planning and allocation process for ongoing projects within the assigned area of responsibility; Ensures all on-going project strategies are in compliance with SCE standards, as well as political and regulatory requirements when applicable</li><li>Develops resource and financial requirements from the project plan; Analyzes and determines regulatory impacts and requirements of the project</li><li>Analyses project portfolio performance and financial reporting, continuously improving reporting using multiple tools and key performance metric tracking; Facilitates the internal information exchange for key stakeholders by providing project status reports</li><li>Identifies project performance issues, analyzes and addresses them in a timely manner</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Ten or more years of experience in project management.</li></ul>Preferred Qualifications <ul><li>Bachelor’s degree or higher in business, finance, engineering, management, or related field</li><li>Experience related to utility programs, transportation electrification, building electrification, energy efficiency, demand response, or equity.</li><li>Experience with energy policy, including familiarity with regulatory frameworks, compliance requirements and filing development (e.g., Advice Letter Development).</li><li>Prior role in internal strategy, management consulting, or a related field.</li><li>Experience managing cross-functional, multi-stakeholder projects.</li><li>Experience in strategic planning, market research, or related functions.</li><li>Excellent in both oral and written communication, including top-notch presentation abilities for leadership interactions.</li></ul>Additional Information <ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul>About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Customer Programs Senior Project Manager

Initial Posting Date: 10/11/2024Application Deadline:10/27/2024Agency:Oregon Health AuthoritySalary Range:$6,257 - $9,226Position Type:EmployeePosition Title:Public Health Regional Emergency Coordinator (Operations and Policy Analyst 3) – Portland, OR (Hybrid)Job Description:The Oregon Health Authority (OHA), Public Health Division (PHD), Health Security, Preparedness and Response program in Portland, Oregon has a career opportunity for a Public Health Regional Emergency Coordinator to serve as the primary contact and technical advisor responsible for developing and enhancing systems for state and local public health, as well as regional health care coalitions, which include hospitals, health systems, local public health agencies, emergency medical services (EMS), and county emergency management. The focus will be on emergency preparedness and response within designated counties or regions in Oregon. This is a full-time, permanent, management service position and is not represented by a union. This recruitment may be used to establish a list of qualified candidates to fill current or future vacancies. What you will do! As the Public Health Regional Emergency Coordinator, you will be responsible for overseeing, supporting the development, and coordinating the revision and implementation of local and statewide emergency plans pertaining to hazard mitigation, emergency preparedness, planning, disaster response, and recovery efforts, as well as health care medical surge and public health areas including epidemiology, laboratory services, environmental health, and immunization. You will function as a resource for operational development and technical assistance in an advisory capacity and may participate as a member of a state or local incident management team as needed.What we are looking for: Minimum Qualifications: A bachelor's degree in public health, occupational health, public policy or public administration or a degree demonstrating the capacity for the knowledge and skills AND four (4) years of professional-level evaluative, analytical, and planning experience related to occupational health and safety.ORA combination of experience and education, equivalent to seven (7) years of professional-level evaluative, analytical, and planning experience related to occupational health and safety. Desired Attributes: <ul><li>Experience and demonstrated expertise in hospitals, health systems, and the fields of public health emergency preparedness and response.</li><li>Working knowledge of quality improvement processes and project management.</li><li>Experience and a thorough understanding of emergency management planning concepts and public health systems.</li><li>Experience in effectively communicating with federal, regional, local, and state public health and public safety personnel, including management and policy-level officials from non-governmental organizations.</li><li>Possess a proficient understanding of software applications used for preparing documents for public release, including the development and revision of documents for electronic transmission formats, such as Microsoft Office Suite, Microsoft Project, Adobe Acrobat, and HTML.</li><li>Experience in developing and delivering training materials to agency staff and management on project-related topics.</li><li>Experience in distance-learning technology, broadcast fax systems, paging systems, and cellular communication.</li><li>Experience in promoting health equity, addressing systemic health disparities, and collaborating effectively with diverse, vulnerable, and underrepresented populations.</li><li>Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment.</li></ul> Working Conditions: The work of this position may be conducted remotely with full access to needed operating systems and technology but at times will have work that needs to be conducted on-site at the Portland State Office Building, located at 800 NE Oregon Street, Portland, OR 97232. Work location can be changed at any time at the discretion of the hiring manager.Extensive in-state travel and occasional out-of-state travel is expected to attend meetings, conferences, and make presentations. Travel to local health departments will be necessary for routine meetings, site visits and serving in county emergency operations centers (EOCs) during exercises and emergencies/disasters. Use of computers, smartphones, as well as other office equipment. During emergencies, use of communications equipment such as radio and satellite telephone. Required to be available for 24-hour-a-day/7-day-per-week “on call” activities on a rotating basis with other HSPR staff. What's in it for you? The Public Health Division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.<ul><li>We offer exceptional medical, vision and dental benefit packages for you and your qualified family members with minimal out-of-pocket costs (member cost share is as low as 1% - 5%). Try this free virtual benefits counselor by clicking here: <a href="https://www.oregon.gov/oha/pebb/pages/alex.aspx&amp;nbsp" target="_blank">https://www.oregon.gov/oha/pebb/pages/alex.aspx&amp;nbsp</a>;</li><li>Paid Leave Days:<ul><li>11 paid holidays each year.</li><li>3 additional paid personal business days each year.</li><li>8 hours of paid sick leave accrued each month.</li><li>8 hours of vacation leave accrued each month with increases every 5 years.</li></ul></li><li>Pension and Retirement plans. After six months of service, you may qualify for the Public Employee Retirement System (PERS). New employees may be enrolled in the Oregon Public Service Retirement Plan (OPSRP).</li><li>Student Loan Forgiveness; Public Service Loan Forgiveness (PSLF) opportunity. The PSLF program may forgive student loan balances after you’ve made the equivalent of 120 qualifying monthly payments.&nbsp;</li><li>Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.</li><li>Continuous growth and development opportunities.</li></ul>The Oregon Health Authority is committed to:&nbsp; <ul><li>Eliminating health inequities in Oregon by 2030</li><li>Becoming an anti-racist organization</li><li>Developing and promoting culturally and linguistically appropriate programs, and</li><li>Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.</li></ul> Directions to Apply:<ul><li>Complete the online application.</li><li>Complete the online questionnaire.&nbsp;</li><li>Upload a current resume that demonstrates how your personal (lived), educational, and professional experience qualify you for this position. *(required) </li><li>Upload a cover letter that addresses the points listed under the section titled “What we are looking for”. *(required)</li></ul>*Applicants who fail to upload a resume and cover letter may not be considered. External Applicants Click on the “Apply” link and submit your application. View this video for assistance. Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account through the Jobs Hub worklet. View this job aid for assistance.Helpful Tips/Resources:<ul><li>This posting closes at 11:59 PM on the close date listed.</li><li>Workday may timeout after 20 minutes of inactivity.</li><li>After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.</li><li>Workday performs best in Google Chrome.</li><li>Oregon Health Authority Website</li><li>Oregon Health Authority Programs and Divisions</li><li>Career Resources</li><li>Applicant Help and Support</li></ul> Additional Information:<ul><li>Pay Equity: Please ensure you have provided thorough and updated application materials as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment.&nbsp;For further information, please visit the Pay Equity Project homepage.</li><li>The salary listed is at the non-PERS rate. Public Employee Retirement System (PERS) eligible employees will have their base salary increased by 6.95% and pay the 6% employee contribution to PERS. If you are not yet PERS eligible, the 6.95% pay increase and employee contribution will be effective upon PERS eligibility.</li><li>Veterans: Eligible veterans who meet the qualifications will be given veterans' preference.&nbsp;For further information, please see the following website: Veterans Resources.</li><li>Visa Sponsorship: Oregon Health Authority (OHA) does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.&nbsp;OHA is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.</li><li>Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.</li></ul>Have Questions or Need Help? If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Aimee Buchholz at <a href="mailto:aimee.d.buchholz2@oha.oregon.gov" target="_blank">aimee.d.buchholz2@oha.oregon.gov</a>. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.Affirmative Action, Equal Opportunity, and Pay EquityThe Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the Pay Equity Project homepage. To learn more about OHA’s mission, vision, and core values, click here.The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.

858 Project Management / Professional Services Jobs