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At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.Position Summary:&nbsp;We are looking for a motivated, outgoing candidate to join our team in the Health Information Management Department. Successful candidate must maintain a professional image in appearance and conduct, and balance team and individual responsibilities to contribute to a positive work environment.Essential Job Functions:&nbsp;Duties include logging and processing record requests on a time-based schedule. Answering phones and helping walk-in requests. Keeping security and data confidential while maintaining the integrity of the medical record.Qualifications:&nbsp;High school graduate. 1 year experience data entry or equivalent computer skills. Customer Service skills. Must be able to navigate computers and various computer programs.Hours:&nbsp;Monday-Friday 8:30am-5pm

Revere Health

Release of Information Clerk-FT-Health Information Management-Provo

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has five campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Social Services Coordinator
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Student Advocacy &amp; Support
Campus Location: STCC - Multiple Campus Locations
Job Summary
This is a full-time position reporting to the Director of Student Advocacy and Support. The Social Services Coordinator role is to manage and provide access to necessary supportive services in the Southwest student community, provide case management services as needed, and develop programs and resources that support the Southwest student population. The services provided by the Social Services Coordinator include, but are not limited to, connecting students with housing, food, transportation concerns with resources on and off campus. Must have dependable transportation to travel to all campuses/centers and the community as needed. The is an in-person role and any virtual hours will be left to the discretion of the department head.
Job Duties
<ul>
<li>Maintain weekly communication with assigned caseload with empathy and resourcefulness</li>
<li>Assessing the service needs of students and connecting them to the appropriate resources</li>
<li>Developing a resource directory of community agencies for quick reference</li>
<li>Assisting students with applications for benefits with community agencies</li>
<li>Monitoring community services/programs and staying up-to-date on any new services or those being altered/discontinued</li>
<li>Following up with students to assess services received</li>
<li>Responding to service/program concerns and resolving issues or matching students with better services/programming</li>
<li>Scheduling appointments for students, answering phones and tracking students’ service records</li>
<li>Oversee and maintain social service budget</li>
<li>Assisting with data collection, monitoring and reporting requirements related to social services</li>
<li>Assist in distributing perishable goods from faculty led community garden</li>
<li>Develop educational nutrition programming in conjunction with culinary arts program</li>
<li>Coordinate food drives each semester to aid in stocking food pantries</li>
<li>Preparing and maintaining accurate records and documentation</li>
<li>Overseeing programming and marketing of social services</li>
<li>Establishing and maintaining with community partners and agencies to assist students with needs</li>
<li>Recommending program modifications for continuous improvement of services</li>
<li>Performing other duties as assigned</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor’s Degree 
</li>
<li>Strong ethic and service skills. 
</li>
<li>Excellent communication and interpersonal skills. 
</li>
<li>Staying up-to-date with community services/programs. 
</li>
<li>Strong record keeping and interpersonal skills. 
</li>
<li>Ability to work independently and as a part of a team. 
</li>
<li>Maintain confidentiality of personal information, such as contact information.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience of 1 year working in a Social Services case management role</li>
</ul>
Salary:&nbsp;Up to $45,000
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.

Motlow State Community College


      Social Services Coordinator
    

<h3>Job Description:</h3>Job Description<h3>Relationship Manager</h3>As a Relationship Manager, you will be facilitating relationships with Fidelity’s most valuable clients. Through your honesty and integrity, we know you will inspire client dedication and engagement in order to develop long-lasting, positive relationships with Fidelity. You will learn how to nurture a book of business and successfully find opportunities to add value to the relationship. You will see your impact on the business and have rewarding interactions with clients every single day. <h3>The Expertise We’re Looking For</h3><ul><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>1-3 years in financial services with an emphasis in providing an excellent customer experience</li><li>Planning experience and knowledge of financial markets and products</li><li>Strong social skills and the ability to deliver highly personalized service to each client</li><li>Ability to find success in a dynamic, deadline driven, and detailed compliance environment</li><li>Ability to think creatively and be comfortable making decisions with the support of your team</li><li>Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3>The Relationship Manager is a pivotal role within the branch team responsible for fostering client relationships and finding opportunities to deepen the relationship in meaningful ways. You will keep the Financial Consultants organized and ensure the daily work is carried with the client’s needs top of mind.<h3>The Skills You Bring</h3><ul><li>You are able to facilitate setting targeted appointments that improve engagement with clients</li><li>You are client oriented and bring great perspective on financial planning</li><li>You have a vested interest in being an advocate for your clients</li><li>You are professional with a polished communication style compatible with high net worth clientele</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li></ul><h3>Our Investments in You</h3><h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!</h3><h3>The Value You Deliver</h3><ul><li>You are key to the Fidelity relationship strategy</li><li>Deepening client relationships through long term mentorship</li><li>Collaborating with the Relationship Manager team company wide</li><li>Being responsible for the client contact strategy</li><li>Building long-lasting meaningful relationships with clients</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Relationship ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Relationship Manager - Ft. Lauderdale, FL

Join the Clean Energy RevolutionBecome&nbsp;a&nbsp;Distribution/Vegetation Management Asset Strategy Senior Advisorat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for developing and prioritizing company-wide strategic plan concerning SCE’s Distribution assets or vegetation management programs.&nbsp; You will work to advance Distribution grid hardening/infrastructure replacement plans and Maintenance &amp; Inspection activities to ensure better performance and reduce risk for SCE.&nbsp; In addition to developing a long-term plan, you will also be required to work on mitigating immediate asset risk. Additionally, this position will partner with peer organizations to ensure new asset strategies are approved internally as well as developing those concepts into SCE’s regulatory filings, such as the General Rate Case, Wildfire Mitigation Plan, and Risk Assessment Mitigation Phase.As a&nbsp;Distribution/Vegetation Management Asset Strategy Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Supports the development of critical regulatory and legislative initiatives to facilitate the execution of the strategic plan</li><li>Identifies system risks and evaluates risk reduction benefits of proposed mitigation strategy projects in the capital investment strategy</li><li>Leads the development and management of Asset strategies for programmatic investment decisions</li><li>Evaluates SCE's enterprise level risks and provides suitable mitigation options to senior management</li><li>Provides strategic and regulatory analysis for the company, specifically including competitive positioning, price forecasting, financial analytics, and regulatory planning scenario evaluations</li><li>Provides analyses, evaluation and management recommendations on key strategic initiatives</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Ten or more years of experience in strategic planning, setting strategies at the department or organization level.</li></ul>Preferred Qualifications:<ul><li>Master’s degree in applicable profession, business, or technical discipline</li><li>Experience with utility asset management, asset inspections, or vegetation management.</li><li>Experience working with and reviewing large amounts of geospatial and non-spatial data.</li><li>Experience conducting data quality analyses and performing high-level spot checks to ensure accuracy of information.</li><li>Experience evaluating technical solutions, risk analysis and cost benefit variables to make effective business decisions.</li><li>Experience developing communication materials (e.g., power point) and facilitate decision making conversations with senior leadership.</li><li>Experience coordinating or developing components of the General Rate Case and/or WMP.</li></ul>Additional Information<ul><li>This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage.The work mode can be changed based on business needs.</li></ul><ul><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! </li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li></ul><ul><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Distribution/Vegetation Management Asset Strategy Senior Advisor

Salary Range:&nbsp;&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Enhanced Care Management (ECM) Clinical Specialist II is responsible for the management and oversight activities associated with L.A. Care's ECM network.&nbsp; The position reports to the Supervisor of ECM and receives clinical supervision as needed from the Medical Director of Care Management. The position is responsible for providing oversight, feedback, and technical assistance to ECM Providers to support effective delivery of ECM services and ensure compliance with local, State, and Federal regulations, statues and guidelines. The position is responsible for conducting regular meetings with providers, reviewing Assessments &amp; Care Plans, providing guidance on clinical best practices, and assisting with escalation of cases that require additional assistance from L.A. Care. The position works directly with Care Management and Provider Network Management staff to inform Provider capacity-building and training activities related to the ECM Program operations.<h4>Duties</h4>Conduct regular monitoring and coaching with Providers to review aggregate progress and individual ECM member cases. May use telephonic, onsite, or written methods and both group and individual Provider activities to monitor performance related to Provider clinical and service requirements. Provide guidance on best practices to ECM providers.Conduct a monthly random sample review of Assessments and Care Plans created by the ECM Provider. Identify any gaps in the Care Plan services or regulatory compliance and provide coaching and feedback to the Provider to improve.&nbsp; Identify any issues that require escalation or more frequent monitoring of the ECM Provider. Organize and perform file review process in accordance with given criteria to include collection &amp; verification of supporting documentation, recording received information in appropriate tracking systems, and communicating end results of requests in writing and/or verbally. Provide training, education and consultation as necessary to Providers. Collaborate with other ECM staff on identifying topics and developing materials for Provider training and capacity building. Assist ECM Providers with escalation of ECM member cases that require additional assistance from L.A. Care. Assist ECM Providers with the coordination of member care with internal L.A. Care departments such as Care Management (CM), Utilization Management (UM), Managed Long Term Services and Support (MLTSS), Social Services, Behavioral Health, Community Health, Health Education, as well as external providers such as Participating Physician Groups (PPGs) and Primary Care Physicians (PCPs). Actively identifies and implements efforts to improve the quality, effectiveness and efficiency of ECM.&nbsp; Assist co-workers with special projects or work volume as required. Communicates any barriers to supervisors in an efficient and effective manner. <h4>Perform other duties as assigned.</h4><h4>Duties Continued</h4><h4>Education Required</h4>Associate's Degree in NursingMaster's Degree in Social Work for Licensed Clinical Social Workers<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4>Required:Minimum 3 years of&nbsp; recent care management experience with responsibilities of managing complex acute or chronic conditions in collaboration with members and interdisciplinary care professionals in a hospital, medical group or managed care setting, such as a health insurance environment and/or experience as care manager in home health or hospice environments.&nbsp; Previous care management experience to include auditing/oversight/performance management experience.<h4>Skills</h4>Required:Current knowledge of clinical standards of care and disease processes, and community resources.Excellent verbal and written communicating skills; excellent interpersonal skills. Ability to clinically analyze the most complex cases involving highly acute physical health, behavioral health, complex/catastrophic and/or psychosocial issues to determine the most effective member-centered interventions.Proficiency in Microsoft Office MS Office applications. Maintain confidentiality in compliance with all Health Insurance Portability and Accountability Act (HIPAA) requirements. Ability to solve complex issues and identify creative solutions with external agencies.&nbsp; Excellent project management skills.Working knowledge of Medi-Cal and Medicare regulations.Preferred:"Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese".<h4>Licenses/Certifications Required</h4>Licensed Clinical Social Worker (LCSW); Current and unrestricted California License or Registered Nurse (RN); current and unrestrited California License.<h4>Licenses/Certifications Preferred</h4>Certified Professional in Utilization Review (CPUR)Certified Case Manager (CCM)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Preferred:&nbsp; Certification in Certified Professional in Utilization Review (CPUR), Certified Case Manager (CCM), Utilization Management or ComplianceSalary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Social Worker, Nursing, Registered Nurse, Behavioral Health, Clinic, Service, Healthcare

L.A. Care Health Plan

Enhanced Care Management Clinical Specialist II

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers.Qualifications: • Bachelor’s degree (BA/BS) or an equivalent combination of education and experience • Minimum of two (2) years’ experience in volunteer coordination, preferably in a health care setting • One (1) year supervisory experience strongly preferred • Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources • Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence • Strength in attention to detail and organizational skills • Program development and implementation skills • Must be able to interact successfully with clients, families and other agencies to present a positive and professional image • Bi-lingual preferred • Previous experience in health care and/or social services setting preferred • Excellent telephone and computer skills • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Ability to travel in community • Ability to take initiative and work independently Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs. • Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Complies with Company policies, procedures and standard practices. • Observes the Company's health, safety and security practices. • Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Uses resources in a fiscally responsible manner. • Promotes the Company through participation in community and professional organizations. • Participates proactively in improving performance at the organizational, departmental and individual levels. • Improves own professional knowledge and skill level. • Advances electronic media skills. • Supports Company research and educational activities. • Shares expertise with co-workers both formally and informally. • Participates in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Meets standards of practice of the Volunteer Services Department. • Recruits volunteers through community networking activities and marketing efforts. • Screens potential volunteers through intake calls and interviews, and in training. • Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles. • Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. • Participates in volunteer-related special events, committees and task force groups. • Maintains records of volunteers, ensuring that all file requirements are met and kept current. • Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG). • Performs other duties as assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

Volunteer Coordinator - Hope PACE

Great opportunity exists for a Residential Rehabilitation Coordinator in our Mental Health Residential Program in&nbsp;Quincy.&nbsp; In this program, adults with mental illness share a home in the community.&nbsp; Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!!Responsibilities:<ul><li>Advocate for client caseload</li><li>Develop, implement, and monitor treatment plans</li><li>Oversee medication management</li><li>Fiscal management of funds</li><li>Primary liaison for service providers, family, and guardians</li><li>Use of an electronic health record system for client notes</li></ul>&nbsp;&nbsp;We offer a competitive salary and a great benefit package!<ul><li>Tuition remission program - 100% tuition for undergraduate coursework in a&nbsp;Massachusetts State College or University</li><li>Health/dental insurance</li><li>Generous paid time off</li><li>Various opportunities for career advancement</li><li>Commitment to provide quality training to our staff</li><li>Group discounts on cell phones, movie tickets and various club memberships</li><li>Company contributions to retirement plan</li><li>Company paid life insurance</li><li>Opportunities to attend in-service trainings and more…</li></ul> <h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul> <h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Residential Rehab Coordinator, $22.00. Tues- Sat mix of 9-5 and 11-7, Randolph

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and-network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.Network &amp; Acquirer Solutions (NAS) within GMNS drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. The Acquirer Digital Product &amp; Capability team within NAS organization is at the heart of the proprietary transaction process.&nbsp; We power billions of transactions resulting in merchants being paid and continuing to welcome American Express cardmembers and their cards. The Digital Merchant Experience (DMX) team is dedicated to helping American Express to leverage enterprise-wide capabilities and assets to strengthen our digital servicing products and become an essential part of our customers’ digital lives.About the roleReporting to the Director of Digital Merchant Experience (Core Servicing Products), the Senior Manager, Digital Product Management will be responsible for delivering the self-servicing experiences that Merchants leverage to manage their Amex relationship. This role is part of a broader team that provides the digital tools, insights and support to help merchants of all sizes manage every aspect of their American Express relationship securely and efficiently.The Senior Manager, Digital Product Management has ultimate responsibility for delivering the product backlog working with business, markets, compliance, design and engineering to realize the product vision driving a well-managed development roadmap with set release cycles. This role will be integral for transforming the Digital Self-Servicing experience building value-ad capabilities for DMX Customers. This is an evolving space and offers an exciting opportunity to chart a strategic course for Amex to back our merchants through effective and engaging digital products.You will work among high performing product, process, and engineering teams obsessed with problem solving. You will have a passion to drill down to the core problem statement for our customers and offer digital solutions. Working with our partners you will develop Capability roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.Key Job Responsibilities:&nbsp;<ul><li>Define product vision, strategy &amp; roadmap understanding end user needs to enable intuitive and value-ad digital experience</li><li>Continuously engage with partners and stakeholders to review growth opportunities for the product to increase digital engagement</li><li>Leverage quantitative and qualitative data to understand customer behavior to drive informed product decisions</li><li>Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity</li><li>Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility</li><li>Managing the product life cycle from strategic planning to tactical execution closely partnering with business, design and engineering teams</li><li>Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections</li><li>Partner closely with Technologies to translate Business requirements into solutions that meet customer’s needs.</li><li>Work closely with your partners and colleagues to create and maintain a feature backlog</li><li>Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy</li><li>Craft high quality user stories with robust acceptance criteria</li><li>Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals</li><li>Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals</li><li>In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos</li><li>Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends</li><li>Create and implement go to market strategy working with all stakeholders</li></ul>Minimum Qualifications<ul><li>5+ years’ experience as a product owner or manager within a user-centric, digital product development team</li><li>Ability to analyze user experience metrics to determine priorities, opportunities, and issues with product</li><li>Experience building digital products</li><li>Exceptional interpersonal, leadership and influencing skills with the ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (business, engineering, compliance, etc.,)</li><li>Excellent written and verbal communication skills</li><li>Highly organized with a can-do attitude</li><li>Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders</li><li>Demonstrated teamwork and excellent collaboration skills</li><li>Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence</li><li>Experience with Agile methodologies including Scrum, Kanban and SAFe</li><li>Demonstrated ability to adapt and lead through changing and conflicting priorities - Self-starter who is highly comfortable with ambiguity</li><li>Bachelor's Degree preferred or relevant years of professional experience</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Enterprise Data Office (EDO) is part of&nbsp;Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. EDO sets&nbsp;the enterprise strategy for, and delivery of critical data-related initiatives required to accelerate the ongoing digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Director to lead program governance and integration across critical stakeholder groups and oversight teams.&nbsp;Primary Responsibilities:<ul><li>Management of the Enterprise Data Council, a working group critical to enterprise data governance; establishing the agenda, content creation, member coordination/engagement, meeting minutes creation and communications.</li><li>Orchestrating across internal oversight requirements across the Enterprise Data Office and Business Unit Data Offices (BUDOs), coordinating engagement and responses across Risk &amp; Compliance as well as Internal Audit requests.</li><li>Supporting Regulatory strategy and response coordination, with responsibility for regulatory exam coordination as appropriate.</li><li>Collaborate with extended teams and leadership to create program awareness, cross-team linkages and drive issue resolution / escalation.</li><li>Leverage relationships with internal stakeholders to support development of remediation strategies and action plans.</li><li>Partner with control teams to understand and interpret performance and risk metrics and impacts.</li></ul>Qualification Requirements:<ul><li>Minimum of 8+ years of experience in a governance role with risk and/or compliance program management experience.</li><li>Prior team leadership experience with responsibility for critical and time-sensitive deliverables.</li><li>Expertise in leading senior stakeholders in working groups and/or sub-committees required.</li><li>Preference for candidates with prior responsibility for internal and external oversight team engagement, such as risk, compliance, and/or regulatory.</li><li>Strategic problem solver with strong business acumen and understanding of American Express; experience gained at a large US and/or global bank helpful.</li><li>Detail oriented with a high degree of personal accountability; strong self-starter with an ability to successfully multi-task and meet competing deadlines.</li><li>Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.</li><li>Proven experience building and leading diverse, geographically dispersed, high-performing teams; extensive experience and success as a leader of leaders.</li><li>Ability to inspire, motivate, and develop high-performing colleagues.</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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