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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. We are looking for a Sr. Product Manager in the Sales domain Data &amp; AI product team. The Sr. Product Manager will collaborate with stakeholders, users and partners to support and help create a compelling product vision, strategy and roadmap, and drive products and features from concept to launch in a fast-paced environment. The Product Manager has responsibility for decision making and prioritization for their products, working with Sales, marketing, engineering, and servicing leaders to convert the product vision and strategy into a well-managed product roadmap with an iterative release cycle with the customer in mind. The Sr. Product Manager will also be key to how we constantly improve and iterate on our capabilities, serving as a key bridge - listening to our users - to help our teams iterate, test, and learn. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.&nbsp;Responsibilities:<ul><li>Interacting with customers across the Blue Box, primarily within the Commercial and Merchant Sales and Account Development organizations, to identify needs, opportunities, and gaps, and solve problems.</li><li>Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.</li><li>Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., leads generated and worked, opportunities closed, user satisfaction.</li><li>Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment.</li><li>Partner with cross functional teams to ensure training and readiness is in place prior to launch.</li><li>Continually improving products post-launch, prioritizing bugs and feature requests based on customer satisfaction.</li><li>Identifying opportunities and providing input on product vision, strategy, roadmap, and features for the Salesforce.com platform.</li><li>Defining and continually refining feature priority with business leaders.</li><li>Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria.</li><li>Prioritizes and maintains the sprint backlog for his or her products, balancing the requirements of customers and stakeholders.</li><li>Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog.</li><li>Establishing the product’s goals and reviewing success metrics to achieve success. </li></ul>Qualifications: <ul><li>5+ years of direct work experience in CRM Product management and Data management.</li><li>Experience working with business capability models and data architecture artifacts.</li><li>Experience understanding, interpreting and assessing adherence to policies and regulations.</li><li>Experience implementing solutions for data privacy, collection, access and retention policies including tools like Salesforce privacy center, Data loader.</li><li>Experience working across teams and business units for analysis, recommendations and execution.</li><li>Ability to work in white space to design and bring to life solutions for solving complex challenges.</li><li>Outstanding relationship and influencing skills to collaborate with internal and external partners.</li><li>Flexibility and a positive attitude, even when faced with challenges.</li><li>Prior experience with Salesforce CRM products and capabilities is a strong plus.</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and al.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

American Express

Senior Manager - Digital Product Management - eCRMS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Technology Portfolio Management (TPM), within Enterprise Technology Services, powers technology, business, and product to achieve business and customer value by optimizing technology investments, elevating transparency and enabling decisioning through trusted insights and best in class portfolio and program management.The Associate Portfolio Analyst role presents a dynamic opportunity for a motivated and accomplished professional to manage all aspects of the operating expense base for the Tech Portfolio Management (TPM) organization. As a Portfolio Analyst, you will establish strong partnerships with the TBE leadership team, Finance, and peers across Tech Portfolio Management to ensure the financial success of TPM through sound financial management of monthly operating expenses. This position goes beyond traditional financial analysis and portfolio management, requiring advanced technical proficiency and experience optimizing processes through automation and tooling. Additionally, the successful candidate will require a transformational mindset and the ability to communicate and influence process and tooling requirements to empower new ways of working across TPM with appropriate controls and governance.We are seeking a top performer that is highly organized and an effective communicator. You show up with passion, are not afraid to challenge the status quo and thrive in a fast-paced environment.Responsibilities:· Partners across the team to monitor and track portfolio performance against delivery, cost, budget, resource allocation, forecast, schedule, and quality targets, ensuring the successful execution of the portfolio of tech projects.· Takes ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio – leveraging data analytics and insights to gather and formulate status updates and escalating delivery risks when needed.· Collaborates closely with finance teams to ensure alignment of budgets, actuals, and forecasts, maintaining financial accuracy and supporting budget management.· Plays key role in driving continuous improvement of portfolio processes through tooling and automation, identifying, influencing and implementing best practices to enhance overall Portfolio Management efficiency and effectiveness.· Builds strong partnerships across technology, product, finance, and the business to understand stakeholder needs, manage expectations, user requirements and deliver against strategic priorities.· Acts as change agent throughout the organization with an ability to guide individuals and teams through transition while enabling and supporting implementation of process and tool improvements to maximize benefits.Minimum Qualifications:• Bachelor's degree in business administration, Finance, Information Technology, and/or comparable experience; advanced degree preferred.· Advanced technical skills including but not limited to Apptio, Jira, Power BI, advanced Excel, General Ledger, and Amex AI tools (including ChatGPT and Copilot) with experience in leveraging automation to drive data analytics and financial modeling.· Ability to synthesize complex financial data for a non-finance savvy audience.· Strong relationship building with the ability to collaborate and influence without authority.· Demonstrated success navigating change and exhibiting intellectual curiosity to challenge the status quo and support significant transformation for optimal impact.· Proven track record of recognizing potential issues early and working toward thoughtful, solution-focused options.· 3+ years of related experience in technology project management, portfolio management, project management with the proven ability to execute tasks quickly under tight timelines.Preferred Requirements:· Ability to execute and maintain high performance under tight timelines and competing demands.· Excellent written and verbal communication; advanced or expert PowerPoint and visual presentation skills a plus.· Self-motivated and adaptable; ability to manage time effectively and thrive in ambiguous situations with limited leadership oversight.· Experience within a large technology, financial services or FinTech environment with a working knowledge of software development processes and Agile methodologies.· Understand linkages between supply and demand spend to provide meaningful, actionable insights and recommendations to ensure targets are achieved.· Understanding of multiple business functions preferred.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Associate, Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Global Servicing (GS) Automation team sits within the Servicing Capabilities and Innovation (SC&amp;I) team within Global Servicing’s Global Support Enablement and Controls (GSEC) organization. The GS Automation Team collaborates to design, build, and implement process automation for global servicing processes while leading the day to day of our production digital workforce. Our aim is to build an intelligent automation ecosystem that transforms and elevates how we service our customers and colleagues through both traditional and advanced automation tools and capabilities such as API integration, Robotic Process Automation, Human-in-the-loop, Process Intelligence, Generative AI, and Agentic AI.The Automation Operations Enablement team is driving a step change in how we work with harnessing digital, intelligent, and agentic automation to deliver better experiences for our colleagues, customers, and partners. Our Digital Operations team serves as the heartbeat of automation production: ensuring automations run smoothly, resolving issues in real time, and shaping the roadmap for tools that make operator workflows easier and more transparent. Digital Operations connects Technology and Business teams to drive automation reliability, transparency, and innovation. We don’t just monitor automations we help build the ecosystem that makes them smarter, safer, and more impactful.&nbsp;We’re looking for curious, collaborative, and forward-thinking people who are comfortable with both operational discipline and innovation. Whether you’re experienced with traditional BPMN and RPA automations or exploring the power of AI and Agentic systems, you’ll help us evolve how automation supports AMEX’s mission to back our customers and colleagues every step of the way.&nbsp;&nbsp;&nbsp;If you’re passionate about blending operations, technology, and innovation and you want to shape the future of digital operations this is the place to do it.&nbsp;As the Associate - Digital Product Management you’ll play a critical role in ensuring our production automations run seamlessly from traditional BPMN-based processes to intelligent and agentic automation platforms. You’ll manage production monitoring, coordinate with Technology and Business teams to resolve incidents, and identify opportunities to make automation operations more scalable and resilient.&nbsp;You’ll also help shape how we evolve our automation landscape by spotting trends, proposing enhancements, and supporting initiatives that make operations easier for colleagues and more reliable for our customers.&nbsp;Key Responsibilities but not limited to:&nbsp;<ul><li>Oversee automation performance across production; proactively identify and resolve issues.&nbsp;</li><li>Lead coordination between Technology and Business teams on open tickets, SLAs, and stakeholder updates.&nbsp;</li><li>Analyze trends in automation alerts, incidents, and control reports to drive process improvement.&nbsp;</li><li>Support handovers of new automations and migrations into production, ensuring readiness and completeness.&nbsp;</li><li>Partner with Technology to design and refine monitoring tools, dashboards, and analytics.&nbsp;</li><li>Drive visibility through regular reporting (daily production, SLA performance, incident metrics).&nbsp;</li><li>Contribute to the automation product roadmap — identifying ways to enhance operator experience.&nbsp; </li></ul>&nbsp; &nbsp; &nbsp;Minimum Qualifications:&nbsp;<ul><li>Excellent problem solving and troubleshooting skills.&nbsp;</li><li>Ability to manage and complete multiple tasks within specified timeframes.&nbsp;</li><li>Effective written and interpersonal communication skills with the ability to share information with both technical and non-technical partners.&nbsp;</li><li>An ability to demonstrate adaptability and flexibility with the ability to remain calm under pressure. &nbsp;</li><li>Strong analytical and problem-solving skills with experience in tools like Power BI or SQL.&nbsp;</li><li>Excellent collaboration and stakeholder management abilities.&nbsp; </li></ul>&nbsp; &nbsp; &nbsp;Preferred Qualifications:&nbsp;<ul><li>Desire to work on innovative automation initiatives that push beyond traditional paradigms.&nbsp;</li><li>2–4 years of experience in automation operations, production support, or process optimization.&nbsp;</li><li>Experience with one or more automation technologies (RPA, BPMN, Workflow, API, or AI/Agentic automation).</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.The newly formed Technology Control Management (TCM), Process Risk Reduction &amp; Enterprise Platforms (EP) Risk Advisory team, has been created to drive effective Operational Risk strategies for the Enterprise Platforms (EP)&nbsp;team. A dedicated team has been established to support all Enterprise Platforms (EP) Issues Management, including this new role to be the single point of contact for&nbsp;Global Loyalty &amp; Benefits (GLB).The Issues Management Lifecycle defines how the company will identify &amp; capture, plan for, mitigate &amp; monitor, close and validate its identified issues.&nbsp;This role will ensure that all ProgramManagement activities are completed, that all Issues Management milestones are met, and will drive operational efficiencies in how&nbsp;the GLB Issues Management team perform to meet their objectives. In addition, this role will be accountable for all GLB Issues Management capacity planning, being clear on new, and current inventory to provide status reporting and ensure no milestones are missed. It is critical to build strong relationships within the team, with the GLB partners, and other Control Management teams to leverage best practices and elevate ways of working. How will you make an impact in this role?The Risk &amp; Control Manager, Issues and Events Management Operations Global Loyalty &amp; Benefits will:<ul><li>Own the Issue Management inventory for Global Loyalty &amp; Benefits (GLB) and ensure all milestones are met.</li><li>Ensure all Issues inventory for GLB is tracked and completed to the process standards, ensuring sign off is achieved from compliance, and all necessary steps are captured.</li><li>Provide executive reporting for stakeholders and ensure all Issues have clear plans in place that will be met. Building and maintaining strong, trusted relationships with senior leaders and key stakeholders, effectively communicating, managing expectations and ensuring alignment on goals, timelines and outcomes.</li><li>Elevate the quality of documenting issues and control enhancements by advising causal or owning teams of how to enhance their controls.</li><li>Mitigate the risk of missing timelines and put in processes to ensure escalations are completed ahead of time.</li><li>Champion organizational change, ensuring teams are aligned,&nbsp;informed and supported.</li><li>Lead, inspire and align cross-functional teams, fostering a culture of accountability, collaboration and continuous improvement and development.</li><li>Be a strategic thinker with&nbsp;the ability to investigate root-cause, problem solve and implement effective solutions.</li></ul>Required Qualifications: <ul><li>Strong previous experience in end-to-end program or project management in a complex, fast-changing environment.</li><li>Demonstrated ability to lead without direct authority, particularly leading through change.</li><li>Exceptional stakeholder management skills, especially with senior leadership.</li><li>Strong business acumen with the ability to quickly understand and synthesize business needs.</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends and effectively resolve.</li><li>Understanding of the operational risk environment and /or risk mitigation strategiesis a plus.</li></ul>Preferred Qualifications:<ul><li>Experience in Control Management or Operational Risk environment.</li><li>Bachelor's Degree or equivalent experience.</li><li>Experience in Technology project delivery models and agile frameworks to support communications to our partners.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Technology Risk & Control Manager, Issues and Events Management Operations Global Loyalty & Benefits

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Drives the defined enterprise cloud product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.</li><li>Establishes the strategic approach for the management and monitoring of a product based on broad functional goals. Responsible for prioritization of features and capabilities.</li><li>Reviews the identified technical problems and solutions delivered by the team. Accountable for accurate and timely identification of risks, issues and changes required for their products.</li><li>Contributes to department strategy and goals. Leads in conducting research and analysis, understands the competitive landscape and the industry environment. Develops operational strategies as they relate to research and analysis. Develops highly complex recommendations for product enhancements for their respective products.</li><li>Owning key stakeholder relationships across journey experience, compliance, engineering, program management and leadership team.</li><li>Create product related awareness and marketing materials and evangelize the product and product strategy.</li><li>Collaborate with Engineering, Operations, and product team members on a day-to-day basis to define and implement roadmaps for enterprise cloud.</li><li>Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.</li><li>Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.</li><li>Be a promoter of the Cloud platform services to the American Express community and put continuous measures to increase Customer Net Promoter Score.</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in Product Management driving cloud infrastructure services product delivery.</li><li>BS in Computer Science or equivalent experience, MBA a plus.</li><li>Experience building enterprise scale technical product requirements and delivery of private/public cloud services.</li><li>Technical experience and good understanding in Kubernetes, Serverless, Databases, compute, network, storage, security, and observability tools in Azure.</li><li>Understanding of application development ecosystem across several languages (Go, Python, etc.) and ability to drive the developer requirements across cloud product services.</li><li>Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services.</li><li>Distill a complex set of requirements into defined deliverables.</li><li>Explain complex concepts in a way that enables the team to understand what they are doing and why.</li><li>Ability to think strategically and execute tactically.</li><li>Strong communicator with results-driven attitude.</li><li>Experience with agile methodology to drive software development and delivery.</li><li>Competent in using data-driven processes/tools for decision making.</li><li>At the core of Software Engineering, every member of our team should be able to demonstrate the following technical, functional, leadership and business skills you'll use every day, including: Agile Practices, Business Analysis, Analytical Thinking and Cloud Infrastructure Product Knowledge.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. The Clinical Coordinator is responsible for assisting with management and operation of clinic. This position assumes full responsibility for the dialysis clinic in the absence of the Administrator.Growth:<ul><li>Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.</li><li>Assist with planning/coordinating patient scheduling to assure timely acceptance of patients and effective staffing levels.</li><li>Demonstrate effective use of supplies and staff labor hours. </li><li>Responsible for updating all logs and ensuring that dialysis run sheets and logs are sent to billing.</li><li>Perform duties as assigned to meet the patient care or operational needs of the clinic.</li></ul>Outcomes:<ul><li>Coordinate the functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare.</li><li>Work with Administrator to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician, and other healthcare professionals.</li><li>Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality.</li><li>Assist with program's target goals for patient outcomes in accordance with quality patient care and Company goals.</li><li>Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly QAPI meeting as delegated by Administrator or Management.</li></ul>Operational Readiness:<ul><li>Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements. </li><li>Work with Administrator to assure clinic is in compliance with all applicable federal, state, and local laws and regulations.</li><li>Assist Administrator with development, implementation and follow up of Corrective Action Plans required for internal and external surveys. </li><li>May assume Charge Nurse's responsibilities as needed.</li><li>May fulfill responsibility of facility Alternate CEO as delegated by Governing Body. </li><li>Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff as delegated. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly as delegated. Assure that Quality Assessment &amp; Performance Improvement Program is current at all times as delegated.</li><li>Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the center if delegated by Administrator.</li><li>Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.</li><li>Oversee the maintenance of equipment and supplies to meet current laws and regulations.</li><li>Responds to all emergencies in clinic. Familiar with emergency equipment and all emergency operational procedures.</li><li>Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center.</li></ul>Partnerships:<ul><li>Maintain collaborative working relationship with Medical Director and physicians.</li><li>Establish and maintain a positive relationship with all Administrators, area hospitals, agencies, vendors and the community.</li><li>Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.</li><li>Respond effectively to inquiries or complaints.</li></ul>Staff Development: <ul><li>Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.</li><li>Serves as a resource/subject matter expert for patient needs and concerns, staff education and in-service sessions as necessary.</li><li>Assists with recruitment, training, development, and supervision of all personnel.</li><li>Assists with maintaining effective personnel management and employee relations, including evaluating the performance of all personnel and counseling employees.</li><li>Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.</li><li>Effectively communicate expectations; accept accountability and hold others accountable for performance.</li></ul>

U.S. Renal Care

Dialysis Clinical Coordinator

Arizona Kidney Disease and Hypertension Center (AKDHC)&nbsp;is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. To learn more about us, please visit our website: <a href="http://www.akdhc.com" target="_blank">www.akdhc.com</a>.Bilingual Patient Care Coordinator/Medical Assistant, Front Office - AKDHC Thunderbird OfficeUnder the direction of the Office Coordinator, the Bilingual Patient Care Coordinator/Medical Assistant, Front Office will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed.Responsibilities:<ul><li>Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.</li><li>Schedule and process 24-hour blood pressure monitoring.</li><li>Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek.</li><li>Notify physician of changes in patient’s clinical status and/or abnormal test results.</li><li>Collect urine samples and process specimens for courier transport.</li><li>Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.</li><li>Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.</li><li>Adhere to company policies and procedures and prioritize and complete day to day activities.</li><li>Maintain office equipment, office, and medical supplies through efficient inventory management.</li><li>Process Hospital Disposition Reports.</li><li>Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.</li><li>Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.</li><li>Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.</li><li>Assist in the annual purging process of patient charts.</li><li>May be required to report to alternate AKDHC worksites, as directed.</li></ul>Qualifications:<ul><li>Current certification as a Medical Assistant or a diploma or certificate of completion of a Medical Assistant course of training from an accredited training organization</li><li>Bilingual Spanish and English skills in speaking, reading, and writing</li><li>Excellent customer service and communication skills for interfacing with patients, staff, and outside vendors</li><li>1-2 years front/back office experience preferred</li><li>Ability to support a pleasant, positive, and cooperative teamwork environment</li><li>The successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax, and copier.</li><li>Ability to multi-task and lift and/or move 50 pounds essential.</li></ul>Benefits:We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Insperity

Bilingual Patient Care Coordinator/Medical Assistant, Front Office - Thunderbird Office

Arizona Kidney Disease and Hypertension Center (AKDHC)&nbsp;is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. We are seeking a Bilingual Clinical Research Coordinator I or II to join our team. To learn more about us, please visit our website:<a href="http://www.akdhc.com" target="_blank">www.akdhc.com</a>Bilingual Clinical Research Coordinator I or II - AKDHC Phoenix Access Surgery CenterWith the support of the Bilingual Clinical Research Operations Manager, the Clinical Research Coordinator I or II will provide research study assistance and coordination services to different clinical research areas for AKDHC Medical Research Services, LLC. You will also be responsible for assisting the Principal Investigator and ancillary staff in educating patients about research studies. &nbsp;Clinical Research will include clinical trials in our regular nephrology offices, as well as our surgery center and dialysis units.Your responsibilities as the Bilingual Clinical Research Coordinator will include:<ul><li>Promotes research studies’ initiation and review, including completion of associated reports/questionnaires.</li><li>Promotes the positive growth of research within the company</li><li>Supports other team members with Research related activities</li><li>Required to know the Standard Operating Procedures</li><li>Maintains a thorough working knowledge through studying to achieve Clinical Research Coordinator Certification through attending seminars and training sessions necessary to achieve required credit hours through our education Fund</li><li>Maintain the ability to provide basic patient care including: the use of medical terminology, understanding basic lab values, vital sign assessment, phlebotomy, medication administration under the direction of the PI, the ability to recognize adverse events and/or patients in distress requiring advanced patient care and reporting the same to the appropriate personnel</li><li>Perform other tasks as assigned by the Clinical Research Operations Manager</li><li>Maintain a positive, pleasant, professional working relationship with all research and ancillary staff.&nbsp;</li><li>Some travel between offices is required (may occur on a daily basis) – mileage reimbursement provided. &nbsp;There is also some travel to Investigator’s Meetings out of state as necessary (up to twice per year).</li></ul>You should have:<ul><li>Currently enrolled in a relevant undergraduate program or relevant work experience accepted; Preferred: Bachelor’s degree from a four-year college or university</li><li>At least 1-2 years related experience and/or training; or equivalent combination of education and experience</li><li>Strong interest in the clinical trial industry and medical research. Preferred Certificates and Licenses: Clinical Research EDC, GCP, and IATA training certificates; knowledge of ICH guidelines, GCP, and the clinical trial study process</li><li>Excellent patient care skills and excellent organizational and communication skills.</li><li>Positive work ethic and attitude and high energy a must!</li><li>Detail-oriented with a commitment to accuracy in research tasks.</li><li>Ability to learn computer applications as necessary for the conduct of business such as AKDHC Intranet, Athena, and other software to retrieve and interpret information as needed; a basic ability to utilize Microsoft Office software is becoming necessary</li></ul>Benefits:We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

28 Project Management / Professional Services Jobs in Tempe, AZ, USA