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<p><strong>Concierge Case Management Associate</strong></p><p><em>Please note that we do not offer visa sponsorship for this position.</em></p><p><strong>The Opportunity to Make a Difference</strong></p><p>Our Case Managers deliver a superior customer experience to the distribution channels—agent or agencies—by ensuring life insurance applications are processed with the speed, accuracy and caring curiosity that gives our customer peace of mind.&nbsp; In addition to&nbsp;assessing basic life insurance risk, you will empower our customers by providing information, help to resolve application issues, and collaborate with the team to reach our full potential and achieve results.</p><p>A typical day finds the Case Manager processes applications in workflow management systems, collaborating within a team, and effectively communicating with the agent/agency via phone, email, and CRM.&nbsp;&nbsp; You will be the primary liaison with the producing agent(s)/agency throughout the life cycle of each application.</p><p>We encourage and provide professional and personal development opportunities in between handling your daily work with various courses and seminars through our very own NL University.&nbsp; In addition, you will be part of a small, but mighty, work-family working toward our annual goals and developing yourself and teammates along the way…and all for a common Cause!</p><p><strong>Successful Candidates We’re Seeking</strong></p><ul><li>You have 4+ years of processing life case applications</li><li>You are passionate about working for a company with a cause-driven culture</li><li>A college degree is not required, but it is preferred; ultimately, we value high quality skills, experience and a winning attitude as much as an earned degree</li><li>Must be able to successfully pass a background check that may include fingerprinting</li></ul><p><strong>The Skills to Succeed</strong></p><ul><li>You are detail-oriented and great at multi-tasking in a fast-paced environment</li><li>You are an excellent communicator, with empathy and strong listening skills</li><li>You are results-oriented, are great with people and not afraid to lead</li><li>You are an intuitive problem-solver who thinks critically and creatively to deliver the right solution</li><li>You enjoy delighting customers with exceptional service</li><li>You exercise sound judgement&nbsp;and independent thinking in decision making, make while balancing the need for collaboration in a team</li><li>You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous&nbsp;improvement and change</li><li>You demonstrate a healthy curiosity and passion to continually learn and improve business acumen</li><li>You are adaptable and can roll with change that occurs within a rapidly growing company</li></ul><p><strong>What You’ll Find at National Life Group</strong></p><ul><li>Competitive pay and outstanding health, wellness and insurance benefits</li><li>Genuine opportunities for growth and career advancement</li><li>Fun collaborative, team-based environment</li><li>Paid training and development through NL University</li><li>Over $5k in annual tuition reimbursement, including&nbsp;full tuition sponsorship&nbsp;for completing your undergraduate and graduate degrees with&nbsp;University of Arizona World Campus</li><li>Paid time off and holidays</li><li>40 hours of paid community service hours annually</li><li>Onsite fitness center</li><li>A culture committed to inclusion and diversity</li></ul><p>We’ve been keeping our promise to our people, customers, community and environment since 1848.&nbsp; Come join our cause!</p><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Senior Concierge Case Management Associate

<p><strong>Project Manager</strong></p><p>The Project Manager is responsible for leading and supporting teams to deliver project(s) that span across one or more departments. The Project Manager is responsible for the planning of project resources, scope, schedules, and financials while adhering to quality and control guidelines throughout the full systems development life cycle.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage all aspects of strategic, continuous improvement, and business and IT transformation projects to ensure timely and effective project execution with multiple development methodologies such as waterfall, iterative and agile (scrum, kanban) to support project teams.</li><li>Create/establish/maintain project artifacts such as project charter, project change requests, project schedules, project budget, risks/issues, project status report, variance reporting, etc.</li><li>Business partner who possesses critical thinking skills to define practical solutions that align with strategic objectives. Understands the business needs of the project and its interaction with other projects/programs to make decisions that are in the best interest of the Ability to think creatively to drive innovation, perform situational analysis which leads to well thought out decisions.</li><li>Must establish strong working relationships with executive sponsors, business owners and stakeholders across the organization to manage expectations and project delivery.</li><li>Monitors performance and recommends schedule changes, cost, or resource adjustments. Establishes and provide timely updates to the management team for each project for escalating issues, reporting, and managing risks, issues and status reporting. Management of project change requests that impact scope, schedule,</li><li>Lead project planning, including resource, staff, supply and subcontract management, progress reporting, troubleshooting and team management. Ensure that project resources are following established processes as well as participate in strengthening internal tools, artifacts, and other governance aspects.</li><li>Work with multiple development methodologies such as waterfall, iterative and agile (scrum, kanban) to support project teams.</li><li>Establish strong working relationships with executive sponsors, business owners and stakeholders across the organization to manage expectations and project delivery.</li><li>Have the confidence and competency to turn around small and some medium-sized, troubled projects.</li><li>Contribute toward continuous improvement in project management principles, strengthening internal tools, artifacts, and other governance aspects to improve project delivery.</li><li>Support/assist teams to embrace NLG’s learning organization culture to mature teams into highly productive, self-sufficient project teams capable of delivering work that crosses various systems and business processes.</li><li>Directly or indirectly manage/mentor team members and colleagues in techniques such as leadership, methodology, tools, and people and communication skills. Able to teach PM skills—both hard and soft—that are required for the successful planning, execution, delivery and support of projects and their products or services.</li><li>Be able to turn around small and some medium-sized troubled projects.</li></ul><p><strong>Qualifications:</strong></p><ul><li>5+ years financial services desired (preferably life insurance and annuity)</li><li>5+ years’ experience managing cross-functional projects in a matrixed environment desired</li><li>Bachelor’s degree required</li><li>Project Management Professional (PMP) Certification, Certified Scrum Master similar certifications or working towards desired</li><li>LOMA ALMI expected; FLMI a plus</li><li>Skilled in multiple project management methodologies (e.g. agile/scrum, waterfall) desired</li><li>Must be a self-starter and be able to work independently as well as being a team player</li><li>Ability to understand, interpret and communicate complex subject matter.</li><li>Ability to work in a fast-paced environment; strong organizational skills a must</li><li>Results oriented, excellent verbal and written communication skills</li><li>Able to interact and communicate with C-Level executives and senior leadership</li><li>Must be proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Project, SharePoint) and tools like Jira/Confluence</li><li>Must be able to pass a background check</li></ul><p>#LI-CS<br>#LI-Hybrid</p><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

2 Project Management / Professional Services Jobs in Vermont