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<h3>Job Description:</h3>The RoleAs an FCCS Client Service Manager (CSM), you oversee the operations, service, and digital experience for your assigned Clearing correspondent broker-dealer clients. The CSM day to day role is primarily focused on project management, high level initiatives and escalations, and utilizing strategic partnerships across the NF platform. In partnership with the Relationship Manager, you represent an elite service team and the face of Fidelity dedicated to your correspondent client and their business.The TeamFidelity Institutional Client Experience Division (CE) provides superior customer service to Fidelity's Clearing correspondent broker-dealer clients through innovation, dedication, and commitment to excellence. The CSM ensures a flawless and robust service experience for our clients by developing strong relationships to build lasting trust, loyalty, and satisfaction.The Expertise You Have<ul><li>5 -7+ years Brokerage Operations and/or Service experience</li><li>Client facing experience highly preferred</li><li>Project management experience preferred</li><li>Business analysis and consulting experience a plus</li><li>Relevant Bachelor’s degree preferred</li><li>Series 7 license preferred</li></ul>The Skills You Bring<ul><li>Exceptional interpersonal and client service skills</li><li>Success in developing strong professional relationships</li><li>Problem solving and consultative skills</li><li>Ability to manage execution of initiatives</li><li>Industry/brokerage knowledge</li></ul>The Value You Deliver<ul><li>Optimizing the client service experience by building strong relationships with key decision makers at your correspondent firm and their direct reports and seeing opportunities to drive high satisfaction, quality and efficiency for both your client and Fidelity.</li><li>Improving operational efficiency by educating and training your correspondent firms on using technological tools, sharing operational standard methodologies, and to assist clients in using Fidelity’s service model.</li><li>Serving as an advocate for your client correspondent firms by being the voice of your client to our service, processing, product, and our Risk, Legal and Compliance organizations.</li><li>Managing pivotal initiatives and projects leading to higher client satisfaction and operational efficiency and sharing operational metrics with your correspondent clients showing how they are performing on the platform.</li><li>Representing Fidelity as an operational consultant to your correspondent clients.</li></ul>NOTE: This job posting is for future, upcoming hiring.The base salary range for this position is $79,000-153,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Client Service

Fidelity Investments

Client Service Manager II / III - IWMS Client Experience

<h3>Job Description:</h3>The Role If you are dynamic, able to drive transformation, and thrive on managing key relationships, this Vice President, ET Vendor Management Lead role may be just what you are looking for! The Vice President of ET Vendor Management Lead will work with all levels of management to stand up and manage a Vendor Management function and team within Enterprise Technology. The ability to build effective working relationships with business leaders to champion support of the ET Vendor Management program and related initiatives, and strong change management skills are key elements to success in the position. This role will have a strategic focus on large, complex technology vendors that are critical to Fidelity’s enterprise technology ecosystem. These vendors often provide a broad portfolio of products and services, operate as parent companies to other technology providers, and serve multiple business units across the firm. The successful candidate will be expected to develop a deep understanding of these vendors’ offerings, organizational structures, and strategic roadmaps, and how they align with Fidelity’s technology and business objectives. The Expertise and Skills you bring:<ul><li>Lead a team of vendor managers responsible for overseeing key technology partners across infrastructure, software, cloud, data and managed services. </li></ul><ul><li>Develop and execute vendor strategies that align with Fidelity’s enterprise technology roadmap, ensuring optimal performance, cost efficiency, and innovation. </li></ul><ul><li>Collaborate with senior technology leaders across ET and business units to understand evolving needs and ensure vendor capabilities are aligned. </li></ul><ul><li>Drive vendor governance and performance management, including scorecards, SLAs, risk assessments, and continuous improvement initiatives. Partners with due diligence teams to assess risk posture across financial, technical, and operational dimensions. </li></ul><ul><li>Negotiate complex contracts and renewals in partnership with Legal, Procurement, and Risk teams, ensuring favorable terms and compliance with Fidelity Standards. </li></ul><ul><li>Champion technology excellence by staying current on emerging trends, evaluating vendor capabilities, and advising on build vs. buy decisions. </li></ul><ul><li>Foster a culture of accountability, transparency, and collaboration within vendor management team and across the broader technology organization. </li></ul><ul><li>Optimize vendor pipelines, ensure deep understanding of contractual terms, and align capabilities with technology strategy. </li></ul><ul><li>Orchestrate stakeholder alignment for new engagements, renewals, and exits to ensure timely, strategic decisions. Provide periodic updates to senior leadership.​ </li></ul><ul><li>Strong technical background with the ability to understand and evaluate infrastructure, cloud, software, and emerging technologies. </li></ul><ul><li>10+ years experience in technology vendor management, strategic sourcing, or IT relationship management, preferably in large enterprise. </li></ul><ul><li>Proven leadership experience managing high-performing teams and influencing senior stakeholders. </li></ul><ul><li>Deep understanding of vendor lifecycle management, contract negotiation, and performance governance. </li></ul><ul><li>Excellent communication, negotiation, and analytical skills. </li></ul><ul><li>Experience working in a highly regulated environment (e.g., financial services) is a plus. </li></ul><ul><li>Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA or equivalent preferred. </li></ul><ul><li>Demonstrated ability as effective people manager, innovator and change agent </li></ul><ul><li>Ensure vendor compliance with Fidelity policies, procedures, and standards </li></ul><ul><li>Oversee, measure, and report vendor performance relative to contracted expectations, including matrixed responsibilities for supplier management activities in Risk Management, Supply Management, and Legal </li></ul><ul><li>Lead assessment of vendor risk and monitor vendor financial viability, resiliency, and management stability </li></ul><ul><li>Drive continuous improvement with all key suppliers through effective project lifecycle management and business process engineering efforts </li></ul><ul><li>Provide strategic insights into vendor ecosystems, including how parent companies and subsidiaries interact and impact Fidelity’s technology stack </li></ul><ul><li>Enable enterprise-wide visibility into vendor usage, helping business units make informed decisions about vendor engagement, investment, and risk </li></ul>The Team The mission of our ET Vendor Management organization is to drive performance, efficiency, and value from the most strategic supplier relationships within the Enterprise Technology businesses we support. We are seeking a dynamic individual with strong program management skills to contribute to business profitability through supplier related financial improvements, proactively identifying and mitigating vendor risk, and driving flawless vendor execution, efficiency and value. The base salary range for this position is $125,000-258,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Program/Project Management

Vice President, ET Vendor Management Lead – Complex Vendors

<h3>Job Description:</h3>Job TitleIT Audit Director The Role Are you looking for a position to grow your technology skills, expand your knowledge of financial services, and give you the opportunity to problem solve with some of the best minds in the financial services and technology industries? There is no better place to drive solutions for improving internal controls than to operate at the nexus of technology and business with Fidelity Corporate Audit. As an IT Audit Director, you will provide independent and objective audit and advisory services that help Fidelity manage risk, improve customer service, and enhance business performance. Our primary motivation is to drive positive change throughout the firm. The Expertise and Skills You Bring <ul><li>BA/BS/MS in Technology, Information Systems, Cybersecurity, or related field of study. </li></ul><ul><li>12+ years of experience in performing and independently leading complex information technology audits, preferably financial services. </li></ul><ul><li>Manage and perform data driven risk-based audit assessments of key systems and applications, drafting audit reports, and liaising with and reporting to senior executives on audit results and corrective actions. </li></ul><ul><li>Team leader who takes initiative and works constructively to achieve team goals. </li></ul><ul><li>Experience working with and understanding the needs of clients. </li></ul><ul><li>Ability to work on multiple tasks and prioritize as a team leader. </li></ul><ul><li>Expert knowledge of cloud security, containerization, API, DevOps, secure software development, application security, databases, and operating systems. </li></ul><ul><li>Professional Audit or Information Security certifications preferred (CIA, CPA, CISA, CISSP, SANS GIAC, etc.). </li></ul><ul><li>Cloud computing (AWS) related advanced-level certifications preferred (AWS Solutions Architect/ AWS Security Specialty). </li></ul><ul><li>Knowledge of financial services and/or relevant technologies supporting financial services operations (e.g. brokerage, regulatory transfer agency, financial statements etc.) preferred. </li></ul><ul><li>Expert knowledge of authentication, authorization, and credential management. </li></ul><ul><li>Understanding of artificial intelligence, machine learning, LLM, data science and Robotic Process Automation (RPA) tools. </li></ul><ul><li>Preferred hands-on skills with various Programming/Scripting Languages (Python, PowerShell, Java, etc.), audit testing tools, and automation. </li></ul><ul><li>Deep technical problem solving and data analytical skills. </li></ul>The Team As an IT Audit Director, you will be responsible for leading complex technology and/or integrated audits independently, evaluating risks (technology, financial, reputational, and regulatory), developing hypotheses around related controls, providing input to the development of the integrated audit plan, presenting issues and findings to management, devising solutions for business improvements, and following-up on corrective actions, and leading a hard-working project team. You will need to work effectively to: <ul><li>Lead the planning and execution of multiple concurrent IT audits, including reviews of cyber security, existing production applications, systems currently being developed, technology infrastructure and specialized or emerging technologies. </li></ul><ul><li>Work with middle to senior management within a business or function to facilitate the identification and resolution of complex risks (both business and technological) and to provide advice to management regarding mitigation of these risks. </li></ul><ul><li>Lead the assessment the controls over application processes, physical and logical security; systems acquisition and development; system and network infrastructure; system architecture; computer operations; and production support. </li></ul><ul><li>Engage with the squad to offer feedback on work-in-progress, clarify requirements and answer questions, while motivating and influencing squad, and being a voice for its members </li></ul><ul><li>Develop data analysis and apply innovative automated tools to provide management with proper context of potential exposure and loss of business due to control weaknesses. </li></ul><ul><li>Develop an ongoing 'trusted advisor' relationship with audit clients and Internal Audit business unit colleagues to ensure timely and consistent advice. </li></ul><ul><li>Travel (10% annually) to perform audits, and to attend training or corporate events. </li></ul>Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees’ Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity’s hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>. <h3>Certifications:</h3><h3>Category:</h3>AuditMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

IT Audit Director

<h3>Job Description:</h3>In this role you will develop strong relationships with institutional clients and build internal working relationships with Fidelity personnel in support of existing and new business contract negotiation.The TeamThis role sits within the Sales organization in Workplace Investing. We work with prospects and existing clients through the sales process, renewal process, and during significant contractual changes during their relationship with Fidelity. Our group helps ensure that our prospects and clients have a positive, collaborative experience during the contracting process with Fidelity. The focus of the role is to provide contractual support on business related components of the contract.The Expertise You Have<ul><li>College degree preferred</li><li>10+ years of Relationship Management, Client Service, Implementation Project Management experience; preferably within Retirement/401K/Benefits industry.</li><li>FINRA SIE, Series 7, and 63 required; may be obtained in role</li></ul>The Skills You Bring<ul><li>Extensive benefits/outsourcing experience with a strong knowledge of Fidelity contract provisions</li><li>Understanding of exception management processes and overall contract negotiation strategy/techniques</li><li>Ability to build effective relationships, influence outcomes and drive decisions with key senior internal and external executives</li><li>Proven capability to deliver to tight timeframes and be successful in fast moving environments</li><li>Outstanding oral and written presentation skills</li><li>Strong communication and facilitation skills with ability to describe and solve complex issues using clear, simple terms</li><li>Outstanding meeting facilitation and management skills</li><li>Maintains a solid working knowledge or understanding of the Fidelity organization and Fidelity’s vast array of products, services, business solutions and structure</li><li>Comprehensive project management skills</li><li>Strong attention to detail and organizational skills</li><li>Flexibility and positive Team attitude</li><li>Product domain knowledge and expertise (e.g., Defined Contribution, Defined Benefit, Health and Welfare) </li></ul>The Value You Deliver<ul><li>Serving as the primary point of contact, both internally and externally, to manage business negotiations and contract processes with clients, external search consultants, procurement, and legal counsel</li><li>Responsible for oversight of the contract process for new business and renewals, ensuring completion within required deadlines</li><li>Strategize with Managing Director (MD) on client renewal and with Account Executives (AE) on new sales opportunities</li><li>Initiating and facilitate renewal kick-off meetings to confirm renewal timeline, strategy, deliverables, and business owners</li><li>Consulting with the Sales team, Rebid team, or Managing Director in the development of business issue contract documentation</li><li>Working collaboratively with clients, Fidelity Contracts Team and internal business partners during contract negotiations in order to develop creative, flexible and integrated contract solutions in support of relationship management goals.</li><li>Mitigate contractual risk to the firm while maintaining overall client satisfaction with contracting process</li><li>Overall responsibility for the development, negotiation and final business documentation for the contract Agreement between Fidelity and our customers</li><li>Seeking solutions for service delivery &amp; performance guarantees based on client requests during the contract process</li><li>Understanding of Fidelity pricing models and fee levers</li><li>Facilitating debrief meeting with stakeholders (formal hand-off to the team)</li><li>Responsible for all contract deal tracking and reporting within Salesforce</li><li>Ensuring contract decisions are supported by standard or approved exceptions for service model, SLAs, pricing, and terms</li><li>Overall responsibility for resolving business related issues throughout the negotiation process</li><li>Overall responsibility for the development, negotiation and final business documentation for the contract</li><li>Managing the escalation process</li><li>Providing periodic updates on relevant topics and contract trends to senior management. </li><li>Identify areas for contract process improvement or redesign and work to implement changes. </li></ul>The base salary range for this position is $130,000 - $190,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Sales Support

Vice President, Business Contracts- Retirement Services

<h3>Job Description:</h3><h3>The Role</h3>The Director position in Asset Management Risk provides general operational risk oversight for Fidelity Digital Asset Management and related businesses. Responsibilities include gathering important industry, market, and internal data, developing tools to measure risks and trends, and evaluating how these issues may impact Asset Management, our clients, and associates. This role will be accountable for analyzing data and controls to identify emerging and significant risks, perform targeted data-driven risk assessments, and develop risk management reporting using data visualization tools. The ideal candidate will have demonstrated commitment and passion for risk management, asset management, and academic/or work experience in related markets or fields. Candidates with SQL, programming, or data visualizations skills would be a plus. Strong communication, presentation and writing skills are also an important success factor. This role requires someone who is hard-working, eager to learn, and results oriented.<h3>The Expertise and Skills You Bring</h3><ul><li>Bachelor’s degree required</li><li>12+ years of relevant work experience in the financial industry</li><li>Experience in Compliance, Risk, or Operations related to investment management, blockchain products, or related services</li><li>Demonstrated analytical skills with the ability to work with and summarize data from multiple sources</li><li>Experience working with blockchain technology or related enterprises</li><li>Strong understanding of blockchain technology.</li><li>Executive level presentation skills required</li><li>Project management and/or consultative experience</li><li>Experience with data analysis techniques and visualization tools (e.g., Tableau), a plus</li><li>Experience with common data science tools &amp; languages, a plus</li><li>CFA and/or FRM certifications a plus</li><li>Ability to engage with multiple teams to establish a collaborative and interdisciplinary approach</li></ul><ul><li>Natural intellectual curiosity, initiative, and love for learning new skills and capabilities</li><li>Skilled at operating autonomously to achieve results in a dynamic environment</li><li>Thrives in a dynamic organization where priorities shift to meet evolving business needs</li><li>Superb verbal and written communications skills</li><li>Strong data analysis skills (e.g., tools, strategies)</li><li>Staying abreast of the latest innovations across industry</li><li>Problem solver with a blend of creativity and analytical rigor</li></ul><h3>The Value You Deliver</h3><ul><li>Analyze data and controls as well as identifying latent and emerging risks. The results of this analysis will be compiled into comprehensive management reports, including visual aids, analysis of data analytics and conclusions.</li><li>Actively perform proactive and targeted data analysis to identify risks for management.</li><li>Perform ad-hoc quality control reviews for presentations and reports built by the team to ensure the integrity of the materials.</li><li>Partner with business units to ensure that controls are working as intended and to improve the efficiency and effectiveness of processing.</li><li>Promote a culture of experimentation to ensure continuously learning</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>Asset Management Risk, part of Fidelity’s Risk Organization and aligned with Asset Management’s Compliance Risk and Business Operations Group (CRBO), provides guidance to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, its clients, and associates. To execute this goal, Asset Management Risk is responsible for identifying, analyzing, aggregating, and reporting on significant and emerging risks to assist management in strengthening their controls and processes.The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Risk

Director, Digital Assets Risk Operations

<h3>Job Description:</h3>The RoleThe Project Manager leads project teams of internal and external stakeholders to convert the defined contribution plans of new clients to Fidelity or make changes to the plans of existing clients.The Expertise and Skills You Bring<ul><li>Bachelor's Degree</li><li>5+ years of experience in 2 of the following 3 areas; implementation, project management and/or client management</li><li>Confidently lead by influence and use strong communication and interpersonal skills to work across organizations</li><li>Analytical, organized, and have strong multi-tasking skills</li><li>Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities</li><li>Identify and lead quality improvement initiatives and other special projects for the team</li><li>Strong knowledge of defined contribution, financial services, and/or benefits industries</li><li>Leading multiple projects and prioritizing workload based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate</li><li>Developing project timelines and ensuring that project team members complete requirements on time, while anticipating challenges and formulating solutions before the project is adversely impacted</li><li>Monitoring and reporting on project status</li><li>Consulting with clients to understand their needs</li><li>Maintaining knowledge of ERISA, IRC and DOL regulations and understanding the impact of pending legislation</li><li>Coaching and mentoring others to draw out their skills and expertise</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamAs part of the Implementation group within Workplace Investing the Project Manager plays a critical role leading a project team and coordinating project efforts with internal business partners such as other groups within Implementation, ongoing client service teams, Participant Services, Financial Operations, etc. The project team also works with external resources, including client staff and third-party vendors.<h3>Certifications:</h3><h3>Category:</h3>Client ServiceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

401k Implementation Project Manager

<h3>Job Description:</h3>Manager, Transformation and AutomationTeam: Fraud Risk and Control – Global Fraud Detection and Operations (GFDO)The Role: As Manager, Transformation and Automation, you will support the execution of strategic initiatives that drive operational improvements across the fraud organization. This role is ideal for someone who excels at managing projects, identifying process gaps, and communicating progress through clear, compelling visuals.You’ll work closely with leadership to organize workstreams, track milestones, and create materials that highlight both needs and successes. Your ability to bring structure, clarity, and momentum to complex efforts will be key to your impact.Key Responsibilities:<ul><li>Support transformation projects from planning through execution.</li><li>Identify operational gaps and propose solutions to improve efficiency and effectiveness.</li><li>Create executive-ready presentations, charts, and dashboards to communicate progress and outcomes.</li><li>Collaborate with internal teams and external partners to align on goals and deliverables.</li><li>Maintain project documentation, timelines, and status updates.</li></ul>Skills and Experience:<ul><li>Bachelor’s degree or equivalent experience in business, project management, analytics, or a related field.</li><li>Strong project management and organizational skills.</li><li>Proficiency in PowerPoint, Excel, and data visualization tools such as Miro, Vizio, Jira etc.</li><li>Ability to synthesize complex information into clear, actionable insights.</li><li>Experience in fraud operations or financial services is a plus.</li><li>Background in training content development is a bonus.</li><li>Willingness to do some travel if needed.</li></ul><h3>Certifications:</h3><h3>Category:</h3>RiskMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Manager, Transformation and Automation

<h3>Job Description:</h3>Note: Fidelity is not providing immigration sponsorship for this positionManager, Data Analytics and InsightsJob Description:As a Manager within the WI Internal Analytics, Insights and Reporting team this person will be focused on bringing deep analytical expertise to support internal initiatives &amp; projects. These initiatives will drive improvement and efficiencies for Fidelity Workplace Investing (WI) across a diverse array of solutions and approaches. You will partner to build cross-functional relationships with business and analytics colleagues. This is an opportunity to provide your insights and enable Workplace Investments to make the data-driven decisions required to meet their strategic objectives. The Expertise We’re Looking For <ul><li>Bachelors or equivalent with 5+ years of experience.</li><li>In depth knowledge in a variety of analytics techniques including profiling, data mining, modeling, statistical analysis, network and journey mapping, and campaign measurement.</li><li>Experience working with data environments and strong knowledge of SQL to create, manipulate and transform large datasets.</li><li>Working experience with Adobe Analytics or equivalent platforms like Google Analytics.</li><li>Working experience with Tableau or equivalent data visualization tools.</li><li>Experience in interacting with cross functional partners within the organization and crafting presentations that convey the data narrative.</li><li>Financial industry experience, a plus.</li><li>In-depth knowledge of statistical and Machine Learning methods and approaches, a plus</li><li>Proficiency in Python or R, a plus</li></ul>The Purpose of Your RoleYou will serve as Manager for analytics &amp; insights work on the various improvement initiatives that cut across our Workplace (WI) business units. You will play a key role in our overall transformation to a platform-enabled and capability-led Digital Future to benefit our clients &amp; participants.You will drive leading class analytics, experimentation, insight generation--harnessing our underlying platforms that collect and deliver millions of interactions and transactions across our digital channels.The Skills You Bring<ul><li>You have a passion for leveraging data to drive better business decision-making through statistical, econometric modeling, and machine learning techniques.</li><li>You have a deep understanding of analytical techniques and how they can be applied to address particular problem characteristics.</li><li>You have a strong analytical and problem-solving skills, particularly in the areas of strategy development, business analysis, risks, and opportunity assessment.</li><li>You have a working knowledge of analytic technology software, platforms, and languages (e.g. SQL, R, Python, Tableau, PowerBI, Adobe Analytics, etc.)</li><li>You know how to acquire data from multiple sources/environments and transform it so it can be used for analytics.</li><li>You have experience conducting advanced cross-channel analytics to provide a holistic view of customer engagement across digital and offline touchpoints</li><li>You know how to design and implement models to accurately assess the impact of marketing efforts across channels.</li><li>You understand how to map and analyze end-to-end customer journeys to uncover opportunities for optimization and improved user experience</li><li>You understand how to leverage qualitative data to identify opportunity areas.</li><li>You have the ability to think on your feet and respond effectively when priorities change.</li><li>You strive to better communicate data through data visualization and storytelling.</li></ul>The Value You Deliver<ul><li>Developing and delivering analytical data and insights to solve business problems.</li><li>You enable partner stakeholders to make objective, informed decisions.</li><li>You provide opportunities for innovation through analytics capabilities and implementation of new technologies.</li></ul>How Your Work Impacts the OrganizationWorkplace Investing Data and Analytics is the analytics discipline responsible for developing and deploying analytic solutions to drive actionable intelligence, transformative insights, automation, and effective control in support of Workplace Investments business units, clients, and Fidelity.<h3>Certifications:</h3><h3>Category:</h3>Business Analytics and InsightsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Manager, Data Analytics and Insights

<h3>Job Description:</h3>FCC Head of InvestigationsRole Overview: Fidelity is seeking an executive to join FCC’s senior leadership team as the Head of Financial Crimes Investigations (FCI). The Head of FCI will report directly to the Head of the Financial Crimes Intelligence Unit and will be the accountable executive responsible for the operating design and implementation of controls designed to investigate potentially suspicious activity transaction monitoring alerts and internal/external escalations, and the filing of suspicious activity reports (SARs). The Head of FCI will oversee the execution and disposition of all financial crimes related investigations and will lead and provide direction to a team dispersed across multiple Fidelity sites.The Head of FCI should be an innovative and strategic executive leader who is forward-thinking and capable of driving Fidelity’s FCC program toward sustainable future success. The ideal candidate will possess strong compliance, risk management, process and operational acumen with the ability to implement an environment of continuous program improvement in a fast-paced, highly regulated environment. This leader should also display the ability to anticipate business and market trends and utilize this information to develop long-term strategies that align with Fidelity’s risk profile, vision and goals.<ul><li>Regulatory Compliance – Implement and lead all aspects of the financial crimes investigations and SAR filing function program across Fidelity legal entities, proactively engaging with business leaders, internal stakeholders and regulatory agencies</li><li>Talent – Build and encourage an impactful team by evaluating, hiring and nurturing talent across a team of compliance and investigation professionals while developing needed skills and crafting a culture of inclusion.</li><li>Executive-Level Communication: Communicating with credibility and influence to build consensus and galvanize leaders to action by delivering clear, concise, and compelling messages</li><li>Metrics, Dashboards, Reporting – Focus on development, improvement and ongoing maintenance of key performance indicator (KPI) metrics, and oversight the production of regular reporting that provides insight to program health and operational efficacy to senior management, the FCI team and other internal stakeholders</li><li>Develop reporting, metrics and dashboards that constantly monitor adherence to service-level agreements (SLAs) designed to provide insight to program health at any point in time</li><li>Assists with internal and external audit and regulatory engagements, including timely issue follow-up/remediation</li><li>Partner with business leaders to promote a collaborative environment that helps the business meet its goals while ensuring compliance is always maintained</li><li>Ability to deftly balance risk management with business unit goals</li><li>Provide senior management, various committees, and governance councils with updates on the status of the FCI Program</li><li>Ability to work and learn quickly in a fast-paced, dynamic environment in the midst of constant competing priorities</li><li>Passionate about providing an unparalleled level of service to Fidelity business units and internal partners</li></ul>The Expertise and Skills You BringDeep securities industry knowledge with a comprehensive understanding of BSA/AML, Global Sanctions and Global Anti-Bribery and Corruption applicable laws and regulations<ul><li>10+ years of BSA/AML financial crimes compliance or comparable experience at a large financial institution, major consulting firm, regulatory agency, law enforcement, or a combination thereof</li><li>Experience in a senior financial crimes compliance role in the securities and/or asset management industry, with demonstrated ability to operate across diverse business units, innovative product sets, and a broad array of customer segments</li><li>Tech-savvy with proficiency in financial crimes compliance technologies, processes and workflows</li><li>Experience interacting and fostering productive relationships with regulatory agencies such as the SEC, FINRA, FinCEN and NYFDS</li><li>Certified Anti-Money Laundering Specialist (ACAMS)/Certified Fraud Examiner (CFE)/Certified AML and Fraud Professional (CAFP) is a plus</li><li>Active Series 7 and Series 24 securities licenses is a plus</li><li>Executive level presence and communication skills to effectively consult with and influence firm leadership on prudent courses of action</li><li>Proven track record of attracting, developing and inspiring successful teams and managing financial industry compliance operational functions designed for strict, ongoing compliance adherence</li><li>Collaborates through a proactive/constructive dialogue with senior management, peer leaders, committees, and regulators</li><li>Strong leadership skills that embody Fidelity’s Leadership Principles</li><li>Exceptional relationship management skills</li><li>Proven ability to effectively communicate complex business strategies to senior management, with experience in crafting compelling presentations for C-suite audiences</li><li>Ability to navigate sensitive situations and deliver messages with tact and diplomacy </li><li>Independent problem solver; accountable for, and skilled in, exercising sound judgment</li><li>High degree of integrity and strong work ethic; decisive with orientation toward results; positive demeanor</li><li>Ability to effectively and simultaneously identify, prioritize and address multiple issues and quickly respond to competing priorities and shifts in priorities</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe Team: Fidelity has long believed that it plays a critical role in the protection of the United States financial ecosystem and has consistently endeavored to be proactive in doing so. Fidelity’s Financial Crimes Compliance (FCC) team supports all Fidelity business units (BUs) and is responsible for the execution of controls and processes designed to achieve strict adherence with applicable Bank Secrecy Act (BSA), USA PATRIOT Act (USPA), economic sanctions and anti-bribery and corruption laws and regulations. FCC operates a suite of controls on behalf of Fidelity businesses by harnessing analytics, intelligence, technology, surveillance, and investigation capabilities.The base salary range for this position is $118,000-226,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Security

FCC Head of Investigations

<h3>Job Description:</h3><h3>The Role</h3>The Manager position in Asset Management Risk provides general operational risk oversight for Fidelity Digital Asset Management and related businesses. Responsibilities include gathering important industry, market, and internal data, developing tools to measure risks and trends, and evaluating how these issues may impact Asset Management, our clients, and associates. This role will be accountable for analyzing data and controls to identify emerging and significant risks, perform targeted data-driven risk assessments, and develop risk management reporting using data visualization tools. The ideal candidate will have demonstrated commitment and passion for risk management, asset management, and academic/or work experience in related markets or fields. Candidates with SQL, programming, or data visualizations skills would be a plus. Strong communication, presentation and writing skills are also an important success factor. This role requires someone who is hard-working, eager to learn, and results oriented.<h3>The Expertise and Skills You Bring</h3><ul><li>Bachelor’s degree required</li><li>5+ years of relevant work experience in the financial industry, crypto experience preferred</li><li>Experience in Compliance, Risk, or Operations related to crypto/blockchain products, data, services</li><li>Demonstrated analytical skills with the ability to work with and summarize data from multiple sources</li><li>Experience working with blockchain technology or related enterprises</li><li>Executive level presentation skills required</li><li>Project management experience</li><li>Experience with data analysis techniques and visualization tools (e.g., Tableau), a plus</li><li>Experience with common data science tools &amp; languages, a plus</li><li>CFA and/or FRM certifications a plus</li><li>Foundational understanding of blockchain technology</li><li>Ability to engage with multiple teams to establish a collaborative and interdisciplinary approach</li><li>Natural intellectual curiosity, initiative, and love for learning new skills and capabilities</li><li>Skilled at operating autonomously to achieve results in a dynamic environment</li><li>Thrives in a dynamic organization where priorities shift to meet evolving business needs</li><li>Superb verbal and written communications skills</li><li>Strong data analysis skills (e.g., tools, strategies)</li><li>Staying abreast of the latest innovations across industry</li><li>Problem solver with a blend of creativity and analytical rigor</li></ul><h3>The Value You Deliver</h3><ul><li>Analyze data and controls as well as identifying latent and emerging risks. The results of this analysis will be compiled into comprehensive management reports, including visual aids, analysis of data analytics and conclusions.</li><li>Actively perform proactive and targeted data analysis to identify risks for management.</li><li>Perform ad-hoc quality control reviews for presentations and reports built by the team to ensure the integrity of the materials.</li><li>Partner with business units to ensure that controls are working as intended and to improve the efficiency and effectiveness of processing.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>Asset Management Risk, part of Fidelity’s Risk organization and aligned with Asset Management’s Compliance Risk and Business Operations Group (CRBO), provides guidance to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, its clients, and associates. To execute this goal, Asset Management Risk is responsible for identifying, analyzing, aggregating, and reporting on significant and emerging risks to assist management in strengthening their controls and processes.The base salary range for this position is $80,000-153,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Risk

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