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<h3>Job Description:</h3>The RoleAre you passionate about using your analytical skills to uncover insights that drive business strategy and success? If yes, we want you to join our upbeat and hardworking team, empowering digital customer experience and product development business partners with strategic insights to enable objective, data-driven decisions. The actionable insights you deliver will inform Fidelity’s digital initiatives and strategy and make a real-world difference for Fidelity’s 40 million individual investors.The Expertise and Skills You Bring<ul><li>10+ years of proven experience influencing strategic business decision-making and digital product design through digital analytics and insights</li><li>Proven track record presenting to senior executives—delivering actionable insights through data and presenting sophisticated analyses in a simple, clear, and meaningful way</li><li>Highly skilled with digital analytics tools (e.g., Adobe Analytics, Contentsquare), database querying (e.g., SQL, Snowflake), and data visualization (e.g., Tableau, OpenSearch)</li><li>Experience synthesizing data and insights from disparate sources (e.g., customer attributes and behaviors, digital interactions, transactional activity, and business financials) to generate a deep understanding of customer needs and digital behavioral patterns</li><li>Ability to use data to tell a story of customer experience, highlighting both successes and friction points to inform future initiatives and strategies for digital products </li><li>Driving a culture of experimentation (including hypothesis generation, testing strategy / design, and test implementation) to personalize and optimize the client experience</li><li>MBA or an MS degree in a quantitative / technical field such as Engineering, Economics, Statistics a plus</li></ul>The TeamWe are looking for an accomplished, collaborative, and creative analytics professional to join the Advanced Analytics and Customer Insights team, supporting Fidelity’s Digital Channels. Your subject matter expertise in analytics will play a critical role in optimizing a personalized digital experience for Fidelity’s clients.<h3>Certifications:</h3><h3>Category:</h3>Data Analytics and InsightsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Advanced Data Analytics and Insights

<h3>Job Description:</h3>The RoleSVP, Alternatives Institutional Portfolio ManagerThe SVP Alternatives IPM will work closely with Fidelity’s private equity multi-strategy fund and direct real estate investment teams to support the growth of the products to institutional and intermediary customers. This role will suit candidates with entrepreneurial energy and accountability who are excited to build a business with the support and backing of a leading financial services company. In addition, this professional must have the willingness and desire to manage the workload of a start-up coupled with an agile mindset to move between a smaller team environment to the wider established financial services company.The TeamLocated in Boston, MA, the Alternative Product Development Team ('Alternatives') is part of Fidelity’s Enterprise Services Division that manages the firm’s growth initiatives sponsoring new business creation and innovation. The Alternatives team works closely with Fidelity’s Asset Management Division as well Fidelity’s proprietary alternative investment companies within the Devonshire Investments to bring alternative real estate and PE multi-strategy investments to market.The Purpose of Your Role and the Value You DeliverThe Institutional PM will be one of the senior advocates of Fidelity’s private equity multi-strat and direct real estate products, representing them to existing and prospective institutional and intermediary clients and gatekeepers, internal distribution, operations, marketing and asset management business partners. The Institutional PM will be vital to supporting the growth of Fidelity’s private markets offering.Primary Responsibilities <ul><li>Contribute to the go-to-market sales strategy for the private equity multi-strategy and direct real estate products which will include working with various sales organizations internally to define target market segments and specific prospects, and creating pricing structures and key terms.</li><li>Work with various sales and portfolio teams on complete alternative selling process from sourcing and meeting with prospective investors, educating internal sales teams, working through prospect’s due diligence process to client reporting.</li><li>Meet with existing clients to provide portfolio and performance updates.</li><li>Work with marketing on creating the client facing collateral.</li><li>Provide client and consultant feedback to senior leaders.</li><li>Identify thought leadership and other events to drive awareness of Fidelity’s capabilities.</li><li>Partner with marketing to develop white papers, case studies, trickle marketing campaigns, and press releases.</li><li>Collaborate on new products and be creative in bringing value to our clients.</li></ul>The Expertise We’re Looking For<ul><li>Series 7, Series 24, Series 63</li><li>Experience in the private markets industry, specifically real estate, infrastructure or private equity</li><li>15+ years’ experience working within alternatives in product development, relationship management and sales</li><li>Ability to explain complex products and structures for various levels of staff and clients</li><li>Excellent writing skills and experience in creating product promotion materials, articles and in public speaking</li><li>Deep understanding of private market regulations.</li></ul>The Skills You Bring<ul><li>Outstanding collaboration skills, with an ability to work with and across portfolio managers, product development, senior managers, legal and compliance, salespeople and relationship managers across various channels.</li></ul><ul><li>Experience with owning outcomes and driving solutions.</li><li>Experienced analytical skills and attention to detail.</li><li>Always seeking accurate, complete, and timely information.</li><li>Address concerns and questions from clients in a thorough and thoughtful manner.</li><li>You are a hands-on contributor who enjoys working with a high-performing team and delivering results.</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 24 - FINRA, Series 63 - FINRA<h3>Category:</h3>Private EquityFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

SVP, Alternatives Institutional Portfolio Manager

<h3>Job Description:</h3>The Role In the Domain Delivery Manager role, you and your team are accountable for synthesizing and communicating domain level strategy and roadmap, whilst also project managing all complex initiatives within your domain. You will partner with a broad set of stakeholders including the Head of AMT Strategy, Domain Leader, Product Area Leaders and Chapter Leaders. You will collaborate with your peers across domains and the AMT level head of strategy to ensure the AMT level strategy and roadmap are inclusive of critical milestones and strategic objectives of your domain. You will ensure the strategy and roadmap for both your domain and AMT are represented clearly to our business partners and enterprise stakeholders. This role will also include a focus on Alternatives, supporting the development of a technology strategy and roadmap for Liquid and Credit Alternatives and the program management of cross organizational initiatives supporting the future growth and scaling of the alternative products. ResponsibilitiesYou will be accountable for synthesizing the strategy for the domain, including a focus on Alternatives, working collaboratively with the product and chapter areas, who are accountable for the definition of the strategy. You will develop, promote and maintain the strategy and roadmap at the domain level.You will coordinate, improve, and maximize delivery at the domain and program level. You and your team will be responsible for program and project management of multiple complex projects across your domain and across AMT as requiredYou are a mature and effective leader, with the ability to both influence when you do not have direct accountability and drive when you have direct accountability.Focus Areas Initiative Cohesion <ul><li>Ensure delivery goals are clearly articulated and understood for each value delivery stream across the initiative. </li></ul><ul><li>Ensure adherence to technical and quality standard practices across a cross-domain or cross-enterprise initiative. </li></ul><ul><li>Complete quarterly planning activities for the strategy and initiatives, ensuring achievement, milestones and risks are clear</li><li>Setup and manage the appropriate governance structure(s) around initiatives</li></ul>Integrated Delivery <ul><li>Continuously factor scope of work, capacity needs, and prioritization into an integrated execution plan and delivery roadmap with release forecasts. </li></ul><ul><li>Manage dependencies, risks, and impediments for the initiative and raise when needed. </li></ul><ul><li>Establish and lead key scaled events at both value delivery stream and initiative levels. </li></ul><ul><li>Continuously look for ways to improve how the initiative is performing</li><li>Lead integrated initiative release management practices and support end-to-end testing coordination. </li></ul>Communication <ul><li>Establish communication practices through which to share delivery plans, coordinate roadmap adjustments, and provide transparency into plans and progress. </li></ul><ul><li>Provide updates to leadership on status of initiative including progress, risks, challenges, achievements, and metrics.</li><li>Work with your peers across domains to build a consistent communication harness for AMT</li></ul>The Expertise and Skills You Have <ul><li>10+ years of delivery or project management experience managing large, highly complex technology programs </li></ul><ul><li>Familiarity with scaled delivery frameworks</li><li>Strong investment domain knowledge with a background in Alternatives</li><li>Strong grasp of business context and product lifecycle management, grounded upon customer outcomes </li></ul><ul><li>Strong grasp of the software development lifecycle and experience working closely with software engineers to deliver large scale technology initiatives</li></ul><ul><li>Ability to drive and align execution of the Program with all stakeholders to a shared Initiative across Product Teams, Functions, Domains, and BUs </li></ul><ul><li>Strong understanding of, and experience with, scaled practices, processes, and artifacts </li></ul><ul><li>Strong focus on execution with the ability to identify, communicate, and remove impediments at scale </li></ul><ul><li>Strong change management skills </li></ul><ul><li>Proven strategic, analytical, and problem-solving skills with the ability to identify and articulate connections across separate, but related, concepts </li></ul><ul><li>Strong ability to lead and influence behavior without formal authority </li></ul><ul><li>Proven excellence in communication and people-interaction skills </li></ul><ul><li>Continuous improvement attitude when thinking of the longevity of the Program and future delivery support model </li></ul><ul><li>Intellectual curiosity with a strong desire to understand key trends across technology, both within and outside of Fidelity, and apply takeaways locally </li></ul><ul><li>Experience encouraging Agile behaviors, reinforcing practices, norms, events, and supporting the overall performance and efficiency of the Program </li></ul><ul><li>Experience creating an environment for psychological safety and highly engaged teams at the Product and Domain level </li></ul><ul><li>Proven success working across multiple Products and Domains to drive coordination and delivery of the Program </li></ul><ul><li>Experience championing adoption and consistent use of delivery enabling tools and data for strategic planning, prioritization, and managing the work (e.g., Jira Align, Miro, Power BI, etc.) </li><li>Strong experience curating, communicating, and managing Program status, risks, and dependencies with stakeholders</li></ul><h3>Certifications:</h3><h3>Category:</h3>Program/Project ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Vice President, FHA Domain Delivery Manager

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 20 Maverick Square – Cradock BuildingPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Essential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>

Coordinator, Patient Access

<h3>Job Description:</h3><h3>Supports initiatives that will have a direct impact on the day-to-day operations of the Business Continuity, Resiliency Intelligence Innovation Center and Vendor Resiliency Communities. Work in a dynamic and fast-paced environment, interacting directly with business leaders and cross-functional partners.</h3><h3>The Team</h3>Resiliency Intelligence Innovation Center is a dedicated team of risk professionals who provide the strategic development and execution of a business resiliency program, with oversight of operational, technology, and vendor risks that enables our company’s business operations to continue following a disruption.<h3>The Expertise and Skills You Bring</h3><ul><li>BA/BS Degree in Business, Information Technology, or equivalent experience.</li><li>Preferred experience in business continuity or other risk management field.</li><li>Disaster Recovery Institute International certification (ABCP/CBCP) preferred or must acquire certification within 12 months of hire.</li><li>Previous experience working in the Financial Services Industry; Financial Operations, Operational Risk or Information Technology preferred.</li><li>Builds strong working relationships, in-person and virtually, through collaboration with business partners and colleagues.</li><li>Critical thinker with an analytical mind and problem-solving proficiency who challenges current practices, recommends improvements to mitigate risks and drive positive change.</li><li>Ability to innovate, prioritize and complete initiatives independently based on shifting risk factors and business priorities.</li><li>Skilled in data analytics, and experience designing and developing Power BI dashboards, reports or other visual dashboards preferred.</li><li>Understanding of SQL and data modeling techniques preferred.</li><li>Intermediate experience with Microsoft Office products; Excel, Outlook, PowerPoint, Word, etc..</li></ul><h3>The Value You Deliver</h3><ul><li>Participating in the incident response program and recovery activities for business operations, technology or vendor disruptions (on call rotation/including off hours).</li><li>Exhibits executive presence. Communicates clearly, concisely and impactfully in order to influence others; tailoring messaging to audience.</li><li>All individuals are expected to cross train and understand the different facets of Business Continuity and potentially rotate through each program.</li><li>Advancing our data analytics strategies by collaborating with partners to understand data visualization needs, developing database queries, and integrating systems.</li><li>Analyzing datasets to uncover data issues, trends and insights, and the ability to help find innovative ways to mitigate risk.</li><li>Translate business requirements into technical specifications, maintain technical documentation, data accuracy and integrity within systems, and evaluate and improve existing visualization systems.</li><li>Encouraging a supportive environment for employees to learn and grow.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>Certifications:</h3><h3>Category:</h3>RiskFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Manager, Resiliency Intelligence Innovation Center

<h3>Job Description:</h3>The Role<ul><li>Supporting the operations of the Fidelity Compliance Programs by daily monitoring of trade activities for specific equity, fixed income and alternative funds and accounts to ensure that their investment policy limitations are followed</li><li>Communicating client, regulatory, prospectus, Board, and internal policies to portfolio managers and traders</li><li>Educating portfolio managers and traders on applicable fund/account guidelines and trading policies; and implementing effective mechanisms to provide timely reporting</li><li>Monitoring complex investment strategies</li><li>Providing AMC management with information on current trends and issues recognized during assignments and recommend plans for improvement</li><li>Participating in and leading strategic initiatives within the team and in partnership with various business partners</li></ul>This role will include a blend of at-home and in-office work. Learn more about how Fidelity has embraced <a href="https://jobs.fidelity.com/dynamic-working/" target="_blank">Dynamic Working</a>.The Expertise and Skills You Bring <ul><li>Bachelor's degree in a business discipline (finance, general business or economics) preferred</li><li>Comfortable with pre-trade compliance and/or order-management technology</li><li>Experience in financial services industry</li><li>Deep experience in the industry, preferably in the area of investment compliance, investment support, or investment operations</li><li>Excellent communication skills, when needed to present on investment compliance topics and to senior investment professionals</li><li>Strong analytic skills, resourcefulness, problem-solving abilities, and attention to detail</li><li>Valued teammate with good interpersonal skills and like to work collaboratively across functions</li><li>Able to identify key opportunities for improvements in process through technology solutions</li></ul>The TeamAsset Management Compliance (AMC) works closely with Fidelity’s investment teams across all asset classes to ensure compliance with global regulations, investor requirements, and corporate policies in the interest of promoting customer trust and confidence in Fidelity. AMC is committed to driving Fidelity forward through business partnership and stewardship, platform modernization, and talent development. AMC associates are focused on delivering sound guidance and creative solutions in a timely and responsive manner to support Asset Management in delivering the best customer experience in the financial services industry.The Investment Compliance Monitoring Team, within AMC, is responsible for proactively reducing the risk of trade error and portfolio compliance violations through real time and post trade compliance monitoring with client, regulatory and internal policy limitations. This team is the first point of contact for investment professionals seeking advice related to their portfolios’ state of compliance. Investment compliance support spans across all product types.<h3>Certifications:</h3><h3>Category:</h3>ComplianceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Advisor, Asset Management Compliance

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 20 Maverick Square – Cradock BuildingPosition Summary: The Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices. The Patient Access Coordinator acts as a role model to all Patient Access Representatives.Duties and Responsibilities: <ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul>Skills/Abilities <ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul>Experience <ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul>Education <ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required (spanish/english)</li><li>Maintain annual CAC certification</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range19.55 up to 29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

<h3>Job Description:</h3>The RoleReporting to the Vice President, Corporate Development, the Associate will support the Corporate Development team and business partners in the valuation and due diligence process of potential acquisitions and strategic investments. Additionally, this role will be responsible for assisting the team with originating new opportunities that are strategically aligned with our business and with strategic evaluations of core and non-core businesses. Other responsibilities include staying current on industry trends and monitoring strategic moves of top competitors/industry leaders as well as researching current and future trends in the financial services industry.The Expertise You Have<ul><li>3+ years of experience in Corporate Development, Private Equity, Investment Banking, or Venture Capital preferred</li><li>Advanced financial modeling and valuation skills with expertise in constructing complex models are required</li><li>Strategic mindset and strong business acumen to evaluate potential acquisitions, investments, partnerships, etc.</li><li>Excellent research and communication skills – the ability to gather, synthesize, and clearly communicate executive-level materials on companies, products, and industries</li><li>Superior organizational and process/project management skills. Demonstrated ability to coordinate cross-functional work teams</li><li>Results-oriented, versatile and self-motivated</li><li>Financial Service industry experience is preferred</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamFidelity Corporate Development Group is a multidisciplinary team that works closely with all Fidelity’s Business Units and levels of the organization to evaluate strategic opportunities. These opportunities include potential investments, acquisitions, divestitures, partnerships, and strategic alliances, as well as business unit evaluations and reviews.<h3>Certifications:</h3><h3>Category:</h3>ConsultingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Associate, Corporate Development

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: PediatricsAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Essential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range:19.55 up to 29.33 based on experience

77 Project Management / Professional Services Jobs in Woburn, MA, USA