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Are you interested in serving the needs of millions of customers by building outstanding backend applications which help deliver experiences in financial planning, investing, and retirement? Our Digital Capability team is looking for solution-based engineers with a passion for developing easy-to-use, customer focused and capabilities which power Fidelity’s web and mobile experience platforms. The team builds systems to modernize Mainframe capabilities that support Fidelity’s large scale digital presence. You will help us craft and develop re-usable Java applications that focus on customer experience needs and optimize quality and deployment practices. We work closely with our business, operations, and systems partners to enable new business capabilities, respond to regulatory changes, modernize technology solutions, and address the complex needs of our customers. You’ll chip in to the entire development lifecycle from concept to deployment as a member of an agile, multi-functional team. You will have the opportunity to share your technical knowledge to help strengthen our engineering community and further pursue your own learning of new technologies and skills. We're looking for software engineers that enjoy a reciprocal environment and have a passion for releasing high quality software through iterative software development practices. Required Experience and Skillsets Technical Skills <ul> <li>10+ years of software engineering experience </li><li>Strong skills with Java 8+, Web application frameworks such as Spring Boot, and RESTful API development. </li><li>Familiarity with AWS Toolsets, including but not limited to SQS, Lambda, DynamoDB, RDS, S3, Kinesis, Cloudformation </li><li>Demonstrated experience in designing, building, and documenting customer facing RESTful APIs </li><li>Demonstrable ability to read high-level business requirements and drive clarifying questions. </li><li>Demonstrable ability to engage in self-paced continuous learning to upskill, with the collaboration of engineering leaders. </li><li>Demonstrable ability to manage your own time and prioritize how you spend your time most effectively. </li><li>Strong skills with the full lifecycle of development, from analysis to installed into production. </li></ul> Internal Job Description Are you interested in serving the needs of millions of customers by building outstanding backend applications which help deliver experiences in financial planning, investing, and retirement? Our Digital Capability team is looking for solution-based engineers with a passion for developing easy-to-use, customer focused and capabilities which power Fidelity’s web and mobile experience platforms. The team builds systems to modernize Mainframe capabilities that support Fidelity’s large scale digital presence. You will help us craft and develop re-usable Java applications that focus on customer experience needs and optimize quality and deployment practices. We work closely with our business, operations, and systems partners to enable new business capabilities, respond to regulatory changes, modernize technology solutions, and address the complex needs of our customers. You’ll chip in to the entire development lifecycle from concept to deployment as a member of an agile, multi-functional team. You will have the opportunity to share your technical knowledge to help strengthen our engineering community and further pursue your own learning of new technologies and skills. We're looking for software engineers that enjoy a reciprocal environment and have a passion for releasing high quality software through iterative software development practices.

Fidelity TalentSource

Sr. Java Full Stack Engineer

Description:
CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Facilities Maintenance Technician will be responsible for providing hands-on support to Civic’s various building infrastructure, including corporate buildings and Credit Union branches. This individual will work under the Facilities team to diagnose, troubleshoot, and provide maintenance to building mechanical, plumbing, and electrical. The Facilities Maintenance Technician will also work collaboratively with the Facilities team to ensure Civic buildings are operating smoothly, identify areas for building maintenance improvement, and provide support to staff members regarding various facilities requests. NORMAL DAY-TO-DAY WORK<ol><li>Provide support in facilities management methodology and practices including site maintenance, physical security, health and safety, space planning, environmental stability and other work environment priorities.</li><li>Create and track work requests in an automated database. Collect and quantify detailed facility information at each location, identify and self-perform replacement and repair actions and support vendor preventative and corrective maintenance of building equipment.</li><li>Collect and support staff/tenant inquiries in an expeditions manner, enforce and update building standards as outlined at each respective facility, identify facility and control system deficiencies and recommend upgrades to enhance equipment reliability, overall safety and security of the Credit Union.</li><li>Perform basic repairs of plumbing and electrical equipment and performance associated preventive maintenance.</li><li>Support daily facilities operations, maintenance and repair actions on equipment, systems and grounds throughout our facilities.</li><li>Work with tenants for routine and non-routine support of common facilities related matters.</li><li>Assist with onboarding new staff in relationship to space planning and coordinate with HR and Technology on any special requirements.</li><li>Conduct periodic building inspections under the direction of Facilities management for condition, health, safety and security deficiencies utilizing designated checklists.</li><li>Coordinate the Credit Union’s vehicle fleet operations, including assessing fleet updates, maintenance and replacement needs.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position.<ol><li>Highschool Diploma or Equivalent.</li><li>Minimum 1-3 years’ experience in Facilities Management, BMS, Fire systems, and supporting various facilities related areas.</li><li>Must possess the knowledge and demonstrate the basic building maintenance skills such as, but not limited to replacing switches and receptacles, lighting repairs, repairing plumbing and drain fixtures, basic knowledge of building automation systems, and install and repair basic door hardware (e.g., locksets, closures and cylinders). Be proficient with the use of LOTO and NFPA 70-3. (Arc flash hazard). Familiar with Occupation and Safety and Health Administration (OSHA) regulations</li><li>Must be able to be on-call as needed, 24/7, on a rotating basis.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Familiarity with the building project management and construction.</li><li>OSHA 30 certified.</li><li>Certified Maintenance Reliability Professional, and/or Energy Professional designation.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI279760892

Local Government Federal Credit Union

Facilities Maintenance Technician

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Data Sourcing Architect Manager&nbsp;is&nbsp;a critical role in&nbsp;Financial&nbsp;Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, in support of the Regulatory Reporting Automation program. This role&nbsp;is responsible for&nbsp;driving the definition, gathering, exploration, and analysis of finance data and its data sources to deliver the end-to-end automation for our regulatory reporting platforms.The Data Sourcing Architect team oversees the data mapping, profiling and source to target (S2T) analysis mapping for new data requirements of our regulatory reporting automation and systems, as well as leading the coordination / orchestration of the close partnership between Product Owners, Report / Business Owners, Technology and Data Testing teams to determine data / product features of the data solution are put into production with the highest degree of confidence of the data flow and data system requirements or the deactivation / decommission of data sets of financial data systems.&nbsp;The Data Sourcing Manager must be a highly analytical, organized, and data-driven professional responsible for defining and executing regulatory data sourcing strategies, leveraging AI-driven automation, intelligent data quality monitoring, and predictive analytics to advance regulatory reporting transformationKey Responsibilities:<ul><li>Collaborate with business stakeholders to understand the data needs for regulatory reporting, Translate the business requirements into technical specifications for data solutions&nbsp;</li><li>Develop and implement data management strategies for Regulatory Reporting Data&nbsp;Domain(RRDD), Design and&nbsp;maintain&nbsp;RRDD data models to support regulatory reporting and ensure its scalable and flexible&nbsp;</li><li>Partner with Falcon, FODL and Technology teams to implement data solutions for regulatory reporting,&nbsp;Monitor&nbsp;and&nbsp;optimize&nbsp;data systems for performance and efficiency&nbsp;</li><li>Strategic planning to migrate the existing reports Y9C, Y14, Basel and Call&nbsp;reports  to&nbsp;RRDD - Regulatory Reporting Data Domain&nbsp;</li><li>Collaborate with data governance team to define standards and ensure data quality and consistency in RRDD&nbsp;</li><li>Data sourcing gap analysis and profiling of attributes for Fast Forward and regulatory reports automation&nbsp;</li><li>Strategic thinking and conduct data analysis on existing processes and datasets to understand and support Point of Arrival (POA) process designs including migration of RRDD tables from Cornerstone to Lumi - Big query&nbsp;</li><li>Manage data analysis efforts to&nbsp;determine&nbsp;portfolios, data&nbsp;elements&nbsp;and grain of data&nbsp;required&nbsp;for designing processes to review data scenarios, providing clarification on how to report on these scenarios in alignment with regulatory guidance.&nbsp;</li><li>Drive innovation through AI, machine learning, and data intelligence, identifying opportunities to enhance data sourcing, validation, and reconciliation processes.</li><li>Implement AI-powered data quality monitoring and predictive analytics models to detect anomalies, improve accuracy, and streamline regulatory reporting workflows.</li><li>Leverage generative AI tools and automation frameworks to transform requirement documentation, metadata management, and data lineage tracking.</li><li>Serve as a bridge between Report Owners, Product Teams, Technology, and Data Testing to ensure that data products meet regulatory and operational expectations.</li><li>Present complex data sourcing strategies and findings to senior and executive leadership with clarity and actionable insight.</li></ul><h4>Minimum Qualifications</h4><ul><li>Bachelor's Degree in Finance or relevant fields</li><li>8+ years of experience in banking, regulatory reporting, financial data management, or data architecture.</li><li>5+ years in data sourcing, analytics, and system integration within complex financial environments.</li><li>Proven experience with U.S. regulatory reports (Y9C, Y14, FR2052a, Basel, Call Reports).</li><li>Proficiency in SQL, Google BigQuery and Python, with hands-on experience in data modeling and transformation.</li><li>Experience with cloud-based data platforms (GCP, AWS, Azure) and AI/ML pipelines.</li><li>Demonstrated understanding of AI fundamentals such as supervised learning, data labeling, model validation, and prompt engineering.</li><li>Experience applying machine learning and predictive analytics for financial data analysis or anomaly detection.</li><li>Strong communication and presentation skills, able to articulate complex AI and data topics in business-relevant terms.</li></ul><h4>Preferred Qualifications</h4><ul><li>Experience developing regulatory data domains or data platforms for large-scale financial institutions.</li><li>Experience with data migration and product management in regulatory environments.</li><li>Exposure to testing management and data validation frameworks.</li><li>Understanding of foundational data architecture principles and metadata management.</li><li>Certified Data Management Professional (CDMP) or equivalent certification preferred.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Financial Systems

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Program Manager to work in FCAT (Fidelity Center for Applied Technology) in Durham, NC or one of our other approved regional sites! <h3>The Role</h3> As a Program Manager – Strategic Planning and Reporting, you are a strategic facilitator who supports program management, strategic planning and executive reporting efforts that help inform and drive FCAT’s near- and long-term outcomes. You will define and implement program management processes that foster transparency and enable informed decision-making across teams. You will leverage tools and data to provide visibility into the portfolio for FCAT leadership, support KPI measurements and quarterly reporting cycles, and design BI dashboards that deliver actionable analytics across FCAT. You will collaborate closely with leaders and teams to support strategic alignment that accelerates innovation and impact. <h3>Key Responsibilities Include</h3> Strategic Planning <ul> <li>Establish and refine processes to regularly capture project roadmaps, risks, and resource needs </li><li>Facilitate quarterly planning and promote and standardize best practices across different groups </li></ul> <h3>Stakeholder Alignment and Communication</h3> <ul> <li>Serve as the primary liaison between cross-functional teams, executives, and partners to ensure transparency and alignment. </li><li>Facilitate regular status updates, steering committee meetings, and stakeholder reviews to maintain engagement and resolve conflicts. </li><li>Translate complex project data into clear, compelling narratives for diverse audiences. </li></ul> <h3>Synthesis and Reporting of Data</h3> <ul> <li>Aggregate and analyze project metrics to assess performance, identify trends, and inform decision-making. </li><li>Develop dashboards, confluence pages, presentations and other reporting formats that provide actionable insights to leadership and project teams. </li><li>Ensure data integrity and consistency across reporting platforms and project documentation. </li></ul> <h3>Continuous Improvement</h3> <ul> <li>Champion a culture of continuous improvement by identifying process inefficiencies and implementing best practices. </li><li>Stay current with industry trends, tools, and methodologies to enhance program management capabilities. </li></ul> <h3>Program Management</h3> <ul> <li>Monitor risks and timelines, proactively identifying variances and suggesting corrective actions. </li><li>Support vendor management and procurement processes to ensure cost-effective delivery and contractual compliance. </li></ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelors’ Degree in a relevant field with 10 or more years of related scrum master or technical project management experience; Certified Scrum Master certification preferred </li><li>Proven Project Leadership: Over 10 years of demonstrated success in project management, with deep expertise in both traditional methodologies and agile practices. </li><li>Technical Proficiency: Hands-on experience and high proficiency with project and collaboration tools including JIRA, Confluence, SharePoint, Microsoft 365, Miro and Power BI. </li><li>Strategic Thinking: Ability to connect goals, objectives, roadmaps, and metrics in a standardized and scalable way across diverse teams and project types - especially within the context of emerging technologies and varied business outcomes. </li><li>Exceptional Communication Skills: Ability to translate complex technical updates into concise executive summaries. </li><li>Influence &amp; Collaboration: Exceptional networking and interpersonal skills, with a proven ability to influence and align diverse stakeholders across functions and levels. Strong team player and people-person. </li><li>Vendor Management &amp; Procurement Acumen: Experience with vendor management and procurement systems, with the ability to navigate contracts, negotiations, and third-party coordination. </li><li>Legal Risk Compliance (LRC) Engagement Experience: Prior exposure to LRC is highly desirable, with an understanding of its operational and strategic implications. </li><li>Adaptability &amp; Learning Agility: Thrive in dynamic, cross-functional and ambiguous environments. Quick to grasp new concepts and passionate about emerging technologies and innovation. </li><li>Innovation Lifecycle or Startup Experience: Prior exposure to startups or innovation is highly desirable, with an understanding of iterative development, rapid experimentation, and scaling new ideas. </li></ul> <h3>The Team</h3> At the Fidelity Center for Applied Technology (FCAT), we help Fidelity’s clients and businesses conceptualize the possibilities of new ideas and emerging technologies to enhance the customer experience. FCAT is a centralized function whose mandate is to catalyze innovation across the firm. Our ideas begin with outside in research and academic partnership and evolve through user testing. They come to life through prototypes that lay the foundation for new products and services. For more information about FCAT, please visit the FCAT website.

Program Manager

<h3>Full Stack Engineer</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Durham, NC! Are you interested in serving the needs of millions of customers by building best-in-class API capabilities, Web applications which help deliver experiences in financial planning, investing, and retirement? Our Cash technology and Platform team is looking for solution based engineers with a passion for developing easy-to-use, customer focused Applications and capabilities which power Fidelity’s web and mobile experience platforms. <h3>The Purpose of Your Role </h3> We build Applications that support Fidelity’s large scale digital presence. You will help us design and develop re-usable APIs, Web components that focus on customer experience needs and optimize quality and deployment practices. You’ll be involved in the entire development lifecycle from concept to deployment as a member of an agile, multi-functional team. You will have the opportunity to share your technical knowledge to help strengthen our engineering community and further pursue your own learning of new technologies and platforms. <h3>The Expertise we’re Looking For </h3> <ul> <li>You have a passion for technology and can navigate your way across sophisticated and rapidly-changing landscapes by staying on top of the latest trends and thrive by sharing knowledge </li><li>Are a creator, a doer, and a disruptor who will help us tackle real-life problems and meet real customer needs </li><li>Self-starter, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”? </li><li>Are experienced with the tools of the trade including a variety of modern programming languages and frameworks </li><li>Uses CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles </li><li>Stay on top of Algorithms, Data Structures and Design Patterns and love the challenge of building highly scalable systems that can support thousands of transactions/sec </li><li>Have a mindset of test first development and are experienced in modern test frameworks </li><li>Are data-driven and can measure, collect and use data to make decisions </li><li>Have strong communication skills and technical expertise in driving and participating in discussions </li></ul> <h3>The Skills You Bring </h3> <ul> <li>5+ years of hands-on experience in software development </li><li>Hands-on experience with Service Oriented Architecture (SOA), building RESTful services, JSON, and modern Application Servers </li><li>Proficient in JavaScript / TypeScript and Java or Python </li><li>Knowledge of web application development using Angular, NodeJS, React, HTML, CSS/SASS and ExpressJS </li><li>Deep understanding of API design, including versioning, isolation and micro-services. Having GraphQL knowledge is a plus </li><li>Knowledge of cloud computing environments and applications (AWS, Azure) </li><li>Experience in documenting APIs employing an API documentation framework like OpenAPI </li><li>Experience with DevOps, Continuous Integration and Delivery tools like Jenkins, Maven, GitHub, and NPM </li><li>Knowledge in Container technologies (Docker and Kubernetes) </li><li>Strong knowledge of developing highly scalable distributed systems using open-source technologies </li><li>Working knowledge of testing frameworks like Jest, Karma, Junit, Cypress </li><li>Experience in Agile methodologies (Kanban, SCRUM) </li><li>Knowledge of relational (Postgres, Oracle, MySQL) and NoSQL database management systems </li><li>Excellent collaboration skills to work with multiple teams in the organization globally </li><li>Strong team player and able to mentor junior team members </li></ul> <h3>The Value You Deliver </h3> Cash Technology &amp; Platforms (CTP) team in Fidelity Wealth (FW) supports applications and tools that provide capabilities like Online money movement, Account management, Bill pay services, Cash &amp; Payments, FDIC and Credit/Debit Cards for Fidelity's retail and workplace customers. This position will play a key role in delivering new and enhancing existing digital capabilities to provide the best customer experience. <h3>How your Work Impacts the Organization </h3> Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels. People who are phenomenal cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge. <h3>Dynamic Working </h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Full Stack Engineer

<h3>Job Description:</h3>The Role As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth by understanding people and their needs. Your research will inform and inspire our business and design partners to improve current offerings and develop new products that help people achieve their financial goals. You will plan and conduct various types of qual and quant customer research, identify problems from the user’s point of view, develop insights and opportunity areas, and test new ideas for product-market fit. This role requires a motivated, high-potential individual with a growth mindset to collaboratively strategize and execute research studies. Responsibilities As a Senior UX Researcher, you will: <ul><li>Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives </li></ul><ul><li>Scope qualitative and quantitative research studies with stakeholders, manager, and teammates and define how best to execute the work to answer research questions efficiently and effectively </li></ul><ul><li>Execute project work in collaboration with your manager and team </li></ul><ul><li>Share insights &amp; recommendations with stakeholders, ensuring that recommendations influence design decisions and improve user outcomes </li></ul><ul><li>Contribute to the UX Research community by participating in initiatives that improve our practices and processes </li></ul>Your Expertise &amp; Skills <ul><li>5+ years of UX Research or Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field preferred </li></ul><ul><li>Familiarity with the design and execution of qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design </li></ul><ul><li>Familiarity with the Jobs to Be Done framework </li></ul><ul><li>Ability to recommend appropriate research method &amp; approach, based on objectives and constraints </li></ul><ul><li>Ability to rapidly scope, execute, and deliver results with assistance from manager &amp; team </li></ul><ul><li>Strong written and verbal communication skills, with ability to analyze research data and share insights and recommendations succinctly, with actionable takeaways </li></ul><ul><li>Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs </li></ul><ul><li>Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content </li></ul><ul><li>Ability to pivot in a complex environment </li></ul><ul><li>Ability to tie research insights and recommendations to business needs and problems with assistance from manager and team </li></ul><ul><li>Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes </li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe Team Fidelity follows standard product-development frameworks that put user needs at the center of all that we do. As a Senior UX Researcher, you’ll be part of a 70-person Research &amp; Product Design Strategy community that identifies users’ unmet needs and guides Fidelity to build useful and usable digital products. Fidelity’s UXR leadership team is committed to coaching and advancing associates’ careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking. <h3>Certifications:</h3><h3>Category:</h3>MarketingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior UX Researcher

Description:
ABOUT THE POSITIONThe Salesforce Developer will be responsible for designing, developing, testing, and implementing customized solutions within the Salesforce platform to meet the credit union's specific business needs. This individual will work closely with stakeholders, including business analysts, project managers, and other developers, to ensure successful delivery of Salesforce solutions that streamline operations, enhance customer experience, and drive business growth.NORMAL DAY-TO-DAY WORK<ol><li>Design, develop, test, and deploy Salesforce solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.</li><li>Customize Salesforce applications to support various business processes, including but not limited to customer relationship management, sales automation, and marketing automation.</li><li>Collaborate with business analysts and end-users to gather and analyze requirements, propose solutions, and translate business needs into technical specifications.</li><li>Configure and customize Salesforce features, such as workflows, process builder, validation rules, and data models, to optimize platform functionality.</li><li>Integrate Salesforce with external systems and third-party applications using APIs, web services, and middleware tools.</li><li>Perform code reviews, debugging, and troubleshooting to ensure high-quality deliverables and adherence to best practices.</li><li>Maintain and enhance existing Salesforce implementations, including resolving defects, implementing enhancements, and providing ongoing support.</li><li>Stay up-to-date with Salesforce releases, new features, and industry best practices to continuously improve Salesforce solutions and drive innovation.</li><li>Collaborate with cross-functional teams, including business stakeholders, IT teams, and external vendors, to deliver integrated solutions that meet business objectives.</li><li>Provide technical expertise and guidance to junior developers and support staff, fostering knowledge sharing and skills development within the team.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>4 – 6 years’ experience developing custom solutions on the Salesforce platform, including Apex, Visualforce, Lightning Components, and Salesforce APIs.</li><li>Salesforce Certified Platform Developer I professional certification or ability to acquire certification within one year of employment.</li><li>Strong understanding of Salesforce architecture, data model, and security model.</li><li>Proficiency in web technologies including HTML, CSS, Apex, Visualforce, JavaScript, Python, Lightning Components, and Salesforce APIs.</li><li>Experience developing custom solutions and configuration for the Salesforce platform including workflows, process builder, validation rules, and custom objects.</li><li>Experience with Salesforce integration tools and techniques, such as Salesforce Connect, REST/SOAP APIs, and middleware platforms (e.g., MuleSoft, Informatica).</li><li>Excellent problem-solving skills and ability to analyze complex business requirements and technical challenges.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>­Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in Computer Science, Information Systems, or related field.</li><li>Salesforce Advanced Developer certifications (e.g., Salesforce Certified Platform Developer II).</li><li>Experience working in the credit union or financial services industry, with knowledge of regulatory requirements and industry best practices.</li><li>Experience in AMPscript and Guide Template Language (GTL).</li><li>Familiarity with Salesforce Financial Services Cloud or other industry-specific Salesforce products.</li><li>Experience with Agile software development methodologies, such as Scrum or Kanban.</li><li>Knowledge of DevOps practices and tools for Salesforce development, such as Salesforce DX, Jenkins, and Git.</li></ol>

Requirements:
 PI279484139

Salesforce Developer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Program Manager to work in Durham, NC! <h3>The Role</h3> As the Delivery Program Manager for a defined body of work, you will partner with multiple Product Teams to deliver a medium to large-scale, complex Program in iterations. You will be accountable for coordinating, improving, and maximizing delivery of value across multiple Product Teams; working with leaders to facilitate scope of work and prioritization; and help to develop Program roadmaps and release plans. You will also develop and drive the Program’s execution strategy and will be accountable for ensuring that the scaled events take place and are productive and positive. You will facilitate both strategic and tactical discussions with the Product Teams and Delivery teams to achieve a common objective. Additionally, you will: coordinate the teams’ delivery with the Program’s release plans; ensure insight into process improvements, impediments, and progress, to the organization; facilitate the prioritization and removal of impediments, with particular attention to cross-team dependencies, and radiate information on progress to leadership and teams. <h3>The Expertise and Skills You Bring</h3> <ul> <li>5 years or more of Program Management experience managing medium to large Programs of work that are of medium complexity with an overall 8+ years of experience</li> <li>Scaled Delivery Framework certification and experience preferred (Scrum@Scale, SAFe, LeSS, etc.)</li> <li>Strong grasp of business context and product development techniques</li> <li>Strong understanding of and experience with standard and scaled delivery practices, processes, and artifacts</li> <li>Stakeholder and change management skills</li> <li>Able to influence behavior without having organizational hierarchy</li> <li>Ability to brainstorm solutions to address challenges and roadblocks faced by the Program’s teams</li> <li>Proven excellence in communication and people-interaction</li> <li>You’re organized and disciplined nature and continuous improvement attitude</li> <li>Experience encouraging Agile behaviors, reinforcing practices, norms, events, and supporting overall efficiency and effectiveness</li> <li>Ability to identify team improvement opportunities and look externally for standard methodologies to support continuous improvement</li> <li>Experience managing and coordinating logistics for scaled Agile events and practices</li> <li>Experience curating, communicating, and managing Program status, risks, and dependencies with stakeholders</li> <li>Experience working across multiple Product Teams to drive coordination and delivery of initiatives</li> <li>Experience supporting adoption and consistent use of delivery enabling tools (e.g., Jira, Jira Align, Miro, Power BI)</li> </ul>

Description:
OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle member related transactions. The Member Experience Representative is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: email, phone, web chat, text message, video conference, and social media via third party software).</li><li>Act as the primary source of information for membership eligibility requirements.</li><li>Serve as the front-line problem solver to address member concerns as well as complaints. Involve appropriate resources, such as fulfillment team, lending department, and management as necessary.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing, and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Assist in online banking access including troubleshooting problems and errors for device and browser issues.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and accounts in fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00 am – 6:00 pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have.<ol><li>Four-year degree from accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI279214563

Member Experience Representative

Description:
&nbsp;CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.ABOUT THE POSITIONThe Unified Communications Manager is responsible for overseeing and managing the organization's unified communications systems, including Microsoft Teams and digital device administration. This role involves the strategic planning, implementation, and maintenance of communication technologies to ensure seamless and efficient collaboration across the organization. The manager will lead a team to support voice, video, messaging, and conferencing solutions, ensuring they meet business requirements and compliance standards. Key responsibilities include managing system upgrades, troubleshooting issues, providing user training, and optimizing the performance of communication platforms. Additionally, the manager will oversee the administration of digital devices, ensuring proper configuration, security, and integration with unified communication systems.NORMAL DAY-TO-DAY WORK<ol><li>Lead, mentor, and develop the unified communications team. Conduct performance reviews, provide feedback, and ensure continuous professional development.</li><li>Develop and implement a comprehensive strategy for all unified communications systems (Microsoft Teams, Email, and digital devices),ensuring alignment with organizational goals and objectives.</li><li>Oversee the installation, configuration, and maintenance of unified communication systems and conference room technology systems.&nbsp;</li><li>Manage upgrades, patches, and enhancements to ensure system reliability and performance. Ensure systems are resilient and can recover quickly from disruptions.</li><li>Manage the administration of Microsoft Teams and Microsoft Exchange Online, including setup, configuration, and integration with other systems.</li><li>Manage the administration of digital devices, including configuration, security, and integration with communication systems. Ensure all devices are up-to-date and comply with security standards.</li><li>Provide technical support and troubleshooting for unified communication systems and digital devices. Manage all incidents and conduct root cause analysis to implement corrective actions to prevent recurrence.</li><li>Develop and deliver training programs to ensure users are proficient with communication tools and devices.</li><li>Collaborate with vendors to evaluate, select, and procure communication technologies and services.</li><li>Work with internal stakeholders to understand communication needs and ensure solutions meet business requirements.</li><li>Monitor the performance of unified communications systems and mobile devices to identify opportunities for process improvements. Implement measures to optimize system performance and user experience.</li><li>Develop and enforce policies and procedures for the use of unified communication systems and digital devices. Ensure compliance with industry standards, organizational policies, and regulatory requirements.</li><li>Create and maintain comprehensive documentation for unified communication systems, digital devices, configurations, and processes.</li><li>Lead and manage projects related to the implementation and enhancement of unified communication systems. Coordinate project activities, timelines, and resources to ensure successful project delivery.</li><li>Stay updated with the latest trends and advancements in unified communications and digital device management. Identify opportunities for improvement and lead the implementation of innovative solutions to enhance communication technologies.</li><li>Develop and implement disaster recovery and business continuity plans for unified communication systems.&nbsp;</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position. <ol><li>7 – 9 years general Information Technology experience engineering, designing, installing, administrating, upgrading, and maintaining mid-to-large scale telecommunications systems.</li><li>1 – 3 years of experience as a telecommunications manager, supervisor, or leader.</li><li>Fluent knowledge of modern Unified Communications systems that include supporting a Contact Center with Conversational AI capabilities.</li><li>Proven experience in managing and administering unified communication platforms.</li><li>Strong technical expertise in unified communications technologies, including Microsoft Teams, VoIP, video conferencing, and messaging systems.</li><li>Proficiency in managing and configuring digital devices (e.g., smartphones, tablets, laptops).</li><li>Experience with network infrastructure and protocols related to unified communications.</li><li>Knowledge of security best practices for communication systems and devices.</li><li>Demonstrated experience in leading and managing projects, including planning, execution, and monitoring.</li><li>Excellent verbal and written communication skills to interact with stakeholders at all levels.</li><li>Ability to explain technical concepts to non-technical audiences.</li><li>Strong vendor management skills to negotiate contracts and manage service providers.</li><li>Ability to adapt to changing technologies and stay current with industry trends and advancements in unified communications.</li></ol>Here are a few qualities we’d LIKE for you to have to make you more suited for this position. <ol><li>Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.</li><li>Experience with Genesys Cloud CX CCaaS platform.</li><li>Experience with conversational AI platforms such as Omilia and Glia.</li><li>Relevant certifications such as Microsoft Certified: Teams Administrator Associate, Cisco Certified Network Associate (CCNA), or similar are preferred.</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: &nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> 

Requirements:
 PI278985530

89 Jobs in Raleigh, NC, USA