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The IT Program Consultant will provide support to a large scale government IT Cloud Infrastructure Modernization program. Responsibilities include: &nbsp;<ul><li>Utilize Agile principles to coordinate ongoing program activities, such as knowledge management and risk/issue management.</li><li>Create ad-hoc and executive-level briefings, talking points, and communications plans for key stakeholders.</li><li>Engage with executive audiences via briefings and reports.</li><li>Help incorporate best practices and frameworks to maximize existing cloud infrastructure investments and demonstrate clearer return on investment.</li><li>Provide technical expertise for integrating new and emerging technologies (quantum computing, edge computing, AI, IoT).</li><li>Establish performance optimization and continuous improvement programs to drive ongoing enhancements and efficiencies.</li></ul>The projected compensation range for this position is $95K - $120K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.Required Skills <ul><li>3-5&nbsp;years of experience in IT consulting with focus on cloud infrastructure modernization and enablement</li><li>Ability to effectively communicate with executive audiences, both verbally and in writing</li><li>Ability to prepare and deliver clear and effective presentations&nbsp;</li><li>Understanding of industry-leading best practices and frameworks related to infrastructure to guide investment decisions</li><li>Experience working on IT programs involving&nbsp;cloud computing&nbsp;</li><li>Technical expertise related to new and emerging technologies related to IT infrastructure</li><li>US Citizenship</li></ul> Desirable Skills <ul><li>Experience working for federal government customers</li><li>PMP certification</li><li>Active Federal Government public trust clearance</li><li>Experience performing Management Consulting for IT programs</li><li>AWS or Azure Cloud certifications</li></ul>

Procentrix

IT Program Consultant (Infrastructure)

The OCM and Training Consultant will provide support to a large scale government IT Cloud Infrastructure Modernization program. Responsibilities include: <ul><li>Develop reskilling/upskilling strategies for emerging technology needs (cloud modernization, M365 Power Suite, AI integration, IoT, edge computing) to help the workforce keep pace with evolving mission needs and a changing technical landscape.</li><li>Assess the need for curated training pathways, develop&nbsp;curated mission content, and provide applied learning opportunities for specific technologies.&nbsp;</li><li>Support leadership in effective organizational change management, increased demand for IT services, and evolving mission requirements.</li><li>Help define new functions and roles, communicate with staff, and provide resources to help staff adapt and align to evolving misison requirements.</li></ul>The projected compensation range for this position is $95K - $120K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.Required Skills <ul><li>3-5&nbsp;years of experience in organizational change management;&nbsp;workforce development;&nbsp;and training services (materials and strategy)</li><li>Ability to effectively communicate with executive audiences, both verbally and in writing</li><li>Ability to prepare and deliver clear and effective presentations&nbsp;</li><li>Understanding of cloud computing environments</li><li>Experience performing OCM and Training services for IT modernization programs</li><li>US Citizenship</li></ul> Desirable Skills <ul><li>Experience working for federal government customers</li><li>PMP Certification</li><li>Active Federal Government public trust clearance</li><li>AWS or Azure certifications</li></ul>

IT Consultant (OCM and Training)

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryThe Director, External Relations – Conservative Organizations will lead Bristol Myers Squibb’s engagement strategy with conservative think tanks and policy organizations to advance federal policy priorities and promote patient access to innovative medicines. Reporting to the Senior Director of Strategic Alliances and Issue Advocacy, this role will proactively build and manage strategic relationships, shape the external policy environment, and drive advocacy efforts aligned with BMS’s mission and business objectives.This individual will navigate complex legislative and regulatory landscapes, leveraging deep policy expertise and strong stakeholder relationships to influence outcomes. The role requires a strategic thinker with a collaborative mindset and a passion for coalition-building in the healthcare space.Key Responsibilities<ul><li>Position BMS as a thought leader within the conservative policy community by cultivating high-impact relationships and partnerships.</li><li>Develop and execute external engagement strategies that address both immediate policy challenges and long-term opportunities to shape a market-based healthcare environment</li><li>Lead advocacy campaigns that integrate policy research, stakeholder activation, coalition development, and public affairs tactics to achieve measurable outcomes.</li><li>Represent BMS at key convenings, forums, and programming to elevate the company’s voice and policy leadership.</li><li>Establish clear goals and accountabilities for external relationships, ensuring alignment with BMS’s federal policy priorities.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor’s degree required; Master’s degree in public policy, political science, or related field preferred.</li><li>Minimum of 8 years of experience in advocacy, public policy, or government affairs within a corporate, trade association, or government setting.</li><li>Demonstrated success in building and managing relationships with conservative policy organizations and third-party stakeholders.</li><li>Strong understanding of health policy and the biopharmaceutical industry, with appreciation for its complexity and regulatory environment.</li><li>Proven ability to lead cross-functional initiatives and deliver strategic outcomes.</li><li>Exceptional communication skills—written, verbal, and interpersonal—with the ability to engage diverse audiences and unify stakeholders.</li><li>Experience developing integrated advocacy strategies using a range of communications channels and tactics.</li><li>Strong analytical and decision-making skills; thrives in fast-paced, matrixed environments.</li></ul>#LI-HybridIf you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Washington DC - US: $206,210 - $249,878&amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Director, External Relations – Conservative Organizations

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryBristol Myers Squibb is seeking a dedicated leader to drive strategic engagement with the business community, focusing on cross-sector corporate issues that influence the broader policy landscape. This role will serve as the company’s primary liaison to major business associations—such as the Business Roundtable (BRT), U.S. Chamber of Commerce, and National Association of Manufacturers (NAM)—and will be responsible for aligning BMS’s healthcare priorities with the broader business agenda.Key Responsibilities<ul><li>Lead BMS’s strategy and engagement with business associations, ensuring alignment with corporate priorities and visibility in cross-sector policy discussions.</li><li>Build and manage high-impact relationships with business-focused organizations and coalitions, including BRT, Chamber, NAM, and others.</li><li>Represent BMS in forums addressing broad corporate issues such as fiscal policy, and regulatory reform—beyond traditional healthcare policy.</li><li>Develop and execute integrated advocacy strategies that elevate BMS’s voice in the business community and influence external policy environments.</li><li>Serve as a strategic advisor to internal stakeholders on business group dynamics and opportunities for engagement.</li><li>Monitor and assess emerging trends in corporate advocacy and translate insights into actionable strategies for BMS.</li><li>Collaborate with internal teams to ensure consistent messaging and alignment across policy, public affairs, and executive leadership.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor’s degree required; Master’s degree in public policy, political science, business, or related field preferred.</li><li>Minimum of 8 years of experience in corporate affairs, government relations, or public policy—ideally with prior experience at a business association or trade or as a legislative staffer.</li><li>Strong generalist policy acumen with the ability to engage across a wide range of issues and connect dots between policy and business priorities.</li><li>Proven ability to navigate complex political and corporate landscapes, with a track record of building coalitions and driving strategic outcomes.</li><li>Strong communication and relationship-building skills, with the ability to engage senior executives, policymakers, and external stakeholders.</li><li>Experience managing cross-functional initiatives and advising on corporate positioning in politically sensitive environments.</li><li>Strategic thinker with a broad lens on corporate engagement</li></ul>#LI-HybridIf you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Washington DC - US: $206,210 - $249,878&amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Director, External Relations – Business Associations & Memberships

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryThe Director, External Relations – Think Tanks &amp; Institutes will lead Bristol Myers Squibb’s engagement strategy with the policy think tank and research institute community to advance federal policy priorities and promote patient access to innovative medicines. Reporting to the Senior Director of Strategic Alliances and Issue Advocacy, this role will proactively build and manage strategic relationships, shape the external policy environment, and drive advocacy efforts aligned with BMS’s mission and business objectives.This individual will serve as BMS’s ambassador to the intellectual policy ecosystem, participating regularly in think tank programming, identifying emerging issues, and surfacing strategic opportunities for engagement across BMS’s policy and business teams. The role requires a strategic thinker with a collaborative mindset and a passion for coalition-building across diverse policy domains.Key Responsibilities<ul><li>Develop and execute a comprehensive engagement strategy with leading think tanks and policy institutes across the ideological spectrum.</li><li>Represent BMS at think tank events, briefings, and convenings, ensuring consistent visibility and relationship-building.</li><li>Identify and elevate opportunities for BMS executives and policy experts to participate in thought leadership, research collaborations, and strategic dialogues.</li><li>Monitor emerging policy trends and debates, providing actionable intelligence and issue-spotting to USPGA and HQ stakeholders.</li><li>Position BMS as a trusted resource on key issues such as cancer care, brain health, cardiovascular, access to innovation, and healthcare delivery.</li><li>Collaborate across internal teams to align think tank engagement with broader advocacy, business, and communications strategies.</li><li>Ensure BMS is recognized as a credible and proactive participant in shaping the external policy environment.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor’s degree required; Master’s degree in public policy, political science, communications, or related field preferred.</li><li>Minimum of 8 years of experience in public affairs, government relations, policy engagement, or think tank relations.</li><li>Proven success in building and sustaining relationships with policy organizations and third-party stakeholders.</li><li>Strong generalist policy acumen with the ability to engage across a wide range of issues and connect dots between policy and business priorities.</li><li>Exceptional communication skills—written, verbal, and interpersonal—with the ability to represent BMS credibly in external forums.</li><li>Experience translating policy insights into strategic opportunities for corporate engagement.</li><li>Self-starter with a collaborative mindset and a passion for intellectual engagement and coalition-building.</li></ul>#LI-HybridIf you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Washington DC - US: $206,210 - $249,878&amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Director, External Relations – Think Tanks & Institutes

Customer Relations Associate I (Ongoing Recruitment) US-VA-Arlington Job ID: 2025-2442 Type: Regular Full-Time # of Openings: 1 Category: Customer Operations and Support Arlington Overview We’re always looking to connect with talented individuals for future opportunities! This posting also helps us build a talent pool, so even if you’re not selected at this time, we may reach out as new roles open. If you're interested in being considered for future roles, we encourage you to apply today and get ahead of the hiring process!It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Customer Relations Associate I - Product Support (CRA I). In this role you'll consistently provide high quality, professional, customer service in an informative and personable manner to customers seeking assistance with ARC products and services. You'll effectively decipher the customer's needs, determine the best solution, and clearly communicate that solution to the customer. Responsibilities <ol><li>Provide exceptional customer service based on the quality assurance call monitoring standards.</li><li>Meet, or exceed Key Performance Indicators (KPIs) monthly.</li><li>Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer’s telephone inquiries and/or emails.</li><li>Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.</li><li>Resolve complex and difficult problems and issues with customers.</li><li>Provide ideas and feedback to management and coworkers about front-line situations during team meetings.</li></ol> Qualifications <ul><li>High School Diploma required; some college a plus</li><li>Previous call center experience desired</li><li>Bi-Lingual Spanish/English preferred</li><li>Proficient with Microsoft Office and/or general computer skills</li><li>Ability to type quickly</li></ul> PI278521205

Customer Relations Associate I (Ongoing Recruitment)

Operations Engineer I - Second Shift US-VA-Arlington Job ID: 2025-2453 Type: Regular Full-Time # of Openings: 1 Category: Technology Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for an Operations Engineer I to join our team! In this role, you will support (including Tier 1 support), monitor, and administer ARC’s resources &amp; applications. You will ensure monitoring is appropriately configured and functioning for all ARC systems and applications. Additionally, you will review resource data and works with Operations Engineer II and Data Engineers to identify proper incident response and escalation. This role will provide assistance and guidance in setting up and using enterprise tools, e.g. Datadog, Jira and ServiceNow. Responsibilities <ol><li>Provide 1st tier support for ARC’s 24x7 systems and applications monitoring. Triage and escalating incidents discovered through automated tools or reported by customers.</li><li>Work as incident scribe during Sev1/Sev2 incidents to ensure all essential artifacts are collected and reported to enable retrospective reviews to promote continuous improvement.</li><li>Applies experience and skills to complete various work orders assigned to group with minimal supervision.</li><li>Primary contact for datacenter facilities. Includes performing/scheduling weekly, monthly, and annual PM and DR tests.</li><li>Execution of SOP’s defined by POD, Enterprise, or Operations Engineering team and aid in maintaining documentation for operational readiness.</li><li>Leverage analytical and technical skills to provide event correlation using real-time monitoring data to ensure cohesive support between cross-functional teams.</li></ol> Qualifications <ul><li>Bachelor’s degree in computer science preferred; equivalent work experience considered</li><li>Preference will be given to candidates with exposure to mainframe environments and system job scheduling/monitoring tools (e.g., CA-7, Control-M, or equivalent)</li><li>2 years of systems administration knowledge (Linux / Windows) is a plus</li><li>Basic understanding of job logs, batch processing, and willingness to learn incident response processes in enterprise environments is desirable</li><li>Functional knowledge of AWS </li><li>Functional knowledge of monitoring tools such as Datadog, CloudHealth, Wug, and the Atlassian Suite </li><li>General knowledge of networking concepts, virtualization concepts, operating system internals, configuration management and system management </li><li>Ability to discover and define non-functional requirements and to transform them into technical requirements and solution definition </li><li>Good communication skills (verbal and written) and ability to communicate technical information to nontechnical audiences </li><li>A strong intellectual curiosity to continually challenge what exists and explore what should be changed to best meet evolving business and market </li><li>A passion for continual improvement and a willingness to work with others to improve</li><li>24/7/365 Data Center, with shift work. Eligible for shift differential (2nd and 3rd shift).</li></ul>PM21 PI278521197

Operations Engineer I - Second Shift

Software Security Engineer IV US-VA-Arlington Job ID: 2025-2454 Type: Regular Full-Time # of Openings: 1 Category: Security, Network and Risk Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Software Security Engineer IV to join our team! In this role, you will establish innovative programs to ensure secure software is created to support the development of products used by customers including airlines and travel agencies. You'll educate product teams in collaboration with Site Reliability Engineers and Solution Architects, and continue to advance the security function by leveraging best practices. You will be expected to influence engineers and architects across product teams to help design and develop solutions satisfying security requirements. You will interact with peers in Business Technology to improve and communicate the security vision and evolve our methodology. Responsibilities <ol><li>Maintain a roadmap for the Software Security Engineering program and lead efforts to mature and evolve it over time. Evolve programs over time to achieve desired results and mitigate risk, including providing meaningful insights on how security controls can be enhanced which will be shared with ARC leadership and auditors to show ongoing due diligence.</li><li>Influence workstreams regarding secure coding practices, process automation, key rotation, cryptography, access controls, and auditability.</li><li>Evangelize security best practices to the development organization.</li><li>Influence engineers and architects across the organization to assist in the creation of patterns, templates, and standards.</li><li>Ensure the threat pattern library is up to date and mitigating risk effectively.</li><li>Provide others with the latest information regarding security testing tools, trends, and secure coding practices through continual learning, maintaining certifications, and being plugged in to threat intelligence communities.</li><li>Recommend improvements to the overall security posture of the organization through technical and administrative controls.</li></ol> Qualifications <ul><li>Bachelor’s Degree in Computer Science or related field preferred, equivalent work experience considered; Master’s Degree preferred.</li><li>7+ years development experience working with languages such as JavaScript, Python, Java.</li><li>5+ years working in an Agile, DevOps, CI/CD environment.</li><li>3+ years working with static and dynamic analysis testing tools.</li><li>3+ years working in a security or risk capacity.</li><li>Cloud Based Solutions/Technologies (AWS, Google, Azure). AWS developer environment including, but not limited to, Lambda, API Gateway, DynamoDB, S3, CloudWatch.</li><li>Implementation of modern application and infrastructure design patterns, including micro-services and containers, disposable, reactive, stateless and distributed patterns.</li><li>Open source technologies including, but not limited to, NodeJS, OpenJDK, React, and NoSql DynamoDB database(s).</li><li>DevOps tools including Terraform/Cloud formation, GitLab pipeline, Jira, automated test and deployment tools.</li><li>Ability to lead projects and/or implement complex systems without management or teammate assistance.</li></ul>PM21 PI278521188

Software Security Engineer IV

Senior Compensation Specialist US-VA-Arlington Job ID: 2025-2431 Type: Regular Full-Time # of Openings: 1 Category: People and Culture Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Senior Compensation Specialist to join our team! In this role, you will manage the administration of base salary compensation, role profiles, market pricing, and ARC’s salary structure. You will support the administration of year-end compensation cycle. You will develop, analyze, and recommend improved compensations strategies that provide solutions to issues in creative and effective ways. You will ensure internal equity, external competitiveness, and compliance with all applicable laws, regulations, and organizational policies. Responsibilities <ol><li>Perform the day-to-day administration of ARC compensation programs, including updating the incentive model quarterly, ensuring system data integrity, updating the compensation model, maintaining the P&amp;C Dashboard and T&amp;R Dashboard, and issuing annual total rewards statements. Ensures programs are well communicated and understood by employees/managers through materials and training.</li><li>Review requisition and promotion requests to determine appropriate salary recommendations, gain alignment with managers, and coordinate with talent acquisition to ensure ARC is competitive and business-smart on hiring and promotion decisions using a data driven approach. Work as a strategic partner with P&amp;C and the business in making key compensation decisions. </li><li>Coordinate and oversee the participation in and the collection and maintenance of salary survey data in ARC’s salary database. Conduct job analysis (including FLSA determination) and market pricing efforts to review external and internal competitiveness of ARC’s jobs. Leverage external market surveys as additional sources of data. </li><li>Provide advice, communication, training, and counsel to managers and business leaders on current and emerging pay practices and statutory guideline interpretation. Partner closely with the finance department for payroll, incentive pay, and workforce planning. </li><li>Develop, implement, revise, and maintain compensation-related policies and procedures that incorporate analysis of compensation programs, local, state, and federal wage and hour regulation compliance, equity, and competitive pay practices to attract, retain, and motivate employees.</li><li>Administer the annual salary and incentive planning process. Create project plans, communicate timelines, coordinate training efforts, and work in partnership with Director, Total Rewards to ensure the organizational needs are met. Configure and deploy the compensation module within ARC’s HRIS system. Design and deliver annual compensation statements to employees.</li></ol> Qualifications <ul><li>4+ years of experience in a compensation position, with specific preference given to statistical analysis.</li><li>Bachelor’s degree in Human Resources, Finance/Accounting, or related field preferred; equivalent work experience considered.</li><li>Knowledge of the impact of compensation programs on company financial metrics </li><li>Must be detailed oriented and able to maintain high levels of confidentiality.</li><li>Proficient in Microsoft Office (Excel, Word, PowerPoint, SharePoint) – Excel is a must have.</li><li>Proficient in use of HRIS systems, including running queries and analyzing employee data</li><li>Strong written and oral communication and consultative skills</li><li>The role will be hands-on and will ideally have a mix of large company experience coupled with entrepreneurial, high-growth company experience.</li></ul>PM21 PI278521223

Senior Compensation Specialist

Senior Manager, Product Management (Data Ingestion and Readiness) US-VA-Arlington Job ID: 2025-2435 Type: Regular Full-Time # of Openings: 1 Category: Product Management Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Senior Manager, Product Management (Data Ingestion and Readiness) to join our team. In this role you will provide strategic direction to implement data ingestion, enrichment, and access for the ARC Data Platform. You'll be expected to bring strong product management fundamentals, and technical expertise to lead and mentor a team of experienced product managers, product owners, and analysts. You will own the strategy, roadmap, and execution for a platform that ingests and manages data, ensuring its reliability, quality, and accessibility. And collaborate closely with cross-functional teams to deliver value and drive operational efficiency, while actively addressing the needs of data providers and internal stakeholders. Success in this role requires sound decision-making, a strong understanding of data platforms, ingestion pipelines, data quality, and data governance principles. The person in this role will have experience managing data in compliance with PCI standards is essential. You will define the product lifecycle strategy and vision for the data ingestion components of the ARC Data Platform — a critical function that directly impacts ARC’s financial and strategic performance. You'll oversee platform capabilities across ingestion, data quality management, and data access. You will be accountable for all aspects of product management, including strategy, roadmap development, implementation, and cross-functional team leadership. You will collaborate with internal and external stakeholders and senior leadership to ensure strategic goals are met and deliver tangible business value. Responsibilities <ol><li>Develop and Execute Platform Strategy: Translate business goals and stakeholder needs into a long-term data platform vision and roadmap, while defining and prioritizing requirements that align with ARC’s strategic objectives and data strategy.</li><li>Lead Cross-Functional Collaboration: Partner with engineering, technology teams, and internal stakeholders to translate product needs into scalable, sustainable technical solutions, ensuring seamless execution from planning to delivery and clear communication of platform vision and changes. </li><li>Drive Product Excellence: Define, prioritize, and communicate product requirements; guide product delivery teams using agile methodologies to ensure successful roadmap execution and deployment of impactful solutions.</li><li>Ensure Data Integrity and Performance: Oversee the reliability, quality, and compliance of ingested and enriched data, proactively resolving issues and ensuring alignment with standards like PCI and regulatory requirements.</li><li>Monitor and Optimize Platform Success: Track KPIs and user feedback to measure performance, identify areas for continuous improvement, and innovate within the platform ecosystem to enhance stakeholder experience.</li><li>Foster Leadership and Team Growth: Manage and mentor a team of product professionals, cultivating a high-performing, collaborative culture focused on delivering business value and adapting to industry trends and customer needs.</li></ol> Qualifications <ul><li>Bachelor’s degree preferred; equivalent experience considered.</li><li>10+ years of experience in demonstrating data partnerships or technical consultant with an established record of delivering complex data platform solutions to stakeholders</li><li>Experience within the travel industry and with airline data is preferred</li><li>Ability to understand, translate and map strategic global data problems into solutions to drive revenue growth.</li><li>Collaborate across multiple partner groups to develop various data delivery models that drive positive business impact for ARC’s customers.</li><li>Must quickly develop deep knowledge of ARCs internal needs and external customers as well as their current and future potential their processes and apply this knowledge to the development and growth of ARCS data Platform.</li><li>Drive rapid, smooth, and successful execution of platform and data priorities in close collaboration with Product Development and Product Management functions across ARC</li><li>Have experience with product management frameworks, and knowledge on product development and processes.</li><li>Have experience with and expertise in product release strategies and tactics (including operational readiness), including developing required plans and documentation and operating procedures and business flows</li><li>Excellent analytical, planning, facilitation, documentation, and communication skills</li></ul>PM21 PI278521214

335 Jobs in Rockville, MD, USA