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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Director of Audit will lead the function responsible for providing strategic support of department-level change initiatives related to enterprise risk framework updates, audit process and system changes, and skills development. This role builds alignment between the internal audit function and enterprise risk management priorities to drive consistent implementation of new audit methodologies, tools, and risk coverage approaches.Key Responsibilities:<ul><li>Audit Portfolio Support:<ul><li>Serve as a central point of contact and coordination for Audit Leader Portfolios, Professional Practices and Risk Transformation PMO to ensure consistency and completeness in audit change execution risk coverage.</li><li>Partner across the Change Director Community to operationalize and update risk universe components, including risk statements, control expectations, and testing approaches standards.</li><li>Facilitate the implementation of enterprise risk framework changes into audit practices.</li></ul></li><li>Change Management &amp; Implementation:<ul><li>Lead planning and execution of change initiatives related to updates in enterprise risk frameworks, taxonomies, and associated control libraries.</li><li>Oversee change management strategies and communications to ensure successful adoption of new tools, templates, or methodologies</li><li>Partner with Product Management, Professional Practices, and Technology teams to drive rollout of new audit platforms, enablement tools, and automation capabilities.</li></ul></li><li>Stakeholder Engagement &amp; Governance:<ul><li>Collaborate with key stakeholders in Risk, Compliance, Technology, and the Business to stay ahead of enterprise changes impacting the audit approach.</li><li>Represent the audit team department in cross-functional forums related to changes being driven from Project ACE and Project Guardian risk taxonomy governance, control standards, and risk oversight initiatives.&nbsp;</li></ul></li><li>Enablement &amp; Training:<ul><li>Work with Audit Training and Professional Practices to ensure timely enablement of audit staff on changes to risk frameworks, tools, and processes.</li><li>Lead knowledge-sharing sessions and develop communications to support upskilling across the department.</li></ul></li><li>Reporting &amp; Monitoring:<ul><li>Establish metrics and dashboards to monitor adoption and effectiveness of implemented changes.</li><li>Provide updates and recommendations to senior leadership on risks, dependencies, and opportunities for continuous improvement.</li></ul></li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in accounting, Finance, Business, or related field</li><li>8+ years of experience in internal audit, risk management, or controls.</li><li>Strong understanding of risk frameworks control assessment processes, and internal audit methodologies.</li><li>Proven track record leading complex change or transformation efforts within large, matrixed environments.</li><li>Exceptional stakeholder engagement and communication skills.</li></ul>Preferred Qualifications<ul><li>Financial Services experience</li><li>Experience with audit tools and technologies, risk/control libraries, and agile methodology.</li><li>Professional certifications (e.g., CIA, CPA, CISA, CRMA)</li></ul>Key Competencies:<ul><li>Strategic Thinking</li><li>Influence and Collaboration</li><li>Change Leadership</li><li>Project Management</li><li>Risk and Control Expertise</li><li>Operational Execution</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Audit Director - Change Management | Finance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization.The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is the analysis and business decisioning arm of GCS responsible for studying business performance and uncovering practical insights to support growth. The SPT Capabilities group leads tools strategy for our 4,000+ colleagues in the field (face-to-face) and telephone teams who lead new sales and the retention and of existing business.We collaborate across the entire GCS business to accelerate growth by equipping a best-in-class B2B customer-facing organization. This includes introducing innovative solutions using technology, AI, and Machine Learning and crafting roadmaps for the most viable integrations to provide a seamless prospect and customer sales experience. We are looking for a highly motivated, strategic problem solver who sees the opportunity in every challenge.Key Responsibilities:<ul><li>Collaborate cross-functionally with multiple partners throughout the organization to define product roadmaps and implement capability strategy</li><li>Lead project and program efforts for product implementations, which includes planning and tracking of progress, documentation of processes, and partner communication</li><li>Serve as the primary advocate for sales teams by gathering, analyzing, and synthesizing feedback, sales insights, and market trends to advise product and capability decisions</li><li>Define and report critical metrics to evaluate capability effectiveness and ensure continuous improvement and alignment with business goals</li><li>Support development of appropriate tracking and reporting to determine product performance</li><li>Understand and apply new trends and competitive best practices into product roadmap requirements</li><li>Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria</li><li>Identify, communicate, and manage risks associated with product launches</li><li>Ensure that tools are aligned with regulatory requirements and effectively address identified gaps where needed</li></ul>Minimum Qualifications:<ul><li>2+ years of experience in Product/Project Management with proven track record in defining winning product constructs and delivering a product vision and strategy</li><li>Excellent communication and collaboration skills, with the ability to influence across all levels of the organization</li><li>Self-starter who thrives in an evolving, dynamic environment</li><li>Able to build and strengthen relationships across the organization</li><li>Strong analytical abilities</li><li>Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint deck development, Word documentation)</li><li>Bachelor’s degree or equivalent experience required</li></ul>Preferred Qualifications:<ul><li>Experience working within or closely with Business Development and Client Management teams</li><li>Advanced degree or equivalent experience preferred</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Sales Tools and Capabilities Product Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate &amp; B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global &amp; Large and Middle Market customers.&nbsp;AI is reshaping today’s commerce journeys and the experience our commercial customers wat to have. The Global Commercial Services Agentic Innovation &amp; Partnerships team is responsible for leading the strategy and execution of GCS’s key initiatives, partnerships and products for agentic commerce.How will you make an impact in this role?As Director, you will help lead GCS through this agentic commercial and payments evolution. You will work across the enterprise to build and maintain best in class partnerships with pivotal players in AI and other areas of digital innovation and drive leadership in this space for GCS’s strategic objectives.You will evaluate and build partnership opportunities, lead major contract negotiations and help define the future product roadmap. You will collaborate extensively with the GCS Product Development team and a broad range of internal stakeholders across Digital Labs, Strategic Partnerships, Enterprise Strategy, Network, and GCO, in addition to managing senior-level relationships at external partners.Responsibilities:<ul><li>Lead the partner evaluation and strategic alignment to prioritize partners, including AI companies, treasury services etc.</li><li>Lead the end-to-end contract negotiations with new partners and new relationships with existing partners, collaborating with other key partner relationship holders (Tech, SP, GCG)</li><li>Contribute to the cross-enterprise agentic ai effort, ensuring alignment and accountability across functional teams</li><li>Coordinate and connect the dots across supporting GCS workstreams, including product development, roadmap prioritization, policy and contractual implications</li><li>Regularly contribute to and present updates to leadership</li><li>Be a thought leader on the evolving AI and payments landscapes to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition</li></ul>Qualifications:<ul><li>Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners</li><li>Experience managing end-to-end external partner relationships, owning the day to day as well as driving longer term partner strategies</li><li>Understanding of partnership contracts and experience negotiating large enterprise deals</li><li>Experience leading high performing teams, proven track record as a thoughtful and development-focused people leader</li><li>Creative problem-solving skills and comfort operating with imperfect information</li><li>Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead</li><li>Must have strong interest in AI and familiarity with key players and commercial-facing products</li><li>Thrives in fast-paced, innovation-focused environment with strong sense of ownership and accountability.</li><li>Experience leading high performing teams, proven track record as a thoughtful and development-focused people leader</li></ul>Preferred Qualifications<ul><li>Bachelor's Degree</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director, Agentic Innovation - Partnerships

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressGlobal Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate &amp; B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global &amp; Large and Middle Market customers.AI is reshaping today’s commerce journeys and the experience our commercial customers want to have. The Agentic Innovation &amp; Partnerships team, within CBPM is responsible for leading the strategy and execution of our key initiatives, partnerships and products for agentic commerce.How will you make an impact in this role?As Director, Agentic Innovation, you will lead and support GCS through this agentic commercial and payments evolution. You will define the strategic vision and oversee development for AI and other emerging digital use cases that will benefit corporate customers. This role will lead a team of two, working across GCS and key partners to develop and implement our Agentic Innovation and AI product strategy. &nbsp;Responsibilities:<ul><li>Set strategic vision and direction for Agentic Innovation in Corporate, ensuring alignment with enterprise priorities to maximize business impact.&nbsp;</li><li>Define, and be accountable for executing, a strategic roadmap for the Agentic Product Suite, establishing and ensuring adherence to business product and technology policies and standards while collaborating with senior leadership and key stakeholders.&nbsp;</li><li>Evaluate and prioritize initiatives, making necessary trade-offs to optimize outcomes.&nbsp;</li><li>Serve as the Agentic executive champion for the Agentic AI Platform Suite, articulating its strategic value to senior stakeholders, influencing enterprise decision-making, and fostering a culture of AI innovation and accountability.&nbsp;</li><li>Collaborate with Product Development and technology to identify agentic use cases, gather business requirements, analyze market trends, and shape the overall Agentic Innovation Strategy.</li></ul>Minimum Qualifications:<ul><li>Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners.</li><li>Experience leading high performing teams, proven track record as a thoughtful and development-focused people leader.&nbsp;</li><li>Creative problem-solving skills and comfort operating with imperfect information.&nbsp;</li><li>Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead.&nbsp;</li><li>Must have strong interest in AI and familiarity with key players and commercial-facing products.</li><li>Thrives in fast-paced, innovation-focused environment with strong sense of ownership and accountability.</li></ul>Preferred Qualifications: &nbsp;<ul><li>Bachelors Degree&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director, Agentic Innovation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. How will you make an impact in this role?This position is responsible for administrative support for three Vice Presidents within the US Customer Marketing Group. It is a dynamic, high-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of business partners both inside and outside of the organization. &nbsp;The ideal candidate must be seasoned and experienced in handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.<ul><li>Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Calendar management, including scheduling meetings with various colleagues internally and externally</li><li>Coordinating logistics for meetings, including scheduling of conference rooms and technology support as required</li><li>Preparing, reviewing, and processing expense reports, and managing expense report approvals, in line with company T&amp;E policy and budget</li><li>Assisting with timekeeping and payroll duties</li><li>Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave</li><li>Managing organization charts and team rosters</li><li>Booking and coordinating travel arrangements including air and hotel bookings</li><li>Supporting the scheduling and coordination of events, including room booking, catering, etc.</li><li>Supporting team administration including job postings, on boarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate</li><li>Processing of requisitions and other invoices, ordering supplies and managing ticket requests</li></ul> Minimum Qualifications<ul><li>Positive attitude, solutions-oriented demeanor, and reliable</li><li>Exceptional organizational, administrative, and interpersonal skills</li><li>Keen attention to detail and a sense of urgency in execution and follow-up</li><li>Ability to prioritize multiple tasks and work autonomously with minimal guidance</li><li>Strong integrity and ability to handle confidential / sensitive information with discretion</li><li>Strong written and verbal communication skills</li><li>Proficiency in Microsoft Outlook and Office, including Word, PowerPoint and Excel</li><li>Minimum 3+ years of experience supporting executives with complex calendars and travel</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Executive Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.How will you make an impact in this role?The Enterprise Data Office (EDO) is part of the Enterprise Data Management Program (EDMP), a key component of our Technology organization. It focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. EDO delivers critical data-related initiatives that accelerate ongoing digital transformation at American Express, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.As a Senior Manager within the EDO, you will play a critical role in integrating data policies with broader risk and control frameworks, ensuring they reflect both data and technology risk considerations. You will partner closely with the Tech Risk and Information Security (TRIS) and Enterprise Architecture teams to align policies, standards, and controls across the enterprise, strengthening the company’s risk posture while enabling innovation. This role will not only support data policy integration and cross-risk operationalization but will also ensure that data risk and control requirements are embedded consistently in our policies and practices.How will you make an impact in this role?The Enterprise Data Office (EDO) is part of the Enterprise Data Management Program (EDMP), a key component of our Technology organization. It focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. EDO delivers critical data-related initiatives that accelerate ongoing digital transformation at American Express, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.As a Senior Manager within the EDO, you will play a critical role in integrating data policies with broader risk and control frameworks, ensuring they reflect both data and technology risk considerations. You will partner closely with the Tech Risk and Information Security (TRIS) and Enterprise Architecture teams to align policies, standards, and controls across the enterprise, strengthening the company’s risk posture while enabling innovation. This role will not only support data policy integration and cross-risk operationalization but will also ensure that data risk and control requirements are embedded consistently in our policies and practices.How will you make an impact in this role?The Enterprise Data Office (EDO) is part of the Enterprise Data Management Program (EDMP), a key component of our Technology organization. It focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. EDO delivers critical data-related initiatives that accelerate ongoing digital transformation at American Express, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.As a Senior Manager within the EDO, you will play a critical role in integrating data policies with broader risk and control frameworks, ensuring they reflect both data and technology risk considerations. You will partner closely with the Tech Risk and Information Security (TRIS) and Enterprise Architecture teams to align policies, standards, and controls across the enterprise, strengthening the company’s risk posture while enabling innovation. This role will not only support data policy integration and cross-risk operationalization but will also ensure that data risk and control requirements are embedded consistently in our policies and practices.Primary Responsibilities<ul><li>Collaborating with policy and standard owners and their teams across the enterprise to identify data-related requirements that require updates to policies, standards, and other supporting documentation.</li><li>Identifying changes within other policies and standards that have an impact on data risk, technology risk, and data-related policies.</li><li>Partnering with the Tech Risk and Information Security (TRIS) and Enterprise Architecture (EA) teams to ensure alignment of data and technology risk policies, standards, and controls across the enterprise.</li><li>Supporting the design, documentation, and monitoring of data and technology related control requirements to strengthen risk management practices.</li><li>Drafting and maintaining materials related to cross-risk operationalization and control requirements, with a focus on integrating data and technology risk perspectives.</li><li>Collaborating across the Enterprise Data Office teams to ensure policy and standards requirements across risks are holistic, consistent, and effective.</li><li>Monitoring emerging technology and data risks to recommend proactive policy and control enhancements.</li></ul>Qualification Requirements<ul><li>A strong strategic approach with 5+ years prior experience in Data Management and Data Governance.</li><li>Prior experience analyzing and implementing policies and standards, including technology and information security policies and standards.</li><li>Experience partnering with technology risk and/or information security teams to operationalize controls and integrate them into business processes.</li><li>Familiarity with key technology and data control practices such as access management, data protection, change management, and incident response.</li><li>Experience with data architecture concepts such as data modeling, metadata management, data lineage, reference/master data management, and cloud-based data platforms.</li><li>Experience gained at large US and/or global financial institutions.</li><li>Comfortable operating in an environment with ambiguity, using structure, influence, and prioritization to keep the work and team on track.</li><li>Detail-oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.</li><li>Proven ability to influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.</li></ul><ul><li>A strong strategic approach with 5+ years prior experience in Data Management and Data Governance.</li><li>Prior experience analyzing and implementing policies and standards, including technology and information security policies and standards.</li><li>Experience partnering with technology risk and/or information security teams to operationalize controls and integrate them into business processes.</li><li>Familiarity with key technology and data control practices such as access management, data protection, change management, and incident response.</li><li>Experience with data architecture concepts such as data modeling, metadata management, data lineage, reference/master data management, and cloud-based data platforms.</li><li>Experience gained at large US and/or global financial institutions.</li><li>Comfortable operating in an environment with ambiguity, using structure, influence, and prioritization to keep the work and team on track.</li><li>Detail-oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.</li><li>Proven ability to influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.Guardian</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager Risk and Policy Integration

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The B2B Payment Solutions Product Development team within Global Commercial Service and Enterprise Solutions team manages and develops solutions and digital products for multiple growth segments of American Express. Specifically, we lead the B2B payment solutions that drive over $40B in volume across multiple customer segments and markets.We are seeking a Director to lead a team of digital product managers to drive product and platform enhancements aimed at delivery a best-in-class B2B payment experience.Responsibilities:<ul><li>End-to-end ownership of product development from digital experience strategy to roadmap delivery and execution</li><li>Set product level goals and eﬀectively collaborate across the organization to bring new experiences to market</li><li>Partner with Technology team to design and deliver digital solutions that meet business needs</li></ul>Minimum Qualifications:<ul><li>7+ years of proven product development experience and deep expertise in design and development for B2B use cases</li><li>Comfortable with ambiguity and ability to translate unstructured information to a structured, actionable plan</li><li>Proven ability to both focus on high level strategy and delve in the weeds on detailed operations</li><li>Experience leading teams in a matrixed organization and comfortable managing senior level partners</li><li>Strong relationship building skills and a collaborative attitude, building bridges, and eliminating silos</li><li>Excellent interpersonal, strong written, and verbal communication skills</li><li>Demonstrated ability to influence many business partners to drive business value without direct authority</li><li>Positive, flexible and proactive</li></ul>Preferred Qualifications:<ul><li>History of people leadership, leading teams directly, effectively managing, engaging and developing talent</li><li>Strong relationship management skills across a diverse network, including collaborating with and influencing partners both in-person and virtually</li><li>Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment</li><li>Bachelor's degree</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Digital Product Management (B2B Payment)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.OnBrand – American Express’ In-House Creative agency – is on journey of exciting expansion. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Senior Digital Project Manager, OnBrand will report to a Director of Project Management, and directly manage creative planning, execution, and oversee the production for high-complexity creative marketing projects, as well as oversee junior Project Managers in leading execution of medium to low complexity projects. They will work collaboratively with OnBrand creatives, card design producers, and account managers as well as Amex marketing partners, brand and business unit stakeholders, and at times external Integrated Agency Teams to deliver best-in-class creative deliverables.To be successful in this role, the candidate must be solution-oriented and flexible. They must have experience creating, monitoring, and maintaining action plans for high-visibility initiatives requiring rigorous timelines with parallel workstreams, and always seek to identify opportunities for improvement. The candidate must have experience working with creative, production (content, print, digital), and account team leads and guide all participants to achieve the highest possible standards.Day to day responsibilities include, but are not limited to:<ul><li>Directly manage a portfolio of work, responsible for project intake and planning, resource management, creative planning, execution, and production for high-complexity digital and print projects and oversee Project Managers in executing medium and low complexity projects. Connecting dots for the portfolio team across many workstreams to ensure team can focus on what is priority at the moment.</li><li>Work closely with project and production team leads to proactively drive end-to-end project delivery (e.g., timeline management, risk assessment, and hard cost budget management) for a given set of projects.</li><li>Ensure projects are delivered on time, on budget and at the highest quality level.</li><li>Proactively assess any risks and escalate any issues if needed.</li><li>Manage handover of projects between the studio and OnBrand teams, setting up project planning discussions, discovery facilitation, creative kick offs, creative, internal and marketer reviews and driving status meetings</li><li>Partner with Account Leads, Creative Strategists, and Card Production to ensure client requests are feasible, in-scope, and in-budget.</li><li>Leverage agency systems and tools (e.g., Workfront) for overall work-planning, team communication, and project management.</li><li>Manage, mentor, and lead junior project management team, prioritizing mentorship and coaching through feedback.</li><li>Proactively support colleagues and collaborate with them to help achieve targets. Create a positive team environment through co-operation.</li></ul>Minimum Qualifications:<ul><li>7+ years of experience as a Creative Project Manager within a leading creative agency or in-house brand.</li><li>Strong knowledge of creative production across multiple formats (landing pages, emails, banners and social, live video production, print, out-of-home advertising, branding).</li><li>Excellent organizational, communication, and interpersonal skills.</li><li>Proven ability to follow through, keeping projects on track and delivered on time.</li><li>Solid understanding of project management methodologies.</li><li>Adaptability to quickly learn new skills and adjust to workflow changes.</li><li>Proficiency with data management systems and tools (CMS, Excel, Google Suite, Microsoft Office, Smartsheet, etc.).</li><li>Experience working with project management tools (e.g., Workfront).</li></ul>Preferred Qualifications:<ul><li>Experience managing global or large-scale creative campaigns with cross-functional teams.</li><li>Direct reports and people management experience, including mentoring, coaching, and developing high-performing PM teams.</li><li>Proven track record of driving process improvements and implementing best practices within creative operations.</li><li>Strong stakeholder collaboration and vendor management experience.</li><li>Familiarity with agile project management methodologies in creative or marketing environments.</li><li>Experience with program management and resource allocation to maximize efficiency at both the program and project level.</li><li>Previous experience in highly regulated industries (e.g., financial services, healthcare, technology).</li></ul>Salary Range: $80,000.00 to $155,00.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Digital Project Manager, Onbrand

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express relies on and is entrusted with information from customers, merchants, colleagues, and third parties. Protecting the confidentiality, integrity, and availability of this information is essential to maintaining trust. As a complex, data-driven enterprise, we are maturing our enterprise technology risk function to proactively address emerging risks.With the rapid adoption of Generative AI (GenAI) and advanced AI/ML technologies, the Company is expanding its ability to identify, assess, and govern AI-related risks across platforms, products, and lines of business.This role represents a critical First Line of Defense (1LOD) leadership investment to execute AI risk assurance frameworks, perform deep reviews of AI use cases, and embed risk-informed controls into business and technology operations. The Sr. Manager will partner closely with Technology, Information Security, Enterprise Platforms, and 2nd Line Risk Management, while actively engaging with senior leadership, risk committees, and governance councils.Responsibilities:<ul><li>Assurance Framework &amp; Execution</li><li>Lead the execution of the 1LOD AI Risk Assurance Framework, ensuring consistent assessment and monitoring of AI-related risks across the enterprise.</li><li>Design, execute, and continuously refine review processes for AI use cases, ensuring alignment with enterprise ORM/ERM taxonomy.</li><li>Provide structured risk assurance reporting into governance bodies, risk committees, and senior leadership forums.</li><li>AI Risk Assessments</li><li>Conduct deep reviews of AI/GenAI platforms, models, and use cases to evaluate risks spanning security, privacy, bias, resilience, regulatory, and ethical dimensions.</li><li>Lead structured risk assessment activities, ensuring documented findings and mitigation strategies are integrated into business decision-making.</li><li>Partner with model developers and business owners to ensure secure-by-design implementation of AI capabilities.</li><li>Control Design, Monitoring &amp; Testing</li><li>Embed 1LOD controls into AI processes, including prompt management, hallucination monitoring, bias detection, API security, and data protection.</li><li>Oversee AI control testing, monitoring, and metrics (KRIs, KPIs), reporting against enterprise risk appetite and tolerance thresholds.</li><li>Ensure incidents, exceptions, and remediation activities are managed within enterprise issue management systems.</li><li>Committee &amp; Governance Engagement</li><li>Serve as the primary 1LOD AI Risk representative across governance councils and forums, presenting risk posture, assurance results, and key insights.</li><li>Provide clear risk narratives and evidence to regulatory bodies, auditors, and executive-level committees.</li><li>Influence enterprise AI policy and standards by translating assurance insights into actionable recommendations.</li><li>Collaboration &amp; Influence</li><li>Partner with AI Enablement stakeholders (Enterprise Cloud Platforms, GenAI Architecture, Model Risk, Cyber Risk, Enterprise Data Protection) to ensure cohesive AI risk management practices.</li><li>Work closely with Third-Party Risk Management to validate AI provider adherence to enterprise requirements.</li><li>Drive awareness and education efforts across business and technology teams to strengthen AI risk culture.</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in technology risk, information security, or enterprise risk management, with hands-on exposure to AI/ML platforms.</li><li>Proven experience executing 1LOD risk assurance frameworks and performing deep-dive risk assessments in complex technology environments.</li><li>Strong knowledge of risk and security frameworks (NIST CSF, ISO 27001, ISO 31000, COSO, FFIEC).</li><li>Familiarity with cloud-native architectures (AWS, Azure, GCP) and risks related to LLM/GenAI adoption.</li><li>Exceptional ability to articulate AI risk issues in business and regulatory terms for senior and executive stakeholders.</li><li>Demonstrated leadership and influence in cross-functional, high-stakes settings.</li></ul>Preferred Qualifications:<ul><li>Experience in financial services, healthcare, or other highly regulated industries.</li><li>Familiarity with GRC platforms (Archer, ServiceNow, MetricStream).</li><li>Professional certifications such as CISSP, CRISC, CISM, or CISA.</li><li>Advanced degree in Information Security, Risk Management, Data Science, or a related discipline.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Manager-Tech Risk & Control (1LOD AI Risk)

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the RoleGlobal Real Estate &amp; Workplace Services (GREWE) is seeking a Digital Workplace Experience Manager to design and deliver the digital ecosystem that shapes our global workplaces and how work happens at American Express. This role ensures that digital tools actively enhance the employee experience, connect seamlessly to the built environment, and generate the insights needed to evolve both.The Digital Workplace Experience Manager sits within the Global Workplace Strategy team and operates at the intersection of experience design, technology, and data integration. The Digital Workplace Experience Manager will partner with GREWE, Digital Workplace and Colleague Experience team members to evaluate and shape the digital layer of the workplace, ensuring that tools, platforms, and systems support employees while also providing the feedback loops that inform workplace design and performance.Responsibilities:Digital Workplace Experience Design<ul><li>Define the principles for a coherent digital workplace experience that aligns with American Express’ global workplace strategy.</li><li>Evaluate and implement collaboration, productivity, and employee experience tools with Digital Workplace and Colleague Experience partners.</li><li>Ensure digital platforms are intuitive, human-centered, and create a cohesive experience across diverse regions.</li><li>Collect feedback from employees and operating teams to continuously refine digital experience.</li></ul>Data-Enabled Experience Insights<ul><li>Use data as a design input to influence the digital, physical, and cultural ecosystems in American Express’ global workplace by combining surveys, tool usage, and workplace performance metrics to inform how we can evolve.</li><li>Maintain dashboards and reporting tools that highlight the relationship between digital experience and built environment performance, and it’s influence on the broader colleague experience.</li><li>Translate data into clear insights for strategy and program teams — with the focus on improving employee experience, not just reporting numbers.</li></ul>Global &amp; Local Coordination<ul><li>Partner with regional teams to deploy tools and ensure integration at the ground level.</li><li>Balance global consistency with local flexibility in digital workplace rollouts.</li><li>Act as a connector within GREWE and with partners in Digital Workplace and Colleague Experience, ensuring all perspectives are integrated into digital workplace design.</li></ul>Minimum Qualifications:<ul><li>7–12+ years in digital workplace, employee experience technology, or workplace strategy roles</li><li>Strong grounding in experience design principles — with a human-centered approach to digital tool selection and deployment.</li><li>Familiarity with workplace technologies (collaboration platforms, workplace management, booking systems, experience apps, sensors, analytics) and ability to integrate them into a cohesive experience.</li><li>Skilled at working across IT, HR, and Real Estate functions to balance technical requirements with user experience.</li></ul>Preferred Qualifications:<ul><li>Experience designing and managing digital workplace ecosystems that integrate tools, platforms, and physical workplace systems.</li><li>Proven ability to manage global rollouts and adapt digital experiences to local contexts.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

334 Jobs in Rye, NY, USA