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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;&nbsp;&nbsp;The American Express global dining team sits within the USCS organization.&nbsp; Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.&nbsp;&nbsp;&nbsp;&nbsp;Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;&nbsp;About the TeamAmerican Express Global Dining consists of Resy, Tock and Rooam. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality.&nbsp;The Partner Success team sits in the Global Dining Organization tasked with owning partnerships with our top restaurants, deepening engagement with the most impactful restaurants to our business and Card Member base. The team works in partnership with Strategic Partnerships, Product, Engineering, Sales, Data, Marketing, Revenue Operations, Strategy, and the broader American Express organization to identify opportunities to enhance what it means to be a partner of American Express Global Dining.About the RoleThe Director of Partner Success role is to set the overall vision and strategic plan for the Partner Success (PS) team, focusing on driving product adoption, leading successful customer experience, and driving growth through processes and proactive retention improvements. They will help define and optimize the customer lifecycle, driving programs and initiatives to improve engagement and overall experience with Amex Global Dining. The managed book of business will be their focus, but the role is cross-functional in nature, touching every corner of the business.The role requires strong interpersonal and leadership skills, with the ability to lead and inspire a large team in a fast-paced and often volatile environment. A level-headed, solutions-oriented approach is essential for personal and team success. The Director will balance their time between department strategies, deepening their contributions to the business, cross-functional workstreams, and partner relationship-building.&nbsp;Responsibilities:<ul><li>Retain our businesses’ most important restaurant and winery partners</li></ul><ul><li>Drive operational practices to track departmental and individual performances</li></ul><ul><li>Effectively advocate both internal and external needs to key stakeholders</li></ul><ul><li>Define and evaluate a successful partner experience and standardize playbooks and success plans for customers in the strategic segment</li></ul><ul><li>Implement improvements to organizational structure by clearly defining segmentation of the Book of Business and developing different levels of expertise within the PS teams</li></ul><ul><li>Influence future lifetime value by defining and overseeing lifecycle processes and touchpoints</li></ul><ul><li>Recruit, mentor, grow, and inspire a world-class team and build a pipeline of great candidates for career development and company evolution</li></ul><ul><li>Deliver consistent updates on goals, achievements, and needs to leadership team</li></ul><ul><li>Cross-functional collaboration to execute and drive upon company goals, initiatives, and projects</li></ul><ul><li>Influence and optimize the customer journey to drive greater post-sale success</li></ul><ul><li>Candidates are expected to travel into key cities about 10% of the time and to be consistently partner-facing</li></ul>Qualifications:&nbsp;<ul><li>10 years of leadership experience in account management, sales, or hospitality. Professional services experience is a plus.</li></ul><ul><li>Proven experience leading large teams and leveraging customer success best practices</li></ul><ul><li>Demonstrated ability to develop strategies, translate them into initiatives, and track successful delivery</li></ul><ul><li>Possesses a strong management presence and leadership ability, with communication, and interpersonal skills that inspire and motivate leaders and teams</li></ul><ul><li>Outstanding written communication skills (e.g. emails, slide writing), and oral communications skills (e.g., personal presence, executive presence, facilitate decision making) with composure required to effectively communicate to senior leaders&nbsp;</li></ul><ul><li>Heightened operational excellence in analytical thinking, process development and improvement, problem solving, delegation, and planning</li></ul><ul><li>Flexibility and agility in responding to evolving business priorities and dealing with ambiguity</li></ul><ul><li>Relationship-builder with collaborative skills to partner with a diverse set of colleagues and external partners</li></ul><ul><li>Competency with Salesforce and Looker preferred and ability to quickly adopt and learn technologies</li></ul><ul><li>Bachelor's Degree or equivalent experience and/or other certifications</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director, Partner Success

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Credit &amp; Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.The objective of the Credit &amp; Fraud Risk Control Management Risk Identification, Assessment &amp; Testing team is to identify, assess, mitigate, and report on Operational Risk within the BU processes of the Credit &amp; Fraud Risk to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Credit &amp; Fraud Risk (CFR) is looking for a Manager of Risk Identification, Assessment, Testing &amp; Reporting to be part of a dynamic team focused on control management, which is embedded in the everyday operations of our organization. This position will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. This role will focus on overseeing key operational risk processes including risk assessments RCSAs.How will you make an impact in this role?<ul><li>The Manager, CFR Risk ID, Assessment, Testing &amp; Reporting will:</li><li>Facilitate CFR Teams in their risk assessments performance (e.g., Risk Control Self-Assessment (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus)</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Champion risk management practices within the business</li><li>Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Develop risk profiles and maintain an updated risk register(s)</li></ul>Minimum Qualifications<ul><li>Experience in operational risk management (e.g., within Risk and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from BU/Technology partners</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within the financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Preferred Qualifications</li><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Control Management

American Express Travel Related Services Company, Inc. seeks Senior Data Architects to Architect internal financial system solutions. Utilize structured analysis and design to formulate plans for modules and/or enhancements in the financial planning system. Report project status and ongoing system or data issues. Perform requirements gathering related to various design concepts applying knowledge of financial models and/or financial analytics. Troubleshoot and debug analytics powered model for better user experience and data integrity for integrating with other systems.Position requires a Master’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, and 2 years of experience with economic and financial planning, and financial risk analysis on a global scale. Experience must include 1 year of experience with each of the following: analyzing foreign exchange risk and markets drivers, as well as global and country-specific economic trends and financial risks; translating complex finance and foreign exchange concepts into actionable insights and presentations to senior leaders for decision-making; planning and driving critical projects across Finance, Treasury, Tax, and Controllership functions in local and international markets; developing complex financial analytics and financial models to discover key actionable insights using Advanced Excel and VBA; and financial systems, including Essbase, Oracle Business Intelligence, and TM1. Telecommuting is available from anywhere in the U.S.Job Location: New York, NY&nbsp;Salary Range: $118,102.00 to $190,000.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Data Architects

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The Corporate and B2B Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences. &nbsp;As the corporate payments ecosystem rapidly evolves, we are committed to continuing to be at the forefront of our customer needs. The Corporate Program Product Management organization was created earlier this year to consolidate all core corporate payment products under one leadership structure (including corporate card, central billing solutions (BTA), virtual cards, expense management solutions and more) and spearhead the creation of best-in-class payment experiences and capabilities solidifying our leadership position. &nbsp;The Sr Analyst, Expense Management Go-to-Market (GTM) Enablement will help lead the definition and execution of a multi-phase, cross-functional integration journey to bring our Expense Management POA to life. They will work closely with other members of the Corporate Product team and collaborate with key partners across Marketing, Servicing, Control Management, GCS Sales and Account Development, Sales Enablement, and various 2nd line functions. This role will report to the Senior Manager, Expense Management Go-to-Market Enablement.&nbsp;How will you make an impact in this role?This is an exciting opportunity to work at the intersection of product, marketing, operations and strategy across the GTM motion.&nbsp;Key Responsibilities:<ul><li>Enable efficient and effective end-to-end governance processes, including asset review, submission and approval, collaborating with Control and Product teams to ensure strong governance, risk management and effective cross-functional coordination.&nbsp;</li><li>Identify process improvements that can remove roadblocks both for Expense Management as well as the broader Corporate products organization.&nbsp;</li><li>Partner across product and key GTM stakeholders to define:&nbsp;<ul><li>Vision and strategy by which American Express will effectively introduce Expense Management solution and features into the broader Corporate and SBS card value proposition&nbsp;</li><li>Marketing and communications strategy for Expense Management as a distinct solution, as well as a component of the uplifted Corporate Program value proposition&nbsp;</li><li>Digitally-assisted journey to scale expense management adoption into the broader SBS cardmember base&nbsp;</li><li>Find ways to grow our expense management user base, both with prospects and our existing customers&nbsp;</li></ul></li></ul>Minimum Qualifications:<ul><li>Excellent interpersonal, written/verbal communication, and organizational skills&nbsp;</li><li>Proven ability to prepare decision support materials and uncover meaningful business insights&nbsp;</li><li>Ability to operate in whitespace in a fast-moving environment, by self-starting, driving momentum, and translating high-level ideas into actionable plans&nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience with governance processes, either with in Amex or at other companies&nbsp;</li><li>Operational pragmatism and ability to forge relationships across the organization to drive progress forward&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst, Expense Management Go-to-Market (GTM) Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Regulatory Exam Lifecycle Management team (“RELM”) in Global Risk and Compliance is the center of expertise for U.S. regulatory exams and remediation of regulatory findings for American Express.RELM supports the end-to-end lifecycle of U.S. regulatory exams and remediation of regulatory findings – responsibilities that are central to the safety and soundness of American Express. We partner closely with all parts of the business – from senior decision makers to their teams –to support their interactions with regulators that oversee American Express National Bank (AENB) and American Express broadly, with a focus on responses to regulatory requests and walkthroughs. We continue that partnership when regulatory reviews result in findings (e.g., Matters Requiring Attention) or recommendations, supporting business units as they implement change.How will you make an impact in this role?<ul><li>The RELM Manager is primarily responsible for supporting regulatory exams across a portfolio of U.S. operations and plays a critical role in driving required transformation across the enterprise. This is a highly visible and strategic position with significant and regular interaction with senior leaders across the company and our external examiners.&nbsp;</li></ul>Responsibilities:<ul><li>Seamlessly execute regulatory exams beginning with announcement of the exam through closure.</li></ul><ul><li>Support the execution of regulatory response and remediation processes, including formal remediation project tracking and reporting until closure of findings.</li></ul><ul><li>Engage business partners to respond to examiners’ requests, and ensure that responses are accurate, timely and complete.</li></ul><ul><li>Provide strategic guidance to internal stakeholders and others on engaging with regulators and ensuring their needs are met.</li></ul><ul><li>Maintain transparent communications to ensure relevant information is communicated to key stakeholders and expectations are clear in accordance with American Express standards.</li></ul><ul><li>Partner closely with:<ul><li>Business colleagues throughout the exam and response/remediation lifecycle, especially with respect to sharing learnings, best practices and key information pertaining to regulatory areas of focus.</li><li>RELM colleagues to thoroughly review prior exam materials, regulatory handbooks and previously closed or outstanding issues that may impact the scope of the examination.</li><li>U.S. Regulatory Relations team within the General Counsel’s Organization to provide input to regulatory reporting and engagement with regulators.</li><li>Internal Audit Group to demonstrate successful completion of business remediation efforts.Minimum Qualifications: </li></ul></li><li><ul><li>Highly collaborative and able to build and leverage relationships with internal and external stakeholders.</li></ul></li><li><ul><li>Strong grasp of enterprise priorities and able to understand and communicate linkages across initiatives and disciplines.</li></ul></li><li><ul><li>Outstanding written, verbal, and interpersonal communication skills, and demonstrates effective interaction and influence at all levels of the organization.</li></ul></li><li><ul><li>Solutions-oriented and execution-focused.</li></ul></li><li><ul><li>Exhibits strong sense of urgency, including the ability to handle multiple and concurrent examinations within a fast-paced environment.</li></ul></li><li><ul><li>Strategic and tactical leadership skills, as well as sound judgment and decision making.</li></ul></li><li><ul><li>Strong Microsoft Office skills required, including Excel and PowerPoint. Tableau, Archer and workflow management systems experience helpful.</li></ul></li><li><ul><li>Project management experience, including cross-organizational coordination on large and complex projects.</li></ul></li><li><ul><li>Bachelor’s degree required, advanced degree or equivalent experience a plus.</li></ul></li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Regulatory Exam Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.&nbsp;As a Delivery Manager, you will be responsible for overseeing the successful execution and delivery of strategic programs and initiatives across cross-functional and geographically distributed teams. You will be expected to drive outcomes through strong execution discipline, agile expertise, technical fluency, and exceptional stakeholder management skills.Key Responsibilities:Project Delivery &amp; Execution<ul><li>Drive end-to-end execution of projects, ensuring on-time, on-scope, and on-budget delivery.</li><li>Manage day-to-day delivery operations across multiple initiatives, ensuring alignment with strategic priorities.</li></ul>Agile Practices &amp; Frameworks<ul><li>Lead and champion agile methodologies including Scrum and Scaled Agile Framework (SAFe).</li><li>Facilitate and support PI Planning, sprint planning, and other agile ceremonies across agile release trains.</li><li>Coach teams on agile best practices and ensure consistent delivery standards.</li></ul>Stakeholder &amp; Communication Management.<ul><li>Act as a key liaison between Product, Engineering, Business stakeholders, and other dependent teams.</li><li>Drive communication cadence, ensuring timely and effective updates to all levels of stakeholders including executive reporting.</li></ul>Risk, Issues &amp; Dependency Management<ul><li>Identify, track, and mitigate delivery risks and issues across multiple workstreams.</li><li>Manage cross-team and cross-platform dependencies to avoid blockers and ensure alignment.</li></ul>Technical and System Integration Understanding<ul><li>Collaborate closely with engineering teams to understand and translate technical requirements into actionable plans.</li><li>Support integration efforts with a strong understanding of system architecture, APIs, and scalable enterprise systems.</li></ul>Sales Domain Expertise<ul><li>Bring domain expertise in Sales systems and platforms, contributing to roadmap discussions and platform evolution.</li><li>Understand upstream and downstream system interactions within the sales ecosystem.</li></ul>Capacity and Resource Planning<ul><li>Drive capacity planning aligned with forecasted demand and delivery timelines.</li><li>Collaborate with leaders and teams to ensure resource alignment and manage workload balancing.</li></ul>Reporting &amp; Metrics<ul><li>Establish and maintain delivery metrics, OKRs, and dashboards to track progress, quality, and velocity.</li><li>Generate ad-hoc reports and executive summaries as needed to support data-driven decisions.</li></ul>Planning &amp; Milestone Tracking<ul><li>Drive project planning, milestone creation, and roadmap alignment across multiple teams and domains.</li><li>Track and manage milestones, ensuring transparency and accountability across all deliverables.</li></ul>Cross-Functional Collaboration<ul><li>Partner closely with Product Owners, Architects, Business Analysts, QA, and Engineering leads to ensure end-to-end alignment and execution.</li><li>Ensure consistency in delivery approach across teams, functions, and time zones.</li></ul>Ad-Hoc Initiatives<ul><li>Lead or support additional tasks and initiatives as assigned, ensuring flexibility and responsiveness to dynamic business needs.</li></ul>Qualifications<ul><li>&nbsp;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.</li><li>Certified Scrum Master (CSM) and/or SAFe Agilist (SA) certification required.</li><li>Minimum 8–10 years of experience in delivery/project/program management roles within enterprise environments.</li><li>Strong understanding of agile tools (e.g., Jira, Rally), reporting tools (e.g., Tableau, Power BI), and planning software.</li><li>Technical background with demonstrated understanding of APIs, systems integration, and scalable platforms.</li><li>Deep understanding of Sales domain applications and processes.</li><li>Excellent communication, interpersonal, and leadership skills with a strong bias for execution.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - eCRMS Tech Project Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.This Manager role is for the Systems Change Office within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. This role is responsible for driving Change Management activities which includes driving the definition, gathering, exploration, analysis, and system maintenance of changes to Regulatory Requirements and the end-to-end automation through the Finance Modernization Data Pipeline, leading program and change governance efforts for finance / regulatory reporting platforms. This role will support the ownership of the Change Management Policy for regulatory reporting automation, including but not limited to documenting, understanding, and defining the core framework that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. Supplemental documentation will evidence changes from initiation, review, and approval to the implementation of the change.&nbsp;How will you make an impact in this role?<ul><li>Drive compliance of the Change Management Framework for regulatory reporting automation that defines the core strategy that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers.&nbsp;</li></ul><ul><li>Transition from current Change Management process to elevated Change Management processes by gaining a good understanding the current processes and tools functionality&nbsp;&nbsp;</li></ul><ul><li>Drive the Change Management process by conducting thorough impact analysis and identifying relevant stakeholders.&nbsp;</li></ul><ul><li>Collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions.&nbsp;</li></ul><ul><li>Drive effective communication across impacted stack holders.&nbsp;</li></ul><ul><li>Ensure supplemental documentation is acquired for changes that will evidence changes from initiation, review, and approval to the implementation of the change.&nbsp;</li></ul><ul><li>Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.</li></ul><ul><li>Ensure smooth implementation of changes by understanding and communicating issues, dependencies, risks to relevant stakeholders.&nbsp;</li></ul><ul><li>Good understanding of Change Management Lifecycle.&nbsp;</li></ul><ul><li>Manage change management backlog, understand technical complexities and help prioritize changes&nbsp;</li></ul><ul><li>Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.</li></ul><ul><li>Assist with internal/external audits to ensure relevant documentation is available across changes&nbsp;</li></ul>Minimum Qualifications:<ul><li>Degree in Finance/Accounting and/or Information Technologies (masters preferred)&nbsp;</li></ul><ul><li>7+ years of work experience in Project Management/Change Management&nbsp;</li></ul><ul><li>7+ years of work experience in Agile delivery or with other project management methodologies&nbsp;</li></ul><ul><li>Experienced in the application of change management models, methodologies and frameworks, e.g., ADKAR, Kotter, McKinsey&nbsp;</li></ul><ul><li>Experienced in the creation of product prioritization and decisioning models, e.g., MOSCOW, Kanban, etc.&nbsp;</li></ul><ul><li>Excellent relationship building, presentation and collaboration skills&nbsp;</li></ul><ul><li>Experienced in the application of change resistance models, e.g., Kubler-Ross, Maurer, PDCA&nbsp;</li></ul><ul><li>Self-motivated and proactive, ability to manage multiple assignments and projects concurrently.&nbsp;</li></ul><ul><li>Experience with MS Excel, Power Query, and other analytical tools, e.g., Tableau.&nbsp;</li></ul><ul><li>A self-starter, proactive team player with excellent relationship building and collaboration skills, facilitating a network of strong relationships across the organization.&nbsp;</li></ul><ul><li>Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.</li></ul>Preferred Qualifications<ul><li>Understanding of systems integration across complex system architecture.&nbsp;</li></ul><ul><li>Understanding of Oracle General ledger and FAH accounting rules&nbsp;</li></ul><ul><li>SQL and data analysis experience.&nbsp;</li></ul><ul><li>Strong knowledge and working experience in regulatory regulations and reporting is required and any exposure to US regulations is preferred.&nbsp;</li></ul><ul><li>Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations.&nbsp;</li></ul><ul><li>Communication Management/proficiency with PowerPoint.</li></ul>Guardian&nbsp;Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager- Financial Regulatory Reporting Automation (Change Management)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Director of Audit will lead the function responsible for providing strategic support of department-level change initiatives related to enterprise risk framework updates, audit process and system changes, and skills development. This role builds alignment between the internal audit function and enterprise risk management priorities to drive consistent implementation of new audit methodologies, tools, and risk coverage approaches.Key Responsibilities:<ul><li>Audit Portfolio Support:<ul><li>Serve as a central point of contact and coordination for Audit Leader Portfolios, Professional Practices and Risk Transformation PMO to ensure consistency and completeness in audit change execution risk coverage.</li><li>Partner across the Change Director Community to operationalize and update risk universe components, including risk statements, control expectations, and testing approaches standards.</li><li>Facilitate the implementation of enterprise risk framework changes into audit practices.</li></ul></li><li>Change Management &amp; Implementation:<ul><li>Lead planning and execution of change initiatives related to updates in enterprise risk frameworks, taxonomies, and associated control libraries.</li><li>Oversee change management strategies and communications to ensure successful adoption of new tools, templates, or methodologies</li><li>Partner with Product Management, Professional Practices, and Technology teams to drive rollout of new audit platforms, enablement tools, and automation capabilities.</li></ul></li><li>Stakeholder Engagement &amp; Governance:<ul><li>Collaborate with key stakeholders in Risk, Compliance, Technology, and the Business to stay ahead of enterprise changes impacting the audit approach.</li><li>Represent the audit team department in cross-functional forums related to changes being driven from Project ACE and Project Guardian risk taxonomy governance, control standards, and risk oversight initiatives. [For Internal JD Only]</li></ul></li><li>Enablement &amp; Training:<ul><li>Work with Audit Training and Professional Practices to ensure timely enablement of audit staff on changes to risk frameworks, tools, and processes.</li><li>Lead knowledge-sharing sessions and develop communications to support upskilling across the department.</li></ul></li><li>Reporting &amp; Monitoring:<ul><li>Establish metrics and dashboards to monitor adoption and effectiveness of implemented changes.</li><li>Provide updates and recommendations to senior leadership on risks, dependencies, and opportunities for continuous improvement.</li></ul></li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in accounting, Finance, Business, or related field</li><li>8+ years of experience in internal audit, risk management, or controls.</li><li>Strong understanding of risk frameworks control assessment processes, and internal audit methodologies.</li><li>Proven track record leading complex change or transformation efforts within large, matrixed environments.</li><li>Exceptional stakeholder engagement and communication skills.</li></ul>Preferred Qualifications<ul><li>Financial Services experience</li><li>Experience with audit tools and technologies, risk/control libraries, and agile methodology.</li><li>Professional certifications (e.g., CIA, CPA, CISA, CRMA)</li></ul>Key Competencies:<ul><li>Strategic Thinking</li><li>Influence and Collaboration</li><li>Change Leadership</li><li>Project Management</li><li>Risk and Control Expertise</li><li>Operational Execution</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Audit Director - Change Management | Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The objective of the&nbsp;GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.GCS is looking for a Senior Manager - Control Management - RCSA focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Senior Manager - Control Management - RCSA will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate BUs in their risk assessments performance (e.g. Risk Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Champion risk management practices within the business</li><li>Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Develop risk profiles and maintain an updated risk register(s)</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>5+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul></li></ul>ORMCMSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Control Management - RCSA

The People Development Specialist, part of the People &amp; Organization Development team and serves as an internal consultant for the VP&amp;S ambulatory practices, Research, Education, and related CUIMC clinical departments.Under the supervision of the People Development Director, the Specialist will support projects related to talent management strategies that proactively address improvement opportunities needed to achieve the organization’s mission and vision, and people strategy.The scope of the strategies mentioned includes but isn’t limited to developing talent through ongoing competency advancement, learning, performance productivity/ efficiency improvements, mapping career paths, workforce planning, rewarding high performance, and succession planning.The ideal candidate will have a good understanding of Talent Management, learning programs, and OD principles, as well as continuous improvement methodologies and strategies.

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