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Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position will be responsible for development of our strategic accounts network; the growth of JCB’s market share through the generation of new accounts and maintenance of existing accounts.&nbsp;The territory for this position is in the South Central – All of TX, OK, LA. &nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Identify, build and develop strategic and profitable major account networks</li><li>Establish relationships with potential client decision makers of national contractors</li><li>Sell all of JCB product lines </li><li>Forecast, track and report major account activities to management </li><li>Identify areas of opportunity and develop strategies to improve revenue and overall profitability </li><li>Achievement of quarterly and annual sales targets</li><li>Maintain a high level of customer satisfaction</li><li>Understand the key performance indicators that leverage our major accounts’ business</li><li>Review major account target market opportunities and provide feeds into our major account pipeline</li><li>Maintain an up-to-date understanding of JCB products to facilitate sales efforts that affect target markets</li></ul>Minimum Qualifications <ul><li>8 + years major account and/or outside sales experience in related industry or similar</li><li>3 + years Major Account management experience</li><li>Established relationships in direct sales to national contractors</li><li>BA in Business or similar </li><li>Demonstrated success in achieving sales targets </li><li>Demonstrated success in lead generation and business development</li><li>Strong knowledge of sales cycles, from lead generation to closure</li><li>Solid interpersonal skills; written, verbal and listening</li><li>Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust</li><li>Ability to motivate others and drive for results</li><li>Must pass any drug screens, background checks and pre-employment tests as applicable</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp; Apply Now <h4>Other details</h4><ul><li> Job Family Sales</li><li> Pay Type Salary</li></ul>

Strategic Account Manager - Direct Sales -South Central

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position will be responsible for development of our strategic accounts network; the growth of JCB’s market share through the generation of new accounts and maintenance of existing accounts. The territory for this position is in the Northeast – PA, VA, NY, VT, MA, and New England.&nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Identify, build and develop strategic and profitable major account networks</li><li>Establish relationships with potential client decision makers of national contractors</li><li>Sell all of JCB product lines </li><li>Forecast, track and report major account activities to management </li><li>Identify areas of opportunity and develop strategies to improve revenue and overall profitability </li><li>Achievement of quarterly and annual sales targets</li><li>Maintain a high level of customer satisfaction</li><li>Understand the key performance indicators that leverage our major accounts’ business</li><li>Review major account target market opportunities and provide feeds into our major account pipeline</li><li>Maintain an up-to-date understanding of JCB products to facilitate sales efforts that affect target markets</li></ul>Minimum Qualifications <ul><li>8 + years major account and/or outside sales experience in related industry or similar</li><li>3 + years Major Account management experience</li><li>Established relationships in direct sales to national contractors</li><li>BA in Business or similar </li><li>Demonstrated success in achieving sales targets </li><li>Demonstrated success in lead generation and business development</li><li>Strong knowledge of sales cycles, from lead generation to closure</li><li>Solid interpersonal skills; written, verbal and listening</li><li>Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust</li><li>Ability to motivate others and drive for results</li><li>Must pass any drug screens, background checks and pre-employment tests as applicable</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp; Apply Now <h4>Other details</h4><ul><li> Job Family Sales</li><li> Pay Type Salary</li></ul>

Strategic Account Manager - Direct Sales - Northeast

Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. Please visit our website for more information - <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description The position's primary purpose is to drive organic growth. Grow branch revenues by adding new, profitable customers while growing and retaining existing customers. Primary Duties/Responsibilities: <ul><li>Manage, develop and support a team that is comprised of: nine (9) Account Managers, (2)Inside Sales Representative, one (1) Sales Operations Analyst. </li><li>Develop, execute, and deliver results on the branch organic growth strategy.</li><li>Determine priority customer targets for the branch and drive territory growth.</li><li>Performance management and coaching team members to deliver desired results.</li><li>Review and approve proposals to ensure profitability and strategy to win.</li><li>Analyze market trends and competitor's offers to determine value wedge and pricing strategies.</li><li>Report and present business results to branch management and senior leadership team.</li><li>Work with Sales Operations Analyst to drive usage of CRM and ensure data quality.</li></ul> Qualifications Education/Experience/Background: <ul><li>7+ years track record of sales success and demonstrated expertise</li><li>Technical knowledge/experience in hazardous waste industry</li><li>Management experience of a high performing team</li><li>Experience of delivering consultative, technical sales</li></ul> Knowledge /Skills /Abilities: <ul><li> Focused on results and aggressive in achieving them</li><li>High detail orientation</li><li> Performance management</li><li>Focus on team relationships and retention while driving for results</li><li>Presentation skills</li></ul> Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Sales Manager, Environmental Services

Company Description Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description As an Account Manager, you'll be crucial in driving innovation and sustainability. Working closely with our customers in the Wilmington area, you'll create advanced equipment and chemical treatment solutions across various industries. Beyond managing the sales lifecycle, you'll serve as a technical advisor, understanding customer needs and delivering creative solutions to improve energy and water efficiency, enhance profitability, and protect our natural resources. Joining our Account Management Team comes with excellent benefits and perks, including: <ul><li>Career Growth &amp; Global Impact: Propel your career forward while making a positive global impact. Benefit from top-tier training and the freedom to work remotely, alongside meaningful travel opportunities to learn from industry experts.</li><li>Supportive Culture &amp; Rewards: Thrive in a culture that prioritizes safety and support, coupled with competitive compensation and immediate access to comprehensive benefits. Enjoy flexible work arrangements, incentive programs, and a robust retirement plan, fostering well-being and recognition.</li><li>Autonomy &amp; Enhanced Benefits: Experience the autonomy of remote work, flexible scheduling, and extensive travel opportunities across North America. Benefit from a company vehicle for both professional and personal use, showcasing our commitment to employee perks.</li></ul> Key Responsibilities: <ul><li>Navigating Treatment Complexities: Harness your knowledge and skills to navigate the complexities of water treatment, ensuring customer safety and adherence to environmental regulations through the application of cutting-edge technologies.</li><li>Field-based Adventure: Step outside the office into the field, working on commercial sites with field test equipment and water treatment tools. Embrace proactive problem-solving and innovation.</li><li>Team Collaboration for Growth: Join a collaborative team, sharing best practices and creating customized solutions in daily meetings. Partner with colleagues of diverse backgrounds to enhance account growth with exceptional solutions.</li></ul> Qualifications <ul><li>Bachelor's Degree in STEM Engineering (Chemical, Industrial, Mechanical), Biology, Environmental Science, Technology, or Chemistry.</li><li>Experience in water treatment is an asset.</li><li>Experience in direct sales, customer service, account management, or industry</li><li>operations is a plus.</li><li>Ability and willingness to work in a range of environments, including heavy industrial facilities, light manufacturing facilities, and commercial &amp; institutional properties.</li><li>A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify).</li></ul> Additional Information As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Account Manager - Industrial Water Treatment/Chemical Sales

Job Title Amb/Retail Pharmacist Clinical Staf/UKHC Requisition Number RE50106 Working Title Amb/Retail Pharmacist Clinical Staff/UKHC Department Name H5000: CHANDLER - RETAIL PHARMACY Work Location Lexington, KY Grade Level 14 Salary Range $81,328-156,062/year Type of Position Staff Position Time Status Full-Time Required Education BS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience No experience required. Required License/Registration/Certification Licensed Pharmacist Physical Requirements This position requires intermittently sitting at a computer workstation and performing tasks with repetitive motions (such as typing); occasionally standing or walking with objects weighing up to 25 pounds; and lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves risk of injuries from use of equipment on the job; working in confined spaces; and exposure to blood-borne or airborne pathogens, hazardous chemicals and fumes including waste, and cuts/punctures. Shift Day shift,7:30am – 5:00pm with some holiday requirements. Hours and days of the week are subject to change based on the needs and growth of the department. Holiday is not currently a requirement, but always subject to change. Requires some on-call. Job Summary In this position, the candidate will provide pharmaceutical care to patients requiring infused medications through the UK Specialty Pharmacy. Responsibilities include: Serve as the primary liaison between UK Specialty Pharmacy and UK’s infusion centers. Insure safe, effective, and cost-efficient medication therapy is implemented for all patients in their care and monitor care appropriately. Facilitates the formulary review process for infused medications. Participates in appropriate hospital and/or departmental committees relevant to practice area. Responsible for supervising PharmD students, technicians, undergraduate and graduate student teaching, and providing educational programs for hospital staff. Establish safe practices for infusion therapy handling, as well as collaborating and communicating with multidisciplinary team members involved in providing services to patients. Skills / Knowledge / Abilities Strong clinical skills; knowledge of inpatient drug distribution and dispensing; ability to prioritize; excellent communication skills; a “team” mentality; desire to teach; and motivation are required to excel in this position. Does this position have supervisory responsibilities? No Preferred Education/Experience PharmD and completion of an ASHP-accredited PGY1 residency program (or equivalent experience) preferred. Deadline to Apply 05/06/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Amb/Retail Pharmacist Clinical Staf/UKHC

<h3>Job Description:</h3><h3>Investment Consultant</h3>You joined the financial services industry to make a difference in the lives of your clients. At Fidelity, we have a relentless commitment to our clients. Come join a firm that is a stable industry leader where we focus on the importance of communicating to connect and not just communicating to transact. We empower professional flexibility, growth, and support thus enabling long-term success for you and our clients.<h3>The Purpose of Your Role</h3>Working in our Investor Center, you will develop customized financial plans through a wide range of products and services using your sound judgment, keen knowledge of products, and Fidelity‘s planning tools. Instead of spending your time sourcing new customers, you will engage with existing clients and warm leads, which will allow your focus to remain where it matters most: providing investment solutions and growing relationships with a dedicated local advisor.<h3>The Expertise We’re Looking For</h3><ul><li>Effectively utilizing Fidelity’s guidance tools, you engage in financial planning discussions by presenting solutions and service offerings that best meet client needs</li><li>Leveraging technology, you can prepare for and conduct efficient one-on-one appointments to make the best use of the client’s time, as well as plan for post-appointment follow-up</li><li>Growing relationships through proactive outreach, you seek to understand clients’ goals and objectives and refer them to a wealth management partner based on needs and financial complexity</li><li>Series 7 &amp; 63 licensed; Series 65 or 66 and appropriate state registrations preferred, OR ability to acquire quickly upon hire</li><li>Degree and/or other professional certifications such as a CFP are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one!</li></ul><h3>The Skills You Bring</h3><ul><li>You have a comprehensive understanding of various investment solutions, and can educate customers on the values and differences of each</li><li>Your interpersonal skills and ability to grow relationships are exemplary; you take initiative and exceed expectations</li><li>You have outstanding communication and consultative skills, and you thrive in a fast-paced work environment</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!<h3>The Value You Deliver</h3>In this role you will work directly with clients to help them make investment decisions that are in their best interest. By effectively navigating Fidelity’s planning and guidance tools, presenting and implementing solutions that best meet the client’s needs, you will have a lasting impact on the client’s financial future. Please note this role requires in-person attendance in the assigned Branch location.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA, Series 66 - FINRA<h3>Category:</h3>SalesFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Investment Consultant - Millburn, NJ

<h3>Job Description:</h3><h3>Investment Consultant</h3>You joined the financial services industry to make a difference in the lives of your clients. At Fidelity, we have a relentless commitment to our clients. Come join a firm that is a stable industry leader where we focus on the importance of communicating to connect and not just communicating to transact. We empower professional flexibility, growth, and support thus enabling long-term success for you and our clients.<h3>The Purpose of Your Role</h3>Working in our Investor Center, you will develop customized financial plans through a wide range of products and services using your sound judgment, keen knowledge of products, and Fidelity‘s planning tools. Instead of spending your time sourcing new customers, you will engage with existing clients and warm leads, which will allow your focus to remain where it matters most: providing investment solutions and growing relationships with a dedicated local advisor.<h3>The Expertise We’re Looking For</h3><ul><li>Effectively utilizing Fidelity’s guidance tools, you engage in financial planning discussions by presenting solutions and service offerings that best meet client needs</li><li>Leveraging technology, you can prepare for and conduct efficient one-on-one appointments to make the best use of the client’s time, as well as plan for post-appointment follow-up</li><li>Growing relationships through proactive outreach, you seek to understand clients’ goals and objectives and refer them to a wealth management partner based on needs and financial complexity</li><li>Series 7 &amp; 63 licensed; Series 65 or 66 and appropriate state registrations preferred, OR ability to acquire quickly upon hire</li><li>Degree and/or other professional certifications such as a CFP are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one!</li></ul><h3>The Skills You Bring</h3><ul><li>You have a comprehensive understanding of various investment solutions, and can educate customers on the values and differences of each</li><li>Your interpersonal skills and ability to grow relationships are exemplary; you take initiative and exceed expectations</li><li>You have outstanding communication and consultative skills, and you thrive in a fast-paced work environment</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!<h3>The Value You Deliver</h3>In this role you will work directly with clients to help them make investment decisions that are in their best interest. By effectively navigating Fidelity’s planning and guidance tools, presenting and implementing solutions that best meet the client’s needs, you will have a lasting impact on the client’s financial future. Please note this role requires in-person attendance in the assigned Branch location.<h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>SalesFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Investment Consultant - Fairlawn, OH

<h3>Job Description:</h3>Stock Plan Services is looking for interested applicants who are fluent in English and proficient in Mandarin to join our team in Kronberg, Germany. Naturally, you would already be in possession of a valid working permit for Germany to be considered.Are you an excellent communicator with an outgoing personality who enjoys helping others? Do you want to be part of a dynamic, growing team of international, multi-lingual stock plan experts and be a contributor to our global expansion? Then join the industry leader in stock plan service administration and play a vital role in delivering outstanding participants' experience!Be part of a global company that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a world-class platform. We empower professional growth, flexibility and support a culture of diversity and inclusion along with work life balance.Stock Plan Services (SPS) is a part of Fidelity Management &amp; Research (FMR) Workplace Investing business, providing equity compensation administration services to over 800 multinational corporations. Within those corporations, equity compensation plans are managed and serviced for over 2.8 million employee participants. More than 750,000 of these employees are based outside of the US, receiving administrative support and retail brokerage services from our SPS Center in Kronberg, Germany.What We Offer<ul><li>Competitive salary plus performance-based bonus</li><li>Dynamic Working - a hybrid work model offering with a requirement to work onsite at a Fidelity work location for at least one week per month. These requirements are subject to change.</li><li>A fully equipped welcome package with everything you need to work from home</li><li>An amazing office set amongst the tranquil Taunus Forest</li><li>On-site, subsidized staff restaurant</li><li>Free onsite parking</li><li>Use of private company sports gym</li><li>Free private bus shuttle between the office and Kronberg train station</li><li>Fidelity Employee Pension Plan</li><li>Capital Accumulation Benefits (VWL)</li></ul>Your Role <ul><li>Provide multilingual telephone support to international SPS participants with a variety of plan administration requests and queries</li><li>Provide plan education such as Equity Award, Stock Options, Restricted Stock Units/Awards and Employee Stock Purchase Plan (ESPP) to participants</li><li>Support with website navigation</li><li>Participant account maintenance (address changes, PIN resets, etc.)</li><li>Actively improve processes for you and your team</li></ul>The Skills You Bring <ul><li>Multilingual skills with proficiency in Mandarin as well as being fluent in English (level C1/2, TOEFL 95+ or equivalent)</li><li>Proven customer service, client support and problem resolution skills (preferably in a Call Center metric-oriented environment)</li><li>Financial qualifications or background preferred</li><li>You have robust communication skills</li><li>Comprehensive understanding/interest in the financial services market, economy, and industry trends</li><li>You are an engaging teammate with superior interpersonal skills and a strong ability to empathize with others</li><li>You thrive in a fast paced, ambitious, and evolving team-oriented environment</li><li>You enjoy solving problems and have a keen eye for details</li></ul>Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.Join UsFidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">fidelitycareers.com</a>.<h3>Certifications:</h3><h3>Category:</h3>Client Service

Customer Service Representative - English + Mandarin (m/w/d)

<h3>Job Description:</h3>Donor Services SpecialistGot personality? Like to talk? Have a desire to problem solve, help others? Then keep reading. Fidelity Charitable is looking for top notch customer service professionals to work on the Donor Services team. As a Donor Services Specialist, you will be the primary point of contact for any service-related activities for Giving Account Holders, Financial Advisors and Non Profit Organizations affiliated with Fidelity Charitable. We are looking for ‘customer obsessed’ individuals that want to make a difference in helping our donors achieve their philanthropic goals. Still interested? Read on.<h3>The Expertise We’re Looking For </h3><ul><li>Bachelor’s degree preferred</li><li>Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Purpose of Your Role</h3>Your role is to ensure each interaction creates a superior customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with clients using conversational techniques to understand the scope of their request, gather relevant information and identify a solution, if necessary. It’s more than just taking a call and processing a transaction - our donors are generously giving to non- profit organizations in an effort to meet their philanthropic goals. You get to be a part of that!<h3>The Skills You Bring</h3><ul><li>Your proficient verbal and written communication skills required</li><li>Your very best problem- solving skills with excellent follow through</li><li>Your strong organizational skills, planning and time management</li><li>You are able to proficiently multi-task in a Windows based environment</li><li>You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate.</li><li>Your flexibility for overtime as requested (especially December – Giving Season) Various shifts are available. Shift is 9:30 AM - 6:00 PM MST, Monday – Friday. Business hours are 8:30 AM - 8:30pm EST, Monday-Friday.</li></ul><h3>The Value You Deliver</h3><ul><li>Executing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits</li><li>Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information.</li><li>Interact with other internal Charitable business units as needed</li><li>Employing good sound judgment in decision making or problem resolution</li><li>Deliver a great customer experience with each interaction</li></ul><h3>How Your Work Impacts the Organization</h3>The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity.<h3>Company Overview </h3>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.comFidelity Investments is an equal opportunity employer.<h3>Certifications:</h3><h3>Category:</h3>Client ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Client Experience Specialist

<h3>Job Description:</h3>As a Vice President, Managing Director in Select Market you will be responsible for building, maintaining, and growing strong and committed relationships with key employee benefit decision makers, influencers, and C- suite executives at a set of Fidelity’s institutional clients. This role leads and collaborates with an internal team of service-based associates and business partners across the Fidelity organization to solve client problems and offer consultative solutions for client needs. Together with your internal teams, and partnering with the Plan Sponsor contacts, you’ll help our clients lead successful Benefits and Total Wellness programs to improve their employees’ overall wellbeing. Focusing on understanding and responding to clients. Assume a consultative role to acquire a clear understanding of the business needs and relevant issues. Ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions. The Expertise and Skills You Have<ul><li>Require associate in this role to hold Series 7 &amp; 63 licenses.</li><li>Prefer associates to have 8+ years of Relationship Management or Client Service experience; preferably within Retirement/401K industry</li><li>Experience with Health and Welfare, Defined Benefits and Stock Plan Services administration is also effective, but not required.</li><li>Building positive client relationships based on shared dedication to mutual goals. Setting the strategic direction for the relationship and demonstrates ultimate ownership and accountability. Acting as the client’s trusted advisor.</li><li>Identifying and maintaining consistent formal/informal contact with key client decision makers. Engaging key client decision makers and advisors/consultants frequently to develop a deeper understanding of client needs and opportunities.</li><li>Staying advised of changes in the client's business, their competition, industry, and marketplace, through proactive solicitation and/or research, to advise and drive client happiness.</li><li>Designing and conducting strategic planning and service review meetings, either virtually or in person, to better understand client's goals and objectives. Appropriately positioning products and solutions that will help the client achieve their overall benefits goals.</li><li>Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consulting with clients on qualified and potentially non-qualified plan design alternatives.</li><li>Working with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer concerns, fund changes revenue requirements, pricing negotiations, Fidelity thought leadership, plan analytics, etc.</li><li>In partnership with Consultant Relations, building productive long-term relationships with consultants and/or advisors.</li><li>Developing and maintaining collaborative relationships across a broad spectrum of Fidelity business partners to drive operational accuracy, efficiency and problem resolution. Leading internal team in problem resolution.</li><li>Develops a comprehensive, customer-centric relationship management strategy and business plan for each client in your book of business.</li><li>Leads a diverse multi-product Fidelity offering including: Defined Contribution, Health Savings Accounts, Health and Welfare, Defined Benefits, Stock Plan Services, Student Debt and Workplace Giving.</li><li>Differentiates Fidelity's benefits approach against competitive benefit solutions.</li><li>Proactively leads pricing and fees discussions using more sophisticated pricing levers.</li><li>Responsible for collaborating with extended service teams to provide information on fiduciary duties, participant communication and education strategies as required to support book of business.</li><li>Advocates for the client within the boundaries of sound financial judgment and long-term Fidelity interests.</li><li>Makes decisions based on long-term view of trends, issues and business implications and cross-Fidelity impacts.</li><li>Provides analysis and advice to resolve the needs of internal/external customers.</li><li>Handles difficult client interactions and solves sophisticated book of business/client challenges. Solves issues and leads customer concerns appropriately.</li><li>Excellent presentation, influence, and negotiation skills, as well as strong organizational, time management and executive presence capabilities will be needed to excel in this position. </li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Relationship ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

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