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Truckee, CA – Seeking Urgent Care Registered NurseBe The Nurse You Are Meant To BeAs a Registered Nurse, you play a vital role in our mission to improve lives. Assess, plan, implement, evaluate, and interact with patients to provide and coordinate healthcare services and elevate patient experience. At Vituity we know the impact you can have.Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.The Opportunity<ul><li>Understanding of the concept of patient-centered care and knowledge of team-based care and evidence-based clinical practice guidelines.</li><li>Independently assess, evaluate, and interpret clinical information and care planning.</li><li>Collaborate with doctors and staff to provide exceptional care; assist during exams, diagnostic testing, and treatments.</li><li>Perform appropriate treatments as ordered by physician in an accurate and timely manner.</li><li>Prepare, administer, and record prescribed medications. Report adverse reactions to medications/treatments in accordance with the policy.</li><li>Document and record all care information concisely, accurately, and completely in a timely manner.</li><li>Maintain accurate and continued nursing documentation including patient histories, conditions, treatments, responses, pain management, and assessment of changes.</li><li>Deliver care with appropriate age and cultural competence to specific patient populations according to individualized needs.</li><li>Serve as the first line of response for patient questions – respond directly to general medical questions and provide screening for questions requiring provider input to ensure that adequate information is gathered to allow providers to respond appropriately.</li><li>Call patients with lab and test results; follow up with patients with abnormal test results.</li><li>Provide Case Management for patients that require referrals or follow up.</li><li>Provide individualized patient/family education customized to the patient and family members.</li><li>Perform drug tests on patients per protocol.</li><li>Has a firm understanding of Occupational Medicine/Workers’ Compensation needs and understand paperwork flow.</li><li>Maintain a clean, sanitary, and organized work environment.</li><li>Maintain established departmental policies and procedures, objectives, performance improvement program, safety, environmental, and infection control standards.</li><li>Work at maximum efficiency without compromising quality of care.</li><li>Abide by all state rules and regulations.</li><li>Conduct self in a composed and professional manner.</li><li>Attend all required training and continuing education events.</li><li>Maintain nursing supply inventory by checking stock to determine inventory levels; anticipate needed supplies; communicate with manager to place supply order.</li><li>Ensure operation of equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs.</li><li>Complete required facility and OSHA safety rules and procedures while on assignment.</li><li>Uphold HIPAA regulations.</li><li>Punctual and dependent for assigned shifts.</li></ul>Required Experience and Competencies<ul><li>Bachelor of Science degree in Nursing (BSN) required.</li><li>Current active Registered Nurse (RN) license in good standing in the state of practice required.</li><li>Current Advanced Cardiac Life Support (ACLS) Certification through the American Heart Association required.</li><li>Current CPR Certification required.</li><li>2-4 years of nursing experience in a fast-paced emergency department or urgent care preferred.</li><li>Experience with electronic health record system; EPIC is preferred.</li><li>Documentation of Procedural Sedation competency.</li><li>Knowledge of nursing services.</li><li>Responsible and compassionate.</li><li>A team player with excellent verbal and written communication skills.</li><li>A flexible approach necessary to prioritize multiple demands to meet deadlines.</li><li>Excellent team building, customer service, and personal development skills.</li><li>Strong organization and interpersonal skills.</li><li>Ability to determine appropriate course of action in more complex situations.</li><li>Ability to work independently, be attentive to detail, and maintain a positive attitude.</li><li>Ability to manage multiple and simultaneous responsibilities and to prioritize.</li><li>Ability to maintain confidentiality of all medical, financial, and legal information.</li><li>Ability to complete work assignments accurately and in a timely manner.</li><li>Ability to handle difficult situations involving patients, physicians, or others in a professional manner.</li><li>Able to stay organized and flexible in a work environment with multiple assignments and changing priorities.</li></ul>The PracticeNorthstar Medical Clinic – Truckee, California<ul><li>Northstar Medical Clinic is a seasonal urgent care center serving the Vail Northstar ski resorts in Truckee, CA, and is affiliated with the nearby Tahoe Forest Hospital.</li><li>A full-service acute, trauma medical clinic specializing in treating an array of medical conditions, including a wide range of sports injuries.</li><li>New state-of-the-art digital X-ray system.</li></ul>The Community<ul><li>Truckee, California, nestled in the Sierra Nevada mountains, is a vibrant and picturesque town known for its outdoor recreation, historic charm, and close-knit community.</li><li>Downtown Truckee features beautifully preserved 19th-century architecture, boutique shops, and a lively dining scene.</li><li>The area offers year-round outdoor activities, from skiing and snowboarding at nearby resorts like Northstar and Palisades Tahoe in winter, to hiking, biking, and paddleboarding on Donner Lake during the warmer months.</li><li>Truckee’s seasonal weather includes snowy winters and mild, sunny summers, making it a haven for adventure enthusiasts.</li><li>Its location near Lake Tahoe provides additional opportunities for water sports and alpine beauty.</li><li>Truckee’s mix of small-town charm, outdoor lifestyle, and convenient access to natural wonders make it an exceptional place to live and thrive, offering a balanced blend of relaxation and adventure.</li></ul>Benefits &amp; Beyond*Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.<ul><li>Superior health plan options</li><li>Dental, Vision, HSA/FSA, Life and AD&amp;D coverage, and more</li><li>Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%</li><li>Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical</li><li>Student Loan Refinancing Discounts</li><li>Professional and Career Development Program</li><li>EAP, travel assistance, and identify theft included</li><li>Wellness program</li><li>Commuter Benefits Program</li><li>Purpose-driven culture focused on improving the lives of our patients, communities, and employees</li></ul>Salary rate for this role is $43.81 - $54.76 per hour. Please speak with a recruiter for more information.We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.Applicants only. No agencies please.

Vituity

Registered Nurse - Urgent Care - Northstar Medical Clinic

Salary Range:&nbsp;&nbsp;$55,245.00&nbsp;(Min.) -&nbsp;$69,045.00&nbsp;(Mid.) -&nbsp;$82,867.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Community Resource Center (CRC) Specialist III builds and maintains meaningful relationships with members of the community, L.A. Care departments, partner health plans, community based agencies, government agencies, and CRC vendors and instructors. The role leads community and provider outreach and engagement initiatives to increase member traffic at a CRC and bridges members of the community to physical and health education programs, classes and resources. Acts as a liaison to the L.A. Care on CRC marketing and promotional initiatives to meet operational needs. Implements processes including coordination of member service support across L.A. Care departments and promote positive health care outcomes. Provides extensive consultation on health care access issues, and identification of resource needs based on social drivers identified through a health assessment process. This position also conducts ongoing member assistance and follow-up in select cases. Collaborates with cross-functional L.A. Care health plan departments The CRCs serve anyone in the community in which they are located; and therefore, this role will provide expertise on referral processes to connect non-member cases to the appropriate external resources.Participates in the planning, and development, implementation, and analysis of CRC services, programming, and vendor management. This role may serve as a lead on special projects through the development and implementation of a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives. &nbsp;Acts as a &nbsp;Subject Matter Expert, serves as a resource and mentor for other staff. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<h4>Duties</h4>Outreach and Engagement: (25%) &nbsp; Builds, maintains, and nurtures meaningful relationships with key internal and external stakeholders; and, is an ambassador to grow CRC partnership brand recognition. &nbsp;Identifies key community stakeholders, assesses community needs, and gathers and analyzes data to inform management with an integrated approach to outreach activities and targeted member engagement. &nbsp;Plan, develop, analyze and implement member and community engagement activities to increase member traffic at the CRCs. Makes recommendations for bridging members of the community to physical and health education programs and classes which will enhance health outcomes and member experience. &nbsp;Responsible for communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC; and, engages and educates members of the community on L.A. Care and CRC programs. Responsible for CRC outreach and engagement opportunities relevant to the mission of L.A. Care and the CRCs; recommends to senior management in the development and implementation of &nbsp;work plans. &nbsp;Identifies and recommends what outreach activities to prioritize &nbsp;and implement tactics to attract new L.A. Care and partner health plan members to participate into the CRC services and programs. Responsible for collecting, transporting, and distributing CRC promotional items to community partners with the goal of generating brand awareness across various L.A. Care membership communities and geographical areas in Los Angeles County.Cross-Collaboration: &nbsp;(25%) Oversees the community initiatives leveraging relationships within L.A. Care, partner health plans, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC. &nbsp;Educates other L.A. Care departments on the necessary steps to implement relevant services and activities that will resonate with and engage members of the CRC community. &nbsp; &nbsp;Implementing Strategic Initiatives: &nbsp;(20%) &nbsp; Leads &nbsp;the implementation of special projects and specific tasks that &nbsp;must be &nbsp;completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe. Proactively monitors risks and provides recommendations and implements mitigation plans to keep initiatives on-track. &nbsp;Maintains consistent documentation of project deliverables, tracks and reports project status. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<h4>Duties Continued</h4>High-Touch Customer Focus: (15%)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs. &nbsp;Provides support in the creating of child creating of activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC.Day-to-Day Representation: (15%)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Guides the coordination of member-centric customer service to respond and resolve simple inquiries and complex questions and bridges members to appropriate resources. &nbsp;Creates resource guides and reference materials to identify available CRC, L.A. Care and Plan Partner benefits, resources, and programs to meet the member/visitor needs. &nbsp;Provides guidance and support staff to identify, understand, and master meaningful program and benefit information and resources to inform and educate members, community residents, and other stakeholders. Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to those services, programs, or resources. &nbsp;Informs L.A. Care and Plan Partner members of health care tailored services including Care Management, Social Services, Health Education, and others. Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services.Performs other duties as assigned.&nbsp; (10%)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4>Required: At least 1 year of community work focused on health care, public health, or health education orAt least 1 year of operations work experience with community events, leading complex projects, and managing relationships with multiple stakeholders or experience related to health plan member services, health plan member benefits and knowledge of any of the following services: Care Management, Social Services, Health Education, or other social service or clinical teams.Product experience including knowledge of at least one of the following health care programs: Medicaid/Medi-Cal, Covered California, Medicare, or Medicare Dual Special Needs Plan.&nbsp;Minimum of 1 year experience related to marketing, brand awareness tactics, or social media&nbsp;Experience with database software, data entry, and reporting process.&nbsp;Preferred: Minimum of 3 years experience with database software, data entry, and reporting processes. Salesforce knowledge.<h4>Skills</h4>Required: Strong verbal and written communication skillsExcellent organizational skills.Must be a detail-oriented, collaborative and enthusiastic team player.&nbsp;Strong ability to garner consensus on and support for new partnerships and initiatives, particularly when projects rely on participation by multiple internal or external stakeholders.&nbsp;Ability to solve complex issues and identify creative solutions to assist members and community stakeholders.Must have the ability to troubleshoot problem areas and recommend effective alternative solutions and provide optimal customer service for internal and external customers.Demonstrates action oriented leadership to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.Ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.Must be able to work independently or as part of a diverse team while being business-minded as well as empathetic towards members.Must show initiative and act on anticipated business needs without prompting from management. Ability to adapt quickly to a fast-changing environment.Advanced proficiency in MS Office including Outlook, Word, Excel, and PowerPointStrong interpersonal skills and ability to read non-verbal cues with a high level of situational adaptability.Ability to make sound decisions with incomplete information.Preferred: Experience with the Salesforce CRM platformKnowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting.&nbsp;Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese. <h4>Licenses/Certifications Required</h4>Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4>Required:Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter. Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP).<h4>Physical Requirements</h4>Moderate<h4>Additional Information</h4>Required:&nbsp; Travel to offsite locations for work.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Medicare, Social Services, Data Entry, Relationship Manager, Medicaid, Healthcare, Service, Administrative, Customer Service

L.A. Care Health Plan

Community Resource Center Specialist III

Salary Range:&nbsp;&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Manager, Appeals &amp; Grievances (A&amp;G) &amp; General Operations (Clinical) is responsible for the daily oversight of clinical appeals and grievances functions within the Appeals &amp; Grievances Department to ensure clinical grievances, complaints, appeals and complex issues are investigated and resolved using regulatory guidance across all lines of business. Provides direct supervision to the A&amp;G clinical team and the unit that supports them in order to assure operational effectiveness which includes the implementation and adherence to L.A. Care's Policies &amp; Procedures that meet Centers for Medicare and Medicaid Services (CMS), the California Department of Health Care Services (DHCS), the California Department of Managed Health Care (DMHC), the Managed Risk Medical Insurance Board (MRMIB), National Committee for Quality Assurance (NCQA) and other rules/ regulations/ standards. The Manager is responsible for establishing and monitoring processes to oversee and coordinate the identification, documentation, reporting, investigation and resolution of all member appeals and grievances in a timely and culturally-appropriate manner. Coordinates, tracks, and resolves internal and external appeal and grievance complaints for L.A. Care Plan Partners, including identifying opportunities for improvement.This position will be a role model for integrity and will establish and maintain effective professional work relationships, working collaboratively with all levels of management and business owners to help guide the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals.Manages all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.&nbsp;<h4>Duties</h4>Manage and oversee the handling of clinical grievances and appeals, for L.A. Care and Plan Partner members. Establishes and oversees processes and all relevant member correspondence for accuracy, clarity, and cultural appropriateness and sensitivity. Review and monitor procedures for identifying quality of care issues and work collaboratively with cross-functional departments to appropriately address and resolve member grievances. Serve as the Key Contact for State Fair Hearings, internal and external audits, DMHC and DHCS inquiries. Review and monitor procedures for identifying quality of care issues and work collaboratively with cross-functional departments to appropriately address and resolve member and provider grievances.Responsible for timely daily operations in the A&amp;G Clinical Services Unit and other general operations units. &nbsp;Ensures timely appeal and grievance reporting to regulatory agencies, internal Regulatory Affairs and Compliance Department, internal Quality Oversight Committee, etc. Collaborates with cross-functional departments &nbsp;to ensure the use of appropriate appeal and grievance issue codes, timely resolution, and refers to community partners as appropriate. &nbsp;Lead, participate and provide representation of the A&amp;G Team at Internal and External meetings/ workgroups and acts as the point person for A&amp;G Programs especially the Clinical Programs.Develop and execute on strategic opportunities to improve the overall appeals &amp; grievance process. Create a best in clinical appeals process that is efficient and effective in managing member appeals.Work cross functionally and collaboratively within Appeals and Grievances with key internal partners to build a high functioning, results oriented environment and organization.&nbsp;<h4>Duties Continued</h4>Partner with internal and external stakeholders to build and maintain collaborative relationships and partnerships. Identify areas of connection to leverage and create added value for L.A. Care.Provide input into the development of automation to guide the team to process efficiencies for all lines of business while maintaining compliance and manageable workloads for staff.Responsible for maintaining and updating on an annual basis, or as necessary, appeal and grievance policies and procedures, member correspondence, etc., consistent with regulatory changes. &nbsp;Develop and maintain inventory reports for the appeals process ensuring appropriate productivity, compliance, and inventory management. &nbsp;Identify and implement continuous business process improvement recommendations to leverage organizational added value to the Appeals and Grievances Department. &nbsp;Develop and implement short and long-term strategies to improve team results, reducing administrative expenses.Manage staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others. Supervision of the Clinical Services unit and general operations within Appeals and Grievances. Maintain a team of top talent, providing a culture of teamwork and collaboration.&nbsp;Perform other duties as assigned<h4>Education Required</h4>Bachelor's Degree in Nursing<h4>Education Preferred</h4><h4>Experience</h4>Required:6 years of clinical acute care experience with at least 3 years of experience with health care grievance and/or appeals issues, preferably in a managed care or Medicaid Health Plan environment and/or public services or public benefits programs.At least 3 years of management level operations leadership experience.Experience working with firm deadlines, regulators, detail oriented with the ability to interpret and apply regulationsExperience building relationships with organizations and business partners.Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.Preferred:&nbsp; Managed care experience.<h4>Skills</h4>Required: Excellent analytical, problem solving, planning and implementation skills.Demonstrated strong writing and communication skills.Demonstrates excellent leadership, communication, and negotiation skills with the ability to interact and influence all levels of the organization including executive management and key decision -makers.Demonstrates professional judgement, and critical thinking, to promote the delivery of quality, cost-effective care.Time management and priority setting skills.Excellent understanding of NCQA, DMHC, DOI, DHCS, and CMS regulatory requirements.Knowledge of Coordination of Care, Medicare and Medi-Cal regulations, prior authorization, level of care and length of stay criteria sets.Able to work effectively with various internal departments/service areas, L.A. Care's plan partners, participating provider groups, and other external agencies.Able to operate PC-based software programs including proficiency in Word, Excel and PowerPoint presentations.Excellent verbal, written communication and presentation skills.<h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assignedSalary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Nursing, Registered Nurse, Nurse Management, Medicaid, Medicare, Healthcare

Registered Nurse (RN) Manager, Appeals and Grievances General Operations (Clinical)

Salary Range:&nbsp;&nbsp;$47,840.00&nbsp;(Min.) -&nbsp;$57,062.00&nbsp;(Mid.) -&nbsp;$68,474.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Authorization Technician II supports the Utilization Management (UM) Specialist by handling all administrative and technical functions of the authorization process including intake, logging, tracking and status follow-up.The Authorization Technician II collects information required by clinical staff to render decisions, assists the Manager and Director of the Utilization Management department in meeting regulatory time lines by maintaining an accurate database inventory of referral authorizations, retrospective reviews, concurrent reviews and grievance/appeal requests, and prepares UM Activity and Weekly Compliance Reports.In addition, the position performs data entry and processing of referrals/authorizations in the system, &nbsp;authorizes request consistent with auto authorization criteria, maintains confidentiality when communicating member information, and assists with the communication of determinations by preparing template letters for members/ providers, with other duties as assigned.<h4>Duties</h4><h4>Functional Elements: Technical Support to UM Specialist: Processing of time sensitive authorization and pre-certification requests to meet department timeframes and regulatory requirements; Computer Input: Accurately and completely processing referrals/authorizations and distribute a complete file to UM Specialist within 2 hours of receipt; identify duplicate requests using the claims and verify existing authorization. Independently identifying and appropriately returning to claims or member services any file that is a duplicate to one already processed in the system; appropriately documenting what information was used in making this determination within 4 hours of receipt. Appropriate identification and timely notification of time sensitive requests; appropriately identifying for the staff which you support, request that are priority based on date of receipt and established Turnaround Time criteria for compliance. Accurate filing/maintenance of confidential member information. Creating secure, complete, files. Interface with members, medical personnel and other internal and external agencies; ensure&nbsp; all comply with L.A. Care requirements such as submitting requested information in a timely manner and using the approved Authorization Request form with complete medical information i.e.: ICD 10 codes, CPT, HCPC codes. (35%)</h4><h4>Assist in the preparation of communication for authorization determinations, including, but not limited to preparing template letters for members and providers (authorization approval, denial, deferral, modification and pay/education). (30%)</h4><h4>Assist in the technical aspects of the retrospective review process for authorizations and Member or Provider Appeals, including, but not limited to computer data entry, logging, copying, preparing of template letters for communication of appeal determinations to members, providers and partners (appeal uphold or overturn) and filing: Set up GNA files for review, log and keep track all due dates for each file. Inform nurses of a new case received from Grievance and Appeals Specialist.; submit all Grievances and Appeals response letters to Grievances Specialist on daily basis. (20%)</h4><h4>Support UM Committee and Audit activity via Department performance reporting. Assure the accuracy of reports concerning inventory and department proficiency in maintaining regulatory standards and time frames. (5%)</h4>Perform other duties as assigned. (10%)<h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4><h4>Experience</h4>Required:At least 6 months of health care experience.Experience working in a cross functional work environment.Preferred:Experience in Medi-Cal managed care.1 year of experience in UM/Prior Authorization.<h4>Skills</h4>Required:Demonstrated proficiency in Medical Terminology required.Strong verbal and written office communication skills.Proficient with Microsoft Office Suite and Adobe PDF. and Excellent organizational, interpersonal and time management skills. Must be detail-oriented and an enthusiastic team player.Preferred:Knowledge of QNXT computer systems a plus.Knowledge of the UM patient referral process.Knowledge of member’s health plan eligibility.Knowledge of member’s benefits coverage. Knowledge of Health Plan regulations.Knowledge of HMO/UM functions.Knowledge of ICD-10/CPT coding. Proficient utilizing electronic medical records and documentation programs.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Medical Coding Certification<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Required:Weekends and holidays hours may be required, as well as OT based on a business need.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: EMR, Data Entry, Medical Coding, Claims, Healthcare, Administrative, Insurance

Authorization Technician II

Salary Range:&nbsp;&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Lead Pharmacy Technician of Pharmacy Benefit Management is responsible for oversight on researching and resolving issues with the Pharmacy Benefit Management company under the direction of the Pharmacy Operations Supervisor, Clinical Pharmacists, Directors/Managers of Pharmacy and Senior Director, Pharmacy Formulary and/or Medical Director in compliance with all federal and state regulatory/contract requirements for all product lines within required Turn-Around-Time standards. Proactively develop and maintain process linkages with internal L.A. Care departments, contracted Pharmacy Benefit Management (PBM), and contracted vendors to increase operational efficiency of pharmacy processes by participating in internal and external workgroups and attending meetings and discussions to ensure best practice. Responsible for the daily workflow and leading the work of assigned staff. &nbsp;This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff. &nbsp;Responsible for producing and analyzing pharmacy reports from the Pharmacy Benefit Management company.<h4>Duties</h4>Reviews rejected claims and perform outreach for cases where action is required. Applies advanced skills in area of specialization regarding pharmacy daily operations and workflows. &nbsp;Oversees the daily office workflow, develops and recommends enhancements to process and procedures. Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval. (25%)Collaborates with and act as liaison between Pharmacy staff and PBM representatives to resolve escalated issues. Delegates escalated cases to pharmacy technicians. (15%)Takes part in on-call and after hours schedule rotation. (15%)Ensures that the pharmacy technician resources, such as the formulary, guidelines, benefit information, and educational materials are updated and distributed. Delegates and assigns projects to Pharmacy Technicians as necessary, including outreach for Stars Adherence Programs. Leads the work of assigned staff; regularly assigns and checks the work of others, providing guidance, training and feedback on performance to department management.&nbsp; (20%)Assists in the development of member and provider communication, including writing/editing and distribution. (15%)Perform other duties as assigned. (10%)<h4>Duties Continued</h4><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4> Required:At least 3 years of experience as a Pharmacy Technician.Minimum of 6 months of lead experience (process, program or staff). At least 1 year in an outpatient/home infusion/hospital pharmacy setting.<h4>Skills</h4> Required: Proficiency with Microsoft Word, Excel and Access.Must be customer service oriented.Must possess good Communication (verbal) skills.Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.<h4>Licenses/Certifications Required</h4>Pharmacy Technician - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Pharmacy Tech, Pharmacy, Claims, Healthcare, Insurance

Lead Pharmacy Technician

Salary Range:&nbsp;&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Customer Solution Center Training Specialist II is responsible for conducting functional training Customer Solution Center (CSC) staff in Customer Service, Health Insurance Portability and Accountability Act (HIPAA) Compliance, Plan Partner agreements, Departmental Policies and Procedures (including product operations), Supervisory/Managerial on boarding, and any additional work processes as needed. In addition, is responsible for developing, up keeping, and facilitating training (new and remedial) on Specialty Lines of Business (e.g., Cal MediConnect, L.A. Care Covered) and technology/system enhancements and updates (QNXT, CRM tools, Share Point, etc.).This position is also responsible for coordinating and assisting with facilitating monthly remedial training to CSC staff on identified areas of improvement, such as Appeals and Grievance processes, Claims, etc. Through various delivery methods that meet business needs (web, LMS, PowerPoint, etc.) and coordinating with other units or departments in the development and implementation of technical procedures in triage of phone calls. This position is responsible for training Customer Service Vendors on new Customer Solution Center processes and updated Desk Level Procedures.&nbsp; The position intermittently supports other departments within the organization. This position oversees new staff during the first 8 weeks, which includes close support to help assure that they meet the performance goals and department standards and will design and implement a scorecard audit procedure to assess the Customer Service performance of Call Center Reps and other employees within the Customer Solution Center. Coordinate timely implementation of mini-surveys and conduct performance studies within the verticals of CSC which includes working with the Quality Review team to identify points of training needs, and reports results and findings of surveys and performance studies to the training Supervisor, to analyze and identify areas of training needs and improvement.The position will also work with Human Resources to ensure specialized training programs are tailored for the Customer Solution Center Department (Call Center Unit, Membership Information Unit and Member Relations Unit).<h4>Duties</h4>Formulates teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops. Develops and selects teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops. Designs and updates training programs in the Customer Solution Center.Creates and conducts timely implementation of mini-surveys and performance studies within the Call Center.&nbsp; Reports results, survey findings and performance studies to the Training Supervisor and provides recommendations in training needs and improvements. <h4>Conducts training for Customer Solution Center staff in customer service, product operations, and other work processes. Conducts training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality &amp; process issues, and product knowledge. Ensures Customer Solution Center staff are trained in areas of Customer Service, HIPAA Compliance, Plan Partner Agreements, Departmental Policies and Procedures, and work processes.</h4><h4>Responsible for training Customer Service Vendors on new Customer Solution Center processes and updated Technical Procedures. Responsible for tiered learning modules for advancement training within Customer Solution Center. Oversight of all new staff during the first 8 weeks and ensure that they meet the performance goals and department standards. </h4><h4>Tests trainees to measure progress and to evaluate effectiveness of training. Reports on progress of employees under guidance during training periods. Maintains trainee records. Maintains all supplemental training materials to ensure accuracy and the most current information.</h4><h4>Duties Continued</h4><h4>Works with Human Resources to ensure specialized training programs are tailored for the Customer Solution Center Department. This includes providing supervisory/managerial training to new Management staff (Those in a lead role and above). Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.&nbsp; Intermittently supports other departments within the organization.</h4><h4>Performs other duties as assigned.</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4> Required:At least 3 years of previous experience as a trainer in a call center or customer service with a broad knowledge of training program design and delivery methods.<h4>Skills</h4> Required: Strong, decision-making and interpersonal skills.Excellent verbal land written communication skills. &nbsp;Ability to write routine reports and correspondence.Excellent Microsoft Office skills (Excel, PowerPoint, Word).Strong analytical and organizational skills.&nbsp;Ability to interpret technical data, processes, operating and maintenance instructions and procedure manuals.Attention to detail.Must be a strong team player willing to work toward achieving team goals.Must be flexible to meet the changing training needs.Preferred:Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Call Center, Claims, Customer Service, Insurance

Customer Solution Center Training Specialist II

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Position Overview: Astound Broadband is currently searching for a Commercial Technician for our California market. This position is responsible for performing work involving installation, test, configuration, and maintenance of communications systems in Customer Premise Locations, Point of Presence (POP) and outside enclosure cabinet environments. Systems involve SONET and ETHERNET network elements including transmission, transport and distribution systems to provide advance services and other high capacity services for commercial business customers. Use of various fiber and copper TDM and ETHERNET test equipment such as the BUTT Set, Optical Light meters, fiber scopes, Optical Time Domain Reflectometer (OTDR), JDSU-3000 ETHERNET test set with the ability to setup and test to RFC-2544 standards. This will be more of a remote position through our home start, and the Commercial Technician I will occasionally come into the office for meetings and inventory restocking. &nbsp;Responsibilities:<ul><li>Perform installation and testing of CAT-5 and Fiber cross connects in an MTC environment as well as Customer Premise Equipment (CPE) including ETHERNET Network Interface Devices (NID), Session Initiated Protocol (SIP) and Integrated Access Devices (IAD) for IP voice, switches, routers and media converters for data services, channel banks, 66 blocks, and RJ-48x TDM access devices</li><li>Terminate and test CAT-3, CAT-5 and CAT-6 and test fiber cabling</li><li>Use of various fiber and copper TDM and ETHERNET test equipment such as the BUTT Set, Optical Light meters, fiber scopes, Optical Time Domain Reflectometer (OTDR), JDSU-3000 ETHERNET test set with the ability to setup and test to RFC-2544 standards</li><li>Installs, configures, provisions, checks, maintains, and adjusts a wide variety of -48V DC Power, SONET and ETHERNET transport and CPE equipment to provide voice, METRO ETHERNET, and Optical Internet services, advance services, as well as alternate access through transmission, transport, and distribution equipment</li><li>Verifies, validates, and authenticates the operational performance of DC Power, SONET, ETHERNET and Telephony transport and CPE equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and craft analysis management platforms</li><li>3-Responds to alarms or outage notification; analyzes and troubleshoots problems for quick resolution in conjunction with Network Operations Center and/or local SOC and on-call engineering staff; restores service</li><li>Responsible for ensuring installation, documentation, and turn-up of circuits and equipment conforms to engineering standards</li><li>Acts as a primary liaison with other departments, vendors, customers, and interconnection activities to correct error conditions</li><li>Ensures transmission and distribution equipment meets Astound Broadband Powered by Wave, franchise, and FCC standards Implements work orders and coordinates installation, test, and acceptance with field systems technicians to ensure customer acceptance of circuits and services</li><li>Applies engineering standards, for equipment installation, cable routing, termination, testing and labeling, including equipment grounding and labeling</li><li>Installs DOCSIS based solutions for Small Businesses</li><li>Other duties as assigned by management&nbsp;</li></ul>Qualifications&nbsp;<ul><li>High School Diploma or equivalent</li><li>At least 1 year of experience in SONET/ETHERNET/Telephony/Routing/Networking environment required. 3-5 years preferred</li><li>Deep and broad understanding of SONET/ETHERNET and Telephony technologies including WDM, Channel banks, 66 Blocks, DS0, DS-1, DS-3, OC-3, OC-12, and OC-48&nbsp;</li><li>Ability to Subnet, use of Command line interface and routing protocols, Switching, VLAN, basic MPLS</li><li>Demonstrated ability to analyze complex technical issues using acquired knowledge and written references as necessary&nbsp;</li><li>Ability to prioritize work in network and transport operations</li><li>Demonstrated broad knowledge of installation, operations, maintenance and repair of SONET, ETHERNET, Telephony and Voice transmission and customer premise equipment&nbsp;</li><li>In-depth knowledge of SONET, ETHERNET and Routing theory</li><li>Proven logical, organized thought process with the ability to apply these traits to novel situations&nbsp;</li><li>Ability to lift up to 50 lbs.&nbsp;&nbsp;</li><li>Ability to drive company vehicle in a safe and responsible manner&nbsp;</li><li>Ability to drive significantly for local travel&nbsp;</li><li>Ability to consistently stay organized and prioritize daily tasks and or projects assigned while being able to shift gears as needed&nbsp;</li><li>Ability to safely work on or around high voltage power (AC or DC)&nbsp;</li><li>Must possess a clean driving history and valid driver’s license</li><li>Ability to be on an on-call rotation</li></ul>EducationRequired:High School or equivalent&nbsp;We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>Competitive compensation including base salary plus uncapped commissions plan (see below for full comp details)</li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>401k with employer match and immediate vesting</li><li>Tuition reimbursement program</li><li>Employee discount program</li><li>Gas mileage reimbursement</li></ul>The base salary range in California for this position is $25.00-$41.00/hr, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.<ul><li>Commercial Technician I: $25.00 -$32.00/hr</li><li>Commercial Technician II: $26.50 - $34.00/hr</li><li>Commercial&nbsp; Technician III: $32.00 - $41.00/hr</li></ul>Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Telecom Commercial Installation Technician

Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural Beliefs<ul><li>One LSC</li><li>Student Focused</li><li>Own It</li><li>Foster Belonging</li><li>Cultivate Community</li><li>Choose Learning</li></ul>The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Campus Marketing StatementLone Star College-Magnolia CenterThe Lone Star College-Magnolia Center is a state-of-the-art, full-service satellite center that serves as a dynamic hub for higher education in Southwest Montgomery and Southeast Waller counties.Lone Star College System offers high-quality, low-cost academic transfer and career training opportunities to 90,000 students each semester. The college system has eight main colleges, eight centers, eight Workforce Centers of Excellence and Lone Star Corporate College.LSC-Magnolia Center offers students the opportunity to complete associate degrees for university transfer and pursue workforce certifications in HVAC and Emergency Medical Services (EMS).Location address is 1280 Escondido Dr, Magnolia, TX 77354. Job DescriptionPURPOSE AND SCOPE:The Specialist III, Bursar's Office supports other staff by performing task-oriented duties while providing clerical, administrative, and/or operational support under general supervision. Monitors the progress and efficiency of workflow and responds to changes in student needs as necessary. Handles monetary transactions for student accounts. Provides guidance to students and affected departments with regard to tuition, fees, payment plans and collection efforts.ESSENTIAL JOB FUNCTIONS:<ul><li>May supervise part time personnel assigned to operation and direct and coordinate work assignments relative to operation within department</li><li>Analyzes and resolves issues with students and third-party sponsors regarding billing, student records, payment of tuition and fees, tax statements and on-line payment plans</li><li>Communicates verbally, on-line, and in written form with students, staff, and outside parties regarding tuition and fees owed to maintain enrollment, overdue tuition and fees, and accounts sent to collections and communicates verbally and in written form with corporate sponsors regarding tuition and fees billed</li><li>Manages cash received by balancing cash drawers, petty cash box, and registration change drawer and by preparing bank deposits for pickup by armored courier; Applies waivers, exemptions, and third-party payments to student accounts</li><li>Ensures compliance with established customer service plans, financial reporting requirements, and LSC policies and procedures for dealing with students, staff, and administration through written and electronic communications and the accurate assessment and analysis of objectives</li><li>Accounts for cash, checks, and credit card payments for LSC credit/non-credit courses, LSC-Testing Center, LSC-Wellness Center, Harris County Public Library, Performing Arts Center, student organizations, and miscellaneous campus activities</li><li>May report, review, research and reconcile functions for daily student receivable deposits, operating funds, cash boxes, petty cash, and student account status</li><li>Prepares month-end journal entries to clear suspense accounts and replenish petty cash; Places orders for petty cash and registration cash from bank for operations'</li><li>Submits void and re-issue forms for checks that need to be voided/stopped/re-issued to System Office</li><li>Responsible for other reasonable, related duties as assigned</li></ul>KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>Requires detailed analytical skills and a high level of accounting skills and knowledge</li><li>Proficiency in use of personal computer workstation with standard software applications</li><li>Excellent interpersonal and organizational skills to interact with subordinates and direct/coach work efforts</li><li>Excellent interpersonal relationship and communication skills</li><li>Ability to organize functions to ensure compliance with deadlines and regulatory requirements</li><li>Ability to transfer knowledge to subordinates and higher authorities; Ability to determine the approach for doing the work</li><li>Ability to work in an environment that may have unpredicted requirements or demands</li><li>Ability to follow specific procedures that may result in interaction with co-workers, citizens, or other individuals</li><li>Ability to work in a responsive environment where co-workers or citizens bring problems to incumbent for resolution; Ability to determine the problem and create an individual solution</li><li>Ability to prepare and or process purchase orders</li><li>Ability to make recommendations that affect the budget</li></ul>PHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS:<ul><li>Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment</li><li>Interface with internal and external contacts as needed to carry out the functions of the position</li><li>Work is performed in a climate-controlled office with minimal exposure to safety hazards</li></ul>REQUIRED QUALIFICATIONS:<ul><li>High school diploma or GED and at least 3 years of experience, or an equivalent combination of education and experience</li></ul>PREFERRED QUALIFICATIONS:<ul><li>Associate degree or higher</li></ul>SalaryHiring salary range is $33,540 - $38,571Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:<ul><li>Length of time (specific months and years) of employment</li><li>If the position was full time or part time</li><li>If the position was paid or unpaid</li><li>Level of degree completed including date earned.</li><li>Unofficial transcript for highest earned degree</li></ul>Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.Benefits Marketing StatementBy joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.Special InstructionsGo to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to ApplyALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Specialist III, Business Office

Join the Clean Energy RevolutionBecome&nbsp;a&nbsp;Labor Relations, Advisorat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for ensuring the consistent application of labor policies, procedures, and contractual agreements. The Labor Relations Advisor handles work environment investigations specific to represented employees from the initial investigation through the grievance process including any alternative dispute resolutions used to remedy the matters. In collaboration with Legal counsel, the Labor Relations Advisor works to resolve matters prior to arbitration or provides strategic support to Legal in arbitration.&nbsp;Additionally you’ll provide coaching and guidance to leaders throughout the organization and work with Union representatives in a collaborative interest-based model with the goal of resolving issues at the lowest possible level. The Labor Relations Advisor analyzes complex cases and situations in order to resolve and provide the appropriate recommendation(s) to address the issue(s). In addition, this position is responsible for work environment reviews, conflict resolution, and training on the corrective action process as applicable. There is also an extensive amount of Labor Relations related research using internal and external resources.&nbsp;As a&nbsp;Labor Relations, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Provides assistance with developing and implementing labor relations strategies which deliver and support business goals and objectives</li><li>Mediates conflicts between management and employees to maintain a harmonious workplace</li><li>Handles complex or escalated investigations related to interpersonal conduct and policy violations</li><li>Analyzes collective bargaining agreements and make recommendations for change</li><li>Ensures that the employee relations practices are consistent, fair, and aligned with company values and culture across all locations</li><li>Ensures proper assignment of labor relations matters and workload balancing to deliver effective support to the business</li><li>Leverages business, industry, current employee relations trends and rulings and internal metrics data to anticipate and prepare for potential employee relations problems and escalate issues to management in a timely manner</li><li>Handles complex or escalated investigations related to interpersonal conduct and policy violations</li><li>At the direction of the Law Department or Ethics, conducts thorough investigations into employee relations matters, including allegations of discrimination, harassment, and policy violation</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience of Human Resources experience in a unionized environment. </li><li>Experience analyzing and interpreting collective bargaining agreements.</li></ul>Preferred Qualifications<ul><li>Experience with National Labor Relations Act compliance.</li><li>Experience conducting effective and sound investigations, negotiations, and conflict management.&nbsp;</li><li>Ability to conduct an effective and sound analysis, keeping in mind the organizational unit work environment, law and regulations and other pertinent factors in order to make appropriate recommendations.&nbsp;</li><li>Ability to communicate and provide information for all levels of the organization from employee to the highest-level executives.</li><li>Bachelor's Degree in Human Resources, Business or Industrial Relations preferred</li><li>PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.</li></ul>Additional Information <ul><li>This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage.The work mode can be changed based on business needs.</li></ul><ul><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! </li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. </li></ul><ul><li>Position will require up to 25% traveling and being out in the field throughout the SCE service territory.&nbsp; </li></ul><ul><li>Relocation may apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Labor Relations, Advisor

Join the Clean Energy RevolutionBecome a Work Methods Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a pivotal role in shaping the operational backbone of the electric utility workforce through development and implementation of comprehensive work method strategies, documentation, and performance support tools that ensure field personnel are equipped with the skills, tools, and technologies necessary to safely and effectively construct, maintain, and operate the grid. As a Work Methods Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Establishes and documents standards for construction, maintenance, and operations by applying current industry trends, emerging technologies, and best practices in Transmission and Distribution work methods which are in compliance with safety regulations.</li><li>Develops and maintains Standard Operating Procedures and other work method materials focusing on safety protocols, work processes, new technologies, and procedures to be used for training development.</li><li>Facilitates committees on grounding, tools, covered conductor, rubber gloving, vehicles, and safety meetings to update work methods, vehicle needs, and tooling for Transmission and Distribution craft and field personnel.&nbsp;</li><li>Collaborates with engineering teams and vendors to design and develop utility vehicles that meet operational requirements and safety standards.</li><li>Engages with stakeholders and subject matter experts to identify needs, address gaps, and explore opportunities for improvement within Transmission and Distribution, focusing on safety, compliance, new technologies, equipment, and grid operations.</li><li>Provides guidance and practical hands-on demonstrations to craft and field personnel and trainers focusing on safety protocols, work processes, new technologies, and procedures pertinent to transmission, distribution, substation operations, and utility vehicle operation, maintenance and safety protocols.</li><li>Conducts safety observations to evaluate the effectiveness of work methods documentation and tools and assists with safety related incident investigations to identify root causes, required corrective actions in compliance with safety standards.</li><li>Advise front-line employees and stakeholders to resolve work method issues and ensure adherence to regulatory requirements.</li><li>Coordinates logistics and resources to support facilitation across multiple locations, programs, and systems, focusing on topics such as new tools, equipment/technology, process changes, updates to work methods impacting craft and field personnel</li><li>Collects and transforms complex technical data in order to provide clear and practical guidance to craft and field personnel.</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.&nbsp;</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience in electric utility craft work (transmission, distribution, substation construction, maintenance or operations).</li><li>Possess a valid Class C Driver's License.</li></ul>Preferred Qualifications<ul><li>Distribution Craft Work Experience&nbsp;&nbsp;</li><li>roficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, TEAMS, OneDrive)&nbsp; </li><li>Experience with Facilitation and/or Training&nbsp; </li><li>Demonstrated experience actively participating in cross-functional safety teams or initiatives&nbsp; </li><li>Familiarity with SCE Processes and Procedures&nbsp; </li></ul>Additional Information&nbsp;<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Position will require up to 60% traveling and being out in the field throughout the SCE service territory.</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp; </li><li>This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation.&nbsp; Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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