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Cooper's Hawk is now hiring a Bartender for Piccolo Buco!The&nbsp;Piccolo Buco by Cooper’s Hawk Bartender builds relationships with our Guests by setting up, maintaining and operating our bar, in accordance with our recipe standards. They have a full understanding of food, beverages and wine service. The Piccolo Buco by Cooper’s Hawk Bartender collaborates with other Team Members to provide timely, exceptional hospitality and service to our Guests. The Bartender helps grow our Wine Club community by educating our guests on the program and inviting them to join.&nbsp;&nbsp;Compensation: $9 / hour plus tipsWhat You’ll Get<ul><li>Incredible Discounts: <ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Pay Access before Pay Day&nbsp;</li><li>Flexible Schedules&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Wine and Culinary Education&nbsp;</li><li>Career Growth&nbsp;Flight Plan</li><li>Milestones Recognition Program</li></ul>What You’ll Do&nbsp;<ul><li>Greet all Guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner&nbsp;</li><li>Maintain full knowledge of Cooper’s Hawk food, drink and wine menus&nbsp;</li><li>Actively educate Guests on the Cooper’s Hawk Wine Club; invite them to participate in the Club to expand our membership base&nbsp;</li><li>Actively communicate with Servers and Service Assistants to ensure we are delivering a memorable Guest experience&nbsp;</li><li>Prepare all beverages according to Piccolo Buco by Cooper’s Hawk’s recipes, using proper measuring tools&nbsp;</li><li>Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines&nbsp;</li><li>Consistently increase knowledge of food and wine, and all other Cooper’s Hawk products and services&nbsp;&nbsp;</li><li>Maintain awareness and basic knowledge of retail area functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting&nbsp;</li><li>Maintain a safe, sanitary, organized, and stocked work area&nbsp;</li><li>Wash and sterilize glassware and prepare garnishes for drinks&nbsp;</li><li>Complete necessary side work during non-busy hours&nbsp;</li><li>Handle cash and utilize the POS system according to company standards&nbsp;</li><li>Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing&nbsp;</li><li>Remain behind the bar during the shift, unless replaced by a manager&nbsp;</li><li>Perform other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;<ul><li>Must represent Cooper’s Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>A minimum of 6 months of bartending experience required&nbsp;</li><li>Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred&nbsp;</li><li>Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.</li><li>Excellent Interpersonal skills&nbsp;</li><li>An individual who thrives in a team-based environment&nbsp;</li><li>A hospitality-focused individual with a passion for guest service, wine, beer and spirits&nbsp;</li><li>Experience using POS systems</li><li>Ability to communicate clearly with Guests, Managers and Team Members&nbsp;&nbsp;</li><li>Ability to multi-task in a fast-paced environment&nbsp;</li><li>Ability to stand and walk up to 10 hours per shift&nbsp;</li><li>Ability to lift and carry up to 40 pounds&nbsp;</li><li>Must be able to read, write and understand English&nbsp;</li><li>Ability to perform essential functions to Piccolo Buco by Cooper’s Hawk standards and with reasonable accommodation&nbsp;</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;&nbsp;</li></ul>Piccolo Buco by Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Piccolo Buco by Cooper’s Hawk.&nbsp;&nbsp;Piccolo Buco by Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Piccolo Buco by Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. &nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Bartender
  

<ul><li>KM Compensation range is $55,000-$65,000/year + 10% bonus potential.<ul><li>The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.</li></ul></li></ul>As a Kitchen Manager, you will help lead the way in our fast-paced, high-volume, scratch kitchen, driving the culinary execution of our uniquely inspired menu, that is thoughtfully paired with our Cooper’s Hawk wines. You will partner closely with the Executive Kitchen Manager to drive operational excellence and growth, while coaching and inspiring our team members to ensure high food quality and a first-class guest experience.&nbsp;&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>GMs and EKMs participate in a Team Member Development program to earn a $20,000 cash incentive</li><li>Annual&nbsp;Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;<ul><li>Oversee 1-2 departments including dish, prep and/or line&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Adhere to policies and manage assigned operating systems</li><li>Ensure collaboration between kitchen and front of house operations&nbsp;</li><li>Represent company values and create a respectful and cohesive work environment&nbsp;&nbsp;</li><li>Manage people by:&nbsp; <ul><li>Participating in hourly kitchen team member hiring&nbsp;</li><li>Training and verifying team members adhere to dish and/or prep standards&nbsp;</li><li>Being responsible for understanding and balancing labor needs</li></ul></li><li>Lead department meetings and coach team members&nbsp;</li><li>Be accountable for prep and line knowledge to maximize financial and operational results</li><li>Help execute new menu and system roll-out and kitchen initiatives</li><li>Assist in executing private events, including monthly themed Wine Club dinners</li><li>Assist in maximizing financial and operational results and helping with weekly inventory, as needed</li><li>Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook</li><li>Other duties as assigned</li></ul>&nbsp;What You’ll Need&nbsp;<ul><li>1-2 years of supervisory experience in high volume kitchen in a full-service restaurant environment. Scratch kitchen experience preferred.&nbsp;</li><li>Excellent verbal and written communication skills</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Kitchen Manager
  

<ul><li>KM Compensation range is $55,000-$65,000/year + 10% bonus potential.<ul><li>The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.</li></ul></li></ul>As a Kitchen Manager, you will help lead the way in our fast-paced, high-volume, scratch kitchen, driving the culinary execution of our uniquely inspired menu, that is thoughtfully paired with our Cooper’s Hawk wines. You will partner closely with the Executive Kitchen Manager to drive operational excellence and growth, while coaching and inspiring our team members to ensure high food quality and a first-class guest experience.&nbsp;&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>GMs and EKMs participate in a Team Member Development program to earn a $20,000 cash incentive</li><li>Annual&nbsp;Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;<ul><li>Oversee 1-2 departments including dish, prep and/or line&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Adhere to policies and manage assigned operating systems</li><li>Ensure collaboration between kitchen and front of house operations&nbsp;</li><li>Represent company values and create a respectful and cohesive work environment&nbsp;&nbsp;</li><li>Manage people by:&nbsp; <ul><li>Participating in hourly kitchen team member hiring&nbsp;</li><li>Training and verifying team members adhere to dish and/or prep standards&nbsp;</li><li>Being responsible for understanding and balancing labor needs</li></ul></li><li>Lead department meetings and coach team members&nbsp;</li><li>Be accountable for prep and line knowledge to maximize financial and operational results</li><li>Help execute new menu and system roll-out and kitchen initiatives</li><li>Assist in executing private events, including monthly themed Wine Club dinners</li><li>Assist in maximizing financial and operational results and helping with weekly inventory, as needed</li><li>Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook</li><li>Other duties as assigned</li></ul>&nbsp;What You’ll Need&nbsp;<ul><li>1-2 years of supervisory experience in high volume kitchen in a full-service restaurant environment. Scratch kitchen experience preferred.&nbsp;</li><li>Excellent verbal and written communication skills</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

The Cooper’s Hawk Bartender builds relationships with our Guests by setting up, maintaining and operating our bar, in accordance with our recipe standards. They have a full understanding of food, beverages and wine service. The Cooper’s Hawk Bartender collaborates with other Cooper’s Hawk Team Members to provide timely, exceptional hospitality and service to our Guests.What You’ll Do· Greet all Guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner· Maintain full knowledge of Cooper’s Hawk food, drink and wine menus· Actively educate Guests on the Cooper’s Hawk Wine Club; invite them to participate in the Club to expand our membership base· Actively communicate with Servers and Service Assistants to ensure we are delivering a memorable Guest experience· Prepare all beverages according to Cooper’s Hawk’s recipes, using proper measuring tools· Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines· Consistently increase knowledge of food and wine, and all other Cooper’s Hawk products and services· Maintain awareness and basic knowledge of retail area functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting· Maintain a safe, sanitary, organized, and stocked work area· Wash and sterilize glassware and prepare garnishes for drinks· Complete necessary side work during non-busy hours· Handle cash and utilize the MICROS system according to company standards· Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing· Remain behind the bar during the shift, unless replaced by a manager· Perform other duties as assignedWhat You’ll Need· Must represent Cooper’s Hawk Values· Must be at least 21 years of age· A minimum of 6 months of bartending experience required· Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred· Excellent Interpersonal skills· An individual who thrives in a team-based environment· A hospitality-focused individual with a passion for guest service, wine, beer and spirits· Experience using Micros or similar POS system· Ability to communicate clearly with Guests, Managers and Team Members· Ability to multi-task in a fast-paced environment· Ability to stand and walk up to 10 hours per shift· Ability to lift and carry up to 40 pounds· Must be able to read, write and understand English· Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation· Ability to work flexible shifts and schedules, inclusive of weekends and some holidaysCooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.  About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Bar
  

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.How will you make an impact in this role?The Senior Manager, Small Business Digital Growth and Delivery is a product development and program management role, you will be instrumental in delivering on the vision of the Small Business product suite and driving greater connectivity and growth across the digital ecosystem. You will partner across Card, Card Lending, Line of Credit, Banking, and Digital Experience teams to organize and evolve our strategies to meet the needs of our customers. This exciting role requires a motivated individual with passion, coupled with attention to detail, to define and manage the Small Business Growth and Experiences roadmap<ul><li>Partner with the Small Business Product Strategy and Card Features team to prioritize and deliver initiatives that realize acquisition and engagement opportunities across the digital ecosystem</li><li>Lead cross-functional SBS projects independently from end-to-end. Build consensus while also identifying risks and communicating with leadership to remove roadblocks.  Present recommendations to senior leadership and cross-functional partners</li><li>Manage the development and delivery of Agile stories and epics, ensuring alignment with our strategic objectives</li><li>Build, maintain, and communicate the progress and delivery of the Small Business roadmap to ensure alignment of stakeholders, appropriate trade-off discussions, and management of risks and dependencies</li><li>Partner with Engineering to create and update management reports on Engineering resourcing and progress of development and quantify post-launch impacts</li><li>Serve as the central point of contact for Small Business Investment Planning and ensure alignment on related deliverables and adherence to deadlines</li><li>Clearly articulate impact of any changes to team members and Engineering and ensure testing and acceptance processes are completed successfully</li><li>Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization</li><li>Continuously improve team processes and cross-pollinate best practices across the Enterprise</li><li>Collaborate with key stakeholders including Engineering, UX Design, Digital Strategy, and New Product Governance to develop solutions that meet business and regulatory requirements and timelines</li></ul>Minimum Qualifications:<ul><li>Experience in digital product and development with proven ability to effectively drive consensus amongst cross-functional teams, seamlessly deliver customer-focused experiences, and thrive dealing with fast paced and changing needs in a matrixed environment</li><li>Balance of technical and business knowledge with experience working with engineers and designers on complex products in an agile way</li><li>Ability to navigate matrixed organizations, influence leaders, and act as a bridge between Product Strategy, Technology, and the Investment Planning office</li><li>Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex. initiatives. Focus on key priorities, understand tradeoffs and plan with partners in an efficient manner</li><li>Excellent communication and stakeholder management skills including change management conversations. Able to build positive relationships, and influence decisions with a variety of cross-functional partners</li><li>Ability to dive deep on data to monitor results and quantify impact</li><li>Ability to conduct independent discovery and research, driving outstanding questions to resolution</li><li>Composed when faced with rapidly changing priorities and projects</li><li>Bachelor's degree</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Digital Product Management, SBS Growth & Delivery

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.How will you make an impact in this role?The Enterprise Incident Response Program (EIRP) provides the corporate governance and methodology required to respond to data security incidents involving the potential or confirmed compromise of sensitive American Express data.As an EIRP Incident Response Manager, you will be responsible for leading a large and often times complex portfolio of data security incidents involving data impacted by American Express merchants, third parties, corporate clients, bank partners, etc. This role requires collaborating with key internal and external partners, an eye for detail, a good work ethic, and the ability to think quickly and work efficiently under pressure.Responsibilities:<ul><li>Use an incident response process to confirm facts, assess the impact/risk, confirm incident containment, identify root cause, and document remediation plans.</li><li>Consult with legal, compliance, and privacy organizations to determine whether American Express has data subject (e.g. card member) and/or regulatory notification requirements.</li><li>Collaborate and communicate with key partners across all levels of the organization including senior and C-suite leadership, legal counsel, corporate affairs and communications, fraud/risk, global security, and various business functions.</li><li>Liaise with internal technologies and information security teams to acquire information and intelligence related to data security incidents.</li><li>Partner with external participants on data security incident investigations including PCI forensic investigators (PFI’s), merchants, third parties, card issuers, acquirers, processors, external legal counsel, and law enforcement.</li><li>Provide multi-regional support and proactively contribute to program improvements.</li></ul>Minimum Qualifications:<ul><li>A passion for cyber security.</li><li>3+ years of experience in an incident response/management, portfolio/project management, and/or investigations related field.</li><li>Experience translating ambiguous and complex concepts into understandable and practical information.</li><li>Highly developed communication, time management, prioritization, multitasking, and relationship management skills.</li><li>Desire to solve problems with a deep technical capability and intellectual curiosity.</li><li>Ability to work independently and collaboratively as a member of a team.</li><li>After hours support and on-call responsibilities may be required periodically.</li></ul>Preferred Qualifications:<ul><li>Knowledge of related industry frameworks, standards, and regulations preferred (e.g. NIST, PCI, GDPR).</li><li>Professional certifications preferred (e.g. CISM, CISSP)</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-CyberOps & Assurance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The objective of the GCS Control Management GTM / NPG team is to provide subject matter expertise on specific GTM / NPG to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.The objective of the GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.&nbsp;How will you make an impact in this role?GCS Control Management is looking for a Risk Control Self Assessment (RCSA) - Senior Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.Responsibilities:<ul><li>Assist in additional identification specific risks throughout business processes and systems (along with business process owners)</li><li>Support facilitation to BUs in their risk assessments performance (e.g., Risk Control Self Assessments (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RSCA reviews and update assessment criteria to align with regulatory updates)</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes)</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Maintain risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications:&nbsp;<ul><li>1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Understanding of RCSA&nbsp;</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Risk Control Self Assessment (RCSA) - Senior Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressAmerican Express’ Internal Audit Group (IAG) has reinvented our audit process and is leading the financial services industry with our Audit NextGen, Data-Driven Continuous Auditing, and Auditor of the Future initiatives. Each uniquely support our Winning Aspiration to be a world class internal audit function that:<ul><li>Provides data-driven and technology-enabled assurance</li><li>Delivers timely risk insights that are business-aware and forward-looking</li><li>Supports our colleagues with experiences that prepare them to be enterprise leaders</li></ul>Collectively, IAG’s strategic initiatives, combined with our greatest asset – our people – enable IAG to utilize advanced data analysis capabilities, provide greater and continuous assurance, and help ensure quality products and services are provided to American Express customers.IAG’s innovative Data-Driven Continuous Auditing approach has led to patent-pending technology assets over our uniquely developed audit methodology and technology enablers.We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused environment.About the Role:We are looking for a Data Analytics Manager who is eager to harness the power of data to generate meaningful insights and deliver value to the Internal Audit function. In this role, you will be responsible for designing, developing, and maintaining innovative analytics solutions that enhance audit effectiveness and provide a deeper understanding of business operations.About the Team:Our Analytics and Insights team plays a critical role in supporting Internal Audit by developing data-driven solutions that provide deeper insights into business processes. We design and deliver analytics that enable auditors to move beyond surface-level reviews and gain a clearer, fact-based understanding of what is happening within the business. By combining technical expertise with business knowledge, the team helps uncover trends, identify risks, and highlight opportunities for improvement, ultimately strengthening the audit process and driving informed decision-making.Key Responsibilities:<ul><li>Business Understanding: Develop a strong knowledge of the company’s operations, processes, and risk areas to ensure data analysis aligns with Internal Audit objectives.</li><li>Data Extraction &amp; Management: Write and optimize SQL queries to source, clean, and validate data from multiple systems to support audit testing and analysis.</li><li>Data Analysis &amp; Interpretation: Apply analytical techniques to identify trends, anomalies, and potential risk indicators in business data.</li><li>Data Visualization: Design and maintain interactive dashboards and reports to clearly present insights and findings to internal stakeholders.</li><li>Advanced Analytics: Leverage Python and other statistical/analytical tools to perform advanced analytics, including predictive modeling, automation, and anomaly detection.</li><li>Collaboration &amp; Communication: Work closely with audit teams and business partners to translate business questions into data-driven solutions and communicate findings in a clear, actionable manner.</li><li>Continuous Improvement: Identify opportunities to enhance audit processes through innovative use of data analytics and automation.</li></ul>Minimum Qualifications:<ul><li>·3+ years of professional experience in data analytics, business intelligence, or a related field, or an equivalent combination of education and experience.</li><li>SQL Expertise: Proven hands-on experience writing, optimizing, and validating SQL queries for data extraction, transformation, and analysis.</li><li>Advanced Analytics: Practical experience using Python or R to perform advanced analytics, including statistical modeling, automation, and predictive techniques.</li><li>Data Visualization: Proficiency in building and maintaining dashboards using Tableau, Power BI, or other enterprise-grade data visualization tools.</li><li>Communication Skills: Strong written and verbal communication skills, with the ability to convey complex data insights to both technical and non-technical audiences.</li><li>Project Management: Demonstrated ability to manage multiple projects simultaneously, prioritize effectively, and deliver high-quality results under tight deadlines.</li></ul>Preferred Qualifications:<ul><li>Working knowledge of statistical and data mining techniques, relational databases, and programming languages within a Big Data environment.</li><li>Bachelors or Master’s degree in Analytics, Statistics, Operations Research, Computer Science, Engineering, or a related quantitative field.</li><li>Experience applying analytics in support of audit, risk management, or financial services is a plus.</li><li>Familiarity with the Agile development life cycle and ability to work effectively within iterative, collaborative project frameworks</li></ul>Minimum Qualifications:<ul><li>3+ years of professional experience in data analytics, business intelligence, or a related field, or an equivalent combination of education and experience.</li><li>SQL Expertise: Proven hands-on experience writing, optimizing, and validating SQL queries for data extraction, transformation, and analysis.</li><li>Advanced Analytics: Practical experience using Python or R to perform advanced analytics, including statistical modeling, automation, and predictive techniques.</li><li>Data Visualization: Proficiency in building and maintaining dashboards using Tableau, Power BI, or other enterprise-grade data visualization tools.</li><li>Communication Skills: Strong written and verbal communication skills, with the ability to convey complex data insights to both technical and non-technical audiences.</li><li>Project Management: Demonstrated ability to manage multiple projects simultaneously, prioritize effectively, and deliver high-quality results under tight deadlines.</li></ul>Preferred Qualifications:<ul><li>Working knowledge of statistical and data mining techniques, relational databases, and programming languages within a Big Data environment.</li><li>Bachelors or Master’s degree in Analytics, Statistics, Operations Research, Computer Science, Engineering, or a related quantitative field.</li><li>Experience applying analytics in support of audit, risk management, or financial services is a plus.</li><li>Familiarity with the Agile development life cycle and ability to work effectively within iterative, collaborative project frameworks.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analytics & Insights Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.</li><li>Support development execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.</li><li>Support implementation of the operational risk framework to enable effective risk management and decision making in the BU</li><li>Development of compelling content and training collateral to support colleague awareness and understanding of risk and compliance frameworks and policies</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication (e.g., Communities of Practice)</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU</li><li>Develop and administer implementation of comprehensive training initiatives and clear career progression plans that align with Operational Risk Management</li><li>Establish processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials</li><li>Share insights, better practices, themes, etc. across the enterprise&nbsp;&nbsp;</li></ul>Minimum Qualifications:<ul><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU counterparts</li><li>Experience in change management, process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively &nbsp;</li><li>Content creation and PowerPoint skills</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: &nbsp;<ul><li>Translating risk strategy and appetite into execution guidelines and content</li><li>Implementing the operational risk governance frameworks &nbsp;</li><li>Creating, communicating and ensuring understanding and adherence to risk procedures and standards &nbsp;</li></ul></li></ul>ORMCMSalary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Control Management (Change Management & Communication)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Operations Lead plays a critical role in supporting the execution of cross-functional partner initiatives and operational workflows across the Partner Success organization. This role is responsible for building and executing events within the product for marketing activations, streamlining internal workflows, and supporting team efficiency to help the broader Partner Success team operate at scale and drive better outcomes for our partners.As a liaison between Partner Success, Marketing, Product, Card Benefits and Support teams, you’ll streamline internal communications and ensure teams are aligned and ready to deliver high-impact partner experiences. You’ll bring structure to complex initiatives, solve operational challenges, and build scalable processes that support the team’s continued growth.This role is well-suited for someone who is highly organized, detailed-oriented, proactive, and excited to work cross-functionally to deliver operational excellence. From building events within the product to supporting internal readiness and communications, you will play a critical role in helping the Partner Success organization scale its impact across the Global Dining organization.Responsibilities<ul><li>Campaign and Event Operations</li><li>Own end-to-end coordination and execution of event build-outs and launches tied to marketing campaigns.</li><li>Support coordination of hosted events, including internal planning and external logistics.</li><li>Curate and maintain marketing lists for restaurants based on defined partner segments and campaign criteria.</li><li>Build repeatable SOPs and checklists to support marketing operations and partner planning processes.</li></ul>Workflow &amp; Process Management<ul><li>Manage and help maintain the collective intake form process, ensuring complete and accurate submissions before routing to the appropriate internal stakeholders.</li><li>Own and optimize intake workflows to increase team efficiency and consistency.</li><li>Identify opportunities to improve internal workflows and cross-functional alignment to better support our partners.</li><li>Partner with manager to build and execute processes that allow the teams to work faster (e.g., create a first-pass Leadership Team market brief for Servicing teams to finalize).</li><li>Collaborate with managers and internal teams to ensure processes are scalable, well-documented, and aligned to organizational goals.</li></ul>Cross-functional Communication &amp; Coordination<ul><li>Act as a liaison between the Partner Success, Marketing, Product, Card, and Support teams to streamline information sharing and ensure seamless execution of activations.</li><li>Work closely with cross-functional teams (e.g., Marketing, Product, Support) to ensure timely and accurate information sharing, proactively communicate and meet deadlines, identify potential roadblocks, and recommend solutions with the support of your manager.</li><li>Support internal communications around intake tracking, campaign logistics, and event execution.</li><li>Manage internal documentation to ensure partners are fulfilling commitments per the contract.</li><li>Partner with Product Services and/or Support to flag and escalate technical or execution issues, ensuring prompt resolution.</li></ul>Qualifications<ul><li>2–4 years of experience in operations, relationship management, product support, marketing support, project coordination, or a similar organizational role.</li><li>Strong proficiency in Salesforce or other CRM tools; comfortable navigating and synthesizing CRM data.</li><li>Demonstrated ability to manage multiple projects with shifting timelines and inputs.</li><li>Exceptional attention to detail and ability to organize large amounts of information into actionable outputs.</li><li>Strong communicator and collaborator across teams with varying priorities.</li><li>A proactive, solutions-first mindset and a passion for improving processes.</li><li>Experience in events, marketing ops, or hospitality is a plus</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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