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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;This position will be a key member of the American Express Global Commercial Services (GCS) Line of Business Compliance Team (LOBCO) primarily responsible for overseeing key aspects of the GCS Commercial Business Enablement team including Data Governance and Management and other regulatory driven initiatives impacting American Express commercial product offerings.&nbsp; The successful candidate also will provide compliance support with a focus on GCS cross-product initiatives.&nbsp;&nbsp;Areas of responsibility will include assessment of compliance risk associated with business and regulatory change management initiatives including business processes, controls as well as product offerings, integrations, product uplifts/changes and features, review of customer communications and other business owned collateral as well as business processes and control implementation.Responsibilities:<ul><li>Assess and provide credible challenge related to business processes, controls, mitigations and compliance with applicable policy and regulatory requirements as related to commercial products and customers, including, UDAP, customer protection, fair lending, privacy, ADA accessibility, financial crimes and all applicable federal and state regulations.</li><li>Review and evaluate compliance risk associated with business processes and customer communications including marketing and advertising material including required disclosures.</li><li>Analyze new and/or enhanced products and services as part of the New Product Development process to assess compliance risks and ensure adherence with regulatory requirements.</li><li>Effectively manage Issue Management process and ensure appropriate decisioning of Compliance Issues, timely closure of gaps and customer remediation where required.</li><li>Participate in the Compliance Risk Assessment process to assess the strength of the control environment.</li><li>Oversee and evaluate sufficiency of regulatory business self-testing.</li><li>Liaise as required with the relevant stakeholders, including but not limited to Internal Audit, Independent Compliance Testing team, General Counsel’s Organization, Operational Risk, Financial Crimes Compliance, and Privacy Office.</li><li>Review vendor services, including any modification with respect to the services performed or change in product and/or services as needed.</li><li>Assist in preparation for regulatory inquiries and examinations.</li><li>Additional responsibilities based on team needs.</li></ul>Qualifications:<ul><li>Minimum 5- 7 years experience in Compliance or related activities, within the financial services industry.</li><li>Prior fintech, banking industry, digital banking platforms, compliance, legal or risk experience is a plus.</li><li>Strong knowledge of applicable laws and regulations pertaining to financial services lending and banking products, including consumer protection, banking, privacy, and marketing (e.g. UDAP, Reg B, Privacy, ADA accessibility, and financial crimes regulations).&nbsp;</li><li>In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.</li><li>Understanding of regulatory expectations and experience preparing for regulator meetings and examinations.</li><li>Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.</li><li>Professional maturity and confidence in expressing a point of view with management.</li><li>Ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership.</li><li>The ability to handle multiple tasks and prioritize work in a highly intensive, deadline driven environment is required.</li></ul>Education Requirement:<ul><li>Bachelor’s Degree or equivalent work experience</li><li>Advanced Degree preferred</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Manager – Compliance - GCS – Commercial Business Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The US Customer Growth Marketing Team, within US Commercials Services, strives to deliver marketing on behalf of the enterprise that makes American Express essential to our Card Members; specifically, responsible for driving revenue growth from existing customers through spend and lend treatments, while ensuring we retain our best customers.Senior Analyst- Customer Marketing- Dialogicwill help drive performance within our Customer Value Generation channel through defining marketing strategy, offer execution/maintenance, and channel performance monitoring. This role provides significant channel management responsibilities and is a unique opportunity to drive strong business results and future business strategy through thought leadership.Senior Analyst- Customer Marketing- Dialogic will be responsible for leading cross functional meetings with partners across the enterprise. An ideal candidate will be interested in a balance of customer marketing, relationship management, user experiences, capabilities, and is able to learn and adapt quickly.&nbsp;Key Responsibilities:<ul><li>Flawless execution of marketing campaigns in Value Generation Phone channels&nbsp;</li></ul><ul><li>Management and ownership of all aspects of campaign set-up and execution of marketing offers in close partnership with execution teams&nbsp;</li></ul><ul><li>Define the offer strategy in partnership with product and marketing partners</li></ul><ul><li>Analyze the performance of marketing treatments, and make insightful recommendations to fuel innovation and growth&nbsp;</li></ul><ul><li>Collaborate and maintain strong relationships with key partners</li></ul><ul><li>Create simple yet effective dialogic marketing copy and user experiences for our CMs and Customer Care Professionals&nbsp;</li></ul><ul><li>Define the strategy of card treatment opportunities (for our Lending offers, Line Increase &amp; Customer level pricing promotions) in the channel&nbsp;</li></ul><ul><li>Bring new and innovative treatments and capabilities to market&nbsp;</li></ul><ul><li>Break down complex problems into simple parts, develop creative solutions, and make recommendations to key stakeholders&nbsp;</li></ul>Minimum Qualifications:<ul><li>2+ years of relevant experience&nbsp;</li></ul><ul><li>Extreme attention to detail and accuracy with a strong sense of responsibility to themselves, colleagues, and their role&nbsp;</li></ul><ul><li>Ability to look at situations/roadblocks from different angles and articulate a clear perspective on solutions&nbsp;</li></ul><ul><li>Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience&nbsp;</li></ul><ul><li>Ability to build and influence internal relationships while being able to adapt to obstacles in a highly collaborative, fast paced environment&nbsp;</li></ul><ul><li>Experience implementing customer marketing strategies and ability to articulate and measure success&nbsp;</li></ul><ul><li>Strong skills within MS Excel and PowerPoint&nbsp;</li></ul><ul><li>Bachelor’s Degree&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Analyst- Customer Marketing- Dialogic

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of the Global Merchant &amp; Network Services group (GMNS) the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 countries worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer Solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner needs.Acquirer Solutions (AS) is investing in the capabilities that drive GMNS strategy and leapfrog the competition in becoming an acquirer of the future. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.Based in New York, this role will report to the Director, Multi-Currency (MCCY) &amp; Acquiring Payment Products. The successful candidate will focus on the MCCY product, which serves as the international eCommerce growth engine for GMNS. Primary functions will include product strategy, business development, risk mitigation, marketing support, financial analysis, and project management.The ideal candidate will have a passion to drive international business opportunities, while thinking strategically about the future. This is a great opportunity for an individual with strategic initiatives experience, who can partner cross-functionally with colleagues from Client Management, Finance, Legal, Compliance, and other merchant teams to develop and execute a product roadmap to accelerate billed business growth. &nbsp;Key Responsibilities:&nbsp;<ul><li>Partnering closely with multiple global business partners to deliver a world-class cross-border and/or cross-currency eCommerce solution</li><li>Driving the transformation strategy to streamline the MCCY merchant onboarding and usage experience</li><li>Identifying merchant pain-points and understanding the competitive landscape to evolve MCCY product features and capabilities</li><li>Managing and continuously improving processes end-to-end through feedback, metrics, and benchmarking</li><li>Translating complex business processes into consumable steps for internal customer groups</li><li>Supporting GMNS initiatives critical to the success of the MCCY product</li></ul>Required Skills:<ul><li>High-level knowledge and experience of card network operations, merchant acquiring, and/or processing including familiarity of competitive practices</li><li>Exceptional project manager with the ability to build a project plan and manage it through a complex matrix of stakeholders to execution</li><li>Creative thinker willing to challenge the status quo and develop recommendations</li><li>Strong interpersonal and collaboration skills, including the ability to develop relationships with senior leaders and key stakeholders, while appropriately influencing without direct authority</li><li>Proven ability to successfully manage multiple strategic priorities in a fast-paced environment</li><li>Passionate focus on the customer with a demonstrated desire to understand and solve for customer needs and pain points</li><li>Experience in product management, leading cross-functional, global projects involving tech development is a plus</li><li>4-year college degree required</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager – Digital Product Management, Acquirer Solutions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.What impact will you make in this role?The Senior Manager-Partner Oversight position is a unique and exciting opportunity to work with external acquiring partners and internal stakeholders to ensure partner adherence to program requirements. This role’s primary responsibility is executing Partner Oversight Engagements for Third Party Partners in support of the organization’s strategic initiatives, compliance, legal, risk and business partner needs, and keeping pace with industry practices while working with colleagues across the Global Acquisition Program Governance organization (policy, controls, technical capabilities, and enablement), Risk, Compliance, MIS Reporting, Partner Manager/Client Management teams, and the General Counsel's Office to develop and execute oversight programs that support key strategies, goals and objectives for the U.S. Small Merchants organization.&nbsp;Roles and Responsibilities:<ul><li>Drive effectiveness and quality of Small Merchants’ external partner acquisition oversight programs, including execution of day-to-day stakeholder governance process and external partner adherence and engagement</li><li>Provide strategic and tactical input into the development and implementation of Small Merchants’ external partner governance and oversight program, including contractual, operating regulation, and Amex policy adherence</li><li>Analyze competitive intelligence to identify Amex strengths and gaps relative to industry standards and/or competition and incorporate into program enhancements</li><li>Manage multiple projects ranging small to large scale (implementing program changes, process improvements to small merchants and partners, etc.)</li><li>Serve as internal consultant and subject matter expert on the external partner acquisition programs</li><li>Strong advocate for the programs, with the ability to identify impacts and make decisions based on identified impacts</li><li>Secure alignment from internal stakeholders on an ongoing basis; and</li><li>Develop and implement oversight program strategy and process improvements to ensure year over year successful completion of reviews</li></ul>Minimum Qualifications<ul><li>Highly self-motivated, results-oriented individual with strong relationship building skills and proven ability to work cross-functionally to influence and negotiate with other Blue Box entities and external partners, drive change, and formulate and implement innovative policies and oversight requirements.</li><li>Significant experience in the payments industry. Knowledge of the merchant business preferred.</li><li>Excellent oral and written communication skills</li><li>Translate and interpret oversight strategies and develop and execute tactical plans to achieve strategies.</li><li>Oversight management experience is strongly preferred.</li><li>Ability to provide leadership and influence at various levels, strong collaborating and influencing skills, and an ability to work with complex Enterprise initiatives.</li><li>Ability to work effectively in a matrix-managed environment.</li><li>Excellent analytical skills demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations.</li><li>Strong project management and organizational skills and ability to prioritize and participate in a variety of complex projects simultaneously while being flexible and adaptable to change.</li><li>Knowledge of industry best practices, including expertise in Debit</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Partner Oversight

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Global Real Estate &amp; Workplace Experience (GREWE)Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise. GREWE’s key priorities include:GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every dayGREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive costStrategic Priorities:<ul><li>Portfolio: Best buildings in the best places at the most competitive costs</li><li>Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand</li><li>Hospitality: Frictionless experiences for colleagues across moments that matter</li><li>Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk</li></ul>Global Leadership and Governance ResponsibilitiesA summary of key responsibilities include:This position will support the delivery of a large, complex, and multi-stakeholder program by managing day-to-day execution, coordinating across workstreams, and ensuring alignment with program goals. The Program Manager will focus on planning, monitoring progress, identifying risks, and driving effective communication across teams.The ideal candidate will have strong organizational, stakeholder engagement, and analytical skills, with a proven ability to deliver outcomes in a structured program environment. The Program Manager will work closely with the PMO Lead and functional teams to ensure milestones are achieved and program health is maintained.Executive EngagementsThis role will have regular interaction with Program Sponsors and Workstream Leads. The Program Manager will be expected to provide concise updates, prepare executive-ready materials, and ensure transparency in reporting. While not a primary lead for executive forums, the Program Manager will frequently support preparation for steering committees, dashboards, and leadership reviews.Other key deliverables include:<ul><li>Support in the creation of a governance framework and program playbook, including but not limited to meeting and calendar governance, meeting materials and documentation, RACI and ways of working framework.</li><li>Ensure adherence to organizational policies, standards, and compliance requirements.</li><li>Maintain up-to-date documentation and logs for audits and reviews.</li><li>Source and validate data from workstream leads, finance, procurement and technical teams to ensure accuracy.</li><li>Track cross-program dependencies and support resolution/escalation processes.</li><li>Lead continuous improvement of PMO processes and automation opportunities.</li><li>Act as a center of excellence for project governance methodologies</li><li>Maintain program dashboards, KPIs, and status trend reports in alignment with PMO standards.</li><li>Ensure consistent usage of PMO playbook, templates, and onboarding materials.</li><li>Support development of stakeholder maps and communications strategy.</li><li>Maintain centralized document control and ensure program documentation is audit ready.Minimum Qualifications:</li><li>Experience:<ul><li>4–7 years of project or program management experience in large-scale initiatives.</li><li>Familiarity with program governance frameworks and PMO operations.</li><li>Experience in real estate, financial services, technology, or similarly complex environments preferred.</li></ul></li><li>Skills:<ul><li>Strong planning, coordination, and organizational skills.</li><li>Ability to communicate effectively at all levels of the organization.</li><li>Proficiency with project management tools (e.g., MS Project, Smartsheet, JIRA, or similar).</li><li>Strong analytical, reporting, and problem-solving skills.</li></ul></li></ul>Salary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Global Real Estate Program Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Global Anti-Corruption (GAC) team is responsible for the day-to-day management of the Company’s Anti-Corruption Program, providing support to leadership and colleagues and issuing guidelines on topics such as meals, gifts, and entertainment; anti-corruption third party due diligence; monitoring of external incentive programs; hiring; and payments monitoring.&nbsp;Specific responsibilities for analysts include writing, editing, and updating procedures; collecting and analyzing data for risk assessments; conducting entity analysis to determine state ownership; responding to questions directed to the GAC mailbox; providing specialized trainings to line of business and compliance staff; conducting ad hoc and programmatic reviews; and developing and enhancing processes for compliance controls, testing, and reporting.&nbsp; Minimum Qualifications:<ul><li>Bachelor’s degree and/or relevant professional qualification preferred (Law Degree, Compliance/AML Diploma, CAMS Certification with a Legal/Compliance/Control/Auditing background)&nbsp;</li><li>Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills&nbsp;</li><li>Must be self-motivated, dependable, adaptable, and detail-oriented with a proven ability to work independently or within a team environment&nbsp;</li><li>Ability to manage competing priorities under demanding deadlines&nbsp;</li><li>Demonstrate excellent verbal and written communication skills&nbsp;</li></ul>Preferred Qualifications :&nbsp;<ul><li>Analytical skills, attention to detail and ability to review data and report.</li><li>Expert-level Excel skills (e.g. complex calculations, pivot tables creation / manipulation, macros).</li><li>Proven ability to develop presentation materials with clear and concise messaging</li><li>1-3 years of Anti-Corruption, Sanctions, or AML experience&nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance  Global Anti-Corruption

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressGlobal Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate &amp; B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global &amp; Large and Middle Market customersAbout the TeamAI is reshaping the future of commerce and redefining the experiences of our Corporate and Small Business customers expect. The Agentic Innovation &amp; Partnerships team within GCS leads strategy and execution for agentic products—developing intelligent, adaptive systems that transform how our customers interact, transact, and grow.How You’ll Make an ImpactAs Senior Product Manager, Agentic AI Innovation, you will define the “why” and the “what” for next-generation agentic AI products. You’ll translate business strategy and customer insights into a clear product vision, roadmap, and success metrics—driving value across our agentic ecosystem. You will collaborate with product development, engineering, design, data science, and enterprise stakeholders to deliver solutions that are safe, scalable, and transformative.Key Responsibilities<ul><li>Define Vision &amp; Strategy: Shape the product vision and define the “North Star” for agentic AI capabilities within GCS. Ensure alignment with enterprise AI strategy and business OKRs (Objectives and Key Results).</li><li>Drive Roadmap &amp; Prioritization: Develop and maintain the Agentic Product roadmap, balancing innovation, business value, and risk. Lead prioritization across initiatives using measurable value and impact metrics.</li><li>Champion Customer Value: Translate complex customer and business problems into agent use cases. Partner with UX and AI teams to design end-to-end experiences that enhance decision-making, productivity, customer value and satisfaction.</li><li>Deliver Measurable Outcomes: Define and track key performance indicators (adoption, efficiency gains, cost savings, satisfaction, product velocity). Communicate outcomes and learnings to senior leaders.</li><li>Cross-Functional Leadership: Serve as the primary business interface for the Agentic Innovation team—collaborating with stakeholders across GCS Product, Engineering, and Partner teams to deliver cohesive, compliant solutions.</li><li>Governance Alignment: Partner with Product Development and Governance teams to ensure delivery adheres to risk, model validation, and compliance frameworks.</li></ul>Minimum Qualifications<ul><li>6+ years of product management experience, ideally in AI, fintech, or digital platforms.</li><li>Proven track record in defining and launching innovative, customer-centric products.</li><li>Strategic thinker with ability to connect business goals to technology outcomes.</li><li>Strong analytical, problem-solving, and communication skills with experience presenting to senior leadership.</li><li>Demonstrated ability to work cross-functionally in complex, fast-paced environments.</li><li>Passion for emerging technologies, particularly AI, automation, and digital transformation.</li></ul>Preferred Qualifications<ul><li>Experience in AI-driven product ecosystems or conversational/agentic platforms.</li><li>Background in enterprise payments, B2B commerce, or digital innovation.</li><li>Bachelor's degree in Business, Computer Science, or related field; MBA preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Product Manager - Agentic AI Innovation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role? Inspire Growth. Drive Impact. Lead the Future of Middle Market Sales. At American Express, we do not just sell — we shape how companies do business. Our Middle Market Field Sales organization is leading the charge in one of the fastest-growing commercial segments in the U.S. As a Field Sales Business Development Manager, you will play a pivotal role in expanding our reach among companies with annual revenues between $10M–$300M, driving relationships that fuel innovation, efficiency, and growth. This is not a role for order-takers — it is a role for elite sales professionals who thrive on challenges, influence, and strategic execution. You will operate as a trusted business advisor, partnering directly with C-suite leaders to design tailored financial solutions that empower businesses to reach their potential. If you are driven by winning, inspired by partnership, and motivated by the opportunity to shape the future of our Middle Market success, this is where you belong.Candidates must reside in the Western, PA territory What You will Do:<ul><li>Own the Market: Lead the full acquisition process within your territory, targeting high-value Middle Market clients through strategic, consultative selling.</li><li>Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders — positioning American Express as their partner of choice for growth and efficiency.</li><li>Leverage your market intelligence, network, and industry insight to identify, develop, and convert new business opportunities.</li><li>Maintain a strong in-market presence with 25–50% travel, ensuring personal engagement with the clients who matter most. Lead with Strategy Manage a high-value pipeline with discipline and foresight, accurate forecasting, strong conversion, and consistent quota achievement.</li><li>Use data, analytics, and financial insight to prioritize opportunities, optimize resource allocation, and strengthen long-term growth potential.</li><li>Collaborate with Risk, Underwriting, Pricing, and Product to deliver tailored, profitable solutions that create client and shareholder value. Advise and Solve</li><li>Conduct deep discovery conversations that uncover client pain points and opportunities.</li><li>Architect solutions across the American Express suite — from working capital optimization to expense management — that drive measurable business results.</li><li>Function as a thought leader, bringing forward insights into market shifts, payment innovation, and financial transformation. Negotiate and Win&nbsp;</li><li>Lead complex deal negotiations with precision and confidence, guiding executive stakeholders through strategic and financial considerations.</li><li>Close deals with excellence and transition accounts to the Field Account Development team to nurture and grow long-term partnerships.</li><li>Champion AMEX’s brand of professionalism, integrity, and trusted expertise in every client engagement. Operate with Integrity (100% of Time)</li><li>Uphold the American Express Code of Conduct and all Sales Practice standards.</li><li>Model ethical decision-making and champion compliance in every phase of the sales process. What You Bring:</li><li>7+ years of proven success in complex B2B, commercial, or financial sales environments.</li><li>Consistent record of top-quartile performance and exceeding ambitious sales targets.</li><li>Expertise in consultative, multi-stakeholder selling — with a history of influencing C-suite decision-makers and closing large, high-impact deals.</li><li>Demonstrated success in solution-oriented sales across payments, financial services, SaaS, or related industries.</li><li>Strong financial acumen with the ability to articulate ROI, profitability, and business impact. Skills &amp; Mindset</li><li>Exceptional communicator— able to translate complex solutions into compelling, actionable value for clients.</li><li>Analytical thinker with a bias for execution and results.</li><li>Confidence maintaining success and high standards in a regulated environment.</li><li>Competitive, confident, and composed under pressure — yet collaborative and growth-oriented.</li><li>Strong financial acumen with the capability to interpret client financial statements, analyze balance sheets, and identify working capital needs to inform strategic solutions and relationship discussions.</li><li>Ambitious spirit with the ability to work independently, think creatively, and drive measurable business outcomes while doing so operating within large institutional culture and workflows.</li><li>Adaptability in fast-changing environments</li><li>Expert in CRM management, pipeline forecasting, and disciplined sales execution. Education: Bachelor’s degree preferred; advanced degree or equivalent professional experience preferred. </li></ul>Salary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager-Business Development (Western, PA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Amex Digital Labs is seeking an Associate Product Manager (Product Operations) to join our digital wallets product team. Lab drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market.As part of the Digital Payments Product team, this individual will be responsible for building and executing a robust operational risk management program for our products. This person will partner closely with Product Managers, Product Enablement, Production Support and Control Management governance teams to maintain success across our scaling wallets products globally.How will you make an impact in this role?<ul><li>Lead complaint investigation processes to ensure customer concerns are resolved</li><li>Refresh Key Risk Indicators and enable automated alerting</li><li>Lead issue management and event closure processes</li><li>Drive documentation and best practice sharing across the product portfolios.</li><li>Drive continual risk awareness and proactively identify opportunities to increase control protects and accelerate our ability to meet our customers needs every day and deliver world class payment experiences</li></ul>Minimum Qualifications:<ul><li>1+ years of experience in digital product management, with a track record of delivering high-impact solutions</li><li>Proven people leadership experience, with the ability to coach and inspire cross-functional teams</li><li>Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality</li><li>Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines</li><li>Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions</li><li>Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution</li><li>Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments</li><li>Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input</li><li>Bachelor’s degree required</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Associate Product Manager - Product Ops

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group.Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Audit Control Management team within the Audit Department plays a critical role in strengthening the department’s control environment and risk management practices. This role will play a key role in establishing and maintaining a strong governance framework, developing a control testing strategy, identifying and assessing operational risks, driving issue and event management, and identifying and managing the IAG owned issues. The role is essential to enabling a well-controlled, resilient audit function that operates with integrity, effectiveness, and efficiency.The objective of the Audit Control Management team is to identify risks throughout audit processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag risk themes for intervention and control enhancement.This is an exceptional opportunity for you to showcase and further expand your control management skills, internal audit skills, and ability to influence positive risk management change!IAG is looking for a Control Management Senior Analyst focused on ensuring control management is embedded in the day-to-day operations of the department. It will involve extensive collaboration with multiple partners across IAG.Key Responsibilities<ul><li>Partner across IAG to enhance the control environment</li><li>Support IAG in their risk assessments performance (e.g RCSA)</li><li>Perform control testing strategy to evaluate the design and effectiveness of controls supporting audit operations.</li><li>Support thematic risk reporting</li><li>Maintain issue trackers and support remediation</li><li>Support risk management practices within the department</li><li>Support control monitoring and compile key operational risk trends, activities, and events</li><li>Support sharing insights, better practices, themes, etc. across the department</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree&nbsp;</li><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Knowledge of process excellence, risk/control assessment data analysis, compliance control frameworks</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Experience working within an internal audit department or second-line risk/control function.</li><li>Familiarity with audit methodologies and audit management systems.</li><li>Strong analytical, problem-solving, and program management skills.</li><li>Proficiency in using data analytics, audit management tools, and agile delivery principles.</li><li>Ability to thrive in a dynamic, fast-paced, and evolving environment.</li><li>Demonstrates flexibility and a growth mindset, thriving in a dynamic, newly formed team environment where processes are evolving.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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