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Customer Relations Associate I Product Support (CRA I) US-VA-Arlington Job ID: 2025-2442 Type: Regular Full-Time # of Openings: 1 Category: Customer Operations and Support Arlington Overview We’re actively hiring for two immediate openings with a tentative September start date, and we’re always looking to connect with talented individuals for future opportunities! This posting also helps us build a talent pool, so even if you’re not selected for this round, we may reach out as new roles open. If you're interested in being considered for future roles, we encourage you to apply today and get ahead of the hiring process!It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Customer Relations Associate I - Product Support (CRA I). In this role you'll consistently provide high quality, professional, customer service in an informative and personable manner to customers seeking assistance with ARC products and services. You'll effectively decipher the customer's needs, determine the best solution, and clearly communicate that solution to the customer. Responsibilities <ol><li>Provide exceptional customer service based on the quality assurance call monitoring standards.</li><li>Meet, or exceed Key Performance Indicators (KPIs) monthly.</li><li>Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer’s telephone inquiries and/or emails.</li><li>Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.</li><li>Resolve complex and difficult problems and issues with customers.</li><li>Provide ideas and feedback to management and coworkers about front-line situations during team meetings.</li></ol> Qualifications <ul><li>High School Diploma required; some college a plus</li><li>Previous call center experience desired</li><li>Bi-Lingual Spanish/English preferred</li><li>Proficient with Microsoft Office and/or general computer skills</li><li>Ability to type quickly</li></ul>PM21 PI276516491

Customer Relations Associate I  Product Support (CRA I)

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Working on the Service Operations Team, the Service Advisor acts as the liaison for repair shops and fleet customers. In this position, you will help us grow the fleet vertical by providing exceptional customer service, minimizing any down time, and scheduling regular preventative maintenance and additional repairs. Additionally, you will be responsible for explaining any recommendations to the customer in easy-to-understand language and suggest opportunities to keep the fleet vehicles safe, establishing RepairSmith as THE go-to vendor for fleet maintenance and repair services.<h2>WE WILL DEPEND ON THIS PERSON TO</h2><ul><li>Proactively&nbsp;reach out to fleet customers to&nbsp;set, confirm and prepare for appointments so they can have a great service experience&nbsp;</li><li>Determine vehicle needs based on&nbsp;fleet vehicle information and predetermined pricing/packages;&nbsp;walk through possible issues over the phone&nbsp;with authorized individuals&nbsp;</li><li>Use a consultative selling process to assist&nbsp;fleet customer&nbsp;in planning for ongoing required maintenance of their vehicles; set up regular maintenance schedule&nbsp;</li><li>Produce repair orders for customers, including cost&nbsp;using the negotiated fleet contract, as well&nbsp;as&nbsp;time estimates,&nbsp;minimizing any down time,&nbsp;with full transparency&nbsp;</li><li>Assist in producing negotiated fleet prices and packages when necessary&nbsp;</li><li>Order required parts in advance and coordinate with dispatch team&nbsp;</li><li>Follow up with&nbsp;fleet&nbsp;on the status of their vehicle(s),&nbsp;based on how the&nbsp;fleet&nbsp;customer wants to be informed</li><li>Get authorization for additional recommended repairs when applicable&nbsp;</li><li>Follow up with&nbsp;fleet&nbsp;customers to ensure satisfaction&nbsp;</li><li>Assist with producing monthly statements and organizing repair orders&nbsp;</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>YOU SHOULD HAVE</h2><ul><li>Prior sales experience preferred&nbsp;</li><li>Prior Automotive experience preferred&nbsp;</li><li>Prior fleet management or relevant experience preferred&nbsp;</li><li>Proven ability to provide an exceptional customer experience&nbsp;</li><li>Ability to set and achieve targeted goals</li><li>Demonstrated communication, consultative, interpersonal and organizational skills&nbsp;</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology (AllData,&nbsp;ShopBoss, etc.)&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>ASE certification is a plus&nbsp;&nbsp;</li></ul>This position is commission-based. The average compensation for this position is from $5,500 to $11,000 monthly.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Service Advisor - AutoNation Honda Dulles

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.<h4>Essential Functions/Responsibilities</h4><ul><li>Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards&nbsp;</li><li>Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed&nbsp; units for the highest quality of work and superior presentation</li><li>Routinely perform duties to restore apartments to “make ready” status</li><li>Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems</li><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED) preferred.</li><li>1-3 years’ experience performing maintenance duties</li><li>Multi-Family maintenance experience helpful</li><li>HVAC and CPO certification preferred</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices</li><li>Safely use chemicals, paint, and general cleaning supplies</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Mill Creek Residential

Service Technician II

Product Owner (Data Products) US-VA-Arlington Job ID: 2025-2426 Type: Regular Full-Time # of Openings: 1 Category: Product Management Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Product Owner to join our team! As part of ARC’s Corporate Data Product portfolio, set, prioritize, and evaluate the work generated by the product team to ensure impeccable features and functionality of the product. You will gather feature requests from customers, develop detailed user stories to implement new products/enhancements, schedule releases and coordinate sprints. This role will work closely with the Product and Portfolio managers to effectively prioritize product enhancements and manage competing product priorities. Additionally, you will provide technical guidance and lead the product team in delivering on the product vision. You will identify user needs and work with cross-functional teams to deliver quality products to our customers. Responsibilities <ol><li>Communicate product manager’s vision and direction to the product team and stakeholders throughout the project through product road-map and growth opportunities.</li><li>Utilize Agile methodologies to plan and prioritize product feature backlog and development for the product while also providing backlog management, iteration planning, and elaboration of the user stories.</li><li>Develop use cases and prioritize user stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.</li><li>Demonstrate deep experience working within a development organization and cross functional teams such as Customer Experience, UI/UX, Development, DevOps and QA. Lead the planning of product release plans and set expectations for delivery of new functionalities.</li><li>Make sure that the product backlog is always updated so the development team always has work available and estimated. Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.</li><li>Develop a strong understanding of the product and its customers/users.</li></ol> Qualifications <ul><li>Bachelor’s Degree preferred; equivalent work experience considered</li><li>Minimum of 7 years’ experience</li><li>Demonstrating extensive experience as a Product Owner, Scrum Master, or Technical Product Manager</li><li>Demonstrating comprehensive understanding of the vision of the product from an end-user, customer, and stakeholder point of view with an undeniable understanding of how each backlog item fits into the overall product roadmap and larger business goals </li><li>Must have deep knowledge of airline &amp; agency customers, data and processes and apply this knowledge to manage new and existing products and services</li><li>Writing tasks, stories, and epics from a user point-of-view, including measurable acceptance/success criteria</li><li>Demonstrating familiarity with Amazon Web Services, Snowflake, and/or other cloud-based technologies</li><li>Managing the development lifecycle in the Atlassian suite of tools</li><li>Working closely with QA to perform acceptance testing of new features</li></ul>PM21 PI276242524

Product Owner (Data Products)

The Enterprise Search Engineer is part of a larger team responsible the development, maintenance, and support of enterprise systems that support a portfolio of mission critical applications for a federal agency.&nbsp; The Search engineer is responsible for the maintenance, support, and enhancement of the Lucidworks Fusion Search platform. Responsibilities include:<ul><li>Developing and maintaining search solutions: Analysis of platform architecture and recommend&nbsp;improvements to enhance performance, reliability, and user experience.</li><li>Implementing AI and machine learning algorithms: Enhancing search capabilities using advanced algorithms to improve relevance and user experience.</li><li>Collaborating with cross-functional teams: Work&nbsp;closely with developers and other IT personnel to integrate search functionalities into various platforms. Participate in requirements design, code reviews, and internal feature demos.</li><li>Optimizing search performance: Continuously monitoring and improving search performance, including indexing, query processing, and result ranking.</li><li>User experience design: Ensuring that the search interface is user-friendly and meets the needs of the end-users.</li><li>Security and Compliance: Develop and manage security&nbsp;artifacts, ensuring all applicable security controls comply with government standards.&nbsp;</li></ul>Projected compensation range for this position is $140K - $170K. The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.Required Skills <ul><li>8+ years of IT experience</li><li>Proven hands-on experience implementing and supporting enterprise search technologies</li><li>Skilled in in Linux system administration and deployment, with experience in both on-premises and cloud-based environments.</li><li>Experience with Apache Solr Enterprise search, Elasticsearch or other open source tools like Lucidworks Fusion.</li><li>Familiarity with NIST standards (SP 800-53, SP 800-37), OMB A-130, and security frameworks for IT systems.</li><li>Knowledge of enterprise-level system monitoring tools and metrics development.</li><li>Expertise in IT security and privacy controls, Security Assessment &amp; Authorization (SA&amp;A) processes, and risk management practices.</li><li>Must be a US Citizen</li></ul> Desirable Skills <ul><li>Hands-on experience in Lucidworks Fusion Search Platform, with at least 2 implementations of&nbsp; Lucidworks Fusion Search</li><li>Experience working with federal government customers</li><li>Active federal government public trust clearance</li></ul>

Procentrix

Enterprise Search Engineer

<h4>Direct Sales Representative</h4>Location: Washington, DC greater market (Lanham, MD)<h4>&nbsp;Opportunity to earn up to $70,000 or more!</h4>We offer a $41,363.92&nbsp;base with a commission plan that allows you the freedom to exceed quota!&nbsp; (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.The Direct Sales Representative is responsible for acquiring new customers for a top telecommunications company in the region. Astound Broadband provides a competitive base salary, uncapped commissions, paid training, excellent benefit packages including 401k, generous paid time off plans, mileage reimbursement and a company issued cell phone. The direct sales representative will build relationships with residential customers within our serviceable footprint.&nbsp;Where you will work:<ul><li>This is a dynamic opportunity to represent our multi-dwelling unit sales initiatives, in the field based around the DC greater market</li></ul>A Day in the Life of the Direct Sales Representative, Multi-Dwelling Unit:<ul><li>Prospect, qualify, and generate sales within an assigned territory</li><li>Identify and sell appropriate products and services to meet the customer’s needs</li><li>Sales or marketing background in telecommunications a plus&nbsp;</li><li>Engage in technical discussions with potential customers through demonstrations and presentations</li><li>Execute the sales strategy to increase sales within respective territories</li><li>Prepare sales information for customers</li><li>Distribute marketing material and participate in special sale events</li><li>Remain knowledgeable and up-to-date on changes and developments within the product/service line</li><li>Ability to work in a fast paced challenging environment</li><li>Enjoys working outdoors "on the hunt" since 90% of all work is in the field</li><li>Excellent communications, relationship building, organizational, presentation and influence skills</li><li>You have a positive, creative and persuasive personality</li><li>Must be a motivated, self-starter and comfortable with working autonomously</li><li>Must be detail oriented and has highly developed organizational and time management skills</li><li>You are sales-quota driven</li><li>Must have valid driver's license and reliable transportation</li><li>Proficient in Microsoft products&nbsp;</li><li>Other duties as assigned&nbsp;</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent</li></ul>We are proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program *Benefits listed above are for regular full-time positions</li></ul>*Base salary: The base salary range for this position in DC is $41,363.92, plus opportunities for bonus, benefits, commission, and sales incentives if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities.&nbsp;*Commission component: Targeted commissions at full attainment are $40,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.<h4>Our Mission Statement:</h4>* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

MDU Direct Sales Representative

APHA is looking for a senior executive responsible for the overall direction, strategy, and day to day management of the Campaign for the Public’s Health. This role requires an individual who is a strategic thinker, creative tactician, thoughtful and experienced manager, as well as a skilled campaigner. Exceptional planning, leadership, fundraising, and advocacy skills are essential. A strong understanding of grassroots as well as grasstops advocacy, lobbying, marketing, communications and partnership engagement skills is a plus. The Campaign Director will work closely with APHA senior staff leadership, various stakeholders and partners to ensure that the campaign is effectively designed, implemented, and measured for success. This position requires creativity and innovation in a result-driven environment. This also requires being capable of managing multiple projects in a fast-paced and uncertain environment. The Campaign for the Public’s Health’s Rapid Response Action Center (war room) will serve as a coordinated campaign hub for rapid advocacy, strategic communications, legal action, and cross-sectoral mobilization. Our initial focus will be federal, with support for state and local partners. Over time, we aim to proactively build a campaign that breaks silos, has strong bipartisan support and promotes equitable community well-being across all jurisdictions. The campaign will follow the strategic direction as defined by the APHA senior leadership and guided by a team of advisors. Management: Strategize with APHA senior leaders and Campaign for the Public’s Health Advisory Committee to coordinate a fast-paced and action-oriented campaign. Oversee the planning, execution, and evaluation of a comprehensive campaign focusing on improving the public’s health via grassroots and partner engagement and mobilization, creative communications and marketing action, legal strategies, and government relations/lobbying. Coordinate information flow and reviews of plans and written products. Assist with development and overseeing of consultant agreements. Strategic planning and execution:&nbsp;Work with the Campaign leaders to develop strategies and plans to execute them. Take primary responsibility for overseeing the group’s overall time management, prioritization, and progress toward our goals. Partnership engagement:&nbsp;Uplift and organize mass and targeted grassroots actions, both organically led and led by coalitions and organizational allies. Staff partner groups and related APHA initiatives (e.g. For Our Health) to harness energy and activity. Support mobilizing with a wide variety of constituents, including building bridges to those who may not have mobilized together before, which might include health care, military families, business and faith leaders, etc. Advocacy/Government Relations: Work in coordination with existing government relations staff and additional consultants to create advocacy and lobbying strategy in support of the Campaign policy priorities. Provide infrastructure, organizing support and training to support action in key areas of the country to push the agenda forward. Communications: The Campaign Director coordinates with communications staff and consultants to assure rapid response communications, key messaging, targeted stories, and product development in support of the Campaign. Budget/Fundraising: The Campaign Director works with the APHA to ensure the long-term viability of the Campaign by fundraising, managing budget and development opportunities. This includes keeping data organized, helping to identify both individual and organizational/foundation prospects. Oversee writing relevant grant reports and proposals.This position is grant-funded and guaranteed for 2 years with expectation of continuing employment if funds are available.Bachelor’s degree and over 10 years of demonstrated success organizing issue, political or advocacy campaigns in a fast-paced and dynamic setting and extensive management experience. Knowledge of public health and existing relationships with key allies, officials, and funders are a plus. Skills and abilities:&nbsp;Strong analytical and problem-solving skills and judgment. Excellent political judgment and understanding of the federal legislative process. Strong understanding of legislative and policy strategies from the grassroots to national settings. Strong and inclusive leadership and team management abilities. All applicants must be a self-starter with an ability to work independently in a deadline-driven environment with competing priorities. As this position involves significant contact with partners, key stakeholders, and volunteers, the applicant must be affable, people-oriented, and have excellent written and oral communication skills. Experience in budget management and financial planning. Ability to develop and maintain strategic partnerships. Strong project management skills. Strong organizational and multitasking abilities and ability to work under pressure. Attention to detail and commitment to quality.Position is based in downtown DC near several metro stations. Hybrid work environment.&nbsp;Hours: 35 hours a week, full-time, Monday - Friday (daytime). Number of openings: 1.Applicants who meet the requirements and are interested in being considered for this position should submit the following information at:&nbsp;<a href="https://careers-apha.icims.com" target="_blank">https://careers-apha.icims.com</a>.<ul><li>Cover letter;</li><li>Resume;</li><li>A writing sample;</li><li>Salary &nbsp;requirement;</li><li>At least 2 supervisory references and 1 professional reference (name, title, company name and phone number and email).</li></ul>Vaccination Policy: New Hires and Employees must adhere to APHA COVID-19 Vaccination Mandate Policy.CLOSING DATE:&nbsp;&nbsp; Open Until FilledSALARY RANGE:&nbsp;&nbsp;&nbsp; Low to mid-$100's (salary commensurate with experience &amp; job role). APHA offers a competitive salary and excellent benefits.EEO/AA/VETS/DISABILITY. APHA is strongly and actively committed to diversity in its workplace.

American Public Health Association

Campaign for the Public's Health Director

As a Manager of Team Member Experience, you will create an exceptional experience for our Team Members throughout their life cycle with Cooper’s Hawk.&nbsp; You will impact how we attract, connect, engage, and retain them, by promoting and living our company values and thereby supporting the growth of our business. This position oversees key responsibilities related to the Team Member experience, broken down into the following categories: hiring, training, onboarding/offboarding, celebration/recognition, engagement, talent management, shift, and human resources.&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Milestones Recognition Program</li><li>GMs and EKMs participate in a Team Member Development program to earn a $20,000 cash incentive</li><li>Annual&nbsp;Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;<ul><li>Hire <ul><li>Develop staffing plans for each quarter and provide insight into potential shortfalls</li><li>Partner with Talent Acquisition to ensure that Team Member sourcing strategies are in place (i.e., ads, hiring fairs, referral bonuses)</li><li>Ensure that the applicant tracking system and hiring inboxes are maintained and organized daily</li><li>Ensure all open shifts/positions are posted internally and existing Team Members have the opportunity to apply/request&nbsp;</li></ul></li></ul><ul><li>Train <ul><li>Work closely with Lead Restaurant Trainers, On-the-Job Trainers, and New Restaurant Opening Trainers to ensure comprehensive understanding of CH standards and that all training programs are being executed as prescribed</li><li>Collaborate with fellow managers to identify where standards are and are not being satisfied; develop plan to train/retrain as needed</li><li>Ensure appropriate inventory and ordering of hourly training materials and uniforms</li><li>Administer hourly Team Member training qualifications and communicate progress to department manager along with suggestions for additional training if needed</li><li>Conduct 30, 60, 90 day check-ins with hourly trainees to gauge progress and partner with department manager on feedback</li><li>Communicate any training feedback, opportunities, or obstacles to the Lead Restaurant Trainer and appropriate department manager</li><li>Participate in hourly Team Member orientations&nbsp;</li></ul></li></ul><ul><li>Onboard/Offboard <ul><li>Ensure a positive onboarding experience for our new hires through organization, preparation, and communication</li><li>Ensure timely processing of all phases of onboarding and offboarding including Team Member hires, transfers, and terminations</li><li>Check in with Team Members upon departure to get feedback about their experience&nbsp;</li></ul></li></ul><ul><li>Celebrate &amp; Recognize <ul><li>Promote a culture of fun and celebration</li><li>Ensure Team Member celebrations take place (i.e., tenure, anniversaries, birthdays, life events, holiday party, Wine Club goal achievement)</li><li>Oversee Team Member charity events including gathering Team Member feedback regarding event selection, organizing participants, and coordinating arrangements</li></ul></li><li>Engagement <ul><li>Oversee the creation of monthly boards that include tasting notes, Chef Recs, new products, and Wine Club events</li><li>Coordinate and support Team Lunches, Focus Groups, and Community Survey</li><li>Review engagement feedback and partner with GM to develop a plan for engagement and retention</li><li>Conduct Stay Interviews as needed to strengthen Team Member retention and engagement; analyze feedback and trends to share insights with GM and AD</li><li>Support Diversity, Equity and Inclusion Initiatives in the restaurant</li><li>Advocate for the business and Team Members to better the Team Member Experience&nbsp;</li></ul></li></ul><ul><li>Manage Talent <ul><li>Oversee cross training programs throughout the restaurant</li><li>Track and analyze time in position for all departments and help department managers identify opportunities to grow and develop existing Team Members</li><li>Partner with department managers to identify talent for hourly supervisor program</li><li>Partner with department managers to identify talent for LRTs, OJTs, and NROTs</li><li>Partner with department managers to build an hourly Team Member pipeline to management&nbsp;&nbsp;</li></ul></li></ul><ul><li>Shift <ul><li>Attend front-of-house, kitchen, and manager Community meetings</li><li>Attend weekly manager meeting and bring a list of the Team Members that have recently onboarded and offboarded for awareness, insight, and discussion</li><li>Observe new Team Members on shift to assess preparedness for role and work with department managers to identify additional training needs to support success</li><li>Interact with Guests and Team Members in the dining room, Tasting Room, bar, and host stand to gauge satisfaction and stay involved with Team Members' day-to-day&nbsp;</li></ul></li></ul><ul><li>Human Resources <ul><li>Provide direction to Team Members for Paylocity functions, including setting up direct deposit, updating personal information, and submitting time-off requests</li><li>Ensure hourly Team Member files are kept updated and organized</li><li>Oversee hourly certification status and communicate needs for management follow up</li><li>Stay up to date on benefits offered to hourly Team Members&nbsp;</li><li>Track benefit utilization and support Team Members in leveraging benefits, such as health insurance, Wellness Discount, and Employee Assistance Program (EAP)&nbsp;</li><li>Ensure that annual benefits open enrollment is clearly communicated and promoted to all hourly Team Members</li><li>Partner with department managers and Human Resources to coordinate leave-of-absence (LOA) and return-to-work (RTW); work with department managers to stay connected with Team Members while they are on leave and support their transition as they return to work</li><li>Ensure the handbook/PCI signoff process is well communicated, and participation is 100%</li><li>Ensure that hourly Team Member breaks are being managed to compliance</li><li>Ensure that hourly Team Member primary positions are maintained in HR/IT systems</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook&nbsp;</li></ul></li></ul>What You’ll Need&nbsp;&nbsp;<ul><li>Must represent Cooper's Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li><li>Must have a passion for hospitality</li><li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li><li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li><li>Has the ability to multi-task and work effectively in a fast-paced environment</li><li>Maintains basic knowledge of first aid and handling emergencies</li><li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Has the ability to perform essential functions to company standards with reasonable accommodation</li><li>Must be able to read, write, and understand English</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Manager, Team Member Experience
  

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

U.S. Renal Care

Dialysis Patient Care Technician

The American Association for Justice (AAJ) works to preserve the constitutional right to trial by jury and to make sure people have a fair chance to seek justice when they are injured by the negligence or misconduct of others—even when it means taking on the most powerful corporations.AAJ is seeking a Systems Administrator for its IT department. The Systems Administrator assumes responsibility for delivering comprehensive technical support encompassing application systems, hardware, software, AV, network infrastructure, web systems, on-premises, and Microsoft Azure cloud hosting environment. The Systems Administrator plays a key role in ensuring efficiency, security, and alignment of technology systems with the organization's goals and objectives.Job duties include:<ul><li>Manage the organization's technology infrastructure, including WANs, LANs, servers, workstations, AV system, networks, internet systems, web systems, databases, and software applications. Ensure that systems are secure, dependable, scalable, and capable of supporting organization’s operations.</li><li>Collaborate with the Helpdesk Support Assistant to provide on-site and remote technical services and ensure the support requests are managed in a timely manner.</li><li>Collaborate with the web manager to provide website support.</li><li>Collaborate with the database manager and the database developer to provide membership database support.</li><li>Collaborate with the Director of Information Technology to align IT strategies with the organization's mission and objectives.</li><li>Identify cost-effective solutions to ensure that IT resources are used effectively. Provide training and support for staff members on IT systems and applications. Ensure that employees have the knowledge and skills they need to effectively use technology in their roles.</li><li>Maintain and update plans for disaster recovery and business continuity to minimize disruptions to organization’s operations in the event of IT failures or other emergencies.</li><li>Implement and enforce security protocols to protect the organization's data, networks, and systems from cyber threats and unauthorized access. Stay updated on industry regulations and compliance standards to ensure the organization meets legal requirements.</li><li>Maintain and update documentation of IT systems, processes, and procedures. Generate reports on key IT metrics, such as support tickets, security incidents, and project status, to inform the Director of Information Technology and demonstrate IT's value to the organization.</li><li>Initiate annual audits of policies and procedures, formulating compliance action items pertaining to service interactions and contractual obligations with business partners and clients.</li><li>Provide backup coverage for the Helpdesk Support Assistant.</li><li>Manage the entire lifecycle of IT assets, including hardware and software inventory management.</li><li>Stay informed about emerging technologies and best practices, driving continuous improvement in IT processes and systems.</li></ul><h2>Qualifications</h2><ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li><li>Relevant Microsoft certifications such as MCSE/MCSA, Azure Administrator, or Windows Server Hybrid Administrator.</li><li>5+ years of experience as an IT Systems Administrator</li><li>Managing cloud-based environments including Microsoft Azure and third-party hosting (e.g., Rackspace).</li><li>Strong experience with Microsoft Active Directory, Domain Controllers, Microsoft 365, Microsoft Entra, Intune, Exchange Online, SharePoint Online, Microsoft Teams, and Zoom.</li><li>Experience with Microsoft Intune, Purview, Security, Defender, and Autopilot deployment.</li><li>Familiarity with DNS records update, SSL certificates renew/reissue, and network security best practices.</li><li>Working knowledge in MS SQL server or other relational databases.</li><li>Experience with web contents editing/publishing, HTML codes and Content Management System (CMS, preferably Sitecore) management</li><li>Experience with Association Management System (AMS, preferably Momentive Software/NetForum Enterprise) management</li><li>Excellent interpersonal and customer service skills; ability to communicate technical solutions to non-technical audiences.</li><li>Ability to work onsite five days a week.</li></ul>Salary Range:&nbsp;$105,600-$120,000Benefits and Perks for Working with AAJ:<ul><li>Comprehensive health insurance which includes, medical, dental, vision, life, disability, flexible spending account (FSA), and 401K with an employer match</li><li>Generous paid leave (e.g., vacation, sick, personal, parental), 11 federal holidays, and paid time off between Christmas and New Years</li><li>Subsidized metro transit and/or parking benefits</li><li>Professional development opportunities</li><li>Company social events</li><li>Office conveniently located ½ block from Gallery Place/Chinatown metro station in downtown Washington, DC</li></ul>AAJ is an Equal Opportunity Employer. No phone calls please!&nbsp;

347 Jobs in Takoma Park, MD, USA