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This position is responsible for providing support for trailer movement at the distribution center, as well as assisting preparation of trailers for shipping and monitoring the status of loaded trailers. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Pay rate: $20.50 per hour. </li><li>This is a 10 hour, 4 days per week schedule. Friday-Monday. 10:00am-8:30pm.</li><li>The ability to be flexible with your schedule is preferred.</li><li>Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast. </li><li>401(k) with annual company match.</li><li>Paid holidays, vacation time, educational assistance program, and more!</li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: Other duties may be assigned. A teammate in this position must have the ability to: <ul><li>Drive tractor or yard truck, maneuvering into position to attach trailer and handle lines to secure.</li><li>Clean and spot trailers to specified doors or lot locations.</li><li>Fuel tractor or trailer and at times wash the equipment.</li><li>Inspect trailers for defects.</li><li>Back LTL or drop trailers into designated receiving door.</li><li>Inspect loaded trailers to ensure product is secure for undamaged transport of product and that refrigeration unit is functioning: report any issues to Operations Manager or Warehouse Lead.</li><li>Drive tractor-trailer within yard, applying knowledge of commercial driving regulations and skill in maneuvering on the road and on company premises.</li><li>Ability and willingness to select/load/unload and/or deliver ALL products that may be ordered by our customers.</li><li>Be able to read and comprehend labels, instructions, bill of lading required. </li><li>Be able to perform mathematical calculations to verify quantities of product required.</li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS: A teammate in this position must: <ul><li>Have a High School Diploma or equivalent preferred.</li><li>No Class A commercial driver's license (CDL) required.</li><li>Have accident free driving record for the past three years desired.</li><li>Be able to read and comprehend an extensive variety of related written instructions.</li><li>Be able to understand equipment ID numbering system.</li><li>Be able to stand, walk, sit, climb, reach, bend, squat, and stoop to accomplish the essential job functions.</li><li>Comply with company work rules and safety rules.</li><li>Insure attendance and punctuality within company standards.</li><li>Be able to lift, lower, carry, push, pull dividers and bulkheads inside trailers.</li></ul> WORKING CONDITIONS: <ul><li>The environment encompasses all areas of a Distribution Center, Transportation Department, or Transportation shop.</li><li>This position requires the teammate to work outside majority of the time. May require working in hot and cold temperature extremes, exposure to dust, dirt, fumes, noise, potentially harmful chemicals, solvents and components.</li><li>Working conditions could contain moderate noise, vibration of vehicle and extreme weather conditions depending on climate.</li><li>Must be able to drive tractor or yard truck safely in adverse conditions, including darkness, rain, wind, snow, or ice.</li><li>Closed-toe shoes must be worn at all times.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

McLane

YARDSPOTTER

The Transportation Supervisor provides direct supervision for a group of assigned Drivers. BENEFITS: <ul><li>Schedule: Sunday - Thursday 10pm to 7am</li><li>Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>401(k) with annual company match.</li><li>Paid holidays, vacation time, sick leave accrual, college tuition reimbursement, and more! </li></ul> ESSENTIAL FUNCTIONS: <ul><li>Achieve safe, timely, and accurate deliveries to customers via a thorough working knowledge of multi-stop routing systems and dispatch procedures. </li><li>Review driver logs, hours of service, and other DOT requirements to ensure compliance with all state, local and federal regulations. </li><li>Coordinate activities with other distribution center departments to ensure that accurate and timely deliveries occur.</li><li>This position has additional duties. Special projects may be assigned at the position supervisor's discretion. </li></ul> MINIMUM QUALIFICATIONS &amp; REQUIREMENTS: <ul><li>Have a high school diploma or GED equivalent required.</li><li>A Bachelor's degree is preferred.</li><li>Have at least 1 year of transportation management experience in the food distribution industry.</li><li>Be knowledgeable about DOT regulations. </li><li>AS/400 experience is preferred.</li><li>Truck routing software experience preferred.</li><li>Be able to work a varied and flexible schedule. </li><li>Have basic competency with Microsoft Office programs (Excel, Outlook, Word).</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TRANSPORTATION SUPERVISOR

CDL-A Delivery Truck Driver Tired of working 60 hours a week? Ready to get your work done and go home, while earning great income? Our delivery drivers average 48 hours a week while working 4 days schedules. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Pay Rate: Drivers make $110,000 per year.</li><li>Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Paid holidays, vacation time, sick leave accrual, educational assistance program, and more!</li></ul> MINIMUM QUALIFICATIONS &amp; REQUIREMENTS: <ul><li>At least 21 years of age.</li><li>Valid Class A commercial driver's license (CDL-A). </li><li>At least 1 year or 50,000 verifiable miles of tractor trailer driving experience.</li><li>Must meet McLane's MVR and risk rating qualifications. </li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CDL-A DELIVERY TRUCK DRIVER

The Shuttle Driver delivers full trailers to our domicile locations and return empty trailers to our distribution centers. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Paid holidays, vacation time, sick leave accrual, educational assistance program, and more!</li></ul> ESSENTIAL JOB FUNCTIONS: <ul><li>Inspect the rig for defects pre- and post-trip and submit DOT inspection report.</li><li>Ensure that product is secured inside the trailer for undamaged transport.</li><li>May at times perform line haul and/or backhaul.</li><li>Work safely to prevent injury to people and damage to products.</li></ul> MINIMUM QUALIFICATIONS &amp; REQUIREMENTS: <ul><li>At least 21 years of age.</li><li>Valid Class A commercial driver's license (CDL-A).</li><li>At least 1 year or 50,000 verifiable miles of tractor trailer driving experience.</li><li>Meet McLane's MVR and risk rating qualifications.</li></ul> WORK SAFE HOME SAFE is one of our mottos at McLane Company. Your safety and ability to do your job and get home to your family is why all prospective teammates go through a pre-hire screening process. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CDL-A TRUCK DRIVER, SHUTTLE

The Delivery Assistant is a physical, fast-paced position providing direct support to a McLane Delivery Driver. As a Delivery Assistant, you will not be driving the delivery truck. You will be bending, lifting, and walking on a daily basis. Similar to our Delivery Drivers, you also represent the face of our company to our customers. Great customer service skills are a plus! McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: Benefits you can count on: <ul><li>Pay rate: $20.50 per hour</li><li>Start time: Between 10 PM and Midnight</li><li>12 -14 hour shifts.</li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.</li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> Your schedule depends on the route your assigned Delivery Driver runs. Essential Job Functions: <ul><li>Unload trailer using a hand truck or 2-wheeled dolly.</li><li>Place all delivery items in customer-designated food-safe storage areas.</li><li>Assist the Driver's efforts to ensure accurate and on-time deliveries.</li><li>Work safely to prevent injury to people and damage to products.</li></ul> Minimum Qualifications and Requirements: <ul><li>At least 18 years of age.</li><li>Lift and move product and pallets which may weigh up to 75 pounds.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

DELIVERY ASSISTANT - NO CDL REQUIRED

McLane Drivers safely deliver and unload product from our distribution centers to our customers, and they earn great pay and benefits. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Pay Rate: Up to $85,000 for qualified candidates depending on experience.</li><li>Comprehensive benefits including medical, dental, vision, company-paid life insurance, and more. </li><li>Discount programs.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Paid holidays, vacation time, sick leave accrual, tuition reimbursement program, and more.</li></ul> MINIMUM QUALIFICATIONS &amp; REQUIREMENTS: <ul><li>At least 21 years of age.</li><li>Have a Commercial Driver License (CDL Class A) with a clean driving record.</li><li>Must meet McLane's MVR and risk rating qualifications. </li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CDL TRUCK DRIVER

CDL-A Delivery Truck Driver Tired of working 60 hours a week? Ready to get your work done and go home, while earning great income? Our delivery drivers average 48 hours a week while working 4 days schedules. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Pay Rate: Drivers make $87,000 to $126,000 per year (pay range based on experience).</li><li>Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Paid holidays, vacation time, sick leave accrual, educational assistance program, and more!</li></ul> MINIMUM QUALIFICATIONS &amp; REQUIREMENTS: <ul><li>At least 21 years of age.</li><li>Valid Class A commercial driver's license (CDL-A). </li><li>At least 1 year or 50,000 verifiable miles of tractor trailer driving experience.</li><li>Must meet McLane's MVR and risk rating qualifications. </li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$28.47 - $34.80 HourlyDepartment:Department of Community Services (DCS)Job Type:On-CallExemption Status:United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified): The Opportunity:*only apply for this position once*<h4>OVERVIEW:</h4>This Work Matters!Note: This recruitment will be used to fillon-call (relief) positions. An on-call employee is an employee whose appointment is intermittent, irregular or is normally less than half-time, but may work up to 35 hours in a work week. On-call positions may be just the right fit for a person with minimal outside responsibilities and who may not want to always have the same routine. The ideal candidate for on-call work must be flexible in their scheduling and be willing to compromise.If you're interested in becoming anOn-Call/Relief Certified Veterinary Technician (CVT)committed to providing excellent care to animals, providing equitable services to pet owners in the community, and implementing evidence-based best practices in shelter care, thenyou should join our team!At Multnomah County Animal Services (MSAS), we continually strive to improve how we work by pushing for greater transparency so people have access to information they need to make smart decisions, creating energy to support a thriving workforce, showing respect so everyone can bring their best authentic self to work every day.&nbsp;We are compelled by the opportunity to make a difference.&nbsp; We look for people who can grow, think, lead and inspire, and help shape a culture that thrives on diversity and rewards commitment to public service. We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.&nbsp;As part of the Animal Health team, you will be performing a variety of veterinary procedures such as conducting health exams, administering vaccinations and medical treatments, performing diagnostics, and recording findings and assessments.&nbsp; You may also assist veterinarians in surgery, including intubation, inducing/monitoring animals under anesthesia, and performing humane euthanasia.Specifically, we are looking for someone who:<ul><li>Has the ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.</li><li>Is culturally sensitive to, and understands and practices racial and socioeconomic equity principles.</li><li>Has the knowledge and ability to handle animals using low-stress and safe handling methods for animals that may have limited behavior information.</li><li>Has the ability to work calmly under pressure, demonstrating the ability to think clearly and quickly while mastering multiple tasks.</li><li>Provides a high level of professional customer service for both internal and external customers, and performs duties while working effectively with diverse and sometimes difficult clientele.</li><li>Is detail oriented and thorough in all assignments and tasks</li></ul><h4>What We Can Offer You:</h4>Multnomah County Animal Services is a division of the Department of Community Services. In addition to Animal Services, Multnomah County’s Department of Community Services is comprised of additional unique and essential government services, including Elections, Land Use Planning, and Transportation.The common mission of these diverse lines of business is articulated in this very simple statement: Inclusive community. Accessible services. So, with us, you will be challenged, you will be encouraged to excel, you will be given the opportunity to build a rewarding career, and you will be proud to be a part of the Multnomah County Animal Services team. You will be part of a strong organization dedicated to providing outstanding services to the community. Imagine working on finding forever homes for animals, being challenged to develop your skills and experience, and having opportunities to build a successful career.At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit ourWorkforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.&nbsp;This recruitment will be used to fill any current and future full-time, part-time, on-call, temporary and limited duration positions while the eligible for hire list is active.<h4>TO QUALIFY:</h4>We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of theselection process page.<h4>Minimum Qualifications/Transferable Skills*:</h4><ul><li>Six (6) months of work experience in an animal health-related field; AND</li><li>Possession of a Certified Veterinary Technician certificate issued by the Oregon Veterinary Medical Board as outlined by OAR 875-030-0010; AND</li><li>Possession of, or ability to obtain within six (6) months of hire, a Euthanasia Technician certificate issued by the State of Oregon.</li></ul><h4>Preferred Qualifications/Transferable Skills*:</h4>You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.<ul><li>Two (2) years of Certified Veterinary Technician (CVT) experience in a veterinary practice; OR one (1) year of CVT experience in an animal shelter setting.</li><li>Ability to effectively handle high-stress situations while still demonstrating the key values and mission of MCAS.</li><li>Demonstrated experience in supporting high-volume spay/neuter surgeries.</li><li>Demonstrated experience in assisting in the management of overall population/herd health in a shelter setting, including assisting in the management of infectious disease outbreaks.</li><li>Demonstrated ability to work both independent of and in collaboration with veterinarians, other CVTs, and veterinary assistants.</li></ul>*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position . Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.<h4>SCREENING AND EVALUATION:</h4><h4>The Application Packet:</h4>Please be sure to provide all the materials below in your application submission:Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.Attach a resume: Please indicate how you meet the required minimum qualifications . Attach the PDF document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.Note for internal candidates:After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.<h4>The Selection Process: For details about how we typically screen applications, review our overview of theselection process page. We expect to evaluate candidates for this recruitment as follows:</h4><ul><li>Initial review of minimum qualifications</li><li>Evaluation of application materials to identify the most qualified candidates</li><li>Consideration of top candidates, which may include phone interviews, panel interviews, and/or additional testing</li><li>Professional reference checks</li></ul>Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.<h4>ADDITIONAL INFORMATION:</h4>Type of Position: This on-call position is eligible for overtimeSchedule: VariesLocation: Multnomah County Animal Shelter, 1700 W Historic Columbia River Hwy, Troutdale, OR 97060Questions?Eric Garcia, Recruiter&nbsp;Department of Community Service&nbsp;<a href="mailto:ericga@multco.us" target="_blank">ericga@multco.us</a>Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Angie LarsonEmail:<a href="mailto:angie.r.larson@multco.us" target="_blank">angie.r.larson@multco.us</a>Phone:+1 (503) 4079569Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:6066 - Veterinary Technician

Certified Veterinary Technician (Relief/On-Call)

<h4>DAYTONA INTERNATIONAL SPEEDWAY</h4>Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal’s prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of "The Great American Race” – the DAYTONA 500. Though the prestigious season-opening NASCAR Cup Series event garners most of the attention – as well as the largest audience in motorsports - the approximately 500-acre motorsports complex boasts the most diverse schedule of racing on the globe, thus earning it the title of "World Center of Racing."&nbsp; Among the nine major weekends of racing activity are the Rolex 24 At DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic and the Coke Zero Sugar 400. Rarely a week goes by that the Speedway grounds are not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training.Daytona International Speedway Tours department seeks a talented individual to join our team as a Lead Tour Guide and Driver to conduct guided tours of our Daytona Beach Speedway. This role requires strong leadership, customer service skills, and the ability to assist in managing day-to-day tour operations while maintaining high safety and quality standards.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li>Conduct Daytona International Speedway Tours (Speedway Tour, All Access Tour, and VIP Tour) in a professional and informative manner</li><li>Provide leadership to Tour Guide Drivers offering guidance, support and knowledge.</li><li>Ensure safety of guests.</li><li>Prepare trams at the start of the shift (i.e. check fuel, oil, water, and all other fluids as necessary)</li><li>Assist guests with special needs and ensure ADA compliance</li><li>Complete necessary paperwork (i.e. guest log sheet, incident and vehicle condition reports, daily closing sheets)</li><li>Memorize and deliver various tour script narratives to guests in a clear and exciting presentation.</li><li>Drive multi-unit trams, pickup trucks with single and double Featherlite trams, and a 28 passenger bus to deliver daily tours and during event time.</li><li>Drive pick-up truck with Featherlite Tram to take NASCAR Racing Experience guests to the infield and return to Tours area.</li><li>Operate walkie-talkie radio in proper and professional manner.</li><li>Enhance guest’s knowledge of NASCAR, Daytona International Speedway, and motorsports in general.</li><li>Assist in training of new staff</li><li>See something, say something – Immediately report any conditions or safety items in need of attention.</li><li>Other duties as assigned and available to work during events with Daytona International Speedway with Event Tram Operations</li></ul>CERTIFICATES, LICENSES, REGISTRATIONS <ul><li>CDL Class C required. Passenger endorsement preferred.</li><li>Clean driving record (verifiable by company background check).</li></ul>PHYSICAL DEMANDSThe employee must be able to occasionally lift and/or move 60lbs and be able to work in all elementsADDED CANDIDATE ATTRIBUTES<ul><li>Foreign language skills (French, Spanish, German, etc.)</li><li>CPR/Defibrillation course</li></ul>Apply Now!Learn more about this role and our team by applying at <a href="http://www.careers.nascar.com" target="_blank">www.careers.nascar.com</a> for consideration.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.Follow us on Twitter @NASCARJobs to stay current on all of our openings.

NASCAR

Lead Tour Guide / Driver

<h4>Overview</h4>LMI is seeking an IT Service Desk Technician to support our Colorado Springs, CO office. This role is responsible for identifying, isolating, and resolving hardware, software, and AV technology tickets for LMI staff and clients. This person coordinates referrals with appropriate technical, professional, and service personnel for follow-ups, training, repairs, and other services. The ideal candidate is expected to be on-site, Monday through Friday, from 8:00 AM to 5:00 PM, mountain time.&nbsp;<h4>Responsibilities</h4>Tasks &amp; Technologies&nbsp;<ul><li>Maintain, analyze, troubleshoot, and repair LMI computer systems, hardware, software, computer peripherals, and end-user devices.&nbsp;</li></ul><ul><li>Provide support in areas of account creation, maintenance, and removal, standard desktop applications, and corporate applications.&nbsp;</li></ul><ul><li>Provide real-time support of AV equipment and teleconference software during and prior to meetings/conferences as needed.&nbsp;</li></ul><ul><li>Support systems, users, and applications in a geographically dispersed workforce.&nbsp;</li></ul><ul><li>Maintain a sufficient IT home environment (high-speed internet service) and provide remote support from home as needed,&nbsp;&nbsp;</li></ul><ul><li>Connect personal smart phone to LMI’s MDM to have access to LMI resources on that device.&nbsp;</li></ul>Documentation &amp; Communication&nbsp;<ul><li>Using the IT Service Management (ITSM) system, log and track all incoming IT related tickets from help desk calls, walk-ins, and self-service queue.&nbsp;</li></ul><ul><li>Ensure all actions are professionally and thoroughly documented per ISO 20000-1:2018 standards within the ticketing system (ServiceNow) and communicated to end-users.&nbsp;</li></ul><ul><li>Contribute to continuous improvement and enhance the quality of service by reducing costs, improving ticket processing, and sharing solutions which may improve user experience or workflows with the team and the management chain.&nbsp;</li></ul><ul><li>Create, update, and maintain knowledge base articles that are part of ServiceNow.&nbsp;</li></ul>Policies &amp; Procedures&nbsp;<ul><li>During initial contact with user, attempt to isolate and resolve the problem.&nbsp;</li></ul><ul><li>Conduct triage and troubleshooting of incoming issues with other support tiers as needed to identify root cause and resolution.&nbsp;</li></ul><ul><li>Ensure tickets are addressed within applicable SLA timelines and in alignment with best practices.&nbsp;</li></ul><ul><li>Escalate tickets needing tier 3 assistance to the appropriate workgroup.&nbsp;</li></ul><ul><li>Coordinate referrals for appropriate technical repairs, training, and resolution follow-up.&nbsp;</li></ul>Time &amp; Travel&nbsp;<ul><li>Perform support duties during occasional weekend and off-hour times as needed.&nbsp;</li></ul><ul><li>Travel&nbsp;as needed.</li></ul><h4>Qualifications</h4>Experience&nbsp;<ul><li>3+ years of help desk experience.&nbsp;</li></ul><ul><li>Experience using ticket management software (ServiceNow highly preferred).&nbsp;</li></ul><ul><li>Experience supporting computing hardware, software applications, operating systems, and network connectivity.&nbsp;</li></ul><ul><li>Prefer Security+ or equivalent certification&nbsp;</li></ul><ul><li>Experience with MacOS, Microsoft Windows 10 &amp; 11, Microsoft 365, Android, and iOS preferred. Linux appreciated but not required.&nbsp;</li></ul><ul><li>Degree in a technical field preferred.&nbsp;</li></ul><ul><li>Audio/Visual acumen.&nbsp;</li></ul>Necessary Traits&nbsp;<ul><li>Ability to explain and document technical information clearly to non-technical users.&nbsp;</li></ul><ul><li>Ability to be patient, empathetic, and customer-focused to improve end-user satisfaction.&nbsp;</li></ul><ul><li>Ability to prioritize tasks and manage time effectively to handle multiple issues simultaneously.&nbsp;</li></ul><ul><li>Understanding of basic cybersecurity practices to help users avoid common security threats.&nbsp;</li></ul><ul><li>Demonstrated analytical and problem-solving abilities, as well as attention to detail.&nbsp;</li></ul><ul><li>Must possess strong interpersonal and information-gathering skills.&nbsp;</li></ul><ul><li>Demonstrate confidence and resilience to make ethical decisions and advocate for best practices, ensuring alignment with organizational values and goals.&nbsp;</li></ul><ul><li>Strong organizational skills.&nbsp;</li></ul><ul><li>Possess excellent customer service skills.&nbsp;</li></ul><ul><li>Ability to obtain a security clearance.&nbsp;</li></ul><h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

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