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Title: Laboratory Technician I (Temporary Part-Time)
Department: Natural and Behavioral Sciences
Campus: Magnolia Campus
Closing Date: Open Until Filled
Type of Appointment: Temporary Part-Time
Pay Rate: $16.95 per hour
*If you are a PSCC Student and eligible for the Student Employment Program, you will be paid on experience and the rates are $14.00 (no experience), $15.00 (6 months experience) and $16.00 (9 months experience)*.
Work Hours: 30 hours per week
Contract Period: January 2, 2025 – March 31, 2025
 Position Summary:&nbsp;The overall purpose of this job is to manage and operate all science laboratories on campus. Main functions include preparing science experiments, as well as obtaining all supplies, materials, and equipment needed by the faculty and students in the laboratories through college channels, and setting these out in an orderly fashion. This includes such things as preparing chemicals, reagents, and solutions, growing plants, properly disposing of chemical and biohazard waste, updating SDS information and other safety protocols, maintaining a clean/safe environment in the laboratories, cleaning up after experiments, and making sure equipment is accounted for and in working order. Another responsibility is to communicate with the laboratory instructors to help with troubleshooting minor issues during class. As a member of a site campus, this person is expected to engage with the campus community at that site campus. All of these are done with a team attitude to the benefit of our students and the goals of our college.
Duties and Responsibilities:
42% Set up laboratory for both lab experiments and for lab practicals with required supplies, materials, and equipment; take down the same. Lab setups include laboratory courses in General Biology, General Chemistry Anatomy and Physiology and Microbiology.
20% Clean up lab(s), including sanitation, waste disposal, maintenance and/or repair laboratory equipment, and models, ensuring proper storage of equipment, keeping accurate/up to date inventory of lab models and equipment
10% Order &amp; obtain needed supplies through communication with the Lead Laboratory Technician and other department members.
10% Prepare chemical reagents and solutions; and operate various equipment as needed to accomplish these tasks.
5% Communicate lab needs to Lead Laboratory Technician and serve as liaison between lab instructors and course lead instructors.
5% Ensure a safe laboratory environment through proper disposal of chemical/biohazardous waste, update SDS files, proper labeling of chemicals and reagents, test safety equipment, create visual aids in the lab(s) to inform instructors and students of required lab safety guidelines and practices, inform instructors of updated and/or current safety standards
5% Assist with site campus activities and miscellaneous projects as assigned by the campus dean.
3% Travel to other branch campuses as needed to attend meetings/trainings, assist other lab technicians, etc.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Required Qualifications: Bachelor’s degree or higher in a natural science such as Chemistry or Biology. No career experience is required, however the laboratory experience required to obtain a degree in the natural sciences should be sufficient; additional laboratory work experience outside of what is required to obtain a degree in the natural sciences would be preferred.
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the top right to apply.
#mrp

Motlow State Community College


      Laboratory Technician I (Temporary Part-time)
    

Title:&nbsp;Helpdesk Technician II
Pay Rate:&nbsp;$36,270 - $44,390.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Department:&nbsp;Information Technology Support
Classification: 2- Hybrid
Number of Positions:&nbsp;1
Position #:&nbsp;601040
Type of Appointment:&nbsp;Full-Time
FLSA Status: Non-exempt
Required Documents Needed to Upload at Time of Application:
<ul>
<li>Resume</li>
<li>Unofficial Transcripts</li>
<li>Three Professional References (See below)</li>
</ul>
Reference check requirements:
<ul>
<li>Non-supervisory roles: three (3) current or former supervisors</li>
<li>Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references</li>
</ul>
Position Summary:&nbsp;The purpose of this job is to work as a member of a team to provide the first level of support for faculty, staff, and student problems and questions regarding computer services at the college.&nbsp; This position draws on general technical knowledge and skills and on familiarity with college procedures to help users who contact helpdesk by telephone, email, text message, online chat, and in person.&nbsp; As the first line of support, the helpdesk team presents the face of college computer and networking services to students and employees, including providing self-help on the website, instructional seminars for students and employees, representation at campus events, etc.
Essential Functions:
20% Troubleshoots and resolves customers’ issues with Pellissippi State computer devices, systems and services; routes problems that need to be escalated to the various IT departments, such as, but not limited to: Application Programming Support; Data Analytics; Educational Technology Services; Network Support; Systems &amp; Operations; Technical Support. Ensures the appropriate technician is notified of hardware or software problems, and provides follow-up assistance to faculty, staff and students for the reported problem. [TRIAGE]
35% Provides exceptional customer service and technical expertise for customers via telephone, email, text message, online chat, and in person. Serves as the first line of technical support to end users on a variety of issues. Identifies, troubleshoots, and responds to issues and requests in a timely manner.&nbsp; Support includes, but is not limited to: assisting with solving account access problems, resetting passwords, installing software, answering questions pertaining to college provided services including email, Microsoft Office, scanners, printers, and use of college specific applications such as BrightSpace, Banner, Argos, BDMS, and more, and use of administrative and instructional applications, servers, networks, scanners, printing, and online courses. Resolves issues related to use of consumer electronics (laptops, tablets, smart phones, etc.) on the College network.&nbsp; Assists in the ordering, inventory, delivery and installation of toner. Uses diagnostic tools to identify problems such as, monitoring network status for five campuses. [SCOPE]
20% Maintains a log of customer data, including contact information, problem statement, problem routing and resolution in work order system and appropriate tools. Provides feedback to the organization on customer issues. [RECORDS FOR INTERNAL REFERENCE]
10% Creates, maintains, and assists with online and print documentation for college users of computer services. [DOCS FOR USER REFERENCE]
5% Maintains documentation and policies for the Information Technology Support staff.&nbsp; Assists management in creating and documenting Computer Help Desk procedures. Adheres to all College policies for network, hardware and software use; consults with supervisor about policy and procedure questions. [POLICIES]
5% Fills-in as Open Computer Lab assistant as necessary, performing daily tasks of that position. During hours when Computer Help Desk is open and no Technical Support Group technicians are on staff, may be called upon to perform some duties usually assigned to TSG staff, such as basic troubleshooting of computer or AV equipment in classrooms. [SUB IN LABS OR AS TECH AFTER HOURS]
5% Develops and presents seminars and workshops to educate faculty, staff and student users of specific systems, such as Brightspace, MS Office Products, Office 365, etc. Represents Computer Help Desk at special college events at various campuses hosted by Enrollment Services, Student Life, New Student Orientation, etc. [PRESENTATIONS]
Key Results Areas:&nbsp;
Timely resolution of individual incidents of malfunction, misuse and user uncertainty regarding computer devices, systems, and services, and reduction in frequency of such incidents via user education and summarization of problem reports and user feedback to management and designers of current computer services.
Job Requirements:
Associate’s degree in a computer related field and 2 years’ experience or high school diploma/equivalent with five years’ experience working with computer systems and hardware. It is critical that a vast amount of ongoing training be required which includes knowledge of how proprietary software operates.&nbsp; Additionally, troubleshooting training skills need to be continually developed through the use of Computer Help Desk and online training manuals, peer-to-peer training, and training courses regarding all aspects of the technical world such as for example, software applications.
Part-time work experience is calculated at 50% of full-time experience.
Skills &amp; Abilities:
<ul>
<li>Strong ability to analyze problems and troubleshoot solutions</li>
<li>Strong ability to communicate well with users and exercise graceful patience</li>
<li>Strong technical knowledge</li>
<li>Strong de-escalation skills with frustrated users</li>
<li>Demonstrated ability to remain calm under pressure</li>
<li>Strong written communication particularly with email at all levels of the organization</li>
<li>Ability to exercise good judgment</li>
<li>Demonstrated experience with Microsoft Active Directory is a plus</li>
</ul>
Complexity &amp; Creativity: 
Creative thinking is essential in this position.&nbsp; The ability to visualize a situation from the user’s perspective allows for greater troubleshooting potential.
Financial Impact: 
<ol>
<li>A Computer HelpDesk Technician is responsible for ordering, inventorying, maintaining, and securing toner inventory.&nbsp; Unknowledgeable and inaccurate ordering could result in very costly waste, and leaving items in an unsecure environment could result in extreme loss.&nbsp;</li>
<li>This position is responsible for recycling toner which supports sustainable campus efforts.</li>
</ol>
Responsibility for Accuracy: 
<ol>
<li>An employee that does not recognize or communicate immediately a possible network or server outage could cause a college-wide work stoppage for faculty, students and staff.&nbsp;</li>
<li>It is very important, additionally, that when we work with users that before we end the conversation that they understand what username/password is used to access our different systems because some will try access when our Helpdesk staff is not available.&nbsp;</li>
<li>Confidential account information could be compromised; therefore, in order to comply with FERPA, confidentiality must be maintained.&nbsp;</li>
</ol>
Judgement and Decisions: 
Handles complex tasks on a daily basis – working with students, faculty and staff, you realize that many when they contact Helpdesk, do not know enough about technology to explain the problem correctly, and additionally it is common that Helpdesk is contacted when the user is stressed and working to meet a deadline.&nbsp; Additionally, many users are apprehensive of technology in general.
The most important task is to ask the correct questions to get to the real problem as quickly as possible, the next step is to determine if it is user error or a problem that may need routing to a specialized technician.&nbsp; To add, there are many times that Helpdesk assists with software that we have never viewed, so listening to what users are viewing on screens is crucial.&nbsp; The last step is an important one - when needed, offer reassurance to the user that all systems are working and they will not have a problem accessing what they need.&nbsp; This last step, reassurance, is the confidence that some users need to continue with their mission.&nbsp; Troubleshooting technology issues are normally easy to address when compared to handling a stressed, inexperienced technology user working on a deadline, this situation always requires a creative approach in assistance to meet their needs.
Physical Demands:
1.Carpal Tunnel from repetition of working on keyboard, due to remaining stationary for prolonged periods of time). In front of a computer, assisting customers over the phone or attending walk-ins seeking help
2.Lift or move 50 lb. boxes of copy paper to deliver to computer labs.
3.Deliver and stock carts of toners in supply room.
4.Exposure to hot rollers and fusers when replacing printer supplies.
Hazards:
1. Carpal Tunnel from repetition of working on keyboard, due to remaining stationary for prolonged periods of time). In front of a computer, assisting customers over the phone or attending to walk-ins seeking help
2. Lift or move 50 lb. boxes of copy paper to deliver to computer labs.
3. Deliver and stock carts of toners in supply room.
4. Exposure to hot rollers and fusers when replacing printer supplies.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp;enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp


      Helpdesk Technician II
    

Title:&nbsp;Database Systems Technician

Department:&nbsp;Information Technology

Number of Positions:&nbsp;1
Classification:&nbsp;2 - Hybrid
Position #:&nbsp;190130
Type of Appointment:&nbsp;Full-Time
FLSA Status:&nbsp;Exempt
Pay Rate:&nbsp;$52,350 - $65,060.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;Non-supervisory roles: three (3) current or former supervisors
Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references
Position Summary:&nbsp; The purpose of the is job is to provide maintenance and technical support of computer systems, database server and selected third-party applications used enterprise wide in a local and hosted environment.&nbsp; Provides mission critical applications supporting college operations.&nbsp; Provides expertise and guidance in the areas of evaluation, development, implementation and support of daily operations of the network system servers and third party connected application to the local database environment.&nbsp; Maintains Oracle database systems, security and user provisioning for database services.
Essential Functions:
40% Perform installation and administrative function for Network server systems to include Database server administration for college database record systems.&nbsp; Monitor performance and troubleshoot error alerts using locally developed tools.&nbsp; Install patches, fixes and upgrades required for all production and test environments.
10% Install database systems and software products, manage file systems, monitor performance and troubleshoot error alerts from commercial and locally-developed monitoring tools; install database patches, fixes and upgrades required for all administrative production test environments.
10% Manage and oversee backup and restore for databases and files along with server systems.&nbsp; Ensure integrity of data while developing and maintaining strict security protecting systems and data.&nbsp; Create and write scripts necessary to facilitate management of systems and automated processes.
10% Perform system administrative functions for the production administrative and academic computer systems including RedHat Linux and Microsoft Windows servers.&nbsp; Design and maintain technical procedures for systems and database backups, installations and software upgrades.
10% Provide proper documentation for systems and applications supported and problem resolution information including use of formal trouble ticket systems; help implement IT policies and procedures; support end users as needed with database and system issues
15% Perform preventive maintenance procedures to ensure quality performance of college servers; work with Networking group and others to implement new services.
5% Provide strategic planning related to databases, security systems, and hardware resources necessary for optimal operation of college administrative systems.&nbsp; Server as local contact to ensure compliance of established PCI standards are implemented and followed.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: Availability and reliability of the computer servers supporting database services for student and employee information.&nbsp; Near 100%, expectation of these systems is required.
Job Requirements:&nbsp;
Bachelor’s degree in computer science or related field and 2 years’ related experience as a technical systems administrator in Unix/Linux and Windows environment.&nbsp;
Associate’s degree in Computer Science or related field and 4 years’ related experience as a technical systems administrator in Unix/Linux and Windows environment.&nbsp;
High school degree and 6 years of related experience may be substituted for AS degree as a technical systems administrator in Unix/Linux and Windows environment.&nbsp;
Part-time work experience is calculated at 50% credit of full-time work experience.
Complexity &amp; Creativity: Knowledge in systems design and access technologies with SQL. Expertise in local area networking and wide area networking environments.&nbsp; Ability to communicate effectively and to establish and maintain effective interpersonal relationships with others.&nbsp; Experience with firewalls and authentication systems a plus.&nbsp; Ability to write technical documentation.&nbsp; Understanding of network equipment and configuration rules, understanding of computer system security and account management. Able to engage in the college’s mission and values.
Magnitude of Impact:&nbsp; Errors in configuration of critical third-party products have a direct impact on the ability to collect student payments.&nbsp; Downtime in software supporting payroll and other business process would have negative consequences for the institution.
Responsibility for Accuracy: Errors in system configuration are possible.&nbsp; Typically, the employee will find this error directly or others (staff, users) involved in testing systems will find any mistakes; an undetected error can adversely impact computer services across the institution
Financial Impact:&nbsp;System inoperability or failure to maintain systems can lead to direct compromise of data or system failure which directly result in loss of revenue for site income or function
Judgement and Decisions:&nbsp;Employee must be able to make technical decisions independently. Decisions that would result in significant outages, etc. will be discussed with supervision and scheduled when possible. Sound judgment and analytical thinking are required to succeed in this position.
Nature of Contacts: Contacts with others in department to address problem resolution, plan services/reconfigurations; contacts with others outside department to discuss services needed; contacts with other institutions or vendors when working on problem resolution or planning upgrades/changes.
Physical Demands:&nbsp;May require lifting and bending to install equipment.&nbsp; This job requires attention to audible alerts in the computer room as well as daily calls with vendors and others.&nbsp; Job requires significant attention to detail and finding anomalies in a wide variety of files, listings, and configurations on computer displays.&nbsp; Must be able to detect various lights on servers, etc. in the computer room.&nbsp; Also, color perception because various reports and instructions from software documentation will be color coded for clarity.&nbsp; Primarily an office environment
Hazards: Working with racks of servers, etc. introduces safety issues due to lifting equipment and connecting equipment to electrical circuits.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​


      Database Systems Technician
    

Title:&nbsp;Event Technician (Temporary&nbsp;Part-Time) Position Summary:&nbsp;Primary job will be in the Clayton&nbsp;Performing Arts Center, Goins Building Auditorium and other spaces on the&nbsp;Hardin Valley Campus. However, events occur on all five campuses so travel can&nbsp;be expected from time to time. Closing&nbsp;Date:&nbsp;This position will stay open at the department’s&nbsp;discretion. Type of Appointment:&nbsp;Temporary Part-Time Department:&nbsp;PSCC-Event Services Typical Duties &amp; Responsibilities:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 30% Provide technical support for internal/external events including&nbsp;audio/video equipment setup, testing, and teardown, operating lighting and sound boards, recording equipment, and backstage management. 20% Provide functional support for scheduling college events&nbsp;including data entry into the college scheduling software. 20% Provide functional support for box office operations&nbsp;including selling tickets and processing ticket orders. 20% Consult with internal and external clients to plan&nbsp;lighting, sound, media, and staffing requirements to stage events. Planning&nbsp;could include attendance at meetings and rehearsals to determine needs. 10% Other duties as assigned. Note:&nbsp;the college reserves the right to change or reassign&nbsp;job duties or combine positions at any time. Required Qualifications: • High school diploma or equivalent • Minimum of 1 year related work experience Knowledge,&nbsp;Skills &amp; Abilities: Ability to communicate effectively with clients and staff to&nbsp;foster a cooperative working environment. Client management experience&nbsp;beneficial. Sound and light board operations in a theatrical or event space,&nbsp;understanding of standard A/V equipment, experience with data entry software,&nbsp;Audio/Video troubleshooting skills, wiring, reading wiring diagrams,&nbsp;understanding both audio reinforcement and playback systems, basic mechanical&nbsp;knowledge. Skills with word processing, spreadsheets and database applications.&nbsp;No second language is required. On the job training with sound and light board operations,&nbsp;scheduling software, and ticket sales software. Preferred Qualifications: Specific experience in performing arts, including&nbsp;theatrical lighting, sound, and stage management. Special Instructions to&nbsp;Applicants: To be&nbsp;considered for a position at Pellissippi State, you must create an on-line&nbsp;application. Your skills, abilities, qualifications, and years of experience&nbsp;will be evaluated using only what is recorded on your application. Please note:&nbsp;attaching a resume does not substitute for completion of the application form.&nbsp;Part-time work experience is calculated at 50% of full-time experience. Please&nbsp;note: to scan, upload, or attach documents, a computer and scanner are&nbsp;available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi&nbsp;State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer. If you&nbsp;have any problems or questions please contact Pellissippi State&nbsp;Community College’s Human Resource Office at 865-694-6407 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>. If you are interested in this position, click on the link to&nbsp;the left to apply.
#mrp


      Event Technician (Temporary Part-Time)
    

Title: Testing Technician II (Temporary Part-Time)
 Department: Testing Center
 Campuses: Work on different site campuses (Hardin Valley, Strawberry Plains, Division Street, Blount County)
Closing Date: Open Until Filled
 Type of Appointment: Temporary Part-Time
 Pay Rate: $16.00/Hr
 Work Hours: Temporary Contract. Up to 6-32 hours per week as needed and be on call or fill-in as needed (Work some Saturdays from 8 a.m.- 1 p.m.)
Position Summary: The overall purpose of this job is: The Testing Center is responsible for the testing activities of PSCC. These primarily include administration, proctoring and proper security of testing materials. We also administer basic skills assessment tests, class testing for teachers including on line courses, testing for off campus agencies, other colleges and universities and the administration of DSST and CLEP exams.
Typical Duties &amp; Responsibilities:
85% Test Administration
1. Operates Testing Centers with or without Testing Technician I (checks in students, pulls student tests, finds passwords, handles student/instructor concerns, seats examinees, helps examinees log-on to computers, starts timing instruments as needed, collects completed tests and testing materials, watches examinees to ensure administration conditions are met in the Testing Centers, etc.).
2. Successfully complete requirement necessary to achieve certification to administer a number of standardized exams, such as CLEP, DSST, Pearson-Vue and HISET.
3. Explains individual testing requirements to students—procedures and resolves any misunderstandings using appropriate customer service and management techniques. 4. Collaborate with faculty regarding test revisions, availability of tests, and guidelines and testing options for various tests.
5. Prepare an Incident Report to document irregularities, testing discrepancies, or dishonesty and forward report and copies of pertinent materials to faculty and Test Supervisor.
6. Maintains an optimal testing environment that adheres to college, standardized and National College Testing Association (NCTA) standards.
7. Collaborates with Supervisor, Test Administrators, and other testing staff regarding improving/changing testing operations, staffing, and updating of Testing Center policies and procedures.
8. Provides information, clarification and advice to testing staff regarding test delivery, policies, procedures, test retrieval and use of specialized computer testing software.
9. Interprets often complicated procedures for administration of proctored tests from other colleges/universities and standardized testing companies; and comprehends delivery methods for several categories of tests, including classroom make-up, Internet, CBT, essays, pre-GED, and other remote/proctored exams delivered paper/pencil or computer-based format.
10. Helps maintain security and accountability of tests before, during, and after testing in compliance with established guidelines.
10% Test Office
11. Performs office related duties as required, including answering phones and making test appointments, preparing deposits for testing funds, creating flyers for test schedules and policies, answering test questions, scanning tests or answer sheets, making copies, filing, and faxing/mailing tests/reports.
5% Other
12. Performs other duties as needed. Note: the College reserves the right to change or reassign job duties, or combine positions at any time.
Required Qualifications: · High school diploma or equivalent · Minimum of one year full-time work experience administering standardized paper/pencil and computer based testing · Experience with the use of computer equipment and knowledge of office related skills. · Certification training and exams must be completed prior to administering tests that requires such certification (HISET, CLEP, etc.).
(Part-time work experience is calculated at 50% credit of full-time work experience)
Knowledge, Skills &amp; Abilities:
Must have excellent problem solving and organizational skills. Must have excellent decision making skills. Excellent customer service and computer related skills are required to be fully qualified for this position. A second language is not needed or required.
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application.
 Please note: Attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resource Office at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the right to apply.
 #mrp

5 Technician Jobs in Knoxville, TN, USA