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<h3>Job Description:</h3>The Role Are you looking for an exciting and challenging client facing role where you get to engage and establish a relationship with Plan Sponsors day in and day out? Do you like to learn new things and think creatively? Fidelity's Testing &amp; Reporting Services (TRS) team is seeking an experienced defined contribution compliance professional. This position acts as the primary contact for all Nondiscrimination Testing (NDT) and Form 5500 related services, encompassing client engagement, education, and consultation for NDT, Form 5500, PYES, and other special testing services.The Expertise and Skills You Bring<ul><li>Bachelor’s Degree or equivalent is required – preferably in Math, Finance, Accounting, Business or other related field</li><li>Defined Contribution client service experience required including consultation, ability to handle intensified issues, provide sales support and assist in implementing services</li><li>ASPPA credentials (a plus)</li><li>Excellent oral and written communication skills explaining sophisticated regulatory topics with any audience, tailoring delivery to the audience</li><li>Leading the client experience and collaborating to gain consensus</li><li>Strong ability to balance and prioritize client work, internal project work, and other responsibilities</li><li>Strong organizational skills and ability to supervise at-risk client relationships</li><li>Research topics independently and deliver solutions on complex regulatory issues</li><li>Contribute to thought leadership while leading and driving initiatives across the department and organization</li><li>Work with multiple levels of Fidelity and possess good presentation skills</li><li>Assist with plan design discussions, implementation review and explore process improvements</li><li>Educating clients regarding their plan’s test results</li><li>Set proper expectations for new clients, plan sponsor contacts, and internal business partners</li><li>Lead the testing service team to find solutions when complex issues or errors arise</li><li>Build the confidence of clients in Fidelity’s services by offering solutions to test failures</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamTRS handles Plan Year End Summary Reporting, Annual Compliance Testing, Form 5500 completion, and Audit Support for the plan’s year-end audit. We (the Compliance Consultants) initiate and maintain the relationship between the Plan Sponsor and TRS. TRS collaborates with various groups within Fidelity, including Managing Directors, Client Service Managers, Client Service Administrators, Implementation, Money Out, Transaction Processing, and Fidelity’s Workplace Consulting, to ensure smooth year-end testing and processing.<h3>Certifications:</h3><h3>Category:</h3>ComplianceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

401K Compliance Plan Manager

<h3>Job Description:</h3>Sr. Manager, Brokerage RiskThe Brokerage Risk team advises Fidelity’s dynamic individual investor businesses building lifetime relationships with self-directed clients and helping them save and invest. As an integral member of the team, you will be responsible for supporting critical components of our risk program including risk assessments, incident and issue management, and key risk initiatives. The Brokerage Risk team covers a wide array of brokerage services including digital products, trading and margin, core brokerage operations, and client services.The Expectations for this Role <ul><li>Advise new product, business and senior leadership on operational risks and risk mitigation strategies.</li></ul><ul><li>Proactively lead risk assessments to identify, assess, and monitor operational risks and control gaps. Partner closely with business leads to develop remediation action plans. </li></ul><ul><li>Develop and track business unit key risk indicators to monitor operational risk profiles. </li></ul><ul><li>Coordinate risk initiatives with other second-line-of-defense leaders and functions to optimize cross-functional effectiveness. </li></ul><ul><li>Collaborate with legal, risk, and compliance across the organization to identify emerging risks and opportunities. </li></ul><ul><li>Timely investigation of incidents, determine root cause, and advise on corrective actions. </li></ul><ul><li>Build effective working relationships with business leaders and cross-functional partners. </li></ul>The Expertise and Skills You Bring <ul><li>6-8+ years of risk, compliance, legal, or audit experience at financial services institutions, e.g., asset managers, banks, regulatory agencies.</li></ul><ul><li>Experience with brokerage products and services, brokerage operations, or client service operations – including familiarity with regulatory requirements.</li></ul><ul><li>Strong judgment and analytical skills – you will need to excel at quickly analyzing complex risk and business issues in a variety of substantive areas.</li></ul><ul><li>Knowledge of risk frameworks, risk classifications, and experience in conducting risk assessments.</li></ul><ul><li>Proficiency in power point and excel and ability to deliver engaging and persuasive presentations and reporting to management.</li></ul><ul><li>Experience with Archer GRC or any industry GRC tool.</li></ul><ul><li>Bachelor’s degree</li></ul>Behavioral Attributes <ul><li>Independent worker with a bias to action and ability to deliver and drive outcomes with minimal guidance in a fast-paced, distributed, and complex environment. </li></ul><ul><li>Building and maintaining effective working relationships across businesses and support functions is critical to the success of this role. </li></ul><ul><li>Demonstrates exceptional attention to detail and communications skills (verbal and written) </li></ul><ul><li>Balances pace over perfection and able to support multiple projects and committees. </li></ul>The TeamBrokerage Risk supports the retail distribution arm of Fidelity Investments focused on enabling self-directed customers to achieve their financial goals. Brokerage Risk is a dedicated team of risk professionals who partner directly with business leaders and cross-functional partners to ensure comprehensive risk management throughout the brokerage businesses – from the frontline to executive leadership. As part of this team, you will help deliver risk advisory support on major firm initiatives and new products and services that directly impact more than 18 million self-directed investors.Note: Fidelity is not providing immigration sponsorship for this position.The base salary range for this position is $89,000-180,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Risk

Senior Manager, Brokerage Risk

<h3>Job Description:</h3>The RoleThe Solution Architect plays a key role in the Digital Service and Automation (DSA) architecture and strategy team. This individual will play a key role in improving our workflow and process automation platform to support our growing business. The Solution Architect works closely with business sponsors, project managers, engineers, and architects to develop strategies, standards, policies, and recommendations to develop best of class solutions for our associates and customers. This role leads the end-to-end architecture and is responsible for ensuring solutions meet strategic business and technical goals. The Solution Architect should enjoy open collaboration across teams, owning the outcome, and be well versed in both hands-on technical challenges and communicating strategies to partners. The Expertise and Skills You Bring<ul><li>BS degree in Computer Science or related software engineering field or equivalent experience (MS degree preferred)</li><li>Experience as a Solution Architect or Technical Lead</li><li>Experience using a Business Process Management (BPM) tool and Process Automation (e.g. Camunda)</li><li>Experience in AWS serverless services (e.g. SQS, step functions, lambda) with AWS certificate preferred</li><li>Familiarity with Robotic Process Automations (RPAs) (e.g. Blue Prism)</li><li>Experience in API first service development with Node.js or Java REST API development</li><li>Experience in Domain Driven Design</li><li>Experience on CI/CD process and related engineering excellence best practices</li><li>Demonstrable experience in building reusable/modular automation and/or workflow platforms</li><li>Ability to translate business needs into technology solutions and provide end-to-end reference architecture designs</li><li>Strong interpersonal skills who can clearly articulate and influence design solutions </li></ul>The TeamFidelity Enterprise Architecture team is seeking an individual who is looking for a meaningful and rewarding opportunity to help change and influence the future of AI platforms and products. As a member of the architecture team, you will take part in developing new platforms and capabilities that are the foundation for AI/ML used across the organization.. You will work with architecture and application teams to help champion innovation, drive standardization and deliver on new technology for our associates and customers.Fidelity Architecture and Engineering provides strategic technology direction and architecture vision for Fidelity. We're a comprehensive central architecture practice, leading IT strategy and architecture transformation, IT oversight and governance, promoting collaboration and open communication to facilitate better decision-making at all levels. Technology changes lives. Our strategies and solutions make that happen!The base salary range for this position is $126,000-255,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Director, Architecture - Process Automation

<h3>Job Description:</h3>RoleThe Select Market Relationship Management Team Lead (SVP, Group Manager) has senior management accountability for a multi-state book of business of Workplace Investing Select Market corporate client relationships! Primary responsibility is the effective leadership of approximately 10 Vice President, Managing Directors (MDs) to ensure the satisfaction and retention of 100+ corporate client relationships with over 500,000 individual participants and approximately $75-100B in assets under administration. The SVP, Group Manager is responsible for a portfolio of multi-product client relationships including the following services: Defined Contribution, Non-Qualified Plans, Defined Benefit, Equity Compensation, Health Savings Accounts, Managed Accounts, a portfolio of Health Solutions (including Health &amp; Welfare administration), Self-Directed Brokerage, Workplace Consulting and Emerging Products offerings (ex: Student Debt, Workplace Giving).CANDIDATE MAY BE LOCATED IN ANY EASTERN OR CENTRAL REGIONAL LOCATIONThis position involves extensive and ongoing client contact with senior level client decision makers (CFO, CEO, CHRO, SVP of HR) of existing and prospective customers. Effectiveness in the role requires superior executive presence, benefits and financial services acumen, and consultative sales skills. The SVP, Group Manager is responsible for developing and driving the overall business strategy for their team and client book of business in order to maximize business results. Focus areas include client retention and loyalty, revenue growth, product and services adoption and relationship risk mitigation strategies. Additional important management responsibilities include associate development, performance evaluation, compensation planning and hiring. The SVP, Group Manager is also a Supervisory Principal responsible for compliance oversight for all registered representative direct reports.Expertise and Skills you Bring.<ul><li>Accountable for retention, loyalty, satisfaction, and relationship growth of client book of business.</li><li>Provide focused leadership, motivation, and support for MD team to deliver consistently strong, balanced scorecard results in alignment with client objectives and Fidelity priorities.</li><li>Influence appropriate service model for clients based on their stated goals and objectives, as well as, their economic contribution to Fidelity.</li><li>Improve service delivery and advance individual client action plans to meet key business strategies and overall business unit objectives.</li><li>Develop and maintain strong client relationships (along with MD) across multiple client constituencies including HR, Treasury, Legal, and Procurement.</li><li>Leadership and support for all client re-pricing, renewal, and competitive rebid activity on team including strong collaboration with the MD and Rebid AE on all retention activities.</li><li>Provide leadership across internal support organizations to provide cross functional accountability for client retention and loyalty.</li><li>Engagement with internal business leaders in joint planning and client strategies to deliver upon desired outcomes.</li><li>Develop and maintain strong relationships with prevalent regional and national consulting firms representing Fidelity and client points of view for negotiations and ongoing relationship support.</li><li>Serve as Executive Sponsor for key client relationships including largest clients, clients with significant service escalations and clients requiring uptiering relationships based on risk mitigation plans.</li><li>Serve as functional liaison for the Select Market relationship management team effectively representing client and organizational interests with senior leaders across Fidelity.</li><li>In cooperation with SVP, Select Market Segment Lead, develop strategy and goals for the organization that produce year-over-year profitability.</li><li>Identify personal development objectives with each MD and support execution of plans to continually build competencies and skill sets to deliver outstanding business results.</li><li>Work closely with each unique associate to identify strengths and opportunities while leveraging best practices of existing talent.</li><li>Coach and mentor to provide continued career development and evaluate performance.</li><li>Provide leadership to build an empowered, diverse and inclusive team and segment culture.</li><li>Work in cooperation with staffing organization to develop desired proficiencies and experience to acquire the best and brightest talent for the organization and maintain.</li><li>Proactively cultivate relationships with desired organizations (internal and external) to produce and maintain a robust talent pipeline.</li><li>Ensure that team is compliant with all appropriate rules and regulatory requirements.</li><li>College degree required.</li><li>MBA or other advanced degree preferred.</li><li>Institutional client management and growth experience required.</li><li>Minimum of 5 years management experience required.</li><li>Complete series 7, 24 &amp; 63 exams within 90 days of hire.</li><li>Strong demonstrated negotiation skills spanning complex financial and service delivery related topics, both internal and client facing.</li><li>Proven ability to navigate and influence executive level business leaders, both internal and client facing across multiple functions and businesses.</li><li>Strong revenue management and overall financial acumen.</li><li>Ability to manage multiple, sometimes conflicting priorities, balancing the needs of the client and the organization.</li><li>Tangible competitive spirit with determination and motivation to win.</li><li>Proven leadership, coaching, and career developments skills with a mix of tenured and new professional MDs.</li><li>Demonstrated consultative sales skills.</li><li>Expert presentation, meeting management, and communication skills</li></ul>TeamWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.<h3>Certifications:</h3><h3>Category:</h3>Relationship ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

SVP, Group Manager Relationship Management

<h3>Job Description:</h3>Fidelity Investments is looking for a Senior Systems Engineer to join the Authentication Controls team within Enterprise CyberSecurity. This team provides Single Sign-On (SSO) and multi-factor authentication capabilities for hundreds of applications servicing the needs of the Fidelity workforce.The Expertise You Have and The Skills You Bring<ul><li>Bachelor’s degree in Computer Science/Engineering, Information Systems/Science, or a closely related field.</li><li>Minimum of five years of IT experience in systems engineering or infrastructure support</li><li>Experience supporting modern authentication standards such as:<ul><li>SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, FIDO2/WebAuthn</li><li>Using platforms like Ping Identity and Microsoft Entra ID.</li></ul></li><li>Strong understanding of TCP/IP networking and network infrastructure.</li><li>Knowledge of Active Directory, SCIM and JWT.</li><li>Proficiency in Windows and Linux operating systems.</li><li>Experience working in cloud environments such as Microsoft Azure and/or AWS</li><li>Excellent problem-solving skills with a commitment to the highest levels of quality.</li></ul>The following skills / experience are highly preferable for this role:<ul><li>Proficiency in scripting languages such as:<ul><li>(Python, PowerShell, Bash/Shell)</li></ul></li><li>Ability to automate tasks, perform log analysis, and integrate with APIs using scripts.</li><li>Experience with:<ul><li>Full stack development (front-end and back-end)</li><li>Version control tools (e.g., Git)</li><li>DevOps practices and CI/CD pipelines</li></ul></li><li>Exposure to Agile methodologies and collaborative development environments.</li><li>A cyber security certification, such as (AZ-104, SC-300, CompTIA, AWS sysops).</li></ul>The TeamYour role in the Authentication Controls team will see you supporting SSO products from the main industry vendors in a scaled, distributed, highly available environment. These solutions enable business units throughout Fidelity to offer SSO services in a secure and highly reliable manner, ensuring they in turn can provide products and services to the standards expected by Fidelity customers.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Systems Engineer

<h3>Job Description:</h3>The Role As part of the Product organization, the Program and Strategy Manager is responsible for delivering quality solutions by supporting the successful planning, execution, and delivery of initiatives while ensuring consistency with Product strategy, commitments, and goals. The Program and Strategy Manager works in conjunction with Stock Plan Leaders at the portfolio and program level to coordinate initiatives by providing oversight from initial assessment through solution launch with an emphasis on business readiness activities. This role will be primarily focused on supporting leadership by developing and driving critical SPS projects and deliverables aligned with the organization’s long-term strategic vision. The Expertise and Skills You Bring <ul><li>5- 7 years of related project management experience in financial services and/or strategy consulting </li></ul><ul><li>Bachelor’s degree required </li></ul><ul><li>Robust analytical thinking and a creative approach to tackling strategic business issues. </li></ul><ul><li>Ability to manage sophisticated projects across teams, and exercise influence and autonomy amidst shifting priorities and timelines. </li></ul><ul><li>Proficiency in verbal / written communication and comfort with presentation tools, including the Microsoft Office suite and ThinkCell, Tableau or PowerBI. </li></ul><ul><li>Willingness to learn and adapt quickly; to offer and accept feedback. </li></ul><ul><li>Knowledge of Fidelity could be meaningful for navigating organization and achieving goals. </li></ul>​The Team Stock Plan Services (SPS) provides companies with outstanding administration for their equity compensation programs, including stock option, restricted stock, employee stock purchase, stock appreciate and performance plans. SPS Product Development supports the business and technology work streams that deliver against approved initiatives including new products for emerging markets and enhancements to existing products.Note: Fidelity is not providing immigration sponsorship for this position.The base salary range for this position is $103,000-211,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Program/Project Management

Director, Program and Strategy Manager, Stock Plan Services

Job Description and RequirementsThe Human Resources Employee Relations Specialist should have basic knowledge of the performance improvement process (counseling) and/or disciplinary action processes from previous employers.&nbsp;The Employee Relations Specialist will work with and provide consultation and guidance to managers at various levels to resolve employee issues and improve employee performance within the credit union (CU). &nbsp;Employee investigation experience is a plus. In addition, the Employee Relations Specialist may review contracts, red lines and suggest changes to contracts.This position is for our ASC location, (main campus) located at: &nbsp; 1 IKEA-RBFCU Pkwy, Live Oak, TX 78233. &nbsp;The Human Resources Employee Relations Specialist will have the ability to work a hybrid schedule after the successful completion of training. &nbsp;The training period can vary and will take place at the RBFCU Administrative Service Center – Live Oak, Texas.Essential Functions and Responsibilities:<ul><li>Provide consultation and guidance to managers at various levels to resolve employee issues and improve employee performance within the CU.</li><li>Utilize consultation skills&nbsp;to assess situations verbally and in writing.</li><li>Assist with the&nbsp;CU's&nbsp;Affirmative Action Plan and EEO Reporting. &nbsp;</li><li>Review contracts, red lines and suggest changes to contracts.</li><li>May assist other areas of HR as needed, such as in recruiting, onboarding, benefits, payroll, and HRIS.&nbsp;</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma/GED</li><li>Minimum one&nbsp;year of Employee Relations experience within a Human Resources department (experience with performance improvement, disciplinary actions and conducting investigations preferred)</li><li>Must be able and willing to commute to work location at: 1 IKEA-RBFCU Pkwy, Live Oak, TX 78233</li><li>Exceptional consultation skills</li><li>Ability to understand legal terminology a plus</li><li>Intermediate to advanced skills in utilizing Microsoft Office</li><li>Teamwork and dedication to building strong relationships with co-workers and managers</li><li>Must be able to multi-task, detail oriented and have excellent organization and communication skills</li><li>Maintain a positive attitude, professional appearance and provide a positive company image</li><li>Regular attendance is pertinent</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

HR Employee Relations Specialist

Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently offering a sign-on bonus for Collectors hired on or before December 31, 2025! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, $500 following six months of employment, $1,000 following one year of employment, and $2,000 following two years of employment (applicable taxes and withholdings apply). Note: each of these bonuses is paid only if you remain employed in the Collections department as you reach each of the milestone dates OR designated timeframes.Bilingual in Spanish and English?&nbsp;Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.&nbsp;The Collectorwill have the ability to work a hybrid schedule (remote/onsite) after&nbsp;a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center:1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.<ul><li>Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).</li><li>Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment</li></ul>Collectors are responsible for contacting members that have become delinquent on their loan(s) in an effort to collect on past due payments or implementing a payment plan designed around member's needs.Essential Functions and Responsibilities:<ul><li>Independently collect on past due loans by contacting customers via phone and email.</li><li>Negotiate suitable payment plans.</li><li>Maintain a high volume of inbound and outbound phone calls.</li><li>Identify and recommend loans for charge off.</li><li>Manage account restrictions and review delinquency status for possible loan assistance.</li><li>Initiate repossession proceedings when applicable and generate written communication with high proficiency and accuracy.</li><li>Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate.&nbsp;</li><li>Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.&nbsp;</li><li>Strive to meet or exceed department standards and maintain good attendance, promptness, accuracy, and time management.&nbsp;</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or G.E.D.</li><li>Less than one year of collections, call center, or financial institution experience</li><li>Ability to maintain and exceed collector performance metric goals&nbsp;</li><li>Knowledge of various loan products (Auto/Mortgage/Unsecured)</li></ul>Skills:<ul><li>Strong attention to detail&nbsp;</li><li>Excellent written and verbal communication</li><li>Excellent time management; ability to prioritize and manage multiple responsibilities</li><li>Commitment to excellent customer/member service</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Call Center Representative: Collector

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Seguin branch location starting at $20.00/hour!Bilingual in Spanish and English?&nbsp; Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Seguin branch is located at: 1600 E Court St. Seguin, TX 78155.As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Seguin Branch Member Service Representative - Full Time

Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently offering a sign-on bonus for Collectors hired on or before December 31, 2025! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, $500 following six months of employment, $1,000 following one year of employment, and $2,000 following two years of employment (applicable taxes and withholdings apply). Note: each of these bonuses is paid only if you remain employed in the Collections department as you reach each of the milestone dates OR designated timeframes.Bilingual in Spanish and English?&nbsp;Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.&nbsp;The Collectorwill have the ability to work a hybrid schedule (remote/onsite) after&nbsp;a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center:1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.<ul><li>Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).</li><li>Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment</li></ul>As a Collector II, you will be responsible for contacting members that have become delinquent on their loan(s) by collecting on past due payments or implementing a payment plan designed around member's needs.Essential Functions and Responsibilities:<ul><li>Independently collect on past due loans by contacting customers via phone and email.</li><li>Negotiate suitable payment plans.</li><li>Maintain a high volume of inbound and outbound phone calls.</li><li>Identify and recommend loans for charge off.</li><li>Manage account restrictions and review delinquency status for possible loan assistance.</li><li>Initiate repossession proceedings when applicable and generate written communication with high proficiency and accuracy.</li><li>Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate.&nbsp;</li><li>Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.&nbsp;</li><li>Strive to meet or exceed department standards and maintain good attendance, promptness, accuracy, and time management.&nbsp;</li><li>Provide Peer to Peer Training/Shadowing</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). </li></ul>Requirements:<ul><li>High School Diploma or G.E.D.</li><li>Minimum of one year collections experience and one year of call center experience&nbsp;</li><li>Detailed comprehension of bankruptcy and the repossession process&nbsp;</li><li>Detailed knowledge of various loan products (Auto/Mortgage/Unsecured)</li><li>General knowledge of collection laws&nbsp;</li><li>Demonstrated knowledge of collection policies and guidelines&nbsp;</li><li>Ability to maintain and exceed collector performance metric goals</li><li>Strong attention to detail&nbsp;</li><li>Excellent time management; ability to prioritize and manage multiple responsibilities</li><li>Excellent written and verbal communication</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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