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JOB POSTINGService and Support AdministratorSummary:&nbsp; Under the general supervision of the Director of Service and Support Administration and the direct supervision of the Service and Support Administration Managers, this position is responsible for the development of a person-centered plan for individuals that promotes self-determination.&nbsp;Assists individuals and their families/guardians to explore and obtain services and supports from variety of sources.&nbsp;Assures that services delivered are in compliance with Federal, State, local rules, regulations, statutes, standards as well as Board policy, regulations and procedures and related Operating Plans.&nbsp; Must strive to meet the Agency mission. and exemplify the Agency's core values. &nbsp;Essential Duties and Responsibilities:&nbsp;include the following. Other duties may be assigned.&nbsp;<ul><li>Coordinates the ongoing Individual Service Plan (ISP) process, to include thorough assessment of individuals served, coordination of ISP team meetings, development of a comprehensive ISP, ongoing reviews to ensure services and supports are provided in accordance with the ISP, verifies the ISP is designed to ensure health, safety and welfare, reflect current level of needs and services as based upon the results of the assessment process and expressed preference of individuals served.&nbsp; Ensures achievement of outcomes that are important to the individual and outcomes that are important for the individual are included in the ISP.&nbsp; &nbsp; &nbsp; &nbsp;As the team leader, addresses the balance of and any conflicts between what is important to the individual and what is important for the individual.&nbsp; &nbsp;</li><li>For assigned cases, coordinates ISP meetings in keeping with the philosophy of self-determination, plans services to meet assessed needs through one single unified ISP.&nbsp; Develops an ISP that supports the concepts and principles of self-determination in accordance with standards as defined through the Ohio Department of Developmental Disabilities rules and MCBDD policies and procedures.&nbsp; &nbsp; &nbsp; These self-determination principles and concepts will include individual’s choice of service providers, development of individuals budgets/personal resources, and individual control of services to the extent feasible for each person served.&nbsp;</li><li>Completes the writing of Individual Service Plans (ISPs) within the guidelines established by the SSA department so that the ISP is distributed to the team prior to service delivery date.&nbsp; communicates service dates, corrections, suspensions, disenrollment to Waiver Administration, coordinating changes, ISP revision/reviews, and preventative measures when applicable.&nbsp;</li><li>Will comply with all local, State, Federal rules regulations, statutes, and standards, including DODD and CMS interpretation of said rules.&nbsp;</li><li>Provides support and solicits active participation by the individual and significant others of their choice in the planning process.&nbsp;</li><li>Recommends as a team leader on each assigned individual’s ISP team, or a Medina County DD Board representative for an ICF (as assigned), so that a unified community plan of service can be developed.&nbsp;</li><li>Acts as primary point of coordination for person and between team members for the ISP. Attends meetings, hearings, etc. at sites located throughout the county and state. Assists individuals/families to exercise their rights (due process, access to financial rights and benefits, etc.).&nbsp; &nbsp; &nbsp; Provides feedback regarding the results of the ongoing service review process to individual/family and other appropriate parties. Assists the individual and their family with negotiating services, solving problems, addressing barriers, and making adjustments to the ISP as needed.&nbsp;</li><li>Promote the involvement of agencies/individuals to arrange services that significantly impact the life of the individual while eliminating duplication.&nbsp; Assist the individual in obtaining appropriate agency or community-based services.&nbsp;</li><li>Maintain records and reports in a timely and accurate manner, consistent with accreditation and regulatory standards or contracted agreement.&nbsp;</li><li>Complies with guidelines established by DODD and the Medina Board of Developmental Disabilities regarding reporting of alleged abuse and/or neglect and other incidents as outlined in OAC 5123:1-17-02: Major Unusual Incidents.&nbsp;</li><li>Maintain contact with the person served and all ISP team members in addition to maintaining effective working relationships with staff of other agencies and facilities, families, and the public.&nbsp;</li><li>May arrange for transportation for individuals or may provide transportation as a last resort.</li><li>Provides consultation to staff on specific cases.&nbsp;</li><li>In accordance with DODD requirements, will be responsible for documenting daily and submitting monthly Medicaid Waiver billing documentation in accordance with the Targeted Case Management and / or Medicaid Administrative Claiming Guide. Attends all required Targeted Case Management documentation and/or Medicaid Administrative Claiming training; identifies any training needs, and requests training and support to ensure complete and accurate documentation.</li></ul>Qualifications:&nbsp;Bachelor's degree (B. A.) from four-year college or university required.&nbsp;Applicant must meet the additional requirements as follows<ul><li>To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software, internal network functions, and Word Processing software.&nbsp; Must meet agency computer literacy requirements.&nbsp;</li><li>Must meet eligibility requirements for DODD Service and Support Certification.&nbsp;</li><li>Valid State of Ohio driver’s license required.&nbsp; Must meet agency driving requirements.&nbsp;</li><li>Must be available to work outside normal program hours and on a rotating "on-call" basis. Must be available to work a varied and flexible schedule to meet the needs of assigned individuals. Must be able to travel to various community-based sites or programs.&nbsp; Not all sites/environments are accessible regarding individuals with mobility issues.&nbsp;</li><li>Must meet all other agency employment requirements.&nbsp;</li><li>Must meet all requirements as outlined on the attached job description.</li></ul>Salary: At least $46,603 annually; to commensurate with education and experienceHours: Full-time exempt positionAvailable:&nbsp; Immediate StartDate Posted:&nbsp;September 30th 2025How to Apply:&nbsp; Submit employment application and resume to <a href="mailto:jobapps@mcbdd.org" target="_blank">jobapps@mcbdd.org</a>Questions:&nbsp; Please contact Katie Cantrell (Human Resources Clerk) at 330-725-7751 ext. 288The Medina County Board of Developmental Disabilities is an Equal Opportunity EmployerPosting Removal Date November 28th 2025

Medina County Board of Developmental Disabilities

Service and Support Administrator

The Massachusetts Institute of Technology (MIT) Sloan School of Management in Cambridge, MA, invites applications for faculty positions in the Technological Innovation, Entrepreneurship, and Strategic Management (TIES) Group, starting July 1, 2026, or as soon thereafter as possible. We seek candidates whose research focuses on Innovation, Entrepreneurship, and/or Strategy.We welcome applications from individuals eligible for appointment as Assistant Professor or as Associate Professor without tenure. Candidates must possess a PhD in Economics, Sociology, Management, or other relevant social science disciplines by the start of employment.Responsibilities include:<ul><li>Teaching undergraduate, graduate, and executive-level courses in the field of Innovation, Entrepreneurship, and Strategy</li><li>Conducting high-quality research in Innovation, Entrepreneurship, and Strategy</li></ul>The MIT Sloan TIES Group values scholarly excellence, doctoral training, and a collegial, multi-disciplinary environment. Faculty collaborate extensively within Sloan, across MIT, and with the broader Cambridge academic community.&nbsp;<a href="https://mitsloan.mit.edu/faculty/academic-groups/ties/about-us" target="_blank">More about the group here</a>.To apply, please submit materials electronically via&nbsp;<a href="https://apply.interfolio.com/173721" target="_blank">Interfolio</a>, including:<ul><li>Cover letter describing research and teaching focus</li><li>Curriculum vitae</li><li>Three research papers&nbsp;</li></ul>In addition, please arrange for three letters of recommendation to be submitted through the same link.The application deadline is December 1, 2025.&nbsp;&nbsp;Applications should be addressed to:Professor Danielle LiChair, TIES Search CommitteeMIT is an equal opportunity employer committed to building a diverse intellectual community.

Massachusetts Institute of Technology

Assistant Professor or as Associate Professor without tenure

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.</li><li>Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

OnPoint Community Credit Union

Mortgage Loan Officer - Outside Sales Central Oregon 

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented. </li><li>Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - Outside Sales

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - Outside Sales SW Washington

JOB SUMMARY The Digital Channels Analystsupports internal customer and OnPoint’s members by troubleshooting complex issues, and recommends configurations and maintains software platforms within production environments.&nbsp; The Digital Channels Analyst will also engage in the design of digital channel solutions, related workflows, process improvement, customer service and more.&nbsp; As a member of the Digital Banking Team, the Analyst will enhance the value of digital solutions by repairing, maintaining, and improving the efficiency of custom software component installations and configurations within a 24/7 production environment.RESPONSIBILITIES:<ul><li>Regularly troubleshoot complex online and mobile banking application, integration and environment issues.</li><li>Troubleshoot/resolve complex problems experienced by members related to online and mobile banking functionality including; Mobile banking/App stores. Credentials/login/Secure access Codes. Transfers.&nbsp; Personal Finance Manager - PFM (internal and 3rd party).&nbsp; Payments.&nbsp;Enrollment.&nbsp; Alerts.&nbsp; Messaging.&nbsp;Account history.&nbsp; Third party SSOs and services.</li><li>Thoroughly document and track case histories, issues, and actionable steps taken utilizing a case tracking system. Regularly update internal customers and members, via phone, email or ticket management system, of ongoing troubleshooting and resolution efforts, as dictated by published policy and procedure guidelines.</li><li>Provide great internal customer and member support through direct internal customer and member contact, including by phone, email, and case documentation.</li><li>Manage an individual open case queue, while monitoring the team escalation queue and regularly receive escalated cases from management, and prioritize accordingly.</li><li>Document and report product/application defects to vendors and escalate unresolved problems to the appropriate resources in accordance with published guidelines.</li><li>Establish relationships with internal and external partner teams that impact technical support (e.g. Member Services, Retail Services, etc., Q2, Fiserv, etc.)</li><li>Follow internal change control process to implement any required product modifications.</li><li>Participate in different shifts and rotating 24x7 “on call” support coverage for escalated issues.</li><li>Provide technical support training and guidance to internal customers and members.</li><li>Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.</li><li>Recommend software and infrastructure changes as necessary including, but not limited to, software configurations, server configurations, product thresholds, workflows/processes, reviewing application logs and recommending necessary modifications of database tables and tuning of peripheral applications to resolve the internal customers’ and/or members’ problem in a production environment, requiring extreme care and attention to detail.</li></ul>EXPERIENCE AND KNOWLEDGE:<ul><li>At least five years of related experience required.</li><li>Must have a solid understanding of the Q2 application and be a Subject Matter Expert (SME) in most areas of the application while possessing deep, specialized knowledge about those components.</li><li>Previous experience in applicable skills such as T-SQL, Python, to include having experience supporting software in a hosted solutions environment.</li><li>Enterprise/mid-sized software customer facing support or delivery experience required.</li><li>Must have solid troubleshooting skills and resolve most issues with minimal to moderate effort.</li><li>Excellent documentation, analytical, and problem-solving skills and organizational skills.</li><li>A focus on internal customer and member satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail.</li><li>Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment.</li><li>Knowledge of banking practices is helpful.&nbsp;</li><li>Previous experience using AI tools for job efficiency</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyTechnologyJobFunctionTechnologyPayTypeSalary

Digital Channels Analyst

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative Float for our Schertz/New Braunfels/Seguin Region starting at $20.00/hour!Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.Candidates selected for this position must be able to work at all of our Schertz/New Braunfels/Seguin area branch locations until a permanent location within the region becomes available to meet our growing staffing needs.The locations include:Schertz, Creekside, Gonzales, New Braunfels, Northcliffe, Oak Run, Seguin, Seguin Northwestbranches.&nbsp;As a Branch Member Service Representative (MSR) Float you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.</li><li>Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.</li><li>Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs.</li><li>Support our cross-serve/sales culture to ensure branch standards are achieved or exceeded.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>Maintain the ability to train and work at any branch within the respective region depending on business need.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Ability to sit or stand for extended periods of time</li><li>Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Float Schertz/New Braunfels Region - Branch Member Service Representative - Full Time

Job Description and RequirementsRandolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Member Service Call Center team starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.The Member Service Call Center Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the Staples branch location: 5253 S. Staples, Corpus Christi, Texas 78411. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.<ul><li>Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).</li><li>Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.</li></ul>As a Member Service Call Center Representative, you will provide exceptional service to members, non-members, branches and internal departments through multiple communication channels. Process a variety of transactions and inquires in accordance with policies, procedures, regulatory laws with supervision. Identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union by recommending appropriate products/services and/or solutions to enhance member experience.Essential Functions and Responsibilities:<ul><li>Responsible for creating an exceptional member experience and non-members through all contact center channels.</li><li>Ability to communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment.&nbsp;&nbsp;</li><li>Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws.&nbsp;</li><li>Apply fraud detection techniques, submit debit card fraud claims and transaction disputes to maintain and safeguard member and credit union interests and sensitive information.</li><li>Assist and fulfill general member transactions and inquiries on behalf of various departments. Including, but not limited to, account research, balance inquiries, deposit account transactions, opening/updating accounts, provide online banking support, consumer loan inquiries and submitting applications, and mortgage inquiries.</li><li>Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.</li><li>Identify concerns, feedback, and record complaint entries to improve and enhance member experiences and the brand of RBFCU.</li><li>Works with department supervisors and displays accountability with real time decision making that directly impacts member interactions and accounts.</li><li>Strive to meet or exceed department goals and objectives through key performance indicators and core values.</li><li>All other duties as assigned (note: &nbsp;essential functions, responsibilities, and programs may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>6 months of work experience in a Call Center or Financial Institution OR Customer Service</li><li>Must be able to work a flexible Monday-Saturday schedule (Hours of operation:&nbsp; Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)</li><li>Must have good organizational, communication, interpersonal and sales skills, along with the ability to multi task and manage time effectively with a close attention to detail</li><li>Attendance and promptness is pertinent</li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form</li><li>Ability to handle problems involving several concrete variables in standardized situations</li></ul> Skills:<ul><li>Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment</li><li>To ensure expectation of service is upheld, must have good organizational, communication, interpersonal and sales skills</li><li>Capable of demonstrating the ability to multi-task, manage time effectively, be detail oriented, accept ownership, and adapt to needs of department</li><li>Self-initiate and apply logic to problem solve with few concrete variables</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Member Service Call Center Representative - Corpus Christi

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization. Position Summary: We are looking for a motivated, outgoing candidate to join our phlebotomy team to assist us in providing the best patient laboratory experience. As one of our team members you will provide support with the daily activities of the medical laboratory. As part of providing courteous and friendly service daily with multiple patients, we expect that you will maintain a professional image in appearance, conduct, and balance team and individual responsibilities, to contributes to a positive work environment. Because you will interact with all ranges of patients and co-workers you must have excellent communication skills to interact effectively. Employee scrub allowance is given upon hire.Essential Job Functions: • Perform laboratory specimen collection on all patient age groups in the American Fork, and Orem draw locations • Assist with receptionist and clerical duties as needed • Assist with stocking and ordering supplies • Must be able to lift 20 pounds routinely and stand for long periods of time. • Specimen processing for testing and shipment to reference laboratory testing. • Adherence to policies and procedures associated with the position.Qualifications: • High School diploma or equivalent required. • Graduation from an accredited medical vocational institution with phlebotomy course diploma and/or previous experience. • Certified phlebotomist preferred. • Previous phlebotomy work experience preferred.Hours: Employees must be able to rotate through ALL the different shifts listed below on a weekly basis: AF Shift 1: 6:30AM-3:00PM Mon-Fri AF Shift 2: 6:45AM-3:15PM Mon-Fri AF Shift 3: 8:30AM-5:00PM Mon-Fri AF Shift 4: 8:45AM-5:15PM Mon-Fri AF Shift 5: 9:00AM-6:00PM Mon-Fri Orem Shift 1: 7:45AM - 4:15PM Mon-Fri Orem Shift 2: 8:30AM - 5:15PM Mon-Fri

Revere Health

Phlebotomist-FT-Laboratory-American Fork

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization. Position Summary: Revere Health in Salem, Utah is actively seeking to hire an energetic and dependable, part-time Receptionist / Guest Relations to join our team! This entry-level position offers a competitive pay range. In addition to great pay, we offer our Guest Relations paid time off, medical, vision, and dental benefits. We also are willing to train, giving you a great opportunity for immediate growth.Essential Job Functions: Our ideal candidate will be eager to learn our systems, processes and provide assistance to our employees. Be able to multitask in a fast-paced environment. Multi line telephone system Ability to work cooperatively and collaboratively with others Ability to demonstrate problem-solving, critical thinking, attention-to-detail and communication skillsQualifications: Arrive each day ready to have a professional working relationship with patients, physicians, and co-workers. Assist in accurately setting up and maintaining patient information, while providing excellent customer service. As a Guest Relations Specialist, you should love meeting new people, making personal connections easily and ensure that every patient feels welcome and valued. You will be one of the first interactions patients will have in the organization. Don’t worry if you don’t have Receptionist / Guest Relations experience. We will give you the training needed to excel in this position. You will navigate challenging opportunities as they arise and provide excellent customer service to our employees, coworkers and physicians. You are the key to helping employees understand our processes and procedures. You feel good about representing a company with a solid reputation and playing an important part in the success of its physicians and patients. We will train the right person! Are you a team player with a positive, can-do attitude? Do you have excellent communication and interpersonal skills? Are you self-motivated and able to work independently? If so, then we want you to join our team!Hours: Our shifts are 7:45 am -5:00 pm / 7:45am-8:00 pm Rotating weekends Sat and Sun. 8am-8pm every 9 weeks

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