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The Service Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Assist with service write-ups and tagging of customer cars and trucks&nbsp;</li><li>Remove vehicle protective coverings and ID tags prior to returning completed vehicle to customer&nbsp;</li><li>Inspect vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damage immediately&nbsp;</li><li>Transport customers and dealership personnel as needed&nbsp;</li><li>Perform deliveries as required&nbsp;</li><li>Clean interior and exterior of new and used vehicles&nbsp;</li><li>Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards&nbsp;</li><li>Return vehicle keys to the appropriate service consultant &nbsp;</li><li>Pick up vehicles from and deliver vehicles to storage&nbsp;</li><li>Pick up parts from the Parts Department &nbsp;</li><li>Test batteries of customer vehicles in service drive&nbsp;</li><li>Maintains building and ground as needed&nbsp;</li><li>Assist with shop clean-up and deliveries when needed&nbsp;</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School Diploma or equivalent</li><li>6-12 months of previous work experience (preferred)&nbsp;</li><li>Ability to read and comprehend written instructions and information&nbsp;</li><li>Demonstrated effective communication and interpersonal skills&nbsp;</li><li>Ability to handle machinery safely &nbsp;</li><li>Ability to drive manual transmission vehicles&nbsp;</li><li>Demonstrated customer service skills&nbsp;</li><li>Must have a valid drivers license</li><li>Ability to operate an automobile&nbsp;</li></ul>This position pays $19/hr.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Service Porter

Welcome to Whataburger CareersReady to work somewhere sizzlin’? Our Restaurant Team Members are the secret ingredient who make everything come together. Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, weekly pay, and growth opportunities that’ll knock your socks off, Whataburger is where it’s at!Rewards You’ll Enjoy*:<ul><li>Competitive Weekly Pay</li><li>Flexible Schedules</li><li>Scholarship Program</li><li>Paid Time Off</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Discounted Meals</li><li>Sky’s-the-limit Career Growth</li><li>A clear path to a six-figure income (our Operating Partners can earn six figures!)</li><li>Medical, Dental and Vision Benefits**</li><li>Retirement Celebration Program</li><li>Part-Time &amp; Full-Time Options</li><li>Day, Night/Evening &amp; Overnight Shifts Available</li><li>Awards and recognition for all you do</li><li>And more</li></ul>141 E Bonds Ranch Road Fort Worth TX 76131

Whataburger

Restaurant Service Ambassador - Unit 1601

Restaurant Team Member, Evening Shift - Unit 1601

“After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It’s home-like environment is not just for the residents but for the team members as well. From day one you embrace the core&nbsp;values, and you see how they impact residents’ quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.”-Arrow Team Member Position-Memory Care Director Position Type: Full TimeLocation: &nbsp;Olathe, KansasSalary Range $55,000-$70,000Shift Schedule- Monday-Friday 8am-5pmManager on Duty Weekend Rotation 10am-2pmCome join our team at The Crestone Senior Living located at 21810 W 119th St. Olathe, Kansas 66061!We are looking for someone (like you):<ul><li>Be a Conductor of Culture: Ensure Memory Care team members embrace responsibility of anticipating the needs of residents and maintaining a spirit of hospitality and professionalism in accordance with Arrow Senior Living core values.</li><li>Be a Talent Trainer: Ensure adherence to community standards, policies and procedures, and applicable federal, state, and local laws and regulations when selecting, onboarding, and providing ongoing training for team members.</li><li>Be a Program Pioneer: Implement and manage Memory Care programs and services to promote and maintain the highest practicable level of physical, social, and psychological wellbeing for residents living with dementia diagnoses.</li><li> Be a Curator of Care: Assemble, catalogue, and manage the personalized care needs of memory care neighborhood residents as well as the requests and expectations of family members. &nbsp;</li></ul>What are we looking for?<ul><li>You will have a high school diploma, or general education degree (degree in a related field is preferred).</li><li>You will have a minimum of two years’ experience and knowledge of theories and practices related to the care of persons living with dementia or in a related field with transferable knowledge and skills.</li><li>You will receive preference if you have leadership experience as a Director in a specialized dementia program.</li><li>You can read, write, understand, and communicate in English with our Residents!</li><li>You will have a positive and energetic attitude who will LOVE our Residents!</li><li>You will possess computer skills&nbsp;to be able to print documents and enter information about our Residents.</li><li>You must be active as this role requires standing, walking, bending, kneeling, and stooping all day.</li><li>You must have the ability to frequently lift and/or move items up to 50 pounds.&nbsp;</li><li>You must be able to assist residents with sitting, standing, and walking, as well as assisting persons after a fall.</li><li>You must be comfortable working primarily indoors, but you may be required to work outside for events, transportation, or assisting residents to and from vehicles.</li><li>You must be criminally cleared.</li></ul>Employment Benefits (We value our benefits):<ul><li>Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment.</li><li>Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time)</li><li>Disability insurance (Full Time)</li><li>Employee assistance program</li><li>Weekly Employee Recognition Program</li><li>Life insurance (Full Time)</li><li>Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year)</li><li>Tuition Reimbursement (after 90 days for FT AND PT employees)</li><li>Employee Referral Program (FT, PT, and PRN)</li><li>Complimentary meal each shift (FT, PT, and PRN)</li><li>Daily Pay Option</li><li>Direct Deposit</li><li>Did we mention that we PROMOTE FROM WITHIN?</li></ul>Do you want to see how much fun we are at The Crestone Senior Living?&nbsp; Please visit us via Facebook:&nbsp; <a href="https://www.facebook.com/crestoneseniorliving" target="_blank">https://www.facebook.com/crestoneseniorliving</a>Or, take a look at our website: &nbsp;<a href="https://crestoneseniorliving.com" target="_blank">https://crestoneseniorliving.com</a>Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Kim Piaggio:&nbsp; 816-714-6885. <a href="https://youtu.be/6KNSOPBvUJ0" target="_blank">Click here to hear about Arrow's Core Values!</a>About the companyArrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 34 properties currently in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, Arkansas) and employs nearly 2,200 employees!<a href="https://www.youtube.com/c/ArrowSeniorLivingManagementLLC" target="_blank">Arrow Senior Living YouTube-Click Here</a> Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law.#INDHP&nbsp;Keywords:&nbsp; Dementia, hiring immediately, assisted living, nursing home, wellness, Alzheimers, manager, senior living, memory care, STNA PI278363228

Memory Care Director (Full Time)

Description:
$500 Hiring Bonus!! We are committed to supporting at risk children and families by providing them with tools and resources to help prevent children from experiencing child abuse, neglect and abandonment. We are a Christian agency that believes in living our mission: “to provide Christ-centered care and support to children and families in need.” In response to this community-wide challenge, Presbyterian Children’s Homes and Services (PCHAS), provides 14 programs and services in 28 locations in Texas, Missouri and Louisiana. In all of our programs, we seek to provide children with permanent homes and adults with increased self-sufficiency. This is accomplished by the agency’s commitment to “The PCHAS Way” which inspires the agency to be strength-focused, family-centered, and goal driven with every client. Benefits of serving children and families in need through PCHAS include competitive salaries, flex work schedules, paid time off, medical, dental and vision insurance options, voluntary life insurance options, paid holidays, and a very generous retirement plan (after one year of service and working 1,000 hours the agency matches an employee’s contribution). Status: Non-exempt The Case Aide provides transportation, supervision of visits for children and families within the Foster Care Case Management (FCCM) program. The Case Aide reports to the Foster Care Case Manager Supervisor. Works in a typical office setting and from employee’s home, or other community location as established by flexible work agreement, to complete paperwork, documentation, and other indirect service tasks. Meets clients in home, foster home, residential facility, hospital, or other community locations as needed; drives an automobile on a routine basis in all types of areas; must have reliable transportation. Requires sitting, standing, bending and reaching. May require lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, copiers, calculators, the telephone and other office equipment. Requires normal range of hearing and vision. Must have the ability and energy to visit more than one family per day.

Requirements:
1. Provides supervised visitation for children and their families.2. This position requires travel throughout the state.3. Transports clients to and from visits, foster care placements and other identified appointments.4. Addresses parenting skills during visitation.5. Promotes positive parenting and child development while reducing the risk of child maltreatment. EducationHigh School Diploma, or equivalent, is required for this position. Must hold a valid driver’s license, have and maintain a risk-free driving record. Must be willing to undergo initial and periodic child abuse/neglect, criminal history, sexual offender, and childcare/elder care disqualification list screenings as conducted by the Missouri Department of Health and Senior Services utilizing the Family Care Safety Registry. As requested, must submit fingerprints for review by the Missouri State Highway Patrol and Federal Bureau of Investigation (FBI). Must undergo a pre-employment drug screen and a pre-employment physical with the results showing no evidence of communicable disease. Must be American Red Cross first aid and CPR certified at all times. Christian Commitment:Presbyterian Children’s Homes and Services is a faith-based Christian organization. We provide Christ-centered care and support to children and families in need. We strive to serve like Jesus. We meet our clients where they are and treat them with respect. We focus on our clients’ strengths rather than their problems. And we encourage our clients to focus on their future rather than their past. When we do this well, we help our clients find hope and know the love of God. PI278373835

Assistant Case Manager

The Service Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Assist with service write-ups and tagging of customer cars and trucks&nbsp;</li><li>Remove vehicle protective coverings and ID tags prior to returning completed vehicle to customer&nbsp;</li><li>Inspect vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damage immediately&nbsp;</li><li>Transport customers and dealership personnel as needed&nbsp;</li><li>Perform deliveries as required&nbsp;</li><li>Clean interior and exterior of new and used vehicles&nbsp;</li><li>Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards&nbsp;</li><li>Return vehicle keys to the appropriate service consultant &nbsp;</li><li>Pick up vehicles from and deliver vehicles to storage&nbsp;</li><li>Pick up parts from the Parts Department &nbsp;</li><li>Test batteries of customer vehicles in service drive&nbsp;</li><li>Maintains building and ground as needed&nbsp;</li><li>Assist with shop clean-up and deliveries when needed&nbsp;</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School Diploma or equivalent</li><li>6-12 months of previous work experience (preferred)&nbsp;</li><li>Ability to read and comprehend written instructions and information&nbsp;</li><li>Demonstrated effective communication and interpersonal skills&nbsp;</li><li>Ability to handle machinery safely &nbsp;</li><li>Ability to drive manual transmission vehicles&nbsp;</li><li>Demonstrated customer service skills&nbsp;</li><li>Must have a valid drivers license</li><li>Ability to operate an automobile&nbsp;</li></ul>$18 hr<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Porter - Land Rover South Bay

Make a difference in the lives of adults with disabilities and older persons by providing advocacy for them to remain in the setting of their choice! The Area Agency on Aging &amp; Disabilities of SW WA is part of the national network of Area Agencies on Aging, a public service agency dedicated to helping persons aged 60 and over, adults with disabilities and their families to access needed community services in Clark, Cowlitz, Wahkiakum, Klickitat, and Skamania Counties. Family friendly M-F day schedule, no holiday or on-call work. <ul><li>FLSA: Non-Exempt</li><li>Reports to: Case Management Supervisor</li><li>Supervisory Responsibilities: None</li><li>Pay Grade: 20B</li></ul> SUMMARY:Assist adults with disabilities and older persons to assess their needs, authorize and obtain in-home and community-based services to: (1) maintain their independence in the community; (2) be diverted from nursing home or other institutional settings (3) make a timely return home following a short hospital or residential stay; and (4) remain at home with support despite functional impairments. Develops and administers a service plan which will result in maintaining the client at the highest level of independent living possible while still addressing the issues which arise in acute situations. ESSENTIAL FUNCTIONS:<ul><li>Perform comprehensive functional assessments and reassessments for clients.</li><li>Development of an appropriate plan of care to assist client with identified outcome objectives.</li><li>Short-term and long-term intensive service plan implementation, including authorization of specific in-home and community services to meet the identified client needs.</li><li>Resolution of client directed concerns with service delivery quality.</li><li>Coordination with providers of client services.</li><li>Termination planning and follow-up.</li><li>Utilize in-house nursing staff for case consultation, service plan development and provider oversight.</li><li>Maintenance of manual and computerized client records.</li><li>Coordination of services with other community service providers including mental health and disability service organizations.</li><li>Monitor the TXIX CM phone line, including listening, responding and/or triaging situations with the assigned CA.</li></ul> WORKING CONDITIONS AND PHYSICAL EFFORT:<ul><li>While performing assessments in varied residential environments, the employee travels by automobile and is exposed to changing weather conditions.</li><li>A portion of the work is in a typical interior/office work environment.</li><li>While performing the duties of this position, the employee is regularly required to talk, hear, stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls, and reach with hands or arms.&nbsp;</li><li>The employee occasionally lifts or moves up to 20 pounds.&nbsp;</li><li>Specific vision abilities required by this job include close vision and the ability to adjust focus.&nbsp;</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul> MINIMUM QUALIFICATIONS:<ul><li>Master’s degree in behavioral or health science and one year paid on the job social service experience OR</li><li>Bachelor’s degree in behavioral or health sciences and two years of paid on the job social service experience OR</li><li>Bachelor’s Degree and four years of paid on the job social service experience OR</li><li>Consideration may be given to a relevant combination of both education and experience.</li><li>Possession of a valid driver’s license and minimum state-required vehicle insurance and have use of reliable transportation.</li></ul> KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>Knowledge of local in-home and community options and resources for the elderly and adults with disabilities and their caregivers.</li><li>Direct functional assessment, service planning and implementation experience.</li><li>Ability to function in a multi-lingual, multi-cultural environment, including providing service with use of interpreters.</li><li>Ability to travel to and from client’s homes and other community agencies which might not be ADA accessible.&nbsp;</li><li>Ability to maintain paper and electronic records and files of clients and services provided and to report those accordingly.</li><li>Ability to establish and maintain effective working relationships with clients, families, caregivers, diverse service provider network, medical personnel, and Agency staff.</li><li>Ability to work independently in the field&nbsp;</li><li>Ability to work under pressure, within short timelines to implement service plan.</li><li>Ability to communicate verbally in the English language in face-to-face one-on-one settings, in group settings, by personal computer, or using a telephone.</li><li>Ability to produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.</li><li>Computer and software skills; ability to operate general office equipment; work at a desk using phone and computer for up to eight hours a day.</li></ul> Benefits include WA state PERS retirement, medical, dental and vision insurance, personal holidays, and generous sick and vacation leave.<ul><li>AAADSW is an Equal Opportunity Employer</li><li>Position is Open Until Filled</li><li>A criminal background check will be administered.</li><li>Revised: 01/01/2025</li></ul>The statements contained herein reflect general details as necessary to describe the essential functions of this job, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload PI278363404

Case Manager (x2)

ABOUT GLOBUS FAMILY OF BRANDSWith 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers. &nbsp;Travel and/or in-office presence may be required at times. &nbsp;Generous benefit package including travel benefits and retirement.&nbsp;THE DEPARTMENT&nbsp;Customer Care is tasked with growing the Trade side of the business through multiple sales channels; retail travel sellers (primary channel), 3rd party re-sellers and group sales. &nbsp;The Customer Care division includes all business units that interact directly with the customer’s travel agent to sell GVI products, answer inquiries, and resolve problems. The departments under Customer Care are Reservation &amp; Associate Support, Digital Support, Trade Groups, Training, Sales, Service, and Guest Services. &nbsp;THE ROLE OF A MANAGERIn the business hierarchy, managers will be found most of the time working within a specific department of a large company. Managers help set the “how” in implementation and responsible for guiding the “who” in implementation for their department or team. Managers can also be Individual Contributors not managing a team, but a process.Job responsibilities of a manager include:<ul><li>Following the direction of upper management and the business strategy</li><li>Communicating policy, information and strategy to their associates</li><li>Collaborating and communicating with outside sales, vendors and internal teams</li><li>Scheduling associate tasks, following budgets, handling payroll</li><li>Developing plans to execute on projects, priorities and strategic initiatives at their team’s level and communicating and delegating tasks to members of their team</li><li>Overseeing the day-to-day tasks of the department and supervisors, handling escalations and monitoring key performance metrics</li><li>Hire and train new associates or oversee training plans</li><li>Support and mentor current associates</li><li>Provide performance evaluations</li><li>Approve disciplinary action, promotions</li><li>Partner with upper management on setting team and department goals</li><li>Suggest budget items&nbsp;</li><li>Typical experience is 1-5 years managing teams</li></ul>THE POSITION&nbsp;The Manager, Group Sales &amp; Service is responsible for the following results:<ul><li>Oversee and support the day-to-day operations and/or activities of the Groups Account management teams</li><li>Survey, measure and report and follow up on client satisfaction metrics</li><li>Build and maintain systems that support maximizing group materialization</li><li>Provide oversight and development of the supervisory staff to facilitate optimum performance (e.g., ensuring opportunities for growth and development, goals achievement and the effective management of people)</li><li>Prevent and solve customer issues in a manner that ensures the highest degree of mutual satisfaction between the customer’s needs and those of the business, including the recommendation of changing impeding processes and/or policies.</li><li>Manage and track all internal and external escalations that come into Groups</li><li>Closely collaborate with the Customer Care management team to ensure that policies are competitive and internal processes are optimized and efficient</li><li>Closely collaborate with the Sales channels to grow group sales&nbsp;</li><li>Collaborate with Marketing to attract group business via newsletter, TAP content, email blasts, etc.&nbsp;</li><li>Collaborate and build relationships with customers in all markets and assist in trouble shooting service issues</li><li>Closely collaborate with Direct Groups and Process &amp; Quality Specialist on sales and service issue resolution; policies and procedures; group booking support and other projects as needed</li><li>Build solid business relationships with) clients, internal partners (air, documents) and world-wide offices by establishing rapport and respect, provide positive and effective representation in meetings (internal and external)&nbsp;</li><li>Coordinate with Inventory department to prevent issues on group bookings, and insure inventory availability or restriction as needed to maximize sales and margin potential</li><li>Assist the Director, Customer Care in budget formulation and execution</li><li>Implement and execute sound management practices (e.g. assigning and delegating, enabling and coaching, establishing accountabilities, and evaluating and rewarding performance against desired outcomes).</li><li>Plan and execute projects and plans against goals and budget (e.g., defining outcome, setting timelines, determining resources needed, monitoring and controlling costs) while showing the agility to adjust to changes as needed to support the business and achieve organizational goals.</li><li>Manage ongoing process improvements and the integration of new technology across the organization in order to increase Group sales and satisfaction, flexibility and reduce administrative costs.</li><li>Communicate with all stakeholders on relevant Group initiatives</li><li>Contribute to a team effort by accomplishing related results or projects as needed</li></ul><h1>EDUCATION</h1>The preferred candidate will hold a Bachelor’s degree in a related field; or three to five years of related experience and/or training; or equivalent combination of education and experience. &nbsp;<h1>EXPERIENCE PREFERRED</h1>The preferred candidate has noteworthy experience in the following areas:<ul><li>Three to five years in a management role</li><li>Product planning and travel destination knowledge</li><li>Knowledge of Sales processes.&nbsp;</li><li>Utilizing Customer Relationship Management (CRM) systems and tools to manage sales activities and production.</li><li>Strong public speaking skills and the ability to build consensus</li><li>Travel industry knowledge</li><li>Microsoft Office, especially Word and Excel</li></ul>EOEWhile performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports PI278364402

Manager, Group Accounts

ER AND WELCOME CENTER PROGRAM MANAGERSince 1970, Bridge Over Troubled Waters has been at the forefront of nationwide efforts to develop innovative programs and practices to reach vulnerable, high-risk, and homeless youth and provide an age-appropriate continuum of care to help them transform their lives and grow into fulfilled, self-sufficientThe Emergency Residence (ER) is a six-month residential program that supports homeless young adults working towards becoming housed, completing their education, gaining, and maintaining employment, building up their savings, and accessing appropriate physical and behavioral healthcare. The Welcome Center (WC) is a multi-functional program that supports homeless young adults (ages 18- 24) using a cooperative approach to service delivery coordinated through its Day program and Overnight Shelter program.Bridge is seeking a qualified Manager to supervise the day-to-day operations and full scope of services offered by the ER and WC programs. Expectations of the role include availability to work 2p.m. to 10:00 p.m. or 3p.m. to 11:00 p.m., including&nbsp;(2 weekend shifts per month) weekend coveragePOSITION SUMMARYThe ER/ WC Manager reports to the Associate Director of the Emergency Residence and Welcome Center and is responsible for supervising the day-to-day functioning of the Emergency Residence (ER) and Welcome Center (WC) programs, including supervision of the milieu(s), the delivery of case management services, and maintaining accurate records and case files.As the Program Manager, you will spend 75% (30 hours per week) of your daily working hours (or as needed) in the milieu, participating in and supervising the staff’s delivery of services to participants utilizing the programs.The position requires a high degree of initiative and independent judgment. The Program Manager will continually assess and direct a wide range of programmatic issues including staffing, managing, and analyzing the internal workflow, maintaining databases, communicating with staff and residents, transitioning residents in and out of the programs, monitoring residents’ progress, and managing internal and external program relations. The Program Manager also serves as the primary contact for internal/external partners, counselors for clients when needed.ESSENTIAL JOB FUNCTIONS<ul><li>Supervise the day-to-day delivery of services for both the ER and WC</li><li>Provide direct supervision of team members</li><li>Model and promote a positive and inclusive environment for both staff and young adults</li><li>Provide advocacy, crisis intervention, and supportive counseling for Staff and YAs</li><li>Monitor program(s) participant’s progress</li><li>Ensures program funds are used according to budget expectations and grant requirements</li><li>Ensures that the administrative functions, policies, and protocols are being followed</li><li>Monitor program compliance with all grants and funding requirements</li><li>Collect and report program data, including but not limited to data required for Bridge ETO, HMIS, and funders required data</li><li>Provide orientation and training for new employees</li><li>Coordinate program/staff schedules to ensure appropriate coverage</li><li>Participate in weekly, monthly, and quarterly staff/program meetings as scheduled</li><li>To be on-call for staff as needed*</li></ul>MILIEU SUPERVISION<ul><li>Be physically present in the milieu 75% (30 hours per week) of your daily working hours (or as needed)</li><li>Ensure the proper operations and functions of the program are executed as expected, including enrollment, assessments, monitoring attendance, and generating referrals</li><li>Model appropriate engagement and protocol for staff working with YAs; including providing emotional support, cooking meals, participating in chores, completing required documentation/data entry, and facilitating life skills</li><li>Engage young people through strength-based and harm reduction approaches</li><li>Utilize Motivational Interviewing (MI) and Collaborative Problem Solving (CPS) to engage youth around behavioral health concerns and or problematic behavior and ensure staff are also utilizing these clinical approaches.</li></ul>PUBLIC RELATIONS<ul><li>Serve as liaison / advocate between the programs and internal Bridge community, as well as external community of providers, funders, and Bridge allies</li><li>Ability to engage and build rapport with YAs throughout Bridge</li><li>Ability to effectively communicate program services to YAs and third-party guests (volunteers, funders, and board members) as needed</li><li>Willing to attend third-party events (including conferences) on behalf of Bridge, as needed</li></ul>DIVERSITY<ul><li>Ensure that all activities, services, and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity of all Bridge clients.</li></ul>OTHER DUTIES<ul><li>Other related tasks as required or requested by the supervising Associate Director, and/or Bridge Senior Management. The experienced professional serving in this role can expect a wide variety of program related tasks throughout the course of managing the programs.</li></ul>&nbsp;QUALIFICATIONS/EDUCATION/REQUIREMENTS<ul><li>BA/BS degree in social work or a related field; commensurate experience considered</li><li>3-5 years' supervisory experience in a residential setting; preferably with at-risk youth (18-24 years old)</li><li>Experience working with at-risk young adults (preferably 18 – 24 years old), with behavioral health issues and substance use disorders</li><li>Experience and capacity to engage YAs, build rapport, provide support, including advocacy, reducing isolation, problem solving, and referring/connecting to resources.</li><li>Knowledge and experience with data collection and management systems</li><li>Computer literate; experienced with Microsoft Office (Word, Excel), Outlook, Internet</li><li>Valid Massachusetts driver’s license required</li></ul>PHYSICAL REQUIREMENTS&nbsp;While performing duties of this job, the employee is regularly required to sit and work at a computer, ambulate and walk up and down stairs frequently, and must be able to lift/move weight up to 25lbs. The employee is also required to answer/make phones calls and must be able to hear and speak. Employees must also have visual acuity to read and draft reports, memos, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The noise level is quiet to moderate. Bridge maintains a non-smoking environment.The above-mentioned job description is not intended to describe, in detail, the multitude of tasks that may be assigned. It is to give a general sense of the responsibilities and expectations of the position. As the nature of business demands changes, so, too, may the essential functions of this position.COMPENSATIONThe salary range for this role is $60,000 to $65,000BENEFITSBridge Over Troubled Waters offers a competitive benefits&nbsp;package that includes:<ul><li>Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday</li><li>Health, dental, and vision insurance</li><li>401(K) with 3% matching of contributions after one year of employment</li><li>Employer sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability and life insurance</li></ul>Bridge Over Troubled Waters, Inc.is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, gender identity, national origin, genetic information, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.At Bridge Over Troubled Waters, we strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodations to job applicants who may require one to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at&nbsp;<a>recruiter@bridgeotw.org</a>&nbsp;and we will work with you to meet your accessibility needs. PI278362875

ER AND WC Program Manager

Front Desk ReceptionistSummary&nbsp;The Front Desk Receptionist is responsible for executing Bridge’s lobby services and serve as the designated liaison and first-person youth and guests engage when visiting and contacting Bridge. The ideal candidate will have a proven history of relevant experience including superior customer service, and strong interpersonal and communication skills. Additionally, they must be highly dependable and committed to their schedule as assigned. Maintaining an excellent attendance record is essential to this role.&nbsp;The Receptionist will also be a knowledgeable provider of accurate program and service information and direct guests (and callers) to appropriate departments as needed. The Receptionist will maintain a clean and organized lobby area that fosters a welcoming environment as the gateway to Bridge services.ESSENTIAL JOB FUNCTIONS<ul><li>Maintain professional demeanor and etiquette.&nbsp;</li><li>Welcome all guests and visitors.</li><li>Excellent interpersonal and communication skills&nbsp;</li><li>Answer and direct all incoming calls.</li><li>Maintain accurate logs of client visits and program destinations.</li><li>Complete counseling visitor logs&nbsp;</li><li>Compile daily statistics for services.</li><li>Accept and sign for all deliveries and packages.</li><li>Provide administrative support as assigned.</li><li>Distribute external and internal employee mail as needed.</li><li>Maintain, clean, and organize front desk/reception area.</li><li>Participate in supervision, team, and staff meetings as scheduled.</li></ul>QUALIFICATIONS<ul><li>Resolute and committed to meeting time and attendance expectations.&nbsp;</li><li>Must be proficient in basic office software and technology, including telephone operations, email/text, Microsoft Office, and data systems.&nbsp;</li><li>Must be comfortable working in a fast-paced, dynamic work environment.</li><li>Excellent interpersonal, oral, and written communication skills required.</li></ul>EDUCATION AND EXPERIENCE<ul><li>High School or equivalent</li><li>Minimum of two years office administrative / receptionist work.</li><li>1- 2 years of customer service experience</li><li>1 - 2 years of front desk/ lobby operations experience &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Must be proficient in basic office software and technology, including telephone operations, email/text, Microsoft Office, and data systems.&nbsp;</li><li>Must be comfortable working in a fast-paced, dynamic work environment.</li><li>1 -2 years of experience working with at-risk young adults (18 - 24) preferred.</li></ul>PHYSICAL REQUIREMENTS&nbsp;<ul><li>Prolonged periods of sitting at a desk and working on a computer.&nbsp;</li><li>Must be able to lift fifteen pounds at times.&nbsp;</li></ul>COMPENSATION &amp; BENEFITSHOURLY: The hourly rate for this role is set at $20.00 an hourBridge Over Troubled Waters offers a competitive benefits&nbsp;package that includes:<ul><li>Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday</li><li>Health, dental, and vision insurance</li><li>401(K) with 3% matching of contributions after one year of employment</li><li>Employer sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability and life insurance.</li></ul>Bridge Over Troubled Waters, Inc.is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, gender identity, national origin, genetic information, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.At Bridge Over Troubled Waters, we strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require one to participate in the recruitment, selection, and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at&nbsp;<a>recruiter@bridgeotw.org</a>&nbsp;and we will work with you to meet your accessibility needs. PI278362860

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