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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position SummaryThe Senior Manager, Internal Fraud Governance plays a key leadership role in strengthening and harmonizing American Express’s internal fraud risk management framework across the enterprise. Reporting to the Director, Internal Fraud Governance, Program Management &amp; Reporting, this role leads two governance professionals and partners across multiple lines of defense to ensure consistent execution of internal fraud standards, controls, metrics, and oversight processes across the first line of defense.This leader will support the development of an enterprise-wide internal fraud governance framework, oversee cross-functional stakeholder engagement, and ensure the program aligns with regulatory expectations, enterprise risk standards, and operational excellence. The role requires a balance of strategic thinking, governance rigor, and strong relationship management to influence across diverse functions and business units.Key Responsibilities<ul><li>Define and enforce governance standards, including enterprise-level procedures, controls, and risk metrics.</li><li>Establish and maintain a consistent approach for risk identification, escalation, and decision-making across business units.</li><li>Manage integration and coordination among internal fraud stakeholders across first, second, and third lines of defense, collaborating on internal fraud program execution.</li></ul><ul><li>Run governance forums and working groups focused on internal fraud risk management.</li><li>Facilitate the development and dissemination of key risk indicators (KRIs), control effectiveness metrics, and reporting dashboards.</li><li>Support the creation and execution of training programs to enhance awareness and adherence to internal fraud governance standards across the organization.</li></ul><ul><li>Manage regulatory requests, control testing support, and audit follow-up to ensure timely and effective issue resolution.</li></ul><ul><li>Lead, mentor, and develop two Governance Analysts to deliver high-quality, consistent outputs and enhance governance maturity across the enterprise.</li><li>Promote a culture of integrity, transparency, and continuous improvement.</li><li>Serve as a subject matter expert and thought leader on governance best practices, frameworks, and enterprise coordination.</li></ul><ul><li>Support the evolution of the governance operating model and enhance program maturity</li><li>Identify opportunities to simplify processes, streamline reporting, and automate governance workflows.</li><li>Ensure all governance documentation, policies, and procedures are current, accurate, and easily accessible.</li><li>Drive proactive communication and engagement across stakeholders to promote awareness, alignment, and accountability.</li></ul>Qualifications<ul><li>Bachelor’s degree in Business, Risk Management, Compliance, or related field required; Master’s preferred.</li><li>8+ years of experience in risk governance, compliance, fraud risk management, or audit, ideally within financial services or a regulated environment.</li><li>Demonstrated success in building or enhancing governance frameworks and managing cross-functional stakeholder relationships.</li><li>Prior experience leading a team or mentoring individual contributors.</li></ul><ul><li>Strong knowledge of enterprise risk management, fraud control frameworks, and governance principles.</li><li>Proven ability to design and maintain governance processes, including committee management, reporting, and documentation.</li><li>Excellent communication, facilitation, and presentation skills with experience engaging senior executives.</li><li>Strong organizational and program management skills with attention to detail and process rigor.</li><li>Experience working with regulatory agencies and managing audit engagements.</li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data visualization tools (e.g., Tableau, Power BI).</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

American Express

Senior Manager, Internal Fraud Governance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of US Consumer Services and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing, Membership &amp; Investment Optimization team (MMIO) design critical personalization, analytics, investment optimization and planning strategies that enable our ambition to deliver a truly differentiated membership experience, grounded in customer-centricity, data-driven decision making and flawless execution.The Vice President, Marketing Personalization Strategy within MMIO team will be responsible for the design &amp; delivery of hyper personalized, scalable, omni-channel &amp; compliant marketing across membership. This leader will provide thought leadership and expertise to define business strategy across data, intelligence and personalization. They will also work closely with the Project Flywheel team to develop and deliver the personalization requirements for our modernized marketing infrastructure.This role is uniquely positioned to leverage a variety of skills including business strategy, digital product management, customer journey/experience design and optimization, marketing and advertising technology, stakeholder management, partner collaboration, and sound understanding of Compliance, Privacy and Regulatory requirements. The ideal candidate is a results-oriented individual who has demonstrated strong leadership skills, innovative thinking, the ability to design data driven transformational marketing approaches and execute on those ideas.Key Responsibilities:<ul><li>Lead strategy and delivery roadmap for Gambit, with the goal to transform the acquisition experience through personalized value and transparency. This is a multi-year roadmap initiative, with specific focus on redefining acquisition experience &amp; personalization framework</li><li>Define Omni-channel membership marketing strategy and lead multi-year roadmap initiatives to transform marketing capabilities &amp; infrastructure, allowing AXP to better serve consumers across channels and enable consistent &amp; relevant membership marketing.</li><li>Provide thought leadership and expertise to define business strategy for MarTech transformation<ul><li>Inform backlog and prioritization of data &amp; intelligence for marketing use cases</li><li>Define business requirements for personalization (targeting, eligibility, governance, controls, etc.) systems and prioritization based on broader flywheel roadmap</li><li>Partner with Flywheel COE on the engagement model between marketing enablement and personalization SME teams</li><li>Define review &amp; approval process &amp; workflows for campaign design, targeting and execution</li><li>Develop roadmap to leverage AI across personalization needs, including intelligence and process enhancements</li></ul></li><li>Partner closely with a variety of key stakeholders across business units and geographies to ensure transparency, alignment &amp; robust decision making.</li><li>Stay current on regulatory expectations and competitive trends</li><li>Work in a dynamic, fast changing environment, with attention to detail and effective communication skills.</li></ul>Qualifications:<ul><li>Deep understanding of digital marketing ecosystem (products – e.g. CardShop/App, data infrastructure and capabilities, consumer journeys &amp; experience)</li><li>Experience with digital marketing technologies (e.g. real time personalization)</li><li>Experience AXP’s data and campaign technologies, marketing &amp; servicing systems and ability to remove technical barriers in the campaign execution processes</li><li>Familiarity with US data privacy and regulatory landscape</li><li>Strategic and creative thinker with the ability to develop innovative, actionable strategies to support business goals and optimizing performance.&nbsp;&nbsp;&nbsp;</li><li>Proven ability to influence across multi-functional teams, influence and create meaningful relationships with partners as a trusted advisor.</li><li>Large scale project management skills – ability to handle multiple requests, balance competing requirements, prioritize effectively and pivot quickly</li><li>Strong communications skills with an ability to influence through written and oral means and demonstrated ability to craft a narrative for Senior Level audiences.&nbsp;</li><li>Strong people leader – proven track record of developing strong talent &amp; building diverse teams</li><li>Team player with an ability to support projects outside of immediate scope</li><li>MBA or equivalent degree in economics, statistics, finance, mathematics, etc. preferred.</li></ul>Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positionsSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Vice President, Marketing Personalization & Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Dining (Resy &amp; Tock) is seeking enthusiastic Business Development Representatives to join our team. In this role, you will generate new business opportunities (meetings) by following proven processes in order to turn prospects into business accounts. We are seeking highly driven, results-oriented individuals who are eager to learn the fundamentals of sales through coaching, training, and hands-on experience.&nbsp;In this position you will master how to manage the top of the sales funnel from prospecting and qualifying to generating meetings for Account Executives. Your efforts will contribute to the overall Sales team goal of signing new business accounts. To do so, you will work collaboratively with both your manager and the Account Execs on the prospecting strategy for your assigned city, region, or territory.<h4>What You’ll Do:</h4>·Identify and engage potential restaurant partners through outbound efforts — including email, cold calling, and social media outreach — to set meetings for Account Executives.·Research restaurant openings to add qualified prospects to a growing sales pipeline.·Collaborate with Account Executives and your Manager to develop city-specific strategies and generate qualified sales meetings.·Become an expert in using sales tools like Salesforce and Outreach to maintain an organized pipeline, track communications, and report on business activities.·Respond to inbound leads while maintaining a strong focus on outbound prospecting and opportunity creation.·Cultivate a deep understanding of company products, restaurant operations, and hospitality industry trends to support thoughtful and strategic outreach.<h4>Who You Are:</h4>·Bachelor’s degree and 0–3 years of sales, business development, or related experience.·Excellent written and verbal communication skills, with confidence engaging prospects across multiple channels.·Tenacious, self-motivated, and driven to achieve and exceed goals in a dynamic, fast-paced environment.·Highly organized with the ability to adapt, prioritize, and stay resilient under pressure.·Eager to learn, grow, and develop your career within a collaborative, high-performing sales team.·Strong passion for the restaurant and hospitality industry and curiosity about how technology can support its growth.·Prior restaurant experience is a plus, but not required.Salary Range: $20.00 to $33.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Business Development Representative, Resy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How you make an impact in this role:As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.Qualifications:<ul><li>Computer Science, or equivalent degree, or industry experience.</li><li>2+ years of professional software development experience building data-driven applications using Java/Scala, Python, and Spark within modern architectures (Vert.x, SpringBoot, RESTful microservices). Exposure to GCP, distributed computing, and large-scale data processing is highly valued.</li><li>Practical experience in application design, development, and automated testing, with a strong focus on creating performant and efficient data pipelines for high-volume workloads.</li><li>Hands-on expertise with distributed systems, algorithms, and data stores, including both relational (Postgres) and NoSQL databases (Couchbase, Casandra, etc.), along with integration of modern Big Data and streaming technologies.</li><li>Familiarity with ReactJS for building intuitive front-end interfaces, complementing back-end and data platform development is a plus.</li><li>Passion for working with large-scale data ecosystems, applying best practices in software engineering to deliver scalable, reliable, and production-ready solutions.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer (Java/Scala, Python)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Most of our software development focuses on delivery new features while optimizing existing systems, building infrastructure, and eliminating work through automation. As part of the SRE team, you’ll have the opportunity to manage the complex challenges at scale which are unique to American Express, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of diversity, intellectual curiosity, problem solving, and willingness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big and try new things in a blame-less environment. We promote self-direction to work on relevant projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every single day. Today, creative ideas, insight and new points of view are at the core of how we craft a more powerful, personal and fulfilling experience for all our customers. Member of a Site Reliability Engineering team reporting to a Senior Engineer, Senior Engineering Manager or Engineering Director. We are looking for someone who is passionate about good design and excellent code; someone who can find solutions to hard technical and functional challenges and can work well within and across teams.Responsibilities:<ul><li>Serve as a member of an agile development team that drives discovery, build and implementation of Non-functional requirements.</li><li>Actively participates in architecture and engineering discussions.</li><li>Participate in code reviews, ad-hoc pair programming; contribute to iterative improvement of tools, automation and practices used by team.</li><li>Provide Operational support with building platform monitoring tools/dashboards, ad hoc reports.</li><li>Build, implement and advise on recovery tooling to adhere to enterprise standards and/or frameworks.</li><li>Responsible for availability, proactive monitoring / alerting, capacity planning, performance (reducing latency and increasing efficiency) to include testing for technical platforms.</li><li>Ensure application data flows are accurate and up to date with the objective to increase the knowledge base of all support teams and drive reliability.</li><li>Facilitates the resolutions of non-application issues (3rd party upstream issues, infrastructure issues, storage, database, network, file transfer etc.)</li></ul>Qualifications:<ul><li>Experience in REST API design and implementation. Micro-Services. Event Based Architecture, Stream processing/Queue - Solace, Kafka.</li><li>Experience with Databases - Couchbase (Or a different Document DB/ NoSQL), PostgreSQL.</li><li>Familiar with developer tools like Git, Jenkins, IntelliJ IDEA, Jira, Confluence.</li><li>Have at least 5+ years of experience with Java backend (J2EE).</li><li>2+ years of experience in Reactive Programming (asynchronous programming paradigm) ideally with Vertx and RxJava.</li><li>Proven understanding of cloud technologies (eg. docker, Kubernetes, jaeger, open tracing, prometheus).</li><li>Demonstrated experience in using modern software engineering tools : git workflows, gradle, load testing tools, mock frameworks.</li><li>A BS or MS degree in Computer Science, Computer Engineering or similar discipline, or equivalent work experience</li><li>Working in an environment which includes modern web frameworks and complex transaction processing systems leveraging a broad set of technology stacks</li><li>Write clean code, perform peer code reviews and architecture reviews.</li><li>Good communication skills - able to explain concepts to product managers and business partners in ways that are relevant to them</li><li>High levels of energy, engagement, and ownership. Positive attitude is always welcome.</li><li>Curiosity to learn new technologies and code them into working prototypes</li><li>Excellent in communication, ability to learn fast &amp; adaptive.</li><li>Attention to detail with strong thought leadership and analytical abilities</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Site Reliability Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Software Engineer to join us on our missionHow will you make an impact in this role?As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.Qualifications -<ul><li>Degree in computer science, computer engineering or a related field.</li></ul><ul><li>Minimum 3 years of software development experience in a professional environment working with Java technologies - Vertx, Spring, Spring Boot, RESTful micro services, Ignite, In-Memory Computing, Spark, PostgreSQL, Cassandra, Kafka, Yellowbrick (Apache Ignite is a plus) and RESTful API’s.</li><li>Hands-on experience with application design, software development and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer (Java) – Global Merchant Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?&nbsp; &nbsp; &nbsp;&nbsp;The Sr. Analyst, Hilton Co-Brand Acquisition Marketing will report to the Sr. Manager, Hilton Co-Brand &nbsp; &nbsp; &nbsp; Marketing, to implement digital marketing strategies to drive revenue and acquisition growth for the &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Hilton Small Business Co-Brand Card.<ul><li>Develop and implement marketing strategies to acquire new accounts through Hilton channels, aligned with partner, product and channel priorities &nbsp;</li><li>Monitor, report and analyze channel performance. Own weekly channel reporting, campaign analyses, and a monthly portfolio performance overview, sharing ongoing insights with partner &amp; other internal stakeholders &nbsp; &nbsp;</li><li>Support innovation and new digital capabilities to increase Small Business share of voice across Hilton channels &nbsp;</li><li>Collaborate closely with internal partners on targeting to identify and address opportunities to support and grow Small Business portfolio &nbsp;</li><li>Work in lockstep with Consumer counterparts to ensure Small Business has a representative in all conversations &amp; initiatives</li><li>Ideate digital test &amp; learn curriculum, create implementation strategy, organize and track results &nbsp;</li><li>Partner with Marketing Operations Analysts and other internal stakeholders to execute marketing campaigns &nbsp;</li><li>Foster strong relationships with our partners and internal teams including Marketing, Product, Consumer, Legal, Compliance, Tech, Analytics, and Marketing Operations &nbsp;</li></ul>Minimum Qualifications:<ul><li>Previous experience in marketing, digital, product, or function with transferable skillset &nbsp;</li><li>Excellent project management skills with the ability to manage multiple projects at once, operate autonomously, and prioritize effectively &nbsp;</li><li>Highly collaborative and comfortable in a cross-functional environment with many stakeholders and able to influence internal and external partners &nbsp;</li><li>Knowledge of marketing execution processes at American Express</li><li>Strong analytical skill with ability to navigate different reporting systems to pull data, interpret data, and translate into cohesive insights &nbsp;</li><li>Excellent verbal and written communication skills &nbsp;</li><li>Strong Microsoft Excel and PowerPoint skills &nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience working with external partners or in a partnership's role &nbsp;</li><li>Understanding of acquisition channels and interest in UX and targeting capabilities &nbsp;</li><li>B2B experience &nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Analyst- Hilton Co Brand Acquisition Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.GCS is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS Product, the Business Operations team supports product operations, customer experience, controls, and risk governance. We are focused on delivering great product experiences in the right way with the appropriate level of risk and oversight. We partner closely with Control Management in the First Line of Defense.About the Role:The Senior Manager, Digital Product Operations will collaborate with the B2B Product teams and Control Management teams to support key governance activities. The Senior Manager will drive risk management and manage the operational control framework across the B2B products. A successful candidate will develop a deep knowledge of the B2B Solutions product suite, establish strong relationships with First Line of Defense, and understanding of Second Line of Defense (Global Risk &amp; Compliance), and drive progress within critical governance workstreams.Responsibilities:The Senior Manager, Digital Product Operations will:<ul><li>Own and enhance the governance and operational frameworks for B2B digital products, ensuring alignment with American Express standards and regulatory expectations</li><li>Serve as a subject matter expert and thought partner to product partners on operational governance and risk practices.</li><li>Develop strong working relationship with B2B Product partners</li><li>Support risk assessment across the product lifecycle, identifying opportunities for the creation and documentation of manual controls and automated monitoring</li><li>Ensure process documentation is maintained and updated</li><li>Provide expertise and insights within enterprise processes such as New Product Governance, Issue Management, audit preparation/fieldwork and operational reviews</li><li>Partner with cross-functional partners to ensure risks, issues, and remediations are tracked, escalated, and resolved in a timely manner</li><li>Support Project Guardian workstreams and RCSA transition for processes impacting B2B Products</li><li>Prepare and deliver reporting that highlights product performance, risks, and key control/governance activities</li></ul>Minimum Qualifications:<ul><li>Experience working in either an operational excellence, control, operations, audit, banking or risk role or other relevant experience, preferably with a deep understanding of critical operational risk management lifecycle activities</li></ul><ul><li>Must be highly organized and structured individual with an ability to handle several workstreams and to demonstrate attention to detail, adaptability, flexibility, resourcefulness, and efficiency</li></ul><ul><li>Experience working in a highly collaborative, matrixed environment, developing relationships and influencing without direct authority</li></ul><ul><li>Ability to effectively prioritize and drive strong results with limited resources</li><li>Proficient in problem-solving with a proven track record to navigate timelines while consistently delivering quality results that meet or exceed requirements</li></ul><ul><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li></ul><ul><li>Strong presentation and communication skills, with the ability to craft compelling narratives for senior leaders.</li></ul>Preferred Qualifications:<ul><li>Experience and demonstrated track record in B2B product development</li></ul><ul><li>Experience working with product, risk, and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express</li><li>Bachelor’s degree in Finance, Business, Risk Management, or related field or equivalent experience</li></ul>Salary Range: $123,000.00 to $164,100.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position OverviewThe Director of Internal Fraud Detection Analytics leads the analytical engine that powers our internal fraud prevention strategies — designing, testing, and optimizing advanced analytical solutions to detect insider-driven risk behaviors in real time.Reporting to the Vice President of Internal Fraud Rules Strategy, this leader will oversee a team of data scientists and fraud analytics professionals dedicated to building scalable detection models and intelligence capabilities. This role will translate analytical insights into actionable detection strategies, fueling the continuous evolution of our enterprise fraud control ecosystem.Key Responsibilities<ul><li>Lead the design, development, and deployment of advanced analytical models to detect internal fraud across the enterprise, leveraging transactional, behavioral, and operational data sources.</li><li>Develop AI/ML–based tools, anomaly detection algorithms, and pattern-recognition frameworks to uncover early indicators of insider threat activity.</li><li>Embed analytics solutions into production systems and ensure scalability, accuracy, and real-time performance.</li><li>Champion analytical experimentation — from hypothesis development to model validation — to continuously enhance detection precision and reduce false positives.</li><li>Work closely with the Director of Risk Identification and Rules Design to translate analytical findings into optimized rule logic and strategic interventions.</li><li>Collaborate with partners across Enterprise Risk, Operational Risk, Compliance, and Investigations to inform and refine detection priorities.</li><li>Serve as an analytical thought leader in conversations about data integrity, risk model governance, and technology innovation.</li><li>Drive analytical transparency by developing dashboards and KPI frameworks that communicate insights to senior leaders and risk committees.</li><li>Build, lead, and inspire a high-performing team of data scientists and analysts focused on insider fraud analytics.</li><li>Foster a culture of curiosity, innovation, and disciplined execution, consistent with American Express leadership behaviors.</li><li>Partner with enterprise data and AI teams to explore emerging analytical techniques and data sources relevant to internal fraud detection.</li><li>Drive automation and analytical efficiency by modernizing processes, enhancing model governance, and reducing time to insight.</li><li>Ensure compliance with enterprise data governance, model risk management, and regulatory standards in all analytical development.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in Data Science, Statistics, Computer Science, or related field required; Master’s preferred.</li><li>10+ years of experience in fraud analytics, data science, or risk modeling, with at least 5 years in a leadership role.</li><li>Proven expertise building and deploying analytical models in a production environment, ideally within financial services or payments.</li><li>Proficiency with analytical programming languages (Python, R, SQL, SAS) and familiarity with distributed data environments (e.g., Hadoop, Spark, AWS).</li><li>Strong foundation in supervised and unsupervised machine learning techniques, anomaly detection, and behavioral analytics.</li><li>Experience using visualization and BI tools (Tableau, Power BI) to translate analytics into business insight.</li><li>Understanding of fraud risk management, insider threat detection, and enterprise control frameworks.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Director, Internal Fraud Detection Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American Express&nbsp;Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleGlobal Commercial Services issues a wide range of proprietary corporate and small business cards and provides services to U.S. businesses, including payment and expense management, banking and non-card financing products. GCS also issues proprietary corporate cards and provides services to select global corporate clients. The GCS Audit team within IAG is responsible for conducting risk-based assurance and advisory reviews of GCS.We are seeking an Audit Director who is passionate about advancing and growing our audit coverage across the Global Commercial Services (GCS) portfolio. The GCS Products Director role will be responsible for leading audit coverage of the following organizations within GCS:<ul><li>Corporate and B2B Solutions Product Management</li><li>Small Business Card Product Management and Banking</li><li>Commercial Lending and Product Analytics</li><li>Product Development and Enterprise Solutions</li><li>Product Operations</li></ul>Key Responsibilities<ul><li>Oversee audit professionals across multiple simultaneous audit projects of all sizes and complexity across multiple business areas within and outside of local region, in unfamiliar areas, and for different audit leaders, ensuring audits are completed timely and with high quality; conduct L2 reviews</li><li>Specialize in one or more specific lines of business; own portfolio with accountability, ownership and horizontal risk view of entire portfolio</li><li>Collaborate with Audit Leaders to develop the annual Audit Plan, leveraging knowledge of the portfolio, banking, and industry trends to establish arisk-based Audit Plan with adequate coverage</li><li>Support and/or lead regulatory activities and attend regulatory meetings as appropriate</li><li>Lead delivery and execution of the annual Audit Plan for assigned audit portfolio using an integrated auditing approach that considers financial, operational, compliance, and technology risks</li><li>Review management’s corrective action plans to address business-identified issues, audit findings and regulatory&nbsp;remediations</li><li>Lead Chief Audit Executive (CAE) audit report reviews and share insights / observations</li><li>Develop relationships with Senior Business Leaders across all business units, proactively identify changes in business environment, emerging risks, and control priorities that may impact Audit Plans, conducts effective business monitoring and guides team to adjust the audit approach accordingly; demonstrate effective challenge by providing deep subject matter knowledge industry related knowledge to support business partnership efforts</li><li>Collaborate with Senior Managers / Managers to conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments</li><li>Support Audit Leader with special projects across multiple business units and geographic regions, ensuring alignment with organizational objectives and risk frameworks, helps prepare for regulator responses and attend meetings as needed</li><li>Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports</li><li>Recruit, supervise, coach, mentor, and develop audit staff to build high-performing teams, fostering continuous learning and professional growth</li><li>Develop the training plan to upskill colleagues to ensure audit teams have the skills necessary to effectively deliver the Audit Plan</li><li>Champion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights into audit methodologies and team ways of working</li></ul><h4>Minimum Qualifications</h4><ul><li>8+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Has strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gaps</li><li>Effectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilities</li><li>Guides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk-based insights</li><li>Guides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworks</li><li>Stays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leaders</li></ul><h4>Preferred Qualifications</h4><ul><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li></ul><ul><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li></ul><ul><li>Experience auditing commercial banking products and services including product development and management</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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